• Ria Green
    Ria Green
  • upload your photo
    Noel Colledge
  • upload your photo
    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
  • upload your photo
    Sushmita Begum
  • Max Harris
    Max Harris
  • Ross Edwards
    Ross Edwards
  • Daniel Foster
    Daniel Foster
  • upload your photo
    Thomas Evans
  • Kerry Lindsay
    Kerry Lindsay
  • Samuel Woodward
    Samuel Woodward
  • Gemma Heaton
    Gemma Heaton
  • Su Colledge
    Su Colledge
  • Abigail Hemmings
    Abigail Hemmings
  • upload your photo
    Liam Colledge
  • Laura Taylor
    Laura Taylor
  • upload your photo
    Rebecca Mason
  • Joanna Podsiadlo
    Joanna Podsiadlo
  • upload your photo
    Sophie Conway
  • upload your photo
    Zair Hussain
  • upload your photo
    Stacey Pereira
  • Olivia-Rose Taylor
    Olivia-Rose Taylor
  • Mackenzie Hilliker
    Mackenzie Hilliker
  • upload your photo
    Cristiana Paraschiv
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over 1bn worth of property and over 9000 people rent/let with us across London. Apex House, Worcest Read full description...er is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098

Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Ria was very helpful with the whole application process. Assistance was given and any questions answered in a very timely matter, especially with the time zone difference, me being in Canada as a guarantor. I admit I got frustrated with the whole thing, and I was still treated with a professional manner....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Thomas is always quick to solve any of the administrative needs of our flat. Recently we had some previous tenant council tax issues and he helped solve them promptly!...
read full review
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I rented a house through Ludlow Thompson some months ago but for personal reasons, I had to leave it and find a tenant to replace me. Cristiana was extremely helpful, she explained the process thoroughly and made it very easy and fast. She always answered the phone and responded to my emails immediately. She is also very polite and easy to talk to something very important for an agent....
read full review
Comment on agent fees
good
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Ria handled the referencing for our new property, a brialliant experience, everything was handled clearly and in a very professional manner, we highly reccomend Ria....
read full review
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I am very happy with Thomas work for me. When ever I have phoned asking for Thomas to do something for me he always responds straight away....
read full review
Comment on agent fees
The agents fee is ok. I don't have a problem with the payment fees.
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
Very good service getting my meter readings done for me after rubbish service from the property management company L & Q....
read full review
Comment on agent fees
I don't know the exact cut she gets
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I am very happy with the referencing process. Ria is professional in respect of getting the paper work done. The communication is clear and prompt. The whole referencing took less than 4 working days which I reckon is pretty efficient. The rest of renting process was overall quite smooth, though there were misunderstanding at some point. The agent in charge of viewing and drafting terms is a bit inexperienced, but I'm sure he will become better....
read full review
Comment on agent fees
Ludlow Thompson charges an agent's fee higher than the other ones I know. It is almost two weeks rent. But I'm not very experienced in renting houses, so I don't know how to judge without a benchmark.
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Zair has been professional over the last 2 years of us working with him. We are international students living in London and he has ensured that our needs have been met while also informing us of key regulations that we must adhere to. It's been a pleasant experience with him....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Joanna is always friendly and informative, and very helpful in dealing with any issues or questions. A great contact to have....
read full review
Was this helpful? Yes
Feb 18,2017
Minithumbup
By:
Feb 18,2017
0 people found
this helpful
Laura is an excellent agent, very keen and knowledgeable operator. Takes her job quite seriously yet amicably. Makes us feel we are in the hands of a professional....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Ross has been exemplary as my property manager. There have been considerable ongoing problems with the tenancy which he has done his best to sort out, keeping me informed of progress in a pleasant and professional way. My previous experience with property managers before Ross took over was very poor and I had no confidence in their ability or willingness to help. I have given 5 stars not to the whole bench but just to Ross....
read full review
Comment on agent fees
Ross deserves the fees paid but previous property managers definitely did not (see above comment).
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Sushmita has been very accommodating and truly professional in her work. She handles client with great passion and accommodates all requests with great proficiency. She is very punctual in her work and never failed in returning call messages....
read full review
Was this helpful? Yes
Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
Ms. Hemmings deserves a 5 star review for the outstanding work she has done for us for our property. John and Cindy Hoge...
read full review
Was this helpful? Yes
Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
Sophie Conway is always being very helpful and is consistently very quick to respond to the various requests thrown her way...
read full review
Was this helpful? Yes
Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
She puts in quite a bit of effort with Landlords that don't try to fulfil their duties to the tenants...
read full review
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Cristiana has been most helpful in assisting us throughout the whole referencing an tenancy agreement process. She was patient and handled all very professionally and in a friendly manor....
read full review
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Joanna is awesome. Very attentive and keeps you updated every step of the way. I'm very happy with how she manages my property....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
Featured Review
0 people found
this helpful
Abigail is an excellent property manager and pleasure to deal with. Always pleasant and professional, she is is also very responsive whenever I have any questions or issues that need to be dealt with...
read full review
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Abi has very prompt at responding to our requests related to various issues with the property since we moved in around a month ago. She has also been courteous and polite while communicating with us....
read full review
Comment on agent fees
N/A (not that we're aware of)
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
When contacting Sophie she is helpful, responsive and clear. A delight to deal with - Sophie takes the hassle out of renting a property....
read full review
Comment on agent fees
Average Fees
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
I find Sophie Conway to be a polite,well mannered and efficient manager. She has dealt with all my queries promptly and efficiently to date. I find her advise to be sound and genuine. She has never made me feel uncomfortable about asking her to do jobs or check things for me. Her tone of voice and phone manners are good and i have felt very reassured since she has taken over my property as manager. Prior to having her i was very unhappy with how my queries were being dealt with....
read full review
Comment on agent fees
i find Ludlow Thompson fees to be too expensive compared to other agents
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
I have been renting my property with Ludlow Thomson for over 10 years. Abigail though new to managing my property has been courteous, prompt and efficient in all her dealings....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
On the many times I have spoken to Laura regarding the letting of 2 of my flats, she has always been helpful, professional and courteous....
read full review
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
I had some problems with my tenancy agreement but Ms Abigail Hemmings was happy to help me and we solved everything...
read full review
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
Zair is great and always helpful, answering immediately to our emails and enquiries. He always makes sure to try to call us as well when we contact him....
read full review
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
It was a pleasure working with Ria who explained everything clearly and concisely and responded to queries in a timely fashion....
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Abigail Hemmings has been very helpful during our tenancy, we have solved many issues regarding the property and we highly recommend her! Nicolo...
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
I have came across many agents past 10yrs or so and I have found that Thomas Evans very efficient in handling with issues. I have also found him pro-active in checking customer's needs (both tenants and landlords). He communicates in prompt and efficient manner. I would recommend him as an agent!...
read full review
Comment on agent fees
reasonable.
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
I have found max to be polite, efficient and helpful with this property. I would be very happy to recommend him to other landlords....
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Ross has been more than helpful always answered emails and phone calls. it has not been easy dealing with the tenants but he has made it as painless as possible for us. We will be buying another property and I will be recommending we us Ludlow's because of Ross ....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • WR4
  • London
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
76% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
138 13 441 33 1 0 3 0 62 2
Ria Green Ria Green
Lettings Progressor
329 reviews

