• Jacob Burston
    Jacob Burston
  • Tony Varghese
    Tony Varghese
  • Coral Taylor
    Coral Taylor
  • Hassan Bacchus
    Hassan Bacchus
  • Daniel Scott
    Daniel Scott
  • Reiss Stewart
    Reiss Stewart
  • Anne Braimah
    Anne Braimah
  • upload your photo
    Alexander Escott
  • claim your profile
    Pierce McGrenaghan
  • claim your profile
    Harry Hay
  • upload your photo
    David Phillips
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are loo Read full description...king to buy, let, sell or rent the team at our City Docklands Office are waiting to hear from you!
ludlowthompson

(City/Docklands Office/Branch)3-5 Dock Street Tower Hamlets, London
Greater London
E1 8JN

020 7480 0120
Oct 20,2017
Minithumbup
Reiss Stewart
By: 'Zameira'
Oct 20,2017
0 people found
this helpful
Agent delivered great service, replied to emails and messages very quickly and worked fast with sorting things. Came across as genuine and understanding and the family spoke highly of him....
read full review
Was this helpful? Yes
Oct 16,2017
Minithumbup
Daniel Scott
Anne Braimah
By: 'Diana'
Oct 16,2017
0 people found
this helpful
Daniel Scott was great at working fast and very efficiently to sort out the property. Thank you! Would definitely recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 16,2017
Minithumbup
Coral Taylor
By: 'Jakub'
Oct 16,2017
0 people found
this helpful
I have received excellent service from Coral. I have only seen two properties with her but knew that one is just right from me. She has been the intermediary between myself and the seller from the very beginning on price, through contract and solicitor enquiries up to completion and handing over keys. She has met all my needs, tried to follow up and speed up things where needed, and always on hand. A smooth process....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Oct 09,2017
Minithumbup
Daniel Scott
By: 'Fiona'
Oct 09,2017
0 people found
this helpful
Daniel has been a fantastic point of contact throughout the whole process of our flat hunt. He provided a very personal service and has been very responsive to all queries. Highly recommend!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 09,2017
Minithumbup
David Phillips
Daniel Scott
By: 'Xin'
Oct 09,2017
0 people found
this helpful
Respond quick. Good attitude. Help me negotiate with landlord. Even though after I put the offer, move in date has changed again and again. Still appreciate his hard work....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2017
Minithumbup
Daniel Scott
By: 'Onon'
Oct 06,2017
0 people found
this helpful
Absolutely fantastic. Found my flat and contacted him about renting it. Was able to do a viewing within the hour get my deposit within the day got my moving into the flat within three days. Also very reassuring and was able to answer all of my questions with a straight no nonsense way. Highly recommend...
read full review
Comment on agent fees
Decent
Was this helpful? Yes
Oct 06,2017
Minithumbup
Daniel Scott
By: 'Remberto'
Oct 06,2017
0 people found
this helpful
Amazing flat In a great location in Aldgate. The Ludlow Thompson team in dock lands was really helpful especially Daniel....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2017
Minithumbup
Daniel Scott
By: 'Nefeli'
Oct 06,2017
0 people found
this helpful
A really nice and bright flat. Very convenient and spacious. Brand new and comfortable. There is a brand new kitchen, bathroom and floor. the agent was cool too...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 29,2017
Minithumbup
Daniel Scott
By: 'Lisbon'
Sep 29,2017
0 people found
this helpful
It was long process , but at the end everyone was happy. As some of us were first time renters we thought that the agency was informative during the process....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 28,2017
Minithumbup
Daniel Scott
By: 'Meg'
Sep 28,2017
0 people found
this helpful
Everything went pretty fast and smoothly, Daniel was really nice and efficient. I had an overall good experience with them and I would definitely recommend this place to everyone....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 26,2017
Minithumbup
Anne Braimah
By: 'Josephine'
Sep 26,2017
0 people found
this helpful
Great service, very helpful during all steps of our moving, very reactive for the answers. Would definitely recommend this agent...
read full review
Was this helpful? Yes
Sep 25,2017
Minithumbup
Daniel Scott
By: 'Raghad'
Sep 25,2017
0 people found
this helpful
I had an overall very positive experience with Daniel. He helped me find a great flat that meets my requirements and get a good price for it. The process was very quick and efficient, and this is due to Daniel being highly communicative and responsive to all my queries. When completing this process I was overseas however I trusted Daniel to finalise everything before I arrive to London. I appreciate all Daniel's help throughout the process to ensure that evergthing goes smoothly....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 25,2017
Minithumbup
Anne Braimah
By: 'K.'
Sep 25,2017
0 people found
this helpful
Ms Braimah is a very friendly and professional agent, her responses were super fast and she assisted us with all kinds of questions we had. She was highly patient throughout the whole process....
read full review
Was this helpful? Yes
Sep 25,2017
Minithumbup
Anne Braimah
By: 'Francois'
Sep 25,2017
0 people found
this helpful
I highly appreciated to deal with Anne. She was really reactive to all our demands and I think we could not have expected more. I recommend her strongly....
read full review
Comment on agent fees
good
Was this helpful? Yes
Sep 22,2017
Minithumbup
Anne Braimah
By: 'Baptiste'
Sep 22,2017
0 people found
this helpful
