• Jacob Burston
    Jacob Burston
  • Yasmine Sampson
    Yasmine Sampson
  • Tony Varghese
    Tony Varghese
  • Coral Taylor
    Coral Taylor
  • Hassan Bacchus
    Hassan Bacchus
  • Daniel Scott
    Daniel Scott
  • claim your profile
    Shahan Rashid
  • upload your photo
    Anne Braimah
  • upload your photo
    Alexander Escott
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are loo Read full description...king to buy, let, sell or rent the team at our City Docklands Office are waiting to hear from you!
ludlowthompson

(City/Docklands Office/Branch)3-5 Dock Street Tower Hamlets, London
Greater London
E1 8JN

020 7480 0120
Aug 16,2017
Minithumbup
Tony Varghese
Coral Taylor
By: 'Simon'
Aug 16,2017
0 people found
this helpful
I received excellent service from Tony and Coral during my purchasing of the property in St Mary Graces Court. They are very helpful and friendly in dealing with us and communicate in a clear and effective and prompt manner. When misunderstanding occurs Tony was able to resolve it in a highly professional style. With their support we completed in a very short time. Tony also kindly arranged us to meet with the vendor to explain the details of the property. Overall it is a very pleasant experien...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Daniel Scott
Hassan Bacchus
By: 'Hugo'
Aug 15,2017
0 people found
this helpful
Daniel made a great effort to put forward our full profile to the Landlord, which has meant we have a great match. Negotiations were well run....
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Comment on agent fees
Decent
Was this helpful? Yes
Aug 15,2017
Minithumbup
Daniel Scott
Hassan Bacchus
By: 'Hugo'
Aug 15,2017
0 people found
this helpful
Daniel made a great effort to put forward our full profile to the Landlord, which has meant we have a great match. Negotiations were well run....
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Comment on agent fees
Decent
Was this helpful? Yes
Aug 15,2017
Minithumbup
Anne Braimah
By: 'Sam'
Aug 15,2017
0 people found
this helpful
Service was excellent and very efficient. Made the whole experience very easy despite the lack of time. Thanks for all the help....
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Was this helpful? Yes
Aug 11,2017
Minithumbup
Daniel Scott
By: 'Georgia'
Aug 11,2017
0 people found
this helpful
Daniel was reliable and helpful throughout the whole process. We showed a keen interest in a property in Canary Wharf, and Daniel made sure everything ran smoothly and stress free. We were fully informed and up to date with everything throughout, even while we were away in Spain!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2017
Minithumbup
Daniel Scott
By: 'Leona'
Aug 11,2017
0 people found
this helpful
Daniel went above and beyond to help us find and secure this house. Extremely happy with the communication we had with Daniel and the support he provided. He made our move very easy....
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Daniel Scott
By: 'Giulia'
Aug 08,2017
0 people found
this helpful
Daniel went above and beyond to make sure the rental process went smoothly. He helped us greatly, especially since we had to do a lot of the process from long distance. Highly recommend him as an agent....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 04,2017
Minithumbup
Daniel Scott
By: 'Ijohn'
Aug 04,2017
0 people found
this helpful
Really professional, friendly and dedicated to securing the property I viewed. Good communucation throughout the process as well - very happy!...
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Was this helpful? Yes
Aug 03,2017
Minithumbup
Daniel Scott
Anne Braimah
By: 'Simon'
Aug 03,2017
0 people found
this helpful
I found the service very helpful and responsive to all our questions. We got the property that we wanted quickly and we are very happy with that. Daniel was great and Anne showed us round the flat a second time which helped. Thanks!...
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Was this helpful? Yes
Jul 17,2017
Minithumbup
Daniel Scott
Jacob Burston
By: 'hsada'
Jul 17,2017
0 people found
this helpful
Great service and very professional. Great experience. Was updated with new property immediately, and managed to sign a contract at good price...
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Was this helpful? Yes
Jul 10,2017
Minithumbup
Daniel Scott
By: 'Panos'
Jul 10,2017
0 people found
this helpful
Daniel was kind enough to provide me some tips for room search,as I was not aware that his company was only dealing with property and not rooms renting. I appreciated his advice nevertheless, as I had asked him a couple of questions during my first inquiry and he tried to address these....
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Was this helpful? Yes
Jul 06,2017
Minithumbup
Tony Varghese
Coral Taylor
By: 'Marco Colombo'
Jul 06,2017
0 people found
this helpful
Tony, Coral and Chelsea have been of tremendous help during the months of viewing and even more so of negotiating. Calm, professional and punctual they have provide the best of services to myself, the owner, and indeed the buyer for what I gathered during our meetings. I most definitely recommend Ludlow and Thompson and its Sales Manager Tony Varghese to anyone selling or buying in the E1 area....
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Comment on agent fees
Fees are reasonable and good value for money for the services and advice provided.
Was this helpful? Yes
Jul 03,2017
Minithumbup
Anne Braimah
Hassan Bacchus
By: 'CP'
Jul 03,2017
0 people found
this helpful
Both have proved to be very helpful and knowledgable. Great contact and communication, quick and helpful replies to our calls and emails....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Anne Braimah
By: 'Lauren'
Jun 29,2017
0 people found
this helpful
Anne is professional and executes her tasks with great efficiency! Always smiling, she'll find you the right property to suit your needs!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 10,2017
Minithumbup
By: 'Harry Review'
Jun 10,2017
0 people found
this helpful
Harry was amazing to work with! He was flexible and had everything sorted for us even for things we didn't specifically think to ask for, for our move, which was much appreciated!...
