ludlowthompson - Apex House, Worcester, WR4

4.6/5 rating 831 reviews
  • 74% valuation accuracy
  • 93% recommend
  • 78% fee satisfaction
  • Ria Green
    Ria Green
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    Noel Colledge
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    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
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    Sushmita Begum
  • Ross Edwards
    Ross Edwards
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    Thomas Evans
  • Kerry Lindsay
    Kerry Lindsay
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    Samuel Woodward
  • Gemma Heaton
    Gemma Heaton
  • Su Colledge
    Su Colledge
  • Garry Mollart
    Garry Mollart
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    Lily Hodgkins
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    Melissa Jeynes
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    James Castle
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    Joshua Robinson
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    Ashleigh Grove
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    Callum Taylor
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    Rebecca Hodgkins
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    Lee Wright
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    Liam Colledge
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    Wesley Barnett
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    Christopher Madders
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over 1bn worth of property and over 9000 people rent/let with us across London. Apex House, Worcest Read full description...er is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098
www.ludlowthompson.com

Properties for Sale
Properties to Rent

“ Good communication... ”

Apr 19,2018
Minithumbup
Ria Green
Ria Green
By: 'VNE'
Apr 19,2018
0 people found
this helpful
Ria has been very responsive to our questions and requests so far. We've just moved with ludlow thompson, and we are overall happy, and looking forward to settling in....
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Comment on agent fees
Slightly higher vs. our previous agency/managing company. We did not have so many fees with Royal Arsenal Residentials.
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“ Tenancy contract... ”

Apr 18,2018
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Kerry Lindsay
Kerry Lindsay
By: 'CCran'
Apr 18,2018
1 people found
this helpful
Kerry gave us very clear instructions on what to send to secure our tenancy, and has replied to every email very quickly....
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Comment on agent fees
Ok
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“ Proactive person... ”

Apr 18,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Antonio'
Apr 18,2018
0 people found
this helpful
I've been in touch with Kerry regarding to some required documentation and she has been very proactive and helpful. She offered me solutions and has done the process easier. Thanks Kerry!...
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“ referencing consultant... ”

Apr 17,2018
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Kerry Lindsay
Kerry Lindsay
By: 'carlos'
Apr 17,2018
0 people found
this helpful
it has been a pleasure dealing with her, was very wuick an professional,as expected, and i would recomend her ,...
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“ Maintenance Support... ”

Apr 16,2018
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Andrew Dunham
By: 'CM'
Apr 16,2018
0 people found
this helpful
Efficiently sorted out a tenancy repair, two different quotes available, and job completed to high standard. Very helpful as I live at a distance from the property....
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“ Really helpful and went out of her way to help with my referencing... ”

Apr 12,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Mona'
Apr 12,2018
0 people found
this helpful
Kerry was very personable, easy to get in touch with and went above and beyond to help me sort out my referencing and guarantor information...
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“ Fast!!!... ”

Apr 09,2018
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Kerry Lindsay
Kerry Lindsay
By: 'SG'
Apr 09,2018
0 people found
this helpful
Great organization. Helped us to ensure we had a speedy process to get our new place. Highly recommended. Thank you...
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Comment on agent fees
Good
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Apr 09,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Aideen Tucker'
Apr 09,2018
0 people found
this helpful
Helpful responses to queries raised. Timely turnaround of queries, Initial email disturbed should be more explicit that contract is specimen contract and has yet to be updated for actual rent, property address, landlords and tenants names....
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“ Professional service... ”

Apr 05,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Richard'
Apr 05,2018
0 people found
this helpful
Kerry was very professional and dealt with our references in a swift manner, to the contrary of some other letting agents in the past....
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Comment on agent fees
A bit high, to be honest.
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“ Professional... ”

Mar 21,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Chris'
Mar 21,2018
0 people found
this helpful
Throughout the whole process i found Kerry to be very professional and helpful. I think that despite having to do this remotely , which always makes things slightly more stressful, it has gone with relative ease. Despite me becoming frustrated on one occasion with having to ...
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“ positive experience... ”

