Marks & Mann Agents
Ipswich, IP3
4.8/5, 56 reviews
96% recommended
94% sales valuation accuracy
96% sales fee satisfaction



Property Features

Marks & Mann has fast become one of the most successful Estate Agents in Suffolk since its beginning in 2013. As a relatively new company, we combine traditional sales techniques with cutting edge marketing technologies. We sell properties throughout Suffolk including Ipswich, Bury St Edmunds, Stowmarket, Felixstowe, Martlesham and Woodbridge to name ... show more Marks & Mann has fast become one of the most successful Estate Agents in Suffolk since its beginning in 2013. As a relatively new company, we combine traditional sales techniques with cutting edge marketing technologies. We sell properties throughout Suffolk including Ipswich, Bury St Edmunds, Stowmarket, Felixstowe, Martlesham and Woodbridge to name a few.

Our Ipswich office is situated on the ever so popular Broke Hall Estate in the East of Ipswich with ample parking to the front of the office. Our highly motivated team are experienced in dealing with a variety of properties which helps you in finding your dream home. Whether you are looking to buy your first home, upsize or possibly even find a quaint cottage in the countryside, Marks and Mann are always happy to help.

Call our Ipswich office on 01473 396 296 to book your FREE valuation

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Marks & Mann Agents
99-101 Penshurst Road
Ipswich
Suffolk
IP3 8QB
01473 396296

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 96% £119,995 £2,130,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 34 1 20 0 0 1
Areas covered
  • IP3
  • IP2
  • IP1
  • IP4
  • IP8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Move With Us
Latest Properties

No Properties

“Brilliant...”

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Dec 18,2018
Minithumbup
Jake
By: 'Claudette'
Dec 18,2018
2 people found
this helpful
Highly recommend Marks and Mann for a stress free experience. Thank you to all the staff especially Jake and Emily....
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Comment on agent fees
Good
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By: Jake
Dec 18, 2018
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Claudette thank you so much for the lovely review. It was a pleasure to meet you and get you moving. We hope you are happy in your new home. Wishing you all the best for the future, Jake and the team. ...

“Highly Recommend...”

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Dec 14,2018
Minithumbup
Emily
By: 'Kate_R'
Dec 14,2018
2 people found
this helpful
Marks and Mann sold my house quickly and provided a very helpful and professional service. They were always there at the end of the phone to answer any queries, they kept me updated and had great photography skills too! I dealt with many people in ...
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Was this helpful? Yes
By: Shane Marks
Dec 14, 2018
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Hi Kate, Thank you so much for this lovely review. We are really pleased to hear that you were happy with the service you received from us throughout the selling process. We hope you are happy in your new home! Best wishes, Shane and the Team. ...

“kept well informed throughout the whole process...”

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Dec 14,2018
Minithumbup
By: 'Laura'
Dec 14,2018
3 people found
this helpful
Marks and Mann sold my late dads bungalow and to say they were brilliant is a very big understatement, Nothing was ever to much trouble all the staff are very polite, helpful and friendly and I was kept well informed throughout the whole process. I ...
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Was this helpful? Yes
By: Shane
Dec 15, 2018
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Hi Laura, Thank you so much for the lovely review. We are so pleased to hear about how happy you are with the service you received from us. Best wishes, Shane and the Team ...

“the service offered was excellent....”

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Oct 08,2018
Minithumbup
Emily
By: 'Chris'
Oct 08,2018
3 people found
this helpful
I have bought & sold nany properties. The service offered by all staff was excellent. The marketing & the viewings were all first class , as was the after sales service & updating of progress...
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Comment on agent fees
Spot on
Was this helpful? Yes
By: Shane
Dec 14, 2018
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Thank you for the great review Chris, We are so pleased that you were happy with the service you received from us. Best Wishes, Shane and the team ...

“Helpful and Friendly Service...”

