Canada Water, London, SE16
4.6/5, 71 reviews
86% recommended
100% sales valuation accuracy
100% sales fee satisfaction
79% lettings valuation accuracy
88% lettings fee satisfaction
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! ... show more Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over £1bn worth of property and over 9000 people rent/let with us across London.

Whether you are looking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
ludlowthompson - Visit Our Website

Opening Hours
Address

ludlowthompson
Unit 2 Montreal House, Surrey Quays Road
Southwark,London
Greater London
SE16 7AQ
l:02071010235 s:02071010236

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £180,000 £410,000
Lettings 79% 88% £1,000 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 42 4 2 1 3 1 3 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Neel is very professional and worked hard to make sure ......”

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Nov 05,2017
Minithumbup
Sophie
By: 'hm'
Nov 05,2017
0 people found
this helpful
Neel is very professional and worked hard to make sure the move-in process went smoothly despite certain misunderstandings and circumstances. Thanks!...
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Comment on agent fees
not the greatest
Was this helpful? Yes

“Great service from the Canada Water team particularly from Neel. ......”

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Nov 04,2017
Minithumbup
By: 'Maple'
Nov 04,2017
0 people found
this helpful
Great service from the Canada Water team particularly from Neel. Let my property quickly and have been very supportive throughout the process....
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Comment on agent fees
Good
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“My pleasure to meet Mss Sophie Maloney she is very ......”

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Oct 23,2017
Minithumbup
Sophie
By: 'Valentina'
Oct 23,2017
0 people found
this helpful
My pleasure to meet Mss Sophie Maloney she is very nice person and very good representation of the Apartman explain wall. Friendly smiling lady byutiful person with professional skill Thank you Sophia...
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Comment on agent fees
Everything is good
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“Kerl and Neel were very professional and responsive to any ......”

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Oct 15,2017
Minithumbup
Kerl
By: 'Lavanya'
Oct 15,2017
0 people found
this helpful
Kerl and Neel were very professional and responsive to any query I may have. They helped me settle into my new home....
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Comment on agent fees
Reasonable
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“Kerl was very understanding of our requirements. He is a ......”

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Sep 25,2017
Minithumbup
Kerl
By: 'Filippos'
Sep 25,2017
0 people found
this helpful
Kerl was very understanding of our requirements. He is a pleasurable individual who was always happy to offer his help. Very professional and well mannered. Neel was also very helpful....
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Comment on agent fees
Good
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“Neel and Sophie were there for me every step of ......”

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Aug 09,2017
Minithumbup
Sophie
By: 'DarklingNewr015'
Aug 09,2017
0 people found
this helpful
Neel and Sophie were there for me every step of the way during the marketing process, signing the lease and after the tenant move in. Everything was explained clearly and if I needed anything from either of them they were always available. They were able ...
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Comment on agent fees
Fees were reasonable, since we negotiated a scheme where if they could get me a higher rent, then their fees would be higher as well.
Was this helpful? Yes

“Very helpful and never too much trouble. Connected me instantly ......”

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Jul 31,2017
Minithumbup
Sophie
By: 'Paul'
Jul 31,2017
0 people found
this helpful
Very helpful and never too much trouble. Connected me instantly to the flat I was to go on to rent....
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Comment on agent fees
I am neutral on fees
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“Always prompt replies at all times of day, any issues/......”

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Jul 28,2017
Minithumbup
Sophie
By: 'AJW'
Jul 28,2017
0 people found
this helpful
Always prompt replies at all times of day, any issues/queries sorted within 24hrs. Comfortable that everything under control at all times. Thanks both!...
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Comment on agent fees
Higher than average, but negotiable
Was this helpful? Yes

“I'm very happy working with Neel and Sophie, they was ......”

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Jul 18,2017
Minithumbup
Sophie
By: 'Alain'
Jul 18,2017
0 people found
this helpful
I'm very happy working with Neel and Sophie, they was very prompt for all our questions and our misunderstood, and every time they tried their best, and they succeeded. I'm glad I met them!...
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“Renting through Ludlow Thompson (Canada Water Branch) has been one ......”

