• Alexander Rawlinson
    Alexander Rawlinson
  • Darnell McDonald
    Darnell McDonald
  • Jibby Philip
    Jibby Philip
  • Kirsty Mullen
    Kirsty Mullen
  • Nicola Dawkins
    Nicola Dawkins
  • Joao F D Franco
    Joao F D Franco
  • Surasak Laoprom
    Surasak Laoprom
  • claim your profile
    Harry Hay
  • upload your photo
    Marcus Brown
  • claim your profile
    Daniel Pina
  • claim your profile
    Kemi Butt
  • claim your profile
    William Tuffley
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Oval Office are waiting to hear from you!
ludlowthompson

(Oval Office/Branch)12 Clapham Road Lambeth, London
Greater London
SW9 0JG

020 7820 4141
Sep 17,2017
Minithumbdown
By: 'lowsofludlow'
Sep 17,2017
0 people found
this helpful
Attempts to mislead tenants into overpaying on agency fees. Applies unnecessary pressure to put down holding deposits over the phone. LudlowThomspon maximises profits by ripping off tenants that do not do their market research. Not knowledgeable about the law or the current state of the market either. They are unnecessary middle-people in an otherwise quite simple process and will be replaced by better services the likes of OpenRent, AirBnB and NoAgent soon. My hope is that they change the...
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Comment on agent fees
Attempted to collect £855 for admin fees, together with a total of £5763 upfront. Few people have such liquidity and to request this of tenants is insane.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Kirsty Mullen
By: 'Phil Greenfield'
Sep 15,2017
0 people found
this helpful
I was delighted with the result achieved from using Kirsty Mullen at Ludlow Thompson Oval. We achieved a quick sale, for a price that I was happy with, in a very difficult market!...
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Was this helpful? Yes
Sep 04,2017
Minithumbup
Joao F D Franco
By: 'Beth'
Sep 04,2017
0 people found
this helpful
He helped us with all our issues and made sure that we succeeded in getting our place with no real troubles. He found ways around any issues we did have....
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Was this helpful? Yes
Sep 01,2017
Minithumbup
Joao F D Franco
By: 'Debora Baptista'
Sep 01,2017
0 people found
this helpful
Even though this entire arrangement was obviously made through a company, ludlow-thompson, all I've experienced was the brilliant effort done by Joao. He wasn't just incredibly helpful, he was there and available and invested in every single detail that worried us. Any problem or obstacle didn't last long unsolved, Joao had a quick solution for all our troubles during the process, and even when he didn't, it wouldn't take him long to get back to us after researching the issue at hand. Anyone who...
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Comment on agent fees
The fees are averagely the same as other agents out there, pretty standard.
Was this helpful? Yes
Sep 01,2017
Minithumbup
Nicola Dawkins
By: 'Len C'
Sep 01,2017
0 people found
this helpful
Nicola was really helpful throughout. She was flexible but clear when something couldn't be changed. I'm happy she saw managed our viewing and sign up....
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Comment on agent fees
The fees were very high but this seems to be the same across London
Was this helpful? Yes
Aug 22,2017
Minithumbup
Kirsty Mullen
By: 'Josie'
Aug 22,2017
0 people found
this helpful
Kirsty did an amazing job keeping a somewhat complicated and very fast sale on track right through to completion - I hugely appreciated her professionalism, how quickly she would get back to me, and how she coped with me as a somewhat stressed buyer. Thank you!...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 15,2017
Minithumbup
Nicola Dawkins
By: 'Abigail Ashmore'
Aug 15,2017
0 people found
this helpful
I found Nicola to be extremely professional and proactive. Nicola was on hand to answer our queries and advise us through out the process. I felt very re assured letting my flat through Nicola....
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Comment on agent fees
Agent fees whilst competitive were quite expensive and lots of required add ons. For example you select the rental collection service and then you have to pay an additional monthly rental protection cover fee.
Was this helpful? Yes
Aug 14,2017
Minithumbup
Nicola Dawkins
By: 'Marcus'
Aug 14,2017
0 people found
this helpful
Nicola was very helpful in helping us move into our first property other than student halls. She made the process very smooth and easy....
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Was this helpful? Yes
Aug 13,2017
Minithumbup
Nicola Dawkins
By: 'Sandro'
Aug 13,2017
0 people found
this helpful
Really good at all points, since the first meeting till the end... wish all could work like her, atenciosíssimo, quick, very professional and always with a smile her face....
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Comment on agent fees
Nothing to declare about
Was this helpful? Yes
Aug 13,2017
Minithumbup
Nicola Dawkins
By: 'Mia'
Aug 13,2017
0 people found
this helpful
Nicola was very helpful in making sure everything was in order for us to move in to our new house. She was very understanding and allowed us to push back a few deadlines that were hard for us to meet as we were all travelling abroad while finalizing the contract. She was easy to contact and very professional....
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Was this helpful? Yes
Aug 12,2017
Minithumbup
Nicola Dawkins
By: 'Petko'
Aug 12,2017
0 people found
this helpful
Nicola helped us find a great apartment according to our criteria really quickly. She was always responsive when we had questions about the property and the process of signing the contract....
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Was this helpful? Yes
Aug 11,2017
Minithumbup
Nicola Dawkins
By: 'Adam'
Aug 11,2017
0 people found
this helpful
Nicola was a very approachable, helpful and overall excellent estate agent. Being students new to how renting works she was patient aswell as thorough with helping me and my flatmate move in easily with no hiccups. Ludlow and Thompson in general were very good with not taking too long responding and getting our house sorted for us. We are very happily moved in now !...
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Comment on agent fees
Compared to other estate agents in London the fees were very manageable.
Was this helpful? Yes
Aug 10,2017
Minithumbup
Kirsty Mullen
By: 'Alex'
Aug 10,2017
0 people found
this helpful
Kirsty was the reason we partnered with Ludlow Thompson to sell our property. She is a professional sales person with keen interest in the seller's position and the sale in order to achieve the best possible price and smoothest sales process. As with all property sales, curve balls or negotiations can surprise you and put you in uncomfortable situations, but Kirsty was our leader through these and provided expert advice on how to navigate this unknown terrain of selling our first flat and buying...
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 09,2017
Minithumbup
Joao F D Franco
By: 'Charlotte_Salisbury_Place'
Aug 09,2017
0 people found
this helpful
Joao was punctual, knowledgeable, calm and professional in all my dealings with him, and I'd highly recommend him to prospective buyers/renters....