Mar 21,2018
Minithumbup
Kerry Lindsay
Kerry Lindsay
By: 'valeria'
Mar 21,2018
1 people found
this helpful
The agent was kind and efficient, quick at answering my emails and any question I had. No problem of sort....
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Mar 15,2018
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Kerry Lindsay
Kerry Lindsay
By: 'COD'
Mar 15,2018
0 people found
this helpful
Kerry responded quickly to our emails and showed proactivity, which is always valuable during stressful processes such as referencing for letting...
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Mar 14,2018
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Kerry Lindsay
Kerry Lindsay
By: 'R Dobbelaar'
Mar 14,2018
0 people found
this helpful
As a person going to this proces for the first time it is a bit daunting. Though I really liked the fact that we got little updates on how the proces was going....
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Comment on agent fees
Nothing bad to say about that
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Mar 14,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Leonidas Kalai'
Mar 14,2018
1 people found
this helpful
Kerry was very responsive, professional and kind. She answered all my questions, was very clear and I absolutely enjoyed working with her....
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Mar 14,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Siqi'
Mar 14,2018
0 people found
this helpful
Kerry is very helpful. I'm very appreciate she is working very efficient. I will chose this company again in the future....
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Mar 14,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Ignored customer'
Mar 14,2018
0 people found
this helpful
I'm very sad to review this lower score, however its my honest opinion. For several times I've tried to contact what supposedly is my property manager for over a week without any answer for either calls or emails. Your clients should be treated ...
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Mar 13,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Lorenzo'
Mar 13,2018
0 people found
this helpful
Kerry has been professional and on top of things from the very beginning! She is guiding us through the next steps and replying to all our questions....
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Mar 12,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Sandra'
Mar 12,2018
0 people found
this helpful
She has been great and really helpful, understanding my personal circumstances with my current landlord. I will recommend her as an agent...
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Comment on agent fees
If any of your agent is away from the office, maybe a message back like saying the person is gonna be away and the date so people doesn’t get worried about not having anyone answering.
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Mar 12,2018
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Kerry Lindsay
Kerry Lindsay
By: '278 lordship'
Mar 12,2018
1 people found
this helpful
Good fast communication with everyone involved. they facilitated communication with the landlady very well and was always available to answer any questions we had....
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Comment on agent fees
Agency were standard for renting in this area but service was good so I feel fees were earnt
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Mar 09,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Natasha'
Mar 09,2018
0 people found
this helpful
Very efficient, approachable and helpful! Phone straight away when i needed questions answered and didn't delay once all documents had been sent over. Highly recommend....
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Comment on agent fees
Good
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Mar 06,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Dominic Lamb'
Mar 06,2018
1 people found
this helpful
Kerry undertook our reference checks for a property we are renting through Ludlow Thompson. Kerry was approachable, diligent and communicated with us well to keep us in the loop during the process....
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Comment on agent fees
Think the fees are a little high.
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Mar 05,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Rishi'
Mar 05,2018
0 people found
this helpful
Very responsive and prompt handling of the renting and referencing process.Quite happy with the services provided so far. Look forward to working with Ludlow Thompson over the next couple of years....
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Feb 28,2018
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Andrew Dunham
By: 'Clive House'
Feb 28,2018
0 people found
this helpful
Andrew provided very fast assistance to resolve our problem. We had tried other members of staff but Andrew was by far the most helpful....
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Feb 27,2018
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Kerry Lindsay
Kerry Lindsay
By: 'KH'
Feb 27,2018
0 people found
this helpful
Kerry was very helpful and responded promptly to all requests and referencing was a very smooth process. Thanks very much...
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Comment on agent fees
Agents fees are particularly expensive in comparison to other agents fees.
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Feb 26,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Oliver'
Feb 26,2018
0 people found
this helpful
Process was fairly quick and it was clear what was required of me documentation-wise, no issues and made my life easier that I could use one document (bank statement) as both proof of address and salary confirmation....
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Feb 26,2018
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Andrew Dunham
By: 'Happy Man'
Feb 26,2018
0 people found
this helpful
Andrew - very good job done to our London flat under trying conditions. Well handled, went the extra mile and tenant should be as pleased as we are. I'll ask for you every time!...
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Comment on agent fees
Doesn't come into this appraisal
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Feb 26,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Kristina'
Feb 26,2018
1 people found
this helpful
Great customer service and professionalism. Very efficient and smooth process. I would highly recommend using this agency in the future. Especially big thanks for Kerry Lindsay!...
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Feb 22,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Stephanie'
Feb 22,2018
0 people found
this helpful
Kerry was so efficient and proactive during the entire referencing process. She made it very easy for us to find the documents and was a huge help in minimizing workload. She was a pleasure to work with. Thank you!...
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Feb 21,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Fran'
Feb 21,2018
1 people found
this helpful
I dealt with Kerry briefly regarding the referencing for a property I am renting through Ludlow Thompson estate agents in London. Kerry has been very helpful and timely in her responses which I am very grateful for....
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Feb 21,2018
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Kerry Lindsay
Kerry Lindsay
By: 'Fanny'
Feb 21,2018
0 people found
this helpful
Kerry was very eager to ensure that our references were completed on time so that the landlord would sign the contract and to ensure that everything ran smoothly. She was very helpful in outlining exactly what she needed from us and as a result we ...
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Areas covered
  • WR4
  • London
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 74% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
154 15 547 40 1 0 3 0 68 3
Ria Green Ria Green
Lettings Progressor 349 reviews

