• Staff picture
    Ria
  • upload your photo
    Noel
  • upload your photo
    Andrew
  • Staff picture
    Debbie
  • Staff picture
    George
  • upload your photo
    Sushmita
  • Staff picture
    Ross
  • upload your photo
    Thomas
  • Staff picture
    Kerry
  • upload your photo
    Samuel
  • Staff picture
    Gemma
  • Staff picture
    Su
  • upload your photo
    Libby
  • Staff picture
    Garry
  • upload your photo
    Lily
  • upload your photo
    Melissa
  • upload your photo
    James
  • upload your photo
    Joshua
  • upload your photo
    Ashleigh
  • upload your photo
    Callum
  • upload your photo
    Rebecca
  • upload your photo
    Lee
  • upload your photo
    Liam
  • upload your photo
    Wesley
  • upload your photo
    Chris
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over 1bn worth of property and over 9000 people rent/let with us across London. Apex House, Worcest Read full description...er is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098
www.ludlowthompson.com

Properties for Sale
Properties to Rent

“ Fantastic... ”

Jun 06,2018
Minithumbup
Ross
By: 'Carl'
Jun 06,2018
1 people found
this helpful
Ross has gone above and beyond his duty with us as tenants over the years. We really appreciate all his help. Thanks again....
read full review
Was this helpful? Yes

“ Very good support... ”

Jun 05,2018
Minithumbup
Kerry
By: 'Canco99'
Jun 05,2018
0 people found
this helpful
The agency followed us throughout the all processess and they were always ready to help or explain to us what we should have done next....
read full review
Was this helpful? Yes

“ Good Quality service... ”

May 23,2018
Minithumbup
Kerry
By: 'Christopher Leigh'
May 23,2018
0 people found
this helpful
Really helpful. Have no complaints. Were prompt and provided everything needed. I would happily use Kerry in the future. Good experience....
read full review
Comment on agent fees
Very helpful and polite. Highly recommended.
Was this helpful? Yes

“ Great... ”

May 23,2018
Minithumbup
By: 'JC1'
May 23,2018
0 people found
this helpful
I have had a good experience with the staff and found a great house through them. Thank you very much!...
read full review
Was this helpful? Yes

“ Excellent, helpful, attentive... ”

May 22,2018
Minithumbup
Kerry
By: 'Lily'
May 22,2018
0 people found
this helpful
Very helpful terms of information and good communication throughout. Easy access to website and straight forward to navigate around. Staff member was also very helpful when filling out information....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“ Electrical rewire... ”

May 18,2018
Minithumbup
Andrew
By: 'Hung Nguyen'
May 18,2018
0 people found
this helpful
A recent small repair revealed many electrical faults in my property done by a previous contractor. Andrew quickly passed on the new contractors advice for complete re wiring. The job was done professionally with issuance of certification for our peace of mind. As I cannot ...
read full review
Was this helpful? Yes

“ Kerry Lindsay review... ”

May 16,2018
Minithumbup
Kerry
By: 'MA'
May 16,2018
1 people found
this helpful
Very good and smooth experience - helpful, informed and responsive. Fees is reasonable as well. She is definitely recommended for the future....
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“ Great service from Kerry for referencing... ”

May 16,2018
Minithumbup
Kerry
By: 'Emma'
May 16,2018
0 people found
this helpful
Kerry contacted myself and my flatmates about our referencing. She was very clear about what was needed and attentive to questions and responses. She was understanding of any minor issues and used her better judgement and common sense rather than following a script which was ...
read full review
Comment on agent fees
The fees are high for Ludlow Thompson (almost shockingly so) but so far the service I have received has been very good and all their checks diligent.
Was this helpful? Yes

“ Very good experience... ”

May 16,2018
Minithumbup
Kerry
By: 'TeodoraK'
May 16,2018
1 people found
this helpful
Kerry Lindsay was very helpful and efficient conducting the referencing process for our apartment. I would recommend to a friend....
read full review
Comment on agent fees
NA
Was this helpful? Yes

“ Slow, unresponsive, unhelpful... ”

