• Stephen Graham
    Stephen Graham
  • Aaron Gavin
    Aaron Gavin
  • Egypt Flemmings
    Egypt Flemmings
  • Jevon Subramaniam
    Jevon Subramaniam
  • Vivien Jeffries
    Vivien Jeffries
  • Hannah Bick
    Hannah Bick
  • Laura Costa
    Laura Costa
  • upload your photo
    Michael Smith
  • claim your profile
    Tessa Horan
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Dulwich Office are waiting to hear from you!
ludlowthompson

81-83 Lordship Lane Dulwich, London
Greater London
SE22 8EP

020 8299 8777


Properties for sale
Properties for rent
Jan 09,2018
Minithumbup
Aaron Gavin
By: 'Maddie'
Jan 09,2018
0 people found
this helpful
We are very happy to be able to secure this tenancy. We are really enjoying the property, especially our daughter who can finally run around and be free. Shannon Galli managed to point us in the right direction by suggesting the property for viewing, while Aaron Gavin was very good in helping us dealing with the landlords and securing the tenancy. Definitely recommended!!...
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Comment on agent fees
A bit expensive compared to other agents but the reference process went quite smoothly. Other agents can be way more fussy.
Was this helpful? Yes
Jan 05,2018
Minithumbup
Laura Costa
By: 'Kc'
Jan 05,2018
0 people found
this helpful
Agent is very helpful and dealt with our requests professionally. Provided a lot of information regarding the property. Easy to communicate with if you have any problems....
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Was this helpful? Yes
Jan 03,2018
Minithumbup
Hannah Bick
By: 'Millie Otieno-Storey and Mark Storey'
Jan 03,2018
0 people found
this helpful
Hannah is an exceptional agent. Very attentive to her clients and very flexible to when it comes to time planning to make it convenient for her clients. We were in a situation where we needed a home urgently before Christmas and Hannah did a brilliant job to facilitate this for us. We are now very happy and settled in our new home and wish her the very best of success in 2018. Overall a very nice lady who delivered excellent customer service....
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Comment on agent fees
agent fee however is a bit on the high side. From a business sense of things, Agencies could save money for clients by doing the reference checks yourselves. Why pay a third party to do it?
Was this helpful? Yes
Jan 02,2018
Minithumbup
Hannah Bick
By: 'grant'
Jan 02,2018
0 people found
this helpful
extremely helpful and friendly with fantastic communication who was available at whatever time of the day we needed. would always be happy to deal with hannah....
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 08,2017
Minithumbup
Laura Costa
By: 'Leah'
Dec 08,2017
0 people found
this helpful
Very friendly, helpful and patient. The details of the rental process and fees explained thoroughly. Check in process was also very smooth and plenty of time given to go through the tenancy agreement....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Hannah Bick
By: 'Mc'
Dec 07,2017
0 people found
this helpful
Hannah was helpful at all stages of the rental process ensuring we knew what was going on through consistent communication, even helping my father who was to be a guarantor....
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Was this helpful? Yes
Dec 05,2017
Minithumbup
Hannah Bick
By: 'Stru'
Dec 05,2017
0 people found
this helpful
Hannah was quick and efficient in organising viewings, suggesting potential properties and ultimately organising our eventual move. We both found her to be approachable, easy to get on with and confident about her knowledge of the area, making renting through Ludlow a really easy choice. Overall, a great asset to the team....
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Comment on agent fees
Not the worst!
Was this helpful? Yes
Dec 05,2017
Minithumbup
Hannah Bick
By: 'Steph'
Dec 05,2017
0 people found
this helpful
Hannah was helpful and attentive, making the renting process easier than I have previously experienced. Her responses were timely and service was great....
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Was this helpful? Yes
Dec 04,2017
Minithumbup
Hannah Bick
By: 'Bruno Vedrickas'
Dec 04,2017
0 people found
this helpful
Hannah was really helpful and communicative from the get go. She always made herself available and did it all with a smile on her face!...
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Was this helpful? Yes
Nov 30,2017
Minithumbup
Georgina Witts
Egypt Flemmings
By: 'Jack and Emma'
Nov 30,2017
0 people found
this helpful
Georgina and Egypt were exceptionally helpful and professional throughout the process and we really can't thank them enough. Without their tremendous hard work I highly doubt that we would have moved in by Christmas! A huge thank you to you both!...
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Was this helpful? Yes
Nov 08,2017
Minithumbdown
By: 'Marty'
Nov 08,2017
0 people found
this helpful
