• Alex Jennings MNAEA
    Alex Jennings MNAEA
  • Lia Trezise
    Lia Trezise
  • Sophie Keates
    Sophie Keates
  • Carole Southern
    Carole Southern
  • Julie Hayman
    Julie Hayman
  • Sophie Morris
    Sophie Morris
  • Zoe Duke
    Zoe Duke
  • Kirsty Terrell
    Kirsty Terrell
  • Hannah Williams
    Hannah Williams
  • Helen Moore MNAEA
    Helen Moore MNAEA
Maitlands is an independent estate agents, marketing property in South East Cornwall, Plymouth and Dartmoor and the South Hams. At Maitlands we pride ourselves on the quality of our service and going above and beyond the call of duty for each and every client. With dedicated sales teams, we can cater for all aspects of buying and selling. Our teams can help you with the whole moving process, from arranging a mortgage, talking about the Help to Buy Scheme through to conveyancing and removals. Our Read full description... tried-and-tested approach sees our clients return to us time and time again. To find out more about our property services, contact us today to experience the difference.
Maitlands

136 Fore Street Saltash
Cornwall
PL12 6JR

01752 845396

Oct 14,2016
Minithumbup
By:
Oct 14,2016
Featured Review
1 people found
this helpful
Maitlands as a company are very professional at all times and we would recommend them to anyone with no concerns. Lia and Sophie have both made the sale of our flat seem so easy and we are so grateful. They listen to you and what you would like, they give advice but most importantly they are at the end of the phone to support us. Thank you xx...
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Comment on agent fees
as explained but loved that they do not hold you to a timed contract.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
Featured Review
0 people found
this helpful
I decided on Saturday to put the house on the market and made an appointment for Lia to visit on Monday. Monday pm a viewing was arranged for Tuesday morning. Offer received and accepted by Tuesday afternoon. Lia and her colleagues kept me informed and solicitors kept on their toes throughout and the whole process went smoothly. I certainly felt looked after, there were regular updates on progress and was confident they would get the job done. Well done all at Maitlands Saltash....
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Comment on agent fees
Market level with discount because I had in fact bought the property originally from this agent but actually not a former paying client .
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Sep 27,2016
Minithumbup
By:
Sep 27,2016
Featured Review
0 people found
this helpful
I cannot thank the staff enough, from the start of my purchase I was informed weekly of how my purchase was progressing. When I wanted to view the property there was never an issue.if it wasn't for the staff my final week would have been disasterious. They were efficient , courteous and kind and professional in all that they did. Thankyou Sophie Carol , Lia. , thanks for listening ....
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Comment on agent fees
I had no agents fees to,pay as I was buying
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Sep 26,2016
Minithumbup
By:
Sep 26,2016
Featured Review
0 people found
this helpful
I can't recommend Maitlands Saltash enough. My sale was not straightforward but they did everything they could to achieve the right result and kept me informed every step of the way. They provide a very professional and efficient service without being stuffy....
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Comment on agent fees
Within the market range
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Sep 22,2016
Minithumbup
By:
Sep 22,2016
Featured Review
0 people found
this helpful
For the sale of our property Lia was proactive in setting up viewings and very helpful in identifying and advising on choosing the best offer from potential buyers. Lia gave sound advice during the price negotiations, particularly useful for price adjustment post- Home Buyers Survey. Zoe, from the Moving Managers Team, was focused and efficient and chivvied and chased the Conveyancers to get the legal formalities completed. Fortunately, there was not a chain and it was a cash buyer, but Zoe &am...
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Comment on agent fees
Agent's fees were reasonable.
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Jul 17,2016
Minithumbup
By:
Jul 17,2016
0 people found
this helpful
We were shown around the property by Sophie Keates and Alex Jennings. Both were very professional and did an excellent job at selling the property. No hard sell! Further questions were answered swiftly by Sophie and Lia Trezise. Buying our house was a protracted process (stressful at times) but this was made considerably easier by the Moving Managers, Zoe Duke and Jan Wain, at the Ivybridge office, who also did an excellent job, with a very professional and friendly attitude. I would definitely ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
Sophie contacted us initially to inform us of a few properties that may interest us in the locality. She was knowledgeable informative very professional with a friendly cheerful personality. We ended up purchasing the 3rd property she showed us and were pleased with the way questions were answered by Sophie and all the staff at Maitlands through to completion....
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Jul 01,2016
Minithumbup
By:
Jul 01,2016
0 people found
this helpful
There were several members of staff we would like to include ie lia, claire, alex and jan Sophie and Carol. All were fantastic. They did everything we asked and more to get the house sold and feedback was regular and constructive. wouldnt use another agent after this experience. They were excellent...
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Comment on agent fees
Think fees are expensive in general for estate agents and they certainly worked hard to earn their fee
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Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
We have recently purchased a property in the area and were delighted with the service provided by Lia Tresize from Maitlands. She was very efficient in all her dealings with us and responded quickly to any queries we had. She dealt with negotiations professionally and was always happy to help with any issues that were raised. We would recommend her and Maitlands to assist anyone looking to buy a property in the area....
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Comment on agent fees
Not Applicable
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Jun 08,2016
Minithumbup
By:
Jun 08,2016
0 people found
this helpful
Sold a previous property through mainlands 14 years ago and they were brilliant then. Just sold a family property again through mainlands and the service was first class from start to finish. Even when I got frustrated after the first buyer pulled out they were brilliant and said to stick with it as the property will eventually sell. True to there word it did....
