• Stephen Graham
    Stephen Graham
  • Kirsty  Mullen
    Kirsty Mullen
  • Aaron Gavin
    Aaron Gavin
  • Vivien Jeffries
    Vivien Jeffries
  • Georgina Witts
    Georgina Witts
  • Kenny Kamara
    Kenny Kamara
  • Gabriella Charalambous
    Gabriella Charalambous
  • Louis Adams
    Louis Adams
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Dulwich Office are waiting to hear from you!
ludlowthompson

81-83 Lordship Lane Dulwich, London
Greater London
SE22 8EP

020 8299 8777

Oct 23,2016
Minithumbup
By:
Oct 23,2016
Featured Review
2 people found
this helpful
Very professional and upfront with the truth on fees and small print. Kirsty made a promise to sell in 4 weeks but she did it in 1 and a 1/2 weeks. Georgina was very professional and helpful with the viewings. Very good team....
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Comment on agent fees
Good .
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Oct 04,2016
Minithumbup
By:
Oct 04,2016
Featured Review
0 people found
this helpful
Quick, Fast efficient and didn't drop the contact we made last year about the potential to rent. Stephen made the process very doable as I was apprehensive at first but we got there in the end. He gave 110%. Once i relocated the service was still at a premium which has given me confidence in the service i have subscribed to. Thank you....
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Comment on agent fees
good
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Oct 14,2016
Minithumbup
By:
Oct 14,2016
Featured Review
1 people found
this helpful
You have been the model of what an Estate Agent should do and be. The team are trained extremely well. Georgia was brilliant at keeping me up to date and providing feedback regularly. I rarely called to get a status report as Georgia or Kirsty were so efficient. There are many negative stereotypes about Estate Agents, which after my last experience I whole heartedly agreed with, but I have to say, the way Kirsty and Georgia have managed this sale dispels all of the negativity I have felt about ...
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Comment on agent fees
Fees are higher than some agents, however in this example and in the current climate, I am fine with it.
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Oct 19,2016
Minithumbup
By:
Oct 19,2016
Featured Review
0 people found
this helpful
Throughout the process, I always felt that Aaron and Stephen were on our side. They were patient with our concerns and questions, both pertinent and silly. It's the little things; I can only compare to those agencies I have dealt with before. Take Acron, my most recent agency. When you enter the Dulwich office no one stands from their desk to greet you, instead you stand there like a jerk while the agents glance at each other quietly deciding which one of them is going to deal with you until one...
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Comment on agent fees
I feel the fees are warranted given the high level of professionalism and care I experienced during the process.
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Dec 03,2016
Minithumbup
By:
Dec 03,2016
0 people found
this helpful
Georgina was really helpful during the whole flat purchase process. She was able to answer all my queries easily and provide me with confidence needed as a first time buyer! I would like to thank her and the team at Ludlow Thompson for a very easy exchange/completion!...
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Comment on agent fees
N/A
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
It was a pleasure working with Aaron. He was very professional and always available to help with any questions. 5 stars for sure!...
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Comment on agent fees
Good
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Kirsty and Georgina have been superb. We particularly appreciate the compassion, patience and understanding that they showed to my elderly father. They worked very hard to take the sale through the completion and have been extremely professional....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Thank you very much for your assist throughout the process. Thanks for chasing me up otherwise we would never finished it. Then we did it in good 3 months with a chain. Special mention for Elisha who was very helpful any time of the day....
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
We had a very difficult and complicated house sale not helped by my fathers advanced years. Kirsty was very understanding helpful and pushed in all the right directions at the right times. Having been involved in many house sales I can say that she is probably unique and in my opinion has helped to advance the estate agent profession. You will not do better...
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Comment on agent fees
Excellent value for money given the high service
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
1 people found
this helpful
Kirsty was impressive from the start go and understood exactly what was at stake. She kept her promise and wrapped our sales very quickly. Georgina is very professional and was very helpful throughout. Many thanks to them both. We would not have completed the sale and the subsequent purchase without them. Essentially a solid team that is competent and efficient -- I would certainly recommend them both without reservation....
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Comment on agent fees
The fee was more than some other estate agents quoted us but we decided to instruct them regadless which all paid off at the end.
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Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
Excellent service from the start to move into the new property. They went beyond the call of duty in acquring the property due to our circumstanes and very greatful for the help and the property fit....
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Comment on agent fees
Worth every penny
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Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Efficient, and helpful throughout the buying process, ensuring completion dates were met and all queries were answered along the way....
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Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
I felt Kirsty did a fantastic job from the moment I instructed Ludlow Thompson through to the day of completion. Kirsty was knowledgeable about the market, proactive in the selling process, always available to talk and always on top of things. I felt that I was in very good hands and had confidence in the entire process, as ultimately proven by the result....
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Comment on agent fees
fair
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Initially I was very pleased with the service. Once we put a deposit down, this service depleted. I was upset by hearing the day before we were due to move that the move in day would be changed. I had to find somewhere to stay that night because I live in Newcastle. I was not offered any help with this. Overall, they most answered phone calls and emails efficiently....
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Comment on agent fees
They were average
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
I am the guarantor for a tenant. Kenny was very helpful and polite throughout. He was very quick to answer queries we raised, whether by phone or email. I was impressed that it only took 9 days from when the offer was put in to the entry date....
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Overall everyone was very friendly especially at the first viewing when we asked to come straight back to the office to put in an offer. They got back to us with phone calls and most emails. They helped us understand throughout the whole process and answered all the annoying questions we asked over and over!...
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Comment on agent fees
One of the lowest fees we came across so good.
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
We dealt with Kenny most. He was very helpful and friendly. Kenny guided us through renting our house which we are very pleased with. The whole process was very quick and professional....
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Comment on agent fees
Agencies fees are always too much.
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
