• Daniela Gomes
    Daniela Gomes
  • Mark Williamson
    Mark Williamson
  • Danielle O'Connor
    Danielle O'Connor
  • Hannah Bick
    Hannah Bick
  • Elizabeth Barton
    Elizabeth Barton
  • Ronnie Rechere
    Ronnie Rechere
  • Dominic Webber
    Dominic Webber
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Wimbledon Office are waiting to hear from you!
ludlowthompson

43-45 Wimbledon Hill Road Wimbledon, London
Greater London
SW19 7NA

020 8405 5432, 020 8405 5454

Feb 01,2016
Minithumbup
By:
Feb 01,2016
Featured Review
0 people found
this helpful
My experience is buying a house through them. From the viewing by Francesca to the negotiation with Georgina I cannot recommend this Agency highly enough. Georgina is extremely professional, has excellent knowledge of the property concerned and the vendor, listens exactly to what you say and comments on that and honestly could not be more helpful. The experience of buying and selling is a stressful one but Georgina has made everything run smoothly and the journey has been made simpler and mor...
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Comment on agent fees
N/A as buying through this Agency
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Apr 12,2016
Minithumbup
By:
Apr 12,2016
Featured Review
0 people found
this helpful
Billy and Hannah have both been very helpful in supporting my search for a new rental property, arranging viewings, responding to questions, and keeping me informed of progress. The process to date has been very easy, for which I am grateful....
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Comment on agent fees
Higher than expected.
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Apr 28,2016
Minithumbup
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Apr 28,2016
Featured Review
0 people found
this helpful
Good service, found a good buyer in no time and communicated very well through the whole process. This helped keep momentum and we exchanged and completed on time. Many thanks!...
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Comment on agent fees
As market
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
We bought our new place with Ludlow Thompson, a 3 bed house, while selling a 2 bed flat with another agent. Dominic has been a pleasure to deal with from start to finish, nothing was too much hassle for him, he was always available to deal with all our queries and requests, always with professionalism and great positive attitude. I would recommend Ludlow Thompson to anyone looking to buy a property with success. Thanks again to Dominic and Gabriella. Amedeo....
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Comment on agent fees
N/A
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Nov 29,2016
Minithumbup
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Nov 29,2016
0 people found
this helpful
Dominic is currently helping me buy my first property in Wimbledon. He has been extremely welcoming and never tried to push me into the sale. Dominic has a very kind and warm personality, which puts him above all the other Estate Agents I know. (Including ones I have worked for!) He has always gone the extra mile to help me and has worked incredibly hard to ensure the sale is processed quickly. I am very impressed with his service and Ludlowthompson as a whole....
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Nov 28,2016
Minithumbup
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Nov 28,2016
0 people found
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Daniela at LudlowThompson in Wimbledon dealt with the re-letting of my property efficiently and always with excellent communications. I was pleased that she found great tenants quickly and was able to deal with the formalities without fuss and without hassle to me. I would be happy to work with her again....
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Nov 03,2016
Minithumbup
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Nov 03,2016
0 people found
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Was very pleased with the service I received from Daniela Gomes. I was kept up to date on prospective tenants and any queries were sorted out efficiently and in a timely manner. The whole process went well and I am pleased with the tenants she helped to acquire....
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Comment on agent fees
There were some issues with the fees as I had previously agreed terms with another member of staff (who had left the office) but once I made this known the terms were eventually honoured.
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Jun 12,2016
Minithumbdown
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Jun 12,2016
0 people found
this helpful
The worst company ever to deal with. At the time of renting property, they are very nice & polite, just want to take your mone asap. But if you require any service afterwards, then they are complete opposit. I was told flat will be painted & carpets will be replaced with wooden floor, broken unit urge, sofa & mattress will be changed but the day I moved in, nothing was done, I was extremely unhappy & shocked to see that how a company such as Ludlow can do like this. Then bra...
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Apr 14,2016
Minithumbup
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Apr 14,2016
0 people found
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smart ans friendly he was waiting for me like an 1 hr as i was there late. even smile and good service...
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Comment on agent fees
slightly expensive Agent's Fees
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Apr 08,2016
Minithumbup
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Apr 08,2016
0 people found
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I was very impressed with the service that Billy offered. He was very knowledgeable and professional at all times, as well as having a kind and easy going personality. He was also very prompt about getting back to us regarding any queries we had via email. I would highly recommend this agent to anyone....
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Comment on agent fees
The fees were pretty standard for this sort of property.
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Jan 22,2016
Minithumbdown
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Jan 22,2016
0 people found
this helpful
We had a terrible experience with Will from the start to the end of our tenancy. He held the viewing which at the time seemed great. When we moved in we found the wall covered in mould which he had strategically covered with suitcases and a bookcase during our viewing (we know this because I contacted the previous tenants after moving in.) He then held viewings at our flat when we were moving out. Despite asking COUNTLESS times to be informed of any viewings he was holding at the flat he w...
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Comment on agent fees
