• Ria Green
    Ria Green
  • upload your photo
    Noel Colledge
  • upload your photo
    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • claim your profile
    Hannah Bick
  • Max Harris
    Max Harris
  • claim your profile
    Alison Griffin
  • Ross Edwards
    Ross Edwards
  • Alexander Mann
    Alexander Mann
  • Graham Mann
    Graham Mann
  • Daniel Foster
    Daniel Foster
  • upload your photo
    Thomas Evans
  • Kerry Lindsay
    Kerry Lindsay
  • Samuel Woodward
    Samuel Woodward
  • Gemma Heaton
    Gemma Heaton
  • Marc Twinberrow
    Marc Twinberrow
  • Paul Gray
    Paul Gray
  • Su Colledge
    Su Colledge
  • Abigail Hemmings
    Abigail Hemmings
  • upload your photo
    Liam Colledge
  • Kathryn Organ
    Kathryn Organ
  • Laura Taylor
    Laura Taylor
  • upload your photo
    Rebecca Mason
  • upload your photo
    Joanna Podsiadlo
  • upload your photo
    Emma Foley
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Apex House, W Read full description...orcester is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098

Oct 26,2016
Minithumbup
By:
Oct 26,2016
Featured Review
0 people found
this helpful
I have had issues with a tenant who is making unreasonable demands and seems to be becoming more and more manipulative. Ross has helped enormously in showing me how to deal professionally with the situation which was also causing me a great deal of anxiety. After speaking to him and listening to his patient advice I feel calmer and able to handle the situation with my tenant in a professional manner. It makes a huge difference not to held in a state of anxiety over a tenant's unreasonable beh...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
Featured Review
0 people found
this helpful
Marc is always helpful whenever I need him. Marc always replies to my emails even if it is only to re assure me that he is dealing with the matter. I have peace of mind to have my property managed by Marc....
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Comment on agent fees
Fees is acceptable considering all the services provided.
Was this helpful? Yes
Nov 06,2016
Minithumbup
By:
Nov 06,2016
Featured Review
0 people found
this helpful
I am impressed with Zair professionalism and friendliness which I experienced during my tenancy with Ludlowthompson. His services are always to the highest standars and it was a great pleasure to have him as my agency contact. I will without a doubt recommend Zair as the best Property Manager. Anna...
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Comment on agent fees
Average
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
Featured Review
0 people found
this helpful
Throughout our referencing Ria was very professional, helpful and prompt in all her responses. I wouldn't have any doubt recommending her services...
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Sophie has been a great help during our change of tenancy. She has been very responsive and knowledgeable throughout the process and ensured it ran like clockwork. She has always been quick to resolve any issues that arose. Thanks, Sophie!...
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Zair is by far the best property manager I've ever dealt with. Highly responsive to emails and phone calls, always helpful and amicable. I found Zair's professionalism and manners impeccable, which helped us greatly when dealing with any issues with the property. Hugely recommended...
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Sophie was always responsive to my many questions. I didn't have to wait long for any of my questions to be answered. She was knowledgable and informative in regard the procedures required to terminate my lease....
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Comment on agent fees
It was a decent price
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Ria has been fantastic in getting the referencing part completed for us in a very timely manner and has been super efficient ensuring there were no delays. Thank you for your help, much appreciated....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
The service provided is effective and reliable, I'm elated and pleased. I will recommend this service to friends and colleagues....
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Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
I have had nightmareish experiences in the past with letting agencies, but Ria was an abosolute dream. Very helpful and always polite and willing to help. Ria made the sometimes stressful and complicated process of renting so much easier....
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Comment on agent fees
Maybe a little expensive but much more worth it than other agents. Everyone knew what they were actually talking about!
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
the service was good , easy and fast, all the agents where very helpful and polite. I'm looking forward to move to the new flat....
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Comment on agent fees
bad
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Marc is always really helpful and quick to reply to any queries or issues. All round, a really great service from Marc....
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Ria has dealt with our property referencing in a quick and efficient way in orther to proceed in our house renting process....
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Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Really quick response, amazing are being available to answer any questions! Very kind, understanding and competent, definitely recommend! Good job!...
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Ria took care of our credit checks. A bit slow in the process but everything went fine in the end....
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Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Sophie was extremely helpful in helping with the issues at my flat ( 1chaplin house). She managed the coming of the British gas engineer to the flat , contacted it them and was very responsive and kept up to date with what happened. She was much better than my previous property manager-Emma Foley...
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Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Thank you for a quick, responsive and helpful process that did not stick rigidly to the rules when these did apply and looked for a solution that would deliver what your client wanted....
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Comment on agent fees
N/k
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Flawless process 100%. I really appreciate the fact that this guys made everything easy for me during my busy days. Agent asked for the required info I sent it, and that was it. Agent did the rest. Thank you...
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Comment on agent fees
I got a reduction on the fees. So it was a good deal for me.
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
They did a great job, and was very helpful. Would recommend to anyone. Was quick with no delays (very pleased)...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
I was in touch with Ria for my referencing process, he was responsive and helpful during my referencing process. The process was smooth and quick....
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Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Ria took charge of the referencing process for myself and two co-tenants. Ria was competent and prompt at replying to emails....
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Comment on agent fees
N/A: Ria was only in charge of the referencing process, so was not directly responsible for any fees.
Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
It was a pleasure dealing with Cristiana during the last few weeks.Especially as she was most patient and understanding after I had made a couple of errors in the renewal of tenancy process.She was always polite, courteous and prompt with her replies.Excellent customer service!...
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Comment on agent fees
Good.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
Very helpful and efficient! Answered any questions I had. Have to say that ludwowthompson's referencing system was probably the most thorough but also the most organised I have experienced! I like the online system....
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Comment on agent fees
Average for London
Was this helpful? Yes
Oct 08,2016
Minithumbup
By:
Oct 08,2016
0 people found
this helpful
Ria is extremely helpful and dedicated, always ready to help in a friendly manner. Ria answers emails in a timely manner and is willing to go the extra step....
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Was this helpful? Yes
Oct 07,2016
Minithumbdown
By:
Oct 07,2016
0 people found
this helpful
Ria respones quickly and handle my case very well. My guarantor and I am very happy with him. Highly recommend....
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Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
I found the interaction with Ria Green professional, friendly, efficient, timely and helpful. The process has been well structured and respectful. Well done to Ria and the team....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
It was truly professional dealing with you, looking forward to work with again. it was quick and fast. Cheers Roldao...
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Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Ria has been highly effective and efficient in carrying out the required process of new tenancy referencing whilst ensuring the various steps were progressing smoothly in a steep by step manner. Well done indeed and many thanks! Daniel...
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Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
Ria was due diligent and extremely patient with us during the process. She responded efficiently to request and always contacted us in the most friendly of manners. Thanks Ria for making the process smooth and easy!...
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Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
Having let my property through Ludlow Thompson for more than eleven years I have had my fair share of client managers, many of them good, some not so good. Earlier this year Ross Edwards took over as my new client manager. To say that he has been efficient would be an understatement. I had some very tedious issues with my last tenant but no matter what the reason for my call or email, Ross always responded quickly and then promptly took action. I have found him to be helpful, very organised and ...
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Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Sophie was very helpful and quick in making responses and communication was very good. Prompt and the service provided by her was very much appreciated....
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Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Ria was fantastic in sorting out the references in a quick and helpful manner. I was kept informed in a clear way everything I needed to produce....
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Comment on agent fees
Fine
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Ria was very professional and courteous in her emails. Communication was very prompt and I was kept informed as to what was needed from me and and informed once received....
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Comment on agent fees
As with all Agent's fees, quite expensive!
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Ria completed our referencing very promptly and also responded promptly to questions asked. Ria made the processes go very smoothly. I thought it would be a hassle but it was over before I expected....
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Was this helpful? Yes
Areas covered
  • WR4
  • London
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
110 13 390 32 1 0 3 0 55 2
Ria Green Ria Green
Lettings Progressor
306 reviews