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Was this helpful? Yes
Jun 05,2017
Minithumbup
Daniel Scott
By: 'MT'
Jun 05,2017
0 people found
this helpful
Excellent agent. Breaks everything down and makes it understandable so moving becomes a no-worry. Always answers the phone and guides you quickly through the entire process from viewing to getting the keys....
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Comment on agent fees
Fees are on the higher spectrum of the market
Was this helpful? Yes
Jun 02,2017
Minithumbup
By: 'dominiclock'
Jun 02,2017
0 people found
this helpful
Harry was professional and helpful from start to finish. He has been honest and provided good advice where needed. Harry's consummate service has made the sometimes tricky process of renting a flat very smooth...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jun 02,2017
Minithumbup
By: 'shrey'
Jun 02,2017
0 people found
this helpful
Harry made the entire process of finding an accommodation in a new city really stress free and convenient. Really grateful to have found him....
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Comment on agent fees
good
Was this helpful? Yes
May 31,2017
Minithumbup
Hassan Bacchus
Jacob Burston
By: 'Zeeba khan'
May 31,2017
0 people found
this helpful
Customer service was good, staff was approachable and friendly, and answered questions. I would definitely recommend. Hassan as he was fantastic....
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Comment on agent fees
Good
Was this helpful? Yes
May 30,2017
Minithumbup
Anne Braimah
By: 'Katherine'
May 30,2017
0 people found
this helpful
Anne was incredibly helpful, attentive and responsive in the flat search process. Provided great insight and went above and beyond to help find the most suitable accomodation....
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Was this helpful? Yes
May 24,2017
Minithumbup
Jacob Burston
By: 'Carol'
May 24,2017
0 people found
this helpful
I am Very happy with the swift renting service provided by mr. jacob Burston. Will be happy to use him again next time....
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Was this helpful? Yes
May 22,2017
Minithumbup
Tony Varghese
Coral Taylor
By: 'ohedgman'
May 22,2017
1 people found
this helpful
We used Ludlow Thompson to sell our London property. Tony and the team worked hard from start to finish. Communication was great and we were kept in the loop throughout every stage of the process. Both Tony and Coral were a pleasure to deal with- friendly and cheerful,nothing was ever to much trouble for them. Tony was always available to help us out with our questions-always responded quickly. We achieved more than our asking price for our property-this was all down to Tony and the teams hard...
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Comment on agent fees
good-worth every penny of their fees
Was this helpful? Yes
May 19,2017
Minithumbup
Daniel Scott
By: 'PaulineAndBertrand'
May 19,2017
0 people found
this helpful
Very first good impression while viewing the flat, professional and very easy to organise things with. Always available on telephone at any "reasonable" time. Would recommend without hesitation....
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Comment on agent fees
Good
Was this helpful? Yes
May 18,2017
Minithumbup
Andrew Dunham
By: 'Garden Maintenance'
May 18,2017
0 people found
this helpful
The front and rear garden of the property was neglected for a number of years and was overtaken by weeds. Engaged Ludlow Thompson to have the weeds removed and also trim the trees as the managing agent complained. Andrew did an excellent job in organising the job and completing it in good time....
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Comment on agent fees
Price of the fees was reasonable.
Was this helpful? Yes
May 17,2017
Minithumbup
Jacob Burston
By: 'John'
May 17,2017
0 people found
this helpful
Mr Jacob Burston, letting manager at London CityDocklands branch, is very friendly, efficient, sincere and serious in his work. He was very prompt to answer all my queries in all my emails.I was really impressed by his good personality. Well done!...
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Was this helpful? Yes
May 16,2017
Minithumbup
Daniel Scott
By: 'Saule'
May 16,2017
0 people found
this helpful
Very professional team, quick to respond and easy and nice to deal with. Daniel was the first agent who contacted me on the phone and moved on from there helping me to rent my flat out....
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Comment on agent fees
Average
Was this helpful? Yes
May 16,2017
Minithumbup
Tony Varghese
By: 'Oli'
May 16,2017
2 people found
this helpful
Tony was very helpful in the purchase of my new home. He was very responsive via email and I will consider Ludlow Thompson in future estate agent needs...
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Comment on agent fees
N/A
Was this helpful? Yes
May 13,2017
Minithumbup
Coral Taylor
By: 'D'
May 13,2017
0 people found
this helpful
Recently work with Coral, super impressive with the way she handle everything. Really professional and fast to response to any problem occur. Such a pleasure to work with....
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Comment on agent fees
good
Was this helpful? Yes
May 12,2017
Minithumbup
Tony Varghese
By: 'Simon E1'
May 12,2017
3 people found
this helpful
Thanks very much to Tony Varghese from Ludlow Thompson for his advice about the sale and finding a buyer in less than a week! Tony was very adept at keeping things moving when the buyer was delaying. Thanks very much for you help in bringing the sale to completion in a very professional manner. Many thanks! Simon Howson...
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Comment on agent fees
In line with London Prices.
Was this helpful? Yes
May 12,2017
Minithumbup
Tony Varghese
By: 'Jules'
May 12,2017
3 people found
this helpful
Our agent Tony Varghese was very professional in the selling of our property and everything went very smoothly, and I would recommend him....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • E1
  • EC2
  • E6
  • E1W
  • E11
  • E14
  • E13
  • E2
  • E15
  • EC1
  • SE1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,800
  • Max: Β£4,000,000

