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    Alexander
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    Jibby
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    Kirsty
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    Cezary
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    Alexandre
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    Georgina
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    Emanuel
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    Joao
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    Josh
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    Surasak
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    Marcus
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    Daniel
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    Kemi
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    William
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    Amber
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    Revaz
Ludlow Thompson Oval is one of the best estate agent branches in the South London area. Our sales and lettings offices are located on Clapham Road. You can find us next to the Oval underground station. Our office covers most properties of South London and areas around it.

Why Ludlow Thompson in Oval/Kennington?

Our estate agency has been established in 1993 and has grown
Read full description... immensely ever since. Now, we have a large network of successful estate agents in London and the surrounding areas. Our senior staff members have more than 40 years of experience in the property industry. Ludlow Thomson firm has a strict policy of staff training and qualifications in place. Each of our employees undergoes a NFOPP Qualification training to be able to provide a consistently professional service to each individual client. We tailor each service to the specific needs of a client. Oval estate agents serve most properties in the SE20 and SW9 postcodes.

Kennington estate agents provide services such as lettings and property management, and property sales. Ludlow professionals live locally in the London City area which allows them to understand the property market from within. We pride ourselves on giving free and accurate home valuations for those looking to sell their house or flat. If you decide to sell or let your property through us, we will provide a fully transparent service with weekly updates and great communication. In addition, our Oval office agents provide after work hours viewings and are open 7 days a week.

Oval area guide

It is a small area of Kennington, London Borough of Lambeth. Most properties in the Oval range from Georgian square houses to Victorian terraces. Most larger houses are converted into apartments which are situated in a more quiet and peaceful part of London. It is a lovely area for young professionals that want to live close to the city centre but prefer a little more distance from the main hustle and bustle. Kennington has all the necessary amenities, shops, and restaurants in one local area. If you would like to find out more about this area and properties currently available, do not hesitate to contact Ludlow Thompson Oval.
ludlowthompson

(Oval Office/Branch)12 Clapham Road Lambeth, London
Greater London
SW9 0JG

020 7820 4141

“ Worst customer service experience ever... ”

Aug 13,2018
Minithumbdown
By: 'Thibault'
Aug 13,2018
0 people found
this helpful
Disrespectfull with my partner, not patient, terrible customer service. I came to the agency after i moved in to ask questions regarding the property and i have been served in the worst possible way....
read full review
Was this helpful? Yes
By: ludlowthompson
Aug 23, 2018
View all comments (1)
Dear valued customer, We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services department at customerservices@ludlowt ...

“ Friendly professional and responsive... ”

May 29,2018
Minithumbup
Jibby
Joao
By: 'David'
May 29,2018
0 people found
this helpful
I have used Jibby for a number of years now and he is always responsive and eager to secure good tenants quickly.Jibby was ably assisted by Joao this time round too, excellent service...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“ Quick response to questions and informative... ”

May 23,2018
Minithumbup
Kerry
By: 'BS'
May 23,2018
0 people found
this helpful
My overall experience with the agency stuff is really positive. Very friendly, ready to help and prompt answeres to all email communications. However, I felt the new starters should have been given more guidelines when they start showing properties and meeting with clients, to assist ...
read full review
Comment on agent fees
It is on the high side of the scale, and not all have been processed yet to comment fully. I can only hope there are no hidden charges showing up later.
Was this helpful? Yes

“ Joao and Jibby... ”

May 15,2018
Minithumbup
Joao
Jibby
By: 'ALEX'
May 15,2018
0 people found
this helpful
Outstanding work from Joao and Jibby. Did a brilliant job screening tenants, sorting paperwork etc etc. All in all made renting my flat a breeze....
read full review
Comment on agent fees
fine
Was this helpful? Yes

“ Review - Revaz Chapodze... ”

Apr 05,2018
Minithumbup
Revaz
Jibby
By: 'GeorgiaC'
Apr 05,2018
0 people found
this helpful
Revaz was a fantastic agent through which my best friend and I secured our first rental property together. We had had a long hard search elsewhere in London before choosing to look around Oval / Stockwell area, and he was prompt, professional, clear and responsive at ...
read full review
Comment on agent fees
Slightly excessive but I guess it's to be expected in the current market.
Was this helpful? Yes

“ Letting... ”

Apr 03,2018
Minithumbup
Alexandre
By: 'Gazza'
Apr 03,2018
0 people found
this helpful
Alex done a good job in finding the tenants he knew the area very and good understanding of my requirements always on the phone to help thanks...
read full review
Comment on agent fees
A bit on the high side
Was this helpful? Yes

