• Alexander Rawlinson
    Alexander Rawlinson
  • claim your profile
    Zandria Das
  • Yasmine Sampson
    Yasmine Sampson
  • Darnell McDonald
    Darnell McDonald
  • Jibby Philip
    Jibby Philip
  • Nicola Dawkins
    Nicola Dawkins
  • Dominic Griffiths
    Dominic Griffiths
  • upload your photo
    Joao F D Franco
  • Josh Bowers
    Josh Bowers
  • Elishia Stewart
    Elishia Stewart
  • Rudie Danso
    Rudie Danso
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our Oval Office are waiting to hear from you!
ludlowthompson

(Oval Office/Branch)12 Clapham Road Lambeth, London
Greater London
SW9 0JG

020 7820 4141

Nov 03,2016
Minithumbup
By:
Nov 03,2016
Featured Review
0 people found
this helpful
Jibby has been my main contact at LT since 2010 and over a number of tenancy changes. I consider we have a very good working relationship. He has found good tenants surprisingly quickly and has assisted with with any issues arising. In the most recent change of tenant Josh was also very helpful....
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Comment on agent fees
Thew Landlords fees are reasonable.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
Featured Review
0 people found
this helpful
We rented our flat in SW8 through the Oval office. The service was exceptional - efficient, courteous and always helpful. We dealt mainly with Daniela but the conclusion of the deal was undertaken by Abigail....
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Comment on agent fees
Fees seem fair to me.
Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
Featured Review
0 people found
this helpful
Josh is a legend. From the moment he met us, he knew what we were after and took us to a couple of lovely places. We fell in love with one and put an offer in and are now moving in. Josh was incredibly helpful, always available and could answer our many questions. A good negotiator both with us and on our behalf. Overall, Josh is a lovely personable guy and we wish him all the best....
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Comment on agent fees
Flexible and reasonable. He explained the value of these and given the great service we received, we were happy to pay.
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
Featured Review
0 people found
this helpful
Very supportive and helpful throughout the process, from viewing to moving in and onwards. Highly recommended service and really nice guy!...
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Nicola and Jibby were able to quickly and efficiently market and place tenants at my property with minimum fuss/hassle...
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Excellent service also want to mention Jibby who help us secure our new home. Thank you to all in the office....
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Comment on agent fees
Could be less maybe £100 per person would be fair.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Nicola was extremely efficient and polite throughout the letting process. She advised me correctly on the market value of the property and found the sort of tenant I had specified within 48 hours.All paperwork was produced quickly and accurately and I could not fault her work or performance in an y way. A pleasure to work with....
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Comment on agent fees
Quite expensive but you get what you pay for
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Really helpful and pacient in the whole proccess of renting our new flat, I am really satisfied with the recomendation....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Both Nicola and Joao were very helpful from day 1. They assisted in negotiations professionally and efficiently and helped to iron out any problems....
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Comment on agent fees
Agent fees charged to tenants are too high for the services described. Adding names and an address to a template contract takes a matter of minutes. These charges should be shouldered by the landlord, in line with recent government rule changes.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
From the very first contact with Rudie, I received an exceptional level of service. It was refreshing to have a relaxed viewing, without a pushy or intrusive sales presence. Rudie struck the right balance of providing sale advice and area knowledge and knowing when to step back and be hands-off. This may sound counter-intuitive to the sales process - but many agents do not have this skill. After agreeing the sale, the stellar service continued. Nothing was a problem or a burden to Rudie. All e...
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Comment on agent fees
N/A - I was a property purchaser.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Thank you very much for the great service and the smooth proses , it was pleasure dealing with the lovely Elisha , she has made life super easy and quick and smooth for me from day one . Definitely recommend her always , great manner and professional....
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Comment on agent fees
Great
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Rudie and Dominic were always very responsive and helpful throughout the process. Their expertise made the transaction smooth and fast....
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Considering some of the experiences we've had searching for a property over the last 2 months, Ria was efficient, proactive and made our referencing and signing process quick and easy....
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Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
He was very accommodating and was patient with us. I really appreciated him giving us a lift from one property to another to show another property for us to choose. Though he wasn't sure of some information to give during the referencing stage, he and the crew was very considerate in setting meetings with us because of our work schedules. Overall, the experience was worth it....
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Was this helpful? Yes
Oct 02,2016
Minithumbup
By:
Oct 02,2016
0 people found
this helpful
Our flat had a lot of improvement needed upon moving in, and Josh has been extremely helpful in getting everything sorted out and fixed for us....
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Comment on agent fees
The fees are almost double what most of my peers have had to pay for their flats, which isn't ideal. Ludlow Thompson have very swanky offices, so I think I know where the money has been spent.
Was this helpful? Yes
Oct 02,2016
Minithumbup
By:
Oct 02,2016
0 people found
this helpful
Really kind and helpful.He tried to find the best house for us. We are really happy with the service received...
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Was this helpful? Yes
Oct 02,2016
Minithumbup
By:
Oct 02,2016
0 people found
this helpful
Searching for flats in London, generally, is a harrowing and exhausting experience. After 8 viewings in 3 days with pushy agents who assumed that we would bend over backwards for their property, we finally landed on Ludlowthomspon. Josh took a genuine interest in us and our requirements, listening with an open mind and being extremely accommodating. We really appreciated that he was very clear and precise from the start, without unnecessary waffle but always with smile. He walked us through t...
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Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
I recently rented out my flat for the first time and Nicola made what could have been a stressful process feel fairly painless and straight forward. Nicola was reassuring through out and always excellent at updating me and getting back to any email or call. I would highly recommend Nicola when letting out your flat....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Daniela was good, she helped us to put through our offer and close the deal for us quickly. I would say we were a bit surprised by the size of the agency fees, but Daniela herself certainly helped us to get our place sorted when there were a couple of hiccups....
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Comment on agent fees
Agency fees were a bit on the high side, and slightly blindsided us when we were already in the process of making an offer.
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Jibby and Josh handled the letting and reletting process of my Stockwell Park flat in a professional manner. As a busy London and Surrey based portrait oil painter I do not have time to show prospective tenants round myself, prepare contracts etc, and it is very useful having Ludlow Thompson there between me and the tenants to help the letting process go through smoothly. William Savage, portrait painter and painter of interiors www.williamsavage.co.uk...
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Comment on agent fees
The negotiated fee agreed is fair
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Jibby and his colleagues have been looking after my flat for 5 years now and are trustworthy, efficient, effective and always get the job done....
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Jibby and Daniela did a very good job for me, finding a set of tenants that were offering more than my asking price and with an advantageous set of terms. I am very satisfied with their work....
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Comment on agent fees
I think I am a no-nonsense and very easily served client, so I think I should be charged a discounted fee level. The current fee level is set at a price that effectively subsidises less efficient/more bothersome clients. Could be improved.
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Ludlow Thompson were good in finding us tenants, they co-operated both with us and the tenants and up-dated us with what was happening with the tenancy process....
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Comment on agent fees
good
Was this helpful? Yes
Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
this helpful
These guys are life savers! After having a bad experience with the Kilburn branch with trying to find a flat that eventually fell through the day before moving in we needed someone to help get us a flat and move in within 3 days. (impossible right?!) Well Josh did just that and went above and beyond to find us a great place and get us in within that short space of time. He was a lot of help! And made the impossible possible. He turned the bad experience into a great experience and found us the...
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Comment on agent fees
good
Was this helpful? Yes
Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
this helpful
Very helpful - we had a bad experience with another branch of Ludlow and josh was very helpful to fix this situation and find us a great flat in no time at all!...
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Comment on agent fees
The fees we paid were reduced after the branch in Kilburn messed us around.
Was this helpful? Yes
Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
this helpful
Nicola has been very friendly from the beginning and seems to genuinely care that you find a property that is right for you. Nicola was always available and kept us informed every step of the way...
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Comment on agent fees
Average
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Great agent, made the whole process very easy and helped us a lot! Would recommend Ludlow Thompson and Josh to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Josh was amazing, he found us what we were looking for within a tight frame! He's a great agent with excellent communication skills and is very approachable! We would definitely recommend him to friends and family Thanks again!...
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Comment on agent fees
Slightly expensive
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
It was a pleasure working with Jibby, the entire process was conducted in a professional manner and communication was effortless. We look forward to working with him again in the near future....
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Comment on agent fees
The fees is too high.
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Daniela was very friendly and helpful. Everything was explained clearly and fully to us, and she ensured our move was as stress free as possible!...
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Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Nicola was excellent in helping us secure 33 Morat Street. Having missed a previous property which she had also helped us with we were keen to have an offer accepted on this property. Thanks to her quick availability and patience with our million questions we have had a really good experience with ludlowthompson....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Nicola found me the perfect flat for me to move in. She tried to understand what I really liked (inside my budget) and then show me a couple of flats for me to choose from. She was always helpful during the entire process....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Josh was a great agent, very switched on and friendly. It would be a pleasure to work with him again....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Joshua was a friendly and helpful agent we were very happy with the service we received, I would highly recommend him to other tenants looking for a property to rent....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£4,725
  • Max: Β£8,000,000

