• Michael Rourke
    Michael Rourke
  • Mark Williamson
    Mark Williamson
  • Phillip Bartlett
    Phillip Bartlett
  • William Marques
    William Marques
  • Kern Rhoden
    Kern Rhoden
  • Keith Choruma
    Keith Choruma
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Tooting Office are waiting to hear from you!
ludlowthompson

62 Tooting High Street London
Greater London
SW17 0RN

020 8682 1234, 020 8772 7200
Apr 21,2017
Minithumbdown
Kern Rhoden
Michael Rourke
By:
Apr 21,2017
0 people found
this helpful
I would like to add that Kern Rhoden was very friendly and helpful in my partner and I acquiring a rental property on Dalebury Road. Michael Rourke also assisted and was very professional in his approach. Unfortunately though, my partner and I were not very happy with a couple of things. Mainly that we were delayed a week moving into the property because the agency had not informed the landlord that he had to sign a waiver - until the evening before we were due to move in. We were also told th...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 19,2017
Minithumbup
Laura Taylor
By:
Apr 19,2017
0 people found
this helpful
In one year on Ludlowthompson Laura have provide an excellent Job by been efficient, kind and profesional. I just want to say a big thanks for her support. Maya Camacho E21501 Flat 3, 28 Elmcourt Road...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
By:
Apr 13,2017
0 people found
this helpful
Great service so far, Kern has been very helpful and we are very impressed witth both the relaxed and very efficient approach....
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Comment on agent fees
Higher than expected
Was this helpful? Yes
Apr 10,2017
Minithumbup
Laura Taylor
By:
Apr 10,2017
0 people found
this helpful
Laura is always very prompt with replies and clear in the information she gives. She is able to contact the landlord quickly to make improvements/works to the property as pain free as possible....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By:
Mar 27,2017
0 people found
this helpful
I recently bought my house through Ludlow Thompson, and pleased to report I received exceptional service from them. I was first shown the property by Mark, who was very friendly and highly knowledgeable, while not acting as a pushy salesman - which gave me great comfort that I was dealing with a trust worthy agent. Over the course of the transaction I dealt with both Mark and Phil, who were both highly professional throughout. When issues arose in the sale chain, they both worked incredibly har...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 14,2017
Minithumbup
Phillip Bartlett
Mark Williamson
By:
Mar 14,2017
0 people found
this helpful
I have had a lot of experience of London estate agents. I can honestly say that Philip, and Mark, stand out way and beyond what I had come to expect. A pleasant surprise that I could always get hold of them, even at unsocial hours, and they bent over backwards, using lateral thinking, to get to completion with what in my opinion were the most difficult buyers I have encountered, exacerbated by the stress of chain problems out of their control. Thanks for thinking outside the box!...
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Comment on agent fees
Reasonable. The agents involved certainly deserved their commission.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Kern Rhoden
By:
Mar 08,2017
0 people found
this helpful
Throughout my experience Kern was reliable, helpful, had consistent communication and was enjoyable to work with. I would highly recommend him....
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Comment on agent fees
Average.
Was this helpful? Yes
Mar 06,2017
Minithumbup
Laura Taylor
By:
Mar 06,2017
0 people found
this helpful
Laura is one of the most nice and professional estate agents.. She manages the property very well, communicates well and attends issue with regards to the property well....
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Comment on agent fees
The Agent's fees I think is fair
Was this helpful? Yes
Mar 01,2017
Minithumbup
Kern Rhoden
Michael Rourke
By:
Mar 01,2017
0 people found
this helpful
Kern was very helpful and honest throughout the entire process. He was patient with us and accompanied us to visit the property numerous times whilst we were deciding and helped us negotiate a great deal. I would thoroughly recommend Kern to anyone looking for a property!...
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Comment on agent fees
Agency fees plus combination of replacement fees, inspection fees etc are not ideal but not unreasonable.
Was this helpful? Yes
Feb 24,2017
Minithumbdown
William Marques
Michael Rourke
By:
Feb 24,2017
0 people found
this helpful
William, Michael and Kern were always friendly and helpful. They worked hard to make it all happen, especially with us not being in the local area and checking contract details. It appears that personal details given to Ludlow Thompson had been shared with third parties without my consent, though I can not say who would be responsible for that....