Found the property we liked online, gave them a call and organized a viewing - so far so good. Visited the place, liked it, so paid a £500 to be able to make an offer. Made an offer, offer got accepted, paid another £500 to move onto the referencing stage. A few days later, after already being fed up of constantly chasing them up, I got a call from the agent that somebody else made an offer, which was accepted, so, in turn, ours was then rejected. What is funny is that a couple o...
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Was this helpful? Yes
Nov 06,2017
Minithumbup
Laura Costa
Stephen Graham
By: 'Noam Friedman'
Nov 06,2017
0 people found
this helpful
From the beginning Laura was just amazing. We started our process from abroad and arrived to the city with a few viewings that were all exactly what we looked for. throughout the hole process Laura was very quick to respond to all of our questions and was great help in finding solutions to all of our problems (and we had a few because of our status in the UK). Thanks to Laura we found our dream apartment and went through the hole process with no problem! we really have to thank her for helping u...
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Comment on agent fees
the fees were fair with all the work Laura has done for us
Was this helpful? Yes
Oct 24,2017
Minithumbup
Aaron Gavin
By: 'Gal and Katrin Dvir'
Oct 24,2017
0 people found
this helpful
Aaron could always be counted on to be available to answer our many questions regarding the contract, the referencing checks, fees etc. He walked us through the entire process professionally and patiently....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 29,2017
Minithumbup
Hannah Bick
By: 'Bethan'
Sep 29,2017
0 people found
this helpful
Really happy with the support that Hannah has given my flatmate and I. We wanted to view the property again before we moved in to our flat and Hannah was happy to facilitate this. We have also had quick correspondence which has eased the process....
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Was this helpful? Yes
Sep 20,2017
Minithumbup
Stephen Graham
By: 'helen turner'
Sep 20,2017
0 people found
this helpful
Stephen was friendly and pro active and handled our rental with the least fuss possible. He was quick to respond to all enquiries and and concerns....
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Comment on agent fees
I would say that they could be a little more transparent, when we asked we were told immediately but at face value they are misleading.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Stephen Graham
Aaron Gavin
By: 'O Kemal'
Sep 15,2017
0 people found
this helpful
Stephen was determined and highly persuasive for me to use Ludlow Thompson to rent my property. He found the suitable tenant's rapidly and dealt with the tenancy arrangement professionally and highly efficiently. I am very pleased with the service and recommend this agent without any reservation. Thank you Stephen!...
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Comment on agent fees
Very Good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Laura Costa
Hannah Bick
By: '14b Kinsale Rd'
Sep 12,2017
0 people found
this helpful
We have found Laura and Hannah extremely friendly and helpful. Unlike many other agents we have encountered they've been completely accommodating which has made our move in much easier....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 09,2017
Minithumbup
Hannah Bick
By: 'Samanth Cook'
Sep 09,2017
0 people found
this helpful
Hannah was extremely helpful throughout the whole process. Very easy to contact and always very positive. Hannah was able to provide us with a variety of appropriate properties to view with one being a successful choice. From making the decision to picking up the keys the transition with Ludlow Thompson was smooth and efficient. Very happy with our service at Ludlow Thompson....
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Comment on agent fees
Agents fees were quite high but we were able to negotiate as the landowner was not happy to negotiate in price.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Stephen Graham
By: 'Edward Akyeampong'
Sep 08,2017
0 people found
this helpful
Exceptional :-). Always, happy to help. Knowledgeable and willing to provide advice. Easy to chat to and is direct which are great qualities...
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Stephen Graham
By: 'Marc'
Sep 07,2017
0 people found
this helpful
Stephen was very helpful in detailing requirements when I was unsure what client group to rent to and quick and efficient at finding them at the rental he thought....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Hannah Bick
By: 'Penny'
Sep 06,2017
0 people found
this helpful
Hannah Bick was extremely helpful and friendly. All of our texts and calls were answered and she kept us up to date on things as our application progressed....
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Comment on agent fees
The fees were a little higher than we expected.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Hannah Bick
Laura Costa
By: 'Ella'
Aug 29,2017
0 people found
this helpful
