• James Smith
    James Smith
  • Scott Matthews
    Scott Matthews
  • Andrew Barber-Wells
    Andrew Barber-Wells
  • upload your photo
    Lisa knight
  • claim your profile
    Krystina Jones
Whether a landlord or a tenant there are many reasons why you should choose to use Mann but here are just a few; * Branch Network - our network of over 110 branches extends from the Isle of Wight to Scotland delivering a standard of service we believe is efficient and effective to satisfy your letting needs. * Applicants � over 2000 applicants a week choose to register their letting needs with us allowing Mann to select the right tenant for you. * Staff � Mann�s staff are trained Read full description...in all aspects of the lettings business. Our experience and knowledge would be difficult to match and we pride ourselves on the number of staff that have passed the ARLA (Association of Residential Letting Agents) Stage One competency test. * Advertising � not only advertising on the web Mann advertises in over 100 local publications to maintain maximum interest in our client�s properties whilst vacant and to minimise the periods when rent is not being paid. * Company Contacts � we deal on a daily basis with national and international companies who are moving staff around the globe and throughout the UK to secure the very best tenants for our clients. * Local Contacts � through our branch network we have developed excellent contacts with local employers, investors and landlords that prove invaluable when searching for the right tenant.
Mann

30 High Street Beckenham
Kent
BR3 1AY

02031518052
May 13,2017
Minithumbup
Scott Matthews
By:
May 13,2017
0 people found
this helpful
Scott was very helpful and polite, always kept us upto date with what was going on. Working in customer service myself I would definitely say I received excellent service from Scott. Every went very smoothly. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
May 13,2017
Minithumbup
Krystina Jones
Scott Matthews
By:
May 13,2017
0 people found
this helpful
Krystina and scott were the ideal agents for us. They communicated with us at every step and made our experience a very positive one. Friendly, relaible and approachable....
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Was this helpful? Yes
May 06,2017
Minithumbup
Scott Matthews
James Smith
By:
May 06,2017
0 people found
this helpful
Scott, James and all the team are very efficient, polite and helpful, very quick to respond to any concerns we had....
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May 03,2017
Minithumbup
Lisa knight
Andrew Barber-Wells
By:
May 03,2017
0 people found
this helpful
Just wanted to say a big thankyou to Lisa and Andrew After much stress through lost buyers and solicitor complications we are very happy to now be moving a less than 48hrs. You were both very approachable and committed to the tasks in unsteady waters. I would recommend you both in the future Thankyou...
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Comment on agent fees
Ok
Was this helpful? Yes
Apr 26,2017
Minithumbup
Krystina Jones
By:
Apr 26,2017
0 people found
this helpful
The whole process was smooth and Krystina was really helpful throughout the process. From viewing to moving in which was in 3 days she managed everything really quickly and was able to assist in all queries....
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Comment on agent fees
Standard - good
Was this helpful? Yes
Apr 10,2017
Minithumbup
James Smith
By:
Apr 10,2017
0 people found
this helpful
The whole process was efficient and swift. Despite of the tight turnaround between viewing and moving in (one week), all necessary checks were completed with the team (especially Krystina) going above and beyond to ensure things ran smoothly....
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Comment on agent fees
Average for letting agents.
Was this helpful? Yes
Mar 23,2017
Minithumbup
Lisa knight
By:
Mar 23,2017
0 people found
this helpful
Company slow to start due to Christmas period. But Lisa was always working hard to get prospective buyers. She was approachable, helpful, polite and worked very hard to ensure we were happy with the process. Lisa went the extra mile and we are feel she is a huge asset to the company and this needs to be recognised. Thank you Lisa....
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Comment on agent fees
Same as most other agencies in the area.
Was this helpful? Yes
Mar 22,2017
Minithumbup
James Smith
Scott Matthews
By:
Mar 22,2017
0 people found
this helpful
Scott, James, krisytina were very helpful and polite. Communication was excellent. Any problems I had was dealt with immediately. I wish them well for the furture....
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Was this helpful? Yes
Mar 13,2017
Minithumbup
Lisa knight
By:
Mar 13,2017
0 people found
this helpful
Lisa Knight is a credit and a wonderful asset to your branch in Beckenham. Around August last year Lisa contacted me after having a valuation from them. I explained the situation with my agents at the time and explained why I was staying with them. She understood my position and said that she would keep in touch. In November last year I had an offer accepted on my property, this then collapsed. Lisa spoke to me late January/early February explaining she had a client who she thought would be...
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Comment on agent fees
Acceptable.
Was this helpful? Yes
Mar 10,2017
Minithumbup
James Smith
By:
Mar 10,2017
0 people found
this helpful
James and Team were very accommodating towards all whole letting of my property! Great photos and description on the website and offers came in very quickly due to their professionalism Very happy with the whole team...
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Comment on agent fees
Great, worth every penny
Was this helpful? Yes
Mar 10,2017
Minithumbup
James Smith
James Smith
By:
Mar 10,2017
0 people found
this helpful
James was extremely helpful finding our new tennants whilst we were living abroad, he was conscientious and I felt he had our best interest in mind. He managed everything making the process easy and quick with very little involvement on our side. This is all very recent but I expect a good continuing service for the upcoming tenancy....
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Comment on agent fees
Fees are very competetive
Was this helpful? Yes
Jan 09,2017
Minithumbup
James Smith
Scott Matthews
By:
Jan 09,2017
1 people found
this helpful
Me and partner were very happy with the service we received and everyone was very helpful and professional and understanding....
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Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
1 people found
this helpful
Scott, James and Krystina very helpull and professional. Flexible to arrange viewing times, quick answering our questions, able to negotiate with the landlord following our request. Special thanks to James, who showed us the property and give some usefull advise....
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Comment on agent fees
Agent's fees on average.
Was this helpful? Yes
Nov 28,2016
Minithumbup
Scott Matthews
James Smith
By:
Nov 28,2016
0 people found
this helpful
Both and Krystina are very quick and accurate on every communications and they didn't give me any space for concerns that you normally experience during the process. I really appreciate 3 of you. Thank you so much. Krystina who is administrator is really helpful and fast as well. Thank you so much, Krystina! Keep your good work to all. Thank you....
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Comment on agent fees
average
Was this helpful? Yes
Jun 17,2016
