• Paul Stone MNAEA
    Paul Stone MNAEA
  • Helen Moore MNAEA
    Helen Moore MNAEA
  • Charlie Green MNAEA
    Charlie Green MNAEA
  • Jack Emmett MNAEA
    Jack Emmett MNAEA
  • Zoe Duke
    Zoe Duke
  • Sophie Morris
    Sophie Morris
  • Julie Hayman
    Julie Hayman
  • Hannah Williams
    Hannah Williams
  • Kirsty Terrell
    Kirsty Terrell
  • Lewis Wade
    Lewis Wade
Maitlands is an independent estate agents, marketing property in South East Cornwall, Plymouth and Dartmoor and the South Hams. At Maitlands we pride ourselves on the quality of our service and going above and beyond the call of duty for each and every client. With dedicated sales teams, we can cater for all aspects of buying and selling. Our teams can help you with the whole moving process, from arranging a mortgage, talking about the Help to Buy Scheme through to conveyancing and removals. Our Read full description... tried-and-tested approach sees our clients return to us time and time again. To find out more about our property services, contact us today to experience the difference.
Maitlands

Studio 5/11, 5 Millbay Road Plymouth
Devon
PL1 3LF

01752 661000
Jun 21,2017
Minithumbup
By:
Jun 21,2017
0 people found
this helpful
Excellent service throughout the buying process. All staff encountered were efficient and extremely polite. Would highly recommend Maitlands. Thank you....
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May 30,2017
Minithumbup
Jack Emmett MNAEA
By:
May 30,2017
0 people found
this helpful
Although having to manage the sale of my mother's house from abroad Jack Emmett and the Maitlands' team were very professional, available and rapidly provided me with information on developments. The house sold, for the asking price, in a very short time. Competent and professional, I have no hesitation in recommending their services....
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Comment on agent fees
Excellent value for money.
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Apr 27,2017
Minithumbup
Julie Hayman
Zoe Duke
By:
Apr 27,2017
0 people found
this helpful
What appeared to be a simple sell and buy chain, turned out to be more difficult than expected. Julie and Zoe dealt with us with the upmost proffesionalism even with the difficult circumstances presented within the chain. Thanks to the extra hard work and time put in by these two, we have finally got our completion date!! Thank you!...
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Comment on agent fees
Agents fees are set so no surprises.
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Apr 25,2017
Minithumbup
Charlie Green MNAEA
Julie Hayman
By:
Apr 25,2017
0 people found
this helpful
Having endured what has been a very stressful time of my life, the Team at Maitlands have been absolutely amazing. I'm convinced that the Sale would not have been completed if it wasn't for their dedication and professionalism. I am so glad they were there to help! From the Sales team a special mention to Charlie Green who was a massive help and on the Moving Managers team, Julie Hayman has been an absolute star, can't praise her high enough. Would recommend them to anyone!...
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Comment on agent fees
Fair - Ultimately with the work carried out, certainly justified.
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
The service I received from the team and especially Robyn had been fantastic. Robyn went out of her way to reassure and support the sale of my property often after hours of work. Her patience and positive attitude kept me sane in a stressful process I would not hesitate to recommend Robyn and Maitlands to anyone moving house. Many thanks....
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Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
As a foreigner, though I know nothing about the selling procedures of my property, I walked in the Maitlands Plymouth branch, I felt very comfortable to understand the procedures of selling, because of the professional staff. Especially Miss Robyn Ball, her experience and professionalism in this field is very high standard, she looks after my case with much care because of my language barrier. From the first beginning to the completion of sale, her work is brilliant. Thank you Robyn !...
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Comment on agent fees
For the Agent's Fees, I would say it is fair enough.
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Robyn pulled out all the stops to get people interested in a very difficult property and to keep them interested throughout the convoluted process of selling a shared ownership property. Well done and thank you....
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Comment on agent fees
FINE
Was this helpful? Yes
Nov 21,2016
Minithumbup
Jack Emmett MNAEA
By:
Nov 21,2016
0 people found
this helpful
Jack was very likeable and professional and of 4 quotes he was the only person who was not too 'full on'! This personality set him up well to be able to handle the sale well. Subsequently, the remainder of the sales process was a bit more average, in terms of being unclear about what was going on. In particular I would recommend not opting for the 'recommended conveyancer', which is simply a way of the estate agents generating a finder fee from the conveyancer but in my case the recommended co...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Charlie Green
Nov 21, 2016
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Thank you for your feedback; it's great to hear that you found Jack to be both likeable and professional รขโ‚ฌโ€œ he is a much valued member of our team! I'm sorry to hear that you felt the remainder of your sale process fell below our usual high standard of service. We are grateful for all comments, both good and bad - including those related to our recommended conveyancers. I would welcome the opportunity to discuss your comments further; please feel free to contact me on 01752 661000 or ...
Nov 16,2016
Minithumbup
By:
Nov 16,2016
1 people found
this helpful
Robyn has been fantastic. She has been informative, professional and enthusiastic. I can't say thank you enough for the time and energy she has put into helping me through the buying process!...
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By: Charlie Green
Nov 16, 2016
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Thank you for your comments Gemma; Robyn is delighted that she was able to help you on your journey! We wish you all the very best in your new home. ...
