• Lyn Hardie
    Lyn Hardie
  • Melanie Henderson-Smith
    Melanie Henderson-Smith
  • Martyn Cox
    Martyn Cox
  • Jonathan Mansell
    Jonathan Mansell
  • John Mansell
    John Mansell
  • Robert Brereton
    Robert Brereton
  • claim your profile
    Martin
  • claim your profile
    Daniel
Our Okehampton branch is arguably located in one of the most prominent locations in the town. Offering a complete range of properties from period cottages and Victorian town houses to large rural estates set within the beautiful landscapes of genuine Mid Devon countryside set along on the northern outskirts of Dartmoor National Park. Located only a 30 minute drive from the Cathedral City of Exeter, Okehampton is home to many historic buildings and landscapes including the 15th century Chapel of Read full description...St James and the ruins of Okehampton Castle, the oldest remaining castle in Devon dating back to the 11th century.
Mansbridge Balment

Bridge House Okehampton
Devon
EX20 1DL

01837 52371

Dec 01,2016
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Dec 01,2016
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Martyn and his team delivered excellent advice, service, and results. Not living in the UK it was imperative that I had someone I could trust and completely rely on to market and sell our property, Martyn was that person....
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Sep 28,2016
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Sep 28,2016
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Thank you to all the staff at Mansbridge Balment, for the professional way the selling of our 2 properties was carried out & keeping us informed at every step of the way. It was a long haul but with your patience & guidance we achieved our goal. We have no hesitation in thoroughly recommending to other people, Thank you all very much William Cann OBE & Christine Cann...
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By: Nick Henderson
Sep 28, 2016
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On behalf of the Okehampton staff, many thanks for this kind review. With more than 60 reviews and 100% recommended, we hope this demonstrates the level of service on offer through our Okehampton office. We are delighted to have been able to help. Thanks again.....
Sep 05,2016
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Sep 05,2016
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We cannot give enough praise to Jonathon, Martyn and the whole team of the Okehampton office during the process of selling our property. Not only were they very professional, but they were extremely friendly and helpful as well. Nothing was too much trouble. Many thanks for all you did to carry us through what could have been a very stressful time!...
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Comment on agent fees
Very reasonable
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By: Nick Henderson
Sep 26, 2016
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Dear Sandra and Bryan. Many thanks for these kind words about the Okehampton team. We all aim for these standards and it is good to know how professionally you were looked after. Thanks again.....
May 30,2016
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May 30,2016
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Outstanding service through every stage of the selling process from the guys at the Okehampton branch. Highly professional, great communicators, positive, fair and honest, and commited to keeping things moving (from seller and buyer side) from start to finish. Can't praise them enough and can't imagine anybody doing any better. Expertly led by Martyn, but with vital team input from Dan, Aaron & Lyn. Keep up the great work - you are setting the bar very high and are doing your industry proud!...
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By: Nick Henderson
Jun 13, 2016
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Dear Ceri. Thanks for taking the time to give this lovely review. We certainly aim for the level of service you have mentioned and everyone in the team has a part to play. Thank you so much for your recommendation.....
Apr 22,2016
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Apr 22,2016
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M & B dealt with both my sale and purchase in what must rank as one of the longest transactions in history! This was absolutely no fault of theirs, the chain was long and challenging. However, throughout I was kept informed and always in a professional, positive and uplifting manner. Over the months I dealt with ALL the staff in the Okehampton branch and all would receive a 5 star review. To say they went the extra mile is an understatement. Thank you Okehampton M & B for keeping me sa...
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Comment on agent fees
This branch most definitely earned the Agent fee, to be honest I think I had a bargain!
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By: Nick Henderson
May 03, 2016
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What a lovely review! The team in Okehampton work extremely hard and are thoroughly deserving of this praise. Our fees 'a bargain'! We might have to quote you there! Many thanks on behalf of everyone in Okehampton....
Apr 13,2016
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Apr 13,2016
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Very helpful and professional from start to finish. Jon was constantly ringing to update us on what became some tense moments not wanting to lose our new home we had chosen. He chased all the other agents and our purchaser to ensure we exchanged and completed in the time scale we needed. first time we have used an agent who wants to put customer very much at the forefront as opposed to not being interested once someone had put in an offer and they could leave it to the solicitors to sort. I woul...
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Comment on agent fees
I know they were competitive but their fees were covered by the developer we are buying our new home from
