• James Smith
    James Smith
  • Scott Matthews
    Scott Matthews
  • claim your profile
    Chloe
Whether a landlord or a tenant there are many reasons why you should choose to use Mann but here are just a few; * Branch Network - our network of over 110 branches extends from the Isle of Wight to Scotland delivering a standard of service we believe is efficient and effective to satisfy your letting needs. * Applicants � over 2000 applicants a week choose to register their letting needs with us allowing Mann to select the right tenant for you. * Staff � Mann�s staff are trained Read full description...in all aspects of the lettings business. Our experience and knowledge would be difficult to match and we pride ourselves on the number of staff that have passed the ARLA (Association of Residential Letting Agents) Stage One competency test. * Advertising � not only advertising on the web Mann advertises in over 100 local publications to maintain maximum interest in our client�s properties whilst vacant and to minimise the periods when rent is not being paid. * Company Contacts � we deal on a daily basis with national and international companies who are moving staff around the globe and throughout the UK to secure the very best tenants for our clients. * Local Contacts � through our branch network we have developed excellent contacts with local employers, investors and landlords that prove invaluable when searching for the right tenant.
Mann

30 High Street Beckenham
Kent
BR3 1AY

02031518052

Jun 17,2016
Minithumbup
By:
Jun 17,2016
Featured Review
0 people found
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Scott - professional, thorough, clear, quick and sharp. He helped me to find a place to rent in Beckenham that was perfect for us. An excellent estate agent - would recommend him to anyone looking for a property....
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Comment on agent fees
Fees seemed fair.
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Jun 09,2016
Minithumbup
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Jun 09,2016
Featured Review
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Good communication and a quick turnaround in finding new tenants that resulted in no void period at all. I would recommend the team at Beckenham and will continue to use them for my letting requirements....
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May 24,2016
Minithumbup
By:
May 24,2016
Featured Review
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Scott, James and Catherine were all extremely polite and helpful with all aspects of the tenancy agreement processing. All elements of the agreement were carefully explained and we were also able to meet the landlords directly which was a big help....
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Comment on agent fees
Fees were average for the area, however I feel they were a little high.
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May 10,2016
Minithumbup
By:
May 10,2016
Featured Review
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Scott Mathews, a Senior Lettings Negotiator for Mann has done a very good job. His calm, was a great help to us when our apprehensions regarding a property search was at an all-time high. His approach of the situation, his knowledge and his remarkable diligence- abilities are rare indeed and extremely needed in the Letting field. If the quality of a firm's employees is an indication of future success, then Mann has a very bright future....
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Mar 14,2016
Minithumbup
By:
Mar 14,2016
Featured Review
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I am very grateful to James, Scott and Catherine Camp for their excellent handling of our property letting. Totally professional and efficient. Took all the weight off our minds. Delighted with the service....
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Comment on agent fees
Reasonable and worth the money.
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
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Both and Krystina are very quick and accurate on every communications and they didn't give me any space for concerns that you normally experience during the process. I really appreciate 3 of you. Thank you so much. Krystina who is administrator is really helpful and fast as well. Thank you so much, Krystina! Keep your good work to all. Thank you....
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Comment on agent fees
average
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Jan 20,2016
Minithumbup
By:
Jan 20,2016
0 people found
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I have been a client of the Mann team at Beckenham for about 18 months now. They are always helpful and responsive. First class all round service....
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Jan 15,2016
Minithumbup
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Jan 15,2016
0 people found
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Verry nice team helpful and hard working. Thanks to James,Chloe, and Catherine All the best and keep going Cheers...
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Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
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The team has been helpful. Scot was polite and so was Catherine. They did the inventory with us on the move in date to make sure everything was in working order....
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Comment on agent fees
No comment
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Oct 21,2015
Minithumbup
By:
Oct 21,2015
0 people found
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The agents were readily available and contactable as and when I needed to speak with them. They were all friendly and approachable. What a nice bunch!...
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Aug 25,2015
Minithumbup
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Aug 25,2015
0 people found
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This was our first experience of letting our property and although we were not looking at starting til August we had a few agents round to give us some quotes.We felt that overall James provided us with the best information and deal out of all the quotes we received and when we contacted him some 5 months after his initial visit he remembered everything about us which we felt gave the relationship a personal touch. We only visited the office on 2 occasions but each time all the staff were frien...
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Comment on agent fees
From all the quotes we had Mann was the most reasonable
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Aug 24,2015
Minithumbup
By:
Aug 24,2015
0 people found
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James and his team offer a comprehensive and thorough service that I have not seen from any other agent in the area. Phone calls and emails are returned in a timely manner and the entire experience is hassle-free and quite perfect....
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Comment on agent fees
very fair
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Aug 24,2015
Minithumbup
By:
Aug 24,2015
0 people found
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I am very happy with the level of interest, enthusiasm, and professionalism and knowledge shown by James and Scott at the different stages of preparing to let my property. I look forward to working with them in the future....
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Comment on agent fees
I am happy with the agents fees which were lower than the fees of the four other agents in the area that I have used
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May 07,2015
