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    Stephen
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    Aaron
  • Staff picture
    Egypt
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    Jevon
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    Vivien
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    Hannah
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    Laura
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    Michael
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    Tessa
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    Kerry
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Dulwich Office are waiting to hear from you!
ludlowthompson

81-83 Lordship Lane Dulwich, London
Greater London
SE22 8EP

020 8299 8777

“ Wonderful!... ”

May 16,2018
Minithumbup
Aaron
By: 'Charlotte'
May 16,2018
0 people found
this helpful
Really helpful, accurate information given and easy to talk with. Broke down the steps required and made the whole experience quick and easy....
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Was this helpful? Yes

“ Great friendly service and help... ”

May 08,2018
Minithumbup
Laura
By: 'samlewisham'
May 08,2018
0 people found
this helpful
Laura was great, she was positive on house viewings but more importantly made us feel like she was looking for us, much appreciated...
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Was this helpful? Yes

“ Excellent knowledge of the local area... ”

Apr 27,2018
Minithumbup
Stephen
By: 'PWD'
Apr 27,2018
1 people found
this helpful
I have been dealing with Stephen for many years, first when he was taking prospective tenants on viewings to my property and more recently in the Manager capacity. He has always been courteous and friendly. He has expert knowledge of the the Peckham and East ...
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Comment on agent fees
Average
Was this helpful? Yes

“ Friendly and helpful staff... ”

Apr 04,2018
Minithumbup
Hannah
By: 'Joanna Grace'
Apr 04,2018
0 people found
this helpful
We have had a very positive experience with ludlowthompson. Staff are helpful, friendly and easily contactable. This was our first time letting a property, and Hannah made the process less stressful and easy....
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Was this helpful? Yes

“ perfect service... ”

Mar 29,2018
Minithumbup
Laura
By: 'Ozge Oz'
Mar 29,2018
0 people found
this helpful
Laura is quite a helpful agent, she is attention to detail, provides prompt answers, I recommend her services to everyone....
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Was this helpful? Yes

“ Good... ”

Mar 27,2018
Minithumbup
Aaron
Kerry
By: 'Mama Rita'
Mar 27,2018
0 people found
this helpful
I'm really happy with you guys for nice reception through out the proceeding till this time I never tought off....
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Comment on agent fees
Good
Was this helpful? Yes

“ Friendly & professional... ”

Mar 25,2018
Minithumbup
Laura
By: 'Mhairi'
Mar 25,2018
0 people found
this helpful
Laura was great with my partner and I moving in together. She was available to answer all our questions and was able to provide us with all the necessary details with ease. Very friendly from the initial viewing through the entire process, dealing with Laura ...
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Comment on agent fees
It was more than I had anticipated, but not unreasonable
Was this helpful? Yes

“ A great experience... ”

