• Alexander Rawlinson
    Alexander Rawlinson
  • Darnell McDonald
    Darnell McDonald
  • Haider Ali
    Haider Ali
  • Jibby Philip
    Jibby Philip
  • Remick Malalu
    Remick Malalu
  • Edward Pink
    Edward Pink
  • Nicola Dawkins
    Nicola Dawkins
  • John Morritt
    John Morritt
  • Joao F D Franco
    Joao F D Franco
  • Harry Plumb
    Harry Plumb
  • claim your profile
    Obed Malalu
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Oval Office are waiting to hear from you!
ludlowthompson

(Oval Office/Branch)12 Clapham Road Lambeth, London
Greater London
SW9 0JG

020 7820 4141
Apr 26,2017
Minithumbup
Edward Pink
By:
Apr 26,2017
0 people found
this helpful
Edward was very professional and understanding. Found a client for my flat in just a couple of weeks. Would highly recommend Ludlow Thompson and particularly Edward in the future....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 21,2017
Minithumbup
Edward Pink
By:
Apr 21,2017
0 people found
this helpful
Very helpful and assistive, would certainly use again in the near future. Worked well with both parties to get things over the line...
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Comment on agent fees
Standard market rate
Was this helpful? Yes
Apr 04,2017
Minithumbup
Joao F D Franco
By:
Apr 04,2017
0 people found
this helpful
Made the process easy and informed us of what was happening at each stage along the way. Explained everything clearly and made it as hassle free as possible...
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Comment on agent fees
Seems unfair to tenants that fees are proportionate to rent (1.5 weeks rent + V.A.T) for performing the same job. Other agents fees have been flat fees and a lot less.
Was this helpful? Yes
Apr 02,2017
Minithumbup
Jibby Philip
By:
Apr 02,2017
0 people found
this helpful
Really helpful in getting and exchanging new tenants from previous ones at short notice. A quick turn around in changes meant everything run smoothly in a short space of time so thank you very much....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Mar 30,2017
Minithumbup
Joao F D Franco
By:
Mar 30,2017
0 people found
this helpful
Joao was very helpful and clear throughout the process. We didn't feel pressured at all, and ended up with a house we love!...
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Comment on agent fees
More expensive than I paid at previous agents.
Was this helpful? Yes
Mar 30,2017
Minithumbdown
By:
Mar 30,2017
0 people found
this helpful
Unprofessional staff, more importantly, the Sales Manager 'John' is a BULLY! The treatment I was met with was exceptionally rude, demeaning and harassing. I was categorically told buyers are not their customers and they don't care or have much time for buyers (I wonder who'll buy the property if there were no buyers!). Being a potential buyer, I contacted them to view a property. I was 6 mins. delayed. Upon arriving I called twice and texted the agent Haider on his mobile without any respons...
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Nicola Dawkins
By:
Mar 29,2017
0 people found
this helpful
Nicola was very helpful in helping us secure our rental property. Right from the viewing to the offer stage and the follow-up with the landlord for further information, she was very easy to reach and quick to respond....
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Joao F D Franco
By:
Mar 29,2017
0 people found
this helpful
Joao was helpful in both a timely and polite fashion and was always on hand to assist/advise when necessary....
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Comment on agent fees
Bad - not Joao's fault, but the agencies fees are way too high for the level of work they actually do. All documents are sent through in PDF format and some of the information is out of date (e.g. 'Spark energy's' contact information). This makes it difficult to fill out forms electronically and aside from referencing the fee is pretty unjustifiable as we, as the tenants, did most of the printing/filling out/itinerary etc.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Nicola Dawkins
Nicola Dawkins
By:
Mar 28,2017
0 people found
this helpful
Nicola Dawkins was consistently good and on the ball from the outset. Friendly, polite, quick to recognize issues & current trends. Willing to listen to our letting requirements. Gave helpful advice and managed to get our property let within hours of if going on the market....
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Comment on agent fees
Obviously too high - but, they were prepared to negotiate. We have been very pleased with their professionalism/standard of service. But...........what a cheek to ask if I'd like to pay a "small fee" to have my review stand out in the crowd !!!!! Totally ridiculous - remove it from this questionnaire.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Edward Pink
By:
Mar 28,2017
0 people found
this helpful
Ed is so nice and very thoughtful we appreciate his help and we are excited to move into the new flat. Thx Mr. Pink you are awesome:)...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Nicola Dawkins
By:
Mar 27,2017
0 people found
this helpful
Nicola was committed all the way through the process. She answered all of our questions immediately, she was kind, caring, and understanding of our situation. Her professionalism throughout was outstanding. She arranged multiple viewings for us at the property that we chose and liaised with the landlord and us swiftly and effectively. Nicola was such a comfort to have on our side throughout this process. We could not have asked for more....
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Comment on agent fees
Nicola worked with us and our financial situation to find the right balance for affordable fees for our transaction. We are truly grateful to her for this.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Nicola Dawkins
By:
Mar 27,2017
0 people found
this helpful
Nicola was thoughtful and considerate throughout the process. She was helpful and willing to show us the property several times in order for us to make a decision and make our move. I highly recommend Nicola, without reservation, as a trusted and loyal estate agent....
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Comment on agent fees
Nicola was very accommodating with our financial situation and provided us with a fee schedule that fit our needs accordingly.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Jibby Philip
By:
Mar 27,2017
0 people found
this helpful
After a difficult tenancy finally concluded, and with a property that required plenty of work, Jibby managed to get 20+ viewers through the property and 3 firm offers over a single weekend. We accepted an offer which was 20% up from the previous tenancy (admittedly 3 years after the previous level was set). Jibby then took control of all the necessary works for the property, cleaning, replacement furniture etc, to ensure the new tenants could move in as soon as possible. I was very impres...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
I have returned to Ludlow Thompson as they are simply the best agency in London. Totally professional, knowledgeable, always available to discuss issues, and producing excellent tenants. Nicola is utterly on the ball and capable. If I were an estate agent I would want her on my team....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Jibby Philip
