• Staff picture
    Michael Rourke
  • Staff picture
    Phillip
  • Staff picture
    William
  • Staff picture
    Kern
  • Staff picture
    Keith
  • Staff picture
    Rostand
  • Staff picture
    Eden
  • upload your photo
    Euan
  • upload your photo
    Lewis
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    Joseph
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether you Read full description...are looking to buy, let, sell or rent the team at our Tooting Office are waiting to hear from you!
ludlowthompson

62 Tooting High Street London
Greater London
SW17 0RN

020 8682 1234, 020 8772 7200

“ Excellent agent in Tooting... ”

Jul 02,2018
Minithumbup
William
By: 'Andy McGuffie'
Jul 02,2018
0 people found
this helpful
Very efficient and helpful service from William who helped me to make a move back to the UK from abroad with the minimum of hassle. Very happy with my new apartment in Wandsworth. The process was smooth and clear with all legalities fully and transparently ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“ Best viewing I've had in London!... ”

May 31,2018
Minithumbup
Euan
By: 'Alexander Hurmuzov'
May 31,2018
0 people found
this helpful
Euan was incredibly helpful and friendly, and the flats we saw were very good as well! I'm honestly quite thankful to him....
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Comment on agent fees
Not unreasonable.
Was this helpful? Yes

“ Rented without hassle... ”

May 17,2018
Minithumbup
Michael Rourke
By: 'SimonC'
May 17,2018
0 people found
this helpful
Michael got everything sorted and our flat in Balham rented quickly at the price that he estimated and helped us with all of the hand-holding through paperwork associated with getting the new tenant in, deposit schemes and the rest. Very satisfied....
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Was this helpful? Yes

“ Supportive and professional... ”

Apr 29,2018
Minithumbup
Phillip
Rostand
By: 'Charlie'
Apr 29,2018
0 people found
this helpful
We have just exchanged contracts for the sale of our flat which has been a long process for various reasons (not agent related), but despite this we have been incredibly impressed with the continued motivation, professionalism and positivity of all of the staff at Ludlow ...
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Was this helpful? Yes

“ Brilliant... ”

Apr 25,2018
Minithumbup
Kern
By: 'Jerry'
Apr 25,2018
0 people found
this helpful
Kern was extremely helpful, going above and beyond with regards to his assistance in getting my property ready, and finding me excellent tenants. Highly recommended....
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Was this helpful? Yes

“ Great Communcation... ”

