• Rhys Carpin
    Rhys Carpin
  • Ryan Allan-Telford
    Ryan Allan-Telford
We are a vibrant lettings branch eager to provide excellent service to the local community. Although we are part of the Countrywide group, we are a small team who strive to provide a personal service to our landlords and tenants. We work closely with our sales team to provide the best possible service to local investors, and our office has over 70 years combined experience in the local housing market.
Mann

1 Thomas Street Woolwich, London
Greater London
SE18 6HL

02031518072

May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
Overall I have had a mixed experience with Manncountrywide in Woolwich. To start with I dealt mostly with Rhys and Ryan. They both helped me set up my property and find tenants for it. Ryan in particular was extremely helpful, responding to my queries quickly. Once the flat was rented out, my experience has not been so good. Linsey, who deals with the set up for the landlord zone, the online landlord service, has yet to set up my account, after more than 2 months. I do not get updates at all an...
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Comment on agent fees
I would recommend this agent, as they clearly know the area, but I do feel the fees are too high for the level of service I am getting now.
Was this helpful? Yes
Apr 12,2016
Minithumbup
By:
Apr 12,2016
0 people found
this helpful
As students living in London, we understand the value of great service and meeting needs for the tenant. We had the great pleasure of having Rhys and Ryan help us with the moving process. They were incredibly understanding with our situation and we were in the property in less than a week. I would highly recommend Mann to anyone and everyone. They are such a great team! Thanks again Rhys and Ryan!...
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Comment on agent fees
YES. Agent fees were easy to understand and at a reasonable price.
Was this helpful? Yes
Mar 18,2016
Minithumbdown
By:
Mar 18,2016
1 people found
this helpful
We have tried to buy a property through them as first time buyers and after 5 months of waiting and time lost / money spent (paying for bank to evaluate the property , solicitor fee and survey total of 2000£ all none refundable-we find the estate agent guilty....
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Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
Great person, very helpful with all requests and always kind. Really low price house in excellent condition with really nice area....
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Jun 28,2015
Minithumbdown
By:
Jun 28,2015
2 people found
this helpful
We found the service of the lettings department to be aweful and we had a terrible and stressful experience. We had let our property out with Mann countrywide for 2 years, and throughout the 2 years have had 4 rouge tenants, which damaged our property or not pay rent. Furthermore, the last tenants removed our furnishings without our consent, stating that it was the agents that had allowed them to do so. After many emails we still have not had an answer as to why this happened. Not only we a...
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What agent could do to change your mind?
When an email was wrote to the company asking for answers as to how and why certain things were approved without our permission, they didn't give us a straight answer. We also wanted compensation for the items of furniture removed. Giving us a something free for the next tenancy sign up is an insult as We will NEVER use them again. And would NEVER recommend them to anybody we know.
Comment on agent fees
We are now using a different agent and able to achieve a higher rental for our property
Was this helpful? Yes
By: sue
Sep 09, 2015
View all comments (1)
I agree steer clear from this letting agents in Ashford Kent they are a dreadful company and even complaining higher will get you nowhere! !!....
Nov 11,2014
Minithumbup
By:
Nov 11,2014
1 people found
this helpful
I have had the pleasure of knowing Rhys at Mann Countrywide for a number of years. Rhys has always been very attentive to any of our needs, been available to be helpful; being very approachable and a pleasure to speak with. Rhys has escalated where issues have become apparent and dealt with them in an efficient and timely manner, which is very much appreciated where we may have reached a 'brick wall' through other channels. He has obviously been in the industry for some time and his experienc...
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Comment on agent fees
There is an annual \'admin\' fee each year to redraw the existing contract, which I am not convinced is necessary. It is not, however, astronomical. So no problem.
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
Ryan is a star! I could not have asked for more comfortable check in to the new leased flat, specially when moving in from abroad. Ryan was helpful from the time I contacted him from abroad to discuss the property options to lease. He was available at the flat at 10pm to receive me and handover the keys. He has been just a call away even during the term of the tenancy. I appreciate all his help and wish him all the best....
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
It is always hard searching for a property to rent that you can call home. Me and my partner are quite fussy and we can be a pain when it comes to detail. Rhys, however, made this process easy. He listened to our requirements and made sure every property which he took us too had everything we wanted. And now we are in our home and love it and it's all thanks to Rhys and Ryan. They are both very professional and made us both feel comfortable when on viewings and on the phone. I will be telling al...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
2 people found
this helpful
Rhys at Mann Countrywide (Woolwich) is awesome. He keeps me bang up to date with all things related to my property, and is always there at the end of the phone to answer any question - regardless of how basic it is. The service he provides takes any potential stress out of being a landlord and can't speak highly enough of him. Big up to Rhys!...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
1 people found
this helpful
I found Rhys to be extremely knowledgable about the property market and he helped me through the process of obtaining a new tenant for my property - quickly. I would recommend him to my friends and colleagues if they ever need to find a tenant or a good property to rent. Regards Matt....
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Comment on agent fees
The high rent we have achieved balanced well with the rental fees charged.
Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
2 people found
this helpful
The service provided by Mann Countrywide and Ryan especially was to a very high standard. Ryan went out of his way on numerous occasions to assist me in finding the right property for me. Would definitely recommend Mann Countrywide and Ryan to others....
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Comment on agent fees
Really happy with the price which was agreed.
Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
I am a landlady who is looking to invest in the area and I came in to the office last week to run through figures etc, Ryan Allan Telford helped me to this and was very clear and helpful in what the company could offer me, I went into another estate agents before this and unlike Ryan they didn't treat me in a professional manor at all. Ryan made me a coffee and opened the door when I left and was a very polite young man, I feel because of the polite service given to me I will definitely be using...
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Nov 10,2014
Minithumbup
By:
Nov 10,2014
0 people found
this helpful
Ryan has been very helpful every step of the way. The process of renting was quick and easy and I would recommend Ryan to any prospective tenants....
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Nov 07,2014
Minithumbup
By:
Nov 07,2014
1 people found
this helpful
Ryan listens a lot and is very polite. He calls always to check if I am satisfied with my flat or experiencing any difficulties. He acts fast when called upon and is very friendly and easy to talk to....
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Comment on agent fees
it is very satisfactory
Was this helpful? Yes
Nov 03,2014
Minithumbup
By:
Nov 03,2014
0 people found
this helpful
I am very pleased with the service I have received from Mann Countrywide. I have been using them for 4 years and they offer a friendly and efficient service and have always found me good tenants. I have always found Ryan to be friendly and responds to any queries quickly. I would definitely recommend Ryan....
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Was this helpful? Yes
Oct 03,2014
Minithumbup
By:
Oct 03,2014
1 people found
this helpful
He was very helpful to find me a property and communicated clearly. He is very professional and I would recommend him without hesitation....
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Was this helpful? Yes
Oct 03,2014
Minithumbup
By:
Oct 03,2014
0 people found
this helpful
The agent was very efficient when helping me to find a place as I was a student and it was my first time in the borough....
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Was this helpful? Yes
Apr 04,2014
Minithumbdown
By:
Apr 04,2014
6 people found
this helpful
I had the extreme misfortune of dealing with his shockingly unprofessional bunch of total idiots from August last year when I had my offer accepted. They constantly harassed me and my solicitor pushing for a contract even though the delays were caused by the vendor. Their pushy, aggressive, rude and arrogant approach forced me to block their calls after just 2 weeks of dealing with them. My solicitor also had to tell them to stop calling as they would call my solicitor up to 8 times a day. O...
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What agent could do to change your mind?
They could have behaved in a professional manner and not harassed me and my solicitor endlessly. They could have not been rude and agreesive
Was this helpful? Yes
Areas covered
  • SE18
  • Woolwich, Plumstead,
  • SE28
  • Thamesmead, Abbey Wood, Blackheath,
  • SE2
  • Greenwich, Charlton
  • SE7
  • SE3
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 1 10 0 0 0 0 2 0 0
Rhys Carpin Rhys Carpin
Branch Manager
5 reviews

