• Paul Stone MNAEA
    Paul Stone MNAEA
  • Charlie Green MNAEA
    Charlie Green MNAEA
  • Jack Emmett MNAEA
    Jack Emmett MNAEA
  • Robyn Ball MNAEA
    Robyn Ball MNAEA
  • Julie Hayman
    Julie Hayman
  • Sophie Morris
    Sophie Morris
  • Zoe Duke
    Zoe Duke
  • Kirsty Terrell
    Kirsty Terrell
  • Hannah Williams
    Hannah Williams
  • Helen Moore MNAEA
    Helen Moore MNAEA
Maitlands is an independent estate agents, marketing property in South East Cornwall, Plymouth and Dartmoor and the South Hams. At Maitlands we pride ourselves on the quality of our service and going above and beyond the call of duty for each and every client. With dedicated sales teams, we can cater for all aspects of buying and selling. Our teams can help you with the whole moving process, from arranging a mortgage, talking about the Help to Buy Scheme through to conveyancing and removals. Our Read full description... tried-and-tested approach sees our clients return to us time and time again. To find out more about our property services, contact us today to experience the difference.
Maitlands

Studio 5/11, 5 Millbay Road Plymouth
Devon
PL1 3LF

01752 661000

Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
Jack was very likeable and professional and of 4 quotes he was the only person who was not too 'full on'! This personality set him up well to be able to handle the sale well. Subsequently, the remainder of the sales process was a bit more average, in terms of being unclear about what was going on. In particular I would recommend not opting for the 'recommended conveyancer', which is simply a way of the estate agents generating a finder fee from the conveyancer but in my case the recommended co...
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Comment on agent fees
Reasonable
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By: Charlie Green
Nov 21, 2016
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Thank you for your feedback; it's great to hear that you found Jack to be both likeable and professional รขโ‚ฌโ€œ he is a much valued member of our team! I'm sorry to hear that you felt the remainder of your sale process fell below our usual high standard of service. We are grateful for all comments, both good and bad - including those related to our recommended conveyancers. I would welcome the opportunity to discuss your comments further; please feel free to contact me on 01752 661000 or ....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
Featured Review
1 people found
this helpful
Robyn has been fantastic. She has been informative, professional and enthusiastic. I can't say thank you enough for the time and energy she has put into helping me through the buying process!...
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By: Charlie Green
Nov 16, 2016
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Thank you for your comments Gemma; Robyn is delighted that she was able to help you on your journey! We wish you all the very best in your new home.....
Nov 10,2016
Minithumbup
By:
Nov 10,2016
Featured Review
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Thanks for all your help Robyn. Any questions I had during the purchase Robyn answered immediately and was very approachable. Thanks to Maitlands for helping to make the purchase as smooth as possible....
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By: Charlie Green
Nov 16, 2016
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Thank you for your review Vicky. We hope you are a very happy in your first home!....
Sep 08,2016
Minithumbup
By:
Sep 08,2016
Featured Review
0 people found
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Jack was enthusiastic and organised. The office answered their phones promptly and, if he wasn't in, he would call us back quickly. He took some great photos of our flat and had several offers in for our flat within 10 days of us going onto the market....
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Comment on agent fees
The flat was sold for a flat fee of ฦ’รขโ‚ฌลกโ€š£2000 which worked out much cheaper than the 5 other quotes we had who were on a percentage basis.
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Aug 30,2016
Minithumbup
By:
Aug 30,2016
Featured Review
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From start to finish this has been a very smooth process. Charlie was extremely helpful, friendly and approachable throughout the open house. She answered all the questions we had and gave all the advice she could. Charlie, Robyn and Paul all dealt with our questions throughout the offer process. Being first time buyers we certainly had a lot of questions and a serious lack of knowledge of the whole buying process. We were comforted with the knowledge they shared with us. The team have all be...
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Comment on agent fees
We were buying so can't comment on the fees.
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Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
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The prospect of selling a house is extremely daunting. We were adamant we wanted to minimise the stress as much as possible and with this in mind we chose to use Maitlands to sell our property. From the moment Charlie visited our house she made us feel at ease and relaxed about the entire prospect. Our house sale was overseen by both Charlie and Robyn and I couldn't thank them enough. They were both so helpful and friendly throughout the whole process and made me feel like I could contact them a...
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Comment on agent fees
I would say their prices are slightly above average but they're worth every penny.
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Aug 12,2016
Minithumbup
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Aug 12,2016
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After much deliberation we made the decision to sell our rental property in Roborough . We had a good chat with Charlie Green, whom we had actually purchased the property through several years before. We had fantastic advice, she knew the market through and through and took her advise on all aspects including pricing policy. The house was sold to the first viewers and all was completed in under 2 months. So all I can say if you want to sell your house Get Charlie Green on the scene! The moving ...
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Comment on agent fees
Fees are fees!
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Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
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Great service from Maitlands from start to finish. Excellent support and follow up. All the team couldn't have done more to help. Would certainly use them again...
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Comment on agent fees
Not applicable as we were only buying.
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Aug 02,2016
Minithumbup
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Aug 02,2016
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I experienced a very helpful team at Maitlands from viewing to completion. Everyone was very polite and willing to help with any query, being quick to assist in any way they could. This was me and my partners first experience buying a house and Maitlands were certainly the most useful organisation that I dealt with throughout the process. I would definitely use them again both when it comes to selling my current house and finding a new home. I highly recommend this estate agency....
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Jul 07,2016
Minithumbup
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Jul 07,2016
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Wow, what a great bunch of people! I have recently sold and purchased a house from Maitlands Plymouth and Maitlands Plympton. The whole process has been involving a long chain and can be a bit frustrating at times. Maitlands have been very good with us by keeping contact and answering any of my queries. They sold my house within a day of it going on the market, they helped me negotiate a good price and they also ensured that I won an offer on my new house. I have specifically been impressed wit...