Minithumbup
By:
May 07,2015
0 people found
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Rebecca was very helpful with finding a nice place for me and my family. And James was very polite and help me with some documents I got issues with. Thank you for your service - will definitely recommend your branch to friends....
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Mar 10,2015
Minithumbup
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Mar 10,2015
0 people found
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I signed up with Mann in early February 2015 for full management of a one bedroom rental flat I own in Beckenham. James Smith and his colleagues (including Rebecca Courtman and Scott Matthews) did a great job getting it rented out for me. James gave me very competitive terms, and was so efficient with his marketing that he'd found me tenants within 24 hours of the property first being advertised. He's also very knowledgeable about lettings and the local area, and gave me useful, practical advic...
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Feb 01,2015
Minithumbup
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Feb 01,2015
0 people found
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After visiting a number of agents, we were impressed by just how much James was willing to go the extra mile. The personal attention we've since had around renewal time has been excellent and what was almost a complete mess by the central renewals team was completely saved by James taking over control for us and making everything work. He has ben a star....
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Jan 29,2015
Minithumbup
By:
Jan 29,2015
0 people found
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This was our first time renting in London and we started the process from New Zealand! Everyone was very helpful and patient as I traveled back and forward from Northern Ireland to view properties. Poor Scott was just starting out but bless him, he did his best to answer all our questions! James was amazing at the final contract signing, he knew all the answers, gave us all the guidance we needed and ultimately made us very happy with our decision! We will definitely use Mann again in the fut...
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Dec 23,2014
Minithumbup
By:
Dec 23,2014
0 people found
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As there were several delays before I could advise James of the date when the flat would be available for letting he was most understanding and very kindly contacted me at regular intervals so that he was aware of the progress being made on the refurbishment of my wife's property. At all times he has been most courteous during our meetings and telephone conversations. He has been extremely efficient in all aspects of the letting of my flat. He also has a remarkable memory! I know that I can appr...
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Comment on agent fees
I just consider them very reasonable for the work involved.
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Dec 11,2014
Minithumbup
By:
Dec 11,2014
2 people found
this helpful
James, Scott and Rebecca Courtman are very polite. Quick response, sincerely advice and helpful. I would recommend their services to friends and family....
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Dec 05,2014
Minithumbup
By:
Dec 05,2014
1 people found
this helpful
Pleasant to deal with, good attention to detail in selecting photos of property, provided regular updates without prompting, very thorough inventory, sound advice on price, very reasonable commission. This was not a straightforward property and not the ideal time to let, so full marks for achieving almost 90% of rental goal....
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
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Rebecca, Chloe and James, they were great. They helped me and my girlfriend to get the house that we wanted. They were always contactable. They helped us with all the paperwork. Thank you so much guys....
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By: Becky
Nov 15, 2014
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Thank you for your lovely feedback Mr Paulo. All the team at the beckenham branch wish you all the best in your new home!....
Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
We are tenants as well as Landlords and use Mann & Co for both, I can't fault the quality of tenants they have selected for our rental property and they are always very efficient with the administration of that. they only complaint would be they need to be more upfront and transparent with their explanation of fees as it all got very confusing and expensive as i felt they didn't explain this well enough at the start. They were excellent with our rented property that we have been living i...
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Comment on agent fees
See above, I believe their fees are higher than other high street agents, they need to be more transparent in explaining them to clients from the start.
Was this helpful? Yes
Nov 06,2014
Minithumbup
By:
Nov 06,2014
1 people found
this helpful
They were very flexible in arranging viewing of my property for times that I could manage. They were very informed about the area and gave me all the information about letting procedure. I was very impressed by their friendliness and professional manner. Great doing business with them....
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Comment on agent fees
good for the service I received
Was this helpful? Yes
Nov 03,2014
Minithumbup
By:
Nov 03,2014
0 people found
this helpful
I would want to say that it has been a good experience with Mann Lettings, the Beckenham Branch. As this was the first time I had rented a property I found Chloe very helpful as she guided me through the process. I have always found the staff in the office very polite and have had very positive help when needed. There has always been a very warm welcome from James when I have popped into the branch on occasions . I would recommend Mann & Co., as I have no complaints whatsoever....
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Oct 06,2014
Minithumbup
By:
Oct 06,2014
2 people found
this helpful
After our experiences with other agents I found the service provided by James at Mann outstanding. His efforts in letting my property were exceptional. He provided a friendly personal service and nothing is too much effort. He stays in contact and has a genuine interest in retaining our custom. We will certainly be renting any other properties in future through Mann and recommend him as a result....
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Aug 18,2014
Minithumbdown
By:
Aug 18,2014
2 people found
this helpful
Extremely irresponsible employees at the Beckenham branch. I did register my interest ona a property to rent with them on Rightmove to receive no response or call. Called them to arrange a viewing and was only successful on the third attempt. Spoke to Natalie first, who took down all my details and never called back. Later when contacted the office again, only to be told by Lauren that Natalie will call back to update the status of the viewing. But nothing happened. Again, called to speak to so...
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What agent could do to change your mind?
They did do anything to help. Arranging a viewing for a prospective client might be good start!
Was this helpful? Yes
Areas covered
  • BR3
  • Beckenham, Shortlands, Hayes, West Wickham,
  • BR2
  • Keston, Anerley, Penge
  • BR4
  • South Norwood, Shirley
  • SE20
  • SE25
  • CR0
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 12 0 0 0 0 0 0 1
James Smith James Smith
Lettings Branch Manager
17 reviews

