• Staff picture
    Michael Rourke
  • Staff picture
    William
  • Staff picture
    Kern
  • Staff picture
    Keith
Ludlow Thompson Tooting is one of the leading estate agents offices in South West London. Our office is situated outside the Tooting Broadway underground station which is opposite the Sainsbury`s Superstore on Tooting High Street. We cover most properties in the SW17 postcode area and surrounding South West region of London.

Why our Tooting estate agents?

Ludlow Thompson estate agency
Read full description...has been established in 1993. Since then, our firm has developed into a large network of estate agent branches throughout and outside London City. Our senior staff members have more than 40 years of experience in dealing with residential sales, lettings and property management. We require our employees to go through specialised training and obtain an NFOPP Qualification to be able to meet the service standards of Ludlow Thompson. Tooting Estate Agents are able to provide a completely personalised customer service to meet the individual needs of each client.

Ludlow Thompson Tooting estate agents provide services including real estate sales, property management, and lettings. Each of our staff members live around the South West of London, therefore, can provide completely up to date insiders guide to clients about the local area amenities and property market changes. Tooting branch provides free no obligation home valuations for potential clients that are looking to sell their houses or flats.

Tooting area guide overview

This area is most well-known for one of the largest Lido in Europe. Most residents are professional couples and families that want to live in an affordable part of London. Most residential houses in Tooting are Victorian terraces, cottages, maisonettes and some new build blocks of flats. There are plenty of entertainment, trendy bars, and restaurants in the Tooting Broadway area. Many families move here to live a quieter and more community-driven life than in the busy central London.
ludlowthompson

62 Tooting High Street London
Greater London
SW17 0RN

020 8682 1234, 020 8772 7200

“Really helpful!...”

Nov 12,2018
Minithumbup
William
By: 'Gabrielle'
Nov 12,2018
1 people found
this helpful
William was extremely helpful and efficient throughout the entire process. I found that he was professional and considerate and responded to all queries promptly. I have no hesitation recommending William....
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Was this helpful? Yes

“Really Happy!...”

Oct 30,2018
Minithumbup
Kern
By: 'Charlotte'
Oct 30,2018
0 people found
this helpful
We are all really happy with the experience we had with Kern in ludlowthompson He showed us around at 9pm as we are all graduates moving from Birmingham and managed to move us in within 4 days. Super happy - thanks Kern :) !!!!!...
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Comment on agent fees
Not cheap, but worth it I guess
Was this helpful? Yes

“Helpful and...”

Oct 10,2018
Minithumbup
William
Michael Rourke
By: 'Angelica'
Oct 10,2018
1 people found
this helpful
William emailed us through the property, got us in later that afternoon for a viewing then started the paperwork for the property the very next day (on his day off as well). Moving from Australia we knew to be hard, but William helped us through ...
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful and...”

Oct 10,2018
Minithumbup
William
Michael Rourke
By: 'Angelica'
Oct 10,2018
1 people found
this helpful
William emailed us through the property, got us in later that afternoon for a viewing then started the paperwork for the property the very next day (on his day off as well). Moving from Australia we knew to be hard, but William helped us through ...
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Comment on agent fees
Good
Was this helpful? Yes

“Efficient...”

Oct 10,2018
Minithumbup
William
Michael Rourke
By: 'Kodie Schultz'
Oct 10,2018
1 people found
this helpful
I've just recently moved here from Australia and William found us the perfect house which met our needs 100%. He made our international move so simple, efficient and stress-free!...
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Comment on agent fees
Good
Was this helpful? Yes

“Very satisfied...”

Oct 06,2018
Minithumbup
Michael Rourke
Kern
By: 'Paul'
Oct 06,2018
1 people found
this helpful
I have waited almost a year after first listing the property before posting a review. Overall I've been very happy with the service and support. I have appreciated it. A thorough approach to finding tenants, proper referencing, prompt response on a couple of small ...
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Comment on agent fees
A little on the high side
Was this helpful? Yes

“Excellent Staff...”