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Comment on agent fees
My agent fee involved a family discount 1%. Considering the house sold within a day it probably did seem a very good deal for maitlands. either way it was the going rate and was certainly money well spent!
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May 17,2016
Minithumbup
By:
May 17,2016
0 people found
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The efficiency and persistence of the maitlands team ensured that I moved smoothly - with minimal problems - towards my completion date. It was refreshing to deal with people that are both serious about their job and yet maintain such a high level of empathy for their client(s). Overall I have been more than impressed with their work in aiding my purchase and I would most definitely recommend them to any persons considering a move around the property ladder!...
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Comment on agent fees
Very suited to their high level of service.
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
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Charlie was exceptional throughout my experience with Maitlands. She was astute and understanding. Communication was always very positive and friendly and all correspondence or queries were addressed very promptly. Charlie provided a very professional service and is a credit to Maitlands. I would highly recommend....
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Comment on agent fees
The agents fees were competitive against market rates.
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Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
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Couldn't recommend Maitlands more! Had brilliant service off some really lovely people that actually listened to what I wanted and helped me through my whole house buying journey! All in all, great team! Couldn't have asked for more....
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Comment on agent fees
Good
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Sep 25,2015
Minithumbup
By:
Sep 25,2015
0 people found
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Though not acting as my agent as I was the (remote) purchaser of a property through their agency, they and specifically Charlie Green actively assisted in resolving issues, clarifying misunderstandings and visited the property during the sale process to provide additional information to me when I could not visit. Without Charlie's active input I would most likely not have completed on the property....
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Sep 03,2015
Minithumbup
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Sep 03,2015
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I would like to thank Paul and the Maitlands team for all their hardwork and support they gave me while buying my first property. I cannot fault the care and attention I was given during and after the sale. The whole team and Paul in particular was very efficient and always quick to respond to phone calls or emails. Highly recommended and Paul Stone is a real credit to his team!...
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Aug 02,2015
Minithumbup
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Aug 02,2015
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Both Gemma and Sharlotte kept me up to date with all viewings and feedback on my property they informed me at every stage. The helped me with the whole process as I have not let a property before in this way. They assisted me to complete necessary forms and guided me with such things as: where to place the deposit etc. I have been very pleased with the service that was offered to me....
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Comment on agent fees
The fees are in line with other agents and I received an excellent service therefore I am happy with the fees.
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Jul 29,2015
Minithumbup
By:
Jul 29,2015
1 people found
this helpful
2 Years ago I bought our apartment from Maitlands and the service was excellent. I received a lovely welcome gift on moving in from Charlie. Because of this positive experience I was pleased to look at a flat to rent advertised by Maitlands for a family member. The whole experience was positive and professional and as maitlands are the managing agent for the flat I feel quite sure things will continue to run smoothly in the future....
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Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
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Everything from the girls above was awesome. Very polite, courteous, and helpful with all my needs for my new tenancy. I felt extremely comfortable in dealing with sharlotte over the phone or email, and Gemma was outstanding at the first viewing. Gave me lots of information and was extremely helpful. My only criticism is of the hand over. The items I recieved were not working and on a Friday at 5.30 apparently wasn't my problem. I had a brief call with Helen and she was rather rude. I did explai...
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Comment on agent fees
Brilliant price for a professional service
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By: Helen
Jul 27, 2015
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Dear Rob. Thank you for your comments about Sharlotte and Gemma. We appreciate your feedback. We believe your issues has now been resolved by Helen and the team. We hope you enjoy your new home.....
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
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Very helpful, good response to emails. Was a great help when had a problem with getting keys for a sofa delivery. Overall cant complain!...
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By: Helen
Jul 27, 2015
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Thank you Kelly for your comments. It is pleasing to read about your experience.....
Jun 02,2015
Minithumbup
By:
Jun 02,2015
0 people found
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The Maitlands team were excellent, super swift, and we've got the keys. All inside 2 weeks. very happy. Sharlotte, Gemma and Debbie were very helpful, everything was clear and nothing was too much trouble. Perfect service, many thanks....
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Comment on agent fees
Perfect. Wouldn't change a thing.
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By: Helen
Jul 27, 2015
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Thank you for your comment Sam, we are pleased to read that your experience was 'perfect' as you describe. We hope you enjoy your new home.....
May 28,2015
Minithumbup
By:
May 28,2015
0 people found
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I work away a lot so a lot of this was arranged over the phone and email, which was very useful. Particularly the docusign for the tenancy agreement. Good communication throughout and helpful service from Sharlotte. Have used Maitlands for a couple of letting arrangements now and generally very pleased, would use them again....
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Comment on agent fees
The valuation of the rental price was fair.
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By: Helen
Jul 27, 2015
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Thank you for your comments Kelly. We hope we can continue to offer you a good level of service and hopefully try and improve further in the future.....
May 20,2015
Minithumbup
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May 20,2015
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Excellent service from the first point of contact at the Plympton branch (Karen Mayhew), who then transferred us over to the City branch where we have been dealing mostly with Sharlotte. This is our first experience of dealing with an agent to rent our property and it has been a very positive one....