May 16,2018
Minithumbdown
By: 'ValSal'
May 16,2018
0 people found
this helpful
Dealing with *them throughout our tenancy has been a struggle. She is hard to reach and unresponsive to e-mails. The way she has dealt with the return of our deposit on behalf of the landlord is sloppy and does not inspire trust, being unable to ...
read full review
Comment on agent fees
Excessive fees are charged for moving in, renewing contract, and checking out - especially considering that they lack any sort of responsiveness of responsibility.
Was this helpful? Yes
By: ludlowthompson
May 17, 2018
View all comments (1)
Dear ValSal, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service and transparency, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would really appreciate if you could address your concerns in an email to our Customer Services department at customerservices@ludlowthompson.com s ...

“ 8 Cranhurst Road... ”

May 11,2018
Minithumbup
Sushmita
Kerry
By: 'Jake Cook'
May 11,2018
0 people found
this helpful
Sushmita was very attentive and showed a passion and caring approach to dealing with the referencing and set-up processes of replacing an existing tenant at property 8 Cranhurst Road, Willesden Green, London. I am happy with her professional approach to her work and would recommned her ...
read full review
Comment on agent fees
The agent fees were a reasonable amount.
Was this helpful? Yes

“ Excellent service, very efficient... ”

May 09,2018
Minithumbup
Kerry
By: 'Paulo'
May 09,2018
1 people found
this helpful
We have been very well looked after, our contact at the estate agents was very efficient and provided us with prompt communication....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Very good... ”

May 08,2018
Minithumbup
Kerry
By: 'Delfina'
May 08,2018
0 people found
this helpful
Kerry was very helpful and efficient during the whole referencing process, I'm very pleased with her work. I highly recommend her....
read full review
Was this helpful? Yes

“ Excellent service... ”

May 08,2018
Minithumbup
Kerry
By: 'Cristina'
May 08,2018
0 people found
this helpful
Very helpful and efficient with processing my tenancy reference. I would definitely recommend and use them in the future if needed....
read full review
Was this helpful? Yes

“ Very helpful... ”

May 08,2018
Minithumbup
Kerry
By: 'Tom'
May 08,2018
0 people found
this helpful
She responds very quickly and handle all the doubts that I have. Very polite and helpful as well. Would recommend....
read full review
Was this helpful? Yes

“ So fast!... ”

Apr 30,2018
Minithumbup
Kerry
By: 'Ben'
Apr 30,2018
0 people found
this helpful
Kerry responded to my queries immediately and it was the quickest referencing I have experienced in 10+ years of renting. Recommended...
read full review
Comment on agent fees
Am still unclear on fees
Was this helpful? Yes

“ Excellent prompt service... ”

Apr 25,2018
Minithumbup
Kerry
By: 'Danny Walker'
Apr 25,2018
0 people found
this helpful
Kerry provided quick and prompt service on our referencing process. I was impressed by her communication and professionalism throughout the process....
read full review
Was this helpful? Yes

“ Data protection breacj... ”

Apr 25,2018
Minithumbdown
By: 'Satisfied customer'
Apr 25,2018
0 people found
this helpful
I recently received an email regarding the renewal of a tenancy for a property the lease of which I was written out of over five years ago, and which has since had multiple other tenants. In so doing the staff member also included contact details ...
read full review
Comment on agent fees
Too high, letting agents are thieves
Was this helpful? Yes

“ Good Communication... ”

Apr 24,2018
Minithumbup
Kerry
By: 'Em1260'
Apr 24,2018
0 people found
this helpful
Kerry was very helpful and remained in good contact throughout the process. The referencing was made simple and straightforward and I would recommend....
read full review
Was this helpful? Yes

“ Great experience with Kerry Lindsay from ludlowthompson... ”

Apr 23,2018
Minithumbup
Kerry
By: 'Sergio'
Apr 23,2018
0 people found
this helpful
Kerry was very helpful with all the process. Referencing cam take a while and it can involve a lot of docukents but they were patient and efficient with everything. Overall an exceptional experience....
read full review
Was this helpful? Yes

