• Jacob Burston
    Jacob Burston
  • Tony Varghese
    Tony Varghese
  • Coral Taylor
    Coral Taylor
  • Hassan Bacchus
    Hassan Bacchus
  • Daniel Scott
    Daniel Scott
  • Reiss Stewart
    Reiss Stewart
  • Anne Braimah
    Anne Braimah
  • Alexander Escott
    Alexander Escott
  • claim your profile
    Pierce McGrenaghan
  • upload your photo
    David Phillips
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are loo Read full description...king to buy, let, sell or rent the team at our City Docklands Office are waiting to hear from you!
ludlowthompson

(City/Docklands Office/Branch)3-5 Dock Street Tower Hamlets, London
Greater London
E1 8JN

020 7480 0120
Feb 08,2018
Minithumbup
Alexander Escott
By: 'Shah M'
Feb 08,2018
0 people found
this helpful
Visited Alex on a Saturday with no appointment, he was able to facilitate a same day viewing for a couple of properties. Eventually we made an offer on one of the properties. I would like to highlight that throughout the process, Alex was very honest and understanding and put no pressure on us which has been the case in many previous purchases. He was able to relay messages between myself and the vendor clearly, and managed both sides expectations properly. Overall I would highly recommend Ale...
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Was this helpful? Yes
Feb 08,2018
Minithumbup
Alexander Escott
By: 'Mrs Shah'
Feb 08,2018
0 people found
this helpful
Received excellent service from Alex. I was nervous of sales people that were pushy so was extremely pleased to find that Alex has an easy mannerism about him. We found him friendly, professional, helpful and knows the area. I wouldn't hesitate to recommend him....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 06,2018
Minithumbup
Tony Varghese
Alexander Escott
By: 'DLaw'
Feb 06,2018
1 people found
this helpful
I have to thank both Tony & Alex for assisting with the sale of my property. I had my flat on with another agent and was tied into a contract for 8 weeks and had 3 viewings during that time. I then signed up with Ludlow Thompson and Alex had me an offer which I accepted within 10 days of marketing my property. Excellent work form all the team at Ludlow Thompson, Dock Street. If you are thinking about selling your property of looking to buy in the area then these guys truly know their stuff. ...
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Comment on agent fees
Very fair fees arranged.
Was this helpful? Yes
Feb 05,2018
Minithumbup
Daniel Scott
By: 'Jaroslavas'
Feb 05,2018
0 people found
this helpful
It was a good process and everything was very quick and easy. Daniel was a good help to me and I will recommend him a lot...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 26,2018
Minithumbdown
By: 'Mrs C'
Jan 26,2018
0 people found
this helpful
We used Ludlow Thompson to sell our flat. Initially it was very slow but there were a number of viewings. Communication wasn't great from the sales manager which delayed the process a bit. We then had Alex take over and he really did help in getting the process moving. The communication from him was good and he was quick to respond to any issues. Thank you Alex....
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Was this helpful? Yes
Jan 11,2018
Minithumbup
Reiss Stewart
By: 'Courtney'
Jan 11,2018
1 people found
this helpful
Reiss was excellent to deal with; professional and friendly. He kept in contact with me throughout, punctual to all my viewings, accommodating to any worries or queries I had, and committed in going above and beyond, and finding the perfect property for me. After dealing with numerous of other agents in London, Reiss was by far the best. I would not hesitate to recommend Reiss and ludlowthompson, and would definitely work with him again....
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Was this helpful? Yes
Jan 11,2018
Minithumbup
Reiss Stewart
By: 'Mandy'
Jan 11,2018
0 people found
this helpful
Reiss was polite, professional and kept us fully informed. On time for viewings and very efficient afterwards dealing with follow up questions and next steps. Quite a difference from some experiences elsewhere. Would recommend estate agents based on dealings with Reiss....
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Comment on agent fees
No issues
Was this helpful? Yes
Dec 21,2017
Minithumbup
David Phillips
By: 'Chris'
Dec 21,2017
0 people found
this helpful
I was very happy with my interaction with David. He was very professional, knowledgeable and easy to do business with. Very happy with my new flat...
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Reiss Stewart
By: 'ash432'
Dec 11,2017
0 people found
this helpful
Reiss was extremely helpful during our search, I would thoroughly recommend to anyone. Extremely approachable and allowed us the time to make an informed decision on the property & whether it was suitable for our needs or not. Thanks Again...
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Reiss Stewart
By: 'Tom'
Dec 11,2017
0 people found
this helpful
Reiss is a fantastic agent to have help find our perfect place. He is friendly, upbeat and really cares for your search and getting the best terms for your situation. He was on our side the whole time and was really passionate about finding us a great place. A pleasure to have him help in our search...