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By: Nick Henderson
Apr 14, 2016
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Many thanks. Once again the importance of a professional agent, who works tirelessly to keep a sale alive through to the completion has been highlighted. At Mansbridge Balment we place a huge emphasis on liaising with all parties following the initial agreement. Many firms do not do this and they risk leaving their clients to have to sort issues that they do not have the experience or skills to resolve satisfactorily. On behalf of the Okehampton team, thanks again.....
Mar 11,2016
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Mar 11,2016
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We were very pleased with the pleasant way in which Martyn, Jonathon and Aaron handled our sale. Martyn was accurate in his assessment of the value of the property and kept us informed on progress throughout the whole procedure. We conducted our own viewings but they were quite happy to do this if we were not available.They also calmed us during the inevitable stressful parts of a house sale! We would recommend their company to others....
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Comment on agent fees
Fees were acceptable.
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Mar 04,2016
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Mar 04,2016
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We would fully recommend this estate agent to anyone selling a house. We were kept fully informed at every stage of the viewings and sale. This was most important as we live over 300 miles away. They helped us also with problems which arose which were far beyond the accepted duties of an estate agent....
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Comment on agent fees
Less than another quote we had
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By: Nick Henderson
Mar 11, 2016
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Dear Anne. On behalf of Martyn and Aaron, thank you for taking the time to review our service. As with every branch of Mansbridge Balment, we strive to provide the level of service you have experienced and it is always nice to know we are maintaining those standards. Thanks again from all at Mansbridge Balment.....
Mar 04,2016
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Mar 04,2016
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We changed agents having been unsuccessfully on the market for several months. We chose to move to Mansbridge Balment having been impressed by their approach on viewings we had undertaken. Jonathan and the team were helpful, informed and friendly from the start. We loved the fact that having taken our property onto their books, Jonathan arranged for his colleagues to visit to ensure they were fully informed about our property, and could talk authoritatively to potential buyers about its pros and...
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Helpful and friendly. Keen to be fully informed. Great ongoing communication.
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Mar 03,2016
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Mar 03,2016
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Very professional throughout, keeping us fully advised of developments. The whole approach was friendly, helpful, and personal from all of the team. Whilst Jonathan was the main point of contact, Dan, Martyn and Lyn have all had involvement in the sale process, and their combined help has been greatly appreciated....
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Comment on agent fees
Very fair and reasonable, taking into account the effort involved.
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Feb 15,2016
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Feb 15,2016
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All the staff in Okehampton went out of their way to be helpful. We were given good advice and our property was advertised very well....
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Comment on agent fees
Reasonable
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Nov 30,2015
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Nov 30,2015
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My wife and I both appreciated the casual, no nonsense way in which we were shown properties in our intended range. Martin suggested looking at two we hadn't previously considered, one of which we purchased. He had an in depth knowledge of the area and our new neighbourhood. We were kept fully informed as the sale progressed, including stuff our selling agents were less efficient about. Advice & help on other local matters was also very useful. Our experience with M&B gave us confidence ...
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By: Nick Henderson
Dec 07, 2015
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Dear Mr Thompson We really appreciate you taking time to complete this review - particularly as you moved some time ago. Local knowledge and expertise is vital for buyers to have confidence in their agent. In turn, this provides the seller with the confidence that they are in good hands and being advised by professionals. On behalf of Martyn and John, and all the Okehampton team - thanks again. Nick Henderson, Managing Director, Mansbridge Balment Group.....
Nov 27,2015
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Nov 27,2015
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We would like to thank the team at the Okehampton office for the incredible effort they put into the sale of our property. Were it not for all of you this would never have happened and you made it depsite all the grief and delay we went through. We are certainly happy to recommend Mansbridge Balement to anyone they are real stars....
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By: Nick Henderson
Dec 07, 2015
