• Michael Rourke
    Michael Rourke
  • Mark Williamson
    Mark Williamson
  • Phillip Bartlett
    Phillip Bartlett
  • William Marques
    William Marques
  • Kern Rhoden
    Kern Rhoden
  • Keith Choruma
    Keith Choruma
  • Rostand Bowat
    Rostand Bowat
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Tooting Office are waiting to hear from you!
ludlowthompson

62 Tooting High Street London
Greater London
SW17 0RN

020 8682 1234, 020 8772 7200
Aug 18,2017
Minithumbup
By: 'Megan'
Aug 18,2017
0 people found
this helpful
We had a very positive experience with Ludlow Thompson thanks to James' consistent efficiency, and his highly professional and friendly manner. As we were looking for our first rental property in Tooting, he answered all of our (many!) questions promptly, and was always both reassuring and very knowledgeable. I would highly recommend James to anyone....
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Comment on agent fees
As we expected
Was this helpful? Yes
Aug 16,2017
Minithumbup
Michael Rourke
By: 'Ruby'
Aug 16,2017
0 people found
this helpful
We've been working with Michael Rourke for some years now, and each time he has been very professional, efficient and courteous. We will keep using Ludlow as long as we can work with Michael. Will totally recommend working with Michael....
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Comment on agent fees
Agent's fees are reasonable.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Keith Choruma
Michael Rourke
By: 'Rachel'
Aug 15,2017
0 people found
this helpful
Both Keith and Michael were great help from the moment we met them. I would highly recommend to anyone in Tooting....
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Kern Rhoden
Michael Rourke
By: 'Bruno'
Aug 08,2017
0 people found
this helpful
A Nice transaction from the beginning, We had the opportunity to see the house and start the negotiation quickly. Kern and Michael worked to stay with the initial offer and as they succeed we succeed as well....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By: 'Tricia T'
Jul 24,2017
0 people found
this helpful
My purchase would not have been possible without the great work of the Tooting team. Special thanks to Mark for making the necessities happen to get this over the line....
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Was this helpful? Yes
Jun 05,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By: 'Russell Goldsmith'
Jun 05,2017
0 people found
this helpful
Mark and Phillip were extremely professional and helpful throughout the whole process and I will be recommending Ludlow Thompson to family and friends as a result....
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Was this helpful? Yes
May 22,2017
Minithumbup
Michael Rourke
By: 'Richard'
May 22,2017
0 people found
this helpful
I am a first time landlord, I contacted Ludlow Thompson based on reputation and Michael came out to give me some advice and a valuation. Michael is very efficient and proactive, he found me suitable tenants very quickly at within 5% of his valuation and I have found him to be personable, approachable and professional. Recommended....
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Comment on agent fees
All fees seem horrific to me but at least we had a bit of negotiation!
Was this helpful? Yes
May 20,2017
Minithumbup
Phillip Bartlett
By: 'Trudi W'
May 20,2017
0 people found
this helpful
As first time buyers, we really appreciated the friendly, approachable professionalism that came across in our dealings with Ludlowthompson, Tooting. Sophie, who showed us around the property, and Philip, who completed the sale were both extremely helpful and patient. They were timely in their responses to any queries we had or advice we needed through the whole house buying process which made us feel valued as clients....
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Comment on agent fees
As expected
Was this helpful? Yes
May 15,2017
Minithumbup
Mark Williamson
By: 'Mike Brodie'
May 15,2017
0 people found
this helpful
When selling our 2-bed flat we met a number of estate agents. We found Mark to be very knowledgeable and easy to deal with. He was re-assuring when we were having a wobble during the sales process and managed to get good quality enquiries through the door for us. We found our buyer within 2-3 weeks of going on the market which we were delighted with bearing in mind the shaky market post-Brexit etc. Following our experience I would comfortably recommend Ludlow and Mark....
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Comment on agent fees
The fees were thereabouts the best around and certainly value for money.
Was this helpful? Yes
May 09,2017
Minithumbup
William Marques
Michael Rourke
By: 'Diana'
May 09,2017
0 people found
this helpful
Very friendly and polite agent, real ace of his job. Did everything what he could possibly do. Would really recommend to anyone!...
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Comment on agent fees
