• Alexandre Neto Da Silva
    Alexandre Neto Da Silva
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    Harry Hay
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    Jolanta Janusz
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    Hugo Figueiredo
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Wimbledon Office are waiting to hear from you!
ludlowthompson

43-45 Wimbledon Hill Road Wimbledon, London
Greater London
SW19 7NA

020 8405 5432, 020 8405 5454
Dec 17,2017
Minithumbup
Alexandre Neto Da Silva
By: 'Francesca&Tommaso'
Dec 17,2017
0 people found
this helpful
After viewing several places with other agency we met Jolanta from the Ludlow Thompson in Wimbledon: she has been great! Jolanta, shadowed by Alex, understood from the very first moment what were our needs and what we were looking for. With This guys help we found our dreams home :)...
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Was this helpful? Yes
Oct 28,2017
Minithumbdown
By: 'Hassan'
Oct 28,2017
0 people found
this helpful
I think I have done something wrong in my life and my punishment was to meet **Wimbledon branch he was everyday giving me a b***t, he was not confident what he was telling , as end of the day it was only empties promises , cause of the miscommunication between him and his manager and the landlord . Absolutely horrible experience, the agent I was dealing with , if you call an agent ( * ) , he lied to me , he was giving me completely different information. Guys I highly not recommend this age...
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Was this helpful? Yes
Jul 06,2017
Minithumbup
Alexandre Neto Da Silva
By: 'Ridvan'
Jul 06,2017
0 people found
this helpful
Alex has made helped us in finding the right property. He was efficient and professional throughout. I would recommend ludlowthompson to anyone looking to rent in the Wimbledon area....
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Comment on agent fees
Good
Was this helpful? Yes
May 28,2017
Minithumbup
Daniela Gomes
By: 'Ellie'
May 28,2017
0 people found
this helpful
Daniela is one of the best agents I have had the pleasure in doing business with. She is very efficient and responded to all my queries. Daniela (the letting manager at Ludlow Thompson) is very professional and knows the market well....
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Comment on agent fees
Good
Was this helpful? Yes
May 23,2017
Minithumbup
Alexandre Neto Da Silva
Daniela Gomes
By: 'Hazel'
May 23,2017
0 people found
this helpful
Really helpful, friendly, and patient. Alexandre was very good at keeping on contact with me throughout the process and was quick to reply on email (even on his days off!)...
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Was this helpful? Yes
Apr 21,2017
Minithumbup
Daniela Gomes
Sophie Maloney
By: 'Eric'
Apr 21,2017
0 people found
this helpful
it was a good experience to work with Daniela and Sophie, they are very professional and efficiency. find a good tenant for my flat. highly recommended. thank you...
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Apr 17,2017
Minithumbup
Sophie Maloney
By: 'Joey'
Apr 17,2017
0 people found
this helpful
Sophie had an honest and dedicated approach and personal ad well. Even though she's obviously selling a 'product' she still was personal and sociable...
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Comment on agent fees
Fees could be given more open and transparent.
Was this helpful? Yes
Apr 13,2017
Minithumbup
Sophie Maloney
By: 'Oliver Sorby Worple Rd'
Apr 13,2017
0 people found
this helpful
From the start of our process Sophie was extremely professional but also very personable which is refreshing in a sales environment. This is a winning formula. She was very detailed when we viewed the flat answering all our questions and following up quickly on anything outstanding. It certainly made the process far less stressful. Thanks...
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Comment on agent fees
The fees were a cost which we considered and could have decided to choose another agent if another suitable property was available.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Sophie Maloney
By: 'Franco'
Apr 11,2017
0 people found
this helpful
Sophie was very friendly and helpful. She made the whole process seamless and hassle free with a very positive attitude....
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Apr 11,2017
Minithumbup
Sophie Maloney
By: 'T.N'
Apr 11,2017
0 people found
this helpful
Sophie was very friendly and helpful whilst we were searching for property. All of our questions were answered promptly and efficiently. She was very accommodating and made this process very smooth for us....
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Apr 02,2017
Minithumbup
Alexandre Neto Da Silva
By: 'Very good'
Apr 02,2017
0 people found
this helpful