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Sep 20,2018
Minithumbup
By: 'srosethompson'
Sep 20,2018
1 people found
this helpful
Having dealt with a few different estate agents over the years I would definitely say Marks & Mann were the most friendly, helpful and approachable and I wouldn't hesitate to use them or recommend them to family and friends in the future....
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Comment on agent fees
n/a
Was this helpful? Yes
By: shane Marks
Sep 24, 2018
View all comments (1)
Sophie & Gary, Thank you so much for the lovely review. We are so pleased that you are happy with the service you received. We wish you the very best in your new home. Best Wishes, from all the Ipswich team. ...

“100% great...”

Share on :
Sep 14,2018
Minithumbup
Jake
By: 'Mr'
Sep 14,2018
1 people found
this helpful
The team at marks and Mann's were amazing they helped us all the way over and about thank you all again . Mr and mrs Ratliff...
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Comment on agent fees
Good
Was this helpful? Yes
By: Shane Marks
Sep 18, 2018
View all comments (1)
Steve & Joanne, thanks so much for the great review. We hope you are enjoying your new home. All the best Shane ...

“They won't let you down!...”

Share on :
Jul 27,2018
Minithumbup
Emily
By: 'Sadie'
Jul 27,2018
2 people found
this helpful
We have used Marks and Mann twice now and they have been great in all aspects of customer service, keeping us updated and being very honest every step of the way. We dealt with many members of the team and they were all as friendly ...
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Comment on agent fees
They offered a great deal in January that could not be beaten, so this also makes them very affordable.
Was this helpful? Yes
By: Shane
Jul 27, 2018
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Thank you for the kind words Sadie. ...

“Helpful and professional - right til the end!...”

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Jul 27,2018
Minithumbup
Hannah
By: 'Chris'
Jul 27,2018
1 people found
this helpful
We bought a house that Marks and Mann were selling. Between Hannah in the sales team and Emily in the progression team they were fantastic and kept us up to date the entire way, even on a hectic final day in which we exchanged and ...
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By: Shane Marks
Jul 31, 2018
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Thank you Mr Roberds, we really appreciate your review of our services and hope you are settling into your new home! Kind Regards Shane ...

“Excellent!!!!!!!!!...”

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Jul 27,2018
Minithumbup
Hannah
By: 'Mrs'
Jul 27,2018
1 people found
this helpful
I have used Marks and Mann to recently buy and sell my property. The team was excellent throughout and so helpful, from the moment Mark came to Value my property through to the sales team and then to Emily in progression they have kept me ...
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By: shane
Jul 31, 2018
View all comments (1)
Thank you for your review and for choosing us, we really appreciate your custom and recommendations! Kind Regards Shane ...

“Great Service...”

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May 31,2018
Minithumbup
Jake
By: 'AM'
May 31,2018
2 people found
this helpful
I purchased my first house through Marks & Mann, and the whole process was extremely smooth from start to finish. Great service from Joe who accompanied me to my multiple viewings, and kept me up to date on the progress of the sale throughout, even whilst ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Shane Marks
Jun 01, 2018
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Thank you for the kind words. We hope you enjoy your new home. Kind Regards Shane ...

“Excellent service...”

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May 09,2018
Minithumbup
Emily
By: 'Somerland'
May 09,2018
2 people found
this helpful
Very impressed with Marks & Mann, excellent advertising and photos resulted in the sale of our property within 48hrs. We were kept fully informed throughout the transaction. I would fully recommend....
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Comment on agent fees
Very good value
Was this helpful? Yes
By: Shane Marks
May 10, 2018
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Thank you for the kind words. Best Regards Shane ...

“Fantastic Customer Service...”

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Apr 30,2018
Minithumbup
By: 'Marc'
Apr 30,2018
2 people found
this helpful
We viewed a property through Marks & Mann and put an offer in which was accepted. We then need to sell our House quickly, Paul came out from the Ipswich office and valued the house at a price higher than we had expected and within a ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Shane
May 10, 2018
View all comments (1)
Thank you for the kind words Marc & Kay, We hope you will soon be in your new home. Kind Regards Shane ...

“Excellent service...”

