• Stephen Graham
    Stephen Graham
  • Aaron Gavin
    Aaron Gavin
  • Egypt Flemmings
    Egypt Flemmings
  • Jevon Subramaniam
    Jevon Subramaniam
  • Vivien Jeffries
    Vivien Jeffries
  • Georgina Witts
    Georgina Witts
  • Hannah Bick
    Hannah Bick
  • Laura Costa
    Laura Costa
  • upload your photo
    Michael Smith
  • claim your profile
    Tessa Horan
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Dulwich Office are waiting to hear from you!
ludlowthompson

81-83 Lordship Lane Dulwich, London
Greater London
SE22 8EP

020 8299 8777
Sep 15,2017
Minithumbup
Stephen Graham
Aaron Gavin
By: 'O Kemal'
Sep 15,2017
0 people found
this helpful
Stephen was determined and highly persuasive for me to use Ludlow Thompson to rent my property. He found the suitable tenant's rapidly and dealt with the tenancy arrangement professionally and highly efficiently. I am very pleased with the service and recommend this agent without any reservation. Thank you Stephen!...
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Comment on agent fees
Very Good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Laura Costa
Hannah Bick
By: '14b Kinsale Rd'
Sep 12,2017
0 people found
this helpful
We have found Laura and Hannah extremely friendly and helpful. Unlike many other agents we have encountered they've been completely accommodating which has made our move in much easier....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 09,2017
Minithumbup
Hannah Bick
By: 'Samanth Cook'
Sep 09,2017
0 people found
this helpful
Hannah was extremely helpful throughout the whole process. Very easy to contact and always very positive. Hannah was able to provide us with a variety of appropriate properties to view with one being a successful choice. From making the decision to picking up the keys the transition with Ludlow Thompson was smooth and efficient. Very happy with our service at Ludlow Thompson....
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Comment on agent fees
Agents fees were quite high but we were able to negotiate as the landowner was not happy to negotiate in price.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Stephen Graham
By: 'Edward Akyeampong'
Sep 08,2017
0 people found
this helpful
Exceptional :-). Always, happy to help. Knowledgeable and willing to provide advice. Easy to chat to and is direct which are great qualities...
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Stephen Graham
By: 'Marc'
Sep 07,2017
0 people found
this helpful
Stephen was very helpful in detailing requirements when I was unsure what client group to rent to and quick and efficient at finding them at the rental he thought....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Hannah Bick
By: 'Penny'
Sep 06,2017
0 people found
this helpful
Hannah Bick was extremely helpful and friendly. All of our texts and calls were answered and she kept us up to date on things as our application progressed....
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Comment on agent fees
The fees were a little higher than we expected.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Hannah Bick
Laura Costa
By: 'Ella'
Aug 29,2017
0 people found
this helpful
Hannah and Laura were brilliant in the rental process for our new flat in Dulwich. They replied to our queries promptly and were always very helpful through email and on the phone. The viewing was arranged as soon as possible, and were flexible around an upcoming holiday we had....
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Comment on agent fees
Whilst we were happy with the service from the agent, we did think £600 agent fees was extortionate even for London.
Was this helpful? Yes
Aug 22,2017
Minithumbup
Laura Costa
By: 'Roberta'
Aug 22,2017
0 people found
this helpful
Laura is an amazing agent who was so helpful throughout the whole process of helping us secure this house. We are all very happy with how quick the process was. She was very professional and was patient with any problems/queries we had. I can't thank her enough!...
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Comment on agent fees
good
Was this helpful? Yes
Aug 17,2017
Minithumbup
Georgina Witts
By: 'James and Alice'
Aug 17,2017
1 people found
this helpful
Thank you very much, Georgina, for all your hard work! Georgina was extremely helpful throughout the process and was very responsive to any queries we had. Highly recommended....
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Was this helpful? Yes
Aug 12,2017
Minithumbup
Aaron Gavin
By: 'Fabio Augusto'
Aug 12,2017
0 people found
this helpful
The best service I have ever had in London. The whole process from interest in the property to getting keys took less than 15 days; which to me is simply unheard of. Strongly recommended...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Aug 08,2017
Minithumbup
Stephen Graham
By: 'Hazel'
Aug 08,2017
1 people found
this helpful
Thank you so much for all your help, I was really impressed with the speed and efficiency with which our property was let....
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Was this helpful? Yes
Jul 31,2017
Minithumbup
Stephen Graham
By: 'EKS'
Jul 31,2017
0 people found
this helpful
