• Michael Rourke
    Michael Rourke
  • Edward Pink
    Edward Pink
  • Phillip Bartlett
    Phillip Bartlett
  • Chloe McCole
    Chloe McCole
  • William Marques
    William Marques
  • Kern Rhoden
    Kern Rhoden
  • Yasmin Martins
    Yasmin Martins
  • claim your profile
    Giorgio Atease
  • claim your profile
    Giorgio Atease
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Tooting Office are waiting to hear from you!
ludlowthompson

62 Tooting High Street London
Greater London
SW17 0RN

020 8682 1234, 020 8772 7200

Nov 10,2016
Minithumbup
By:
Nov 10,2016
Featured Review
0 people found
this helpful
Both Giorgio and Michael were extremely helpful throughout the whole moving process. When we first went in to the branch, Giorgio said that he had a house in mind that would suit us perfectly and managed to squeeze us in between viewings and he picked well- that's where the three of us ended up living! He also helped us to get our rent a bit cheaper by giving us a bit of information about the house and landlord. Giorgio was extremely helpful and charming. Michael was more the person we spoke to ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
Featured Review
0 people found
this helpful
We were very happy with the service provided by the Tooting branch of Ludlowthomson. We are especially thankful to Giorgio for taking the time to understand the objectives of our rental property search and always being quick and willing to respond to questions and queries. We felt Michael had our best interests at heart when negotiating with our new landlord on our behalf, so we are grateful to both for their help in making the process as smooth and transparent as possible....
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Comment on agent fees
The fees were as we expected from rental agents in the area.
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Oct 11,2016
Minithumbup
By:
Oct 11,2016
Featured Review
0 people found
this helpful
William was extremely helpful in the whole process going above and beyond in helping secure the property that was viewed. Occasionally on the phone to me after office hours if there was a question that I required an answer to. I would recommend using this company and I would use them again in the future....
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Comment on agent fees
Not really familiar with the pricing of fees as this is the first time I have used a letting agent to find a property.
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Oct 26,2016
Minithumbup
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Oct 26,2016
Featured Review
0 people found
this helpful
William was very professional. He was able to deal with difficult situations in a cool, calm method and never pushed us, which is most important....
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Nov 24,2016
Minithumbup
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Nov 24,2016
0 people found
this helpful
They were helpful, clear on the explanation and they were following us in every step for finding the best house that could suit us. We are pleased to have found a really good house....
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Nov 23,2016
Minithumbup
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Nov 23,2016
0 people found
this helpful
Kern was super helpful and vigilant throughout our process. He went above and beyond to ensure that we were settled in our house and content even after his duty as an estate agent was fulfilled. Thanks so much Kern!...
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Nov 23,2016
Minithumbup
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Nov 23,2016
0 people found
this helpful
They are very professional young guys. We really appreciate all the help and support during the process of renting the new property. Well done guys, keep going :)...
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Nov 21,2016
Minithumbup
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Nov 21,2016
0 people found
this helpful
It was a great help, easy to get along with and would defenitly recommend. Thank you very much. Leticia laplaza....
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Comment on agent fees
Too expensive
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Oct 26,2016
Minithumbup
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Oct 26,2016
0 people found
this helpful
William has been great throughout the whole process. He met us late in the evening to show us around the property and has been instantly accessible for any queries we have had....
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Comment on agent fees
Seem relatively standard
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
William and Michael have done Ludlow-Thompson proud, they are professional, and worked swiftly and efficiently in finding me a place to live....
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Comment on agent fees
Fees were average.
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Sep 23,2016
Minithumbup
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Sep 23,2016
0 people found
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Will did a pretty solid job on securing us a place. We were unsure of the process in the UK but he seemed to want to help us in the process. We were probably difficult, having no credit rating in the uk having just arrived but he pushed through and we're really pleased with the place. The process is ridiculous, but Will was helpful....
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Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
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William and Michael have been helpful throughout the process, in particular chasing up the landlord when they were not replying to messages....
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Comment on agent fees
They seem to be in line with what others are charging.
Was this helpful? Yes
Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
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Very helpful and reassuring when signing agreements etc. Efficient and fast at responding to emails. Good house, simple to move in etc....
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Comment on agent fees
I don't know what the fees are normally like but it was quite expensive.
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
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Christiana is a very competent employee, gets on with the job required, is most knowledgable and extremely helpful! I've dealt with a couple of your employees and she has been the most proficient of all 3. She's truly an asset to your industry! I'm one hundred percent satisfied with the results she gave me!...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 20,2016
Minithumbup
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Sep 20,2016
0 people found
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William was friendly, a good communicator and he responded quickly to all our queries. He was a little late for our initial viewing but he more than made it up to us by securing a great flat for us. I would highly recommend William....
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Sep 14,2016
Minithumbup
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Sep 14,2016
0 people found
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Efficient and professional. Nice. Polite. Caring. Looks after the property, communicates well. The rent is on time and keeps in touch with the tenants....
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Sep 13,2016
Minithumbup
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Sep 13,2016
0 people found
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Very well looked after from start to finish. Easy to contact and all questions were answered promptly. i would definitely recommend this company to others!...
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Sep 12,2016
Minithumbup
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Sep 12,2016
0 people found
this helpful
William was approachable, friendly, trustworthy and conscientious. We found him very personable and spoke to us like equals, unlike previous experiences. William was extremely willing to help us, even came into work at 7am to fit around our schedules. He is our second favourite Will, after Will Smith....
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Sep 07,2016
Minithumbup
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Sep 07,2016
0 people found
