• Alexander Rawlinson
    Alexander Rawlinson
  • Darnell McDonald
    Darnell McDonald
  • Haider Ali
    Haider Ali
  • Jibby Philip
    Jibby Philip
  • Remick Malalu
    Remick Malalu
  • Edward Pink
    Edward Pink
  • Nicola Dawkins
    Nicola Dawkins
  • John Morritt
    John Morritt
  • Joao F D Franco
    Joao F D Franco
  • Harry Plumb
    Harry Plumb
  • claim your profile
    Obed Malalu
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Oval Office are waiting to hear from you!
ludlowthompson

(Oval Office/Branch)12 Clapham Road Lambeth, London
Greater London
SW9 0JG

020 7820 4141

Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
Nicola was committed all the way through the process. She answered all of our questions immediately, she was kind, caring, and understanding of our situation. Her professionalism throughout was outstanding. She arranged multiple viewings for us at the property that we chose and liaised with the landlord and us swiftly and effectively. Nicola was such a comfort to have on our side throughout this process. We could not have asked for more....
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Comment on agent fees
Nicola worked with us and our financial situation to find the right balance for affordable fees for our transaction. We are truly grateful to her for this.
Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
Nicola was thoughtful and considerate throughout the process. She was helpful and willing to show us the property several times in order for us to make a decision and make our move. I highly recommend Nicola, without reservation, as a trusted and loyal estate agent....
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Comment on agent fees
Nicola was very accommodating with our financial situation and provided us with a fee schedule that fit our needs accordingly.
Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
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After a difficult tenancy finally concluded, and with a property that required plenty of work, Jibby managed to get 20+ viewers through the property and 3 firm offers over a single weekend. We accepted an offer which was 20% up from the previous tenancy (admittedly 3 years after the previous level was set). Jibby then took control of all the necessary works for the property, cleaning, replacement furniture etc, to ensure the new tenants could move in as soon as possible. I was very impres...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
I have returned to Ludlow Thompson as they are simply the best agency in London. Totally professional, knowledgeable, always available to discuss issues, and producing excellent tenants. Nicola is utterly on the ball and capable. If I were an estate agent I would want her on my team....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
We have come to rely for some years now on Jibby's sound judgement and attention to detail. Thanks again to the Oval Team, you could not wish for a better service...
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Comment on agent fees
competitive fees and good value for money
Was this helpful? Yes
Mar 25,2017
Minithumbdown
By:
Mar 25,2017
0 people found
this helpful
Joao was alright but he didn't tell us that we needed to bring our passports for the immigration check which meant we had to cancel plans on Saturday in order to move in on time. Other than that he delivered great service. Ludlow Thompson in general sat on information or didn't collect it properly with regards to referencing. We needed to sort referencing within a week. My girlfriend was told that she may need a guarantor but that wasnt asked for in the first instance via email so we had to p...
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Comment on agent fees
Comparatively high
Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
Edward was the kindness person, patient and always listening to each of our request. Edward is a professional and helpful agent. Beautiful flat!...
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Comment on agent fees
Expensive but the details of it was explained at the beginning.
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Both agents have been extremely courteous and helpful, very quick to respond to any problems or questions we've had during the rental process....
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Comment on agent fees
Fees as standard
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
Joao has been great. Very helpful and supportive. He made everything possible for me to have great experience. He tried to understand my needs, and was very responsive. If I need to search for flat again ( Let;s hope not soon) I would definitely use him....
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Was this helpful? Yes
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
Edward was really efficient and reliable, on top of that he promised to buy me a nice and expensive souvenir in case he won the competition...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Thomas is always easy to get hold of and quick to respond to any requests. He has managed our two properties really well, and has always made good suggestions to sort things out. Much appreciated!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
Featured Review
0 people found
this helpful
Mr Edward Pink is always available to accomodate our requests he is the most formal and efficient agent. His service is helpful and efficient. I had a bad experience Foxtons and KFH - The Agent in SW9...
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Comment on agent fees
Hight but worth it
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Thomas is unfailingly courteous and thoughtful in his dealings with me and attends to every matter promptly. I am very happy indeed with the quality of service he provides....
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Comment on agent fees
reasonable
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
Nicola was beyond helpful with helping us secure our property. She was efficient and went out of her way to make the process as smooth as possible. Highly recommend....
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Libby was very polite and helpful on initial contact with the signing up, valuation and letting process. He then handed me over to Nicola as he went away on holiday. Nicola was incredibly helpful -- very patient with answering my most stupid questions and was wonderful in guiding me through my very first let. I would highly recommend....
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Comment on agent fees
Terrific.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Edward was extremely helpful. Very kind. He was always on time and was explaining the house very accurate. I will recommend him without any doubt....
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Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
Abigail has responded promptly to our requests and has ensured problems are fixed quickly and easily. She is always polite and friendly....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 04,2017
Minithumbup
By:
Feb 04,2017
0 people found
this helpful
Joao is a very professional,responsive and helpful agent in every circumstances. I had a positive experience and I highly recommend him as agent. He was flexible enough to handle technical difficulties with some paperwork, and I was able to move in few days....
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Comment on agent fees
GOOD
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Nicola was really professional and made us feel like we were in safe hands, she helped us in a difficult situation with another estate agent which we were really grateful for, she moved us in in 3 days which was super efficient! She is also super lovely :), I would recommend Nicola by name to anyone looking to live in the London area....
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Was this helpful? Yes
Jan 26,2017
Minithumbdown
By:
Jan 26,2017
0 people found
this helpful
I have been with Ludlow Thompson for 2 years and I don't think they have done anything to help me when issues have arisen during my tenancy. I have been trying to leave the property this month and informed them 3 weeks ago. Each time I have emailed them they have taken days to reply - or not at all lately - and have not once returned any of my calls. It is now coming to the end of the month and they have just today sent the new contract through but it's filled with mistakes which will, no ...
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Comment on agent fees
Extremely expensive but I knew this when signing the contract.
Was this helpful? Yes
By: ludlowthompson
Jan 28, 2017
View all comments (1)
Hi Helen, We're sorry to hear you're unhappy with the service you have received from ludlowthompson- we pride ourselves on our customer service so it's always disappointing to hear that a customer's expectations have not been met. We do appreciate your feedback and would ask you to please forward details of your complaint to customerservices@ludlowthompson.com so that we can look into this further. Kind regards, ludlowthompson. ...
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
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We recently worked with Joshua as he helped us to find a new property to let. It was an absolute pleasure to deal with such a well mannered, conscientious and professional agent who went well above and beyond what one could reasonably expect from any agency in order to broker a deal that was in the best interests of both parties. I sincerely doubt that I would be able to find another agent with such a professional mentality and dedication to their work. We enter our tenancy holding Ludlow Th...
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Comment on agent fees
Whilst they were set at a point that we initially considered to be at the higher end of the spectrum, Josh made concessions to help broker the deal which ultimately reflected a very satisfying deal.
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
Very helpful, went beyond what's expected to help us out. Professional and personable. Easy to contact and quick to reply....
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Comment on agent fees
High fees but negotiated
Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
I was professional taken care of and all process towards renting the property were respected and on time, from Viewings to paperwork signing and key delivery....
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Comment on agent fees
the agent fees were good enough to allow us to take on the property
Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
Nicola recently helped me and my sister to rent a flat in Battersea..She is very professional and gave us great service.We are happy in the new flat...thank you Nicola!...
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Was this helpful? Yes
Dec 24,2016
Minithumbup
By:
Dec 24,2016
0 people found
this helpful
Hi there! I really appreciate great job from Nicola to help me and my sister to find the right property! She wes very kind! Thank you so much...
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Comment on agent fees
Very kind and smiling
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Nicola was persevering and always very polite, upbeat and positive. It took her very little time to find the tenants....
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Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
A good and supportive during the selling of our house. she was always willing and ready to listen to us. She control the buyer which enable us to synchronise with buying of our house. keep up the good work. THANKS FOR YOUR HELP....
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Comment on agent fees
good
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Very friendly and comparable. Nicola met us at the house with a big smile and gave us a thorough viewing of the house...
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Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Nicola and Jibby were able to quickly and efficiently market and place tenants at my property with minimum fuss/hassle...
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Excellent service also want to mention Jibby who help us secure our new home. Thank you to all in the office....
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Comment on agent fees
Could be less maybe £100 per person would be fair.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £4,725
  • Max: £8,000,000

