• Sophie Maloney
    Sophie Maloney
  • Alexandre Neto Da Silva
    Alexandre Neto Da Silva
  • Daniela Gomes
    Daniela Gomes
  • Gabriella Charalambous
    Gabriella Charalambous
  • Keith Choruma
    Keith Choruma
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Wimbledon Office are waiting to hear from you!
ludlowthompson

43-45 Wimbledon Hill Road Wimbledon, London
Greater London
SW19 7NA

020 8405 5432, 020 8405 5454

Mar 28,2017
Minithumbup
Gabriella Charalambous
By:
Mar 28,2017
0 people found
this helpful
Gabriella was brilliant throughout the process, she really worked hard to stock to the deadlines I needed and kept me constantly informed....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Mark Williamson
By:
Mar 20,2017
2 people found
this helpful
Worst experience and service I have ever received. I would not recommend using Ludlow Thompson again. The branch manager Daniela Gomes is the most rude and unfriendly person I have ever came across in my life. Never returned my calls or emails, I was forever chasing her. Sophie Maloney showed me the property but on the viewing she was more interested in her mobile phone and talking about herself. Both lied. I would not recommend using Ludlow Thomson again after the service I received from them b...
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Was this helpful? Yes
Mar 10,2017
Minithumbup
Sophie Maloney
Alexandre Neto Da Silva
By:
Mar 10,2017
1 people found
this helpful
Very professional, proactive attitude Set up of the contract and referencing done quickly Tenancy agreement explained in detail Enquiries answered quickly and efficiently...
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Was this helpful? Yes
Mar 08,2017
Minithumbup
Daniela Gomes
By:
Mar 08,2017
0 people found
this helpful
Daniela has been very good throughout the process- prompt in providing updates and proactive in finding suitable tenants. Great working with her....
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Comment on agent fees
Bad - this is not specific to Ludlow Thompson but the high street agents in general.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Daniela Gomes
By:
Feb 21,2017
0 people found
this helpful
Daniela has been very attentive and responded positively to requests made by myself. I would recommend her anytime. The back up staff were all helpful and prompt in dealing with my concerns....
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Comment on agent fees
I am happy with the Agency fees
Was this helpful? Yes
Feb 15,2017
Minithumbup
Daniela Gomes
By:
Feb 15,2017
0 people found
this helpful
Very quick to respond and deal with all issues and queries. Kept up to date on all developments. Very happy with the service....
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Was this helpful? Yes
Feb 13,2017
Minithumbup
Daniela Gomes
By:
Feb 13,2017
Featured Review
0 people found
this helpful
Daniela has been great to work with. She has always been extremely pro-active, we did not need to chase her at all. She has been happy to sit down and spend time answering our queries and has made our experience smooth and hassle free. A tenant was found for us a week after we signed up with Ludlow Thompson and the whole process was wonderfully easy....
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Comment on agent fees
We felt like the team listened to our concerns regarding the fees and were happy to assist us. We still find the charging of the fees rather strange (not taken on a monthly basis from the rental income), but our needs were taken into account partially with this.
Was this helpful? Yes
Feb 08,2017
Minithumbup
Daniela Gomes
By:
Feb 08,2017
0 people found
this helpful
Daniela is very easy to approach,, she reacts very quickly to all needs and concerns of her tenants/landlords. I am very happy with Daniela service she provides for me at Ludlow Thompson....
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Comment on agent fees
Agents Fees are very reasonable for the great service they provide.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Daniela Gomes
By:
Feb 07,2017
0 people found
this helpful
Daniela is very attentive member of the Ludlow Thompson Team. Daniella attends to all her tenants/landlords needs quickly and efficiently. We highly appreciate Daniela's help with completing our tenancy agreement....
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Comment on agent fees
Ludlow Thompson Fees are fair and reasonable in line with the excellent service they provide.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Daniela Gomes
By:
Feb 07,2017
0 people found
this helpful
It was a very professional service, quick communications, willingness to find a solution, suitable for all parties, and make things happen....
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Comment on agent fees
Tenant's fees could be lower.
Was this helpful? Yes
Feb 03,2017
Minithumbup
Daniela Gomes
By:
Feb 03,2017
0 people found
this helpful
