• Ria Green
    Ria Green
  • upload your photo
    Noel Colledge
  • upload your photo
    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
  • upload your photo
    Sushmita Begum
  • Max Harris
    Max Harris
  • Ross Edwards
    Ross Edwards
  • upload your photo
    Thomas Evans
  • Kerry Lindsay
    Kerry Lindsay
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    Samuel Woodward
  • Gemma Heaton
    Gemma Heaton
  • Su Colledge
    Su Colledge
  • Joanna Podsiadlo
    Joanna Podsiadlo
  • upload your photo
    Stacey Pereira
  • Olivia-Rose Taylor
    Olivia-Rose Taylor
  • Kieran Rodway
    Kieran Rodway
  • Garry Mollart
    Garry Mollart
  • upload your photo
    Lily Hodgkins
  • upload your photo
    Melissa Jeynes
  • upload your photo
    James Castle
  • upload your photo
    Joshua Robinson
  • claim your profile
    Harry Hay
  • claim your profile
    Ashleigh Grove
  • claim your profile
    Callum Taylor
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over 1bn worth of property and over 9000 people rent/let with us across London. Apex House, Worcest Read full description...er is the Head Office of ludlowthompson, dealing with Property Management, Rent Collection, tenant referencing, Repairs & Maintenance, HR & Finance.
ludlowthompson

