Apex House, Worcester, WR4
4.6/5, 913 reviews
93% recommended
75% sales valuation accuracy
80% sales fee satisfaction
71% lettings valuation accuracy
80% lettings fee satisfaction
ludlowthompson Apex House is one of the best estate agent branches in the Worcester area. This is the ludlowthompson head office which is located in the Berkeley Business Park on Wainwright Road in the North East of Worcester. Why are ludlowthompson headquarters in Worcester?We have been one of London's ... show more ludlowthompson Apex House is one of the best estate agent branches in the Worcester area. This is the ludlowthompson head office which is located in the Berkeley Business Park on Wainwright Road in the North East of Worcester.
Why are ludlowthompson headquarters in Worcester?
We have been one of London's leading independent estate agents since our inception in 1993. Our Worcester Head office provides services such as property management, rent collection, tenant find and referencing, repairs, maintenance, HR, and finances. ludlowthompson estate agents are fully qualified property professionals that have a pro-active approach to sales and lettings. We concentrate on achieving best value for each individual property, update our clients on each detail concerning their sale or letting and make sure we develop trusted relationships with customers.


Our network of estate agents in London have sold/let over one billion worth of properties and more than 9000 people rented or let their property through us last year. Our sales team lives locally in the Worcester area, therefore, we can give very accurate home valuations and advice to potential customers on the amenities and residential opportunities in the area. Our office is open 7 days a week and you can receive help 24/7 if you have created an account on our website. We provide out of work hours viewings for client convenience.
Worcester area guide
This city is known as a Cathedral and University city. It is famous for being the home of worlds first newspaper, racing, porcelain, rugby and delicious Worcestershire Sauce. Worcester real estate is as diverse as the population. Types of residential properties range from student accommodation to quaint village houses. The growing student population has transformed this city from a quiet cathedral town to a vibrant and lively place to live in. Most students choose rental properties around the university campus. In the East, small villages that make a great quiet place for families or people that want to retire. If you are interested in Worcester property, do not hesitate to contact ludlowthomson for more information.
Ludlow Thompson the award winning London agent

Opening Hours
Address

ludlowthompson
Unit 4, Berkeley Business Park, Wainwright Road
Worcester
Worcestershire
WR4 9FA
0203 004 7098

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 80% £0 £0
Lettings 71% 80% £346 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
184 17 584 47 1 0 3 0 75 3
Areas covered
  • London
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

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“Abigail has been pleasant and professional th......”

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Dec 05,2019
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Abigail
By: 'Rebecca Zipporah Cran'
Dec 05,2019
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Abigail has been pleasant and professional throughout our 18 month tenancy with Ludlow Thompson. However, when the stove in our flat was broken for 6 weeks leaving us unable to cook anything, I did feel that Abigail could have handled it with a bit more compassion. We ...
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“Abigail has been an absolute pleasure to deal......”

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Sep 24,2019
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Abigail
By: 'Suzi Aylott'
Sep 24,2019
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Abigail has been an absolute pleasure to deal with, super lovely and helpful throughout the last year. Always professional and reliable, it always felt like every question and situation was being handled thoroughly and with care. Thanks so much!...
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“Mislead my next agent purposefully with incor......”

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Aug 19,2019
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By: 'William Howard'
Aug 19,2019
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Mislead my next agent purposefully with incorrect information which subsequently caused a number of issues, I would not want to work with Ross again. It is still possible for him to correct his error but has chosen not to do so....
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“Would highly recommend Ludlow Thompson...”

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Aug 14,2019
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Abigail
By: 'Ann-Marie Barber'
Aug 14,2019
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Would highly recommend Ludlow Thompson as I have had excellent service from them for the last 3 years. Abigail was my most recent property manager and has been so helpful in liaising with my tennants. Not always easy to put your trust into an agency but ...
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“High quality, responsive service...”

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Jul 05,2019
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Ria
By: 'Tim Brown'
Jul 05,2019
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I have been in touch with Ria (my property manager) on a number of occasions and she's always been able to provide assistance and answer my questions. She is quick to respond and always willing to help!...
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“Terrible service from Samuel...”

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Jun 20,2019
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By: 'Catherine Dragan'
Jun 20,2019
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Terrible service from Samuel and in general from Ludlow Thompson - the only good thing I will say is the sales manager who introduced us to the flat Jesse Oteri - absolutely amazing!! However, the property manager of the property was awful. Never responded to ...
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“Great service and help...”

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May 21,2019
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Ria
By: 'Paul White'
May 21,2019
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Ria contacted me to check tha i had my deposit and that everything had gone smoothly post exit of my teancy. This after care service was excellent, showed they deliver a great standard of after care and even helped ensure I got my deposit back ...
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Comment on agent fees
Good
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“Tenancy handover...”

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May 16,2019
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Abigail
By: 'Matt'
May 16,2019
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I have finally managed to gain the return of my deposit, it has taken 6 months in total for the new tenant to complete the paperwork and for the Landlady to agree on the inspection. Abigail has been helpful, but I have had to wait an ...
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“Managing my rental flat...”