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Jul 06,2017
Minithumbdown
By: 'Carmen'
Jul 06,2017
1 people found
this helpful
Renting through Ludlow Thompson (Canada Water Branch) has been one of the most frustrating and time-consuming experiences we've had with letting agencies in London. The agents treated us very poorly and were utterly unhelpful. We arranged a viewing of a flat that was advertised by ...
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“Very prompt, understanding and helpful. Highly satisfied. We had a ......”

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Jun 12,2017
Minithumbup
Sophie
By: 'Cody'
Jun 12,2017
0 people found
this helpful
Very prompt, understanding and helpful. Highly satisfied. We had a few requests and answers were provided immediately. Timing was also very accommodating....
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Comment on agent fees
Flexible.
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“Good service, friendly people, smooth move in process. Neel, Kerl ......”

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Jun 01,2017
Minithumbup
Kerl
By: 'CPheby'
Jun 01,2017
0 people found
this helpful
Good service, friendly people, smooth move in process. Neel, Kerl and everyone else we've dealt with have been very competent and helpful....
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“Everything was great,it's been helpful,all questions we had ......”

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Apr 30,2017
Minithumbup
Kerl
By: 'Kitti'
Apr 30,2017
0 people found
this helpful
Everything was great,it's been helpful,all questions we had we got answers quick.They sorted out all the issues what we had. They been polite,helpful and flexible....
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“Neel has been excellent through out. From finding cleints within % ......”

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Apr 03,2017
Minithumbup
By: 'Raj'
Apr 03,2017
0 people found
this helpful
Neel has been excellent through out. From finding cleints within % days!!!! to liasing with them and us in a very professional way. He always put our needs first and replies very quickly to all queries. I hope he stays with you for a long time ...
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Comment on agent fees
good
Was this helpful? Yes

“Very happy with Kerl and Neel when dealing with my ......”

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Mar 30,2017
Minithumbup
Kerl
By: 'Jonathan'
Mar 30,2017
0 people found
this helpful
Very happy with Kerl and Neel when dealing with my new tenancy. There were a few minor hiccups along the way but things got sorted out well and nicely....
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Comment on agent fees
Most expensive agency fees paid so far (3 different tenancies in 3 years), but very good service so overall good.
Was this helpful? Yes

“I'm impressed and thrilled by how helpful, well mannered and ......”

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Mar 30,2017
Minithumbup
Kerl
By: 'Nubia'
Mar 30,2017
0 people found
this helpful
I'm impressed and thrilled by how helpful, well mannered and always ready to go the extra mile Ker and Neel have been. They both have shown a great effort to cover all of our needs in the transition of renting our new home. We certainly ...
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Comment on agent fees
By far the most expensive we have come across, but in the end well worth it due to the high standards service.
Was this helpful? Yes

“Neel demonstrated great diligence and perseverance in seeing through the ......”

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Mar 20,2017
Minithumbup
By: 'Chris'
Mar 20,2017
0 people found
this helpful
Neel demonstrated great diligence and perseverance in seeing through the letting of our home. He was prompt in responding to our queries, kept us fully informed on progress and ensured our best interests were being taken care of, with his tough but fair bargaining on ...
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“We got excellent service at Ludlow Thompson in Canada Water. ......”

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Mar 14,2017
Minithumbup
By: 'S.'
Mar 14,2017
0 people found
this helpful
We got excellent service at Ludlow Thompson in Canada Water. Joshua Williamson made sure that everything went as smoothly as possible....
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“Great communication throughout the hole process.My Account helped me ......”

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Feb 28,2017
Minithumbup
By: 'Bettina'
Feb 28,2017
0 people found
this helpful
Great communication throughout the hole process. My Account helped me find all the info I needed on the property and the timeline....
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Comment on agent fees
Good
Was this helpful? Yes

“He had amazing skills, really polite and knowledgeable. I really ......”