Letting
  • Min: Β£0
  • Max: Β£4,000,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
157 5 451 20 89 0 103 1 45 2
Jacob Burston Jacob Burston
Lettings Manager
181 reviews

About Jacob No description set View full profile
Yasmine Sampson Yasmine Sampson
Apprentice Lettings Negotiator
0 reviews

About Yasmine No description set View full profile
Tony Varghese Tony Varghese
Sales Manager
113 reviews

About Tony Having worked in the industry and with Ludlow Thompson since 2006, Tony has a wealth of experience in property sales. Tony graduated from Queen Mary, University of London with a Law Degree and joined View full profile
Coral Taylor Coral Taylor
Sales Negotiator
8 reviews

About Coral No description set View full profile
Hassan Bacchus Hassan Bacchus
Lettings Negotiator
26 reviews

About Hassan No description set View full profile
Daniel Scott Daniel Scott
Lettings Negotiator
48 reviews

About Daniel No description set View full profile
Shahan Rashid - upload your photo Shahan Rashid
1 reviews

About Shahan No description set View full profile
Anne Braimah - no image available Anne Braimah
Lettings Negotiator
6 reviews

About Anne No description set View full profile
Alexander Escott - no image available Alexander Escott
Sales Negotiator
0 reviews

About Alexander No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 9:36 AM 02/05/2017 by Anne Braimah

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