Share on :
Apr 25,2018
Minithumbup
Jake
By: 'James'
Apr 25,2018
2 people found
this helpful
Excellent service from the team throughout. Helpfull and always available for questions and kept us updated all the time. Would recommend them !...
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Comment on agent fees
Fair fees
Was this helpful? Yes
By: Shane Marks
Apr 25, 2018
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Thank you for your kind words James. All the Best. Shane Marks ...

“Top class...”

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Mar 16,2018
Minithumbup
Jake
By: 'S&S'
Mar 16,2018
4 people found
this helpful
First time dealings with this company & have found them to be excellent. Very professional and friendly. So far has made this seem less & stress free in the buying process. Jake has been prompt & a pleasure to deal with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Shane
Mar 16, 2018
View all comments (1)
Thank you for the kind words. ...

“Cannot thank the team at Mark's and Mann enough for ......”

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Feb 28,2018
Minithumbup
By: 'Jennifer'
Feb 28,2018
3 people found
this helpful
Cannot thank the team at Mark's and Mann enough for helping us sell our home. Joe Parker was our first port of call and was amazing in getting us in contact with the appropriate team, making us feel a valued customer and booking in our ...
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Comment on agent fees
It doesn't matter how much these agents fees are and no need to compare to others. All that matters is that their service is more than the fee you pay.
Was this helpful? Yes
By: Shane
Mar 01, 2018
View all comments (1)
Thank you for the lovely review Jennifer, I will pass this on to the team. We look forward to seeing you in the office when you drop off your keys. We will have some Wine/Chocolates for you to enjoy. Kind Regards Shane ...

“I don't usually write reviews, but I thought on this ......”

Share on :
Feb 23,2018
Minithumbup
Sharon
By: 'Dean'
Feb 23,2018
2 people found
this helpful
I don't usually write reviews, but I thought on this occasion Marks and Mann are well deserving of one! Also after reading some of the reviews I am shocked at some of the comments. I can only speak from our own sale and experience. We ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Shane Marks
Feb 25, 2018
View all comments (1)
Thank you for the lovely words Dean. I will pass this on to Sharon and the Ipswich team. Kind Regards Shane ...

“Even though moving house is stressful and full of pitfalls ......”

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Feb 08,2018
Minithumbup
By: 'Stephen'
Feb 08,2018
3 people found
this helpful
Even though moving house is stressful and full of pitfalls we've had a truly fantastic service from start to finish....
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Comment on agent fees
Good
Was this helpful? Yes
By: Shane Marks
Feb 08, 2018
View all comments (1)
Thank you for the kind Words Stephen. I hope you and Sonia are enjoying your new home. Kind Regards Shane ...

“I recently used Marks and Mann to sell my first ......”

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Jan 31,2018
Minithumbup
Ellie
By: 'Ellie'
Jan 31,2018
3 people found
this helpful
I recently used Marks and Mann to sell my first property, they were extremely professional and provided excellent service. The staff were very knowledgable and exceeded all expectations and took away as much stress from me as they could. I would definitely recommend them and ...
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Comment on agent fees
Very fairly priced.
Was this helpful? Yes
By: Shane Marks
Jan 31, 2018
View all comments (1)
Thank you for the kind words, Ellie, We hope you are enjoying your new home. Kind Regards Shane ...

“I recently used marks & Mann for the sale and purchase ......”

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Jan 18,2018
Minithumbup
By: 'Kyle'
Jan 18,2018
4 people found
this helpful
I recently used marks & Mann for the sale and purchase of my property's. Great service and would highly recommend....
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Was this helpful? Yes
By: Shane Marks
Jan 18, 2018
View all comments (1)
Thank you for the kind words Kyle. ...

“The service Marks and Mann estate agents have given us ......”

Share on :
Jan 12,2018
Minithumbup
By: 'Adam'
Jan 12,2018
4 people found
this helpful
The service Marks and Mann estate agents have given us has been second to none. Always really helpful and to top it off they sold our house in three days! A pleasure to deal with. I will always recommend them to anyone thinking of moving/...
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Comment on agent fees
A very competitive price and no hidden charges like some estate agents out there.
Was this helpful? Yes
By: Shane
Jan 12, 2018
View all comments (1)
Thank you for the kind words Adam. We hope your enjoying your new home. ...