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Another great review for the Okehampton team! Thank you so much for your instructions - it is always a team effort and a combination of experience, knowledge, and understanding, but at the heart of every successful transaction is clear and regular communication. On behalf of Martyn, Daniel, and the rest of the team - thank you very much. Kind regards. Nick Henderson, Managing Director, Mansbridge Balment Group.....
Nov 25,2015
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Nov 25,2015
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Our journey began with a telephone conversation with Dan Hopkins. I explained our requirements. We arranged a viewing at a property for the following day. After the viewing Dan produced details of an alternative property that he strongly advised us to view. On paper it really didn't tick the boxes. Three days later we went to the viewing. We had been looking for the right property for over a year. This was THE ONE! Delighted. The journey to completion was not a smooth one, the sellers w...
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By: Nick Henderson
Dec 07, 2015
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Dear 'Kern' - thank you for such a positive review. The property market seldom is without difficulties, which is why working with an experienced and professional firm is a must for both buyers and sellers alike. Dan has a great future ahead of him and it is nice and right that he should get the recognition he deserves - thanks again. It is always a team effort, so well done everyone in Okehampton office. Kind regards. Nick Henderson, Managing Director, Mansbridge Balment Group.....
Nov 11,2015
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Nov 11,2015
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Everybody in the Okehampton office did all they could to help things go smoothly when we were selling our house, and when we eventually found a buyer they helped us achieve a fair price in a difficult market. Other members of our family have also used their services and we all would be happy to use them again....
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By: Nick Henderson
Nov 13, 2015
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Dear Linda On behalf of Martyn, Daniel, and everyone at our Okehampton branch, thank you for this kind review. We place a huge amount of focus on customer service and it is largely this that makes us stand out from the competition. This website provides opportunity for all to see for themselves just how we measure up. Thanks again. Nick Henderson, Managing Director, Mansbridge Balment Group.....
Sep 13,2015
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Sep 13,2015
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Jonathan and his team were professional yet really friendly from start to finish. Excellent advice was given for the presentation of the property, and following that, a top quality set of particulars prepared. Pitching of the price was spot on and a buyer found within a week. Close monitoring continued throughout the legal process, and where minor glitches appeared down the chain, Jonathan helped resolve the issues. Overall, an excellent service and I would heartily recommend Mansbridge & Ba...
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Comment on agent fees
Great value for money.
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By: Nick Henderson
Sep 15, 2015
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Dear David. On behalf of Jonny, Martyn, and the team at Okehampton, thank you so much for reviewing our service. It is always our aim to provide the level of service you have experienced and it is good to know that we are maintaining the high standards we expect. There is too much poor service in the world today, but we still appreciate how important professionalism is in this business - not all estate agents are the same, so thank you again for sharing your experience and reassuring others t....
Aug 27,2015
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Aug 27,2015
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Gave realistic advice on price and achieved target within weeks in area where very similar properties have been on market for well over a year....
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By: Nick Henderson
Aug 28, 2015
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Dear Robert. On behalf of Martyn, Aaron, and everyone in the Okehampton office, many thanks for taking the time to review our service. This is one of the best ways for people to assess the quality of our service and see for themselves the level of professionalism to expect. Thanks again. Nick Henderson, Managing Director, Mansbridge Balment Group.....
Jul 28,2015
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Jul 28,2015
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We went to Mansbridge Balment to sell because we purchased the property through them. They were helpful & accommodating then, so had no reason to go anywhere else. Also, we had restored the property & only they would be able to see the improvements that had been made & be able to value the property accordingly. We found them friendly & helpful and found us a buyer - we would use them again without hesitation....
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Comment on agent fees
Better than the others.
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By: Nick Henderson
Jul 28, 2015
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Dear Bill and Cindy. "Better than the rest" and "no reason to go anywhere else" and lovely to hear from a client - thank you so much. For you to have come back to us as a seller suggests you were looked after professionally as a buyer and it is important that we maintain the professional approach with both parties, whilst remembering our client is always the seller. Thanks again. NICK HENDERSON, MANAGING DIRECTOR, MANSBRIDGE BALMENT GROUP.....
Jul 24,2015
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Jul 24,2015