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Comment on agent fees
The fee was expensive given what looked to be limited work to set me up as a renter, but this seems to be common in London and the rate was in line with other agency fees.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Kirsty Mullen
By: 'Pam Wilkie'
Aug 04,2017
0 people found
this helpful
It has been so useful to have an intermediary to discuss different matters with, and to get feed back from the Vendor on what is happening as sometimes contact between solicitors has been longer than hoped for. At these times it has been very helpful to have ongoing information from you and to get a different take on what is happening. Your support and help over this sometimes stressful period has been most appreciated by us all. You have given us the level of service that is always hoped for, ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 03,2017
Minithumbdown
By: 'EC'
Aug 03,2017
2 people found
this helpful
Dreadful. Quick to sign a contract, but had not installed a bathroom sink as agreed, the flat had barely been cleaned and had a fire alarm on low battery when I moved in. For my efforts I have been variously shouted at and ignored by staff and passed from person to person. Nobody seems to be able to solve a problem alone - the fire alarm still needs replacing several weeks later....
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Joao F D Franco
By: 'S. Dolan'
Jul 19,2017
0 people found
this helpful
Very helpful, quick to respond to queries and accommodating with viewing times. Everything regarding our tenancy was explained to us clearly in person rather than just via email, and the whole process moved very quick....
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Comment on agent fees
As expected
Was this helpful? Yes
Jun 25,2017
Minithumbup
Joao F D Franco
Nicola Dawkins
By: 'Florie'
Jun 25,2017
0 people found
this helpful
Really good service. During all the process of the renting Nicola and Joao have been always available and helpful. We can ask for their help and they are always more than happy to help us. Thanks for your help !...
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Comment on agent fees
Good value regarding the service quality.
Was this helpful? Yes
May 24,2017
Minithumbdown
By: 'From london'
May 24,2017
2 people found
this helpful
My experience was not good at all, I thought the whole process to place an offer to rent a property was stressful, They are push, bullying, dishonest while trying to push the offer up, or forcing to get a 3 years contract. To resume in 3 words my experience: Stressful, Hassle and Bullying....
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Was this helpful? Yes
May 11,2017
Minithumbup
By: 'Alison'
May 11,2017
0 people found
this helpful
Edward was great to deal with. He was highly professional and very helpful through the process. All of my questions were answered promptly and honestly. I would happily recommend Edward and Ludlow Thompson....
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Was this helpful? Yes
Apr 28,2017
Minithumbup
By: 'Nasar'
Apr 28,2017
0 people found
this helpful
Very pleased with Edward The service provided by Edward was very high standard and for that reason I have given him 2 other properties. All so the Oval Office is very professional and very helpful...
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Was this helpful? Yes
Apr 28,2017
Minithumbup
By: 'Nas'
Apr 28,2017
0 people found
this helpful
Edward was very understanding to my needs Kept me updated all the time on viewings on the property All the staff are very professional at the Oval Office...
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Was this helpful? Yes
Apr 26,2017
Minithumbup
By: 'Jean'
Apr 26,2017
0 people found
this helpful
Edward was very professional and understanding. Found a client for my flat in just a couple of weeks. Would highly recommend Ludlow Thompson and particularly Edward in the future....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 21,2017
Minithumbup
By: 'Aaron and David'
Apr 21,2017
0 people found
this helpful
Very helpful and assistive, would certainly use again in the near future. Worked well with both parties to get things over the line...
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Comment on agent fees
Standard market rate
Was this helpful? Yes
Apr 04,2017
Minithumbup
Joao F D Franco
By: 'Jamie'
Apr 04,2017
0 people found
this helpful
Made the process easy and informed us of what was happening at each stage along the way. Explained everything clearly and made it as hassle free as possible...
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Comment on agent fees
Seems unfair to tenants that fees are proportionate to rent (1.5 weeks rent + V.A.T) for performing the same job. Other agents fees have been flat fees and a lot less.
Was this helpful? Yes
Apr 02,2017
Minithumbup
Jibby Philip
By: 'Oscar'
Apr 02,2017
0 people found
this helpful
Really helpful in getting and exchanging new tenants from previous ones at short notice. A quick turn around in changes meant everything run smoothly in a short space of time so thank you very much....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Mar 30,2017
Minithumbup
Joao F D Franco
By: 'Lawrence'
Mar 30,2017
0 people found
this helpful
Joao was very helpful and clear throughout the process. We didn't feel pressured at all, and ended up with a house we love!...
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Comment on agent fees
More expensive than I paid at previous agents.
Was this helpful? Yes
Mar 30,2017
Minithumbdown
By: 'P G'
Mar 30,2017
1 people found
this helpful
Unprofessional staff, more importantly, the Sales Manager 'John' is a BULLY! The treatment I was met with was exceptionally rude, demeaning and harassing. I was categorically told buyers are not their customers and they don't care or have much time for buyers (I wonder who'll buy the property if there were no buyers!). Being a potential buyer, I contacted them to view a property. I was 6 mins. delayed. Upon arriving I called twice and texted the agent Haider on his mobile without any respons...
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Nicola Dawkins
By: 'Amar'
Mar 29,2017
0 people found
this helpful
Nicola was very helpful in helping us secure our rental property. Right from the viewing to the offer stage and the follow-up with the landlord for further information, she was very easy to reach and quick to respond....
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Joao F D Franco
By: 'PPany'
Mar 29,2017
0 people found
this helpful
Joao was helpful in both a timely and polite fashion and was always on hand to assist/advise when necessary....
read full review
Comment on agent fees
Bad - not Joao's fault, but the agencies fees are way too high for the level of work they actually do. All documents are sent through in PDF format and some of the information is out of date (e.g. 'Spark energy's' contact information). This makes it difficult to fill out forms electronically and aside from referencing the fee is pretty unjustifiable as we, as the tenants, did most of the printing/filling out/itinerary etc.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
86% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £4,725
  • Max: £8,000,000