Anne has been very helpful throughout our viewing and renting process and answered questions very promptly and efficiently. Overall, Anne ensured a smooth process overall which was appreciated....
read full review
Was this helpful? Yes
Sep 21,2017
Minithumbup
Anne Braimah
By: 'Bloom'
Sep 21,2017
0 people found
this helpful
Anne Braimah is help me to do the process quickly.Moreover, she pays attention to customer and good explain about the house....
read full review
Was this helpful? Yes
Sep 20,2017
Minithumbup
Anne Braimah
By: 'Natthakit'
Sep 20,2017
0 people found
this helpful
She is very nice and kind. She always immediately answers my questions. She help us to complete the whole process....
read full review
Comment on agent fees
Everything is good.
Was this helpful? Yes
Sep 14,2017
Minithumbup
Daniel Scott
By: 'Nishanth'
Sep 14,2017
0 people found
this helpful
Very professional, friendly, responsive, transparent & detailed. I had a very positive experience from the beginning. I strongly recommend their service....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Anne Braimah
By: 'Vido'
Sep 12,2017
0 people found
this helpful
Great service, and as we are international students, Anne was with us during the whole process of renting this flat. Only thing that you can say Anne is the best agent so far!...
read full review
Comment on agent fees
good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Anne Braimah
By: 'Unknown'
Sep 12,2017
0 people found
this helpful
The agent was very friendly and helpful throughout the application process. We are happy with the service and the engagement....
read full review
Was this helpful? Yes
Sep 06,2017
Minithumbup
Hassan Bacchus
Daniel Scott
By: 'Malika Abdykalykova'
Sep 06,2017
1 people found
this helpful
It was easy to work with Hassan although we had to do if from distance as I was outside the UK. Always available and very responsive to our feedback....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 04,2017
Minithumbup
Daniel Scott
By: 'Chris'
Sep 04,2017
0 people found
this helpful
Ludlow Thompson and Daniel have been fantastic to use. The letting process was smooth and straightforward. I would definitely recommend anyone to who's looking to rent to use Ludlow Thompson....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2017
Minithumbup
Daniel Scott
By: 'Mathilde'
Aug 31,2017
0 people found
this helpful
Great tour of the house and detailed explanation of the situation with the previous tenants. Very friendly and answered all my questions!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2017
Minithumbup
Daniel Scott
Hassan Bacchus
By: 'Garret'
Aug 31,2017
0 people found
this helpful
Daniel and Hassan was very patient dealing with a lot of queries, really appreciated that. The tenancy agreement can be a little sketchy because a lot is not reflected in it....
read full review
Comment on agent fees
Decent
Was this helpful? Yes
Aug 30,2017
Minithumbup
Daniel Scott
Hassan Bacchus
By: 'Gaetan'
Aug 30,2017
0 people found
this helpful
Thank you for everything! The process went well and was clear and quick to follow. I would go through the same agency should I search for a flat again....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2017
Minithumbup
Tony Varghese
Coral Taylor
By: 'Debbie'
Aug 23,2017
2 people found
this helpful
Tony and Coral were completely spot on with our recent sale. Very professional and helpful. Communication was excellent, exactly as you would expect and their understanding of the local area was very good. I would definitely sell through them again. Many thanks for all the help Debbie...
read full review
Comment on agent fees
Fees were what you would expect to pay for the service received.
Was this helpful? Yes
Aug 21,2017
Minithumbup
Daniel Scott
By: 'Hanna'
Aug 21,2017
0 people found
this helpful
Hi, Daniel helped me find a flat in a matter of a few days. It was efficient. Thank you and good luck....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 20,2017
Minithumbup
Anne Braimah
By: 'Theodosios'
Aug 20,2017
0 people found
this helpful
Miss Anne Braimah is an excellent agent and person who helped us find a lovely apartment in London, us being more than 1,500 miles away from the UK. She devoted a lot of time in conducting Whatsapp video viewings, going to the apartment to make a high quality video and informing us about every step we need to take in order to reach a tenancy agreement. She tried really hard to convince the landlord to accept our offer and succeeded while she was keeping us updated all the time. The renting proce...
read full review
Was this helpful? Yes
Aug 16,2017
Minithumbup
Tony Varghese
Coral Taylor
By: 'Simon'
Aug 16,2017
0 people found
this helpful
I received excellent service from Tony and Coral during my purchasing of the property in St Mary Graces Court. They are very helpful and friendly in dealing with us and communicate in a clear and effective and prompt manner. When misunderstanding occurs Tony was able to resolve it in a highly professional style. With their support we completed in a very short time. Tony also kindly arranged us to meet with the vendor to explain the details of the property. Overall it is a very pleasant experien...
read full review
Was this helpful? Yes
Aug 15,2017
Minithumbup
Daniel Scott
Hassan Bacchus
By: 'Hugo'
Aug 15,2017
0 people found
this helpful
Daniel made a great effort to put forward our full profile to the Landlord, which has meant we have a great match. Negotiations were well run....
read full review
Comment on agent fees
Decent
Was this helpful? Yes
Areas covered
  • E1
  • EC2
  • E6
  • E1W
  • E11
  • E14
  • E13
  • E2
  • E15
  • EC1
  • SE1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,800
  • Max: Β£4,000,000

