• Jacob Burston
    Jacob Burston
  • Tony Varghese
    Tony Varghese
  • Coral Taylor
    Coral Taylor
  • Chelsea Shanahan
    Chelsea Shanahan
  • Samihah Khanam
    Samihah Khanam
  • Hassan Bacchus
    Hassan Bacchus
  • Daniel Scott
    Daniel Scott
  • claim your profile
    Shahan Rashid
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are loo Read full description...king to buy, let, sell or rent the team at our City Docklands Office are waiting to hear from you!
ludlowthompson

(City/Docklands Office/Branch)3-5 Dock Street Tower Hamlets, London
Greater London
E1 8JN

020 7480 0120
Apr 19,2017
Minithumbup
Shahan Rashid
Daniel Scott
By:
Apr 19,2017
0 people found
this helpful
Great service from Shahan, very friendly, quick, and competent. Helpful throughout! Will not hesitate recommending to others looking to rent....
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Apr 14,2017
Minithumbup
Samihah Khanam
By:
Apr 14,2017
0 people found
this helpful
Excellent customer service Did a great job handling all the extra info I needed and managed move in arrangement super quickly. Definitely would recommend Ludlow based on my experience...
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Apr 13,2017
Minithumbdown
By:
Apr 13,2017
0 people found
this helpful
Very disappointed by the service of that agency. The agents are rude and not responsive. After moving out no check-out report was provided and after multiple chases no agent ever comes back. Check-in report was done very poorly missing all the furniture inventory. The agency refused me to have any breaking clause in the contract. The agency has a high rating just because they force clients to write a review in their office after signing the contract which violates the rules of the reviews....
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Comment on agent fees
High fees for a such a bad service.
Was this helpful? Yes
By: ludlowthompson
Apr 13, 2017
View all comments (1)
Dear Andrei, Thank you for taking the time to give feedback on the service you've received from ludlowthompson. At ludlowthompson we pride ourselves on customer service so it is always disappointing to hear that a customer's expectations have not been met. We can confirm that it is certainly not our policy to 'force' customers into writing reviews for us. Our high position on allAgents is a result of the high standards of customer service we provide and of the many happy customers that we hav ...
Apr 13,2017
Minithumbup
Hassan Bacchus
By:
Apr 13,2017
0 people found
this helpful
Good service I received during viewing the flat till the contract has been signed. And hope I could get good service during i live in the flat as well....
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Comment on agent fees
Fantastic service would definitely recommend him.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Daniel Scott
By:
Apr 11,2017
0 people found
this helpful
Good customer service. The agent was very helpful and tried to help us sort out some issues about the renting process....
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Mar 31,2017
Minithumbup
Daniel Scott
By:
Mar 31,2017
0 people found
this helpful
Great customer service, very helpful and ready to help at very short notice. I would definitely recommend Daniel to get the job done...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Daniel Scott
By:
Mar 31,2017
0 people found
this helpful
Efficient, friendly and very hardworking. I took in keys on a Friday evening, and found Daniel still there. It was about 9.45 pm. I was impressed. This quality of service and quiet competence have been impressive. The cheerfulness in the course of the letting has been a characteristic that I found most welcome....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 24,2017
Minithumbup
Daniel Scott
By:
Mar 24,2017
0 people found
this helpful
Daniel was very helpful throughout the process, especially considering we were abroad on holiday. He was responsive, knowledgable and professional....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Daniel Scott
Jacob Burston
By:
Mar 24,2017
0 people found
this helpful
Daniel was easy to deal with, he managed our expectations and helped speed up the process while we were on holiday. Friendly and responsive. Jake was really helpful later in the referencing process and was great to deal with....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2017
Minithumbup
Daniel Scott
By:
Mar 14,2017
0 people found
this helpful
Dan has made things so easy for me from start to finish - he has been by far the best agent I've dealt with on my search for a new home. I have complete confidence in him, which is rare in the estate agent industry. He has gone to great lengths, is always positive and is prompt and polite in all of our conversations. Thanks, Dan!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 11,2017
Minithumbup
Hassan Bacchus
Samihah Khanam
By:
Mar 11,2017
0 people found
this helpful
Customer service excellent very patient and took time to explain into details. Always kept on contact to update on the progress during the time of referencing and also helpful.Hassan is very respectful as well....
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Comment on agent fees