Very competent and helpful.... did make my process to rent clear and easy and did help a lot to find the right place for myself and my family...
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Was this helpful? Yes
Mar 30,2017
Minithumbup
Sophie Maloney
Daniela Gomes
By: 'Nick and Jillian'
Mar 30,2017
0 people found
this helpful
We would certainly recommend both Sophie and Daniela. They were helpful, patient, and made the whole process very easy! Overall, renting through Ludlow Thompson has been a very positive experience....
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Mar 28,2017
Minithumbup
By: 'Liz'
Mar 28,2017
0 people found
this helpful
Gabriella was brilliant throughout the process, she really worked hard to stock to the deadlines I needed and kept me constantly informed....
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Mar 10,2017
Minithumbup
Sophie Maloney
Alexandre Neto Da Silva
By: 'Tilda'
Mar 10,2017
1 people found
this helpful
Very professional, proactive attitude Set up of the contract and referencing done quickly Tenancy agreement explained in detail Enquiries answered quickly and efficiently...
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Mar 08,2017
Minithumbup
Daniela Gomes
By: 'KG'
Mar 08,2017
0 people found
this helpful
Daniela has been very good throughout the process- prompt in providing updates and proactive in finding suitable tenants. Great working with her....
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Comment on agent fees
Bad - this is not specific to Ludlow Thompson but the high street agents in general.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Daniela Gomes
By: 'Anna Farrugia'
Feb 21,2017
0 people found
this helpful
Daniela has been very attentive and responded positively to requests made by myself. I would recommend her anytime. The back up staff were all helpful and prompt in dealing with my concerns....
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Comment on agent fees
I am happy with the Agency fees
Was this helpful? Yes
Feb 15,2017
Minithumbup
Daniela Gomes
By: 'Alia'
Feb 15,2017
0 people found
this helpful
Very quick to respond and deal with all issues and queries. Kept up to date on all developments. Very happy with the service....
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Was this helpful? Yes
Feb 13,2017
Minithumbup
Daniela Gomes
By: 'D Harrison'
Feb 13,2017
0 people found
this helpful
Daniela has been great to work with. She has always been extremely pro-active, we did not need to chase her at all. She has been happy to sit down and spend time answering our queries and has made our experience smooth and hassle free. A tenant was found for us a week after we signed up with Ludlow Thompson and the whole process was wonderfully easy....
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Comment on agent fees
We felt like the team listened to our concerns regarding the fees and were happy to assist us. We still find the charging of the fees rather strange (not taken on a monthly basis from the rental income), but our needs were taken into account partially with this.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Daniela Gomes
By: 'Angela ASDT Properties LTD'
Feb 07,2017
0 people found
this helpful
Daniela is very attentive member of the Ludlow Thompson Team. Daniella attends to all her tenants/landlords needs quickly and efficiently. We highly appreciate Daniela's help with completing our tenancy agreement....
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Comment on agent fees
Ludlow Thompson Fees are fair and reasonable in line with the excellent service they provide.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Daniela Gomes
By: 'Tamara'
Feb 07,2017
0 people found
this helpful
It was a very professional service, quick communications, willingness to find a solution, suitable for all parties, and make things happen....
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Comment on agent fees
Tenant's fees could be lower.
Was this helpful? Yes
Feb 03,2017
Minithumbup
Daniela Gomes
By: 'Katie B'
Feb 03,2017
0 people found
this helpful
Daniela and her team were very responsive in terms of communication and provided a professional and helpful service throughout the lettings procedure....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2017
Minithumbup
Daniela Gomes
By: 'A Fuller'
Jan 30,2017
0 people found
this helpful
Daniela has been extremely helpful and proactive throughout the entire letting process. She has been determined to find a good tenant that was suitable for the property and never gave up looking. Always kept in touch advising of progress and providing advice when requested. Thank you...
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Comment on agent fees
Fee agreed at the outset and delivered within the fee agreement
Was this helpful? Yes
Jan 25,2017
Minithumbup
Daniela Gomes
By: 'SS'
Jan 25,2017
