• Ria Green
    Ria Green
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    Noel Colledge
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    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
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    Sushmita Begum
  • Max Harris
    Max Harris
  • Ross Edwards
    Ross Edwards
  • Daniel Foster
    Daniel Foster
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    Thomas Evans
  • Kerry Lindsay
    Kerry Lindsay
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    Samuel Woodward
  • Gemma Heaton
    Gemma Heaton
  • Su Colledge
    Su Colledge
  • Abigail Hemmings
    Abigail Hemmings
  • Laura Taylor
    Laura Taylor
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    Rebecca Mason
  • Joanna Podsiadlo
    Joanna Podsiadlo
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    Sophie Conway
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    Zair Hussain
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    Stacey Pereira
  • Olivia-Rose Taylor
    Olivia-Rose Taylor
  • Kieran Rodway
    Kieran Rodway
  • Garry Mollart
    Garry Mollart
  • Conner Roberts
    Conner Roberts
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over 1bn worth of property and over 9000 people rent/let with us across London. Apex House, Worcest Read full description...er is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098

Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Ross has been absolutely great to work with - he is highly professional, helpful, responsive and also, importantly, always calm under pressure! Great service....
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
The referencing process was carried out by Ria in a very professional and helpful way. Although the process by the company was too long, Ria was able to assist and close it in a best possible way....
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Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Ria was very efficiant and helpful with the referencing process thank you so much for making it as smooth as possible...
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Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Attentive and responsive agent. I had difficulties with my first agent and since Zair joined the account things have been a lot better. Thank you for your service....
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Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Ria was helpful whenever I contacted with queries relating to the referencing process, overall I'm very happy with the level of service provided...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
all dealings were efficient responses were promp. was good dealing with Ria will deal with Ria again in the future thank you...
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Comment on agent fees
good
Was this helpful? Yes
Mar 16,2017
Minithumbup
By:
Mar 16,2017
0 people found
this helpful
Quick and easy process from start to finish Pleasure to deal with and made the move as stress free as possible...
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Was this helpful? Yes
Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
Kerry provided an extremely efficient and friendly referencing service as part of my applicaiton. She kept very good levels of communication with me, always letting me know what was happening in the process as well as providing timely support when required....
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Was this helpful? Yes
Mar 08,2017
Minithumbdown
By:
Mar 08,2017
0 people found
this helpful
Ver responsive. And a great help especially when the times get tough. Pleasure to work with. Friendly over email and phone...
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Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
The tenants at my property reported a problem with the boiler. Ludlow Thompson via Andrew dealt with the replacement efficiently. The problem was resolved within a week or so. I was quite impressed overall from start to finish....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
0 people found
this helpful
Ria and the whole team have been very professional and easy to deal with. We both look forward to working with them throughout our tennancy...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Laura has always been incredibly helpful and informative. She is clearly very knowledgeable and always responds to queries very rapidly - any issues that we've had as tenants have always been dealt with quickly and painlessly. Laura has always been very approachable and I've never had any problems with getting in touch with her via phone or email. She is a real credit to her company and her profession....
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Comment on agent fees
Standard agency fees
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Ria has been very helpful and a pleasure to deal with in regard to keeping me updated with where my application is at and what documents have been required....
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Was this helpful? Yes
Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
this helpful
When Cristiana first took over as the let-only agent for my house, I was immediately impressed by her very professional approach. Cristiana is always quick to respond to my emails, she proved be very thorough in the recent referencing process for new tenants, and, as a landlord, I am always reassured that Cristiana is able to answer any questions I may have and provide advice when needed. It is a pleasure to work with her....
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Comment on agent fees
I think the fees are fair.
Was this helpful? Yes
Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
this helpful
Ms Laura is Professional and excellent in her work. She is very soft spoken and help full. When ever I have problem in the property. She solve problem urgent basis....
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
he was helpful when we needed something to be fixed in the flat and we got our deposit back very quickly thanks to his efforts....
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Comment on agent fees
he is not the agent we started the lease with
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
I found Laura's approach very professional. She was always quick to respond to any queries and was very forthcoming. I would certainly recommend Laura Taylor to prospective customers....
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Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
As always, Abigail has been efficient and amiable in sorting a problem for me. She is definately my contact of choice....
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Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
this helpful
Ria was excellent to work with and prompt in responding. All went well and Ria helped us throughout the process. It has been a great experience dealing with Christian and Fabian. Christian was extremely helpful with the viewings and offer part. Fabian then took over and was very patient and helpful throughout the remaining of the process. It was a pleasure dealing with both of them. The nicest and most professional agents I have dealt with....
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Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
this helpful
Sophie has recently helped sort out electrical faults in our property. She did this very quickly and efficiently following being made aware of them, and gave us all the necessary information for us to fit the engineer around our schedules. We're very grateful!...
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Comment on agent fees
N/a
Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
this helpful
Quick referencing process. Online forms from Ludlow Thompson were also pretty useful, and the idea of having three separate bank accounts linked to one letting so that paying rent is easier....
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Comment on agent fees
A little higher than competitors, but no added guarantor costs etc which was a positive.
Was this helpful? Yes
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
I have been with Ludlow Thompson over 20 Years and Sophie is the best customer service person, I have dealt with in a long time at Ludlow....
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Comment on agent fees
Fees are in line
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Clear emails and quick responses from Ria were all good and the process was completed on time. I was required to give a lot of information and I'm not sure of it's purpose. Why would marital status, for example, be relevant? Some personal details were shared with a third party without my consent, though I can not say who is responsible for that....
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Comment on agent fees
Comparable with other agents, which are quite high.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
He has always shown willingness to help and resolve the issues straight away. Respectful and professional I am happy to recommend my friends...
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Comment on agent fees
good
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Always been available when needed and quick to reply! So far i have not had any issues whatsoever with Sophie....
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Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
MR Zair Hussain was so helpful and very efficient with helping me sort out the last rental payments for a property. He is one of the most helpful property manager I've spoken to....
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Comment on agent fees
NA
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Sushmita has been a great help from day one - always positive and proactive and responds straighht away. I had a problem logging into my account and Sushmita talked me through where to find the information I was looking for. Having her as my contact helps so much, and I do not have to worry about any issues as these are dealt with on my behalf. Helps 100% with my stress levels....
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Comment on agent fees
Feel they are expensive
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Ria was very helpful with the whole application process. Assistance was given and any questions answered in a very timely matter, especially with the time zone difference, me being in Canada as a guarantor. I admit I got frustrated with the whole thing, and I was still treated with a professional manner....
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Comment on agent fees
NA
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Thomas is always quick to solve any of the administrative needs of our flat. Recently we had some previous tenant council tax issues and he helped solve them promptly!...
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Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I rented a house through Ludlow Thompson some months ago but for personal reasons, I had to leave it and find a tenant to replace me. Cristiana was extremely helpful, she explained the process thoroughly and made it very easy and fast. She always answered the phone and responded to my emails immediately. She is also very polite and easy to talk to something very important for an agent....
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Comment on agent fees
good
Was this helpful? Yes
Areas covered
  • WR4
  • London
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
77% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
146 14 458 33 1 0 3 0 63 2
Ria Green Ria Green
Lettings Progressor
339 reviews