Darnell McDonald
By:
Mar 27,2017
0 people found
this helpful
We have come to rely for some years now on Jibby's sound judgement and attention to detail. Thanks again to the Oval Team, you could not wish for a better service...
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Comment on agent fees
competitive fees and good value for money
Was this helpful? Yes
Mar 25,2017
Minithumbdown
By:
Mar 25,2017
0 people found
this helpful
Joao was alright but he didn't tell us that we needed to bring our passports for the immigration check which meant we had to cancel plans on Saturday in order to move in on time. Other than that he delivered great service. Ludlow Thompson in general sat on information or didn't collect it properly with regards to referencing. We needed to sort referencing within a week. My girlfriend was told that she may need a guarantor but that wasnt asked for in the first instance via email so we had to p...
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Comment on agent fees
Comparatively high
Was this helpful? Yes
Mar 14,2017
Minithumbup
Edward Pink
By:
Mar 14,2017
0 people found
this helpful
Edward was the kindness person, patient and always listening to each of our request. Edward is a professional and helpful agent. Beautiful flat!...
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Comment on agent fees
Expensive but the details of it was explained at the beginning.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Joao F D Franco
Nicola Dawkins
By:
Mar 02,2017
0 people found
this helpful
Both agents have been extremely courteous and helpful, very quick to respond to any problems or questions we've had during the rental process....
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Comment on agent fees
Fees as standard
Was this helpful? Yes
Feb 28,2017
Minithumbup
Joao F D Franco
By:
Feb 28,2017
0 people found
this helpful
Joao has been great. Very helpful and supportive. He made everything possible for me to have great experience. He tried to understand my needs, and was very responsive. If I need to search for flat again ( Let;s hope not soon) I would definitely use him....
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Was this helpful? Yes
Feb 25,2017
Minithumbup
Edward Pink
By:
Feb 25,2017
0 people found
this helpful
Edward was really efficient and reliable, on top of that he promised to buy me a nice and expensive souvenir in case he won the competition...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Feb 17,2017
Minithumbup
Thomas Evans
By:
Feb 17,2017
0 people found
this helpful
Thomas is always easy to get hold of and quick to respond to any requests. He has managed our two properties really well, and has always made good suggestions to sort things out. Much appreciated!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
Edward Pink
By:
Feb 17,2017
0 people found
this helpful
Mr Edward Pink is always available to accomodate our requests he is the most formal and efficient agent. His service is helpful and efficient. I had a bad experience Foxtons and KFH - The Agent in SW9...
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Comment on agent fees
Hight but worth it
Was this helpful? Yes
Feb 14,2017
Minithumbup
Thomas Evans
By:
Feb 14,2017
0 people found
this helpful
Thomas is unfailingly courteous and thoughtful in his dealings with me and attends to every matter promptly. I am very happy indeed with the quality of service he provides....
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Comment on agent fees
reasonable
Was this helpful? Yes
Feb 13,2017
Minithumbup
Nicola Dawkins
By:
Feb 13,2017
0 people found
this helpful
Nicola was beyond helpful with helping us secure our property. She was efficient and went out of her way to make the process as smooth as possible. Highly recommend....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
Nicola Dawkins
Jibby Philip
By:
Feb 10,2017
0 people found
this helpful
Libby was very polite and helpful on initial contact with the signing up, valuation and letting process. He then handed me over to Nicola as he went away on holiday. Nicola was incredibly helpful -- very patient with answering my most stupid questions and was wonderful in guiding me through my very first let. I would highly recommend....
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Comment on agent fees
Terrific.
Was this helpful? Yes
Feb 09,2017
Minithumbup
Edward Pink
By:
Feb 09,2017
0 people found
this helpful
Edward was extremely helpful. Very kind. He was always on time and was explaining the house very accurate. I will recommend him without any doubt....
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Was this helpful? Yes
Feb 07,2017
Minithumbup
Abigail Hemmings
By:
Feb 07,2017
0 people found
this helpful
Abigail has responded promptly to our requests and has ensured problems are fixed quickly and easily. She is always polite and friendly....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 04,2017
Minithumbup
Joao F D Franco
By:
Feb 04,2017
0 people found
this helpful
Joao is a very professional,responsive and helpful agent in every circumstances. I had a positive experience and I highly recommend him as agent. He was flexible enough to handle technical difficulties with some paperwork, and I was able to move in few days....
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Comment on agent fees
GOOD
Was this helpful? Yes
Feb 01,2017
Minithumbup
Nicola Dawkins
By:
Feb 01,2017
0 people found
this helpful
Nicola was really professional and made us feel like we were in safe hands, she helped us in a difficult situation with another estate agent which we were really grateful for, she moved us in in 3 days which was super efficient! She is also super lovely :), I would recommend Nicola by name to anyone looking to live in the London area....
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Was this helpful? Yes
Jan 26,2017
Minithumbdown
By:
Jan 26,2017
0 people found
this helpful
I have been with Ludlow Thompson for 2 years and I don't think they have done anything to help me when issues have arisen during my tenancy. I have been trying to leave the property this month and informed them 3 weeks ago. Each time I have emailed them they have taken days to reply - or not at all lately - and have not once returned any of my calls. It is now coming to the end of the month and they have just today sent the new contract through but it's filled with mistakes which will, no ...
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Comment on agent fees
Extremely expensive but I knew this when signing the contract.
Was this helpful? Yes
By: ludlowthompson
Jan 28, 2017
View all comments (1)
Hi Helen, We're sorry to hear you're unhappy with the service you have received from ludlowthompson- we pride ourselves on our customer service so it's always disappointing to hear that a customer's expectations have not been met. We do appreciate your feedback and would ask you to please forward details of your complaint to customerservices@ludlowthompson.com so that we can look into this further. Kind regards, ludlowthompson. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £4,725
  • Max: £8,000,000