Minithumbup
Scott Matthews
By:
Jun 17,2016
1 people found
this helpful
Scott - professional, thorough, clear, quick and sharp. He helped me to find a place to rent in Beckenham that was perfect for us. An excellent estate agent - would recommend him to anyone looking for a property....
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Comment on agent fees
Fees seemed fair.
Was this helpful? Yes
Jun 09,2016
Minithumbup
James Smith
Scott Matthews
By:
Jun 09,2016
1 people found
this helpful
Good communication and a quick turnaround in finding new tenants that resulted in no void period at all. I would recommend the team at Beckenham and will continue to use them for my letting requirements....
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Was this helpful? Yes
May 24,2016
Minithumbup
By:
May 24,2016
1 people found
this helpful
Scott, James and Catherine were all extremely polite and helpful with all aspects of the tenancy agreement processing. All elements of the agreement were carefully explained and we were also able to meet the landlords directly which was a big help....
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Comment on agent fees
Fees were average for the area, however I feel they were a little high.
Was this helpful? Yes
May 10,2016
Minithumbup
Scott Matthews
By:
May 10,2016
0 people found
this helpful
Scott Mathews, a Senior Lettings Negotiator for Mann has done a very good job. His calm, was a great help to us when our apprehensions regarding a property search was at an all-time high. His approach of the situation, his knowledge and his remarkable diligence- abilities are rare indeed and extremely needed in the Letting field. If the quality of a firm's employees is an indication of future success, then Mann has a very bright future....
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Mar 14,2016
Minithumbup
James Smith
Scott Matthews
By:
Mar 14,2016
0 people found
this helpful
I am very grateful to James, Scott and Catherine Camp for their excellent handling of our property letting. Totally professional and efficient. Took all the weight off our minds. Delighted with the service....
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Comment on agent fees
Reasonable and worth the money.
Was this helpful? Yes
Jan 20,2016
Minithumbup
By:
Jan 20,2016
0 people found
this helpful
I have been a client of the Mann team at Beckenham for about 18 months now. They are always helpful and responsive. First class all round service....
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Jan 15,2016
Minithumbup
James Smith
By:
Jan 15,2016
0 people found
this helpful
Verry nice team helpful and hard working. Thanks to James,Chloe, and Catherine All the best and keep going Cheers...
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Oct 24,2015
Minithumbup
Scott Matthews
By:
Oct 24,2015
0 people found
this helpful
The team has been helpful. Scot was polite and so was Catherine. They did the inventory with us on the move in date to make sure everything was in working order....
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Comment on agent fees
No comment
Was this helpful? Yes
Oct 21,2015
Minithumbup
Scott Matthews
James Smith
By:
Oct 21,2015
0 people found
this helpful
The agents were readily available and contactable as and when I needed to speak with them. They were all friendly and approachable. What a nice bunch!...
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Was this helpful? Yes
Aug 25,2015
Minithumbup
James Smith
Scott Matthews
By:
Aug 25,2015
0 people found
this helpful
This was our first experience of letting our property and although we were not looking at starting til August we had a few agents round to give us some quotes.We felt that overall James provided us with the best information and deal out of all the quotes we received and when we contacted him some 5 months after his initial visit he remembered everything about us which we felt gave the relationship a personal touch. We only visited the office on 2 occasions but each time all the staff were frien...
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Comment on agent fees
From all the quotes we had Mann was the most reasonable
Was this helpful? Yes
Aug 24,2015
Minithumbup
James Smith
Andrew Barber-Wells
By:
Aug 24,2015
0 people found
this helpful
James and his team offer a comprehensive and thorough service that I have not seen from any other agent in the area. Phone calls and emails are returned in a timely manner and the entire experience is hassle-free and quite perfect....
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Comment on agent fees
very fair
Was this helpful? Yes
Aug 24,2015
Minithumbup
James Smith
Scott Matthews
By:
Aug 24,2015
0 people found
this helpful
I am very happy with the level of interest, enthusiasm, and professionalism and knowledge shown by James and Scott at the different stages of preparing to let my property. I look forward to working with them in the future....
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Comment on agent fees
I am happy with the agents fees which were lower than the fees of the four other agents in the area that I have used
Was this helpful? Yes
May 07,2015
Minithumbup
James Smith
By:
May 07,2015
0 people found
this helpful
Rebecca was very helpful with finding a nice place for me and my family. And James was very polite and help me with some documents I got issues with. Thank you for your service - will definitely recommend your branch to friends....
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Was this helpful? Yes
Mar 10,2015
Minithumbup
James Smith
By:
Mar 10,2015
0 people found
this helpful
I signed up with Mann in early February 2015 for full management of a one bedroom rental flat I own in Beckenham. James Smith and his colleagues (including Rebecca Courtman and Scott Matthews) did a great job getting it rented out for me. James gave me very competitive terms, and was so efficient with his marketing that he'd found me tenants within 24 hours of the property first being advertised. He's also very knowledgeable about lettings and the local area, and gave me useful, practical advic...
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Was this helpful? Yes
Feb 01,2015
Minithumbup
James Smith
By:
Feb 01,2015
0 people found
this helpful
After visiting a number of agents, we were impressed by just how much James was willing to go the extra mile. The personal attention we've since had around renewal time has been excellent and what was almost a complete mess by the central renewals team was completely saved by James taking over control for us and making everything work. He has ben a star....
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Was this helpful? Yes
Jan 29,2015
Minithumbup
Scott Matthews
By:
Jan 29,2015
0 people found
this helpful
This was our first time renting in London and we started the process from New Zealand! Everyone was very helpful and patient as I traveled back and forward from Northern Ireland to view properties. Poor Scott was just starting out but bless him, he did his best to answer all our questions! James was amazing at the final contract signing, he knew all the answers, gave us all the guidance we needed and ultimately made us very happy with our decision! We will definitely use Mann again in the fut...
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Was this helpful? Yes
Areas covered
  • BR3
  • Beckenham, Shortlands, Hayes, West Wickham,
  • BR2
  • Keston, Anerley, Penge
  • BR4
  • South Norwood, Shirley
  • SE20
  • SE25
  • CR0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £322,500
  • Max: £365,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 0 20 0 3 0 0 0 0 1
James Smith James Smith
Lettings Branch Manager
24 reviews

