• Staff picture
    Helen
  • Staff picture
    Charlie
  • Staff picture
    Jack
  • Staff picture
    Zoe
  • Staff picture
    Sophie
  • Staff picture
    Kirsty
  • Staff picture
    Lewis
  • Staff picture
    Nikki
Maitlands is an independent estate agents, marketing property in South East Cornwall, Plymouth and Dartmoor and the South Hams. At Maitlands we pride ourselves on the quality of our service and going above and beyond the call of duty for each and every client. With dedicated sales teams, we can cater for all aspects of buying and selling. Our teams can help you with the whole moving process, from arranging a mortgage, talking about the Help to Buy Scheme through to conveyancing and removals. Our Read full description... tried-and-tested approach sees our clients return to us time and time again. To find out more about our property services, contact us today to experience the difference.
Maitlands

Studio 5/11, 5 Millbay Road Plymouth
Devon
PL1 3LF

01752 661000
http://www.maitlands.biz

Properties for Sale
Properties to Rent

“ Outstanding service... ”

Sep 13,2018
Minithumbup
Jack
By: 'Julia'
Sep 13,2018
0 people found
this helpful
Jack has been the epitome of professionalism throughout our property search and purchase in Plymouth. He's always polite, efficient and helpful - even to the point of answering emails long after hours and arranging second viewings at very short notice. Couldn't have asked ...
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Feb 01,2018
Minithumbup
Sophie
By: 'Helen'
Feb 01,2018
0 people found
this helpful
Absolutely fantastic service from Sophie, exceeded our expections from start to finish. Sophie was very knowledgeable, very professional with the personal touch. Excellent overall service from Maitlands and will definitely be recommending and would use Maitlands if we were to move again....
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Was this helpful? Yes
Jun 21,2017
Minithumbup
By: 'Caroline'
Jun 21,2017
0 people found
this helpful
Excellent service throughout the buying process. All staff encountered were efficient and extremely polite. Would highly recommend Maitlands. Thank you....
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Was this helpful? Yes
May 30,2017
Minithumbup
Jack
By: 'expat69'
May 30,2017
0 people found
this helpful
Although having to manage the sale of my mother's house from abroad Jack Emmett and the Maitlands' team were very professional, available and rapidly provided me with information on developments. The house sold, for the asking price, in a very short time. Competent and professional, ...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Zoe
By: 'Sarah'
Apr 27,2017
0 people found
this helpful
What appeared to be a simple sell and buy chain, turned out to be more difficult than expected. Julie and Zoe dealt with us with the upmost proffesionalism even with the difficult circumstances presented within the chain. Thanks to the extra hard work and time ...
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Comment on agent fees
Agents fees are set so no surprises.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Charlie
By: 'Jon Wharton'
Apr 25,2017
0 people found
this helpful
Having endured what has been a very stressful time of my life, the Team at Maitlands have been absolutely amazing. I'm convinced that the Sale would not have been completed if it wasn't for their dedication and professionalism. I am so glad they were there ...
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Comment on agent fees
Fair - Ultimately with the work carried out, certainly justified.
Was this helpful? Yes
Feb 15,2017
Minithumbup
By: 'Amanda'
Feb 15,2017
0 people found
this helpful
The service I received from the team and especially Robyn had been fantastic. Robyn went out of her way to reassure and support the sale of my property often after hours of work. Her patience and positive attitude kept me sane in a stressful process ...
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Was this helpful? Yes
Jan 03,2017
Minithumbup
By: 'Steven'
Jan 03,2017
0 people found
this helpful
As a foreigner, though I know nothing about the selling procedures of my property, I walked in the Maitlands Plymouth branch, I felt very comfortable to understand the procedures of selling, because of the professional staff. Especially Miss Robyn Ball, her experience and professionalism in ...
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Comment on agent fees
For the Agent's Fees, I would say it is fair enough.
Was this helpful? Yes
Dec 14,2016
Minithumbup
By: 'DEBBIE ELSON'
Dec 14,2016
0 people found
this helpful
Robyn pulled out all the stops to get people interested in a very difficult property and to keep them interested throughout the convoluted process of selling a shared ownership property. Well done and thank you....
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Comment on agent fees
FINE
Was this helpful? Yes
Nov 21,2016
Minithumbup
Jack
By: 'Mannamead'
Nov 21,2016
0 people found
this helpful
Jack was very likeable and professional and of 4 quotes he was the only person who was not too 'full on'! This personality set him up well to be able to handle the sale well. Subsequently, the remainder of the sales process was a bit more ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Charlie Green
Nov 21, 2016
View all comments (1)
