• Michael Rourke
    Michael Rourke
  • Mark Williamson
    Mark Williamson
  • Phillip Bartlett
    Phillip Bartlett
  • William Marques
    William Marques
  • Kern Rhoden
    Kern Rhoden
  • Keith Choruma
    Keith Choruma
  • Rostand Bowat
    Rostand Bowat
  • Eden  Linton
    Eden Linton
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Tooting Office are waiting to hear from you!
ludlowthompson

62 Tooting High Street London
Greater London
SW17 0RN

020 8682 1234, 020 8772 7200


Properties for sale
Properties for rent
Dec 12,2017
Minithumbup
Michael Rourke
Kern Rhoden
By: 'Sarah C'
Dec 12,2017
0 people found
this helpful
Michael and Kern have been professional, responsive and knowledgeable from the start of the process. Relaxed and a hassle free process thanks to the efficiency of the team. Would highly recommend....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 12,2017
Minithumbup
Kern Rhoden
Eden Linton
By: 'Clare Coulson'
Dec 12,2017
0 people found
this helpful
Really helpful and easy to deal with when going through renting the property with them. Both Kern and Eden are really positive which made finding a flat with them really exciting....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2017
Minithumbup
William Marques
By: 'Pani'
Nov 14,2017
0 people found
this helpful
I would like to thank William for his amazing service. He really helped both me and my girlfriend in finding a place we can call home. The company is very luck to have someone as professional and well qualified like him at his job. I wish him all the best....
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Comment on agent fees
Fees were normal
Was this helpful? Yes
Nov 14,2017
Minithumbup
William Marques
By: 'Ibolya'
Nov 14,2017
0 people found
this helpful
Our experience with William was amazing, the company is very lucky to have employed some as kind , professional , and qualified. He was extremely helpful giving us a very positive review about Lodlow Thomson Agency . Furthermore William saw the humane side rather than just the business , which made us more confident to stick to this agency....
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Comment on agent fees
Normal price compared to other agencies in the market
Was this helpful? Yes
Nov 14,2017
Minithumbup
William Marques
By: 'Jeremy'
Nov 14,2017
0 people found
this helpful
William was very helpful through the whole progress, helped to make a very stressful time very simple. Any question or query we had, he always had an answer. Would highly recommend using Ludlowthompson in general, first time renting a property and they made it a lot easier....
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Comment on agent fees
Not got any basis for comparison but reasonable.
Was this helpful? Yes
Nov 14,2017
Minithumbup
William Marques
By: 'Rhiannon'
Nov 14,2017
0 people found
this helpful
William was helpful and friendly. He made the most stressful time of our lives calm and collective. He had a solution to every problem we encountered and just genuinely cared that we got our house sorted. He's great, highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2017
Minithumbup
Michael Rourke
By: 'Kate'
Nov 13,2017
0 people found
this helpful
Michael and the guys have been brilliant to work with. Managed to get our flat rented super fast with minimum hassle. Always very fast to respond to queries and requests and I will highly recommend Michael and the team to friends. Thanks...
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Comment on agent fees
A little High but worth it fir the service.
Was this helpful? Yes
Nov 09,2017
Minithumbup
Michael Rourke
By: 'Laurence'
Nov 09,2017
0 people found
this helpful
I have been with Ludlows for over 8 years and felt the 2017 renewal was a good time for a change. I put my rental flat contract up for tender between Ludlow's and KFH. My main reason for doing this was Michael. He is driven and professional and exactly what you want from your agent. Over all I have been impressed with both Michael and also Kearn. Only criticism I have is re the fee for drawing up a contract with Ludlows. When you have been with an agent for 8 years and the contract is exact...
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Comment on agent fees
As above - contact charge is unreasonable. Apart from that fees are standard.
Was this helpful? Yes
Oct 31,2017
Minithumbup
William Marques
Keith Choruma
By: 'Kelli'
Oct 31,2017
0 people found
this helpful
William and Keith were both extremely helpful in showing us various properties, and securing our property for us. They were happy to answer numerous questions, and put our minds at ease while waiting for the processing to go through....
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Comment on agent fees
Average.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kern Rhoden
By: 'A.T'
Oct 18,2017
0 people found
this helpful
Very helpful and ensured that everything went smoothly. Very reliable point of contact and also very friendly. My housemate and I have no compaints...
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Comment on agent fees
As expected
Was this helpful? Yes
Oct 12,2017
Minithumbdown
By: 'Laura'
Oct 12,2017
1 people found
this helpful