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Thanks for all your help Robyn. Any questions I had during the purchase Robyn answered immediately and was very approachable. Thanks to Maitlands for helping to make the purchase as smooth as possible....
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By: Charlie Green
Nov 16, 2016
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Thank you for your review Vicky. We hope you are a very happy in your first home! ...
Sep 08,2016
Minithumbup
Jack Emmett MNAEA
Charlie Green MNAEA
By:
Sep 08,2016
0 people found
this helpful
Jack was enthusiastic and organised. The office answered their phones promptly and, if he wasn't in, he would call us back quickly. He took some great photos of our flat and had several offers in for our flat within 10 days of us going onto the market....
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Comment on agent fees
The flat was sold for a flat fee of ฦ’รขโ‚ฌลกโ€š£2000 which worked out much cheaper than the 5 other quotes we had who were on a percentage basis.
Was this helpful? Yes
Aug 30,2016
Minithumbup
Charlie Green MNAEA
By:
Aug 30,2016
0 people found
this helpful
From start to finish this has been a very smooth process. Charlie was extremely helpful, friendly and approachable throughout the open house. She answered all the questions we had and gave all the advice she could. Charlie, Robyn and Paul all dealt with our questions throughout the offer process. Being first time buyers we certainly had a lot of questions and a serious lack of knowledge of the whole buying process. We were comforted with the knowledge they shared with us. The team have all be...
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Comment on agent fees
We were buying so can't comment on the fees.
Was this helpful? Yes
Aug 25,2016
Minithumbup
Charlie Green MNAEA
By:
Aug 25,2016
0 people found
this helpful
The prospect of selling a house is extremely daunting. We were adamant we wanted to minimise the stress as much as possible and with this in mind we chose to use Maitlands to sell our property. From the moment Charlie visited our house she made us feel at ease and relaxed about the entire prospect. Our house sale was overseen by both Charlie and Robyn and I couldn't thank them enough. They were both so helpful and friendly throughout the whole process and made me feel like I could contact them a...
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Comment on agent fees
I would say their prices are slightly above average but they're worth every penny.
Was this helpful? Yes
Aug 12,2016
Minithumbup
Charlie Green MNAEA
By:
Aug 12,2016
0 people found
this helpful
After much deliberation we made the decision to sell our rental property in Roborough . We had a good chat with Charlie Green, whom we had actually purchased the property through several years before. We had fantastic advice, she knew the market through and through and took her advise on all aspects including pricing policy. The house was sold to the first viewers and all was completed in under 2 months. So all I can say if you want to sell your house Get Charlie Green on the scene! The moving ...
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Comment on agent fees
Fees are fees!
Was this helpful? Yes
Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
Great service from Maitlands from start to finish. Excellent support and follow up. All the team couldn't have done more to help. Would certainly use them again...
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Comment on agent fees
Not applicable as we were only buying.
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
I experienced a very helpful team at Maitlands from viewing to completion. Everyone was very polite and willing to help with any query, being quick to assist in any way they could. This was me and my partners first experience buying a house and Maitlands were certainly the most useful organisation that I dealt with throughout the process. I would definitely use them again both when it comes to selling my current house and finding a new home. I highly recommend this estate agency....
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Jul 07,2016
Minithumbup
Jack Emmett MNAEA
Charlie Green MNAEA
By:
Jul 07,2016
0 people found
this helpful
Wow, what a great bunch of people! I have recently sold and purchased a house from Maitlands Plymouth and Maitlands Plympton. The whole process has been involving a long chain and can be a bit frustrating at times. Maitlands have been very good with us by keeping contact and answering any of my queries. They sold my house within a day of it going on the market, they helped me negotiate a good price and they also ensured that I won an offer on my new house. I have specifically been impressed wit...
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Comment on agent fees
My agent fee involved a family discount 1%. Considering the house sold within a day it probably did seem a very good deal for maitlands. either way it was the going rate and was certainly money well spent!
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May 17,2016
Minithumbup
Sophie Morris
Zoe Duke
By:
May 17,2016
0 people found
this helpful
The efficiency and persistence of the maitlands team ensured that I moved smoothly - with minimal problems - towards my completion date. It was refreshing to deal with people that are both serious about their job and yet maintain such a high level of empathy for their client(s). Overall I have been more than impressed with their work in aiding my purchase and I would most definitely recommend them to any persons considering a move around the property ladder!...
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Comment on agent fees
Very suited to their high level of service.
Was this helpful? Yes
Feb 29,2016
Minithumbup
Charlie Green MNAEA
By:
Feb 29,2016
0 people found
this helpful
Charlie was exceptional throughout my experience with Maitlands. She was astute and understanding. Communication was always very positive and friendly and all correspondence or queries were addressed very promptly. Charlie provided a very professional service and is a credit to Maitlands. I would highly recommend....
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Comment on agent fees
The agents fees were competitive against market rates.