Thank you for your feedback; it's great to hear that you found Jack to be both likeable and professional – he is a much valued member of our team! I'm sorry to hear that you felt the remainder of your sale process fell below our usual high standard of service. We are grateful for all comments, both good and bad - including those related to our recommended conveyancers. I would welcome the opportunity to discuss your comments further; please feel free to contact me on 01752 661000 or ...
Nov 16,2016
Minithumbup
By: 'Gemma'
Nov 16,2016
1 people found
this helpful
Robyn has been fantastic. She has been informative, professional and enthusiastic. I can't say thank you enough for the time and energy she has put into helping me through the buying process!...
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Was this helpful? Yes
By: Charlie Green
Nov 16, 2016
View all comments (1)
Thank you for your comments Gemma; Robyn is delighted that she was able to help you on your journey! We wish you all the very best in your new home. ...
Nov 10,2016
Minithumbup
By: 'Vicky'
Nov 10,2016
0 people found
this helpful
Thanks for all your help Robyn. Any questions I had during the purchase Robyn answered immediately and was very approachable. Thanks to Maitlands for helping to make the purchase as smooth as possible....
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Was this helpful? Yes
By: Charlie Green
Nov 16, 2016
View all comments (1)
Thank you for your review Vicky. We hope you are a very happy in your first home! ...
Sep 08,2016
Minithumbup
Jack
Charlie
By: 'Matthew'
Sep 08,2016
0 people found
this helpful
Jack was enthusiastic and organised. The office answered their phones promptly and, if he wasn't in, he would call us back quickly. He took some great photos of our flat and had several offers in for our flat within 10 days of us going onto the ...
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Comment on agent fees
The flat was sold for a flat fee of ƒâ€š‚£2000 which worked out much cheaper than the 5 other quotes we had who were on a percentage basis.
Was this helpful? Yes
Aug 30,2016
Minithumbup
Charlie
By: 'Abi Palmer-Greenwood'
Aug 30,2016
0 people found
this helpful
From start to finish this has been a very smooth process. Charlie was extremely helpful, friendly and approachable throughout the open house. She answered all the questions we had and gave all the advice she could. Charlie, Robyn and Paul all dealt with our questions ...
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Comment on agent fees
We were buying so can't comment on the fees.
Was this helpful? Yes
Aug 25,2016
Minithumbup
Charlie
By: 'Sophie'
Aug 25,2016
0 people found
this helpful
The prospect of selling a house is extremely daunting. We were adamant we wanted to minimise the stress as much as possible and with this in mind we chose to use Maitlands to sell our property. From the moment Charlie visited our house she made ...
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Comment on agent fees
I would say their prices are slightly above average but they're worth every penny.
Was this helpful? Yes
Aug 12,2016
Minithumbup
Charlie
By: 'The Hobnobs'
Aug 12,2016
0 people found
this helpful
After much deliberation we made the decision to sell our rental property in Roborough . We had a good chat with Charlie Green, whom we had actually purchased the property through several years before. We had fantastic advice, she knew the market through and through and ...
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Comment on agent fees
Fees are fees!
Was this helpful? Yes
Aug 05,2016
Minithumbup
By: 'George'
Aug 05,2016
0 people found
this helpful
Great service from Maitlands from start to finish. Excellent support and follow up. All the team couldn't have done more to help. Would certainly use them again...
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Comment on agent fees
Not applicable as we were only buying.
Was this helpful? Yes
Aug 02,2016
Minithumbup
By: 'Harry'
Aug 02,2016
0 people found
this helpful
I experienced a very helpful team at Maitlands from viewing to completion. Everyone was very polite and willing to help with any query, being quick to assist in any way they could. This was me and my partners first experience buying a house and Maitlands ...
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Was this helpful? Yes
Jul 07,2016
Minithumbup
Jack
Charlie
By: 'Nathan Tibbs'
Jul 07,2016
0 people found
this helpful
Wow, what a great bunch of people! I have recently sold and purchased a house from Maitlands Plymouth and Maitlands Plympton. The whole process has been involving a long chain and can be a bit frustrating at times. Maitlands have been very good with us ...
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Comment on agent fees
My agent fee involved a family discount 1%. Considering the house sold within a day it probably did seem a very good deal for maitlands. either way it was the going rate and was certainly money well spent!
Was this helpful? Yes
May 17,2016
Minithumbup
Sophie
Zoe
By: 'Ross McNeil'
May 17,2016
0 people found
this helpful
The efficiency and persistence of the maitlands team ensured that I moved smoothly - with minimal problems - towards my completion date. It was refreshing to deal with people that are both serious about their job and yet maintain such a high level of empathy ...
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Comment on agent fees
Very suited to their high level of service.
Was this helpful? Yes
Feb 29,2016
Minithumbup
Charlie
By: 'Mark Hurley'
Feb 29,2016
0 people found
this helpful
