• claim your profile
    Piotr Kolomyjec
  • claim your profile
    Aaron Gardener
  • Bhavik Patel
    Bhavik Patel
  • Craig Benjamin
    Craig Benjamin
  • Alex Prendergast
    Alex Prendergast
  • upload your photo
    Reiss Stewart
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Finsbury Park Office are waiting to hear from you!
ludlowthompson

8 Blackstock Road Finsbury Park, London
Greater London
N4 2DL

020 7704 5777, 020 7704 5788

Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
this helpful
I found Bhavik extremely personable, well organised and efficient. He responded to all my emails quickly and provided me with all the relevant information....
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Comment on agent fees
standard rate
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Reiss was excellent, very helpful and responsive to enquiries and organising a viewing. He was also very knowledgeable about the properties he showed us, and honest and fair about them, which we appreciated....
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Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Alex was an absolute pleasure and very helpful - we went with the first property he showed us (he obviously understood our needs), and was, thankfully, prompt with his correspondence. Give him a raise!...
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Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Reiss is a really attentive and helpful guy. Very friendly and always willing to answer any and all questions you have....
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Was this helpful? Yes
Feb 11,2017
Minithumbup
By:
Feb 11,2017
0 people found
this helpful
I have let my house through Ludlow Thompson for over 10 years. The current change of tenants has been the first time I have come across Bhavik. Had a couple of disaster managers in the past and one good one. Bhavik has been excellent: True to his word, responsive, kept me fully updated, given honest feedback and he is personable. He has been very pleasant to deal with and seems to have a true client -service approach....
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Comment on agent fees
Fees negotiated the same as the last tenancy. Seems fair
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
Professional to the end. He was great because he never gave up on our sale and was always there for us. Thank you....
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Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
Very quick to respond to any questions! Bhavik has been great. He has made the move very smooth. Would work with him again....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
2 people found
this helpful
I have a great experiences with Bhavik and Reiss in Ludlowthompson Finsbury Park branch. I have found them to be the only agents in the area with true understanding of the market who found the tenants for me with in a couple of weeks. They are very helpful and cooperative. Their professional approach gained the confidence from both the potential tenants and me as a landlord which stimulated the deal. Bhavik is always available to provide guidance and advice when required, even after the normal ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
My flat has been let out by Ludlow Thompson for nearly eight years. During this time, I have received great service and prompt responses to any questions I may have had....
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Comment on agent fees
The Agent's fees were very reasonable.
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
1 people found
this helpful
Dear Sir/ Madam I am the owner of Flat C 28 Gloucester Drive. Mr. Bhavik Patel went above and beyond the call of duty when he managed the tenancy agreement regarding my flat. He handled my case with due diligence and care. I am very impressed by the standard of service and professionalism demonstrated by Mr. Patel. He is a dedicated and hardworking individual who maintained his professionalism all the time. I will definitely recommend him to my friends and clients....
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Comment on agent fees
The fee was reasonable. I was satisfied.
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Aaron Gardener was a pleasure to work with from the beginning of our property purchase. My husband and I were first time buyers so had no idea what we were doing! But Aaron was very helpful throughout. He even put up with a million phone calls from us after we collected the keys and moved in for any issues we had. And if he didn't know the answer he made sure to get us in touch with whoever could help us out....
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Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
I had a pleasure to deal with Craig. Craig made the sale very smoothly and professionally. I was kept informed of every step and the sell was done exactly on time Craig forcasted. Thanks...
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Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
Alex was good. Made the process quite straight forward and everything was completed swiftly. Going into the branch office is quite different. Employees in there often struggle to even say hello. If you're expecting "hello, how are you? And what can I can do for you?" type service then you might be disappointed....
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Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
Alex was very helpful in the process of finding a sutibale flat. We did not feel too rushed and the relevant information was shared during the different stages....
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Comment on agent fees
We thought the fees were too high.
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Reiss was very flexible in agreeing a very quick viewing and gave me helpful guidance on the property. The only reason I didn't take the flat was due to the actions of the landlord....
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Comment on agent fees
Whilst I accept that fees are, currently, due by tenants I did feel that Ludlow Thompson's were a little on the high side.
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Reiss showed me through the property and was honest and welcoming. A pleasure to deal with. I will have no hesitation to recommend Reiss to friends and colleagues looking to move...
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Was this helpful? Yes
Jan 05,2017
Minithumbup
By:
Jan 05,2017
0 people found
this helpful
Alex and Bhavik were very professional and made sure to keep us informed every step of the way. We had a lot of documents to submit and they assisted us all the way through and were very helpful when ever we needed assistance....
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Comment on agent fees
from Australia and we don't have agency fees there, so i find the whole concept unusual
