ludlowthompson - Apex House, Worcester, WR4

4.6/5 rating 910 reviews
93% recommend
  • 75% sales valuation accuracy
    • |
  • 80% sales fee satisfaction
  • 71% lettings valuation accuracy
  • 80% lettings fee satisfaction
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    Ria
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    Noel
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    Andrew
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    Debbie
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    George
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    Sushmita
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    Ross
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    Thomas
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    Kerry
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    Samuel
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    Gemma
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    Su
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    Libby
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    Garry
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    Melissa
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    James
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    Joshua
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    Ashleigh
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    Liam
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    Wesley
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    Laura
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    Bradley
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    Abigail
ludlowthompson Apex House is one of the best estate agent branches in the Worcester area. This is the ludlowthompson head office which is located in the Berkeley Business Park on Wainwright Road in the North East of Worcester.

Why are ludlowthompson headquarters in Worcester?

We have been one of London's leading independent estate agents since our inception in 1993. Our Worcester Head Read full description...office provides services such as property management, rent collection, tenant find and referencing, repairs, maintenance, HR, and finances. ludlowthompson estate agents are fully qualified property professionals that have a pro-active approach to sales and lettings. We concentrate on achieving best value for each individual property, update our clients on each detail concerning their sale or letting and make sure we develop trusted relationships with customers.

Our network of estate agents in London have sold/let over one billion worth of properties and more than 9000 people rented or let their property through us last year. Our sales team lives locally in the Worcester area, therefore, we can give very accurate home valuations and advice to potential customers on the amenities and residential opportunities in the area. Our office is open 7 days a week and you can receive help 24/7 if you have created an account on our website. We provide out of work hours viewings for client convenience.

Worcester area guide

This city is known as a Cathedral and University city. It is famous for being the home of worlds first newspaper, racing, porcelain, rugby and delicious Worcestershire Sauce. Worcester real estate is as diverse as the population. Types of residential properties range from student accommodation to quaint village houses. The growing student population has transformed this city from a quiet cathedral town to a vibrant and lively place to live in. Most students choose rental properties around the university campus. In the East, small villages that make a great quiet place for families or people that want to retire. If you are interested in Worcester property, do not hesitate to contact ludlowthomson for more information.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098
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Properties
  
Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 80% £2,150 £2,150
Lettings 71% 80% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
183 17 583 45 1 0 3 0 75 3
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Areas covered
  • WR4
  • London
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS
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“High quality, responsive service...”

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Jul 05,2019
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Ria
By: 'Tim Brown'
Jul 05,2019
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I have been in touch with Ria (my property manager) on a number of occasions and she's always been able to provide assistance and answer my questions. She is quick to respond and always willing to help!...
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“Terrible service from Samuel...”

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Jun 20,2019
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By: 'Catherine Dragan'
Jun 20,2019
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Terrible service from Samuel and in general from Ludlow Thompson - the only good thing I will say is the sales manager who introduced us to the flat Jesse Oteri - absolutely amazing!! However, the property manager of the property was awful. Never responded to ...
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“Great service and help...”

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May 21,2019
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Ria
By: 'Paul White'
May 21,2019
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Ria contacted me to check tha i had my deposit and that everything had gone smoothly post exit of my teancy. This after care service was excellent, showed they deliver a great standard of after care and even helped ensure I got my deposit back ...
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Good
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“Tenancy handover...”

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May 16,2019
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Abigail
By: 'Matt'
May 16,2019
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I have finally managed to gain the return of my deposit, it has taken 6 months in total for the new tenant to complete the paperwork and for the Landlady to agree on the inspection. Abigail has been helpful, but I have had to wait an ...
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“Managing my rental flat...”

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Apr 24,2019
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Andrew
By: 'Alasdair'
Apr 24,2019
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Andrew has done a fantastic job managing our flat in London. Ongoing repairs were easy and to top it off he organised the flat being redecorated at the end of the last tenancy. Very responsive....
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“Great service...”

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Apr 17,2019
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Abigail
By: 'Abigail Hartwright'
Apr 17,2019
0 people found
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I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you Daile / ...
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Never liked agency but it’s what it’s
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“Clear and efficient...”