*Not only completely incompetent in managing the replacement of a tenant, *was also extremely rude in his communications with us, and blamed me for Ludlow Thompson illegally holding my deposit, despite it clearly being their fault. I was shocked to be spoken to like I was, especially given that the issue was clearly due to Ludlow Thompson not handling the situation properly. Extremely unprofessional, and a very disappointing service. I was charged a £450 fee to replace a name on the tenan...
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Was this helpful? Yes
Oct 07,2017
Minithumbup
Keith Choruma
Michael Rourke
By: 'Sam'
Oct 07,2017
0 people found
this helpful
I phoned up Ludlow Thompson and spoke to Keith, requesting a visit to one of the houses, he set this up and offered a few other options, and recommended a house not yet on the market, turned out to be the one I have and is in a perfect location and price. Did not try to offer houses that are just over our budget. And suggested to look at the housing asap as they go quickly, made my decision easier and quicker....
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Comment on agent fees
Quick service at the start, then it starts to slow down, as first time renters and students perhaps needed a bit more hand holding, did not know which documents were very important to sign and what needed immediate attention and what ones could wait. Became stressful very quickly.
Was this helpful? Yes
Oct 05,2017
Minithumbup
Keith Choruma
By: 'noman naseer'
Oct 05,2017
0 people found
this helpful
very helpful, friendly and professional staff. all of the guys were very helpful especially Keith, the amount of effort he put in for me was great. thanks guys and I will definitely recommend them to everybody....
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Comment on agent fees
good
Was this helpful? Yes
Oct 05,2017
Minithumbup
Michael Rourke
By: 'Lauren'
Oct 05,2017
0 people found
this helpful
Really helpful for students that haven't rented before. All went out of their way to help. Couldn't fault their team, would use the branch again!...
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Comment on agent fees
Reasonable! Worth the cost
Was this helpful? Yes
Sep 29,2017
Minithumbup
Rostand Bowat
By: 'Morden Seller'
Sep 29,2017
0 people found
this helpful
Rostand handled my sale from initial viewings all the way through to completion. The service I received was excellent. Rostand was always polite, helpful and efficient at answering emails and phone calls. The outstanding thing for me was that he would actively deal with enquires and if I needed an update he would always call me back when he said he would. Overall the Tooting branch of Ludlow Thompson made me feel like a valued client....
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Comment on agent fees
Great - we were able to negotiate on commission and term.
Was this helpful? Yes
Sep 26,2017
Minithumbup
William Marques
By: 'Hannah'
Sep 26,2017
0 people found
this helpful
William has been extremely helpful from the minute we asked for a viewing. He's been very quick to get back to us with any queries we've had and even went out of his way to be able to show us a second viewing of the property. William has made a stressful time a lot easier!...
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Was this helpful? Yes
Sep 26,2017
Minithumbup
Phillip Bartlett
Mark Williamson
By: 'Greg'
Sep 26,2017
0 people found
this helpful
This is the second family house you've sold for me, both for sad reasons, and you've been wonderful both times: professional, communicative, friendly and with a sense of humour. Thanks for everything, guys....
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Comment on agent fees
Standard, so OK.
Was this helpful? Yes
Sep 26,2017
Minithumbup
William Marques
By: 'Emma Hobbs'
Sep 26,2017
0 people found
this helpful
My experience with Ludlow Thompson was excellent. Will had great customer service and made us feel at ease. With the landlord being out of the UK communication was difficult, but Will made sure we were kept informed all the way....
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Comment on agent fees
Fees were quite pricey, but as the property is managed by the agency we can see why.
Was this helpful? Yes
Sep 25,2017
Minithumbup
Keith Choruma
Michael Rourke
By: 'Lucy'
Sep 25,2017
0 people found
this helpful
My friend and I were looking for a rental in SW London and Keith was our contact from the start. He took us to good viewings that matched our criteria (and so didn't waste our time like a lot of other agents!) and we ended up going with one of his properties. He was super efficient with all of the paper work and would call us just to give us quick updates throughout the process. Even when he had a family wedding to attend he still text me to say hope the move was going well! Amazing service from...
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Comment on agent fees
A bit steep but no different to any other agent!
Was this helpful? Yes
Sep 25,2017
Minithumbup
Kern Rhoden
By: 'Jacob'
Sep 25,2017
0 people found
this helpful
Kern was quick to process any queries and was clear in all of his communication with me. He was able to sort the contract in the short time frame that we required too which was really helpful....
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Was this helpful? Yes
Sep 18,2017
Minithumbup
Rostand Bowat
By: 'YO'
Sep 18,2017
0 people found
this helpful
