ludlowthompson - Apex House, Worcester, WR4

4.6/5 rating 887 reviews
  • 75% valuation accuracy
  • 93% recommend
  • 79% fee satisfaction
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    Ria
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    Noel
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    Andrew
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    Debbie
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    George
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    Sushmita
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    Ross
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    Thomas
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    Kerry
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    Samuel
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    Gemma
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    Su
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    Libby
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    Garry
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    Melissa
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    James
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    Joshua
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    Ashleigh
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    Liam
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    Wesley
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    Bradley
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    Abigail
ludlowthompson Apex House is one of the best estate agent branches in the Worcester area. This is the ludlowthompson head office which is located in the Berkeley Business Park on Wainwright Road in the North East of Worcester.

Why are ludlowthompson headquarters in Worcester?

We have been one of London's leading independent estate agents since our inception in 1993. Our Worcester Head Read full description...office provides services such as property management, rent collection, tenant find and referencing, repairs, maintenance, HR, and finances. ludlowthompson estate agents are fully qualified property professionals that have a pro-active approach to sales and lettings. We concentrate on achieving best value for each individual property, update our clients on each detail concerning their sale or letting and make sure we develop trusted relationships with customers.

Our network of estate agents in London have sold/let over one billion worth of properties and more than 9000 people rented or let their property through us last year. Our sales team lives locally in the Worcester area, therefore, we can give very accurate home valuations and advice to potential customers on the amenities and residential opportunities in the area. Our office is open 7 days a week and you can receive help 24/7 if you have created an account on our website. We provide out of work hours viewings for client convenience.

Worcester area guide

This city is known as a Cathedral and University city. It is famous for being the home of worlds first newspaper, racing, porcelain, rugby and delicious Worcestershire Sauce. Worcester real estate is as diverse as the population. Types of residential properties range from student accommodation to quaint village houses. The growing student population has transformed this city from a quiet cathedral town to a vibrant and lively place to live in. Most students choose rental properties around the university campus. In the East, small villages that make a great quiet place for families or people that want to retire. If you are interested in Worcester property, do not hesitate to contact ludlowthomson for more information.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098
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Properties for Sale
Properties to Rent

“Excellent service...”

Dec 03,2018
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Abigail
By: 'Anna'
Dec 03,2018
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Abigail has always been polite, friendly and professional. With Abigail managing my property, I have always felt confident that any issues I might have will be dealt with promptly and without any fuss. She's an excellent Property Manager!...
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“Great service...”

Dec 03,2018
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Abigail
By: 'Sarah'
Dec 03,2018
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Abigail was always friendly, responsive and timely in communications. We felt like our rental property was in good hands with Abigail as our property manager. She made sure that check-in and check-out ran smoothly and also arranged for keys to be picked up by contractors ...
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Reasonable for service offered.
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“Exceptional service from Abigail...”

Nov 03,2018
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Abigail
By: 'GConnor'
Nov 03,2018
0 people found
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Abigail recently assisted with a replacement tencancy and went above and beyond in her service. It was a very stressful time period for me but Abigail made the whole process much easier. I sent several emails and admittedly, I didn't have the easiest situation ...
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“Very helpful property manager...”

Nov 02,2018
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Sushmita
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Sushmita
By: 'Ash'
Nov 02,2018
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Sushimita is an amazing member of staff who always helpful, quick to respond and goes outside of her way to resolve issues....
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“Absolutely the worst...”

Oct 31,2018
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Joshua
By: 'Stu from Saturday'
Oct 31,2018
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Quite simply, there was not one single thing Joshua could capably do in his role. Literally by being involved, he doubled our workload and worry compared to had we had nobody. And we paid him for the privilege....
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To charge us money whilst incorrectly deducting us money for jobs not even carried out, failing to deliver the rent money or even notice it missing, failure to chase things up, incorrect invoicing on a repeated basis, emails that don't even make sense replying to things not even related, but three or four days later, after being chased twice....I honestly don't have the energy left. Truly the most incredibly inept experience of anyone in any capacity that I have ever had.
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By: Stu From Saturday
Oct 31, 2018
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You pride yourselves on customer service? Wow. How unlucky must we have been, then, to have had to deal with Joshua. Because as I believe I made clear above, in return for money we paid to you, he singularly failed to achieve one single thing. Customer service incorrect bills? Customer service not replying to emails? Mmmm....no. No no no. My wife is in the process of filing her complaint - with the ombudsman - but the sheer volume of email evidence is incredibly time consuming to reference, even ...

“Ludlow Thompson Agent...”