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Apr 12,2019
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Abigail
By: 'Zoe Weir'
Apr 12,2019
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Abigail has been extremely knowledgeable, clear and efficient in managing my property and dealing with tenants that wanted to terminate their lease early. She has helped advise me as a landlord and reach a resolution for all parties. I would definitely recommend her!...
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“Efficiency and consideration...”

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Apr 09,2019
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Abigail
By: 'Fernando'
Apr 09,2019
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Abigail since the beginning of the process has been very professional but above all, looking after the interests and needs of both side involved. Knowledge, diplomacy, attention to detail, those are the first adjectives the come to my mind to describe her work Very happy ...
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Absolutely fair, worth every penny
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“Amazing 6 Star Service...”

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Apr 04,2019
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Ria
By: 'Ming'
Apr 04,2019
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I don't usually write reviews or give feedback, but from wanting to leave Ludlow Thompson, I am now back as a satisfied client. RIA doesn't waffle, is direct & professional ... most of all, she fills me with confidence that she cares and will get things done. ...
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Expensive, but worth it if things continue as they currently are.
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“Exceptional Property Manager...”

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Mar 27,2019
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Sushmita
By: 'C50'
Mar 27,2019
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Sushmita is by far one of the most proactive and professional property managers at Ludlow Thompson. Sushmita has been managing my property for over two years now and has taken the headache out of dealing with the day to day issues faced by any landlord (...
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“Great Communication & Effort...”

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Mar 22,2019
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Ria
By: 'Victoria'
Mar 22,2019
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Ria helped us sort out a lot of unnecessary problems we faced when moving in and has done it with amazing communication and hard work....
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She is worth every penny.
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“email help...”

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Mar 05,2019
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Abigail
By: 'Julia Smith'
Mar 05,2019
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Very helpful and speedy service from Abigail. She has responded well to my questions and kept me informed of progress....
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“Excellent service...”

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Feb 28,2019
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Abigail
By: 'Mike'
Feb 28,2019
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Abigail is very responsive to calls/emails and provides regular updates on issues, which is appreciated as an overseas landlord. In my experience, she always conducts herself in a professional manner. I'd happily recommend Abigail....
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“Good Property manager...”

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Feb 20,2019
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Abigail
By: 'Kevin'
Feb 20,2019
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Abigail is responsive and quite diligent - a generally good property manager. I wish her all the best in her future endeavours...
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“Staff Review...”

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Feb 04,2019
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Ross
By: 'Christine'
Feb 04,2019
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Ross has been professional and helpful during the time he looked after my property. Dealt with my queries promptly. Highly recommended...
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Comment on agent fees
I believe that the management fees charged by Ludlow Thompson as an organisation are expensive. Also, I believe that if the company no longer manages a property ( i terminated my contract with 4 months left to run) the balance of the management fees should have been refunded.
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“Conscientious...”

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Feb 04,2019
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Sushmita
By: 'AEren'
Feb 04,2019
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Sushmita Begum is very helpful and prompt in the way she deals with her clients. She does her best to resolve issues raised with her in a timely manner. She is an asset to Ludlow Thompson....
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Comment on agent fees
I have a number of reservations about Ludlow Thompson as an agent.
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“good...”

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Jan 29,2019
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Abigail
By: 'sarah'
Jan 29,2019
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abigail is prompt in responses and informative with regards to the property and requirements by the local council, i would recommend her to any landlord...
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“Excellent...”

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Jan 28,2019
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Abigail
By: 'Dimitri'
Jan 28,2019
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Abigail checks in regularly and replies to emails prompt. Great person to work with. I look forward to working with her in 2019...
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“Excellent contact to have...”

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Jan 25,2019
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Ria
By: 'springcoil'
Jan 25,2019
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We had Ria as our liason for about 2 years. She was very helpful at dealing with our enquiries and I recommend her highly for her diligence and professionalism....
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“Abigail at Ludlow Thompson...”

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Jan 14,2019
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Abigail
By: 'Callie'
Jan 14,2019
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Abigail has always been very helpful - she is quick to respond and will always give clarifications and explanations when requested. Thank you for all of your work Abigail!...
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“Fast response and prompt action...”