About Ria No description set View full profile
Noel Colledge - no image available Noel Colledge
Maintenance Manager
0 reviews

About Noel No description set View full profile
Andrew Dunham - no image available Andrew Dunham
Maintenance Administrator
4 reviews

About Andrew No description set View full profile
Debbie Watkins Debbie Watkins
Financial Controller
0 reviews

About Debbie No description set View full profile
George Maddison George Maddison
Services Administrator
0 reviews

About George No description set View full profile
Sushmita Begum - no image available Sushmita Begum
Rent Collection Administrator
5 reviews

About Sushmita No description set View full profile
Max Harris Max Harris
Property Management Team Leader
7 reviews

About Max No description set View full profile
Ross Edwards Ross Edwards
Property Manager
23 reviews

About Ross No description set View full profile
Daniel Foster Daniel Foster
Service Administrator
1 reviews

About Daniel No description set View full profile
Thomas Evans - no image available Thomas Evans
Property Manager
9 reviews

About Thomas No description set View full profile
Kerry Lindsay Kerry Lindsay
Lettings Progressor
23 reviews

About Kerry No description set View full profile
Samuel Woodward - no image available Samuel Woodward
Property Manager
0 reviews

About Samuel No description set View full profile
Gemma Heaton Gemma Heaton
Head of Property Management
1 reviews

About Gemma No description set View full profile
Su Colledge Su Colledge
Operations Director
1 reviews

About Su No description set View full profile
Abigail Hemmings Abigail Hemmings
Property Manager
30 reviews

About Abigail No description set View full profile
Laura Taylor Laura Taylor
Property Manager
18 reviews

About Laura No description set View full profile
Rebecca Mason - no image available Rebecca Mason
Maintenance Administrator
1 reviews

About Rebecca No description set View full profile
Joanna Podsiadlo Joanna Podsiadlo
Property Manager
14 reviews

About Joanna No description set View full profile
Sophie Conway - no image available Sophie Conway
Rent Collection Administrator
25 reviews

About Sophie No description set View full profile
Zair Hussain - no image available Zair Hussain
Property Manager
23 reviews

About Zair No description set View full profile
Stacey Pereira - no image available Stacey Pereira
Lettings Progressor
2 reviews

About Stacey No description set View full profile
Olivia-Rose Taylor Olivia-Rose Taylor
Services Administrator
0 reviews

About Olivia-Rose No description set View full profile
Kieran Rodway Kieran Rodway
Telesales & Valuations Centre Team Leader
0 reviews

About Kieran No description set View full profile
Garry Mollart Garry Mollart
Telesales Executive
0 reviews

About Garry No description set View full profile
Conner Roberts Conner Roberts
Services Administrator
0 reviews

About Conner No description set View full profile
Christopher Newbould Christopher Newbould
Telesales Executive
0 reviews

About Christopher No description set View full profile
Jordan Powell Jordan Powell
Telesales Executive
0 reviews

About Jordan No description set View full profile
Sophy Goodwin Sophy Goodwin
Maintenance & Compliance Administrator
0 reviews

About Sophy No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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