Was this helpful? Yes
Feb 03,2016
Minithumbup
Charlie Green MNAEA
By:
Feb 03,2016
0 people found
this helpful
Couldn't recommend Maitlands more! Had brilliant service off some really lovely people that actually listened to what I wanted and helped me through my whole house buying journey! All in all, great team! Couldn't have asked for more....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 25,2015
Minithumbup
Charlie Green MNAEA
By:
Sep 25,2015
0 people found
this helpful
Though not acting as my agent as I was the (remote) purchaser of a property through their agency, they and specifically Charlie Green actively assisted in resolving issues, clarifying misunderstandings and visited the property during the sale process to provide additional information to me when I could not visit. Without Charlie's active input I would most likely not have completed on the property....
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Sep 03,2015
Minithumbup
Paul Stone MNAEA
By:
Sep 03,2015
0 people found
this helpful
I would like to thank Paul and the Maitlands team for all their hardwork and support they gave me while buying my first property. I cannot fault the care and attention I was given during and after the sale. The whole team and Paul in particular was very efficient and always quick to respond to phone calls or emails. Highly recommended and Paul Stone is a real credit to his team!...
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Aug 02,2015
Minithumbup
By:
Aug 02,2015
0 people found
this helpful
Both Gemma and Sharlotte kept me up to date with all viewings and feedback on my property they informed me at every stage. The helped me with the whole process as I have not let a property before in this way. They assisted me to complete necessary forms and guided me with such things as: where to place the deposit etc. I have been very pleased with the service that was offered to me....
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Comment on agent fees
The fees are in line with other agents and I received an excellent service therefore I am happy with the fees.
Was this helpful? Yes
Jul 29,2015
Minithumbup
By:
Jul 29,2015
1 people found
this helpful
2 Years ago I bought our apartment from Maitlands and the service was excellent. I received a lovely welcome gift on moving in from Charlie. Because of this positive experience I was pleased to look at a flat to rent advertised by Maitlands for a family member. The whole experience was positive and professional and as maitlands are the managing agent for the flat I feel quite sure things will continue to run smoothly in the future....
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Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
Everything from the girls above was awesome. Very polite, courteous, and helpful with all my needs for my new tenancy. I felt extremely comfortable in dealing with sharlotte over the phone or email, and Gemma was outstanding at the first viewing. Gave me lots of information and was extremely helpful. My only criticism is of the hand over. The items I recieved were not working and on a Friday at 5.30 apparently wasn't my problem. I had a brief call with Helen and she was rather rude. I did explai...
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Comment on agent fees
Brilliant price for a professional service
Was this helpful? Yes
By: Helen
Jul 27, 2015
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Dear Rob. Thank you for your comments about Sharlotte and Gemma. We appreciate your feedback. We believe your issues has now been resolved by Helen and the team. We hope you enjoy your new home. ...
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
Very helpful, good response to emails. Was a great help when had a problem with getting keys for a sofa delivery. Overall cant complain!...
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By: Helen
Jul 27, 2015
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Thank you Kelly for your comments. It is pleasing to read about your experience. ...
Jun 02,2015
Minithumbup
By:
Jun 02,2015
0 people found
this helpful
The Maitlands team were excellent, super swift, and we've got the keys. All inside 2 weeks. very happy. Sharlotte, Gemma and Debbie were very helpful, everything was clear and nothing was too much trouble. Perfect service, many thanks....
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Comment on agent fees
Perfect. Wouldn't change a thing.
Was this helpful? Yes
By: Helen
Jul 27, 2015
View all comments (1)
Thank you for your comment Sam, we are pleased to read that your experience was 'perfect' as you describe. We hope you enjoy your new home. ...
May 28,2015
Minithumbup
By:
May 28,2015
0 people found
this helpful
I work away a lot so a lot of this was arranged over the phone and email, which was very useful. Particularly the docusign for the tenancy agreement. Good communication throughout and helpful service from Sharlotte. Have used Maitlands for a couple of letting arrangements now and generally very pleased, would use them again....
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Comment on agent fees
The valuation of the rental price was fair.
Was this helpful? Yes
By: Helen
Jul 27, 2015
View all comments (1)
Thank you for your comments Kelly. We hope we can continue to offer you a good level of service and hopefully try and improve further in the future. ...
May 20,2015
Minithumbup
Karen Mayhew MNAEA
By:
May 20,2015
0 people found
this helpful
Excellent service from the first point of contact at the Plympton branch (Karen Mayhew), who then transferred us over to the City branch where we have been dealing mostly with Sharlotte. This is our first experience of dealing with an agent to rent our property and it has been a very positive one....
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May 19,2015
Minithumbup
By:
May 19,2015
0 people found
this helpful
From the first contact with Maitlands, they have been really helpful and understanding. They go above and beyond to ensure that you are happy with everything and outline everything through all the various processing of renting . Even once you are in your new home they still continue to be as helpful and make sure everything is okay with you...
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Areas covered
  • PL1
  • PL2
  • PL3
  • PL4
  • PL5
  • PL6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ71,000
  • Max: ยฃ15,000,000