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Jan 04,2019
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Sushmita
By: 'London'
Jan 04,2019
0 people found
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Sushmita always responds promptly to my queries. She also does her best to solve issues quickly and keep me updated while doing so....
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n/a
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“courteous and efficient...”

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Dec 20,2018
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Abigail
By: 'Bridget Green'
Dec 20,2018
0 people found
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Abigail is responsive to emails and is an efficient administrator. At times need to show attention to detail when updating tenancy agreement....
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“Very Happy...”

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Dec 19,2018
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James
By: 'yan'
Dec 19,2018
0 people found
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James Castle has been trying very hard to get hold of the landlord for renewal for us. James has been so helpful and prompt, we think he is a real star for the company Thank you James!...
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“Excellent service...”

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Dec 03,2018
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Abigail
By: 'Anna'
Dec 03,2018
0 people found
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Abigail has always been polite, friendly and professional. With Abigail managing my property, I have always felt confident that any issues I might have will be dealt with promptly and without any fuss. She's an excellent Property Manager!...
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“Great service...”

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Dec 03,2018
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Abigail
By: 'Sarah'
Dec 03,2018
0 people found
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Abigail was always friendly, responsive and timely in communications. We felt like our rental property was in good hands with Abigail as our property manager. She made sure that check-in and check-out ran smoothly and also arranged for keys to be picked up by contractors ...
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Comment on agent fees
Reasonable for service offered.
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“Exceptional service from Abigail...”

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Nov 03,2018
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Abigail
By: 'GConnor'
Nov 03,2018
0 people found
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Abigail recently assisted with a replacement tencancy and went above and beyond in her service. It was a very stressful time period for me but Abigail made the whole process much easier. I sent several emails and admittedly, I didn't have the easiest situation to ...
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“Very helpful property manager...”

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Nov 02,2018
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Sushmita
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Sushmita
By: 'Ash'
Nov 02,2018
0 people found
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Sushimita is an amazing member of staff who always helpful, quick to respond and goes outside of her way to resolve issues....
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“Absolutely the worst...”

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Oct 31,2018
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Joshua
By: 'Stu from Saturday'
Oct 31,2018
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Quite simply, there was not one single thing Joshua could capably do in his role. Literally by being involved, he doubled our workload and worry compared to had we had nobody. And we paid him for the privilege....
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Comment on agent fees
To charge us money whilst incorrectly deducting us money for jobs not even carried out, failing to deliver the rent money or even notice it missing, failure to chase things up, incorrect invoicing on a repeated basis, emails that don't even make sense replying to things not even related, but three or four days later, after being chased twice....I honestly don't have the energy left. Truly the most incredibly inept experience of anyone in any capacity that I have ever had.
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By: Stu From Saturday
Oct 31, 2018
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You pride yourselves on customer service? Wow. How unlucky must we have been, then, to have had to deal with Joshua. Because as I believe I made clear above, in return for money we paid to you, he singularly failed to achieve one single thing. Customer service incorrect bills? Customer service not replying to emails? Mmmm....no. No no no. My wife is in the process of filing her complaint - with the ombudsman - but the sheer volume of email evidence is incredibly time consuming to reference, even ...

“Ludlow Thompson Agent...”

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Oct 31,2018
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Melissa
By: 'Overseas Owner'
Oct 31,2018
1 people found
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The Personal Property Manger system used by Ludlow Thompson is very effective when staff such as Ms. Melissa Jeynes are in post. This agent is highly efficient in every way, dealing with both tenant and owner concerns in a prompt and professional way. It is ...
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“property management...”

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Oct 04,2018
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Abigail
By: 'Bill'
Oct 04,2018
1 people found
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Of all the property management agents I have dealt with at the Head Office, Abigail is easily the best. She has been very good at following up queries for me, always returns calls and doesn't leave problems unresolved. While I have had some issues with ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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  • Monday: 09:00 - 20:00
  • Tuesday: 09:00 - 20:00
  • Wednesday: 09:00 - 20:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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Branch - Apex House, Worcester, WR4

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