• Gary Steadman
    Gary Steadman
  • Sarah Walker
    Sarah Walker
  • Amy Cook
    Amy Cook
  • claim your profile
    matthew doddington
  • claim your profile
    Unknown
  • upload your photo
    Rebecca Heath
No description for branch.
Mann

1 Manse Parade London Road, Swanley
Kent
BR8 8DA

01322800176

Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Excellent customer service, fantastic knowledge of the property and surroundings. Also it was great to see is somebody that didn't have to read anything from a book/paperwork, they knew exactly what information was needed to pass on and wasn't kept sitting in the office for too long. Very professional too....
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Comment on agent fees
Not a bad word to say, all positives
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Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Everyone at mann conducted a excellent service , hassle free ,easy and regular communications is 100%, I would strongly recommend these highly proffesional staff to anyone , they made my moving stress free ....
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Comment on agent fees
Agent fees are very honest
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Aug 10,2016
Minithumbup
By:
Aug 10,2016
0 people found
this helpful
First time I have used Mann lettings and would do so again as the staff are very on the ball and a pleasure to deal with. I dealt with Amy and Sarah and was very happy with the service I got from both of them. Overall I would recommend them to anyone....
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Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
I have recently rented a property through Mann in Swanley and the service from start to finish was the best I could of dreamed of. All aspects and requirements were explained in detail and help with every part of the moving process was at hand. Outstanding service and most helpful people I have come across for along time....
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Comment on agent fees
Good
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Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Very pleased with the advice and support offered by the staff at Mann's. Nothing was too much trouble and staff were quick to respond to the many questions asked in person, over the phone and by email. Would recommend them!...
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Comment on agent fees
Fees were much as expected and all negotiated inclusions were evident in final cost.
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Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
Excellent service covered all bases they let the property in three weeks. The tenant they found seems to fit the bill perfectly...
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Comment on agent fees
Not to expensive
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Jul 25,2016
Minithumbup
By:
Jul 25,2016
1 people found
this helpful
Also not forgetting, Amy Cook. Had trouble almost as soon as I moved in. front door lock got jammed. I couldn't get out. Sorted quickly. Good team, well looked after....
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Comment on agent fees
I can't even remember what they were.
Was this helpful? Yes
Jun 10,2016
Minithumbup
By:
Jun 10,2016
0 people found
this helpful
Gary is the most approachable, efficient and professional gent. The process ,whilst being an anxious wait was fair and Gary always called me when he said he would. In addition to Gary I have to compliment both Amy & Sarah on their friendly, knowledgeable, efficient service. Nothing has been too much trouble and I am always greeted with a warm and friendly approach. The team have made my move seamless and pleasant, and I would highly recommend them to anyone for any property need. I have mad...
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Comment on agent fees
In line with current market trend.
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
Amy dealt with everything very efficiently and was always very helpful - explaining things very clearly along the way. Thank you!...
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May 23,2016
Minithumbup
By:
May 23,2016
0 people found
this helpful
Sarah was brilliant, very thorough and took us through the process of becoming a landlord very well. No questions were too much trouble and she provided some very helpful advice. I was really pleased with the service we received and the progress that has been made with our letting. Many Thanks Sarah!...
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Comment on agent fees
Good
Was this helpful? Yes
May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
Hi, very good service by this team, Amy knew straight away what would suit me and was able to fix up a viewing very quickly. Slight problem with confused access time's on the day but sorted out quickly by Sarah. David...
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May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Sarah was excellent when dealing with us, she was polite and very professional. The speed in which she turned things around was impressive and always provided us with information we required promptly and accurately. We recieved brilliant customer service. Thank you! Amy was also proffessional and welcoming....
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
Sarah Walker has made my tenant experience a very smooth process and she is at hand to help with any teething problems regarding settling in to 15 Saxby Apartments The Fold Sidup plus she also sorted the phone and Internet problem direct with the Landlord where by we both save money as he previously took out a contract. Please forward this positive feedback to Sarah's line manager for use in her annual appraisal Best regards Michael Doolan...
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Comment on agent fees
Good in my opinion but my work footed the bill Therefore I didn't have to consider these costs
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May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
The service that I have received from the Mann's team at the Swanley office has been absolutely excellent. This is the first time that I have been a landlord, and the team could not have been more helpful in guiding me through the whole process. Gary gave me a very clear brief when we first met, and the flat was advertised within the following two days. The flat was extremely well marketed, and the first viewing resulted in a full price offer. Sarah has done an excellent job of setting up my acc...
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Comment on agent fees
The fees are perfectly reasonable in view of the very high quality service that I have received.
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May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
Amazing service from the ladies, especially with some niggles that we had. Could not have asked for anything more! Went above and beyond what anyone could expect :)...
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Comment on agent fees
Average
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Apr 18,2016
Minithumbup
By:
Apr 18,2016
0 people found
this helpful
Friendly, helpful and easy to deal with. I feel they went above and beyond and did all they could help what is usually a stressful experience be as smooth and painless as possible....
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Comment on agent fees
Standard for property type and size
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Apr 18,2016
Minithumbup
By:
Apr 18,2016
0 people found
this helpful
I found them quite quick on all items that I needed done. and I found them very professional in dealing with them compared to other agents....
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Comment on agent fees
could have been a little smaller
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Mar 22,2016
Minithumbup
By:
Mar 22,2016
0 people found
this helpful
We can't fault Amy, she was professional and considerate but more than that she was warm, approachable and such a lovely lady....
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Comment on agent fees
Can't compare as this is first time.
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
This is the first time I have let a property and Sarah was very helpful and accommodating in finalising the letting of my flat especially as I was out of the country at the time it all came together....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
0 people found
this helpful
I would highly recommend Mann Swanley to anyone I know that is looking for a house to buy or rent. Amy and Sarah were extremely helpful in the overall process. Amy initially contacted me regarding a viewing I had forgotten about, and because of her efficiency, I am now moving into the property, less than two weeks later. Sarah was also very thorough and helpful when it came to filling out the paperwork and explaining the tenancy process. Overall, extremely satisfied with the service and they are...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 14,2016
Minithumbup
By:
Feb 14,2016
0 people found
this helpful
Today I just signed off the agreement, I found all the documents well organized and am very happy with a great help by Sarah and Amy. They have been replying to my emails in a timely manner. I am so relieved but excited to move in a flat that seems to be managed by a reliable agent. Thank you, Sarah and Amy....
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Comment on agent fees
So far it seems ok.
Was this helpful? Yes
Feb 10,2016
Minithumbup
By:
Feb 10,2016
0 people found
this helpful
Wonderful experience! Sarah was amazing, kept in touch, processed everything threw within a matter of days and was extremely efficient. I initially thought renting was a painful, long experience but both Amy and Sarah made this as painless as possible. I have already recommended Mann to a few friends who are looking to rent later this year. Very pleased with the service I was given....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
Mann Team Swanley - Gary Sarah and Amy are so helpful and very professional. They have kept me informed from the beginning to end with regard to re-letting of my property. They manage it so well I have no hesitation to leave my property in their hands. I know they will give fair and reasonable advice on my expectations and wishes....
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Comment on agent fees
Agent's fee is reasonable in line with current market prices.
Was this helpful? Yes
Dec 05,2015
Minithumbup
By:
Dec 05,2015
0 people found
this helpful
Overall, I have been very impressed with the service from Mann. Initially we spoke to Gary who was very informative about what services Mann offer. Amy also kept in touch by letting us know what tenants she was taking to view our property. We feel that Sarah went that little bit extra for us in helping to ensure the property was ready for the tenants. Sarah was able to save us money with work that needed to be completed and always kept in touch. 5 stars for Sarah!...
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Oct 11,2015
Minithumbup
By:
Oct 11,2015
1 people found
this helpful
I have been a renter for a number of years and found the service from Mann very professional,detailed and really friendly. Firstly with Amy who was really lovely and very communicative and then with Sarah who ensured I had all the information I needed about renting both really friendly people. Would recommend renting through Mann....
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
1 people found
this helpful
As a first time landlord the team at Mann helped a lot to simplify the process and very quickly found me tenants. I see why others recommended that I go to Mann. Richard...
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Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
Amy and sarah were so helpful in dealing with my new rental. Kept me informed and up to date with everything that was happening. Would definitely use again and am very grateful for making my move very easy Thanks girls :)...
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Sep 14,2015
Minithumbup
By:
Sep 14,2015
1 people found
this helpful
I am letting my property out for the second time with Mann Countrywide. Sarah and Amy have been extremely helpful in finding a new tenant for my property, as well as processing all of the paperwork to get the tenant moved in at very short notice. Everything has gone very smoothly and I would certainly recommend their services....
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Sep 08,2015
Minithumbup
By:
Sep 08,2015
0 people found
this helpful
I would like to thank Sarah Walker and Matthew Doddington for helping myself and my partner secure our new home. Completed all our references very quickly and contacted me regularly to assure me all was well. Would highly recommend Mann at Swanley to anyone looking for properly in the area...
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Sep 04,2015
Minithumbup
By:
Sep 04,2015
0 people found
this helpful
Great customer services from Amy and Sarah. Fast , reliable and friendly response . Viewing , documentation & references all sorted very easily and in just 3 days. highly recommended..... xx...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 0 35 1 0 0 0 0 1 0
Gary Steadman Gary Steadman
17 reviews