About Ria No description set View full profile
Noel Colledge - no image available Noel Colledge
Maintenance Manager
0 reviews

About Noel No description set View full profile
Andrew Dunham - no image available Andrew Dunham
Maintenance Administrator
3 reviews

About Andrew No description set View full profile
Debbie Watkins Debbie Watkins
Financial Controller
0 reviews

About Debbie No description set View full profile
George Maddison George Maddison
Services Administrator
0 reviews

About George No description set View full profile
Sushmita Begum - no image available Sushmita Begum
Rent Collection Administrator
4 reviews

About Sushmita No description set View full profile
Max Harris Max Harris
Property Management Team Leader
7 reviews

About Max No description set View full profile
Ross Edwards Ross Edwards
Property Manager
22 reviews

About Ross No description set View full profile
Daniel Foster Daniel Foster
Service Administrator
1 reviews

About Daniel No description set View full profile
Thomas Evans - no image available Thomas Evans
Property Manager
9 reviews

About Thomas No description set View full profile
Kerry Lindsay Kerry Lindsay
Lettings Progressor
22 reviews

About Kerry No description set View full profile
Samuel Woodward Samuel Woodward
Property Manager
0 reviews

About Samuel No description set View full profile
Gemma Heaton Gemma Heaton
Head of Property Management
1 reviews

About Gemma No description set View full profile
Su Colledge Su Colledge
Operations Director
1 reviews

About Su No description set View full profile
Abigail Hemmings Abigail Hemmings
Property Manager
29 reviews

About Abigail No description set View full profile
Liam Colledge - no image available Liam Colledge
Services Coordinator
0 reviews

About Liam No description set View full profile
Laura Taylor Laura Taylor
Property Manager
14 reviews

About Laura No description set View full profile
Rebecca Mason - no image available Rebecca Mason
Maintenance Administrator
1 reviews

About Rebecca No description set View full profile
Joanna Podsiadlo Joanna Podsiadlo
Property Manager
13 reviews

About Joanna No description set View full profile
Sophie Conway - no image available Sophie Conway
Rent Collection Administrator
21 reviews

About Sophie No description set View full profile
Zair Hussain - no image available Zair Hussain
Property Manager
19 reviews

About Zair No description set View full profile
Stacey Pereira - no image available Stacey Pereira
Lettings Progressor
2 reviews

About Stacey No description set View full profile
Olivia-Rose Taylor Olivia-Rose Taylor
Services Administrator
0 reviews

About Olivia-Rose No description set View full profile
Mackenzie Hilliker Mackenzie Hilliker
Rent Collection Administrator
18 reviews

About Mackenzie No description set View full profile
Cristiana Paraschiv - no image available Cristiana Paraschiv
Let Only Coordinator
7 reviews

About Cristiana No description set View full profile
Kieran Rodway Kieran Rodway
Telesales & Valuations Centre Team Leader
0 reviews

About Kieran No description set View full profile
Garry Mollart Garry Mollart
Telesales Executive
0 reviews

About Garry No description set View full profile
Conner Roberts Conner Roberts
Services Administrator
0 reviews

About Conner No description set View full profile
Christopher Newbould Christopher Newbould
Telesales Executive
0 reviews

About Christopher No description set View full profile
Jordan Powell Jordan Powell
Telesales Executive
0 reviews

About Jordan No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry



.