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Comment on agent fees
Good value as they attended all the viewings etc
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Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
I can't begin to tell you how helpful were the full team at Saltash. It's hard to pick out anyone, but Lea Trezise and Alex Jennings seemed to have more direct contact with me. Through no fault of Maitlands, Our house took a long time to sell. However we were hugely helped by the advice, suggestions and work put in by this committed and sensitive team. I would have not problem in recommending them as professional and competent Agents and commend them to you....
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Comment on agent fees
Fees are fees. They were less than many. But they worked hard for them.
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May 21,2016
Minithumbup
By:
May 21,2016
0 people found
this helpful
Thank you Maitlands as all ways fantastic service. Big thank you to Claire, Alex, Leah Sophie and Carole not only did you sell my property on 1st viewing but made everything that bit easier. I Highly recommend Maitlands Saltash wouldn't hesitate to use them again ! Great Job Β°Γ…ΒΈΓ‹Ε“Γ’β€šΒ¬...
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Comment on agent fees
The fees are fair and reflect the superb service
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May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
I can highly recommend Maitlands to anyone wishing to buy or sell there property, my sale and purchase were smooth and very fast, the staff were friendly and very professional. I would like to thank all the team for a job well done, Alex in sales was very Knowledgeable of the local market and a pleasure to work with, Carole helped to finalise the sale with great affect and the ladies in the Saltash branch were amazing, Lia, Sophie and Carole always made me feel relaxed and very welcome....
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Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Without Clare's dogged determination, our sale would never have happened. I can't thank her enough, I have moved house 15 times now, and Clare was by far the best agent I have had the pleasure to work with. The rest of the team were also a delight to work with, genuinely helpful, always prompt and with smiles and a positive outlook-thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
During the purchase of my property Maitlands kept me up to date with what was happening in my chain, and were always more than happy to help with any queries I had during the transactions. I would recommend using them, and I would use them again when needed....
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Mar 03,2016
Minithumbup
By:
Mar 03,2016
0 people found
this helpful
Maitlands in Saltash were efficient, friendly and prepared to go the extra mile. They always produced feedback on viewings, being prepared to discuss further if required. They showed patience and were happy to discuss and advise. During the period of sale and purchase, I was kept informed of the progress and I felt my custom was important to them....
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Comment on agent fees
Average
Was this helpful? Yes
Mar 03,2016
Minithumbup
By:
Mar 03,2016
0 people found
this helpful
Wehave just sold a house through Maitlands. Their friendly, efficient and professional staff made the experience as stress free as possible. All our queries were dealt with promptly and we were kept informed of the progress of the sale at all times. We couldn't have asked for better service....
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Comment on agent fees
Average
Was this helpful? Yes
Feb 25,2016
Minithumbup
By:
Feb 25,2016
0 people found
this helpful
Alex and Claire always kept us up to date. Easy to talk to about any queries. We were really impressed....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2015
Minithumbup
By:
Sep 12,2015
0 people found
this helpful
The agents were extremely helpful whilst i was looking for a property for my parents. During the buying process, my parents received constant updates from the team at Maitlands Saltash, not only about the house they were buying but also about the sale of their own house back in Hertfordshire. They were so helpful and patient and it was very much appreciated by myself and my parents. Many thanks...
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Jul 29,2015
Minithumbup
By:
Jul 29,2015
0 people found
this helpful
Maitlands. They came, they sold and helped us all the way! From the beginning Alex impressed us, he valued the property appropriately and listened to our needs in our search for a new property (although we ended up buying from another agent). He was always upbeat and positive even when we weren't and he saw the whole process through with us. There were issues along the way especially with the solar panels on our property and our buyers mortgage company. They swiftly stepped up and helped our buy...
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Comment on agent fees
Fair price
Was this helpful? Yes
By: Jan Wain
Aug 11, 2015
View all comments (1)
Thank you very much for your positive comments. I agree we all learned a lot about solar panels! Both Barry and Alex are on leave at present but I know they will be pleased that you have taken the time to leave this message. From us all here we hope you are now settled in your new home.....
Jul 22,2015
Minithumbup
By:
Jul 22,2015
0 people found
this helpful
We have recently bought two Buy to Let properties from Maitlands and they have quickly found tenants for both of them. All the staff we have dealt with have been exceptionally pleasant and professional and we would have no hesitation in recommending them....
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By: Jan Wain
Aug 12, 2015
View all comments (1)
From both the sales and lettings side many thanks for taking the time to leave your review. Much appreciated by us at Maitlands.....
Jul 03,2015
Minithumbup
By:
Jul 03,2015
0 people found
this helpful
The team at Maitlands where very helpful and would recommend them to friends. Thank you all for all your hard work and finding us are new home....
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By: Jan Wain
Aug 12, 2015
View all comments (1)
Thank you for taking time to post your review, much appreciated by the staff in Saltash.....
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Many thanks for excellent service throughout the process from searching properties, viewing, referencing etc right up to those little bits of snagging that come with moving home. I would most certainly recommend Maitlands for anyone looking for a rental property....
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Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
