• Ria Green
    Ria Green
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    Noel Colledge
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    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
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    Sushmita Begum
  • Ross Edwards
    Ross Edwards
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    Thomas Evans
  • Kerry Lindsay
    Kerry Lindsay
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    Samuel Woodward
  • Gemma Heaton
    Gemma Heaton
  • Su Colledge
    Su Colledge
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    Stacey Pereira
  • Olivia-Rose Taylor
    Olivia-Rose Taylor
  • Garry Mollart
    Garry Mollart
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    Lily Hodgkins
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    Melissa Jeynes
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    James Castle
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    Joshua Robinson
  • claim your profile
    Harry Hay
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    Ashleigh Grove
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    Callum Taylor
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    Isobel Butcher
  • claim your profile
    Lee Wright
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    Liam Colledge
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over 1bn worth of property and over 9000 people rent/let with us across London. Apex House, Worcest Read full description...er is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098


Properties for sale
Properties for rent
Dec 07,2017
Minithumbup
Kerry Lindsay
By: 'OG'
Dec 07,2017
0 people found
this helpful
Very nice contact, highly professional and knowledgeable. I got quick replies to all my questions, the whole process went very smoothly. Overall, highly recommendable....
read full review
Comment on agent fees
Standard fees for London.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Kerry Lindsay
By: 'Grace Fearon'
Dec 07,2017
0 people found
this helpful
Kerry replied very quickly to all emails and was very informative and helpful. She dealt with my enquires in a polite manner....
read full review
Comment on agent fees
far too expensive fees
Was this helpful? Yes
Dec 07,2017
Minithumbup
Kerry Lindsay
By: 'SH'
Dec 07,2017
0 people found
this helpful
Very positive experience, Kerry was extremely helpful throughout the whole referencing process and always replied in a quick and timely manner to my questions....
read full review
Was this helpful? Yes
Dec 06,2017
Minithumbup
Kerry Lindsay
By: 'LSC'
Dec 06,2017
0 people found
this helpful
Kerry was very helpful and efficient at completing my referencing. I had difficulties both getting my employee to receive the form and logging into the referencing portal, but Kerry was very helpful in helping me overcome these matters....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2017
Minithumbup
Sushmita Begum
By: 'Michele'
Nov 28,2017
0 people found
this helpful
She helped us in closing our contract. She has been extremely helpful, responsive regarding all our enquiries and supportive to clarify all our doubts....
read full review
Was this helpful? Yes
Nov 28,2017
Minithumbup
Kerry Lindsay
By: 'Isabellamhf'
Nov 28,2017
0 people found
this helpful
Kerry was very helpful and enabled us to complete references quickly. She was very attentive in answering questions and processing documents....
read full review
Comment on agent fees
We did feel agent fees were quite high
Was this helpful? Yes
Nov 24,2017
Minithumbdown
By: 'Katherine'
Nov 24,2017
0 people found
this helpful
Ludlow Thompson is by far the most unprofessional, archaic and slovenly agency that I have ever dealt with. When I moved into my flat, the place was a filthy mess still filled with the food, crumbs and dirty sheets of the last tenant who had lived there. Since then, I have experienced nightmare after nightmare with these people. They are incredibly inflexible and arrange for 'inspections' that do not fit the normal person's working schedule. Please do not get into dealing with thi...
read full review
Comment on agent fees
Not only is the service awful at Ludlow Thompson, the fees are also incredibly high.
Was this helpful? Yes
Nov 22,2017
Minithumbdown
Kerry Lindsay
By: 'S Ali'
Nov 22,2017
0 people found
this helpful
Very good service overall efficient and reliable communication and feedback and follow up on the events and process of application. I would definitely recommend her...
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Comment on agent fees
Average
Was this helpful? Yes
Nov 21,2017
Minithumbdown
Melissa Jeynes
By: 'Audrey'
Nov 21,2017
0 people found
this helpful
Unacceptably high fee for registration. Very slow service. Bad attitude. Not helpful at all. I've been charged an amount of money having received no service. When I began the application process for registering and requested to see the contract, I received an old contract, that had nothing to do with the property I wanted to rent and with what I was informed by the landlord of that property....
read full review
Comment on agent fees
The fees for the referencing process and registration are very high.
Was this helpful? Yes
Nov 15,2017
Minithumbup
Kerry Lindsay
Stacey Pereira
By: 'Catherine'
Nov 15,2017
0 people found
this helpful
Was surprised I only had 24 hours to do my referencing process for a rental. But Kerry was fast to respond and good with updates of the process through email once documents and online application submitted....
read full review
Comment on agent fees
More expensive than I had expected but I guess this with be relative/normal for London
Was this helpful? Yes
Nov 15,2017
Minithumbup
Kerry Lindsay
By: 'Mr R Beech'
Nov 15,2017
1 people found
this helpful
I have found Kerry very informative with the details required to complete the tenancy agreement which also included the guarantor's covenant. With constant reminders to get the forms completed and returned within the shortest time, she has ensured that there's no delay to the tenancy. Very much appreciated....
read full review
