• upload your photo
    Kenneth
  • upload your photo
    Jolanta
  • upload your photo
    Hugo
  • claim your profile
    Kerry
  • claim your profile
    William
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether you Read full description...are looking to buy, let, sell or rent the team at our Wimbledon Office are waiting to hear from you!
ludlowthompson

62 Merton High St Tooting, London

SW19 7NA

020 8405 5432, 020 8405 5454

“ Review... ”

Apr 06,2018
Minithumbup
Kerry
William
By: 'berk'
Apr 06,2018
0 people found
this helpful
Both Kerry and William have been extremely helpful during the process of us moving into the new flat. Couldn't have asked for better help and we are lucky to have had Kerry & William help us with everything we have required. Prompt, helpful and ...
read full review
Comment on agent fees
normal, every agency pretty much requires the same amount
Was this helpful? Yes
Feb 14,2018
Minithumbdown
By: 'SMylee'
Feb 14,2018
0 people found
this helpful
Review for Melissa Jeynes, “property manager”. Singularly the worst customer experience I have had the misfortune to receive. If I were to give marks it would be a negative 10. Seldom replies to emails. Never takes calls and makes arrangements for the property without authority....
read full review
Comment on agent fees
You are taking a fee and NOT providing a contracted service.
Was this helpful? Yes
By: Customer Services
Feb 22, 2018
View all comments (1)
Dear SMylee, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would really appreciate if you could please address your concerns in an email to our Customer Services department at customerservices@ludlowthompson.com so that we c ...
Jan 17,2018
Minithumbup
By: 'Phil Davies'
Jan 17,2018
0 people found
this helpful
Great working with Josh. He was diligent and always provided quick response to my questions and provided good follow up. Highly recommend his services Phil...
read full review
Was this helpful? Yes
Jan 16,2018
Minithumbup
Alexandre
By: 'Paul'
Jan 16,2018
0 people found
this helpful
Alex was great to deal with in the re-letting of my Wimbledon property. He kept me informed throughout and was successful in getting a prompt re-let, with no void period. He also dealt with a number of specific requests, including procuring some furniture, without any ...
read full review
Was this helpful? Yes
Jan 13,2018
Minithumbup
Jolanta
By: 'Catalin'
Jan 13,2018
1 people found
this helpful
Many thanks to Jolanta Janusz and the team for making our dream house come true.The service was beyond the expectations.Was great,prompt and with great professionalism.I will recommend the agency and the great service of the agent at the place I work,...
read full review
Comment on agent fees
Very very good! Fantastic service!!!
Was this helpful? Yes
Jan 03,2018
Minithumbup
Jolanta
Alexandre
By: 'James C'
Jan 03,2018
0 people found
this helpful
Jolanta was incredibly kind and hugely accommodating to my partner and I during the whole process. She has an excellent nature and worked incredibly hard to get us into the house as fast as she possible could. We could not recommend her highly enough....
read full review
Comment on agent fees
Jolanta should be paid more.
Was this helpful? Yes
Dec 20,2017
Minithumbup
Alexandre
Kenneth
By: 'Aliya'
Dec 20,2017
0 people found
this helpful
It was pleasure dealing with Alex and team at Wimbledon branch. All communication was prompt, all calls returned and questions answered. Alex is a true professional and has great personality! He demonstrated excellent negotiating skills and provided reasonable flexibility which was great! I recommend this ...
read full review
Was this helpful? Yes
Dec 19,2017
Minithumbup
Jolanta
Kenneth
By: 'Alex'
Dec 19,2017
0 people found
this helpful
We had a great experience renting the house trough Ludlowthompson, the guys has been really helpful finding the house that we were looking for, definitely I highly recommend them...
read full review
Was this helpful? Yes
Dec 17,2017
Minithumbup
Alexandre
By: 'Francesca&Tommaso'
Dec 17,2017
0 people found
this helpful
After viewing several places with other agency we met Jolanta from the Ludlow Thompson in Wimbledon: she has been great! Jolanta, shadowed by Alex, understood from the very first moment what were our needs and what we were looking for. With This guys help we ...
read full review
Was this helpful? Yes
Oct 28,2017
Minithumbdown
By: 'Hassan'
Oct 28,2017
0 people found
this helpful
I think I have done something wrong in my life and my punishment was to meet **Wimbledon branch he was everyday giving me a b***t, he was not confident what he was telling , as end of the day it was only empties promises , cause ...
read full review
Was this helpful? Yes
Jul 06,2017
Minithumbup
Alexandre
By: 'Ridvan'
Jul 06,2017
0 people found
this helpful
Alex has made helped us in finding the right property. He was efficient and professional throughout. I would recommend ludlowthompson to anyone looking to rent in the Wimbledon area....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 28,2017
Minithumbup
Daniela
By: 'Ellie'
May 28,2017
0 people found
this helpful
Daniela is one of the best agents I have had the pleasure in doing business with. She is very efficient and responded to all my queries. Daniela (the letting manager at Ludlow Thompson) is very professional and knows the market well....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 23,2017
Minithumbup
Alexandre
Daniela
By: 'Hazel'
May 23,2017
0 people found
this helpful
Really helpful, friendly, and patient. Alexandre was very good at keeping on contact with me throughout the process and was quick to reply on email (even on his days off!)...
read full review
Was this helpful? Yes
Apr 21,2017
Minithumbup
Daniela
Sophie
By: 'Eric'
Apr 21,2017
0 people found
this helpful
it was a good experience to work with Daniela and Sophie, they are very professional and efficiency. find a good tenant for my flat. highly recommended. thank you...
read full review
Was this helpful? Yes
Apr 17,2017
Minithumbup
Sophie
By: 'Joey'
Apr 17,2017
0 people found
this helpful
Sophie had an honest and dedicated approach and personal ad well. Even though she's obviously selling a 'product' she still was personal and sociable...