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Excellent service all questions quickly followed up, very friendly and efficient. Would definately recommend. Property as described, Viewing made very easy...
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By: Nick Henderson
Jul 28, 2015
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Dear Paul. Many thanks for taking the time to complete the review for our Okehampton office. Review sites are increasingly important - it allows the consumer an opportunity to assess an estate agency by independent comments before making their choice. Martyn and the team at Okehampton strive to continually provide the best possible service and we are all delighted by your comments. Kind regards, NICK HENDERSON, MANAGING DIRECTOR, MANSBRIDGE BALMENT GROUP.....
Jul 23,2015
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Jul 23,2015
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All the staff were great, very professional but approachable and friendly at the same time. There were plenty of viewings and communication and feedback was prompt and useful. The sale was straightforward and we were kept well informed throughout the process in a cheerful and positive way which helped enormously. I couldn't have asked for a better service and having spoken to others trying to sell property during this period using different agents, I am extremely pleased we chose Mansbridge B...
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Comment on agent fees
The fees were the lowest of the agents who valued the house, but this was not the reason we chose them. They lived up to expectations and charged at least 0.5% less than other agents interviewed so what is not to like?!
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By: Nick Henderson
Jul 28, 2015
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Dear Hannah On behalf of Martyn, Aaron, and everyone in the Okehampton office - thank you so much for your kind words. "What is not to like" is worthy of a strap line - I'll have a word with our marketing people! As you have pointed out, estate agents can be very different and it is our aim to stand out from the crowd. Thanks again for your kind review. NICK HENDERSON, MANAGING DIRECTOR, MANSBRIDGE BALMENT GROUP.....
Jun 29,2015
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Jun 29,2015
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The staff at Mansbridge Balment could not have been more helpful. We were so impressed with their professionalism and efficiency at every stage of our purchase. We completed on our property four weeks before we were able to relocate but this was not a problem, as Jonathan offered to look after the property for us until we moved in. They even took opening meter readings and emailed them to us. We felt confident that our property was in safe hands and certainly wouldn't hesitate to use this ag...
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Jun 13,2015
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Jun 13,2015
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Martyn, Aaron, Jonathan and the staff were very efficient, helpful and friendly throughout. They were respectful of our requests, offered useful advice and were always cheerful and obliging....
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Jun 01,2015
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Jun 01,2015
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Jonathan and Aaron both provided an excellent service in dealing with the sale of our house. The property was sale agreed within 6 weeks, and we were kept posted regularly with all developments throughout the process to the completion date of sale. We would highly recommend using Mansbridge & Balment!...
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Apr 15,2015
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Apr 15,2015
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We have managed to exchange and complete on a property marketed by Mansbridge Balment in about 3 weeks. They fitted in our viewings, especially the weird ones needed to work out the furniture we could fit in, and even over the bank holiday Easter. Always friendly on the phone, and willing to help where ever they could. The negotiations were handled professionally and fairly and would definitely recommend them to anyone! Great guys!...
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Mar 30,2015
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Mar 30,2015
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Firstly may I make it clear that this review only applies to M&B Okehampton. It is often said that selling your house can be extremely stressful and this can be the case, and we all know some of the negative comments associated with Estate Agents. When dealing with M&B Okehampton this is not the case. It took nearly 2 years to sell our property and at no time during this period did M&B lose interest or momentum, both primary Directors being there after 6pm and before 9am listening ...
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Feb 11,2015
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Feb 11,2015
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We are extremely pleased with the service provided by all the staff at Okehampton Branch...but in particular, the effort made by Martyn Cox to tie-up a sale to me and a purchase by my vendor. We, as cash-buyers, were alerted to the property immediately it became available...by Martyn...who made it his business to get to know us...and steered the transaction through in a friendly and professional way..until its successful conclusion last month. I am starting my life again after a serious illnes...
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N/A
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Jan 29,2015
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Jan 29,2015
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After looking at 70 houses with several different Estate Agents varying widely in competence, we finally found our dream home in Devon through Mansbridge Balment of Okehampton. We were kept properly informed throughout the purchasing process, the negotiations were sympathetic on both sides, and they have been really helpful ever since we moved in, with contacts for tree surgeons and anything else we might need! Highly recommended....