Apr 10,2018
Minithumbup
Keith
By: 'Joe S'
Apr 10,2018
0 people found
this helpful
The move went smoothly considering the speed at which it was conducted. Keith was available pretty much 24/7 along the way to answer questions and help out where he could, and he even addressed a few problems we had once we'd moved in very quickly....
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Comment on agent fees
Pretty average.
Was this helpful? Yes
Feb 26,2018
Minithumbup
Phillip
Mark
By: 'Tooting Broadway flat'
Feb 26,2018
1 people found
this helpful
The sale of our property was by no means straightforward, however without the experience and drive of both Mark and Phil, I have no doubt that it would still be on the market. I firmly believe they acted in my best intestest and when things ...
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Was this helpful? Yes
Feb 16,2018
Minithumbup
Michael Rourke
By: 'Tess'
Feb 16,2018
0 people found
this helpful
Michael is very efficient, always giving sound advice. He is very good communicator and very responsive. It has been a pleasure to work with him....
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Comment on agent fees
good
Was this helpful? Yes
Feb 05,2018
Minithumbup
William
Michael Rourke
By: 'Anotnio P'
Feb 05,2018
0 people found
this helpful
William and the team in Tooting are amazing at what they do. They managed to secure us a stunning four bedroom property which we have now settled into smoothly. William was honest and trustworthy. I would definitely recommend him...
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Comment on agent fees
reasonable
Was this helpful? Yes
Jan 31,2018
Minithumbup
Michael Rourke
Keith
By: 'virginia'
Jan 31,2018
0 people found
this helpful
Keith has been very helpful and very cleaver understanding straight away what we needed for our family. Office guy very helpful during the iter for reference...
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Was this helpful? Yes
Jan 27,2018
Minithumbup
Phillip
Mark
By: 'Tony Parker'
Jan 27,2018
0 people found
this helpful
This was a very difficult sale for Mark and Philip inasmuch as it was the home of my father who sadly passed away aged 94 and it had not been updated in any way for 35 years. It came with very difficult decisions to be made. Should ...
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Comment on agent fees
For the amount of work they did, and for the time they spent the fee they charged was an absolute bargain.
Was this helpful? Yes
Dec 12,2017
Minithumbup
Michael Rourke
Kern
By: 'Sarah C'
Dec 12,2017
0 people found
this helpful
Michael and Kern have been professional, responsive and knowledgeable from the start of the process. Relaxed and a hassle free process thanks to the efficiency of the team. Would highly recommend....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 12,2017
Minithumbup
Kern
Eden
By: 'Clare Coulson'
Dec 12,2017
0 people found
this helpful
Really helpful and easy to deal with when going through renting the property with them. Both Kern and Eden are really positive which made finding a flat with them really exciting....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2017
Minithumbup
William
By: 'Pani'
Nov 14,2017
0 people found
this helpful
I would like to thank William for his amazing service. He really helped both me and my girlfriend in finding a place we can call home. The company is very luck to have someone as professional and well qualified like him at his job. I ...
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Comment on agent fees
Fees were normal
Was this helpful? Yes
Nov 14,2017
Minithumbup
William
By: 'Ibolya'
Nov 14,2017
0 people found
this helpful
Our experience with William was amazing, the company is very lucky to have employed some as kind , professional , and qualified. He was extremely helpful giving us a very positive review about Lodlow Thomson Agency . Furthermore William saw the humane side rather than just the business , ...
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Comment on agent fees
Normal price compared to other agencies in the market
Was this helpful? Yes
Nov 14,2017
Minithumbup
William
By: 'Jeremy'
Nov 14,2017
0 people found
this helpful
William was very helpful through the whole progress, helped to make a very stressful time very simple. Any question or query we had, he always had an answer. Would highly recommend using Ludlowthompson in general, first time renting a property and they made it a ...
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Comment on agent fees
Not got any basis for comparison but reasonable.
Was this helpful? Yes
Nov 14,2017
Minithumbup
William
By: 'Rhiannon'
Nov 14,2017
0 people found
this helpful
William was helpful and friendly. He made the most stressful time of our lives calm and collective. He had a solution to every problem we encountered and just genuinely cared that we got our house sorted. He's great, highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2017
Minithumbup
Michael Rourke
By: 'Kate'
Nov 13,2017
0 people found
this helpful
Michael and the guys have been brilliant to work with. Managed to get our flat rented super fast with minimum hassle. Always very fast to respond to queries and requests and I will highly recommend Michael and the team to friends. Thanks...
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Comment on agent fees
A little High but worth it fir the service.
Was this helpful? Yes
Nov 09,2017
Minithumbup
Michael Rourke
By: 'Laurence'
Nov 09,2017
0 people found
this helpful
I have been with Ludlows for over 8 years and felt the 2017 renewal was a good time for a change. I put my rental flat contract up for tender between Ludlow's and KFH. My main reason for doing this was Michael. He is driven and ...