“Great service, good fee, friendly team. The best agent overall ......”

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Jan 09,2018
Minithumbup
By: 'BobD'
Jan 09,2018
4 people found
this helpful
Great service, good fee, friendly team. The best agent overall that we have used to sell. Thry always answer the phone and are there until 8pm so they don't miss a lead....
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Shane Marks
Jan 12, 2018
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Thank you for the kind words Bob. ...

“Very professional and all agents were very knowledgeable. I recently ......”

Share on :
Dec 18,2017
Minithumbup
Paul
By: 'Karren'
Dec 18,2017
4 people found
this helpful
Very professional and all agents were very knowledgeable. I recently sold my property through Marks and Mann, the initial valuation carried out by Paul Deex was very professional, friendly and helpful. The viewing process was brilliant as the agents came out on all occasions to ...
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By: Shane Marks
Dec 18, 2017
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Thank you for the kind words Karren. ...

“Very bad in professionalism. Not keep in what been agreed ......”

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Dec 13,2017
Minithumbdown
By: 'XE'
Dec 13,2017
3 people found
this helpful
Very bad in professionalism. Not keep in what been agreed initially. Poor admin works. Staff behave nicely but don't know what they are doing. Paul speaks sweetly but not in control over his promises. Rude and *useless. Dont go for their cheap Fees and waste ...
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Was this helpful? Yes
By: Shane
Dec 14, 2017
View all comments (1)
Good afternoon, I am very disappointed to read this i would appriciate it if you could call me on 01473 659062 or email me on [email protected] with some contact details and i will contact you as i would like to find out more about your points you have raised. Kind Regards Shane Marks Director ...

“Recently signed up with Marks & Mann for both the purchase ......”

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Dec 10,2016
Minithumbup
Alan
By: 'Aaron'
Dec 10,2016
4 people found
this helpful
Recently signed up with Marks & Mann for both the purchase of a new home & sale of ours. Everyone there has been very professional helpful & friendly. My house was on the market within a day of instructions & had 5 viewings in the first 3days. So far we've ...
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Was this helpful? Yes
By: Shane Marks
Apr 25, 2017
View all comments (1)
Thank you Aaron for taking the time to leave us a 5 Star review. ...

“Professional Estate Agent, combining excellent customer service with attention to ......”

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Oct 11,2016
Minithumbup
Alan
By: 'Tom&Kat.'
Oct 11,2016
4 people found
this helpful
Professional Estate Agent, combining excellent customer service with attention to the details. Very happy with service. Many thanks Tom & Kat....
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Comment on agent fees
Fees are comparable with other agents. No issues.
Was this helpful? Yes
By: Shane Marks
Apr 25, 2017
View all comments (1)
Thank you Tom & Kat for taking the time to leave us a 5 Star review. ...

“Just stood for 20 mins freezing outside a property. Stood up ......”

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Oct 13,2015
Minithumbdown
By: 'House'
Oct 13,2015
5 people found
this helpful
Just stood for 20 mins freezing outside a property. Stood up by Marks & Mann. Called the office twice but they could not get hold of the person who was supposed to be doing the viewing. Their office is less than 10 mins away from the house. Gave ...
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Vendor Fees

0.75

Landlord Fees

N/A

Tenant Fees

N/A
Last updated at 19/10/2022, 5:07 PM by Shane Marks
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Marks and Mann Estate Agents is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Procedure in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at initial contact.



Stage One – Branch Manager

All complaints should, in the first instance, be directed to the Branch Manager. He/She will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.

Stage Two – General Manager

If you remain dissatisfied, you may then further your complaint, which must be in writing, to the General Manager. You must write to them within one month of receiving the Branch Manager’s response. The Branch Manager can supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three – The Property Ombudsman

After you have received a response from the General Manager, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do so can be found online at www.tpos.co.uk. Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 4:07 PM 19/10/2022 by Shane Marks

Awards won by Marks & Mann Agents, Ipswich IP3 8QB



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