Good as he was a very efficient person and made my life easy as he kept me up to date with every thing which was going on.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Tony Varghese
Coral Taylor
By:
Mar 02,2017
0 people found
this helpful
Very professional ,extremely helpful,nothing was too much trouble .Helped us through each step of the moving process with advice and an understanding of our needs....
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Was this helpful? Yes
Mar 01,2017
Minithumbup
Chelsea Shanahan
Tony Varghese
By:
Mar 01,2017
0 people found
this helpful
Dealing with Chelsea and tony throughout the purchase of my property was more than pleasant. Chelsea, who showed me the property gave me great understanding of the area, giving me great peace of mind I was getting the best property for myself. She was on hand to help with any questions I had. Tony was a pleasure to deal with throughout the buying process of this property and ensured the sale was as simple as it could be. Both were great throughout and were very helpful. I would defiantly recomme...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 01,2017
Minithumbup
Coral Taylor
Tony Varghese
By:
Mar 01,2017
1 people found
this helpful
Having heard and experienced nightmare stories about London estate agents - I was very pleased to find a completely different picture at Ludlow Thompson's City Docklands office! Both Coral and Tony were at all times very pleasant and professional to deal with. Throughout several viewings and subsequent follow up questions and queries both Coral and Tony were extremely responsive and helpful - even when being asked questions that were possibly outside of their remit. I felt questions were al...
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Comment on agent fees
n/a as buyer
Was this helpful? Yes
Mar 01,2017
Minithumbup
Coral Taylor
By:
Mar 01,2017
0 people found
this helpful
Coral was very helpful with my property search. She was professional and timely in her communication and interaction with me....
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Was this helpful? Yes
Feb 28,2017
Minithumbup
Tony Varghese
Chelsea Shanahan
By:
Feb 28,2017
0 people found
this helpful
I found this agent to be very proactive and thorough when selling my property. Tony valued the property and was true to his word in terms of bringing lots of buyers to view and negotiating a very good price for me. The sale was completed very quickly and I thought both Tony and Chelsea went beyond what I have experienced before with estate agents. Very happy with their service and will use them again....
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Comment on agent fees
A little more than others but they made up for it in the price I got and great service.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Neel Sangani
By:
Feb 24,2017
0 people found
this helpful
Neel has been very helpful and responsive throughout the process, keeping us up to speed and ensuring all our questions were answered...
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Comment on agent fees
the agency fees were very expensive but we were given a 30% discount.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Neel Sangani
Samihah Khanam
By:
Feb 24,2017
0 people found
this helpful
The service Neel provided was exceptional. I feel he went above and beyond in answering all of our questions - As first time renters we had lots of enquiries which he happily and swiftly answered. He was more than happy to help with some of our additional requests and was always friendly and knowledgable....
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Comment on agent fees
The rates were fairly standard
Was this helpful? Yes
Feb 22,2017
Minithumbup
Chelsea Shanahan
Tony Varghese
By:
Feb 22,2017
0 people found
this helpful
I found experience of buying very straight forward and both chelsea and tony were professional throughout. Chelsea showed me the property and helped me to secure it and Tony was very efficient in getting the sale through within a month. Couldn't ask for more....
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Comment on agent fees
NA
Was this helpful? Yes
Feb 15,2017
Minithumbup
Jacob Burston
By:
Feb 15,2017
0 people found
this helpful
jacob is prompt with responses be it via email or by call in addition to being helpful and friendly. also he does not send too many emails...
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Was this helpful? Yes
Feb 10,2017
Minithumbup
Daniel Scott
Hassan Bacchus
By:
Feb 10,2017
0 people found
this helpful
Daniel was an excellent agent. He actually found a property outside of the area I was looking for, which I loved and end up being my actual property. Moreover, he was very pacient explaining all the details of the agreement and also very flexible in the negotiation of the price for the apartment. To sum up, a distinctive professional which I highly recommend for future agreements....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
Neel Sangani
Hassan Bacchus
By:
Feb 10,2017
0 people found
this helpful
Good communication throughout the process. All queries were closed out promptly and to satisfaction. Would recommend to colleagues as the service was great....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 09,2017