read full review
Comment on agent fees
Fees could be given more open and transparent.
Was this helpful? Yes
Apr 13,2017
Minithumbup
Sophie
By: 'Oliver Sorby Worple Rd'
Apr 13,2017
0 people found
this helpful
From the start of our process Sophie was extremely professional but also very personable which is refreshing in a sales environment. This is a winning formula. She was very detailed when we viewed the flat answering all our questions and following up quickly on anything ...
read full review
Comment on agent fees
The fees were a cost which we considered and could have decided to choose another agent if another suitable property was available.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Sophie
By: 'Franco'
Apr 11,2017
0 people found
this helpful
Sophie was very friendly and helpful. She made the whole process seamless and hassle free with a very positive attitude....
read full review
Was this helpful? Yes
Apr 11,2017
Minithumbup
Sophie
By: 'T.N'
Apr 11,2017
0 people found
this helpful
Sophie was very friendly and helpful whilst we were searching for property. All of our questions were answered promptly and efficiently. She was very accommodating and made this process very smooth for us....
read full review
Was this helpful? Yes
Apr 02,2017
Minithumbup
Alexandre
By: 'Very good'
Apr 02,2017
0 people found
this helpful
Very competent and helpful.... did make my process to rent clear and easy and did help a lot to find the right place for myself and my family...
read full review
Was this helpful? Yes
Mar 30,2017
Minithumbup
Sophie
Daniela
By: 'Nick and Jillian'
Mar 30,2017
0 people found
this helpful
We would certainly recommend both Sophie and Daniela. They were helpful, patient, and made the whole process very easy! Overall, renting through Ludlow Thompson has been a very positive experience....
read full review
Was this helpful? Yes
Mar 28,2017
Minithumbup
By: 'Liz'
Mar 28,2017
0 people found
this helpful
Gabriella was brilliant throughout the process, she really worked hard to stock to the deadlines I needed and kept me constantly informed....
read full review
Was this helpful? Yes
Mar 10,2017
Minithumbup
Sophie
Alexandre
By: 'Tilda'
Mar 10,2017
1 people found
this helpful
Very professional, proactive attitude Set up of the contract and referencing done quickly Tenancy agreement explained in detail Enquiries answered quickly and efficiently...
read full review
Was this helpful? Yes
Mar 08,2017
Minithumbup
Daniela
By: 'KG'
Mar 08,2017
0 people found
this helpful
Daniela has been very good throughout the process- prompt in providing updates and proactive in finding suitable tenants. Great working with her....
read full review
Comment on agent fees
Bad - this is not specific to Ludlow Thompson but the high street agents in general.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Daniela
By: 'Anna Farrugia'
Feb 21,2017
0 people found
this helpful
Daniela has been very attentive and responded positively to requests made by myself. I would recommend her anytime. The back up staff were all helpful and prompt in dealing with my concerns....
read full review
Comment on agent fees
I am happy with the Agency fees
Was this helpful? Yes
Feb 15,2017
Minithumbup
Daniela
By: 'Alia'
Feb 15,2017
0 people found
this helpful
Very quick to respond and deal with all issues and queries. Kept up to date on all developments. Very happy with the service....
read full review
Was this helpful? Yes
Feb 13,2017
Minithumbup
Daniela
By: 'D Harrison'
Feb 13,2017
0 people found
this helpful
Daniela has been great to work with. She has always been extremely pro-active, we did not need to chase her at all. She has been happy to sit down and spend time answering our queries and has made our experience smooth and hassle free. A ...
read full review
Comment on agent fees
We felt like the team listened to our concerns regarding the fees and were happy to assist us. We still find the charging of the fees rather strange (not taken on a monthly basis from the rental income), but our needs were taken into account partially with this.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Daniela
By: 'Angela ASDT Properties LTD'
Feb 07,2017
0 people found
this helpful
Daniela is very attentive member of the Ludlow Thompson Team. Daniella attends to all her tenants/landlords needs quickly and efficiently. We highly appreciate Daniela's help with completing our tenancy agreement....
read full review
Comment on agent fees
Ludlow Thompson Fees are fair and reasonable in line with the excellent service they provide.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Daniela
By: 'Tamara'
Feb 07,2017
0 people found
this helpful
It was a very professional service, quick communications, willingness to find a solution, suitable for all parties, and make things happen....
read full review
Comment on agent fees
Tenant's fees could be lower.
Was this helpful? Yes
Feb 03,2017
Minithumbup
Daniela
By: 'Katie B'
Feb 03,2017
0 people found
this helpful
Daniela and her team were very responsive in terms of communication and provided a professional and helpful service throughout the lettings procedure....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2017
Minithumbup
Daniela
By: 'A Fuller'
Jan 30,2017
0 people found
this helpful
Daniela has been extremely helpful and proactive throughout the entire letting process. She has been determined to find a good tenant that was suitable for the property and never gave up looking. Always kept in touch advising of progress and providing advice when requested. Thank ...
read full review
Comment on agent fees
Fee agreed at the outset and delivered within the fee agreement
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £4,350
  • Max: £987,000

Letting
  • Min: £0
  • Max: £260,000

ARLA My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
85 6 189 13 47 2 27 0 34 3
No image available Kenneth

No image available Jolanta

No image available Hugo

Upload your photo Kerry

Upload your photo William

Fees

No fees set.
Last updated at 2:36 PM 30/05/2018 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 2:36 PM 30/05/2018 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Book FREE Valuation

Branch - Wimbledon, London, SW19