I used LudlowThompson for the purchase of our new house in Summer 2017. Rostand was the principle agent dealing with me and I was hugely impressed with his work. He was very easily reachable, prompt in his replies and went beyond what I expected of him, especially when troubleshooting or dealing with queries. I cannot fault him for his communication nor his enthusiasm. He was always very professional yet offered a personal touch which went a long way to putting us at ease and developing a ...
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Was this helpful? Yes
Sep 04,2017
Minithumbup
Keith Choruma
Michael Rourke
By: 'Ajay'
Sep 04,2017
0 people found
this helpful
From finding the property all the way through to move-in we have had great experiences working with Keith and Michael....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
Aug 18,2017
Minithumbup
By: 'Megan'
Aug 18,2017
0 people found
this helpful
We had a very positive experience with Ludlow Thompson thanks to James' consistent efficiency, and his highly professional and friendly manner. As we were looking for our first rental property in Tooting, he answered all of our (many!) questions promptly, and was always both reassuring and very knowledgeable. I would highly recommend James to anyone....
read full review
Comment on agent fees
As we expected
Was this helpful? Yes
Aug 16,2017
Minithumbup
Michael Rourke
By: 'Ruby'
Aug 16,2017
0 people found
this helpful
We've been working with Michael Rourke for some years now, and each time he has been very professional, efficient and courteous. We will keep using Ludlow as long as we can work with Michael. Will totally recommend working with Michael....
read full review
Comment on agent fees
Agent's fees are reasonable.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Keith Choruma
Michael Rourke
By: 'Rachel'
Aug 15,2017
0 people found
this helpful
Both Keith and Michael were great help from the moment we met them. I would highly recommend to anyone in Tooting....
read full review
Was this helpful? Yes
Aug 08,2017
Minithumbup
Kern Rhoden
Michael Rourke
By: 'Bruno'
Aug 08,2017
0 people found
this helpful
A Nice transaction from the beginning, We had the opportunity to see the house and start the negotiation quickly. Kern and Michael worked to stay with the initial offer and as they succeed we succeed as well....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By: 'Tricia T'
Jul 24,2017
0 people found
this helpful
My purchase would not have been possible without the great work of the Tooting team. Special thanks to Mark for making the necessities happen to get this over the line....
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Was this helpful? Yes
Jun 05,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By: 'Russell Goldsmith'
Jun 05,2017
0 people found
this helpful
Mark and Phillip were extremely professional and helpful throughout the whole process and I will be recommending Ludlow Thompson to family and friends as a result....
read full review
Was this helpful? Yes
May 22,2017
Minithumbup
Michael Rourke
By: 'Richard'
May 22,2017
0 people found
this helpful
I am a first time landlord, I contacted Ludlow Thompson based on reputation and Michael came out to give me some advice and a valuation. Michael is very efficient and proactive, he found me suitable tenants very quickly at within 5% of his valuation and I have found him to be personable, approachable and professional. Recommended....
read full review
Comment on agent fees
All fees seem horrific to me but at least we had a bit of negotiation!
Was this helpful? Yes
May 20,2017
Minithumbup
Phillip Bartlett
By: 'Trudi W'
May 20,2017
0 people found
this helpful
As first time buyers, we really appreciated the friendly, approachable professionalism that came across in our dealings with Ludlowthompson, Tooting. Sophie, who showed us around the property, and Philip, who completed the sale were both extremely helpful and patient. They were timely in their responses to any queries we had or advice we needed through the whole house buying process which made us feel valued as clients....
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Comment on agent fees
As expected
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,450
  • Max: £2,300,000

Letting
  • Min: £0
  • Max: £32

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
147 4 410 15 34 1 52 0 32 2
Michael Rourke Michael Rourke
Lettings Manager
97 reviews

About Michael No description set View full profile
Mark Williamson Mark Williamson
Assistant Sales Manager
11 reviews

About Mark No description set View full profile
Phillip Bartlett Phillip Bartlett
Sales Manager
25 reviews

About Phillip No description set View full profile
William Marques William Marques
Lettings Negotiator
36 reviews

About William No description set View full profile
Kern Rhoden Kern Rhoden
Lettings Negotiator
11 reviews

About Kern No description set View full profile
Keith Choruma Keith Choruma
Sales Negotiator
6 reviews

About Keith No description set View full profile
Rostand Bowat Rostand Bowat
Sales Negotiator
2 reviews

About Rostand No description set View full profile
Eden  Linton Eden Linton
Apprentice Letting Negotiator
1 reviews

About Eden No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:52 AM 07/07/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:52 AM 07/07/2016 by allAgents

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