Letting
  • Min: ยฃ0
  • Max: ยฃ170,000

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 30 1 14 2 18 0 7 0
Paul Stone MNAEA Paul Stone MNAEA
Sales Director
22 reviews

About Paul No description set View full profile
Helen Moore MNAEA Helen Moore MNAEA
Operations Director
1 reviews

About Helen No description set View full profile
Charlie Green MNAEA Charlie Green MNAEA
Sales Manager
25 reviews

About Charlie No description set View full profile
Jack Emmett MNAEA Jack Emmett MNAEA
Assistant Manager
7 reviews

About Jack No description set View full profile
Zoe Duke Zoe Duke
Moving Manager/Finance Director
9 reviews

About Zoe No description set View full profile
Sophie Morris Sophie Morris
Moving Manager
8 reviews

About Sophie No description set View full profile
Julie Hayman Julie Hayman
Moving Manager
5 reviews

About Julie No description set View full profile
Hannah Williams Hannah Williams
Sales Administrator
0 reviews

About Hannah No description set View full profile
Kirsty Terrell Kirsty Terrell
Administration Manager
1 reviews

About Kirsty No description set View full profile
Lewis Wade Lewis Wade
Trainee Property Consultant
0 reviews

About Lewis No description set View full profile

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Fees

No fees set.
Last updated at 9:34 AM 11/04/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:34 AM 11/04/2017 by allAgents

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