Letting
  • Min: £0
  • Max: £570

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
183 10 355 23 64 1 106 0 46 8
Alexander Rawlinson Alexander Rawlinson
Director
30 reviews

About Alexander No description set View full profile
Darnell McDonald Darnell McDonald
Apprentice Lettings Negotiator
2 reviews

About Darnell No description set View full profile
Jibby Philip Jibby Philip
Lettings Manager
159 reviews

About Jibby No description set View full profile
Kirsty Mullen Kirsty Mullen
Sales Manager
100 reviews

About Kirsty No description set View full profile
Nicola Dawkins Nicola Dawkins
Senior Lettings Negotiator
114 reviews

About Nicola No description set View full profile
Joao F D Franco Joao F D Franco
Lettings Negotiator
15 reviews

About Joao No description set View full profile
Surasak Laoprom Surasak Laoprom
Sales Negotiator
0 reviews

About Surasak No description set View full profile
Harry Hay - upload your photo Harry Hay
0 reviews

About Harry No description set View full profile
Marcus Brown - no image available Marcus Brown
Sales Negotiator
0 reviews

About Marcus No description set View full profile
Daniel Pina - upload your photo Daniel Pina
Sales Negotiator
0 reviews

About Daniel No description set View full profile
Kemi Butt - upload your photo Kemi Butt
Lettings Negotiator
0 reviews

About Kemi No description set View full profile
William Tuffley - upload your photo William Tuffley
Lettings Negotiator Intern
0 reviews

About William No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 1:11 PM 03/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:11 PM 03/03/2016 by allAgents

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