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Jan 16,2015
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Jan 16,2015
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The problem was the market and this property took a long time ( about 3 1/3rd years) to sell. Which to the vendors a fixed fee is obviously acceptable. Still we got there in the end and bearing in mind that the vendors lived rather a long distance away it was important that there was on hand a first class organisation who could handle various matters particularly those in the final stages of ownership. Otherwise the vendors would have had to travel long distances to deal with domestic issues. T...
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Comment on agent fees
No comment on the quantum.
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Jan 15,2015
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Jan 15,2015
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From our first meeting Martyn was very professional and helpful. He explained the service provided without a "hard sell" attitude (we do not like aggressive sales techniques so this was important). We were kept informed at all stages of the sales process and any queries we had were dealt with quickly and in a pleasant manner....
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Dec 05,2014
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Dec 05,2014
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Mansbridgebalment were the Letting agents for a property I rented in Okehampton and although it was only for a very short period of time due to personal reasons I had to leave the property, Jonathan was fantastic in quickly sorting out new tenants to the property relinquishing me from the tenancy agreement. Communication and updates were excellent and the service I received was top class. A very friendly branch and would definitely use this Company again in the future...
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Oct 27,2014
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Oct 27,2014
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Although the sale of my house took almost five very stressful months following the change to mortgage regulations in April, throughout the process the staff at M & B did everything possible to expedite matters. most important - they kept me informed and even if there was no progress to report they contacted me regularly and stayed calm even when I did not! Thanks to their kindness (above & beyond obligation) they also helped me secure the house I wanted to buy. Very many thanks to ALL ...
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Oct 19,2014
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Oct 19,2014
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Throughout the buying process Jonathan, assisted by Martyn, went out of his way to help me. Without his input my vendors may well have looked for another buyer when my own sale fell through. Estate agents get a bad press but Jonathan and his office represent the good side of the industry and are highly recommended....
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Oct 17,2014
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Oct 17,2014
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I purchased a property through M and B in August and I wish I had also used them to sell my property though instead of another agent in okehampton. The customer service was outstanding and nothing was too much trouble. They treated me with respect and were always in close contact with me from the start but without being pushy. It's nice to deal with an agent that knows both parties like to be kept up to date rather than leaving it to the solicitors to do all the work. I also like the fact that t...
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Aug 23,2014
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Aug 23,2014
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Excellent service from start to finish. Martyn kept me fully informed at all stages and made the process straightforward. Thanks....
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Aug 10,2014
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Aug 10,2014
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Although they were the selling agents when we bought the house and, therefore, technically 'on the other side', without Martyn's good work it is very likely the deal would have fallen over. He really worked to make things happen and kept us informed of all key developments. We will certainly use them ourselves in the future....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £100,000
  • Max: £590,000

Letting
  • Min: £0
  • Max: £0

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 2 0 33 0 23 0 2 0
Lyn Hardie Lyn Hardie
Administrator
1 reviews

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Melanie Henderson-Smith Melanie Henderson-Smith
Sales Negotiator
19 reviews

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Martyn Cox Martyn Cox
Director
32 reviews

About Martyn No description set View full profile
Jonathan Mansell Jonathan Mansell
Director
26 reviews

About Jonathan No description set View full profile
John Mansell John Mansell
Sales Negotiator
3 reviews

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Robert Brereton Robert Brereton
Sales Negotiator
0 reviews

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Martin  - upload your photo Martin
1 reviews

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Daniel  - upload your photo Daniel
2 reviews

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Last updated at 2:25 PM 03/08/2016 by allAgents

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Last updated at 2:25 PM 03/08/2016 by allAgents

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