• Ria Green
    Ria Green
  • upload your photo
    Noel Colledge
  • upload your photo
    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
  • upload your photo
    Sushmita Begum
  • Ross Edwards
    Ross Edwards
  • upload your photo
    Thomas Evans
  • Kerry Lindsay
    Kerry Lindsay
  • upload your photo
    Samuel Woodward
  • Gemma Heaton
    Gemma Heaton
  • Su Colledge
    Su Colledge
  • upload your photo
    Stacey Pereira
  • Olivia-Rose Taylor
    Olivia-Rose Taylor
  • Garry Mollart
    Garry Mollart
  • upload your photo
    Lily Hodgkins
  • upload your photo
    Melissa Jeynes
  • upload your photo
    James Castle
  • upload your photo
    Joshua Robinson
  • claim your profile
    Ashleigh Grove
  • claim your profile
    Callum Taylor
  • claim your profile
    Isobel Butcher
  • claim your profile
    Lee Wright
  • claim your profile
    Liam Colledge
  • claim your profile
    Wesley Barnett
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over 1bn worth of property and over 9000 people rent/let with us across London. Apex House, Worcest Read full description...er is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098
www.ludlowthompson.com

Properties for Sale
Properties to Rent

Feb 22,2018
Minithumbup
Kerry Lindsay
By: 'Stephanie'
Feb 22,2018
0 people found
this helpful
Kerry was so efficient and proactive during the entire referencing process. She made it very easy for us to find the documents and was a huge help in minimizing workload. She was a pleasure to work with. Thank you!...
read full review
Was this helpful? Yes
Feb 21,2018
Minithumbup
Kerry Lindsay
By: 'Fran'
Feb 21,2018
0 people found
this helpful
I dealt with Kerry briefly regarding the referencing for a property I am renting through Ludlow Thompson estate agents in London. Kerry has been very helpful and timely in her responses which I am very grateful for....
read full review
Was this helpful? Yes
Feb 21,2018
Minithumbup
Kerry Lindsay
By: 'Fanny'
Feb 21,2018
0 people found
this helpful
Kerry was very eager to ensure that our references were completed on time so that the landlord would sign the contract and to ensure that everything ran smoothly. She was very helpful in outlining exactly what she needed from us and as a result we managed to complete everything well on time....
read full review
Was this helpful? Yes
Feb 20,2018
Minithumbdown
Joshua Robinson
Ross Edwards
By: 'Rachel'
Feb 20,2018
0 people found
this helpful
Ludlow Thompson are a terrible estate agent. We have had so many issues with our house from the beginning and their response has been appalling. Josh is awful at getting back to us but is very quick to process admin where they gain financially ie. changing of contract. I even just had Ross hang up on me when I called in. Very infuriating and untrustworthy business....
read full review
Comment on agent fees
Fees are extortionate for the service you receive.
Was this helpful? Yes
Feb 12,2018
Minithumbup
Kerry Lindsay
By: 'Catalina'
Feb 12,2018
0 people found
this helpful
Very helpful and flexible, they help me find a new home extremely fast, and I'm sure super glad that I found them...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 12,2018
Minithumbup
Kerry Lindsay
By: 'Jamie'
Feb 12,2018
1 people found
this helpful
Very efficient and transparent reference from Kerry, glad to have worked with her through the process! Would definitely recommend her....
read full review
Comment on agent fees
As a first time renter this is all new to me so don't really have anything to compare it to. Seems a little steep but I guess that's just the way the market goes!
Was this helpful? Yes
Feb 06,2018
Minithumbup
Kerry Lindsay
By: 'Jordan Bamford'
Feb 06,2018
0 people found
this helpful
Quick, efficient, to the point, clear, and makes referencing an easy thing to do instead of complicated, confusing and anxious!...
read full review
Was this helpful? Yes
Feb 05,2018
Minithumbup
Kerry Lindsay
By: 'Kyle'
Feb 05,2018
0 people found
this helpful
Helped a great deal to alleviate the stress involved in moving home. She was very professional and quick to respond to our emails, and it helped a great deal having our references sorted quickly as it gave us one less thing to worry about....
read full review
Comment on agent fees
About average for any agency I believe.
Was this helpful? Yes
Feb 01,2018
Minithumbup
Ria Green
By: 'Susu'
Feb 01,2018
0 people found
this helpful
Ria is very helpful, efficient and knowledgeable. Ria is always my first port of call and is always there to help, solve and provide an outstanding PM service. Thank you Ria....
read full review
Was this helpful? Yes
Jan 29,2018
Minithumbup
Joshua Robinson
By: 'J Fuller'
Jan 29,2018
0 people found
this helpful
Joshua was a great help as a intermediary between myself and the landlord and worked hard to get the right result. I don't think I would have resolved the issue without his intervention and professionalism....
read full review
Was this helpful? Yes
Jan 11,2018
Minithumbup
Melissa Jeynes
By: 'Amer'
Jan 11,2018
0 people found
this helpful
I have had entirely satisfactory dealings with Melissa. She is prompt in her replies and seems to understands customer needs!...
read full review
Was this helpful? Yes
Jan 09,2018
Minithumbup
Kerry Lindsay
By: 'Edward and Eloise'
Jan 09,2018
0 people found
this helpful
Great timing with the referencing competed in under 24 hours. Very helpful over the phone, quick and easy response, thank you!...
read full review
Was this helpful? Yes
Jan 05,2018
Minithumbup
Ria Green
By: 'Heather Hughes'
Jan 05,2018
0 people found
this helpful
Ria has been a huge asset during my tenancy with Ludlow Thompson. Through a few incidents that were no fault such as a boiler breakdown and a lockout, she has been prompt, professional and courteous with her response. Though inconvenient as these instances may have been, it was eased by Her professionalism and the outcome satisfactory. She is a great asset to have as a property manager!...
read full review
Comment on agent fees
Had no problem
Was this helpful? Yes
Dec 19,2017
Minithumbup
Lee Wright
By: 'TerresaT'
Dec 19,2017
0 people found
this helpful
I have two properties on Ludlow's books. L* W* took over from SB. I wasn't happy with the** service as nothing I've requested was delivered and communication was non existence unless I chase. L* started out better when he took over, then it took a dive but after a strong conversation L* has greatly improved. L* now delivers a very good strong service, his communication has improved 100%, and I'm really happy with this improvement to Ludlow's Rent Collection servi...