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Feb 11,2017
Minithumbup
By: 'Charlie'
Feb 11,2017
0 people found
this helpful
He had amazing skills, really polite and knowledgeable. I really enjoyed with his explanation about the house I wanted to rent. I highly recommend him as a good agent....
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Comment on agent fees
Good guy.
Was this helpful? Yes

“Very happy with both Charlie and Kerl's help in securing ......”

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Jan 26,2017
Minithumbup
Kerl
By: 'BillyT'
Jan 26,2017
0 people found
this helpful
Very happy with both Charlie and Kerl's help in securing our new home. Great service all round and very professional/efficient throughout!...
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Comment on agent fees
These were quite a lot and should be less.
Was this helpful? Yes

“Charlie was great! He made sure that everything was being ......”

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Dec 01,2016
Minithumbup
By: 'kalli'
Dec 01,2016
0 people found
this helpful
Charlie was great! He made sure that everything was being delivered smoothly and the communication was excellent especially under difficult circumstances with a landlord who doesn't respond on time. He also managed to unlock the broken lock of the door in my flat!!...
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Was this helpful? Yes

“Friendly and informative staff who made my move quick and ......”

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Nov 30,2016
Minithumbdown
By: 'HN'
Nov 30,2016
0 people found
this helpful
Friendly and informative staff who made my move quick and stress free. Charlie made a big effort to ensure I was kept informed at all stages of the move and that I found a property which suited my needs in time....
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“Brilliant service! The team are really polite, super helpful and ......”

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Nov 30,2016
Minithumbup
By: 'tmc'
Nov 30,2016
0 people found
this helpful
Brilliant service! The team are really polite, super helpful and made my move really simple and easy!!! Highly recommend these guys...
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Was this helpful? Yes

“Charlie was fantastic at all points of the process. He ......”

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Nov 29,2016
Minithumbup
By: 'SomeTenantSomewhere'
Nov 29,2016
0 people found
this helpful
Charlie was fantastic at all points of the process. He was responsive to all feedback provided throughout the process and was available outside of normal business hours....
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“Excellent customer service, polite, well mannered with a very soft ......”

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Oct 20,2016
Minithumbup
By: 'Michelle'
Oct 20,2016
0 people found
this helpful
Excellent customer service, polite, well mannered with a very soft and pleasant voice to listen too. He is a patient man with unbiased and get to go attitude. Compare to any agent i came across. He really surprised me....
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Comment on agent fees
The fees are reasonable and fair
Was this helpful? Yes

“David was really nice, helpful, understanding all through the process. ......”

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Sep 26,2016
Minithumbdown
By: 'Nicolas'
Sep 26,2016
0 people found
this helpful
David was really nice, helpful, understanding all through the process. He took time to explain extensively and clearly the in and outs of the tenancy....
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Was this helpful? Yes

“David has been the most professional agent I've ever encountered. ......”

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Sep 26,2016
Minithumbup
By: 'Woody'
Sep 26,2016
0 people found
this helpful
David has been the most professional agent I've ever encountered. He spent much time making the process as smooth as possible....
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“Joshua is a talented tenancy agent, very polite and kind ......”

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Aug 23,2016
Minithumbup
By: 'Valentin'
Aug 23,2016
0 people found
this helpful
Joshua is a talented tenancy agent, very polite and kind in his interactions. Always on time and concerned to find a right balance between the landlord and the tenants' interests and able to achieve it....
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Comment on agent fees
I presume they are in line with the market.
Was this helpful? Yes

“Charlie did a great job helping me find my current ......”

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Aug 05,2016
Minithumbup
By: 'Jonathan'
Aug 05,2016
0 people found
this helpful
Charlie did a great job helping me find my current apartment and secure the lease. During the process we encountered some problems with the payment system upon which he stayed late until we were able to solve this. Thanks Charlie....
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Comment on agent fees
Good
Was this helpful? Yes
Staff picture Kern
(22)
Staff picture Mark
(17)
Staff picture Kerl
(16)

Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:59 PM 21/03/2016 by allAgents

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ludlowthompson

Branch - Canada Water, London, SE16