Mar 19,2018
Minithumbup
Laura
By: 'J. Ricoy'
Mar 19,2018
0 people found
this helpful
Laura Costa was extremely helpful and went the extra mile for us. Excellent customer services, she was very polite and helpful, genuine and never pushy....
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Was this helpful? Yes
Mar 09,2018
Minithumbup
Stephen
Aaron
By: 'Suzan'
Mar 09,2018
0 people found
this helpful
Stephen and Aaron are very helpful in dealing with customer's concerns, they communicate effectively with clients and have very friendly tones over the phone....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2018
Minithumbup
Aaron
Stephen
By: 'Stephen Graham'
Mar 08,2018
0 people found
this helpful
Thanks a lot Aaron for helping through the whole process until the day we moved in. You are such a gentle man and a very professional man....
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Comment on agent fees
Good Aaron Gavin
Was this helpful? Yes
Feb 28,2018
Minithumbup
Stephen
Hannah
By: 'MEarls'
Feb 28,2018
0 people found
this helpful
As a landlord I was very impressed with the professional, timely and friendly service. I would recommend Stephen and Hannah to any prospective landlord or tenant....
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Was this helpful? Yes
Feb 11,2018
Minithumbup
Aaron
Stephen
By: 'Louise & Eleanor'
Feb 11,2018
0 people found
this helpful
We were really pleased with the level of service from the team. Very responsive to queries and always happy to assist....
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Was this helpful? Yes
Jan 09,2018
Minithumbup
Aaron
By: 'Maddie'
Jan 09,2018
0 people found
this helpful
We are very happy to be able to secure this tenancy. We are really enjoying the property, especially our daughter who can finally run around and be free. Shannon Galli managed to point us in the right direction by suggesting the property for viewing, while ...
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Comment on agent fees
A bit expensive compared to other agents but the reference process went quite smoothly. Other agents can be way more fussy.
Was this helpful? Yes
Jan 05,2018
Minithumbup
Laura
By: 'Kc'
Jan 05,2018
0 people found
this helpful
Agent is very helpful and dealt with our requests professionally. Provided a lot of information regarding the property. Easy to communicate with if you have any problems....
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Was this helpful? Yes
Jan 03,2018
Minithumbup
Hannah
By: 'Millie Otieno-Storey and Mark Storey'
Jan 03,2018
0 people found
this helpful
Hannah is an exceptional agent. Very attentive to her clients and very flexible to when it comes to time planning to make it convenient for her clients. We were in a situation where we needed a home urgently before Christmas and Hannah did a brilliant ...
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Comment on agent fees
agent fee however is a bit on the high side. From a business sense of things, Agencies could save money for clients by doing the reference checks yourselves. Why pay a third party to do it?
Was this helpful? Yes
Jan 02,2018
Minithumbup
Hannah
By: 'grant'
Jan 02,2018
0 people found
this helpful
extremely helpful and friendly with fantastic communication who was available at whatever time of the day we needed. would always be happy to deal with hannah....
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 08,2017
Minithumbup
Laura
By: 'Leah'
Dec 08,2017
0 people found
this helpful
Very friendly, helpful and patient. The details of the rental process and fees explained thoroughly. Check in process was also very smooth and plenty of time given to go through the tenancy agreement....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Hannah
By: 'Mc'
Dec 07,2017
0 people found
this helpful
Hannah was helpful at all stages of the rental process ensuring we knew what was going on through consistent communication, even helping my father who was to be a guarantor....
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Was this helpful? Yes
Dec 05,2017
Minithumbup
Hannah
By: 'Stru'
Dec 05,2017
0 people found
this helpful
Hannah was quick and efficient in organising viewings, suggesting potential properties and ultimately organising our eventual move. We both found her to be approachable, easy to get on with and confident about her knowledge of the area, making renting through Ludlow a really easy choice. ...
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Comment on agent fees
Not the worst!
Was this helpful? Yes
Dec 05,2017
Minithumbup
Hannah
By: 'Steph'
Dec 05,2017
0 people found
this helpful
Hannah was helpful and attentive, making the renting process easier than I have previously experienced. Her responses were timely and service was great....
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Was this helpful? Yes
Dec 04,2017
Minithumbup
Hannah
By: 'Bruno Vedrickas'
Dec 04,2017
0 people found
this helpful
Hannah was really helpful and communicative from the get go. She always made herself available and did it all with a smile on her face!...
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Was this helpful? Yes
Nov 30,2017
Minithumbup
Georgina
Egypt
By: 'Jack and Emma'
Nov 30,2017
0 people found
this helpful
Georgina and Egypt were exceptionally helpful and professional throughout the process and we really can't thank them enough. Without their tremendous hard work I highly doubt that we would have moved in by Christmas! A huge thank you to you both!...
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Was this helpful? Yes
Nov 08,2017
Minithumbdown
By: 'Marty'
Nov 08,2017
1 people found
this helpful
Found the property we liked online, gave them a call and organized a viewing - so far so good. Visited the place, liked it, so paid a £500 to be able to make an offer. Made an offer, offer got accepted, paid another £500 to ...
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Was this helpful? Yes
Nov 06,2017
Minithumbup
Laura
Stephen
By: 'Noam Friedman'
Nov 06,2017
0 people found
this helpful
From the beginning Laura was just amazing. We started our process from abroad and arrived to the city with a few viewings that were all exactly what we looked for. throughout the hole process Laura was very quick to respond to all of our questions ...
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Comment on agent fees
the fees were fair with all the work Laura has done for us
Was this helpful? Yes
Oct 24,2017
Minithumbup
Aaron
By: 'Gal and Katrin Dvir'
Oct 24,2017
0 people found
this helpful
Aaron could always be counted on to be available to answer our many questions regarding the contract, the referencing checks, fees etc. He walked us through the entire process professionally and patiently....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 29,2017
Minithumbup
Hannah
By: 'Bethan'
Sep 29,2017
0 people found
this helpful
Really happy with the support that Hannah has given my flatmate and I. We wanted to view the property again before we moved in to our flat and Hannah was happy to facilitate this. We have also had quick correspondence which has eased the process....
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Was this helpful? Yes
Sep 20,2017
Minithumbup
Stephen
By: 'helen turner'
Sep 20,2017
0 people found
this helpful
Stephen was friendly and pro active and handled our rental with the least fuss possible. He was quick to respond to all enquiries and and concerns....
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Comment on agent fees
I would say that they could be a little more transparent, when we asked we were told immediately but at face value they are misleading.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Stephen
Aaron
By: 'O Kemal'
Sep 15,2017
0 people found
this helpful
Stephen was determined and highly persuasive for me to use Ludlow Thompson to rent my property. He found the suitable tenant's rapidly and dealt with the tenancy arrangement professionally and highly efficiently. I am very pleased with the service and recommend this agent without any ...
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Comment on agent fees
Very Good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Laura
Hannah
By: '14b Kinsale Rd'
Sep 12,2017
0 people found
this helpful
We have found Laura and Hannah extremely friendly and helpful. Unlike many other agents we have encountered they've been completely accommodating which has made our move in much easier....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 09,2017
Minithumbup
Hannah
By: 'Samanth Cook'
Sep 09,2017
0 people found
this helpful
Hannah was extremely helpful throughout the whole process. Very easy to contact and always very positive. Hannah was able to provide us with a variety of appropriate properties to view with one being a successful choice. From making the decision to picking up the keys ...
read full review
Comment on agent fees
Agents fees were quite high but we were able to negotiate as the landowner was not happy to negotiate in price.
Was this helpful? Yes
Areas covered
  • SE22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £175,000
  • Max: £3,500,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
78 5 235 11 64 2 63 0 42 5
Staff picture Stephen
(107)

Staff picture Aaron
(19)

Staff picture Egypt
(1)

Staff picture Jevon
(3)

Staff picture Vivien
(0)

Staff picture Hannah
(48)

Staff picture Laura
(14)

No image available Michael
(1)

No image available Tessa
(0)

No image available Kerry
(1)

Fees

No fees set.
Last updated at 12:42 PM 22/08/2016 by Stephen Graham

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 12:42 PM 22/08/2016 by Stephen Graham

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