Daniela and her team were very responsive in terms of communication and provided a professional and helpful service throughout the lettings procedure....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2017
Minithumbup
Daniela Gomes
By:
Jan 30,2017
0 people found
this helpful
Daniela has been extremely helpful and proactive throughout the entire letting process. She has been determined to find a good tenant that was suitable for the property and never gave up looking. Always kept in touch advising of progress and providing advice when requested. Thank you...
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Comment on agent fees
Fee agreed at the outset and delivered within the fee agreement
Was this helpful? Yes
Jan 25,2017
Minithumbup
Daniela Gomes
By:
Jan 25,2017
0 people found
this helpful
Prompt and efficient service from Daniella and her team, enabling me to complete the lease agreement with a quick turn around time....
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Comment on agent fees
As a tenant, agency fees should be the responsibility of the landlord / property owner.
Was this helpful? Yes
Jan 24,2017
Minithumbup
Daniela Gomes
By:
Jan 24,2017
0 people found
this helpful
Very helpful and answered all our questions. We got almost all information we needed.Thank you very much for your help....
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Was this helpful? Yes
Jan 24,2017
Minithumbup
Daniela Gomes
By:
Jan 24,2017
0 people found
this helpful
Daniela Gomas at the Ludlow Branch in Wimbledon did a sterling job in finding the best tenants for our property in Wimbledon. She is dedicated, direct and transparent and takes at heart the business of finding the best tenants....
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Comment on agent fees
Excellent agent for letting - no one else can beat them.
Was this helpful? Yes
Jan 23,2017
Minithumbup
Daniela Gomes
By:
Jan 23,2017
0 people found
this helpful
I was most fortunate to have my property marketed and managed by Daniela Gomes. Thanks to Daniela's exceptional professionalism, diligence, attention to detail, and overall excellent communication skills, the whole experience could not have gone more smoothly. I can commend Daniela and her team at Ludlow Thompson without hesitation....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
We bought our new place with Ludlow Thompson, a 3 bed house, while selling a 2 bed flat with another agent. Dominic has been a pleasure to deal with from start to finish, nothing was too much hassle for him, he was always available to deal with all our queries and requests, always with professionalism and great positive attitude. I would recommend Ludlow Thompson to anyone looking to buy a property with success. Thanks again to Dominic and Gabriella. Amedeo....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Dominic is currently helping me buy my first property in Wimbledon. He has been extremely welcoming and never tried to push me into the sale. Dominic has a very kind and warm personality, which puts him above all the other Estate Agents I know. (Including ones I have worked for!) He has always gone the extra mile to help me and has worked incredibly hard to ensure the sale is processed quickly. I am very impressed with his service and Ludlowthompson as a whole....
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Was this helpful? Yes
Nov 28,2016
Minithumbup
Daniela Gomes
By:
Nov 28,2016
0 people found
this helpful
Daniela at LudlowThompson in Wimbledon dealt with the re-letting of my property efficiently and always with excellent communications. I was pleased that she found great tenants quickly and was able to deal with the formalities without fuss and without hassle to me. I would be happy to work with her again....
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Was this helpful? Yes
Nov 03,2016
Minithumbup
Daniela Gomes
By:
Nov 03,2016
0 people found
this helpful
Was very pleased with the service I received from Daniela Gomes. I was kept up to date on prospective tenants and any queries were sorted out efficiently and in a timely manner. The whole process went well and I am pleased with the tenants she helped to acquire....
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Comment on agent fees
There were some issues with the fees as I had previously agreed terms with another member of staff (who had left the office) but once I made this known the terms were eventually honoured.
Was this helpful? Yes
Jun 12,2016
Minithumbdown
By:
Jun 12,2016
2 people found
this helpful
The worst company ever to deal with. At the time of renting property, they are very nice & polite, just want to take your mone asap. But if you require any service afterwards, then they are complete opposit. I was told flat will be painted & carpets will be replaced with wooden floor, broken unit urge, sofa & mattress will be changed but the day I moved in, nothing was done, I was extremely unhappy & shocked to see that how a company such as Ludlow can do like this. Then bra...
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Was this helpful? Yes