“ Friendly, helpful and attentive service... ”

Mar 30,2018
Minithumbup
Alexandre
By: 'LucindaT'
Mar 30,2018
1 people found
this helpful
Alex was really supportive and helpful throughout the process, making time for all of our questions and requests so that the process was really smooth. He's really friendly and kind and so the process was enjoyable and easy!...
read full review
Was this helpful? Yes

“ Friendly, but messy and unorganised.... ”

Mar 26,2018
Minithumbup
By: 'Q'
Mar 26,2018
0 people found
this helpful
Although very polite and friendly the whole process was incredibly messy and a struggle to keep up with. All my information was initially sent to the wrong email address. I was also told I didn't need a guarantor until less than a week before ...
read full review
Comment on agent fees
Good - very reasonable agency fees.
Was this helpful? Yes

“ 14 Dawes House... ”

Mar 21,2018
Minithumbup
Kirsty
By: 'Ricky'
Mar 21,2018
0 people found
this helpful
From selling numerous properties in other areas of the country I can honestly state that the level of service and proactive approach from Kirsty was far better than I've ever received from any other agent. Addressing damp issues prior to valuation is common sense ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Superb... ”

Mar 20,2018
Minithumbup
Kirsty
Surasak
By: 'Charles'
Mar 20,2018
1 people found
this helpful
Both Surasak and Kirsty were immensely helpful to my Sister and I for the purchase of our first flat. We highly reccomend then to anyone....
read full review
Comment on agent fees
The agents fees were acceptable.
Was this helpful? Yes
Mar 13,2018
Minithumbup
Surasak
Kirsty
By: 'James'
Mar 13,2018
0 people found
this helpful
Kirsty and Surasak were helpful throughout the conveyancing process. They chased the Management Company and Vendors solicitors regularly and helped speed up a frustrating and turbulent process....
read full review
Comment on agent fees
As I was the buyer I am not aware of the Agent's fees and therefore can not comment.
Was this helpful? Yes
Mar 05,2018
Minithumbup
Josh
By: 'S'
Mar 05,2018
0 people found
this helpful
Josh was polite, thorough and a pleasure to deal with. He kept me updated on the process and tried to make the process as smooth and convenient as possible. Would definitely recommend him and hope to be dealing with him directly for any future interactions....
read full review
Comment on agent fees
Its a bit of a shock that the entire deposit is swallowed. I would recommend it being spread more evenly through the rental term.
Was this helpful? Yes
Feb 28,2018
Minithumbup
Kirsty
Surasak
By: 'Kelly'
Feb 28,2018
0 people found
this helpful
Kirsty and Surasak were helpful and informed. Ludlow and Thompson provided a professional service overall. We were happy with the price received for our property....
read full review
Was this helpful? Yes
Feb 26,2018
Minithumbup
Joao
By: 'SorchaT'
Feb 26,2018
0 people found
this helpful
Joao was extremely helpful and diligent in ensuring that both my flatmate and I found the correct place we were looking for. He ensured that the property once making an offer was to the standard we wanted, and went over all the legal obligations very ...
read full review
Was this helpful? Yes
Feb 22,2018
Minithumbup
Joao
By: 'Manoli'
Feb 22,2018
0 people found
this helpful
Joao was very helpful and efficient - he kept us in the loop and updated us frequently! I really appreciated his prompt replies....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2018
Minithumbup
Joao
By: 'Adam'
Feb 22,2018
0 people found
this helpful
Very friendly and helpful. Regularly communicated and kept us up to date with the progress of the application. Was happy with how the entire process went, and I think a lot of that is down to Joao....
read full review
Was this helpful? Yes
Feb 22,2018
Minithumbup
Joao
By: 'Pilar'
Feb 22,2018
1 people found
this helpful
Joao was very helpful and attentive during my moving in day and throughout the whole process. I would just say it would be more professional if agents new everything about the building / flat they are selling as there is no concierge and I was told ...
read full review
Was this helpful? Yes
Feb 22,2018
Minithumbup
Joao
By: 'JP'
Feb 22,2018
0 people found
this helpful
Joao was prompt, helpful and honest. We got the flat we wanted quickly and smoothly and love where we live...
read full review
Comment on agent fees
The fees were not small but we weren't expected to put a whole deposit down on the day and had time to collect our money which was much more manageable.
Was this helpful? Yes
Feb 02,2018
Minithumbup
Joao
By: 'Stavros Kiourkoulis'
Feb 02,2018
0 people found
this helpful
Excellent service.All the team did great job according to have a convenient new house. They are still available all the time for me if I need anything. Special thanks to Jo£o Franco....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