We were so impressed with Maitlands - Clare came around to value our house and take photos on the Monday evening and our house sold Tuesday afternoon; less than 24 hours! We both sold and bought through Maitlands and they made the process very easy, they keep you updated with all aspects of the process and chased solicitors to ensure the whole process was moving along. All members of staff are friendly and very helpful and were always happy to answer any questions we had. We would definitely ...
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May 28,2015
Minithumbup
By:
May 28,2015
0 people found
this helpful
From day 1 at Maitlands we were invited into a professional modern office with always half and helpful staff. This meant that we stuck with Maitlands to rent our property after purchase. Robyn & Sophie del with most of our questions, but Gemma in the management office has also been helpful throughout. Thanks for everything so far!...
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May 27,2015
Minithumbup
By:
May 27,2015
0 people found
this helpful
Maitlands arranged an open house event and managed to get 12+ prospective buyers through the door resulting in a sale price that I really didn't expect. They arranged the Solicitor for me and gave me the relevant paperwork to fill in for the Solicitor so that they could start work immediately on the sale. The sale went very smoothly and I didn't need to do any chasing as the Maitlands staff kept me informed at all times. The branch also assisted me in getting a rental property prior to comple...
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Comment on agent fees
Although the % charged by Maitlands is higher than other local agents, they do know what they are doing and keep everything moving along at a steady pace.
Was this helpful? Yes
May 20,2015
Minithumbup
By:
May 20,2015
0 people found
this helpful
I can not speak highly enough of Sharlotte and the team at Maitlands, firstly it's nice to have the name of the person who is seeing the process through and also someone who's opinion you trust. Our last Tenants gave notice and within the week they had successfully managed to find the ideal tenants for our property, also as we are out of the country at the moment they did everything for us, We felt happy in the knowledge that they would do everything correctly and efficiently, we have used Maitl...
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Comment on agent fees
Nothing to report, everything Maitlands advised we followed
Was this helpful? Yes
May 18,2015
Minithumbup
By:
May 18,2015
0 people found
this helpful
Exellent and regular communication and updates during buying process enabled us to feel at ease at all times. Very efficient and pro active when dealing with solicitors and other parties involved....
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May 15,2015
Minithumbup
By:
May 15,2015
0 people found
this helpful
Most helpful and staff reacted promptly to requests. Our experience related to a tenant find service which was very effective. In particular we find that the review of referencing information prior to any money being taken from prospective tenants, is a much fairer system and saves time and money for all parties....
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May 15,2015
Minithumbup
By:
May 15,2015
0 people found
this helpful
We found Maitland's and their staff to be extremely professional, efficient, reliable, helpful and friendly. When we first approached them about selling our property they visited us within the next day and spent time talking things through with us. They helped us through the process to sell the property taking the strain off us and then marketed it effectively, showing potential buyers around. They liaised with us throughout the sale keeping us in the loop and they were especially helpful i...
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May 14,2015
Minithumbup
By:
May 14,2015
0 people found
this helpful
Thanks Maitlands for finding a buyer for my property...very professional and friendly service and would be happy to use again in the future....
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Apr 26,2015
Minithumbup
By:
Apr 26,2015
0 people found
this helpful
I have rented my entire adult life and like many, I am suspicious of letting agents (their hidden fees, not helping with issues with the property etc.). However, Maitlands were absolutely fantastic in every way. All the staff I dealt with at the Saltash branch were very efficient, professional and friendly. I was given everything I needed immediately on asking, I never had to chase for anything (very rare). The fees were very reasonable/competitive and the independent referencing company they us...
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Comment on agent fees
Some local estate agents were charging in excess of β€š£600 for referencing fees (more than a month's rent!) and this didn't include the added extras they were claiming I needed (such as a Guarantor form). Maitlands fees were very reasonable, no hidden fees and they didn't add on extras for me to pay for that weren't needed.
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Apr 17,2015
Minithumbup
By:
Apr 17,2015
0 people found
this helpful
Excellent service levels for letting. Maitlands have consistently generated successful outcomes from marketing our property for tenancy. They are very professional and helpful and all minor problems are dealt with competently and promptly. Inspections are rigorous and accurate, highlighting any issues or dropping in decorative standards that need attention. Overall, highly recommended, best letting agent that I have used....
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
The team at Maitlands, Saltash are really a super bunch of staff. They are courteous, responsive and very cheerful when sometimes it is very difficult selling a property with the multiple layers they have to wade through. They keep you informed and communicate really well. I like that a lot because I knew 'they were on it' without me having to chase. I wouldn't hesitate to use this team again as they do what it says on the tin! A professional, capable and very competent team. Well done to ...
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Mar 04,2015
Minithumbup
By:
Mar 04,2015
0 people found
this helpful
Staff were great. Great professionalism. We got the property which is great also. If I am honest I feel that the need for a guarantor was unnecessary which incurred more fees before property was secured. Overall great service but expensive in my opinion. Would recommend to others...
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By: Jan Wain
Mar 10, 2015
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Thank you Chris for your positive comments and although there was additional expense in securing your home I am pleased you still took the time to write the review.. Rest assured we would not have put you to the expense of a guarantor had it not been necessary. Thank you again.....
Areas covered
  • PL12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£98,000
  • Max: Β£552,500