About Ria No description set View full profile
Noel Colledge - no image available Noel Colledge
Maintenance Manager 0 reviews

About Noel No description set View full profile
Andrew Dunham - no image available Andrew Dunham
Maintenance Administrator 12 reviews

About Andrew No description set View full profile
Debbie Watkins Debbie Watkins
Financial Controller 0 reviews

About Debbie No description set View full profile
George Maddison George Maddison
Services Administrator 0 reviews

About George No description set View full profile
Sushmita Begum - no image available Sushmita Begum
Rent Collection Administrator 8 reviews

About Sushmita No description set View full profile
Ross Edwards Ross Edwards
Property Manager 25 reviews

About Ross No description set View full profile
Thomas Evans - no image available Thomas Evans
Property Manager 9 reviews

About Thomas No description set View full profile
Kerry Lindsay Kerry Lindsay
Lettings Progressor 104 reviews

About Kerry No description set View full profile
Samuel Woodward - no image available Samuel Woodward
Property Manager 0 reviews

About Samuel No description set View full profile
Gemma Heaton Gemma Heaton
Head of Property Management 1 reviews

About Gemma No description set View full profile
Su Colledge Su Colledge
Operations Director 1 reviews

About Su No description set View full profile
Garry Mollart Garry Mollart
Telesales Executive 0 reviews

About Garry No description set View full profile
Lily Hodgkins - no image available Lily Hodgkins
Services Administrator 0 reviews

About Lily No description set View full profile
Melissa Jeynes - no image available Melissa Jeynes
Property Manager 2 reviews

About Melissa No description set View full profile
James Castle - no image available James Castle
Rent Collection Administrator 0 reviews

About James No description set View full profile
Joshua Robinson - no image available Joshua Robinson
Property Manager 3 reviews

About Joshua No description set View full profile
Ashleigh Grove - upload your photo Ashleigh Grove
Legal & Compliance Administrator 0 reviews

About Ashleigh No description set View full profile
Callum Taylor - upload your photo Callum Taylor
Telesales Consultant 0 reviews

About Callum No description set View full profile
Rebecca Hodgkins - upload your photo Rebecca Hodgkins
Rent Collection Administrator 0 reviews

About Rebecca No description set View full profile
Lee Wright - upload your photo Lee Wright
Rent Collection Administrator 1 reviews

About Lee No description set View full profile
Liam Colledge - upload your photo Liam Colledge
ICT and Central Services Manager 0 reviews

About Liam No description set View full profile
Wesley Barnett - upload your photo Wesley Barnett
Rent Collection Administrator 0 reviews

About Wesley No description set View full profile
Christopher Madders - upload your photo Christopher Madders
Services Administrator 0 reviews

About Christopher No description set View full profile

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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Opening hours


  • Monday: 08:45 - 20:00
  • Tuesday: 08:45 - 20:00
  • Wednesday: 08:45 - 20:00
  • Thursday: 08:45 - 20:00
  • Friday: 08:45 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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Branch - Apex House, Worcester, WR4

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