Joao
By: 'Ciara'
Feb 01,2018
0 people found
this helpful
I found Joao really responsive and very helpful. Especially with questions regarding payments. He reminded us of different stages without being pushy...
read full review
Comment on agent fees
personally found it expensive, I am just coming out of uni with already so much debt to already pay 500 to just hold the property was a lot of money onto of 500 agency and 500 admin!!
Was this helpful? Yes
Jan 27,2018
Minithumbup
Alexandre
By: 'Clément'
Jan 27,2018
0 people found
this helpful
Alex was always available in order to give us advice during the referencing and we definitely needed it as we come from outside london and were not used to this process. In addition the visitation were in a good atmosphere totaly according to our budget ...
read full review
Comment on agent fees
Very good qgent
Was this helpful? Yes
Jan 23,2018
Minithumbup
By: 'Dulcie D'
Jan 23,2018
0 people found
this helpful
Nicola was very a helpful and upbeat sales woman. She made us fall in love with the flat from initial entry and we love it to this day....
read full review
Was this helpful? Yes
Dec 29,2017
Minithumbup
Joao
By: 'F Zhang'
Dec 29,2017
0 people found
this helpful
Joao Franco and Ludlow Thompson Oval office has done a fantastic job on letting our flat out within a week on the market. Provided a helpful service and smooth transaction throughout the process. Highly recommended....
read full review
Was this helpful? Yes
Dec 28,2017
Minithumbdown
By: 'Alphabet'
Dec 28,2017
1 people found
this helpful
Bewilderingly incompetent service, difficult to see how the entire branch hasn't been shut down. Internal miscommunication has time and time again resulted in miscommunication between the estate agent and tenant. Deposit has not been retrieved from tenancy as estate agent has not been able ...
read full review
Was this helpful? Yes
Dec 20,2017
Minithumbup
By: 'sonia'
Dec 20,2017
0 people found
this helpful
Nicola was always available and gentle with us i strongly recommended her and her agency precise and reliable availbale by phone email and face to face...
read full review
Was this helpful? Yes
Dec 11,2017
Minithumbup
Joao
By: 'Jess Angell'
Dec 11,2017
0 people found
this helpful
Joao was very helpful at every stage and always there if we needed anything. The whole process was smooth and easy. Thank you....
read full review
Was this helpful? Yes
Dec 06,2017
Minithumbup
Jibby
By: 'Enrico'
Dec 06,2017
1 people found
this helpful
My recent experience with the Ludlow Thompson ,Oval branch ,has been very positive. The staff has been very professional and helpful , in particular Nicola Dawkins. I would definitely recommend its service to my friends...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Dec 06,2017
Minithumbup
Joao
By: 'Paul'
Dec 06,2017
0 people found
this helpful
Following 2 years with Foxtons and hating every minute, I found Joao @LudlowOval somewhat refreshing. His introduction was good and our discussions leading to a speedy and successful tenancy were based on honesty, with a notable professional manner and approach. I'd defiantly recommend Ludlow to ...
read full review
Was this helpful? Yes
Dec 01,2017
Minithumbup
Joao
By: 'David Angell'
Dec 01,2017
0 people found
this helpful
Fantastic service from start to finish, we couldn't have been more welcomed. Whether it was the search, viewings, references and then completion - the process was effortless and we felt incredibly informed of all our options. Thank you so much Joao for making our ...
read full review
Was this helpful? Yes
Dec 01,2017
Minithumbup
Joao
By: 'F & A'
Dec 01,2017
0 people found
this helpful
Joao really took an active interest in getting our property rented as quickly as possible , he organised the advert on the net swiftly and kept in touch throughout the process of finding tenants and securing good ones at that . we are happy with professional yet ...
read full review
Comment on agent fees
we are happy with the fees
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £4,725
  • Max: £8,000,000

Letting
  • Min: £0
  • Max: £570

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
196 10 372 26 67 1 110 0 46 8
Staff picture Alexander
(30)

Staff picture Jibby
(166)

Staff picture Kirsty
(108)

No image available Cezary
(0)

Staff picture Alexandre
(11)

Staff picture Georgina
(50)

No image available Emanuel
(0)

Staff picture Joao
(32)

Staff picture Josh
(33)

Staff picture Surasak
(3)

No image available Marcus
(1)

No image available Daniel
(0)

No image available Kemi
(0)

No image available William
(0)

No image available Amber
(1)

No image available Revaz
(1)

Fees

No fees set.

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:11 PM 03/03/2016 by allAgents

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