Letting
  • Min: Β£0
  • Max: Β£0

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 8 0 67 0 50 0 13 1
Alex Jennings MNAEA Alex Jennings MNAEA
Sales Manager
11 reviews

About Alex No description set View full profile
Lia Trezise Lia Trezise
Property Consultant
22 reviews

About Lia No description set View full profile
Sophie Keates Sophie Keates
Property Consultant
3 reviews

About Sophie No description set View full profile
Carole Southern Carole Southern
Property Consultant
1 reviews

About Carole No description set View full profile
Julie Hayman Julie Hayman
Moving Manager
1 reviews

About Julie No description set View full profile
Sophie Morris Sophie Morris
Moving Manager
5 reviews

About Sophie No description set View full profile
Zoe Duke Zoe Duke
Moving Manager/Finance Director
5 reviews

About Zoe No description set View full profile
Kirsty Terrell Kirsty Terrell
Administration Manager
1 reviews

About Kirsty No description set View full profile
Hannah Williams Hannah Williams
Sales Administrator
0 reviews

About Hannah No description set View full profile
Helen Moore MNAEA Helen Moore MNAEA
Operations Director
1 reviews

About Helen No description set View full profile

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Last updated at 1:24 PM 14/10/2016 by allAgents

Complaints Procedure

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Last updated at 1:24 PM 14/10/2016 by allAgents

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