About James I have worked for MANN Residential Lettings for the last 5 years and been the lettings branch manager in the Beckenham branch for the last 2 and half years... As a Lettings Manager I have seen how the View full profile
Scott Matthews Scott Matthews
Lettings Negotiator
13 reviews

About Scott I have am quite new to the rental this industry. MANN Countrywide has been a great company to work for and I enjoy driving forward for new business and delivering great customer service. As a lettings View full profile
Chloe  - upload your photo Chloe
3 reviews

About Chloe No description set View full profile

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Fees









The Initial Money consists of:

- First month’s rent in advance

- Security Deposit - one and a half month’s rent

- Administration Fee £50 per tenant

- Referencing Fee £75 per tenant

- Check-in fee - minimum of £72.00

- Tenancy Agreement £300 (if supplied by us)

- If there are any guarantors to the tenancy:

- Guarantor Referencing Fee £100 per guarantor

- Agreement of Guarantee £75

- And if the tenant is a company:

- Company Referencing Fee £175

- £125 for any extension agreements<

Other Charges:

- Change of Sharer £300

- Extension Agreements £125

- Outgoing reference fee £24

Optional extras if agreed:

- Express Move-In within 3 days £100

- Express Move-In within 5 days £50

- Saturday Move-In £60

- Change of Sharer £300

- Pet licence fee £75
Last updated at 12:34 PM 02/06/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:34 PM 02/06/2015 by allAgents

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