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Mann

79 Castle Street Canterbury
Kent
CT1 2QD

01227 389698

Oct 20,2016
Minithumbdown
By:
Oct 20,2016
0 people found
this helpful
i have been genuinely quite shocked by how poor mann lettings countrywide have been. in so so many ways. the condition of the house moving in was extremely poor. having repeated problems of over payment and rent not being paid. genuinely shocking how poor they have been. the staff i have contacted have often failed to be professional even basic skill and knowledge levels. there was mushroom growing in my room. completely unacceptible...
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Sep 09,2015
Minithumbdown
By:
Sep 09,2015
1 people found
this helpful
I arranged with the Canterbury office to view a property. On the morning of the viewing I got an automated text advising the viewing had been cancelled. No reason or explaination was given and no attempt was made to call me to arrange an alternate viewing date. I called up and spioke to the agent concerned and he advised that as the previous tenant had just left they wanted to get the property properly cleaned ( this despite telling me initially the property was empty) though why you would arran...
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Aug 20,2015
Minithumbdown
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Aug 20,2015
2 people found
this helpful
A complete shambles. From the beginning of our tenancy we were patronized and treated terribly. We received an email a week before we moved in notifying us of the "insurance" need and that we were already 4k in arrears although this number was not explain, nor ever mentioned again when we notified them that our payments were up to date. Our house was not ready to move into on the first day of our lease and the only explanation we were offered was that they assumed we were not moving...
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Jun 23,2015
Minithumbdown
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Jun 23,2015
1 people found
this helpful
A total shambles and a dishonest agent, I'd rather buy a tent than go through another year of renting through them. I'll list the worst three faults 1) Letting tradesmen have keys who would just turn up and enter the property without notice. 2) Damp and the garden that resembled a building site mentioned the first week numerous times since and only the garden was fixed a week before the tenancy ended, the damp is still there. 3) Tenancy allowed to start even after one party could provide no ...
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Oct 17,2014
Minithumbdown
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Oct 17,2014
0 people found
this helpful
Our experience of the estate agency part of the business was actually fine - they were responsive and helpful. Unfortunately, they tried to push their mortgage advisor on to us, ostensibly to 'approve' us as buyers - to establish that we had the funds - with the implication that offers wouldn't be taken seriously unless we agreed to this process. But of course the real reason is so that they can try to sell mortgage products. The mortgage advisor, Damon, was unpleasant and hostile when this poli...
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What agent could do to change your mind?
Do not insist that buyers speak to the mortgage advisor. Do not use buyer vetting procedures.
Was this helpful? Yes
Aug 18,2014
Minithumbdown
By:
Aug 18,2014
4 people found
this helpful
Agent failed to turn up to a viewing they had arranged for me, leaving me stood there for 15 minutes before calling them. Told an excuse and that no one would be coming. Highly unprofessional and best to avoid, very dodgy....
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Jul 09,2014
Minithumbdown
By:
Jul 09,2014
2 people found
this helpful
Would like to give them 0 stars. Rude service, tried to pressurise us into buying a mortgage with them. Threatened we'd lose the house if we didn't agree. Mortgage offered was put to us as being uncontainable elsewhere, we got the same deal but without countrywide fees on top at the bank directly. They claimed they had access to the whole of the mortgage market but could only give us 3 mortgage options when requested. They gave our details to third parties without consent. They broke many tradin...
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What agent could do to change your mind?
Been polite. Not broken the law. Been honest and not tried to sell us deals that weren\'t in our best interests. Gotten important paper work accurate first time (took them 3attempts and lost us 2 weeks on the deal)
Comment on agent fees
Aweful- worst quotes by far for solicitors, mortgage advisors (free to do searches which were useless but very high if they convinced you to go with them)
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Mar 04,2014
Minithumbup
By:
Mar 04,2014
0 people found
this helpful
I have recently sold my property in Canterbury via Mann\'s. I was impressed from day one with the Team\'s knowledge, enthusiasm and passion for helping me with my move. After two weeks of selling I had several offers and secured a buyer at a price that I was delighted with! From agreeing the sale to completion date I was kept fully up to date and they even helped me negotiate the move date I wanted up and down the chain. I would have no hesitation recommending Mann\'s and in particular Jordan...
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Feb 07,2014
Minithumbdown
By:
Feb 07,2014
2 people found
this helpful
We finally bought this property for my aged father in law, but only by by-passing the agent who was being exceptionally unhelpful in our efforts to make offers. He told us that an offer had already been accepted and that the mortgage survey was being done. He said that he could only act in the best interests of the vendor. His behaviour was obsequious and I didn\'t trust him. I contacted the vendor direct and spoke with him, and it was quite clear from my conversation with him, that what David, ...
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What agent could do to change your mind?
Told the truth and not lied to promote his personal best interests and not those of the vendor,
Was this helpful? Yes
Jul 08,2013
Minithumbdown
By:
Jul 08,2013
7 people found
this helpful
ยขรขโ€šยฌร‚ยข Extremely high admin fee's with no real sign of getting the service you are paying for. ยขรขโ€šยฌร‚ยข Told on the day of moving in that I had to take out insurance, or I could not move in. This was the first time I had heard about that having insurance was a pre-requirestie before moving in. And because this was sprung upon me the only insurance that I could take out at short notice was through a company which Mann's deals with, and therefore must be getting a kick back from. ยข...
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What agent could do to change your mind?
Better service, train your staff properly and get rid of any team member who is obviously incompetent. Stop charging stupidly high admin fees when I had found out by other agents (from where I come from) that the costs are a fraction of the price.
Was this helpful? Yes
By: effingnoway
Sep 14, 2013
View all comments (4)
It is impossible to get insurance before you move in! Most letting vultures simply whisk you around the property in about 5 seconds flat before you've had the chance to consider what you would need to put down on an insurance application for it to be valid.....
Jan 12,2013
Minithumbup
By:
Jan 12,2013
1 people found
this helpful
I have been a Landlord with Mann Countrywide for some years now. I have found over the past couple of years the team to be friendly, and professional. They have let my properties in a timely mannor with minimal disruption and voids with the rental income. The Branch Manager is understanding of my needs, the administration team are efficient, and any quiries are answered in a timely mannor. My properties are fully managed, the property manager is dedicated, and turns round maintenace issues i...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ28,000
  • Max: ยฃ420,000

Letting
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  • Max: ยฃ0



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Laura Page - upload your photo Laura Page
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Leeanne Rafferty-Evans - upload your photo Leeanne Rafferty-Evans
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David  - upload your photo David
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Felicity Baker - upload your photo Felicity Baker
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Aileen Mulvihill - upload your photo Aileen Mulvihill
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