The service provided by Stephen and his team was outstanding. This is the first time I have used this agent and due to an extremely heavy workload I was a very difficult landlord to work with. I was extremely impressed with how Stephen maintained his professionalism throughout and, despite everything, provided an exceptional service. I would certainly recommend him and his team. Definitely the best on Lordship Lane!! Thank you....
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Comment on agent fees
Good!
Was this helpful? Yes
Jul 04,2017
Minithumbup
Laura Costa
By: 'pete'
Jul 04,2017
0 people found
this helpful
Laura has been a pleasure to work with - always available, always happy to help and always competent and capable. After some less than impressive agents we met at other viewings it was a real relief to know we were dealing with someone like Laura....
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Comment on agent fees
Standard, I guess, but they always seem like quite a lot!
Was this helpful? Yes
Jun 08,2017
Minithumbup
Laura Costa
By: 'Luisa'
Jun 08,2017
0 people found
this helpful
I just rent a flat through this agency. Laura helped us, she is a very kind and helpful person. Every time we need some information she was ready to assist us!...
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Was this helpful? Yes
Jun 06,2017
Minithumbup
Georgina Witts
By: 'Michael'
Jun 06,2017
0 people found
this helpful
If you are buying a property I hope Georgina is your agent. She was the one bright light amongst the protracted painful process of dealing with solicitors, she was the only one on the ball and with any worthwhile updates. I recommend her highly. A pure joy to deal with. Thank you Georgina....
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Laura Costa
By: 'Bella rigg'
Jun 01,2017
0 people found
this helpful
Laura was brilliant from start to finish and managed to find us our dream flat! Zero complaints. Her sales attitude wasn't pushy or fake which made the whole experience a lot more enjoyable....
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Comment on agent fees
The fees were more than expected, but got us the flat in the end.
Was this helpful? Yes
May 31,2017
Minithumbup
Laura Costa
By: 'Richard Parkins'
May 31,2017
0 people found
this helpful
Laura was a great agent, best one of my experience in London so far (after 5 years). She really seemed to care about us and what we wanted rather than just making money, which I can't say about most agents in this city. She was always quick with her responses and never gave up on us, amongst all the complications!...
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Was this helpful? Yes
May 29,2017
Minithumbup
Jevon Subramaniam
By: 'Victor'
May 29,2017
0 people found
this helpful
Jev was very professional and friendly and helped us complete the tenancy process in short delays. He was available and helpful throughout....
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Comment on agent fees
Fees were more than double any other agency advertising this property.
Was this helpful? Yes
May 24,2017
Minithumbdown
By: 'NeverUseLudlowT'
May 24,2017
1 people found
this helpful
Rented us a 5 Bed property in Muschamp Road then only when we came to sign the lease did we find out it was 4 bed. Agent just gave us a wink wink nudge nudge no one needs to know kinda thing. Couldn't wait to get out the property....then! they tried to charge us £40 when they sent us a letter to tell us the moving out process. Avoid avoid avoid!!...
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Comment on agent fees
Ridiculous, even by London's standards
Was this helpful? Yes
May 23,2017
Minithumbup
By: 'Tenant'
May 23,2017
0 people found
this helpful
Overall Aaron was extremely friendly, helpful and a nice person to deal with - allowing us to view the property in the evening and answering all my questions. However there were a few points that caused the experience to lack professionalism, and left a sour feeling: - We asked in advance what the charges for a name change of tenant would be, when we received the contract these were in fact much higher then we had originally been told, as a charge had been forgotten - We weren't told that ...
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Was this helpful? Yes
May 10,2017
Minithumbup
Stephen Graham
Jevon Subramaniam
By: 'Terresa'
May 10,2017
0 people found
this helpful
I was really pleased with Ludlow Thompson's Dulwich letting team for their professionalism, advice and communication. Let was successful....
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Comment on agent fees
The fee was a bit steep but they did get a higher rental price so it all works out roughly the same.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Stephen Graham
By: 'Debra Earl'
Apr 26,2017
0 people found
this helpful
I found Stephen to be prompt and reliable - what he said he was going to do - he did. He is very knowledgeable in his field....
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Comment on agent fees
Fair market rate
Was this helpful? Yes
Apr 12,2017
Minithumbup
Stephen Graham
By: 'Birchy'
Apr 12,2017
0 people found
this helpful
We used Ludlow Thompson to manage and let out our apartment in London SE15. We were allocated Stephen Graham as our property manager. From the initial conversation about letting our property up until our new tenants moving in, Stephen was nothing but professional, honest, and accommodating to our needs. Personable and patient, he answered any queries I had, and was always reachable. I have to say that everyone in the office I spoke with were all a pleasure to deal with, and I would, without hesi...