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Comment on agent fees
London agents fees are high but Ludlow Thompson's were comparable with others. We were given a discount from the standard fees which was much appreciated. Thanks guys.
Was this helpful? Yes
Feb 14,2017
Minithumbup
William Marques
By:
Feb 14,2017
0 people found
this helpful
William has helped us from the beginning and he has been really helpful through all the process of finding the house, all the management paperwork and moving. Always seeking to make this easier....
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Was this helpful? Yes
Feb 08,2017
Minithumbup
Michael Rourke
By:
Feb 08,2017
0 people found
this helpful
Michael was very professional with his conduct towards me.He was always prompt by keeping me updated on progress .Michael and his team were very courteous and polite with me and were a pleasure to deal with.I would not hesitate in recommending them....
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Comment on agent fees
Good.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Laura Taylor
By:
Feb 07,2017
0 people found
this helpful
Laura is very helpful and has excellent communication skills! She's organised and very quick with responding emails or calls! Thank you for all your help! I wish more staff could be like her! Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
Mark Williamson
By:
Feb 01,2017
0 people found
this helpful
Mark was great to work with and really helpful. He let me see one property twice in one way as I looked to make my final decision but never tried to be pushy or sell to me. He offered advice when I had an issue with my buyer and facilitated buy to let options on my current property....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 31,2017
Minithumbup
William Marques
Michael Rourke
By:
Jan 31,2017
0 people found
this helpful
Great agency, friendly people I'm happy to work with you guys for renting the house. I will recomand to all my friends...
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Was this helpful? Yes
Jan 31,2017
Minithumbdown
Phillip Bartlett
Mark Williamson
By:
Jan 31,2017
0 people found
this helpful
Excellent agents. Professional, curtious, honest, obliging through the whole process. Will definitely use them again if required. Wish them all the best....
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Comment on agent fees
Fair price compared to others in the area
Was this helpful? Yes
Jan 30,2017
Minithumbup
William Marques
Michael Rourke
By:
Jan 30,2017
0 people found
this helpful
I would like to say I have been impressed with Ludlowthompson Lettings the organisational structure. I think your staff are professional and well trained....
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Comment on agent fees
very good
Was this helpful? Yes
Jan 25,2017
Minithumbup
William Marques
By:
Jan 25,2017
0 people found
this helpful
William was very professional from initial viewing to contract signing - communicative, helpful and friendly. I believe he has also developed a very good, professional rapport with the property's owner, which is also appreciated....
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Comment on agent fees
Fees are expensive but seem relatively standard across this market.
Was this helpful? Yes
Jan 16,2017
Minithumbup
William Marques
Michael Rourke
By:
Jan 16,2017
0 people found
this helpful
Both William and Michael have been incredibly helpful throughout the whole process of finding us a property we would be happy with. Could not recommend them enough, really lovely guys, very professional and have made he whole process stress free. Genuinely the best estate agents I have worked with!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
William Marques
Michael Rourke
By:
Jan 16,2017
0 people found
this helpful
William and Michael were both incredibly helpful and attentive. They were interested in finding the most suitable property for us and were not at all pushy. I would definitely recommend using these agents....
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Was this helpful? Yes
Jan 16,2017
Minithumbup
Phillip Bartlett
Mark Williamson
By:
Jan 16,2017
0 people found
this helpful
Philip and Mark were fantastic throughout the whole process. They were friendly, informative and responsive to chasing the Vendor and his Solicitor to ensure we exchanged and completed on time. I was thoroughly impressed and would have no hesitation to recommending them to friends in the future (I have already recommended Ludlow Thompson to a friend of mine looking in the area)....
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Was this helpful? Yes
Jan 10,2017
Minithumbup
Phillip Bartlett
Mark Williamson
By:
Jan 10,2017
1 people found
this helpful
Exceptional service by LudlowThompson. Making a professional first impression and delivering on the service that they promised. Throughout the sale they went above and beyond from the initial viewings, securing an excellent offer and the expert handling of the conveyancing process. Philip Bartlett and his team were excellent. If you are looking to sell your property, avoid the corporates promising the earth and under-delivering and go with a trusted team who genuinely care....