Oct 01,2018
Minithumbup
William
By: 'Mjay'
Oct 01,2018
1 people found
this helpful
Excellent customer service all round, very reliable and dependable, polite and extremely patient. Wound give a 10 star if possible!! Made the transition in to UK so much easier !!...
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Comment on agent fees
Reasonable agent's fees
Was this helpful? Yes
Sep 13,2018
Minithumbup
William
By: 'Andy McGuffie'
Sep 13,2018
1 people found
this helpful
Initially very efficient and helpful service from William who helped me to make a move back to the UK from abroad with the minimum of hassle. Very happy with my new apartment in Wandsworth. The letting process was smooth and clear with all legalities fully ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Superb dealings with Mr Kern...”

Sep 13,2018
Minithumbup
Kern
By: 'A L'
Sep 13,2018
0 people found
this helpful
Superb service from Mr Kern Rhoden. Managed to acheive £50 above the asking price on one of our rental investments in South Wimbledon. Worked extremely hard from start to finish and we will use him again,,thank you for your help....
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Comment on agent fees
Good.
Was this helpful? Yes

“Deceitful...”

Aug 22,2018
Minithumbdown
Michael Rourke
By: 'Landlord'
Aug 22,2018
1 people found
this helpful
Debacle, from start to end. Continually dishonest. Failed to act upon requests. Mishandled and mismanaged information. Untrustworthy. Avoid - cannot be trusted....
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Comment on agent fees
Waste of money. Crook.
Was this helpful? Yes
By: ludlowthompson
Aug 28, 2018
View all comments (1)
Dear valued customer, We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service and transparency, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services department at custome ...

“Best viewing I've had in London!...”

May 31,2018
Minithumbup
By: 'Alexander Hurmuzov'
May 31,2018
0 people found
this helpful
Euan was incredibly helpful and friendly, and the flats we saw were very good as well! I'm honestly quite thankful to him....
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Comment on agent fees
Not unreasonable.
Was this helpful? Yes

“Rented without hassle...”

May 17,2018
Minithumbup
Michael Rourke
By: 'SimonC'
May 17,2018
0 people found
this helpful
Michael got everything sorted and our flat in Balham rented quickly at the price that he estimated and helped us with all of the hand-holding through paperwork associated with getting the new tenant in, deposit schemes and the rest. Very satisfied....
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“Supportive and professional...”

Apr 29,2018
Minithumbup
By: 'Charlie'
Apr 29,2018
0 people found
this helpful
We have just exchanged contracts for the sale of our flat which has been a long process for various reasons (not agent related), but despite this we have been incredibly impressed with the continued motivation, professionalism and positivity of all of the staff at Ludlow ...
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“Brilliant...”

Apr 25,2018
Minithumbup
Kern
By: 'Jerry'
Apr 25,2018
0 people found
this helpful
Kern was extremely helpful, going above and beyond with regards to his assistance in getting my property ready, and finding me excellent tenants. Highly recommended....
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Was this helpful? Yes

“Great Communcation...”