As I said, very polite and friendly, devoted to his job and clients. Would give 5 stars out of 5 :)
Was this helpful? Yes
May 08,2017
Minithumbup
William Marques
By: 'Domante'
May 08,2017
1 people found
this helpful
I recommend this agent 1000% He'll help you and try his best to get you what you want. Verry nice and friendly as well. Nice job! ;))...
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Comment on agent fees
Nice and friendly, hardworking, tries to do his best.
Was this helpful? Yes
May 04,2017
Minithumbup
Kern Rhoden
By: 'Streatham'
May 04,2017
0 people found
this helpful
A very good experience. Kern was super helpful and always available to answer any questions I had. Very friendly and professional....
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Comment on agent fees
Standard for an agent in London.
Was this helpful? Yes
May 02,2017
Minithumbup
Michael Rourke
By: 'Norma Lees'
May 02,2017
0 people found
this helpful
I have found Michael to be efficient, polite and extremely professional. He has responded to my needs and has been very reassuring throughout the letting process....
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Comment on agent fees
I believe them to be the market average.
Was this helpful? Yes
Apr 21,2017
Minithumbdown
Kern Rhoden
Michael Rourke
By: 'Elliot and Callie'
Apr 21,2017
0 people found
this helpful
I would like to add that Kern Rhoden was very friendly and helpful in my partner and I acquiring a rental property on Dalebury Road. Michael Rourke also assisted and was very professional in his approach. Unfortunately though, my partner and I were not very happy with a couple of things. Mainly that we were delayed a week moving into the property because the agency had not informed the landlord that he had to sign a waiver - until the evening before we were due to move in. We were also told th...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 19,2017
Minithumbup
By: 'Maya'
Apr 19,2017
0 people found
this helpful
In one year on Ludlowthompson Laura have provide an excellent Job by been efficient, kind and profesional. I just want to say a big thanks for her support. Maya Camacho E21501 Flat 3, 28 Elmcourt Road...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
By: 'Miriam'
Apr 13,2017
0 people found
this helpful
Great service so far, Kern has been very helpful and we are very impressed witth both the relaxed and very efficient approach....
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Comment on agent fees
Higher than expected
Was this helpful? Yes
Apr 10,2017
Minithumbup
By: 'Luke'
Apr 10,2017
0 people found
this helpful
Laura is always very prompt with replies and clear in the information she gives. She is able to contact the landlord quickly to make improvements/works to the property as pain free as possible....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By: 'Tom Santa'
Mar 27,2017
0 people found
this helpful
I recently bought my house through Ludlow Thompson, and pleased to report I received exceptional service from them. I was first shown the property by Mark, who was very friendly and highly knowledgeable, while not acting as a pushy salesman - which gave me great comfort that I was dealing with a trust worthy agent. Over the course of the transaction I dealt with both Mark and Phil, who were both highly professional throughout. When issues arose in the sale chain, they both worked incredibly har...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 14,2017
Minithumbup
Phillip Bartlett
Mark Williamson
By: 'Bracken'
Mar 14,2017
0 people found
this helpful
I have had a lot of experience of London estate agents. I can honestly say that Philip, and Mark, stand out way and beyond what I had come to expect. A pleasant surprise that I could always get hold of them, even at unsocial hours, and they bent over backwards, using lateral thinking, to get to completion with what in my opinion were the most difficult buyers I have encountered, exacerbated by the stress of chain problems out of their control. Thanks for thinking outside the box!...
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Comment on agent fees
Reasonable. The agents involved certainly deserved their commission.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Kern Rhoden
By: 'Kate Davis'
Mar 08,2017
0 people found
this helpful
Throughout my experience Kern was reliable, helpful, had consistent communication and was enjoyable to work with. I would highly recommend him....
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Comment on agent fees
Average.
Was this helpful? Yes
Mar 06,2017
Minithumbup
By: 'Ms M Deen-Savage'
Mar 06,2017
0 people found
this helpful
Laura is one of the most nice and professional estate agents.. She manages the property very well, communicates well and attends issue with regards to the property well....
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Comment on agent fees
The Agent's fees I think is fair
Was this helpful? Yes