Kenny helped our group find a four bedroom apartment in Brockley. He was incredibly helpful and supportive in the process and was beyond friendly throughout our time with him. Whenever we needed advice or we were confused about forms he got back to us straight away, even during the bank holiday....
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
Have been very pleased with the pleasant and effective service from Stephen and Kenny. They are both very professional and have ensured a speedy let for my property once instructed. Aaron has also been very pleasant and helpful when I have had occasion to telephone the branch....
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Comment on agent fees
Fees were agreed but obviously would always appreciate negotiation.
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Kenny was very friendly and extremely helpful when we moved our belongings into our new home, offering alternative storage after the one that the landlord provided wasn't up to standards. He provided service above and beyond his job role by helping us carry our stuff up the stairs, which was very much appreciated and a huge help on such a hot day- and overall speeding up the whole process. Thanks again Kenny- you were fab!...
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Sep 01,2016
Minithumbup
By:
Sep 01,2016
0 people found
this helpful
It was lovely meeting Kenny and he helped us a lot with our move! There was a slight confusion with Ludlow and the Landlady telling us we could move our things temporarily into the cellar, however Kenny soon sorted the problem out and we were able to store our things in a spare room upstairs in the flat. He also helped us to move our belongings from the removal van to the flat which we did not expect at all and it really helped us out! Overall he was very professional and polite and we felt assu...
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Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Tessa Horan , Sophie Conway, Kenny Kamara and everyone in the office provide professional and friendly service . I was informed at every step of the process and without delay. Documents were sent immediately. I honestly recommend the service....
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Agents were really helpful and friendly throughout the whole process trying to rent a house. We came into trouble with referencing on the day of move in and they did everything possible to make sure we could still move in on the day allocated and stayed calm and friendly throughout. Good experience for us as student first time buyers. Only thing I could say to improve would be more specific/updated paperwork and more email updates to let us know exactly what was going on, since it was our first ...
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Comment on agent fees
Fees were a little higher than expected, but not too bad split between the five of us.
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Fantastic communication and helpful throughout the whole process, outlined the companies fee's and terms at the initial viewing. Allowed me time to view the property without hassling and was very knowledgable about the landlord and property....
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Comment on agent fees
Not the cheapest but definitely not the most expensive.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Aaron was fantastic. Very friendly and very well informed about the properties we viewed. He answered all our questions. We felt very comfortable and confident in his hands. Understood our criteria perfectly! Thanks...
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Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
We just bought a flat through Ludlow Thompson. Kirsty was friendly, but professional, and proactively worked to get the sale through as soon as possible....
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Everything I wanted from an agent. Knew the details, Kind hearted, No messing about, No lying, Reliable guy, Was willing to take the extra step to drive to the property and back...
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Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
From start to finish Kenny and Stephen have been professional and helpful. For the last year we have let our property through Foxtons, but were rather disappointed with their service when trying to find new tenants. Kenny has contacted us several times over the last year in regards to reletting the property. No other agent we had previously approached did this. Due to his tenacity we decided to give Ludlow Thompson a try. Within less than a day of speaking to Kenny and Stephen, they had seve...
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Comment on agent fees
In line with market.
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Charming staff, straight forward attitude, helpful rapid responsiveness, team has an aura of experience and the experience as a whole was delightful....
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Comment on agent fees
The tenancy referencing was slow and staff that handled this was perplexed by a simple .zip file but came through in the end. If the Dulwich staff had done this I'm sure they would have been more on top of it and worth the money.
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
I've found the team to be very helpful and they've made the transition from living in my property to letting it out practically seamless, which takes a huge burden off me!...
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Comment on agent fees
Very fair for the work and support given
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Kenny is very personable and professional. He was very responsive and dealt with our offer promptly and efficiently. I would not hesitate to recommend him to tenants looking in the East Dulwich area....
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Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Gabriella is like a breath of fresh air in the world of estate agents and it was an absolute pleasure working with her. She went out of her way to help us....
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Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Friendly and helpful. Quick with responses. Provided help making arrangements for housemates who could not be present on exchange. Good....
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Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
Kenny was great. I'll be honest, I hate flat hunting and I hate the way that 95% of estate agents are constantly pressuring you. Kenny was by far the most competent, most honest, and most knowledgeable agent we dealt with while looking for flats. We probably chose this flat over a similar flat because Kenny made us feel more confident that the property and the process would be well managed....
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Comment on agent fees
I felt like the fees were higher than average, but on the other hand, it also included the checkout fees at the end of the tenancy, so it was probably about average (which is still too high, I think).
Was this helpful? Yes
Areas covered
  • SE22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £175,000
  • Max: £3,500,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
65 5 194 10 58 2 54 0 41 4
Stephen Graham Stephen Graham
Lettings Manager
90 reviews

About Stephen No description set View full profile
Kirsty  Mullen Kirsty Mullen
Sales Manager
84 reviews

About Kirsty No description set View full profile
Aaron Gavin Aaron Gavin
6 reviews

About Aaron No description set View full profile
Vivien Jeffries Vivien Jeffries
Property Acquisitions Administration
0 reviews

About Vivien No description set View full profile
Georgina Witts Georgina Witts
Assistant Sales Manager
41 reviews

About Georgina No description set View full profile
Kenny Kamara Kenny Kamara
Senior Lettings Negotiator
56 reviews

About Kenny No description set View full profile
Gabriella Charalambous Gabriella Charalambous
Sales Negotiator
14 reviews

About Gabriella No description set View full profile
Louis Adams Louis Adams
Lettings Consultant
0 reviews

About Louis No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:42 PM 22/08/2016 by Stephen Graham

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 12:42 PM 22/08/2016 by Stephen Graham

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