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Comment on agent fees
As above - contact charge is unreasonable. Apart from that fees are standard.
Was this helpful? Yes
Oct 31,2017
Minithumbup
William
Keith
By: 'Kelli'
Oct 31,2017
0 people found
this helpful
William and Keith were both extremely helpful in showing us various properties, and securing our property for us. They were happy to answer numerous questions, and put our minds at ease while waiting for the processing to go through....
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Comment on agent fees
Average.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kern
By: 'A.T'
Oct 18,2017
0 people found
this helpful
Very helpful and ensured that everything went smoothly. Very reliable point of contact and also very friendly. My housemate and I have no compaints...
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Comment on agent fees
As expected
Was this helpful? Yes
Oct 12,2017
Minithumbdown
By: 'Laura'
Oct 12,2017
1 people found
this helpful
*Not only completely incompetent in managing the replacement of a tenant, *was also extremely rude in his communications with us, and blamed me for Ludlow Thompson illegally holding my deposit, despite it clearly being their fault. I was shocked to be spoken to like I ...
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Was this helpful? Yes
Oct 07,2017
Minithumbup
Keith
Michael Rourke
By: 'Sam'
Oct 07,2017
0 people found
this helpful
I phoned up Ludlow Thompson and spoke to Keith, requesting a visit to one of the houses, he set this up and offered a few other options, and recommended a house not yet on the market, turned out to be the one I have and ...
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Comment on agent fees
Quick service at the start, then it starts to slow down, as first time renters and students perhaps needed a bit more hand holding, did not know which documents were very important to sign and what needed immediate attention and what ones could wait. Became stressful very quickly.
Was this helpful? Yes
Oct 05,2017
Minithumbup
Keith
By: 'noman naseer'
Oct 05,2017
0 people found
this helpful
very helpful, friendly and professional staff. all of the guys were very helpful especially Keith, the amount of effort he put in for me was great. thanks guys and I will definitely recommend them to everybody....
read full review
Comment on agent fees
good
Was this helpful? Yes
Oct 05,2017
Minithumbup
Michael Rourke
By: 'Lauren'
Oct 05,2017
0 people found
this helpful
Really helpful for students that haven't rented before. All went out of their way to help. Couldn't fault their team, would use the branch again!...
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Comment on agent fees
Reasonable! Worth the cost
Was this helpful? Yes
Sep 29,2017
Minithumbup
Rostand
By: 'Morden Seller'
Sep 29,2017
0 people found
this helpful
Rostand handled my sale from initial viewings all the way through to completion. The service I received was excellent. Rostand was always polite, helpful and efficient at answering emails and phone calls. The outstanding thing for me was that he would actively deal with enquires ...
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Comment on agent fees
Great - we were able to negotiate on commission and term.
Was this helpful? Yes
Sep 26,2017
Minithumbup
William
By: 'Hannah'
Sep 26,2017
0 people found
this helpful
William has been extremely helpful from the minute we asked for a viewing. He's been very quick to get back to us with any queries we've had and even went out of his way to be able to show us a second viewing of the ...
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Was this helpful? Yes
Sep 26,2017
Minithumbup
Phillip
Mark
By: 'Greg'
Sep 26,2017
0 people found
this helpful
This is the second family house you've sold for me, both for sad reasons, and you've been wonderful both times: professional, communicative, friendly and with a sense of humour. Thanks for everything, guys....
read full review
Comment on agent fees
Standard, so OK.
Was this helpful? Yes
Sep 26,2017
Minithumbup
William
By: 'Emma Hobbs'
Sep 26,2017
0 people found
this helpful
My experience with Ludlow Thompson was excellent. Will had great customer service and made us feel at ease. With the landlord being out of the UK communication was difficult, but Will made sure we were kept informed all the way....
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Comment on agent fees
Fees were quite pricey, but as the property is managed by the agency we can see why.
Was this helpful? Yes
Sep 25,2017
Minithumbup
Keith
Michael Rourke
By: 'Lucy'
Sep 25,2017
0 people found
this helpful
My friend and I were looking for a rental in SW London and Keith was our contact from the start. He took us to good viewings that matched our criteria (and so didn't waste our time like a lot of other agents!) and we ended ...
read full review
Comment on agent fees
A bit steep but no different to any other agent!
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,450
  • Max: £2,300,000

Letting
  • Min: £0
  • Max: £32

ARLA My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
150 4 415 15 37 1 52 0 32 2
Staff picture Michael Rourke
(101)

Staff picture Phillip
(28)

Staff picture William
(38)

Staff picture Kern
(12)

Staff picture Keith
(8)

Staff picture Rostand
(3)

Staff picture Eden
(1)

No image available Euan
(1)

No image available Lewis
(0)

No image available Joseph
(0)

Fees

No fees set.
Last updated at 2:09 PM 18/06/2018 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 2:09 PM 18/06/2018 by allAgents

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