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Comment on agent fees
Competitive fee but worth every penny.
Was this helpful? Yes
Jan 09,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By:
Jan 09,2017
0 people found
this helpful
Thanks to the pair. Looked to help with good communication throughout. Recommended a solicitor to help push through in 6 weeks. Would recommend....
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Comment on agent fees
Purchaser, no fees
Was this helpful? Yes
Dec 16,2016
Minithumbup
Phillip Bartlett
By:
Dec 16,2016
0 people found
this helpful
Fantastic service during what turned out to a rather protracted and difficult sale. We have used a number of Tooting estate agents in the past and Ludlow Thompson are way ahead of the competition. They were professional and knowledgeable during viewings, making sure prospective buyers were well informed without the off-putting hard-sell tactics of other agents. Phil put in a lot of work during the conveyancing process, without which we probably wouldn't have secured the sale....
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Comment on agent fees
The fees are competitive with other agents - not the lowest, but we felt we got good value for money given the work involded
Was this helpful? Yes
Nov 24,2016
Minithumbup
Michael Rourke
By:
Nov 24,2016
0 people found
this helpful
They were helpful, clear on the explanation and they were following us in every step for finding the best house that could suit us. We are pleased to have found a really good house....
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Was this helpful? Yes
Nov 23,2016
Minithumbup
Kern Rhoden
Michael Rourke
By:
Nov 23,2016
0 people found
this helpful
Kern was super helpful and vigilant throughout our process. He went above and beyond to ensure that we were settled in our house and content even after his duty as an estate agent was fulfilled. Thanks so much Kern!...
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Was this helpful? Yes
Nov 23,2016
Minithumbup
William Marques
Kern Rhoden
By:
Nov 23,2016
0 people found
this helpful
They are very professional young guys. We really appreciate all the help and support during the process of renting the new property. Well done guys, keep going :)...
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Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
It was a great help, easy to get along with and would defenitly recommend. Thank you very much. Leticia laplaza....
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Comment on agent fees
Too expensive
Was this helpful? Yes
Nov 10,2016
Minithumbup
Michael Rourke
By:
Nov 10,2016
0 people found
this helpful
Both Giorgio and Michael were extremely helpful throughout the whole moving process. When we first went in to the branch, Giorgio said that he had a house in mind that would suit us perfectly and managed to squeeze us in between viewings and he picked well- that's where the three of us ended up living! He also helped us to get our rent a bit cheaper by giving us a bit of information about the house and landlord. Giorgio was extremely helpful and charming. Michael was more the person we spoke to ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 08,2016
Minithumbup
Michael Rourke
By:
Nov 08,2016
0 people found
this helpful
We were very happy with the service provided by the Tooting branch of Ludlowthomson. We are especially thankful to Giorgio for taking the time to understand the objectives of our rental property search and always being quick and willing to respond to questions and queries. We felt Michael had our best interests at heart when negotiating with our new landlord on our behalf, so we are grateful to both for their help in making the process as smooth and transparent as possible....
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Comment on agent fees
The fees were as we expected from rental agents in the area.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,450
  • Max: £2,300,000

Letting
  • Min: £0
  • Max: £32

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
141 4 390 14 31 1 48 0 32 2
Michael Rourke Michael Rourke
Lettings Manager
85 reviews

About Michael No description set View full profile
Mark Williamson Mark Williamson
Assistant Sales Manager
7 reviews

About Mark No description set View full profile
Phillip Bartlett Phillip Bartlett
Sales Manager
21 reviews

About Phillip No description set View full profile
William Marques William Marques
Lettings Negotiator
28 reviews

About William No description set View full profile
Kern Rhoden Kern Rhoden
Apprentice Lettings Negotiator
5 reviews

About Kern No description set View full profile
Keith Choruma Keith Choruma
Sales Negotiator
0 reviews

About Keith No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:52 AM 07/07/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:52 AM 07/07/2016 by allAgents

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