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May 19,2015
Minithumbup
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May 19,2015
0 people found
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From the first contact with Maitlands, they have been really helpful and understanding. They go above and beyond to ensure that you are happy with everything and outline everything through all the various processing of renting . Even once you are in your new home they still continue to be as helpful and make sure everything is okay with you...
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May 16,2015
Minithumbup
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May 16,2015
0 people found
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We have had mixed dealings with estate agents over the past year but Maitlands really was very good. Paul Stone was very approachable and knowledgeable about the property (not bad given it had only been on the market for 24 hours!). Once our offer had been accepted our dealings were largely with Charlie Green who was also very helpful and supportive. I was not in the country for all of the sales proceedings but this was no issue for them and everything went very smoothly. The welcome pack we...
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May 11,2015
Minithumbup
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May 11,2015
0 people found
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sharlotte was extremely helpful thought out the whole process. We had many questions that she was able to answer and had the tenancy agreement and keys sorted out very quickly.. We are extremely grateful and are very happy with our new home....
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By: Helen
May 13, 2015
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Thank you Jessica for your comments. Sharlotte is very happy to hear that you are happy in your new home. We wish you all the best in the future.....
May 06,2015
Minithumbup
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May 06,2015
0 people found
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Have been very helpful from start to finish with every aspect of our move very very pleased with the service over the phone and face to face thankyou...
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By: helen
May 13, 2015
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Thank you Mark for your comments. Debbie and Sharlotte and the rest of the team try their upmost to offer you the very best customer experience and we are so happy to have achieved this for you.....
May 04,2015
Minithumbup
By:
May 04,2015
0 people found
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Well what can I say?! Absolutely amazing! Having used many agents over the years that I have been renting, I can honestly say that Maitlands were fantastic. I would begin by saying that the fees were quite expensive but worth every penny. Within just 3 hours of viewing the flat we had been sent the referencing check forms and had secured the flat. This took most of the stress of moving out of the equation. We were able to pay the fees via bank transfer, which was amazingly helpful. In the past ...
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Comment on agent fees
Quite expensive but worth it.
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Apr 26,2015
Minithumbup
By:
Apr 26,2015
0 people found
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I cant fault them they found a first tenant who was in the flat nearly 2 years when they left found a new tenant almost right away. The first tenants where good as gold. As for the girls at Maitlands not only do they do there job well but they go the extra mile, and always with a smile, very helpfull. They all the stress away....
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Apr 21,2015
Minithumbup
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Apr 21,2015
0 people found
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The agent has been excellent to work with, providing advice and support to us as new first time landlords. They have proved to be reliable and offer a very through service! We are extremely glad we are working with them....
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Comment on agent fees
We appreciated getting a breakdown of how the fee is made up.
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Apr 20,2015
Minithumbup
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Apr 20,2015
0 people found
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Very friendly staff with lovely properties. Ensured that myself and my partner were both informed of details of the tenancy and tenancy agreement. Little organisation when arranging to meet this the landlords on the day after moving into the property....
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Apr 06,2015
Minithumbup
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Apr 06,2015
0 people found
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The 2 girls that dealt with my letting were very professional and nothing was too much trouble . Gemma kept me well informed when perspective people were viewing my property and offered good advise which I appreciated being a 1st time landlord . I have used other estate agents in years gone by and found them to be very unprofessional but these 2 girls have restored my faith . I would thoroughly recommend using this branch of mainlands if you are looking for a friendly efficient service !...
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Apr 02,2015
Minithumbup
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Apr 02,2015
0 people found
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Everything went very well. Staff at maitlands were perfectly nice and professional. There was no problems with contract. Signing and keys release was fast....
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Mar 30,2015
Minithumbup
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Mar 30,2015
0 people found
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We contacted the team at Plymouth early to minimise delay in finding a new tenant. The Plympton office (Karen) was very proactive in getting agreement with existing tenant and arranging viewings. The team advice from both the Plymouth and Plympton offices was, as always, excellent and we are delighted with the new tenants. The whole process was hassle free. Many thanks to Claire Burt and the team and keep up the good work....
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Comment on agent fees
Good value.
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Mar 30,2015
Minithumbup
By:
Mar 30,2015
0 people found
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All staff really accommodating to our specific needs. When we signed the agreements in the office we were early with our toddlers. Despite the kids being really agitated and noisy, the staff stayed professional and helpful where others may have become noticeably irritated. Thank you...
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Comment on agent fees
I was a little disappointed that it was not explained to us prior to payment, as to the specifications needed for a garentor, as it's not standardised across different agencies, we were working to the assumption that our current garentor would suffice, we spent โ€š£118 on a check which, had we known the specifications were not standardised, we would not have done.
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Mar 27,2015
Minithumbup
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Mar 27,2015
0 people found
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The team at Maitlands are excellent. They have been particularly impressive recently in dealing with the taking over of a rental property from another agent....
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By: Helen.moore@maitlands.biz
Jul 27, 2015
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Thank you for your valued comment.....
Areas covered
  • PL1
  • PL2
  • PL3
  • PL4
  • PL5
  • PL6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ71,000
  • Max: ยฃ15,000,000