Minithumbup
Jacob Burston
Tony Varghese
By:
Feb 09,2017
0 people found
this helpful
Our property came unexpectedly back to the lettings market during the difficult period after Christmas and following Brexit. Jacob, Tony and the team dealt sensitively with the challenging behaviour of the sitting tenant, and organised an impressive number of viewings to ensure the void period was minimised. We were present during a few of these viewings which were undertaken in an unobtrusive, knowledgeable and professional manner. Jacob also managed to help sort out an on-going issue with the ...
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Comment on agent fees
Fees OK in the current marketplace, though I would never refuse a reduction!!
Was this helpful? Yes
Feb 09,2017
Minithumbup
Neel Sangani
Hassan Bacchus
By:
Feb 09,2017
0 people found
this helpful
Prompt and courteous service at all times making the move in to the property as painless and stress free as possible...
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Was this helpful? Yes
Jan 31,2017
Minithumbup
Neel Sangani
Samihah Khanam
By:
Jan 31,2017
0 people found
this helpful
Over and above what was expected of them. More than happy to settle any queries and always on hand to give quick responses....
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Comment on agent fees
'Twas a bit expensive
Was this helpful? Yes
Jan 30,2017
Minithumbup
Jacob Burston
Samihah Khanam
By:
Jan 30,2017
0 people found
this helpful
I have never rented a flat on my own before and from the first visit with Samihah, which was both friendly, helpful and relaxed, to the simple / easy to understand emails and conversations with Jacob and others, the whole experience has been great. I work in the insurance industry where we remind employees to put clients first, both Jacob and Samihah do that with a very natural and relaxed style. Thank you both for making this such an easy process....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 30,2017
Minithumbup
Daniel Scott
Jacob Burston
By:
Jan 30,2017
0 people found
this helpful
Daniel was professional and trustworthy when he showed us thd property 2 fimes. Im happy with the end result that we are moving in to the property and also the experience of signing the contract where Daniel has answered all our questions tk satisfaction I was not happy with response to emails being very slow and needing lot of follow up, and a particular phone conversation where Daniel suggested I do not call him for follow ups and it appeared very rude....
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Was this helpful? Yes
Jan 30,2017
Minithumbup
Hassan Bacchus
By:
Jan 30,2017
0 people found
this helpful
Very supportive, able to asssist whenever i called from the day i was engaged into viewing the property, special thanks to hassan for finding the property for my exact match....
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Comment on agent fees
It was worth the fees as he was a fantastic agent.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Daniel Scott
By:
Jan 27,2017
0 people found
this helpful
We met daniel at tbe flat and he was really friendly and helpful. We managed to get the first place we viewed which was great as we needed tomove as soon as possible. 2 weeks after viewing allthe documents we signed and we had the keys. We also managed to get the rent down to our budget which was cheaper than the original asking price. Two very happy customers....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 26,2017
Minithumbup
Samihah Khanam
By:
Jan 26,2017
0 people found
this helpful
She is a generous girl and helpful and she even convinced me to take the property and she talked to the landlorder to reduced the price and to the manager to reduce the agency fees.Am so happy...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • E1
  • EC2
  • E6
  • E1W
  • E11
  • E14
  • E13
  • E2
  • E15
  • EC1
  • SE1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,800
  • Max: Β£4,000,000

Letting
  • Min: Β£0
  • Max: Β£4,000,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
152 5 427 20 82 0 100 1 45 2
Jacob Burston Jacob Burston
Lettings Manager
178 reviews

About Jacob No description set View full profile
Tony Varghese Tony Varghese
Sales Manager
104 reviews

About Tony No description set View full profile
Coral Taylor Coral Taylor
Sales Negotiator
4 reviews

About Coral No description set View full profile
Chelsea Shanahan Chelsea Shanahan
Apprentice Sales Negotiator
3 reviews

About Chelsea No description set View full profile
Samihah Khanam Samihah Khanam
Lettings Negotiator
94 reviews

About Samihah No description set View full profile
Hassan Bacchus Hassan Bacchus
Lettings Negotiator
21 reviews

About Hassan No description set View full profile
Daniel Scott Daniel Scott
Lettings Negotiator
34 reviews

About Daniel No description set View full profile
Shahan Rashid - upload your photo Shahan Rashid
1 reviews

About Shahan No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 4:49 PM 19/04/2017 by Shahan Rashid

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 4:49 PM 19/04/2017 by Shahan Rashid

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