ludlowthompson - Apex House, Worcester, WR4

744 reviews 4.6/5 rating
  • 74% valuation accuracy
  • 93% recommend
  • 78% fee satisfaction
  • Ria Green
    Ria Green
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    Noel Colledge
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    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
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    Sushmita Begum
  • Max Harris
    Max Harris
  • Ross Edwards
    Ross Edwards
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    Thomas Evans
  • Kerry Lindsay
    Kerry Lindsay
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    Samuel Woodward
  • Gemma Heaton
    Gemma Heaton
  • Su Colledge
    Su Colledge
  • Abigail Hemmings
    Abigail Hemmings
  • Joanna Podsiadlo
    Joanna Podsiadlo
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    Sophie Conway
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    Zair Hussain
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    Stacey Pereira
  • Olivia-Rose Taylor
    Olivia-Rose Taylor
  • Kieran Rodway
    Kieran Rodway
  • Garry Mollart
    Garry Mollart
  • Conner Roberts
    Conner Roberts
  • Jordan Powell
    Jordan Powell
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    Sophy Goodwin
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    Lily Hodgkins
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over 1bn worth of property and over 9000 people rent/let with us across London. Apex House, Worcest Read full description...er is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098
Jun 21,2017
Minithumbup
Kerry Lindsay
Kerry Lindsay
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Jun 21,2017
0 people found
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Very professional. I would have liked to be more updated on the employment referencing but overall I am very satisfied with her service and professionalism....
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Jun 14,2017
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Kerry Lindsay
Kerry Lindsay
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Jun 14,2017
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Kerry was not only very efficient but accommodating and helpful when I was having trouble getting referencing from my employer. Would recommend....
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Jun 13,2017
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Kerry Lindsay
Kerry Lindsay
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Jun 13,2017
0 people found
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Kerry was incredibly helpful and quick to respond to questions, ensuring that I wasn't left wondering what was going on....
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Jun 12,2017
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Ria Green
Ria Green
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Jun 12,2017
0 people found
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Very helpful, prompt and effective responses to all queries and requirements in a fairly short period of contact (4 months)....
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Jun 12,2017
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Kerry Lindsay
Kerry Lindsay
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Jun 12,2017
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It's not often that one finds an agent as swift and effective as Kerry Lindsay. The apartment that I viewed turned out to be something exactly I was looking for. My offer was negotiated by the agent for the benefit of both parties. Both the offer and the referencing were processed smoothly. I would highly recommend the agent....
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Jun 09,2017
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Ria Green
Ria Green
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Jun 09,2017
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Always prompt to respond, helpful, friendly and clear. Couldn't ask for a better property manager, to be honest. Thanks....
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Jun 06,2017
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Kerry Lindsay
Kerry Lindsay
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Jun 06,2017
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Kerry was amazing during the referencing process, rather eloquent and efficient. She was always nice to us when we had doubts, and very thoughtful....
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Jun 02,2017
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Andrew Dunham
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Jun 02,2017
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I recently contacted Andrew about a number of repairs needed to the house. He swiftly arranged for contractors to carry out the work required, and this work was done to an excellent standard....
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Comment on agent fees
Fairly reasonable
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Jun 02,2017
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Ria Green
Ria Green
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Jun 02,2017
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Ria has always been very efficient and pro-active when dealing with any type of requests. She always acts with diligence and professionalism. I definitely recommend her...
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May 30,2017
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Abigail Hemmings
Abigail Hemmings
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Sushmita Begum
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May 30,2017
1 people found
this helpful
Sushmita has been very helpful on countless occasions. Particularly when dealing with our difficult landlords. Her gas safety certificate work was exemplary! Neil Palmer...
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May 28,2017
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Andrew Dunham
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May 28,2017
0 people found
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Responsive, client-focused, experienced, and willing to share good advice. Not a big project, but Andrew gave five star service....
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May 26,2017
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Sushmita Begum
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May 26,2017
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Sushmita is an absolute asset to Ludlow Thompson. She only dealt with my notice whilst her colleague was on leave and she has been an absolute pleasure to work with. Never failed to email me back in time and has always been pleasant to speak to. I want to personally thank her for all of her hard work and making my move out an easy experience. Thank you Sushmita!...
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May 17,2017
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Zair Hussain
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May 17,2017
0 people found
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I dealt with Zair during the end of my tenancy and he was helpful and informative from start to finish. He informed me quickly of all the processes and costs with replacing myself on the tenancy, and was very friendly throughout....
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Comment on agent fees
Good
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May 16,2017
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Kerry Lindsay
Kerry Lindsay