Oct 31,2018
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Melissa
By: 'Overseas Owner'
Oct 31,2018
1 people found
this helpful
The Personal Property Manger system used by Ludlow Thompson is very effective when staff such as Ms. Melissa Jeynes are in post. This agent is highly efficient in every way, dealing with both tenant and owner concerns in a prompt and professional way. It is ...
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“property management...”

Oct 04,2018
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Abigail
By: 'Bill'
Oct 04,2018
1 people found
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Of all the property management agents I have dealt with at the Head Office, Abigail is easily the best. She has been very good at following up queries for me, always returns calls and doesn't leave problems unresolved. While I have had some issues ...
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“Useless and incompetent....”

Oct 04,2018
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By: 'Annon'
Oct 04,2018
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Useless and incompetent. Extremely high agency fees to which I have no idea what they are used for due to the complete incompetence of the "property managers" who are unable to work out simple maths. Communication is almost none existent, no telephone numbers ...
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Ludlow's agent fees = day light robbery.
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“Resilient - One word that describes Abigail...”

Oct 04,2018
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Abigail
By: 'Zahndri'
Oct 04,2018
1 people found
this helpful
Since my first interaction with Abigail, I experienced Abigail as really helpful and friendly. The previous contact person I had to contact for my rent collection moved on and Abigail became the new contact person for me. Due to unforeseen circumstances, I had to end ...
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Comment on agent fees
No fees were applicable in this instance
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“Clear and excellent communicator! Always in the loop!...”

Oct 03,2018
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Abigail
By: 'Eleanor Hall'
Oct 03,2018
0 people found
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Abigail was a stand out agent for us in our time with Ludlow Thompson. Other agents we had encountered took a long time to reply, left out details and were very vague, however we found Abigail to be the complete opposite! She was amazing in ...
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“Outstanding Professional...”

Sep 21,2018
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Samuel
By: 'Anonymous'
Sep 21,2018
0 people found
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I had the pleasure to work with Sam during my search for a replacement tenant for a property I was living at. It was a tedious long process that required me to follow up with Sam on a daily basis, some times even twice a ...
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“Excellent...”

Sep 07,2018
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Abigail
By: 'JasperW'
Sep 07,2018
0 people found
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This tenancy was full of complications which Abigail was pro-active in trying to resolve. She was good in keeping me updated with the progress. We were unfortunately dealing with agents who let out our property and dealt with our tenants who were economical with the ...
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“MR...”

Aug 27,2018
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Ria
By: 'Theodore Hayes'
Aug 27,2018
1 people found
this helpful
Ria, was very swift in dealing with all the issues, I had as my property manager. The Service has been excellent, especially when I requested rental documents from Ria for an personal enterprise the TAT time was above and beyond expectations....
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“Very responsive and efficient...”

Aug 27,2018
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Ria
By: 'Jeanine Krause'
Aug 27,2018
0 people found
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Ria managed our property very well indeed, always responding very promptly, following up on issues and seeing them through. A reliable and friendly property manager that we can highly recommend and will miss!...
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Comment on agent fees
As agreed so fine
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“Helpful and diligent...”

Aug 14,2018
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Ria
By: 'A landlord'
Aug 14,2018
1 people found
this helpful
Ria has been my manager for the past years, always responsive and diligent, and I am most happy with the service....
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“Staff efficiency...”

Aug 13,2018
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Ria
By: 'Elderly lady'
Aug 13,2018
0 people found
this helpful
I found Ria Green most helpful when I needed help and each time this happened, she responded at once and dealt with the matter in the shortest possible time. She did what she said she should do which is not always the case, in my ...
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Comment on agent fees
I think Agents fees in London are all very much the same and something that as a client I have no option but to accept.
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“Ria Green...”

Aug 10,2018
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Ria
By: 'Julie Radford'
Aug 10,2018
0 people found
this helpful
I run a small property company in North London and I have had dealings with Ria with one of our properties on the Isle of Dogs. She has always been professional and responsive to any queries I have had and it has been comforting to ...
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“Speedy and Efficient service...”

Aug 09,2018
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Abigail
By: 'VR'
Aug 09,2018
0 people found
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Abigail was very helpful when processing my contract to leave and to bring someone new in. She was professional and did her best to make the process very easy....
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Comment on agent fees
the fees were a little overpriced, coming close to one months rent (London price), however, due to the efficiency, this became worth it.
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“Ria Green highly efficient Property Manager...”