Charlie was exceptional throughout my experience with Maitlands. She was astute and understanding. Communication was always very positive and friendly and all correspondence or queries were addressed very promptly. Charlie provided a very professional service and is a credit to Maitlands. I would highly recommend....
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Comment on agent fees
The agents fees were competitive against market rates.
Was this helpful? Yes
Feb 03,2016
Minithumbup
Charlie
By: 'Jon'
Feb 03,2016
0 people found
this helpful
Couldn't recommend Maitlands more! Had brilliant service off some really lovely people that actually listened to what I wanted and helped me through my whole house buying journey! All in all, great team! Couldn't have asked for more....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 25,2015
Minithumbup
Charlie
By: 'Neil.'
Sep 25,2015
0 people found
this helpful
Though not acting as my agent as I was the (remote) purchaser of a property through their agency, they and specifically Charlie Green actively assisted in resolving issues, clarifying misunderstandings and visited the property during the sale process to provide additional information to me when ...
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Was this helpful? Yes
Sep 03,2015
Minithumbup
Paul
By: 'E Lourdelet'
Sep 03,2015
0 people found
this helpful
I would like to thank Paul and the Maitlands team for all their hardwork and support they gave me while buying my first property. I cannot fault the care and attention I was given during and after the sale. The whole team and Paul in ...
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Was this helpful? Yes
Aug 02,2015
Minithumbup
By: 'patricia febbrarro'
Aug 02,2015
0 people found
this helpful
Both Gemma and Sharlotte kept me up to date with all viewings and feedback on my property they informed me at every stage. The helped me with the whole process as I have not let a property before in this way. They assisted me to ...
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Comment on agent fees
The fees are in line with other agents and I received an excellent service therefore I am happy with the fees.
Was this helpful? Yes
Jul 29,2015
Minithumbup
By: 'Judy'
Jul 29,2015
1 people found
this helpful
2 Years ago I bought our apartment from Maitlands and the service was excellent. I received a lovely welcome gift on moving in from Charlie. Because of this positive experience I was pleased to look at a flat to rent advertised by Maitlands for a family ...
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Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Rob fellows'
Jul 23,2015
0 people found
this helpful
Everything from the girls above was awesome. Very polite, courteous, and helpful with all my needs for my new tenancy. I felt extremely comfortable in dealing with sharlotte over the phone or email, and Gemma was outstanding at the first viewing. Gave me lots of ...
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Comment on agent fees
Brilliant price for a professional service
Was this helpful? Yes
By: Helen
Jul 27, 2015
View all comments (1)
Dear Rob. Thank you for your comments about Sharlotte and Gemma. We appreciate your feedback. We believe your issues has now been resolved by Helen and the team. We hope you enjoy your new home. ...
Jul 23,2015
Minithumbup
By: 'Kelly stupples'
Jul 23,2015
0 people found
this helpful
Very helpful, good response to emails. Was a great help when had a problem with getting keys for a sofa delivery. Overall cant complain!...
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Was this helpful? Yes
By: Helen
Jul 27, 2015
View all comments (1)
Thank you Kelly for your comments. It is pleasing to read about your experience. ...
Jun 02,2015
Minithumbup
By: 'Sam Gray'
Jun 02,2015
0 people found
this helpful
The Maitlands team were excellent, super swift, and we've got the keys. All inside 2 weeks. very happy. Sharlotte, Gemma and Debbie were very helpful, everything was clear and nothing was too much trouble. Perfect service, many thanks....
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Comment on agent fees
Perfect. Wouldn't change a thing.
Was this helpful? Yes
By: Helen
Jul 27, 2015
View all comments (1)
Thank you for your comment Sam, we are pleased to read that your experience was 'perfect' as you describe. We hope you enjoy your new home. ...
May 28,2015
Minithumbup
By: 'Kelly'
May 28,2015
0 people found
this helpful
I work away a lot so a lot of this was arranged over the phone and email, which was very useful. Particularly the docusign for the tenancy agreement. Good communication throughout and helpful service from Sharlotte. Have used Maitlands for a couple of letting arrangements ...
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Comment on agent fees
The valuation of the rental price was fair.
Was this helpful? Yes
By: Helen
Jul 27, 2015
View all comments (1)
Thank you for your comments Kelly. We hope we can continue to offer you a good level of service and hopefully try and improve further in the future. ...
Areas covered
  • PL1
  • PL2
  • PL3
  • PL4
  • PL5
  • PL6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £71,000
  • Max: £15,000,000

Letting
  • Min: £0
  • Max: £170,000

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 30 1 14 2 20 0 7 0
Staff picture Helen
(8)

Staff picture Charlie
(25)

Staff picture Jack
(8)

Staff picture Zoe
(16)

Staff picture Sophie
(9)

Staff picture Kirsty
(2)

Staff picture Lewis
(0)

Staff picture Nikki
(2)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:34 AM 11/04/2017 by allAgents

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