Comment on agent fees
As guarantor, I'm not privy to the Agent's fees.
Was this helpful? Yes
Nov 14,2017
Minithumbup
Kerry Lindsay
By: 'Jevgeni'
Nov 14,2017
0 people found
this helpful
I would like to say that during my interactions with Kerry, she was very eager to help, not just with her words, but also with her actions. Her responses were very timely....
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Was this helpful? Yes
Nov 14,2017
Minithumbup
Kerry Lindsay
By: 'Ryan'
Nov 14,2017
0 people found
this helpful
Kerry was very helpful, fast at responding and helped me complete everything as quick as could be hoped for. Thank you....
read full review
Was this helpful? Yes
Nov 13,2017
Minithumbup
Kerry Lindsay
By: 'Spencer'
Nov 13,2017
0 people found
this helpful
Dealing with ludlowthompson has been a brease especially if I were to compare the experience I've had with other firms. The team there are great, I have been especially impressed with Kerry and Aaron...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 13,2017
Minithumbup
Kerry Lindsay
By: 'Carlo'
Nov 13,2017
0 people found
this helpful
Fast and efficient. She was very helpful in asking the required documents and process them. A no hassle transaction is what you need when you have to move property. Perfect for me...
read full review
Was this helpful? Yes
Nov 08,2017
Minithumbup
Kerry Lindsay
By: 'LJR'
Nov 08,2017
0 people found
this helpful
Very pleasant and prompt in dealing with my application. Didn't experience any problems and would use this agent again....
read full review
Was this helpful? Yes
Nov 07,2017
Minithumbup
Kerry Lindsay
By: 'Laurel'
Nov 07,2017
0 people found
this helpful
Kerry was friendly and helpful with advising on the process. She was very prompt with her replies and a pleasure to deal with....
read full review
Was this helpful? Yes
Nov 07,2017
Minithumbup
Kerry Lindsay
By: 'TGD'
Nov 07,2017
0 people found
this helpful
Quick to respond, efficient. In 2 days our Online Referencing got completed once she jumped in. Don't hesitate to get in touch with her if any issue...
read full review
Was this helpful? Yes
Nov 06,2017
Minithumbup
Kerry Lindsay
By: 'Ade'
Nov 06,2017
0 people found
this helpful
Kerry is very personable, polite and efficient. Communication was excellent and timely. She helped the process run very smoothly and efficiently....
read full review
Was this helpful? Yes
Nov 06,2017
Minithumbup
Kerry Lindsay
By: 'Bobbi'
Nov 06,2017
0 people found
this helpful
Good communication. Answered promptly when I had any queries. Nobody likes moving so good to have someone you can rely on!...
read full review
Comment on agent fees
No comment! I always think agency fees are too much, that is no judgment on this agent.
Was this helpful? Yes
Nov 02,2017
Minithumbdown
Ria Green
By: 'Chris Dick'
Nov 02,2017
0 people found
this helpful
Ria was very prompt and competent. Thanks for all the help. I would want Ria to be my agent next time....
read full review
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kerry Lindsay
By: 'Kelli'
Oct 18,2017
1 people found
this helpful
Kerry was extremely helpful in answering all my referencing questions and concerns, and reassured me by explaining the next steps and what to expect....
read full review
Was this helpful? Yes
Oct 18,2017
Minithumbup
Ria Green
By: 'SHenry'
Oct 18,2017
1 people found
this helpful
As a tenant, Ria was very understanding in a tricky situation and worked hard to resolve the issue promptly and fairly with the utmost professionalism. Thank you...
read full review
Comment on agent fees
N/A- tenant
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kerry Lindsay
By: 'Claudio'
Oct 18,2017
1 people found
this helpful
Kerry is very kind, considerate and gave excellent guidance throughout the renting of one bedroom flat in South Bermondsey. They were easy to contact and always at the end of the phone for enquiries....
read full review
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kerry Lindsay
By: 'Wolfgang'
Oct 18,2017
0 people found
this helpful
The cooperation with Kerry Lindsay was highly professional and very successful. She provided helpful information and always responded in time....
read full review
Comment on agent fees
Fees are apprpriate.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kerry Lindsay
By: 'Kate'
Oct 18,2017
0 people found
this helpful
Quick and accurate work. We did all the staff in one day. Kerry provides good service and friendly atmosphere, and I can recommend her....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 13,2017
Minithumbup
Kerry Lindsay
By: 'Guy and Noam F'
Oct 13,2017
0 people found
this helpful
Kerry is attentive and helpful, professionall and easy to communicate with as well as being thorough and delightful. We had a positive experience with her helping us with whatever was needed!...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Kerry Lindsay
By: 'George Bagos'
Oct 12,2017
0 people found
this helpful
Very helpfull staff and flexible as well. We were travelling constantly and their help was precious. Lioking forward to our stay....
read full review
Was this helpful? Yes
Oct 10,2017
Minithumbup
Kerry Lindsay
By: 'Sarah'
Oct 10,2017
0 people found
this helpful
Great - explained everything thoroughly, was easy to contact, apologetic when slight issue and seemed to be a very slick and smooth procedure all in all....
read full review
Was this helpful? Yes
Oct 10,2017
Minithumbup
Kerry Lindsay
By: 'Angela'
Oct 10,2017
1 people found
this helpful
Kerry it's been extremely helpful, whilst Thomas Evans which is our current responsible didn't follow up our tenancy for the last 2 weeks, Kerry took the responsibility to check our documents, always being really kind and available for us at all times. She is been ready to answer any questions regards the flat and sort the problem out in only 2 days. I really thank her attention to detail and her comitment at her job. She is brilliant! Angela...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • WR4
  • London
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
150 15 515 37 1 0 3 0 66 3
Ria Green Ria Green
Lettings Progressor
346 reviews