Aug 01,2018
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Ria
By: 'Anne-Marie'
Aug 01,2018
0 people found
this helpful
Ria has been our property manager for quite a while now. She's always been hand on on all issues, always trying to find a suitable and fair solution for either the landlord or the tenants. Having built such a trustworthy relationship with Ria, we ...
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“Good service...”

Jul 27,2018
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Ria
By: 'Lindy'
Jul 27,2018
0 people found
this helpful
During the time as Ria being my property manager, he gave me a great experience. Many thanks for the help!...
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Comment on agent fees
good
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“Best property manager ever...”

Jul 26,2018
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Ria
By: 'Tom'
Jul 26,2018
0 people found
this helpful
Ria and I had a fair amount of correspondence over my two year tenancy and he was never less than brilliant. Couldn't ask for a better property manager. A credit to Ludlow Thompson and a key reason why I've recommended the company to ...
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“After 5 years renting......”

Jul 25,2018
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Ross
By: 'Costas'
Jul 25,2018
0 people found
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very happy, excellent response, understanding and able to help in all cases. Absolutely no complaints and very easy to reach and get along with over the phone...
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“Super helpful agent...”

Jul 24,2018
Minithumbup
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Ria
By: 'Monika'
Jul 24,2018
0 people found
this helpful
Ria has been really helpful and prompt when dealing with any questions we had. Would definitely recommend Ludlow Thompson in general and also the individual agents we deal with....
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Comment on agent fees
Standard fees, but still too much
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“Very professional, respectful and timely with the updates and responses....”

Jul 23,2018
Minithumbup
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Ria
By: 'Colman murray'
Jul 23,2018
0 people found
this helpful
Very professsional, respectful and timely. Always available. Very clear and to the point in all responses. Always appreciated the fact that I was landlord living abroad and recognised timezone challenges....
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“Professional and helpful...”

Jul 23,2018
Minithumbup
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Ria
By: 'EB'
Jul 23,2018
0 people found
this helpful
Ria was consistently quick to respond, polite, helpful and always acted professionally and respectfully. We could be confident that if any urgent issues arose Ria would be competent and willing to help....
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Comment on agent fees
Average fees - I have paid higher and lower fees with other agents
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“Great property manager...”

Jul 22,2018
Minithumbup
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Ria
By: 'Minnie'
Jul 22,2018
0 people found
this helpful
We have had pleasure of having Ria as our property manager for over a year now and she' has always responded to our queries/request promptly and clearly. We had issues with our previous property manager, so this was a refreshing change. Being overseas, it ...
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“Review of Management Service...”

Jul 19,2018
Minithumbup
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Ria
By: 'Jane Scott'
Jul 19,2018
0 people found
this helpful
We have been dealing with Ria Green for some time. She has always proved effective and responsed in a timely and professional manner. We have been satisfied with the service she has provided....
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“Excellent service...”

Jul 18,2018
Minithumbup
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Ria
By: 'Judit'
Jul 18,2018
0 people found
this helpful
Overall I was very satisfied. Quick to respond to all problems, handled my property very professional, always up to date....
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“Excellent customer service...”

Jul 18,2018
Minithumbup
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Ria
By: 'Craig'
Jul 18,2018
1 people found
this helpful
Ria is phenomenal and always friendly and willing to go the extra mile. Always enjoy working with Ria and couldn't be happier....
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“Excellent...”

Jul 12,2018
Minithumbup
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Ria
By: 'Dimitri'
Jul 12,2018
0 people found
this helpful
Ria was an excellent agent. Great communication and very prompt reply: would recommend her to family and friends . Helped navigate some difficult situations...
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Areas covered
  • WR4
  • London
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
172 17 577 43 1 0 3 0 71 3
Staff picture Ria
(371)

No image available Noel
(0)

No image available Andrew
(14)

Staff picture Debbie
(0)

Staff picture George
(0)

No image available Sushmita
(10)

Staff picture Ross
(28)

No image available Thomas
(9)

Staff picture Kerry
(124)

No image available Samuel
(1)

Staff picture Gemma
(1)

Staff picture Su
(1)

No image available Libby
(0)

Staff picture Garry
(0)

No image available Melissa
(4)

No image available James
(0)

No image available Joshua
(4)

No image available Ashleigh
(0)

No image available Liam
(0)

No image available Wesley
(0)

No image available Laura
(0)

No image available Bradley
(0)

No image available Abigail
(8)

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 06/09/2016, 1:55 PM by Cristiana Paraschiv

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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  • Monday: 08:45 - 20:00
  • Tuesday: 08:45 - 20:00
  • Wednesday: 08:45 - 20:00
  • Thursday: 08:45 - 20:00
  • Friday: 08:45 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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