Mar 01,2017
Minithumbup
Kern Rhoden
Michael Rourke
By: 'Jessk'
Mar 01,2017
0 people found
this helpful
Kern was very helpful and honest throughout the entire process. He was patient with us and accompanied us to visit the property numerous times whilst we were deciding and helped us negotiate a great deal. I would thoroughly recommend Kern to anyone looking for a property!...
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Comment on agent fees
Agency fees plus combination of replacement fees, inspection fees etc are not ideal but not unreasonable.
Was this helpful? Yes
Feb 24,2017
Minithumbdown
William Marques
Michael Rourke
By: 'Emma'
Feb 24,2017
0 people found
this helpful
William, Michael and Kern were always friendly and helpful. They worked hard to make it all happen, especially with us not being in the local area and checking contract details. It appears that personal details given to Ludlow Thompson had been shared with third parties without my consent, though I can not say who would be responsible for that....
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Comment on agent fees
London agents fees are high but Ludlow Thompson's were comparable with others. We were given a discount from the standard fees which was much appreciated. Thanks guys.
Was this helpful? Yes
Feb 14,2017
Minithumbup
William Marques
By: 'mv'
Feb 14,2017
0 people found
this helpful
William has helped us from the beginning and he has been really helpful through all the process of finding the house, all the management paperwork and moving. Always seeking to make this easier....
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Was this helpful? Yes
Feb 08,2017
Minithumbup
Michael Rourke
By: 'Emilio Zorlakki'
Feb 08,2017
0 people found
this helpful
Michael was very professional with his conduct towards me.He was always prompt by keeping me updated on progress .Michael and his team were very courteous and polite with me and were a pleasure to deal with.I would not hesitate in recommending them....
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Comment on agent fees
Good.
Was this helpful? Yes
Feb 07,2017
Minithumbup
By: 'Maria'
Feb 07,2017
0 people found
this helpful
Laura is very helpful and has excellent communication skills! She's organised and very quick with responding emails or calls! Thank you for all your help! I wish more staff could be like her! Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
Mark Williamson
By: 'Gemma Legg'
Feb 01,2017
0 people found
this helpful
Mark was great to work with and really helpful. He let me see one property twice in one way as I looked to make my final decision but never tried to be pushy or sell to me. He offered advice when I had an issue with my buyer and facilitated buy to let options on my current property....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 31,2017
Minithumbup
William Marques
Michael Rourke
By: 'Ionela Zberea'
Jan 31,2017
0 people found
this helpful
Great agency, friendly people I'm happy to work with you guys for renting the house. I will recomand to all my friends...
read full review
Was this helpful? Yes
Jan 31,2017
Minithumbdown
Phillip Bartlett
Mark Williamson
By: 'James'
Jan 31,2017
0 people found
this helpful
Excellent agents. Professional, curtious, honest, obliging through the whole process. Will definitely use them again if required. Wish them all the best....
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Comment on agent fees
Fair price compared to others in the area
Was this helpful? Yes
Jan 30,2017
Minithumbup
William Marques
Michael Rourke
By: 'Dan Zberea'
Jan 30,2017
0 people found
this helpful
I would like to say I have been impressed with Ludlowthompson Lettings the organisational structure. I think your staff are professional and well trained....
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Comment on agent fees
very good
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,450
  • Max: £2,300,000

Letting
  • Min: £0
  • Max: £32

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
144 4 396 14 32 1 51 0 32 2
Michael Rourke Michael Rourke
Lettings Manager
91 reviews

About Michael No description set View full profile
Mark Williamson Mark Williamson
Assistant Sales Manager
10 reviews

About Mark No description set View full profile
Phillip Bartlett Phillip Bartlett
Sales Manager
24 reviews

About Phillip No description set View full profile
William Marques William Marques
Lettings Negotiator
30 reviews

About William No description set View full profile
Kern Rhoden Kern Rhoden
Lettings Negotiator
7 reviews

About Kern No description set View full profile
Keith Choruma Keith Choruma
Sales Negotiator
1 reviews

About Keith No description set View full profile
Rostand Bowat Rostand Bowat
Sales Negotiator
0 reviews

About Rostand No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:52 AM 07/07/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:52 AM 07/07/2016 by allAgents

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