About Ria No description set View full profile
Noel Colledge - no image available Noel Colledge
Maintenance Manager
0 reviews

About Noel No description set View full profile
Andrew Dunham - no image available Andrew Dunham
Maintenance Administrator
9 reviews

About Andrew No description set View full profile
Debbie Watkins Debbie Watkins
Financial Controller
0 reviews

About Debbie No description set View full profile
George Maddison George Maddison
Services Administrator
0 reviews

About George No description set View full profile
Sushmita Begum - no image available Sushmita Begum
Rent Collection Administrator
8 reviews

About Sushmita No description set View full profile
Ross Edwards Ross Edwards
Property Manager
24 reviews

About Ross No description set View full profile
Thomas Evans - no image available Thomas Evans
Property Manager
9 reviews

About Thomas No description set View full profile
Kerry Lindsay Kerry Lindsay
Lettings Progressor
71 reviews

About Kerry No description set View full profile
Samuel Woodward - no image available Samuel Woodward
Property Manager
0 reviews

About Samuel No description set View full profile
Gemma Heaton Gemma Heaton
Head of Property Management
1 reviews

About Gemma No description set View full profile
Su Colledge Su Colledge
Operations Director
1 reviews

About Su No description set View full profile
Stacey Pereira - no image available Stacey Pereira
Lettings Progressor
3 reviews

About Stacey No description set View full profile
Olivia-Rose Taylor Olivia-Rose Taylor
Senior Services Administrator
0 reviews

About Olivia-Rose No description set View full profile
Garry Mollart Garry Mollart
Telesales Executive
0 reviews

About Garry No description set View full profile
Lily Hodgkins - no image available Lily Hodgkins
Services Administrator
0 reviews

About Lily No description set View full profile
Melissa Jeynes - no image available Melissa Jeynes
Property Manager
1 reviews

About Melissa No description set View full profile
James Castle - no image available James Castle
Rent Collection Administrator
0 reviews

About James No description set View full profile
Joshua Robinson - no image available Joshua Robinson
Property Manager
1 reviews

About Joshua No description set View full profile
Harry Hay - upload your photo Harry Hay
Lettings Apprentice
0 reviews

About Harry No description set View full profile
Ashleigh Grove - upload your photo Ashleigh Grove
Legal & Compliance Administrator
0 reviews

About Ashleigh No description set View full profile
Callum Taylor - upload your photo Callum Taylor
Telesales Consultant
0 reviews

About Callum No description set View full profile
Isobel Butcher - upload your photo Isobel Butcher
Rent Collection Administrator
0 reviews

About Isobel No description set View full profile
Lee Wright - upload your photo Lee Wright
Rent Collection Administrator
0 reviews

About Lee No description set View full profile
Liam Colledge - upload your photo Liam Colledge
ICT and Central Services Manager
0 reviews

About Liam No description set View full profile
Wesley Barnet - upload your photo Wesley Barnet
Rent Collection Administrator
0 reviews

About Wesley No description set View full profile
Christopher Madders - upload your photo Christopher Madders
Services Administrator
0 reviews

About Christopher No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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