read full review
Comment on agent fees
The Letting side of Ludlow is brilliant. The Rent Collection side let it down a lot but now it's really improved so yes I'd definitely recommend Ludlow.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Kerry Lindsay
By: 'OG'
Dec 07,2017
0 people found
this helpful
Very nice contact, highly professional and knowledgeable. I got quick replies to all my questions, the whole process went very smoothly. Overall, highly recommendable....
read full review
Comment on agent fees
Standard fees for London.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Kerry Lindsay
By: 'Grace Fearon'
Dec 07,2017
0 people found
this helpful
Kerry replied very quickly to all emails and was very informative and helpful. She dealt with my enquires in a polite manner....
read full review
Comment on agent fees
far too expensive fees
Was this helpful? Yes
Dec 07,2017
Minithumbup
Kerry Lindsay
By: 'SH'
Dec 07,2017
0 people found
this helpful
Very positive experience, Kerry was extremely helpful throughout the whole referencing process and always replied in a quick and timely manner to my questions....
read full review
Was this helpful? Yes
Dec 06,2017
Minithumbup
Kerry Lindsay
By: 'LSC'
Dec 06,2017
0 people found
this helpful
Kerry was very helpful and efficient at completing my referencing. I had difficulties both getting my employee to receive the form and logging into the referencing portal, but Kerry was very helpful in helping me overcome these matters....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2017
Minithumbup
Sushmita Begum
By: 'Michele'
Nov 28,2017
0 people found
this helpful
She helped us in closing our contract. She has been extremely helpful, responsive regarding all our enquiries and supportive to clarify all our doubts....
read full review
Was this helpful? Yes
Nov 28,2017
Minithumbup
Kerry Lindsay
By: 'Isabellamhf'
Nov 28,2017
0 people found
this helpful
Kerry was very helpful and enabled us to complete references quickly. She was very attentive in answering questions and processing documents....
read full review
Comment on agent fees
We did feel agent fees were quite high
Was this helpful? Yes
Nov 24,2017
Minithumbdown
By: 'Katherine'
Nov 24,2017
0 people found
this helpful
Ludlow Thompson is by far the most unprofessional, archaic and slovenly agency that I have ever dealt with. When I moved into my flat, the place was a filthy mess still filled with the food, crumbs and dirty sheets of the last tenant who had lived there. Since then, I have experienced nightmare after nightmare with these people. They are incredibly inflexible and arrange for 'inspections' that do not fit the normal person's working schedule. Please do not get into dealing with thi...
read full review
Comment on agent fees
Not only is the service awful at Ludlow Thompson, the fees are also incredibly high.
Was this helpful? Yes
Nov 22,2017
Minithumbdown
Kerry Lindsay
By: 'S Ali'
Nov 22,2017
0 people found
this helpful
Very good service overall efficient and reliable communication and feedback and follow up on the events and process of application. I would definitely recommend her...
read full review
Comment on agent fees
Average
Was this helpful? Yes
Nov 21,2017
Minithumbdown
Melissa Jeynes
By: 'Audrey'
Nov 21,2017
0 people found
this helpful
Unacceptably high fee for registration. Very slow service. Bad attitude. Not helpful at all. I've been charged an amount of money having received no service. When I began the application process for registering and requested to see the contract, I received an old contract, that had nothing to do with the property I wanted to rent and with what I was informed by the landlord of that property....
read full review
Comment on agent fees
The fees for the referencing process and registration are very high.
Was this helpful? Yes
Nov 15,2017
Minithumbup
Kerry Lindsay
Stacey Pereira
By: 'Catherine'
Nov 15,2017
0 people found
this helpful
Was surprised I only had 24 hours to do my referencing process for a rental. But Kerry was fast to respond and good with updates of the process through email once documents and online application submitted....
read full review
Comment on agent fees
More expensive than I had expected but I guess this with be relative/normal for London
Was this helpful? Yes
Nov 15,2017
Minithumbup
Kerry Lindsay
By: 'Mr R Beech'
Nov 15,2017
1 people found
this helpful
I have found Kerry very informative with the details required to complete the tenancy agreement which also included the guarantor's covenant. With constant reminders to get the forms completed and returned within the shortest time, she has ensured that there's no delay to the tenancy. Very much appreciated....
read full review
Comment on agent fees
As guarantor, I'm not privy to the Agent's fees.
Was this helpful? Yes
Nov 14,2017
Minithumbup
Kerry Lindsay
By: 'Jevgeni'
Nov 14,2017
0 people found
this helpful
I would like to say that during my interactions with Kerry, she was very eager to help, not just with her words, but also with her actions. Her responses were very timely....
read full review
Was this helpful? Yes
Nov 14,2017
Minithumbup
Kerry Lindsay
By: 'Ryan'
Nov 14,2017
0 people found
this helpful
Kerry was very helpful, fast at responding and helped me complete everything as quick as could be hoped for. Thank you....
read full review
Was this helpful? Yes
Nov 13,2017
Minithumbup
Kerry Lindsay
By: 'Spencer'
Nov 13,2017
0 people found
this helpful
Dealing with ludlowthompson has been a brease especially if I were to compare the experience I've had with other firms. The team there are great, I have been especially impressed with Kerry and Aaron...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 13,2017
Minithumbup
Kerry Lindsay
By: 'Carlo'
Nov 13,2017
0 people found
this helpful
Fast and efficient. She was very helpful in asking the required documents and process them. A no hassle transaction is what you need when you have to move property. Perfect for me...
read full review
Was this helpful? Yes
Nov 08,2017
Minithumbup
Kerry Lindsay
By: 'LJR'
Nov 08,2017
0 people found
this helpful
Very pleasant and prompt in dealing with my application. Didn't experience any problems and would use this agent again....
read full review
Was this helpful? Yes
Areas covered
  • WR4
  • London
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
153 15 525 38 1 0 3 0 66 3
Ria Green Ria Green
Lettings Progressor
348 reviews