About James I have worked for MANN Residential Lettings for the last 5 years and been the lettings branch manager in the Beckenham branch for the last 2 and half years... As a Lettings Manager I have seen how the View full profile
Scott Matthews Scott Matthews
Lettings Negotiator
18 reviews

About Scott Working in Beckenham for almost 3 years has given me an excellent knowledge of the lettings market and local area. As a senior lettings negotiation I have assisted many landlords find their ideal tena View full profile
Andrew Barber-Wells Andrew Barber-Wells
Branch Sales Manager
4 reviews

About Andrew I have worked in this industry now for over 11 years and thoroughly enjoy my job. Having starting in the lettings business and working up to manager, I decided upon a change in direction and moved int View full profile
Lisa  knight  - no image available Lisa knight
senior property consultant
3 reviews

About Lisa No description set View full profile
Krystina Jones - upload your photo Krystina Jones
2 reviews

About Krystina No description set View full profile

Job vacancies

Please see a list of jobs available

Fees









The Initial Money consists of:

- First month’s rent in advance

- Security Deposit - one and a half month’s rent

- Administration Fee £50 per tenant

- Referencing Fee £75 per tenant

- Check-in fee - minimum of £72.00

- Tenancy Agreement £300 (if supplied by us)

- If there are any guarantors to the tenancy:

- Guarantor Referencing Fee £100 per guarantor

- Agreement of Guarantee £75

- And if the tenant is a company:

- Company Referencing Fee £175

- £125 for any extension agreements<

Other Charges:

- Change of Sharer £300

- Extension Agreements £125

- Outgoing reference fee £24

Optional extras if agreed:

- Express Move-In within 3 days £100

- Express Move-In within 5 days £50

- Saturday Move-In £60

- Change of Sharer £300

- Pet licence fee £75
Last updated at 12:34 PM 02/06/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:34 PM 02/06/2015 by allAgents

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