Too high for the terrible service.
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Dec 14,2015
Minithumbup
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Dec 14,2015
0 people found
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Fantastic service. Execellent advice and very willing to help. Always available to talk and return calls. No hesitation in recommending....
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Dec 12,2015
Minithumbup
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Dec 12,2015
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We were selling our property from overseas so initial contact with the agents we spoke to was via phone. Kirsty made the best impression and had a pragmatic and realistic approach to valuation which was what we were after. She secured a sale at around that valuation and managed the sale process well, communicating with all parties concerned. Would definitely recommend her...
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Comment on agent fees
Fees were market rate.
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Dec 10,2015
Minithumbup
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Dec 10,2015
0 people found
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Excellent service throughout the entire process. Kept me updated as things were progressing and ensured any issues were always swiftly dealt with....
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Dec 09,2015
Minithumbup
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Dec 09,2015
0 people found
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Kirsty's professionalism throughout the process was excellent and admirable. There is no doubt in my mind that I would use them, and her again in the future....
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Dec 08,2015
Minithumbup
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Dec 08,2015
0 people found
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Hi, We recently swapped agents from Mrs Rebecca to Laura T and she has been absolutely fantastic and lovely to deal with. We are dealing with a bit of issues in the property that I am renting for almost 2 years now, and Laura has been communicative and helping out as much as she could. I don't hesitate to recommend her work as it has been a fantastic change to us. Thanks, Denisa...
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Comment on agent fees
I am not quite aware of the agent fees if I am honest , so my comments can not make any change here.
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Nov 27,2015
Minithumbup
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Nov 27,2015
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I found Georgina to be incredibly helpful, incredibly patient with our questions, and had a very professional attitude from the moment I first spoke to her on the phone to view the property until the moment she handed keys over to us. I think other people from Ludlow Thompson's referencing team deserve a call out, Kerry Lindsay and Ria Green, were supportive, accommodating and communicative throughout the referencing process. In the 4 years I have been living in London, Ludlow Thompson have, b...
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Nov 06,2015
Minithumbup
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Nov 06,2015
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Being a non-resident property owner I had some anxiety around the prospect of selling the property. I asked Ludlow's property management division to put me in contact with someone in sales. Kirsty Mullen responded and quickly put me at ease. She promptly produced a well researched valuation, liaised with my tenants, arranged an open day for viewings and within 2 days handed me a number of offers. I accepted an offer and the entire process went along seamlessly. Kirsty provided regular updates t...
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Oct 06,2015
Minithumbup
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Oct 06,2015
0 people found
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I had my property on the market with two other agents for almost four months. In that time I had a handful of viewings and no offers. As soon as I went to Ludlows in Wimbledom, everything changed. Kirsty Mullen was fantastic! Within two days of listing the property, Kirsty had not only secured a number of viewings, she had also secured two offers! Within 6 weeks she had closed the deal. We were so impressed and honestly regretted not having gone to her from the start. I would thoroughl...
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Comment on agent fees
Given the pace at which Ludlow moved and the service they provided, the fees were wholly acceptable.
Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
0 people found
this helpful
Very good, efficient and personable service from Kirsty! she was very skillful at walking the line between serving the seller's and buyer's interest - not an easy thing to do!...
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Sep 10,2015
Minithumbdown
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Sep 10,2015
0 people found
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I had a terrible experience with ludlowthompson letting in 43-45 Wimbledon Hill Road,SW19 7NA and as a dissatisfied customer I will provide a bud advertising for it . I found it the worst experience I've ever had in all my life! I and my housemates we had to move to one of them houses on the 1st of this month so about 1 week before we filled all the application forms which the agency emailed to us , we provided them all our documentation such us ID photocopy, payslips photocopy ,3 months b...
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Aug 21,2015
Minithumbup
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Aug 21,2015
0 people found
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Jenny was the agent we dealt with mainly. She was an excellent agent and was very professional. She gave us thorough information about the properties we viewed and negotiated furniture being included in our offer. Jenny was always available to speak to when problems arose. The only thing we would have appreciated from the agency was a detailed explanation of the refrencing process. We were both new England so it was a long and thorough process. Overall we had a positive experience and would re...
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Comment on agent fees
The agents fees are enjoying expensive but in saying that they are cheaper than most other agencies we came across.
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Jul 29,2015
Minithumbup
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Jul 29,2015
0 people found
this helpful