Unit 4, Berkeley Business Park, Wainwright Road Worcester
Worcestershire
WR4 9FA

0203 004 7098
Oct 18,2017
Minithumbup
Kerry Lindsay
By: 'Kelli'
Oct 18,2017
0 people found
this helpful
Kerry was extremely helpful in answering all my referencing questions and concerns, and reassured me by explaining the next steps and what to expect....
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Was this helpful? Yes
Oct 18,2017
Minithumbup
Ria Green
By: 'SHenry'
Oct 18,2017
0 people found
this helpful
As a tenant, Ria was very understanding in a tricky situation and worked hard to resolve the issue promptly and fairly with the utmost professionalism. Thank you...
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Comment on agent fees
N/A- tenant
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kerry Lindsay
By: 'Claudio'
Oct 18,2017
0 people found
this helpful
Kerry is very kind, considerate and gave excellent guidance throughout the renting of one bedroom flat in South Bermondsey. They were easy to contact and always at the end of the phone for enquiries....
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Was this helpful? Yes
Oct 18,2017
Minithumbup
Kerry Lindsay
By: 'Wolfgang'
Oct 18,2017
0 people found
this helpful
The cooperation with Kerry Lindsay was highly professional and very successful. She provided helpful information and always responded in time....
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Comment on agent fees
Fees are apprpriate.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kerry Lindsay
By: 'Kate'
Oct 18,2017
0 people found
this helpful
Quick and accurate work. We did all the staff in one day. Kerry provides good service and friendly atmosphere, and I can recommend her....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 13,2017
Minithumbup
Kerry Lindsay
By: 'Guy and Noam F'
Oct 13,2017
0 people found
this helpful
Kerry is attentive and helpful, professionall and easy to communicate with as well as being thorough and delightful. We had a positive experience with her helping us with whatever was needed!...
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Comment on agent fees
Good.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Kerry Lindsay
By: 'George Bagos'
Oct 12,2017
0 people found
this helpful
Very helpfull staff and flexible as well. We were travelling constantly and their help was precious. Lioking forward to our stay....
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Was this helpful? Yes
Oct 12,2017
Minithumbup
Kerry Lindsay
By: 'Peter Dearden'
Oct 12,2017
0 people found
this helpful
I found Kerry to be professional, thorough and reply to any queries in a timely manner. Keeping prospective tenants up to date on a regular and timely basis is one of the most important things an estate agents can do to alleviate stress during what is naturally a stressful time!...
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Was this helpful? Yes
Oct 10,2017
Minithumbup
Kerry Lindsay
By: 'Sarah'
Oct 10,2017
0 people found
this helpful
Great - explained everything thoroughly, was easy to contact, apologetic when slight issue and seemed to be a very slick and smooth procedure all in all....
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Was this helpful? Yes
Oct 10,2017
Minithumbup
Kerry Lindsay
By: 'Angela'
Oct 10,2017
0 people found
this helpful
Kerry it's been extremely helpful, whilst Thomas Evans which is our current responsible didn't follow up our tenancy for the last 2 weeks, Kerry took the responsibility to check our documents, always being really kind and available for us at all times. She is been ready to answer any questions regards the flat and sort the problem out in only 2 days. I really thank her attention to detail and her comitment at her job. She is brilliant! Angela...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 09,2017
Minithumbdown
By: 'Unhappy landlord'
Oct 09,2017
0 people found
this helpful
Very poor management and prioritisation - renewal of AST took almost 10 weeks, and also over two weeks beyond the renewal date. How can an estate agent not be able to do this, their bread and butter task. Terrible at communicating, almost as if they didn't care!...
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Was this helpful? Yes
Oct 04,2017
Minithumbup
Kerry Lindsay
By: 'VJ'
Oct 04,2017
0 people found
this helpful
Got back to all of my emails in a timely manner and dealt with any requests well. Happy with these activities....
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Comment on agent fees
The referencing could be improved. It took quite a while and culminated in a request for us to source our own tenancy agreements which I assumed would be part of the fees.
Was this helpful? Yes
By: Sonya Fry
Oct 13, 2017
View all comments (1)
Thank you for your feedback on your recent experience with ludlowthompson and specifically the referencing process. It is always our intention to ensure the best possible service despite any complexities that arise in a process, and we are thus disappointed to hear you felt dissatisfied with our service on this occasion. As we are sure you can appreciate, ludlowthompson have a strict referencing procedure in order to ensure that the interests of both tenants and landlords are protected. In situa ...
Oct 04,2017
Minithumbdown
By: 'Disappointed customer'
Oct 04,2017
0 people found
this helpful
Horrible service, you need to chase him several times to get the job done, sometime it is never done. He doesn't follow the legislation....
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Was this helpful? Yes
Sep 25,2017
Minithumbup
Joshua Robinson
By: 'Emila Rahmanova'
Sep 25,2017
0 people found
this helpful
Great property manager ! Very quick to responding to all my questions. Very knowledgeable, helpful, trusting and professional. Pleasure to deal with him....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 18,2017
Minithumbup
Kerry Lindsay
By: 'Grace'
Sep 18,2017
0 people found
this helpful
Kerry has been very helpful and incredibly quick at responding. I find the admin process of hosting stressful but she has answered all my questions in a clear and efficient manner. Kerry has ensured I feel comfortable....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
Kerry Lindsay
By: 'Sam Hainsworth'
Sep 11,2017
0 people found
this helpful
My overall experience with Kerry was almost poetry, her way in which she asked my current job contract, if I may say, beautiful. She was to the point, but kind and warming. She made her presence via email feel as if we'd met before in the past... or maybe the future? After I attached the contract she quickly replied and thanked me. It was a short but brought a tear to me eye, not because she upset me in anyway, but because I knew our conversation was over and we shall never speak again (until...
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Ria Green
By: 'Bethany Prince'
Aug 31,2017
0 people found
this helpful
Great service - highly recommend. The process was very smooth with the help we recieved when living in the flat and also the process of moving out....
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Was this helpful? Yes
Jul 25,2017
Minithumbup
Kerry Lindsay
By: 'Elizabeth'
Jul 25,2017
0 people found
this helpful
I found Kerry to be friendly and professional- I would recommend her. She emailed over all the information we needed promptly which was very helpful....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Kerry Lindsay
By: 'Wendy'
Jul 24,2017
0 people found
this helpful
I'm acting as a guarantor for my niece who is renting a flat through Ludlow Thompson and Kerry Lindsay took care of the paperwork. Due to my workplace HR being slow to provide my employee reference we had a number of emails back and forth until all the paperwork was completed. Kerry is an excellent communicator, her emails were always friendly in tone, she was very helpful and she replied promptly to my questions....
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Was this helpful? Yes
Jul 20,2017
Minithumbup
Kerry Lindsay
By: 'Matt'
Jul 20,2017
0 people found
this helpful
Very smooth and easy referencing process. Would recommend to others going through the a referencing process. Had great feedback and very understanding...
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Kerry Lindsay
By: 'Maggie Peart'
Jul 19,2017
0 people found
this helpful
I have only good things to say about Kerry as she was very quick in contacting me to receive the required documentation and also responded in a timely manner. This is an important move for me so it is always very good to have people that bring you solutions and not problems....
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Kerry Lindsay
By: 'annon'
Jul 19,2017
0 people found
this helpful
Kerry got my details that i sent to her and replied promptly to questions and confirmed recieving them. thank you...
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Comment on agent fees
fees are crazy expensive, and we have had problems with consistency between talking to people
Was this helpful? Yes
Jul 12,2017
Minithumbup
Kerry Lindsay
By: 'Ringa'
Jul 12,2017
0 people found
this helpful
Great service! Very helpful, responsive and efficient team. 5 stars for Joshua and Cameron as well. Would highly recommend Ludlowthompson....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jul 10,2017
Minithumbup
Kerry Lindsay
By: 'FP'
Jul 10,2017
0 people found
this helpful
Very kind and efficient. She has been providing clear information and has been replying quickly to my e mails. Thanks!!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 05,2017
Minithumbup
Kerry Lindsay
By: 'sdo'
Jul 05,2017
0 people found
this helpful
Very quick and efficient service, we were kept updated and were able to go through the process without any issues....
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Comment on agent fees
Slightly high but the service and experience has been better than the last.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Kerry Lindsay
By: 'Rwells'
Jul 05,2017
0 people found
this helpful
Very helpful in helping us secure a house, replied to emails quickly and put us in touch with correct people, thank you!...
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Was this helpful? Yes
Jul 05,2017
Minithumbup
Kerry Lindsay
By: 'Owen'
Jul 05,2017
0 people found
this helpful
Quick and professional service. No problems at all with referencing myself and my girlfriend. Would recommend to all friends and family....
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Sushmita Begum
By: 'Conor'
Jul 04,2017
0 people found
this helpful
LudlowThompson have been excellent agents. They have a very high level of service and all of their staff are very kind, helpful and professional. In particular, Sushmita has been a wonderful help in getting everything sorted for us. She has been very quick to answer any questions, get us the necessary information, as well as liaising with the landlord. She has helped to make it a very smooth process. I would highly recommend her and Ludlow Thompson as a whole....
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Comment on agent fees
Fee's are fine. They are possibly a little higher than some other agents, but no where near the highest and the level of service that one receives with makes it worth it.
Was this helpful? Yes
Jul 04,2017
Minithumbup
Kerry Lindsay
By: 'pjess'
Jul 04,2017
0 people found
this helpful
Kerry made the referencing process very easy. I expected it to take a few days but in fact was complete in a few hours - moving house in London is stressful enough, it's appreciated that this didn't add to it!...
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Was this helpful? Yes
Jun 21,2017
Minithumbup
Kerry Lindsay
By: 'JT'
Jun 21,2017
0 people found
this helpful
Very professional. I would have liked to be more updated on the employment referencing but overall I am very satisfied with her service and professionalism....
read full review
Was this helpful? Yes
Areas covered
  • WR4
  • London
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,150
  • Max: £2,150