Hannah and Laura were brilliant in the rental process for our new flat in Dulwich. They replied to our queries promptly and were always very helpful through email and on the phone. The viewing was arranged as soon as possible, and were flexible around an upcoming holiday we had....
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Comment on agent fees
Whilst we were happy with the service from the agent, we did think £600 agent fees was extortionate even for London.
Was this helpful? Yes
Aug 22,2017
Minithumbup
Laura Costa
By: 'Roberta'
Aug 22,2017
0 people found
this helpful
Laura is an amazing agent who was so helpful throughout the whole process of helping us secure this house. We are all very happy with how quick the process was. She was very professional and was patient with any problems/queries we had. I can't thank her enough!...
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Comment on agent fees
good
Was this helpful? Yes
Aug 17,2017
Minithumbup
Georgina Witts
By: 'James and Alice'
Aug 17,2017
1 people found
this helpful
Thank you very much, Georgina, for all your hard work! Georgina was extremely helpful throughout the process and was very responsive to any queries we had. Highly recommended....
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Was this helpful? Yes
Aug 12,2017
Minithumbup
Aaron Gavin
By: 'Fabio Augusto'
Aug 12,2017
0 people found
this helpful
The best service I have ever had in London. The whole process from interest in the property to getting keys took less than 15 days; which to me is simply unheard of. Strongly recommended...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jul 31,2017
Minithumbup
Stephen Graham
By: 'EKS'
Jul 31,2017
0 people found
this helpful
The service provided by Stephen and his team was outstanding. This is the first time I have used this agent and due to an extremely heavy workload I was a very difficult landlord to work with. I was extremely impressed with how Stephen maintained his professionalism throughout and, despite everything, provided an exceptional service. I would certainly recommend him and his team. Definitely the best on Lordship Lane!! Thank you....
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Comment on agent fees
Good!
Was this helpful? Yes
Jul 04,2017
Minithumbup
Laura Costa
By: 'pete'
Jul 04,2017
0 people found
this helpful
Laura has been a pleasure to work with - always available, always happy to help and always competent and capable. After some less than impressive agents we met at other viewings it was a real relief to know we were dealing with someone like Laura....
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Comment on agent fees
Standard, I guess, but they always seem like quite a lot!
Was this helpful? Yes
Jun 08,2017
Minithumbup
Laura Costa
By: 'Luisa'
Jun 08,2017
0 people found
this helpful
I just rent a flat through this agency. Laura helped us, she is a very kind and helpful person. Every time we need some information she was ready to assist us!...
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Was this helpful? Yes
Jun 06,2017
Minithumbup
Georgina Witts
By: 'Michael'
Jun 06,2017
0 people found
this helpful
If you are buying a property I hope Georgina is your agent. She was the one bright light amongst the protracted painful process of dealing with solicitors, she was the only one on the ball and with any worthwhile updates. I recommend her highly. A pure joy to deal with. Thank you Georgina....
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Laura Costa
By: 'Bella rigg'
Jun 01,2017
0 people found
this helpful
Laura was brilliant from start to finish and managed to find us our dream flat! Zero complaints. Her sales attitude wasn't pushy or fake which made the whole experience a lot more enjoyable....
read full review
Comment on agent fees
The fees were more than expected, but got us the flat in the end.
Was this helpful? Yes
Areas covered
  • SE22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £175,000
  • Max: £3,500,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 5 225 11 64 2 63 0 42 5
Stephen Graham Stephen Graham
Lettings Manager
102 reviews

About Stephen No description set View full profile
Aaron Gavin Aaron Gavin
Lettings Negotiator
14 reviews

About Aaron No description set View full profile
Egypt Flemmings Egypt Flemmings
Apprentice Sales Negotiator
1 reviews

About Egypt No description set View full profile
Jevon Subramaniam Jevon Subramaniam
Apprentice Lettings Negotiator
3 reviews

About Jevon No description set View full profile
Vivien Jeffries Vivien Jeffries
Property Acquisitions Administration
0 reviews

About Vivien No description set View full profile
Hannah Bick Hannah Bick
Senior Lettings Negotiator
46 reviews

About Hannah No description set View full profile
Laura Costa Laura Costa
Lettings Negotiator
10 reviews

About Laura No description set View full profile
Michael Smith - no image available Michael Smith
Sales Negotiator
0 reviews

About Michael No description set View full profile
Tessa Horan - upload your photo Tessa Horan
Lettings Negotiator
0 reviews

About Tessa No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:42 PM 22/08/2016 by Stephen Graham

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 12:42 PM 22/08/2016 by Stephen Graham

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