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Efficient and always pro active with the viewings. Taking me back to the property for a second viewing was a stroke of genius on his behalf as we wouldn't have looked at it again. Good spot!!...
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Sep 05,2016
Minithumbup
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Sep 05,2016
0 people found
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Michael is without question the most professional and proactive estate agent I have ever had the pleasure of working with. He has helped me to market my 3 bedroom house, and source the ideal tenants in a relatively quick timeframe. Furthermore Michael has swiftly helped me to resolve any issues that have arisen as a novice landlord and is an effective communicator. I highly recommend Michael and his team at 62 tooting High Street...
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Comment on agent fees
the best deal I could negotiate for ludlow thompson
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Aug 24,2016
Minithumbup
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Aug 24,2016
0 people found
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Edward was very polite on all occasions and explained everything thoroughly to the clients. From start to finish he helped make things easier for me as a landlady....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2016
Minithumbup
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Aug 24,2016
0 people found
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I am really happy about the way they have managed all the letting process, always available for any queries and phone calls, friendly and liable of getting the best deal for us. I would definitely recommend Ludlow Thompson specially if everyone who works there is as effective as them....
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Aug 22,2016
Minithumbup
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Aug 22,2016
0 people found
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Ria, Michael and Humza were absolutely brilliant in helping me and my friends get the property that we wanted and made the referencing process as easy as possible. I would like to thank them for being so patient with students who have never been through getting a property and a few mistakes were made on our behalf but they helped us get them fixed....
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Comment on agent fees
The property that we got was worth the agency fees. You get what you pay for
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
The process of buying a house went very smoothly with ludlowthompson, I would use them again. The only caveat is despite assuring me that the vendor would clean the house before selling me it was obvious no attempt was made to do so. I'm not sure if this is the vendors fault or the estate agent....
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Aug 14,2016
Minithumbup
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Aug 14,2016
0 people found
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Absolutely 5 star guys!!! really helpful and easy to call and reach to absolute good at what they do and me and the misses was very happy with their service....
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Comment on agent fees
There is no bad comments..
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Aug 12,2016
Minithumbup
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Aug 12,2016
0 people found
this helpful
Edward was extremely helpful in helping us move into our new house and ensured it was a smooth as it could possibly be!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 12,2016
Minithumbup
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Aug 12,2016
0 people found
this helpful
Since Courtney became the person to sell my house he has worked exceptionally hard. He has kept me up to date with viewings and feedback so that I am always aware of how the market is progressing. He combines professionalism with light humour. Something that I appreciate very much. He also goes the extra mile. My garden has a fish pond and there have been problems. I was away for a few days and he even offered, if there was a viewing, to go to the house early and if needs be deal with a dead fis...
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Comment on agent fees
Seem average.
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
William was excellent, his communication was great, he is personable and trustworthy and definitely the best estate agent I have dealt with for a long time. I was going to email a review over anyway regardless of this. He needs a bonus! Many many thanks to William and his hard work....
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Comment on agent fees
standard
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Found this estate agent to be really efficient and helpful, and made the whole process much more stressfree compared to previous experiences. When we first moved in we had a couple of complaints that were dealt with within a couple of days. Very good experience....
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Jul 28,2016
Minithumbup
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Jul 28,2016
0 people found
this helpful
Having let my property through Ludlow Thompson for 6 years, Laura Taylor is one of the most efficient and helpful property managers that has worked on my account. She responds to requests very promptly and has a very positive attitude to problem-solving. I have a very good relationship with her and think that she is a real asset to your organisation. Michael was the letting agent and he was very professional, courteous and worked very hard to find suitable tenants. Another great asset to your...
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Comment on agent fees
I believe all agents in London have very similar charges - many of the fees, such as drawing up the contract are extortionate and I am aware that Landlords are seen as "cash cows" and no opportunity is missed to make money from them.
Was this helpful? Yes
Jul 19,2016
Minithumbup
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Jul 19,2016
0 people found
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Really good service, generally easy to get hold of if we had any queries. Move in date was agreed within a week of our first viewing....
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Jul 11,2016
Minithumbup
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Jul 11,2016
0 people found
this helpful
He was very helpful. He gave us all the information that was required and helped explain the typical procedures and finances....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Very efficient and prompt service Finding new tenants, processing paperwork to moving in went very smoothly. Will use the service in future Will recommmed to others...
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Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
We received a very professional but friendly service from this branch, especially from Michael Rourke. They are efficient and polite and were happy to answer any queries we had, very promptly....
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,450
  • Max: £2,300,000

Letting
  • Min: £0
  • Max: £32

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
139 4 377 12 28 0 44 0 32 2
Michael Rourke Michael Rourke
Lettings Manager
77 reviews

About Michael No description set View full profile
Edward Pink Edward Pink
Lettings Negotiator
54 reviews

About Edward No description set View full profile
Phillip Bartlett Phillip Bartlett
Sales Manager
14 reviews

About Phillip No description set View full profile
Chloe McCole Chloe McCole
Apprentice Sales Negotiator
0 reviews

About Chloe No description set View full profile
William Marques William Marques
Lettings Negotiator
21 reviews

About William No description set View full profile
Kern Rhoden Kern Rhoden
Apprentice Lettings Negotiator
2 reviews

About Kern No description set View full profile
Yasmin Martins Yasmin Martins
Apprentice Lettings Negotiator
0 reviews

About Yasmin No description set View full profile
Giorgio Atease - upload your photo Giorgio Atease
0 reviews

About Giorgio No description set View full profile
Giorgio Atease - upload your photo Giorgio Atease
3 reviews

About Giorgio No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 10:52 AM 07/07/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:52 AM 07/07/2016 by allAgents

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