Apr 10,2018
Minithumbup
Keith
By: 'Joe S'
Apr 10,2018
0 people found
this helpful
The move went smoothly considering the speed at which it was conducted. Keith was available pretty much 24/7 along the way to answer questions and help out where he could, and he even addressed a few problems we had once we'd moved in very quickly....
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Comment on agent fees
Pretty average.
Was this helpful? Yes
Feb 26,2018
Minithumbup
Mark
By: 'Tooting Broadway flat'
Feb 26,2018
1 people found
this helpful
The sale of our property was by no means straightforward, however without the experience and drive of both Mark and Phil, I have no doubt that it would still be on the market. I firmly believe they acted in my best intestest and when things ...
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Was this helpful? Yes
Feb 16,2018
Minithumbup
Michael Rourke
By: 'Tess'
Feb 16,2018
0 people found
this helpful
Michael is very efficient, always giving sound advice. He is very good communicator and very responsive. It has been a pleasure to work with him....
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Comment on agent fees
good
Was this helpful? Yes
Feb 05,2018
Minithumbup
William
Michael Rourke
By: 'Anotnio P'
Feb 05,2018
1 people found
this helpful
William and the team in Tooting are amazing at what they do. They managed to secure us a stunning four bedroom property which we have now settled into smoothly. William was honest and trustworthy. I would definitely recommend him...
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Comment on agent fees
reasonable
Was this helpful? Yes
Jan 31,2018
Minithumbup
Michael Rourke
Keith
By: 'virginia'
Jan 31,2018
0 people found
this helpful
Keith has been very helpful and very cleaver understanding straight away what we needed for our family. Office guy very helpful during the iter for reference...
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Was this helpful? Yes
Jan 27,2018
Minithumbup
Mark
By: 'Tony Parker'
Jan 27,2018
0 people found
this helpful
This was a very difficult sale for Mark and Philip inasmuch as it was the home of my father who sadly passed away aged 94 and it had not been updated in any way for 35 years. It came with very difficult decisions to be made. Should ...
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Comment on agent fees
For the amount of work they did, and for the time they spent the fee they charged was an absolute bargain.
Was this helpful? Yes
Dec 12,2017
Minithumbup
Michael Rourke
Kern
By: 'Sarah C'
Dec 12,2017
0 people found
this helpful
Michael and Kern have been professional, responsive and knowledgeable from the start of the process. Relaxed and a hassle free process thanks to the efficiency of the team. Would highly recommend....
read full review
Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 12,2017
Minithumbup
Kern
By: 'Clare Coulson'
Dec 12,2017
0 people found
this helpful
Really helpful and easy to deal with when going through renting the property with them. Both Kern and Eden are really positive which made finding a flat with them really exciting....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2017
Minithumbup
William
By: 'Pani'
Nov 14,2017
1 people found
this helpful
I would like to thank William for his amazing service. He really helped both me and my girlfriend in finding a place we can call home. The company is very luck to have someone as professional and well qualified like him at his job. I ...
read full review
Comment on agent fees
Fees were normal
Was this helpful? Yes
Nov 14,2017
Minithumbup
William
By: 'Ibolya'
Nov 14,2017
1 people found
this helpful
Our experience with William was amazing, the company is very lucky to have employed some as kind , professional , and qualified. He was extremely helpful giving us a very positive review about Lodlow Thomson Agency . Furthermore William saw the humane side rather than just the business , ...
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Comment on agent fees
Normal price compared to other agencies in the market
Was this helpful? Yes
Nov 14,2017
Minithumbup
William
By: 'Jeremy'
Nov 14,2017
1 people found
this helpful
William was very helpful through the whole progress, helped to make a very stressful time very simple. Any question or query we had, he always had an answer. Would highly recommend using Ludlowthompson in general, first time renting a property and they made it a ...
read full review
Comment on agent fees
Not got any basis for comparison but reasonable.
Was this helpful? Yes
Nov 14,2017
Minithumbup
William
By: 'Rhiannon'
Nov 14,2017
1 people found
this helpful
William was helpful and friendly. He made the most stressful time of our lives calm and collective. He had a solution to every problem we encountered and just genuinely cared that we got our house sorted. He's great, highly recommend!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2017
Minithumbup
Michael Rourke
By: 'Kate'
Nov 13,2017
0 people found
this helpful
Michael and the guys have been brilliant to work with. Managed to get our flat rented super fast with minimum hassle. Always very fast to respond to queries and requests and I will highly recommend Michael and the team to friends. Thanks...
read full review
Comment on agent fees
A little High but worth it fir the service.
Was this helpful? Yes
Nov 09,2017
Minithumbup
Michael Rourke
By: 'Laurence'
Nov 09,2017
0 people found
this helpful
I have been with Ludlows for over 8 years and felt the 2017 renewal was a good time for a change. I put my rental flat contract up for tender between Ludlow's and KFH. My main reason for doing this was Michael. He is driven and ...
read full review
Comment on agent fees
As above - contact charge is unreasonable. Apart from that fees are standard.
Was this helpful? Yes
Oct 31,2017
Minithumbup
William
Keith
By: 'Kelli'
Oct 31,2017
0 people found
this helpful
William and Keith were both extremely helpful in showing us various properties, and securing our property for us. They were happy to answer numerous questions, and put our minds at ease while waiting for the processing to go through....
read full review
Comment on agent fees
Average.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Kern
By: 'A.T'
Oct 18,2017
0 people found
this helpful
Very helpful and ensured that everything went smoothly. Very reliable point of contact and also very friendly. My housemate and I have no compaints...
read full review
Comment on agent fees
As expected
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,450
  • Max: £2,300,000

Letting
  • Min: £0
  • Max: £32

ARLA My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
152 5 421 15 37 1 52 0 32 2
Staff picture Michael Rourke
(106)

Staff picture William
(44)

Staff picture Kern
(15)

Staff picture Keith
(8)

Fees

No fees set.

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 2:09 PM 18/06/2018 by allAgents

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