Mansell McTaggart - Crawley, RH10

View all comments (1) Thank you so much for such a lovely review Lisa. Your kind words are much appreciated and have been passed on to the team. We are all glad that the transaction finally reached a successful completion and we wish you and your family the very best for the future ...

View all comments (1) Thank you for taking the time to write this review. Unfortunately, it is clearly born from frustration that your buyer reneged on a private arrangement that you had made with them to buy some bedroom furniture from you for £165. This was in no way part of the house sale agreement made through ourselves. We worked very hard to sell your property for the full asking price and ensure that it progressed in time for you to secure your onward purchase. It was a particularly difficult transaction - in ...

View all comments (1) Thank you for your review Julie. We have passed your kind words on to Jamie. Although we were sorry for the circumstances, we were very grateful for your business and wish you the very best for 2018. ...

View all comments (1) Thank you very much for your feedback Eve. Jamie and the rest of the team will be delighted to act for you, or any of your friends and family, in the future. All the best to you and your family, until such time as we meet again! ...

View all comments (1) Hi Kimberley. Thank you for such a great review. It was a pleasure dealing with you and we have passed your comments on to Callum. We hope you have settled well into your new home and please do let us know if there is anything we can do for you in the future. Best wishes for 2018 from the whole team. ...

View all comments (1) Hi Lee. Sorry for the delay in responding to your very kind review. Your comments have been passed on to both Trueplan and to Jamie, and are very much appreciated. Thank you for sticking with us through the transaction and we are delighted that you are settled in your dream home (although obviously disappointed that we are unlikely to see you again for some time!). We all wish you and your family the very best for the future. ...

View all comments (1) Thank you for your kind review Jackie; your comments have been passed on to Jamie and the rest of the team. We are grateful that you stayed with us and so glad that the right property eventually came along. We hope you are very happy in your new home and please do let us know if we can be of any assistance to you in the future. ...

View all comments (1) Hi Mr Thornton. Thank you for your wonderful feedback, which has been passed on to Jamie. We are grateful to have him working for us and glad that you were pleased with the service that he provided. We all wish you and your family the very best for the future and thanks again for using Mansell McTaggart ...

View all comments (1) Good morning Mrs Young. Thank you for taking the time to leave such positive feedback, which is much appreciated by us all. We are glad that the transaction was largely a smooth one, but again apologise for the issues that you mention with the solicitors. These have been raised with the company in question and your feedback noted. Thank you also for your comment in relation to post-completion follow-up. This is extremely valid and we have since adjusted our procedures to include a call/email one ...

View all comments (1) Hi Hannah. Thank you for leaving such a good review. We are all very glad that your experience with Mansell McTaggart was such a positive one. Hopefully we can act for you again in the future and do our very best to earn that 5th star! Best wishes to you and your family for the future. ...

View all comments (1) Good afternoon Mrs Wickens. I am sorry to hear that you were unhappy with the service provided by Mansell McTaggart. As you are aware, your purchase was delayed due to the fact that the lease was renewed by the sellers as part of the agreement. This in turn delayed your mortgage application. I have consulted our sales notes and numerous calls were made to you and your solicitor to keep all parties updated and to chase outstanding points. In fact, on one occasion you even contacted our office to ...

View all comments (1) Good afternoon David and thank you for taking the time to leave a review. We are obviously disappointed that this was your experience with us. It was unfortunately out of our control that one of our viewers cancelled at the last minute and there was clearly some confusion over whether we were to attend a subsequent viewing. We are absolutely confident that we would have sold your property, given a little more time, but sadly this was not to be. We understand that in fact the next agent marketed ...

View all comments (1) Thank you for taking the time to leave this feedback. We are sorry that you felt our communication was lacking. In fact, we liaised closely with both solicitors and your agent and the chain was able to exchange in 9 weeks. This is well within average timescales, particularly when a chain is involved. Regardless of this, it is unacceptable if you felt the need to chase us and we have indeed reviewed our sales progression procedures following your feedback. We sincerely hope that you have been hap ...