About Gary No description set View full profile
Sarah Walker Sarah Walker
49 reviews

About Sarah No description set View full profile
Amy Cook Amy Cook
Negotiator
29 reviews

About Amy I have been working in residential lettings for just over a year now. I have been at Mann in Dartford For just over 2 months and really enjoy the high energy environment and am passionate about provi View full profile
matthew doddington - upload your photo matthew doddington
3 reviews

About matthew No description set View full profile
 Unknown - upload your photo Unknown
1 reviews

About No description set View full profile
Rebecca Heath - no image available Rebecca Heath
Lettings Negotiator
0 reviews

About Rebecca No description set View full profile

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Fees







The Initial Money consists of:

- First month’s rent in advance

- Security Deposit - one and a half month’s rent

- Administration Fee Β£50 per tenant

- Referencing Fee Β£75 per tenant

- Check-in fee - minimum of Β£72.00

- Tenancy Agreement Β£300 (if supplied by us)

- If there are any guarantors to the tenancy:

- Guarantor Referencing Fee Β£100 per guarantor

- Agreement of Guarantee Β£75

- And if the tenant is a company:

- Company Referencing Fee Β£175

- Β£125 for any extension agreements<

Other Charges:

- Change of Sharer Β£300

- Extension Agreements Β£125

- Outgoing reference fee Β£24

Optional extras if agreed:

- Express Move-In within 3 days Β£100

- Express Move-In within 5 days Β£50

- Saturday Move-In Β£60

- Change of Sharer Β£300

- Pet licence fee Β£75
Last updated at 2:37 PM 02/06/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:37 PM 02/06/2015 by allAgents

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