• Jacob Burston
    Jacob Burston
  • Tony Varghese
    Tony Varghese
  • Coral Taylor
    Coral Taylor
  • Chelsea Shanahan
    Chelsea Shanahan
  • Samihah Khanam
    Samihah Khanam
  • Harry Frankland
    Harry Frankland
  • Hassan Bacchus
    Hassan Bacchus
  • Daniel Scott
    Daniel Scott
  • claim your profile
    Shahan Rashid
  • claim your profile
    Anne Braimah
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are loo Read full description...king to buy, let, sell or rent the team at our City Docklands Office are waiting to hear from you!
ludlowthompson

(City/Docklands Office/Branch)3-5 Dock Street Tower Hamlets, London
Greater London
E1 8JN

020 7480 0120
May 22,2017
Minithumbup
Tony Varghese
Coral Taylor
By:
May 22,2017
1 people found
this helpful
We used Ludlow Thompson to sell our London property. Tony and the team worked hard from start to finish. Communication was great and we were kept in the loop throughout every stage of the process. Both Tony and Coral were a pleasure to deal with- friendly and cheerful,nothing was ever to much trouble for them. Tony was always available to help us out with our questions-always responded quickly. We achieved more than our asking price for our property-this was all down to Tony and the teams hard...
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Comment on agent fees
good-worth every penny of their fees
Was this helpful? Yes
May 19,2017
Minithumbup
Daniel Scott
By:
May 19,2017
0 people found
this helpful
Very first good impression while viewing the flat, professional and very easy to organise things with. Always available on telephone at any "reasonable" time. Would recommend without hesitation....
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Comment on agent fees
Good
Was this helpful? Yes
May 18,2017
Minithumbup
Andrew Dunham
By:
May 18,2017
0 people found
this helpful
The front and rear garden of the property was neglected for a number of years and was overtaken by weeds. Engaged Ludlow Thompson to have the weeds removed and also trim the trees as the managing agent complained. Andrew did an excellent job in organising the job and completing it in good time....
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Comment on agent fees
Price of the fees was reasonable.
Was this helpful? Yes
May 17,2017
Minithumbup
Jacob Burston
By:
May 17,2017
0 people found
this helpful
Mr Jacob Burston, letting manager at London CityDocklands branch, is very friendly, efficient, sincere and serious in his work. He was very prompt to answer all my queries in all my emails.I was really impressed by his good personality. Well done!...
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Was this helpful? Yes
May 16,2017
Minithumbup
Daniel Scott
By:
May 16,2017
0 people found
this helpful
Very professional team, quick to respond and easy and nice to deal with. Daniel was the first agent who contacted me on the phone and moved on from there helping me to rent my flat out....
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Comment on agent fees
Average
Was this helpful? Yes
May 16,2017
Minithumbup
Tony Varghese
By:
May 16,2017
2 people found
this helpful
Tony was very helpful in the purchase of my new home. He was very responsive via email and I will consider Ludlow Thompson in future estate agent needs...
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Comment on agent fees
N/A
Was this helpful? Yes
May 13,2017
Minithumbup
Coral Taylor
By:
May 13,2017
0 people found
this helpful
Recently work with Coral, super impressive with the way she handle everything. Really professional and fast to response to any problem occur. Such a pleasure to work with....
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Comment on agent fees
good
Was this helpful? Yes
May 12,2017
Minithumbup
Tony Varghese
By:
May 12,2017
3 people found
this helpful
Thanks very much to Tony Varghese from Ludlow Thompson for his advice about the sale and finding a buyer in less than a week! Tony was very adept at keeping things moving when the buyer was delaying. Thanks very much for you help in bringing the sale to completion in a very professional manner. Many thanks! Simon Howson...
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Comment on agent fees
In line with London Prices.
Was this helpful? Yes
May 12,2017
Minithumbup
Tony Varghese
By:
May 12,2017
3 people found
this helpful
Our agent Tony Varghese was very professional in the selling of our property and everything went very smoothly, and I would recommend him....
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
Daniel Scott
By:
May 08,2017
0 people found
this helpful
The property we have moved into is lovely, great location, Daniel is always friendly over emails. We are happy that they will negotiate a new sofa for us. Very easy going friendly people that work here and they are always contactable and have always been efficient....
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Was this helpful? Yes
May 08,2017
Minithumbup
Daniel Scott
By:
May 08,2017
0 people found
this helpful
Daniel has been great and dealt with the property handover in an efficient manner. I would highly recommend Daniel for any future property management....
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Comment on agent fees
Fine
Was this helpful? Yes
May 05,2017
Minithumbup
Samihah Khanam
By:
May 05,2017
0 people found
this helpful
Helped my partner and I get a flat in record time even though we just landed from Australia. Highly Recommended!!...
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Was this helpful? Yes
May 04,2017
Minithumbup
Tony Varghese
By:
May 04,2017
3 people found
this helpful
Just want to let you know how helpful and friendly Tony was and the speed in which he sold my fathers house. Many thanks much appreciated...
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Comment on agent fees
Good
Was this helpful? Yes
May 03,2017
Minithumbup
Tony Varghese
By:
May 03,2017
3 people found
this helpful
Tony Varghese provided us with an excellent service. Without his efforts, I do not think our sale would have completed. Tony liaised with the buyer and proposed realistic and helpful solutions to disagreements between the solicitors which could have delayed or endangered the sale. I would certainly recommend Tony to people looking to sell property....
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Comment on agent fees
Reasonable. As agreed.
Was this helpful? Yes
May 02,2017
Minithumbup
Tony Varghese
By:
May 02,2017
5 people found
this helpful
Working with Tony Varghese at Ludlow Thompson exceeded any of my expectations. He had the property sold within a week. Right away Tony was incredibly friendly and explained all the procedures so that we understood them. I cannot recommend him enough. If you have a property to sell, Tony is your man. Tony even met us late one evening as there was a problem. I truly believe his expertise helped tremendously in the property being sold.... extremely quickly at that. I highly recommend Tony!...