Letting
  • Min: £0
  • Max: £570

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
180 10 343 21 62 1 104 0 46 7
Alexander Rawlinson Alexander Rawlinson
Director
30 reviews

About Alexander No description set View full profile
Darnell McDonald Darnell McDonald
Apprentice Lettings Negotiator
2 reviews

About Darnell No description set View full profile
Haider Ali Haider Ali
Senior Lettings Negotiator
56 reviews

About Haider No description set View full profile
Jibby Philip Jibby Philip
Lettings Manager
159 reviews

About Jibby No description set View full profile
Remick Malalu Remick Malalu
Apprentice Sales Negotiator
0 reviews

About Remick No description set View full profile
Edward Pink Edward Pink
Lettings Negotiator
61 reviews

About Edward No description set View full profile
Nicola Dawkins Nicola Dawkins
Senior Lettings Negotiator
108 reviews

About Nicola No description set View full profile
John Morritt John Morritt
Sales Manager
15 reviews

About John No description set View full profile
Joao F D Franco Joao F D Franco
Lettings Negotiator
10 reviews

About Joao No description set View full profile
Harry Plumb Harry Plumb
Sales Negotiator
0 reviews

About Harry No description set View full profile
Obed Malalu Obed Malalu
Lettings Negotiator
0 reviews

About Obed No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:11 PM 03/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:11 PM 03/03/2016 by allAgents

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