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Bhavik has been extremely helpful (even interrupting family birthday celebrations at the weekend to accomodate our awkward hours of availability). He has a highly professional attitude and has explained all the steps clearly to us as landlords. We are finding him indispensible!! Best wishes, Jackie and Vittorio...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Bhavik at Ludlowthompson has been very helpful with my new tenancy. He has been excellent with his communication and service. I will recommend him to anyone and have done so. Yes the fees can be higher than other agents but this is well explained and for the service I get I'm happy to pay this. The response has been quick and the tenants found are excellent. Thank you so much...
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Comment on agent fees
No issues
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Over the past few weeks we've had to meet a lot of estate agents and see a number of flats. Both me and wife commented on how polite Alex was, and how helpful he was in showing us around the flat we enquired about. We certainly haven't had the same experience with other estate agents. Although we didn't end up taking a flat through them, their professionalism and speed of response has made me realise that I may have made a mistake not going with them - seeing as my current estate agent is abso...
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Comment on agent fees
agent fees are similar to everywhere else
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
The entire team was really nice and effective. I strongly recommend Bhavik, Reiss and the office in the same time....
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Always get back to me within 24 hours. If Bhavik wasn't our account handler I'd move my business else where....
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Comment on agent fees
average
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Bhavik was very efficient and professional throughout the whole process of securing our tenancy. He took the time to run through everything with us on the day of signing our contract and was extremely helpful in answering any questions that we had regarding the flat or the contract specifically....
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Excellent service, professional photos, good feedback from potential buyers and worked with solicitors in completing of the sale. Highly recommended....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
We found the property in question on Zoopla late on the 28th September 16 and the Finsbury Park Branch managed to get me a same day viewing at 7pm. Craig gave me the time to view and asked all my questions thoroughly. Having been left impressed by the property we put in an offer the next day. Since then and three weeks and a half later we completed the sale! It felt as if Craig provided a personalised service even though it was clear he had many clients at the time. Craig's solicitor recommendat...
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Comment on agent fees
N/A - No Fees (Buyer)
Was this helpful? Yes
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
From the start the Finsbury Park Office team were extremely prompt, polite and professional. They have been a pleasure to deal with and have been great support for my property search. Bhavik has been an ambassador for the company, keeping me updated and offered guidance all over the process in a very professional manner as well as being very personable. I will be definitely recommending Bhavik and his team to anyone and seeing them experience the same level of excellence I had....
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Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Haider has been very good throughout the whole lettings process. He assessed my property quickly and managed to get the valued lettings amount after just 1 evening of viewings. He also helped by putting me in touch with a gas engineer within 20 mins after I had a bit of a disaster with my own! He has been very responsive to emails and helped me through the process which has been very useful as I am a first time landlord. My only reason for giving a 4 star instead of 5 star review is that the p...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
we have dealed with Alex during to our rental house contract done. he is always answered to our questions quickly via mail. we weren't so easy but he was always very polite and knowledge. thanks for everything...
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Was this helpful? Yes
Sep 05,2016
Minithumbup
By:
Sep 05,2016
1 people found
this helpful
Thank you for providing such a great service. From the moment we viewed the property, we were impressed with the straight forward and honest way that you approached letting (Something that we have not seen in other estate agents). Although there was a complication in the process, it was lovely to have Bhavik who continually kept the tenant at the heart of negotiations and ensured that we received the best possible deal. They were consistently friendly, honest and efficient. Thank you so much, we...
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Comment on agent fees
Relatively good - similar to other agent fees.
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Craig and Jade were responsive, helpful and friendly throughout the sale of my property. They managed to secure a buyer from only the second viewing, and kept the transaction moving at a decent pace. I'd recommend using this branch of LT to friends....
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Comment on agent fees
I've not sold a property before so can't compare, but I felt like I was getting a good service for the fees I paid.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,300
  • Max: £4,500,000

Letting
  • Min: £0
  • Max: £450,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
122 6 413 10 65 0 66 0 13 4
Piotr Kolomyjec - upload your photo Piotr Kolomyjec
Sales Negotiator
0 reviews

About Piotr No description set View full profile
Aaron Gardener - upload your photo Aaron Gardener
Apprentice Sales Negotiator
2 reviews

About Aaron No description set View full profile
Bhavik Patel Bhavik Patel
Lettings Manager
116 reviews

About Bhavik No description set View full profile
Craig Benjamin Craig Benjamin
Sales Manager
56 reviews

About Craig No description set View full profile
Alex Prendergast Alex Prendergast
Lettings Apprentice
9 reviews

About Alex No description set View full profile
Reiss Stewart - no image available Reiss Stewart
Lettings Negotiator
6 reviews

About Reiss No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 4:40 PM 09/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 4:40 PM 09/03/2016 by allAgents

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