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Was this helpful? Yes
Apr 30,2017
Minithumbup
Hassan Bacchus
By:
Apr 30,2017
0 people found
this helpful
Hassan was very helpfull with the whole process, and explained things in a way that was easy to understand as jake and me had not rented a property before. I would recommend him tovfreinds ifthey where looking. He also reduced tge fees when i explained to him ludlowthompsons fees where higher tgan other agents....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 28,2017
Minithumbup
Anne Braimah
By:
Apr 28,2017
0 people found
this helpful
The service with Anne was really good. She is efficient and she always was trying to help us. She did a good job....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Jacob Burston
By:
Apr 26,2017
1 people found
this helpful
In a world where feedback is important to a Business I thought I would take the time to comment on the exceptional service I have had from Jacob Burston. When my last tenant left after a long tenancy it would have been easy for Jake to re let it straight away but he advised me a higher rental could be achieved with putting down wood flooring and repainting to freshen the flat up. His advice was spot on and I am pleased to say he has achieved an extra £120 a month rent and secured a new t...
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Comment on agent fees
Fair for full managed service
Was this helpful? Yes
Apr 19,2017
Minithumbup
Shahan Rashid
Daniel Scott
By:
Apr 19,2017
0 people found
this helpful
Great service from Shahan, very friendly, quick, and competent. Helpful throughout! Will not hesitate recommending to others looking to rent....
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Was this helpful? Yes
Apr 14,2017
Minithumbup
Samihah Khanam
By:
Apr 14,2017
0 people found
this helpful
Excellent customer service Did a great job handling all the extra info I needed and managed move in arrangement super quickly. Definitely would recommend Ludlow based on my experience...
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Was this helpful? Yes
Apr 13,2017
Minithumbdown
By:
Apr 13,2017
0 people found
this helpful
Very disappointed by the service of that agency. The agents are rude and not responsive. After moving out no check-out report was provided and after multiple chases no agent ever comes back. Check-in report was done very poorly missing all the furniture inventory. The agency refused me to have any breaking clause in the contract. The agency has a high rating just because they force clients to write a review in their office after signing the contract which violates the rules of the reviews....
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Comment on agent fees
High fees for a such a bad service.
Was this helpful? Yes
By: ludlowthompson
Apr 13, 2017
View all comments (1)
Dear Andrei, Thank you for taking the time to give feedback on the service you've received from ludlowthompson. At ludlowthompson we pride ourselves on customer service so it is always disappointing to hear that a customer's expectations have not been met. We can confirm that it is certainly not our policy to 'force' customers into writing reviews for us. Our high position on allAgents is a result of the high standards of customer service we provide and of the many happy customers that we hav ...
Apr 13,2017
Minithumbup
Hassan Bacchus
By:
Apr 13,2017
0 people found
this helpful
Good service I received during viewing the flat till the contract has been signed. And hope I could get good service during i live in the flat as well....
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Comment on agent fees
Fantastic service would definitely recommend him.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Daniel Scott
By:
Apr 11,2017
0 people found
this helpful
Good customer service. The agent was very helpful and tried to help us sort out some issues about the renting process....
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Daniel Scott
By:
Mar 31,2017
0 people found
this helpful
Great customer service, very helpful and ready to help at very short notice. I would definitely recommend Daniel to get the job done...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Daniel Scott
By:
Mar 31,2017
0 people found
this helpful
Efficient, friendly and very hardworking. I took in keys on a Friday evening, and found Daniel still there. It was about 9.45 pm. I was impressed. This quality of service and quiet competence have been impressive. The cheerfulness in the course of the letting has been a characteristic that I found most welcome....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 24,2017
Minithumbup
Daniel Scott
By:
Mar 24,2017
0 people found
this helpful
Daniel was very helpful throughout the process, especially considering we were abroad on holiday. He was responsive, knowledgable and professional....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Daniel Scott
Jacob Burston
By:
Mar 24,2017
0 people found
this helpful
Daniel was easy to deal with, he managed our expectations and helped speed up the process while we were on holiday. Friendly and responsive. Jake was really helpful later in the referencing process and was great to deal with....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2017
Minithumbup
Daniel Scott
By:
Mar 14,2017
0 people found
this helpful
Dan has made things so easy for me from start to finish - he has been by far the best agent I've dealt with on my search for a new home. I have complete confidence in him, which is rare in the estate agent industry. He has gone to great lengths, is always positive and is prompt and polite in all of our conversations. Thanks, Dan!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 11,2017
Minithumbup
Hassan Bacchus
Samihah Khanam
By:
Mar 11,2017
0 people found
this helpful
Customer service excellent very patient and took time to explain into details. Always kept on contact to update on the progress during the time of referencing and also helpful.Hassan is very respectful as well....
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Comment on agent fees
Good as he was a very efficient person and made my life easy as he kept me up to date with every thing which was going on.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Tony Varghese
Coral Taylor
By:
Mar 02,2017
3 people found
this helpful
Very professional ,extremely helpful,nothing was too much trouble .Helped us through each step of the moving process with advice and an understanding of our needs....
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Was this helpful? Yes
Areas covered
  • E1
  • EC2
  • E6
  • E1W
  • E11
  • E14
  • E13
  • E2
  • E15
  • EC1
  • SE1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,800
  • Max: Β£4,000,000