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Apr 24,2019
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Andrew
By: 'Alasdair'
Apr 24,2019
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Andrew has done a fantastic job managing our flat in London. Ongoing repairs were easy and to top it off he organised the flat being redecorated at the end of the last tenancy. Very responsive....
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“Great service...”

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Apr 17,2019
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Abigail
By: 'Abigail Hartwright'
Apr 17,2019
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I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you Daile / ...
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Never liked agency but it’s what it’s
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“Clear and efficient...”

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Apr 12,2019
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Abigail
By: 'Zoe Weir'
Apr 12,2019
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Abigail has been extremely knowledgeable, clear and efficient in managing my property and dealing with tenants that wanted to terminate their lease early. She has helped advise me as a landlord and reach a resolution for all parties. I would definitely recommend her!...
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“Efficiency and consideration...”

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Apr 09,2019
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Abigail
By: 'Fernando'
Apr 09,2019
0 people found
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Abigail since the beginning of the process has been very professional but above all, looking after the interests and needs of both side involved. Knowledge, diplomacy, attention to detail, those are the first adjectives the come to my mind to describe her work Very happy ...
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Comment on agent fees
Absolutely fair, worth every penny
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“Amazing 6 Star Service...”

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Apr 04,2019
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Ria
By: 'Ming'
Apr 04,2019
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I don't usually write reviews or give feedback, but from wanting to leave Ludlow Thompson, I am now back as a satisfied client. RIA doesn't waffle, is direct & professional ... most of all, she fills me with confidence that she cares and will get things done. ...
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Comment on agent fees
Expensive, but worth it if things continue as they currently are.
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“Exceptional Property Manager...”

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Mar 27,2019
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Sushmita
By: 'C50'
Mar 27,2019
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Sushmita is by far one of the most proactive and professional property managers at Ludlow Thompson. Sushmita has been managing my property for over two years now and has taken the headache out of dealing with the day to day issues faced by any landlord (...
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“Great Communication & Effort...”

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Mar 22,2019
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Ria
By: 'Victoria'
Mar 22,2019
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Ria helped us sort out a lot of unnecessary problems we faced when moving in and has done it with amazing communication and hard work....
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Comment on agent fees
She is worth every penny.
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“email help...”

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Mar 05,2019
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Abigail
By: 'Julia Smith'
Mar 05,2019
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Very helpful and speedy service from Abigail. She has responded well to my questions and kept me informed of progress....
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“Excellent service...”

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Feb 28,2019
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Abigail
By: 'Mike'
Feb 28,2019
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Abigail is very responsive to calls/emails and provides regular updates on issues, which is appreciated as an overseas landlord. In my experience, she always conducts herself in a professional manner. I'd happily recommend Abigail....
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“Good Property manager...”

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Feb 20,2019
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Abigail
By: 'Kevin'
Feb 20,2019
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Abigail is responsive and quite diligent - a generally good property manager. I wish her all the best in her future endeavours...
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“Staff Review...”

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Feb 04,2019
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Ross
By: 'Christine'
Feb 04,2019
0 people found
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Ross has been professional and helpful during the time he looked after my property. Dealt with my queries promptly. Highly recommended...
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Comment on agent fees
I believe that the management fees charged by Ludlow Thompson as an organisation are expensive. Also, I believe that if the company no longer manages a property ( i terminated my contract with 4 months left to run) the balance of the management fees should have been refunded.
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“Conscientious...”

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Feb 04,2019
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Sushmita
By: 'AEren'
Feb 04,2019
0 people found
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Sushmita Begum is very helpful and prompt in the way she deals with her clients. She does her best to resolve issues raised with her in a timely manner. She is an asset to Ludlow Thompson....
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Comment on agent fees
I have a number of reservations about Ludlow Thompson as an agent.
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“good...”

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Jan 29,2019
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Abigail
By: 'sarah'
Jan 29,2019
0 people found
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abigail is prompt in responses and informative with regards to the property and requirements by the local council, i would recommend her to any landlord...
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“Excellent...”

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Jan 28,2019
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Abigail
By: 'Dimitri'
Jan 28,2019
0 people found
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Abigail checks in regularly and replies to emails prompt. Great person to work with. I look forward to working with her in 2019...
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“Excellent contact to have...”

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Jan 25,2019
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Ria
By: 'springcoil'
Jan 25,2019
0 people found
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We had Ria as our liason for about 2 years. She was very helpful at dealing with our enquiries and I recommend her highly for her diligence and professionalism....
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“Abigail at Ludlow Thompson...”

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Jan 14,2019
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Abigail
By: 'Callie'
Jan 14,2019
0 people found
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Abigail has always been very helpful - she is quick to respond and will always give clarifications and explanations when requested. Thank you for all of your work Abigail!...
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“Fast response and prompt action...”

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Jan 04,2019
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Sushmita
By: 'London'
Jan 04,2019
0 people found
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Sushmita always responds promptly to my queries. She also does her best to solve issues quickly and keep me updated while doing so....
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Comment on agent fees
n/a
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Staff picture Ria
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Staff picture Kerry
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 4:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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ludlowthompson

Branch - Apex House, Worcester, WR4