About Ria No description set View full profile
Noel Colledge - no image available Noel Colledge
Maintenance Manager
0 reviews

About Noel No description set View full profile
Andrew Dunham - no image available Andrew Dunham
Maintenance Administrator
1 reviews

About Andrew No description set View full profile
Debbie Watkins Debbie Watkins
Financial Controller
0 reviews

About Debbie No description set View full profile
Hannah Bick - upload your photo Hannah Bick
1 reviews

About Hannah No description set View full profile
Max Harris Max Harris
Property Management Team Leader
4 reviews

About Max No description set View full profile
Alison Griffin - upload your photo Alison Griffin
Rent Collection Administrator
0 reviews

About Alison No description set View full profile
Ross Edwards Ross Edwards
Property Manager
20 reviews

About Ross No description set View full profile
Alexander Mann Alexander Mann
Telesales Team Leader
11 reviews

About Alexander No description set View full profile
Graham Mann Graham Mann
RW Coordinator
2 reviews

About Graham No description set View full profile
Daniel Foster Daniel Foster
Service Administrator
1 reviews

About Daniel No description set View full profile
Thomas  Evans - no image available Thomas Evans
Rent Collection Administrator
4 reviews

About Thomas No description set View full profile
Kerry Lindsay Kerry Lindsay
Lettings Progressor
16 reviews

About Kerry No description set View full profile
Samuel Woodward Samuel Woodward
Property Manager
0 reviews

About Samuel No description set View full profile
Gemma Heaton Gemma Heaton
Head of Property Management
1 reviews

About Gemma No description set View full profile
Marc Twinberrow Marc Twinberrow
Property Manager
9 reviews

About Marc No description set View full profile
Paul Gray Paul Gray
Sales Director
1 reviews

About Paul No description set View full profile
Su Colledge Su Colledge
Operations Director
1 reviews

About Su No description set View full profile
Abigail Hemmings Abigail Hemmings
Property Manager
14 reviews

About Abigail No description set View full profile
Liam Colledge - no image available Liam Colledge
Services Coordinator
0 reviews

About Liam No description set View full profile
Kathryn Organ Kathryn Organ
Maintenance and Compliance Administrator
0 reviews

About Kathryn No description set View full profile
Laura Taylor Laura Taylor
Property Manager
7 reviews

About Laura No description set View full profile
Rebecca Mason - no image available Rebecca Mason
Maintenance Administrator
1 reviews

About Rebecca No description set View full profile
Joanna Podsiadlo - no image available Joanna Podsiadlo
Property Manager
11 reviews

About Joanna No description set View full profile
Emma Foley - no image available Emma Foley
Property Manager
2 reviews

About Emma No description set View full profile
Sophie Conway - no image available Sophie Conway
Rent Collection Administrator
15 reviews

About Sophie No description set View full profile
Zair Hussain - no image available Zair Hussain
Property Manager
6 reviews

About Zair No description set View full profile
Stacey Pereira - no image available Stacey Pereira
Lettings Progressor
0 reviews

About Stacey No description set View full profile
Olivia-Rose Taylor Olivia-Rose Taylor
Services Administrator
0 reviews

About Olivia-Rose No description set View full profile
Mackenzie Hilliker Mackenzie Hilliker
Rent Collection Administrator
17 reviews

About Mackenzie No description set View full profile
Cristiana Paraschiv - no image available Cristiana Paraschiv
Let Only Coordinator
4 reviews

About Cristiana No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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