About Rhys I have been in the property industry for 11 years. I enjoy all things property related, and spend a lot of my spare time speaking to investors and landlords. View full profile
Ryan Allan-Telford Ryan Allan-Telford
Negotiator
12 reviews

About Ryan I have been involved in the industry for 15 months. I enjoy dealing with all clients and play a lot of football and love to keep fit n my spare time View full profile

Job vacancies

Please see a list of jobs available

Fees







The Initial Money consists of:

- First month’s rent in advance

- Security Deposit - one and a half month’s rent

- Administration Fee Β£50 per tenant

- Referencing Fee Β£75 per tenant

- Check-in fee - minimum of Β£72.00

- Tenancy Agreement Β£300 (if supplied by us)

- If there are any guarantors to the tenancy:

- Guarantor Referencing Fee Β£100 per guarantor

- Agreement of Guarantee Β£75

- And if the tenant is a company:

- Company Referencing Fee Β£175

- Β£125 for any extension agreements<

Other Charges:

- Change of Sharer Β£300

- Extension Agreements Β£125

- Outgoing reference fee Β£24

Optional extras if agreed:

- Express Move-In within 3 days Β£100

- Express Move-In within 5 days Β£50

- Saturday Move-In Β£60

- Change of Sharer Β£300

- Pet licence fee Β£75
Last updated at 2:38 PM 02/06/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:38 PM 02/06/2015 by allAgents

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