Letting
  • Min: £0
  • Max: £570

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
177 10 338 21 62 1 104 0 45 6
Alexander Rawlinson Alexander Rawlinson
Director
30 reviews

About Alexander No description set View full profile
Darnell McDonald Darnell McDonald
Apprentice Lettings Negotiator
2 reviews

About Darnell No description set View full profile
Haider Ali Haider Ali
Senior Lettings Negotiator
56 reviews

About Haider No description set View full profile
Jibby Philip Jibby Philip
Lettings Manager
158 reviews

About Jibby No description set View full profile
Remick Malalu Remick Malalu
Apprentice Sales Negotiator
0 reviews

About Remick No description set View full profile
Edward Pink Edward Pink
Lettings Negotiator
58 reviews

About Edward No description set View full profile
Nicola Dawkins Nicola Dawkins
Senior Lettings Negotiator
105 reviews

About Nicola No description set View full profile
John Morritt John Morritt
Sales Manager
15 reviews

About John No description set View full profile
Joao F D Franco Joao F D Franco
Lettings Negotiator
7 reviews

About Joao No description set View full profile
Harry Plumb Harry Plumb
Sales Negotiator
0 reviews

About Harry No description set View full profile
Obed Malalu Obed Malalu
Lettings Negotiator
0 reviews

About Obed No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:11 PM 03/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:11 PM 03/03/2016 by allAgents

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