“ Good communication... ”

Apr 19,2018
Minithumbup
Ria
By: 'VNE'
Apr 19,2018
0 people found
this helpful
Ria has been very responsive to our questions and requests so far. We've just moved with ludlow thompson, and we are overall happy, and looking forward to settling in....
read full review
Comment on agent fees
Slightly higher vs. our previous agency/managing company. We did not have so many fees with Royal Arsenal Residentials.
Was this helpful? Yes

“ Tenancy contract... ”

Apr 18,2018
Minithumbup
Kerry
By: 'CCran'
Apr 18,2018
1 people found
this helpful
Kerry gave us very clear instructions on what to send to secure our tenancy, and has replied to every email very quickly....
read full review
Comment on agent fees
Ok
Was this helpful? Yes

“ Proactive person... ”

Apr 18,2018
Minithumbup
Kerry
By: 'Antonio'
Apr 18,2018
0 people found
this helpful
I've been in touch with Kerry regarding to some required documentation and she has been very proactive and helpful. She offered me solutions and has done the process easier. Thanks Kerry!...
read full review
Was this helpful? Yes

“ referencing consultant... ”

Apr 17,2018
Minithumbup
Kerry
By: 'carlos'
Apr 17,2018
0 people found
this helpful
it has been a pleasure dealing with her, was very wuick an professional,as expected, and i would recomend her ,...
read full review
Was this helpful? Yes

“ Maintenance Support... ”

Apr 16,2018
Minithumbup
Andrew
By: 'CM'
Apr 16,2018
0 people found
this helpful
Efficiently sorted out a tenancy repair, two different quotes available, and job completed to high standard. Very helpful as I live at a distance from the property....
read full review
Was this helpful? Yes

“ Really helpful and went out of her way to help with my referencing... ”

Apr 12,2018
Minithumbup
Kerry
By: 'Mona'
Apr 12,2018
0 people found
this helpful
Kerry was very personable, easy to get in touch with and went above and beyond to help me sort out my referencing and guarantor information...
read full review
Was this helpful? Yes

“ Fast!!!... ”

Apr 09,2018
Minithumbup
Kerry
By: 'SG'
Apr 09,2018
0 people found
this helpful
Great organization. Helped us to ensure we had a speedy process to get our new place. Highly recommended. Thank you...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 09,2018
Minithumbup
Kerry
By: 'Aideen Tucker'
Apr 09,2018
0 people found
this helpful
Helpful responses to queries raised. Timely turnaround of queries, Initial email disturbed should be more explicit that contract is specimen contract and has yet to be updated for actual rent, property address, landlords and tenants names....
read full review
Was this helpful? Yes

“ Professional service... ”

Apr 05,2018
Minithumbup
Kerry
By: 'Richard'
Apr 05,2018
0 people found
this helpful
Kerry was very professional and dealt with our references in a swift manner, to the contrary of some other letting agents in the past....
read full review
Comment on agent fees
A bit high, to be honest.
Was this helpful? Yes

“ Professional... ”

Mar 21,2018
Minithumbdown
Kerry
By: 'Chris'
Mar 21,2018
0 people found
this helpful
Throughout the whole process i found Kerry to be very professional and helpful. I think that despite having to do this remotely , which always makes things slightly more stressful, it has gone with relative ease. Despite me becoming frustrated on one occasion with having to ...
read full review
Was this helpful? Yes
Areas covered
  • WR4
  • London
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
155 15 564 42 1 0 3 0 68 3
Staff picture Ria

No image available Noel

No image available Andrew

Staff picture Debbie

Staff picture George

No image available Sushmita

Staff picture Ross

No image available Thomas

Staff picture Kerry

No image available Samuel

Staff picture Gemma

Staff picture Su

No image available Libby

Staff picture Garry

No image available Lily

No image available Melissa

No image available James

No image available Joshua

No image available Ashleigh

No image available Callum

No image available Rebecca

No image available Lee

No image available Liam

No image available Wesley

No image available Chris

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Book FREE Valuation

Branch - Apex House, Worcester, WR4