Letting
  • Min: Β£0
  • Max: Β£4,000,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
157 5 477 20 90 0 104 1 45 2
Jacob Burston Jacob Burston
Lettings Manager
181 reviews

About Jacob No description set View full profile
Tony Varghese Tony Varghese
Sales Manager
114 reviews

About Tony Having worked in the industry and with Ludlow Thompson since 2006, Tony has a wealth of experience in property sales. Tony graduated from Queen Mary, University of London with a Law Degree and joined View full profile
Coral Taylor Coral Taylor
Sales Negotiator
10 reviews

About Coral No description set View full profile
Hassan Bacchus Hassan Bacchus
Lettings Negotiator
29 reviews

About Hassan No description set View full profile
Daniel Scott Daniel Scott
Lettings Negotiator
64 reviews

About Daniel No description set View full profile
Reiss Stewart Reiss Stewart
Lettings Negotiator
24 reviews

About Reiss No description set View full profile
Anne Braimah Anne Braimah
Lettings Negotiator
16 reviews

About Anne No description set View full profile
Alexander Escott - no image available Alexander Escott
Sales Negotiator
0 reviews

About Alexander No description set View full profile
Pierce McGrenaghan - upload your photo Pierce McGrenaghan
Lettings Negotiator
0 reviews

About Pierce No description set View full profile
Harry Hay - upload your photo Harry Hay
Lettings Apprentice
0 reviews

About Harry No description set View full profile
David Phillips - no image available David Phillips
Lettings Negotiator
1 reviews

About David No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Make an Enquiry