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May 16,2017
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Very helpful and always easy to contact. Kerry kept me informed throughout the letting process of any problems and all progress....
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May 08,2017
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Kerry Lindsay
Kerry Lindsay
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May 08,2017
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Prompt and informative communication and helpful along the way. Kerry showed an interest in our well being and tried very hard to make sure we were kept informed and happy. Great service....
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May 04,2017
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Andrew Dunham
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May 04,2017
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Andrew has been fantastic in getting my flat redecorated following ongoing water damage from the flat above. It took a long time for the landlord upstairs to get the issue resolved and Andrew was calm throughout....
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May 03,2017
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Ria Green
Ria Green
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May 03,2017
0 people found
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Ria and the team were helpful in renewing my current lease agreements. She was pleasant to work with throughout the process....
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May 02,2017
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Kerry Lindsay
Kerry Lindsay
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May 02,2017
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Kerry was very swift, polite and professional. I'm happy with the service provided and would recommend her to others....
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Apr 26,2017
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Kerry Lindsay
Kerry Lindsay
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Apr 26,2017
0 people found
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Happy with the reference process. It was quick and easy. Sent the documents and did not have to worry about it anymore....
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Apr 24,2017
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Ross Edwards
Ross Edwards
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Apr 24,2017
1 people found
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Ross has been incredibly helpful and responded to all of my questions with efficiency and positivity. He has been an effective link between myself and the landlord and resolved any issues quickly....
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Apr 12,2017
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Apr 12,2017
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Laura is always fast and efficient with her responses and has a great ability to provide clear information and resolve issues promptly where they arose. Without exception a polite, friendly and trustworthy link between landlord and tenant. In our view she has been the outstanding property manager we experienced during the approx seven years of renting our property through Ludlow Thompson....
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Comment on agent fees
Good value for peace of mind.
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Apr 12,2017
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Kerry Lindsay
Kerry Lindsay
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Apr 12,2017
0 people found
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Kerry was kind and efficient. She helped me trhough the whole process and was able to understand my very specific situation....
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Apr 05,2017
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Kerry Lindsay
Kerry Lindsay
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Apr 05,2017
0 people found
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Kerry has been extremely helpful and proactive in keeping us in touch on the status of our referencing and helping us get it completed as soon as possible...
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Comment on agent fees
Good
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Mar 31,2017
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Ria Green
Ria Green
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Mar 31,2017
0 people found
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Professional and precise. Ria was very helpful and ready to answer to all out questions. We receive a good service....
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Comment on agent fees
Good
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Mar 23,2017
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Ross Edwards
Ross Edwards
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Mar 23,2017
0 people found
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Ross has been absolutely great to work with - he is highly professional, helpful, responsive and also, importantly, always calm under pressure! Great service....
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Mar 22,2017
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Ria Green
Ria Green
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Mar 22,2017
0 people found
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The referencing process was carried out by Ria in a very professional and helpful way. Although the process by the company was too long, Ria was able to assist and close it in a best possible way....
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Mar 21,2017
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Ria Green
Ria Green
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Mar 21,2017
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Ria was very efficiant and helpful with the referencing process thank you so much for making it as smooth as possible...
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Mar 21,2017
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Zair Hussain
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Mar 21,2017
0 people found
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Attentive and responsive agent. I had difficulties with my first agent and since Zair joined the account things have been a lot better. Thank you for your service....
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Mar 21,2017
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Ria Green
Ria Green
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Mar 21,2017
0 people found
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Ria was helpful whenever I contacted with queries relating to the referencing process, overall I'm very happy with the level of service provided...
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Mar 20,2017
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Ria Green
Ria Green
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Mar 20,2017
0 people found
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all dealings were efficient responses were promp. was good dealing with Ria will deal with Ria again in the future thank you...
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Comment on agent fees
good
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Areas covered
  • WR4
  • London
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 74% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
150 14 476 33 1 0 3 0 65 2
Ria Green Ria Green
Lettings Progressor 343 reviews