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
150 15 502 34 1 0 3 0 66 2
Ria Green Ria Green
Lettings Progressor
345 reviews

About Ria No description set View full profile
Noel Colledge - no image available Noel Colledge
Maintenance Manager
0 reviews

About Noel No description set View full profile
Andrew Dunham - no image available Andrew Dunham
Maintenance Administrator
9 reviews

About Andrew No description set View full profile
Debbie Watkins Debbie Watkins
Financial Controller
0 reviews

About Debbie No description set View full profile
George Maddison George Maddison
Services Administrator
0 reviews

About George No description set View full profile
Sushmita Begum - no image available Sushmita Begum
Rent Collection Administrator
8 reviews

About Sushmita No description set View full profile
Max Harris Max Harris
Property Management Team Leader
7 reviews

About Max No description set View full profile
Ross Edwards Ross Edwards
Property Manager
24 reviews

About Ross No description set View full profile
Thomas Evans - no image available Thomas Evans
Property Manager
9 reviews

About Thomas No description set View full profile
Kerry Lindsay Kerry Lindsay
Lettings Progressor
57 reviews

About Kerry No description set View full profile
Samuel Woodward - no image available Samuel Woodward
Property Manager
0 reviews

About Samuel No description set View full profile
Gemma Heaton Gemma Heaton
Head of Property Management
1 reviews

About Gemma No description set View full profile
Su Colledge Su Colledge
Operations Director
1 reviews

About Su No description set View full profile
Joanna Podsiadlo Joanna Podsiadlo
Property Manager
14 reviews

About Joanna No description set View full profile
Stacey Pereira - no image available Stacey Pereira
Lettings Progressor
2 reviews

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Olivia-Rose Taylor Olivia-Rose Taylor
Services Administrator
0 reviews

About Olivia-Rose No description set View full profile
Kieran Rodway Kieran Rodway
Telesales & Valuations Centre Team Leader
0 reviews

About Kieran No description set View full profile
Garry Mollart Garry Mollart
Telesales Executive
0 reviews

About Garry No description set View full profile
Lily Hodgkins - no image available Lily Hodgkins
Services Administrator
0 reviews

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Melissa Jeynes - no image available Melissa Jeynes
Property Manager
0 reviews

About Melissa No description set View full profile
James Castle - no image available James Castle
Rent Collection Administrator
0 reviews

About James No description set View full profile
Joshua Robinson - no image available Joshua Robinson
Property Manager
1 reviews

About Joshua No description set View full profile
Harry Hay - upload your photo Harry Hay
Lettings Apprentice
0 reviews

About Harry No description set View full profile
Ashleigh Grove - upload your photo Ashleigh Grove
Legal & Compliance Administrator
0 reviews

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Callum Taylor - upload your photo Callum Taylor
Telesales Consultant
0 reviews

About Callum No description set View full profile
Isobel Butcher - upload your photo Isobel Butcher
Rent Collection Administrator
0 reviews

About Isobel No description set View full profile
Lee Wright - upload your photo Lee Wright
Rent Collection Administrator
0 reviews

About Lee No description set View full profile
Liam Colledge - upload your photo Liam Colledge
ICT and Central Services Manager
0 reviews

About Liam No description set View full profile
Wesley Barnett - upload your photo Wesley Barnett
Rent Collection Administrator
0 reviews

About Wesley No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Pease refer to our website for full details of fees applicable, or contact the branch.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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