Letting
  • Min: ยฃ0
  • Max: ยฃ170,000

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 30 1 8 2 17 0 7 0
Paul Stone MNAEA Paul Stone MNAEA
Sales Director
22 reviews

About Paul No description set View full profile
Charlie Green MNAEA Charlie Green MNAEA
Sales Manager
24 reviews

About Charlie No description set View full profile
Jack Emmett MNAEA Jack Emmett MNAEA
Assistant Manager
6 reviews

About Jack No description set View full profile
Robyn Ball MNAEA Robyn Ball MNAEA
Property Consultant
14 reviews

About Robyn 01752 661000 View full profile
Julie Hayman Julie Hayman
Moving Manager
1 reviews

About Julie No description set View full profile
Sophie Morris Sophie Morris
Moving Manager
5 reviews

About Sophie No description set View full profile
Zoe Duke Zoe Duke
Moving Manager/Finance Director
5 reviews

About Zoe No description set View full profile
Kirsty Terrell Kirsty Terrell
Administration Manager
1 reviews

About Kirsty No description set View full profile
Hannah Williams Hannah Williams
Sales Administrator
0 reviews

About Hannah No description set View full profile
Helen Moore MNAEA Helen Moore MNAEA
Operations Director
1 reviews

About Helen No description set View full profile

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Last updated at 1:24 PM 14/10/2016 by allAgents

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Last updated at 1:24 PM 14/10/2016 by allAgents

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