Letting
  • Min: Β£0
  • Max: Β£4,000,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
156 5 433 20 88 0 102 1 45 2
Jacob Burston Jacob Burston
Lettings Manager
180 reviews

About Jacob No description set View full profile
Tony Varghese Tony Varghese
Sales Manager
111 reviews

About Tony Having worked in the industry and with Ludlow Thompson since 2006, Tony has a wealth of experience in property sales. Tony graduated from Queen Mary, University of London with a Law Degree and joined View full profile
Coral Taylor Coral Taylor
Sales Negotiator
6 reviews

About Coral No description set View full profile
Chelsea Shanahan Chelsea Shanahan
Apprentice Sales Negotiator
3 reviews

About Chelsea No description set View full profile
Samihah Khanam Samihah Khanam
Lettings Negotiator
95 reviews

About Samihah No description set View full profile
Harry Frankland Harry Frankland
26 reviews

About Harry No description set View full profile
Hassan Bacchus Hassan Bacchus
Lettings Negotiator
22 reviews

About Hassan No description set View full profile
Daniel Scott Daniel Scott
Lettings Negotiator
38 reviews

About Daniel No description set View full profile
Shahan Rashid - upload your photo Shahan Rashid
1 reviews

About Shahan No description set View full profile
Anne Braimah - upload your photo Anne Braimah
1 reviews

About Anne No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 9:36 AM 02/05/2017 by Anne Braimah

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