About Ria No description set View full profile
Noel Colledge - no image available Noel Colledge
Maintenance Manager 0 reviews

About Noel No description set View full profile
Andrew Dunham - no image available Andrew Dunham
Maintenance Administrator 9 reviews

About Andrew No description set View full profile
Debbie Watkins Debbie Watkins
Financial Controller 0 reviews

About Debbie No description set View full profile
George Maddison George Maddison
Services Administrator 0 reviews

About George No description set View full profile
Sushmita Begum - no image available Sushmita Begum
Rent Collection Administrator 7 reviews

About Sushmita No description set View full profile
Max Harris Max Harris
Property Management Team Leader 7 reviews

About Max No description set View full profile
Ross Edwards Ross Edwards
Property Manager 24 reviews

About Ross No description set View full profile
Thomas Evans - no image available Thomas Evans
Property Manager 9 reviews

About Thomas No description set View full profile
Kerry Lindsay Kerry Lindsay
Lettings Progressor 34 reviews

About Kerry No description set View full profile
Samuel Woodward - no image available Samuel Woodward
Property Manager 0 reviews

About Samuel No description set View full profile
Gemma Heaton Gemma Heaton
Head of Property Management 1 reviews

About Gemma No description set View full profile
Su Colledge Su Colledge
Operations Director 1 reviews

About Su No description set View full profile
Abigail Hemmings Abigail Hemmings
Property Manager 31 reviews

About Abigail No description set View full profile
Joanna Podsiadlo Joanna Podsiadlo
Property Manager 14 reviews

About Joanna No description set View full profile
Sophie Conway - no image available Sophie Conway
Rent Collection Administrator 24 reviews

About Sophie No description set View full profile
Zair Hussain - no image available Zair Hussain
Property Manager 24 reviews

About Zair No description set View full profile
Stacey Pereira - no image available Stacey Pereira
Lettings Progressor 2 reviews

About Stacey No description set View full profile
Olivia-Rose Taylor Olivia-Rose Taylor
Services Administrator 0 reviews

About Olivia-Rose No description set View full profile
Kieran Rodway Kieran Rodway
Telesales & Valuations Centre Team Leader 0 reviews

About Kieran No description set View full profile
Garry Mollart Garry Mollart
Telesales Executive 0 reviews

About Garry No description set View full profile
Conner Roberts Conner Roberts
Services Administrator 0 reviews

About Conner No description set View full profile
Jordan Powell Jordan Powell
Telesales Executive 0 reviews

About Jordan No description set View full profile
Sophy Goodwin Sophy Goodwin
Maintenance & Compliance Administrator 0 reviews

About Sophy No description set View full profile
Lily Hodgkins - upload your photo Lily Hodgkins
Services Administrator 0 reviews

About Lily No description set View full profile
Melissa Jeynes - upload your photo Melissa Jeynes
Property Manager 0 reviews

About Melissa No description set View full profile
James Castle - upload your photo James Castle
Rent Collection Administrator 0 reviews

About James No description set View full profile
Joshua Robinson - upload your photo Joshua Robinson
Property Manager 0 reviews

About Joshua No description set View full profile
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Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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Opening hours


  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 19:00
  • Saturday: 09:00 - 15:00
  • Sunday: Closed

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