0 people found
this helpful
Prompt and efficient service from Daniella and her team, enabling me to complete the lease agreement with a quick turn around time....
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Comment on agent fees
As a tenant, agency fees should be the responsibility of the landlord / property owner.
Was this helpful? Yes
Jan 24,2017
Minithumbup
Daniela Gomes
By: 'Klaudia'
Jan 24,2017
0 people found
this helpful
Very helpful and answered all our questions. We got almost all information we needed.Thank you very much for your help....
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Was this helpful? Yes
Jan 24,2017
Minithumbup
Daniela Gomes
By: 'Eric'
Jan 24,2017
0 people found
this helpful
Daniela Gomas at the Ludlow Branch in Wimbledon did a sterling job in finding the best tenants for our property in Wimbledon. She is dedicated, direct and transparent and takes at heart the business of finding the best tenants....
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Comment on agent fees
Excellent agent for letting - no one else can beat them.
Was this helpful? Yes
Jan 23,2017
Minithumbup
Daniela Gomes
By: 'Shuman Hussein'
Jan 23,2017
0 people found
this helpful
I was most fortunate to have my property marketed and managed by Daniela Gomes. Thanks to Daniela's exceptional professionalism, diligence, attention to detail, and overall excellent communication skills, the whole experience could not have gone more smoothly. I can commend Daniela and her team at Ludlow Thompson without hesitation....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 30,2016
Minithumbup
By: 'Amedeo'
Nov 30,2016
0 people found
this helpful
We bought our new place with Ludlow Thompson, a 3 bed house, while selling a 2 bed flat with another agent. Dominic has been a pleasure to deal with from start to finish, nothing was too much hassle for him, he was always available to deal with all our queries and requests, always with professionalism and great positive attitude. I would recommend Ludlow Thompson to anyone looking to buy a property with success. Thanks again to Dominic and Gabriella. Amedeo....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 29,2016
Minithumbup
By: 'S.Taylor'
Nov 29,2016
0 people found
this helpful
Dominic is currently helping me buy my first property in Wimbledon. He has been extremely welcoming and never tried to push me into the sale. Dominic has a very kind and warm personality, which puts him above all the other Estate Agents I know. (Including ones I have worked for!) He has always gone the extra mile to help me and has worked incredibly hard to ensure the sale is processed quickly. I am very impressed with his service and Ludlowthompson as a whole....
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Was this helpful? Yes
Nov 28,2016
Minithumbup
Daniela Gomes
By: 'pmc'
Nov 28,2016
0 people found
this helpful
Daniela at LudlowThompson in Wimbledon dealt with the re-letting of my property efficiently and always with excellent communications. I was pleased that she found great tenants quickly and was able to deal with the formalities without fuss and without hassle to me. I would be happy to work with her again....
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Was this helpful? Yes
Nov 03,2016
Minithumbup
Daniela Gomes
By: 'Wimbledon Flat Owner'
Nov 03,2016
0 people found
this helpful
Was very pleased with the service I received from Daniela Gomes. I was kept up to date on prospective tenants and any queries were sorted out efficiently and in a timely manner. The whole process went well and I am pleased with the tenants she helped to acquire....
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Comment on agent fees
There were some issues with the fees as I had previously agreed terms with another member of staff (who had left the office) but once I made this known the terms were eventually honoured.
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £4,350
  • Max: £987,000

Letting
  • Min: £0
  • Max: £260,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
82 5 185 13 47 2 27 0 34 3
Alexandre Neto Da Silva Alexandre Neto Da Silva
Lettings Manager
5 reviews

About Alexandre No description set View full profile
Harry Hay - upload your photo Harry Hay
Lettings Apprentice
0 reviews

About Harry No description set View full profile
Jolanta Janusz - upload your photo Jolanta Janusz
Lettings Negotiator
0 reviews

About Jolanta No description set View full profile
Hugo Figueiredo - upload your photo Hugo Figueiredo
Apprentice Lettings Negotiator
0 reviews

About Hugo No description set View full profile

Job vacancies

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Fees

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Last updated at 4:42 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 4:42 PM 02/03/2016 by allAgents

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