About Ria No description set View full profile
Noel Colledge - no image available Noel Colledge
Maintenance Manager
0 reviews

About Noel No description set View full profile
Andrew Dunham - no image available Andrew Dunham
Maintenance Administrator
9 reviews

About Andrew No description set View full profile
Debbie Watkins Debbie Watkins
Financial Controller
0 reviews

About Debbie No description set View full profile
George Maddison George Maddison
Services Administrator
0 reviews

About George No description set View full profile
Sushmita Begum - no image available Sushmita Begum
Rent Collection Administrator
8 reviews

About Sushmita No description set View full profile
Ross Edwards Ross Edwards
Property Manager
25 reviews

About Ross No description set View full profile
Thomas Evans - no image available Thomas Evans
Property Manager
9 reviews

About Thomas No description set View full profile
Kerry Lindsay Kerry Lindsay
Lettings Progressor
79 reviews

About Kerry No description set View full profile
Samuel Woodward - no image available Samuel Woodward
Property Manager
0 reviews

About Samuel No description set View full profile
Gemma Heaton Gemma Heaton
Head of Property Management
1 reviews

About Gemma No description set View full profile
Su Colledge Su Colledge
Operations Director
1 reviews

About Su No description set View full profile
Stacey Pereira - no image available Stacey Pereira
Lettings Progressor
3 reviews

About Stacey No description set View full profile
Olivia-Rose Taylor Olivia-Rose Taylor
Senior Services Administrator
0 reviews

About Olivia-Rose No description set View full profile
Garry Mollart Garry Mollart
Telesales Executive
0 reviews

About Garry No description set View full profile
Lily Hodgkins - no image available Lily Hodgkins
Services Administrator
0 reviews

About Lily No description set View full profile
Melissa Jeynes - no image available Melissa Jeynes
Property Manager
2 reviews

About Melissa No description set View full profile
James Castle - no image available James Castle
Rent Collection Administrator
0 reviews

About James No description set View full profile
Joshua Robinson - no image available Joshua Robinson
Property Manager
3 reviews

About Joshua No description set View full profile
Ashleigh Grove - upload your photo Ashleigh Grove
Legal & Compliance Administrator
0 reviews

About Ashleigh No description set View full profile
Callum Taylor - upload your photo Callum Taylor
Telesales Consultant
0 reviews

About Callum No description set View full profile
Isobel Butcher - upload your photo Isobel Butcher
Rent Collection Administrator
0 reviews

About Isobel No description set View full profile
Lee Wright - upload your photo Lee Wright
Rent Collection Administrator
1 reviews

About Lee No description set View full profile
Liam Colledge - upload your photo Liam Colledge
ICT and Central Services Manager
0 reviews

About Liam No description set View full profile
Wesley Barnett - upload your photo Wesley Barnett
Rent Collection Administrator
0 reviews

About Wesley No description set View full profile
Christopher Madders - upload your photo Christopher Madders
Services Administrator
0 reviews

About Christopher No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Make an Enquiry