Letting
  • Min: Β£0
  • Max: Β£570

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
170 10 321 19 61 1 104 0 44 6
Alexander Rawlinson Alexander Rawlinson
Director
30 reviews

About Alexander No description set View full profile
Zandria Das - upload your photo Zandria Das
Lettings Negotiator
1 reviews

About Zandria No description set View full profile
Yasmine Sampson Yasmine Sampson
Apprentice Lettings Negotiator
0 reviews

About Yasmine No description set View full profile
Darnell McDonald Darnell McDonald
Lettings Negotiator
0 reviews

About Darnell No description set View full profile
Jibby Philip Jibby Philip
Lettings Manager
155 reviews

About Jibby No description set View full profile
Nicola Dawkins Nicola Dawkins
Senior Lettings Negotiator
92 reviews

About Nicola No description set View full profile
Dominic Griffiths Dominic Griffiths
Sales Manager
18 reviews

About Dominic No description set View full profile
Joao F D Franco - no image available Joao F D Franco
Lettings Negotiator
4 reviews

About Joao No description set View full profile
Josh Bowers Josh Bowers
Lettings Negotiator
26 reviews

About Josh No description set View full profile
Elishia Stewart Elishia Stewart
Sales Negotiator
2 reviews

About Elishia No description set View full profile
Rudie Danso Rudie Danso
Sales Negotiator
2 reviews

About Rudie No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 1:11 PM 03/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:11 PM 03/03/2016 by allAgents

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