Kirsty has always been friendly, helpful and efficient. She seems to take everything in her stride and inspires confidence. My maisonette is not a completely straightforward sale but Kirsty has steered it along safely so far. She seems to genuinely value the satisfaction of her clients. Stuart Kee showed viewers round my property and was always smartly dressed, polite and knowledgeable about my property. I'm sure he was instrumental in my finding a buyer relatively quickly....
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Jul 28,2015
Minithumbup
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Jul 28,2015
0 people found
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I was extremely pleased with the level of professionalism I received from Kirsty. The sale was a very difficult one to close, as it involved having to obtain a court order to evict tenants whilst ensuring that both me, as Seller, and the Buyer were managed properly throughout the process. Kirsty was effectively able to manage many different issues to ensure that the sale did not fall through and closed meeting both parties requirements. I highly recommend Kirsty and am pleased to have dea...
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Jul 27,2015
Minithumbup
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Jul 27,2015
0 people found
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Georgina assisted us with the utmost professionalism and due care. She kept us updated at all times and always had out best interest at heart. Georgina comes highly recommended!...
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Jul 27,2015
Minithumbup
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Jul 27,2015
0 people found
this helpful
From the moment I met Kirsty at my fathers property, I knew I was in good hands. She had all the facts & figures to hand, explained everything thoroughly and made me feel totally confident in appointing Ludlow Thompson to sell my fathers house. Her help and expertise is continuing through these early stages of the process... THANK YOU KIRSTY..!!!...
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Jul 27,2015
Minithumbup
By:
Jul 27,2015
0 people found
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Kirsty was awesome! She was always there to answer our questions and advise us. She is so lovely, polite and professional. She worked so hard to get us our home, it just wouldn't have been possible without her....
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Jul 27,2015
Minithumbup
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Jul 27,2015
0 people found
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Georgina was extremely helpful in arranging viewings and assisting me in finding a location to rent in London. I was given many options and was given great advice throughout my search....
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Comment on agent fees
the fees seemed reasonable however the initial 500 and further 500 to secure the property aswell as the deposit seemed a little excessive however the process was then swift without issue.
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Jul 27,2015
Minithumbup
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Jul 27,2015
0 people found
this helpful
Kirsty provided a first class service. She managed a very difficult and protracted sale of my property with complete professionalism, through to a successful completion. Kirsty definitely earned her fee on this sale! I was delighted with the service I received and would highly recommend Kirsty/LT in the future....
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Jul 27,2015
Minithumbup
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Jul 27,2015
0 people found
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Very helpful with our property search and with negotiating our terms with the landlord. Will be happy to recommend to other tenants....
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Jul 26,2015
Minithumbup
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Jul 26,2015
0 people found
this helpful
Jenni and Georgina have been excellent in their dealings with us. They have been extremly proffessional and polite and really gone the extra mile for us. Really we where very lucky to find LudlowThompson and Jenni and Georgina has made renting a house so much easier. They have tried to help us in every way possible, and they have been very patient in explaining things to us as it was our first time renting a house together in England. I recommend them highly....
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Jul 26,2015
Minithumbup
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Jul 26,2015
0 people found
this helpful
Both Jenni and Georgina have been exceptional throughout the whole process. Whenever we have had an issue or needed to discuss something, they have always been happy to help. Jenni in particular has helped us in every way possible and made the application significantly easier to manage. Without a doubt I would recommend the branch to any prospective customer and I feel 100% reassured with Jenni and Georgina to help us....
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Jul 24,2015
Minithumbup
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Jul 24,2015
0 people found
this helpful
Acceptable level of service, Generally replies to emails and requests quickly. However we have received a LOT of calls form third parties trying to sell us stuff as a result of filling in the referencing form which we are not thrilled about as this was not clearly marked. As we have not moved in yet i cannot comment on the level of service ongoing but up to now its been fine....
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Comment on agent fees
‚£509 is a lot of money to write up what is essentially a very standard rental contract, Also the credit checks are done internally so it seems a lot of additional money to charge for these services.
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £4,350
  • Max: £987,000

Letting
  • Min: £0
  • Max: £260,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
73 5 171 12 46 2 27 0 33 3
Daniela Gomes Daniela Gomes
Lettings Manager
97 reviews

About Daniela No description set View full profile
Mark Williamson Mark Williamson
Sales Manager
0 reviews

About Mark No description set View full profile
Danielle O'Connor Danielle O'Connor
Apprentice Lettings Negotiator
0 reviews

About Danielle No description set View full profile
Hannah Bick Hannah Bick
Lettings Manager
31 reviews

About Hannah No description set View full profile
Elizabeth Barton Elizabeth Barton
Sales Negotiator
0 reviews

About Elizabeth No description set View full profile
Ronnie Rechere Ronnie Rechere
Lettings Negotiator
6 reviews

About Ronnie No description set View full profile
Dominic Webber Dominic Webber
Lettings Negotiator
2 reviews

About Dominic No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 4:42 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 4:42 PM 02/03/2016 by allAgents

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