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Comment on agent fees
Fair fees.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Kirsty Mullen
By: 'juliet kay'
Apr 12,2017
0 people found
this helpful
We had a terrible time with our first estate agents. We thought we would never sell her house. Kirsty noticed our predicament and offered to help.The other estate agent refused to let us out of our contract early so we had to wait. The same week we changed to Ludlow and Thompson we sold the house. They were all very professional and we felt in good hands. There was good communication which i feel is very important. We can't thank them enough....
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Comment on agent fees
good
Was this helpful? Yes
Apr 11,2017
Minithumbup
Stephen Graham
Hannah Bick
By: 'Sarah'
Apr 11,2017
0 people found
this helpful
We have been very happy with all the help and information from Stephen and Hannah. Always very prompt with emails and returning calls....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 11,2017
Minithumbup
Hannah Bick
By: 'Katie Witcombe'
Apr 11,2017
0 people found
this helpful
Hannah has been a great agent - friendly, responsive and helpful. She obviously shared our enthusiasm for the property, and that really came across in how she dealt with us. She is a genuine and trustworthy member of the team....
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Was this helpful? Yes
Apr 03,2017
Minithumbup
Kirsty Mullen
By: 'Jenny'
Apr 03,2017
0 people found
this helpful
We decided to use Ludlow-Thompson services after Kirsty visited us in Dec 2016. We originally had intended to use another agent who we met with just before Kirsty's arrival. But we soon changed our minds after meeting her. She came across as confident and assuring to us. Kirsty proved to be highly efficient and diligent during the whole process. She has a very keen attention to detail. Our house went to 'best and final' bids in the end and Kirsty ensured we got the best price, with the least a...
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Comment on agent fees
Higher than others, but the service was good.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Stephen Graham
Aaron Gavin
By: 'Louise Young'
Mar 13,2017
0 people found
this helpful
These chaps were very helpful and the opposite of what I would expect of a letting agent. They weren't offering me properties that weren't suitable and often agents forget you've spoken to their colleague. They were very well briefed on my criteria so I didn't feel like I had to double up. Really nice natured guys and even though I didn't find a flat through them, they were by far the best to work with....
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Comment on agent fees
I didn't pay the fees, but I think they are reasonable costs.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Jevon Subramaniam
By: 'Antonio'
Mar 08,2017
0 people found
this helpful
good service and always available to answer back to our messages and calls. Useful when we needed informations about the landlady....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
Georgina Witts
Kirsty Mullen
By: 'Chris, Laura and Bethan M'
Feb 24,2017
0 people found
this helpful
Having looked for our ideal home previously, when one that fit the bill finally came on the market over a year later, Georgina at Ludlowthompson Dulwich remembered our family's needs and matched us up. The wider team including Kirsty then worked hard to help us through the process and we're now happy home owners!...
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Was this helpful? Yes
Areas covered
  • SE22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £175,000
  • Max: £3,500,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 5 213 11 64 2 62 0 42 4
Stephen Graham Stephen Graham
Lettings Manager
101 reviews

About Stephen No description set View full profile
Aaron Gavin Aaron Gavin
Lettings Negotiator
13 reviews

About Aaron No description set View full profile
Egypt Flemmings Egypt Flemmings
Apprentice Sales Negotiator
0 reviews

About Egypt No description set View full profile
Jevon Subramaniam Jevon Subramaniam
Apprentice Lettings Negotiator
3 reviews

About Jevon No description set View full profile
Vivien Jeffries Vivien Jeffries
Property Acquisitions Administration
0 reviews

About Vivien No description set View full profile
Georgina Witts Georgina Witts
Assistant Sales Manager
49 reviews

About Georgina No description set View full profile
Hannah Bick Hannah Bick
Senior Lettings Negotiator
39 reviews

About Hannah No description set View full profile
Laura Costa Laura Costa
Lettings Negotiator
7 reviews

About Laura No description set View full profile
Michael Smith - no image available Michael Smith
Sales Negotiator
0 reviews

About Michael No description set View full profile
Tessa Horan - upload your photo Tessa Horan
Lettings Negotiator
0 reviews

About Tessa No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:42 PM 22/08/2016 by Stephen Graham

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 12:42 PM 22/08/2016 by Stephen Graham

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