Apr 28,2016
Minithumbup
Georgina Witts
Hannah Bick
By:
Apr 28,2016
0 people found
this helpful
Good service, found a good buyer in no time and communicated very well through the whole process. This helped keep momentum and we exchanged and completed on time. Many thanks!...
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Comment on agent fees
As market
Was this helpful? Yes
Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
this helpful
smart ans friendly he was waiting for me like an 1 hr as i was there late. even smile and good service...
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Comment on agent fees
slightly expensive Agent's Fees
Was this helpful? Yes
Apr 12,2016
Minithumbup
Hannah Bick
By:
Apr 12,2016
0 people found
this helpful
Billy and Hannah have both been very helpful in supporting my search for a new rental property, arranging viewings, responding to questions, and keeping me informed of progress. The process to date has been very easy, for which I am grateful....
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Comment on agent fees
Higher than expected.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
I was very impressed with the service that Billy offered. He was very knowledgeable and professional at all times, as well as having a kind and easy going personality. He was also very prompt about getting back to us regarding any queries we had via email. I would highly recommend this agent to anyone....
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Comment on agent fees
The fees were pretty standard for this sort of property.
Was this helpful? Yes
Feb 01,2016
Minithumbup
Georgina Witts
By:
Feb 01,2016
0 people found
this helpful
My experience is buying a house through them. From the viewing by Francesca to the negotiation with Georgina I cannot recommend this Agency highly enough. Georgina is extremely professional, has excellent knowledge of the property concerned and the vendor, listens exactly to what you say and comments on that and honestly could not be more helpful. The experience of buying and selling is a stressful one but Georgina has made everything run smoothly and the journey has been made simpler and mor...
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Comment on agent fees
N/A as buying through this Agency
Was this helpful? Yes
Jan 22,2016
Minithumbdown
By:
Jan 22,2016
5 people found
this helpful
We had a terrible experience with Will from the start to the end of our tenancy. He held the viewing which at the time seemed great. When we moved in we found the wall covered in mould which he had strategically covered with suitcases and a bookcase during our viewing (we know this because I contacted the previous tenants after moving in.) He then held viewings at our flat when we were moving out. Despite asking COUNTLESS times to be informed of any viewings he was holding at the flat he w...
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Comment on agent fees
Too high for the terrible service.
Was this helpful? Yes
Dec 14,2015
Minithumbup
Kirsty Mullen
By:
Dec 14,2015
0 people found
this helpful
Fantastic service. Execellent advice and very willing to help. Always available to talk and return calls. No hesitation in recommending....
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Was this helpful? Yes
Dec 12,2015
Minithumbup
Kirsty Mullen
By:
Dec 12,2015
0 people found
this helpful
We were selling our property from overseas so initial contact with the agents we spoke to was via phone. Kirsty made the best impression and had a pragmatic and realistic approach to valuation which was what we were after. She secured a sale at around that valuation and managed the sale process well, communicating with all parties concerned. Would definitely recommend her...
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Comment on agent fees
Fees were market rate.
Was this helpful? Yes
Dec 10,2015
Minithumbup
Kirsty Mullen
By:
Dec 10,2015
0 people found
this helpful
Excellent service throughout the entire process. Kept me updated as things were progressing and ensured any issues were always swiftly dealt with....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £4,350
  • Max: £987,000

Letting
  • Min: £0
  • Max: £260,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
80 5 177 12 47 2 27 0 35 3
Sophie Maloney Sophie Maloney
Lettings Negotiator
1 reviews

About Sophie No description set View full profile
Alexandre Neto Da Silva Alexandre Neto Da Silva
Lettings Negotiator
1 reviews

About Alexandre No description set View full profile
Daniela Gomes Daniela Gomes
Lettings Manager
111 reviews

About Daniela No description set View full profile
Gabriella Charalambous Gabriella Charalambous
Sales Manager
15 reviews

About Gabriella No description set View full profile
Keith Choruma Keith Choruma
Sales Negotiator
0 reviews

About Keith No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 4:42 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 4:42 PM 02/03/2016 by allAgents

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