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Was this helpful? Yes
Nov 29,2017
Minithumbup
Reiss Stewart
By: 'Hilary Nisbet'
Nov 29,2017
0 people found
this helpful
Reiss was really lovely and helpful for helping me find a property that matched my budget and preferences. When working full time and looking for a home at the same time Reiss was a real god send for looking at other options, keeping me up to date and being flexible with our requirements. Great service all around!...
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Comment on agent fees
good
Was this helpful? Yes
Nov 29,2017
Minithumbup
Alexander Escott
By: 'Nick'
Nov 29,2017
0 people found
this helpful
Alex was very helpful with my sale, there were complicating factors between myself and the vendor which he acted as a very efficient intermediary on. Generally communication was timely and efficient and I didn't find myself chasing him on things where an update was outstanding....
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Comment on agent fees
As a buyer I cannot comment on the AgentÒ€ℒs fees.
Was this helpful? Yes
Nov 24,2017
Minithumbup
Reiss Stewart
By: 'Ashraf Miah'
Nov 24,2017
0 people found
this helpful
Agent very professional and welcoming. He understands and listens to carefully to what is required of him. Great comminicater and easy to deal with....
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Comment on agent fees
Agent fee worth paying as youÒ€ℒll get great service in return
Was this helpful? Yes
Nov 19,2017
Minithumbup
Tony Varghese
By: 'Andrew'
Nov 19,2017
0 people found
this helpful
Tony was professional and helpful throughout our sale, helping with all the issues we had, and dealing with all sides to make sure that the sale went to exchange, and more than once stopped the chain collapsing. I would recommend Tony to anyone selling or buying....
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Comment on agent fees
good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Hassan Bacchus
By: 'Andrei'
Nov 17,2017
0 people found
this helpful
Hasssn has made this process very easy for me as I had a deadline of moving in to a properly in 5 days. He was always accessible and I would definitely recommend him....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Hassan Bacchus
By: 'Que'
Nov 15,2017
0 people found
this helpful
I would definitely recommend Hassan to other people as he made the whole process very easy as he kept us informed through every step and made sure things ran as smooth as possible....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2017
Minithumbup
Jacob Burston
By: 'Oliver Michell'
Nov 11,2017
0 people found
this helpful
Absolutely first rate service - I have 3 properties in London and they are managed by Ludlow Thompson because of Jacob...
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Comment on agent fees
Much better value than the competition, and a truly impressive service
Was this helpful? Yes
Nov 03,2017
Minithumbup
Tony Varghese
By: 'Emily'
Nov 03,2017
0 people found
this helpful
Tony was the agent on a property we recently purchased. Unfortunately the conveyancing process took longer and was more complicated than anyone would have liked - but Tony stayed involved and was instrumental in keeping the process moving. Without his constant communication with both the sellers and us (including some late evening calls) and his prodding of the solicitors on both sides, I really think the deal would have fallen apart. Thank you Tony for quickly doing all you could to move it for...
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Was this helpful? Yes
Nov 01,2017
Minithumbup
Tony Varghese
Coral Taylor
By: 'Simon'
Nov 01,2017
0 people found
this helpful
Tony & Coral were very professional throughout the process of my flat sale, responding promptly to queries and Coral, in particular, was excellent in chasing things up when required....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 31,2017
Minithumbup
Daniel Scott
Hassan Bacchus
By: 'Leigh'
Oct 31,2017
0 people found
this helpful
The service has been fantastic. Very professional and Daniel Scott and his manager were great at guiding me every step of the way through the process and were extremely helpful in answering of my questions. This was the best experience I've had with a letting agency in London....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2017
Minithumbup
Daniel Scott
By: 'Tom'
Oct 26,2017
0 people found
this helpful
Daniel was great and really helpful. The entire process was quick and stress less. Always easy to get hold off and really responsive on a Sunday. Cheers for the awesome job and property!...
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Comment on agent fees
Decent
Was this helpful? Yes
Oct 25,2017
Minithumbup
Daniel Scott
By: 'Will'
Oct 25,2017
0 people found
this helpful
Very Good customer service and professionalism Efficient and smooth process Very helpful Highly recommend using this agency in the future...
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Was this helpful? Yes
Oct 23,2017
Minithumbup
Daniel Scott
By: 'Vanessa'
Oct 23,2017
0 people found
this helpful
My boyfriend and I were looking for a flat and Daniel quickly showed up to offer the best alternatives based on the show...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2017
Minithumbup
Reiss Stewart
By: 'Zameira'
Oct 20,2017
0 people found
this helpful
Agent delivered great service, replied to emails and messages very quickly and worked fast with sorting things. Came across as genuine and understanding and the family spoke highly of him....
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Was this helpful? Yes
Oct 16,2017
Minithumbup
Daniel Scott
Anne Braimah
By: 'Diana'
Oct 16,2017
0 people found
this helpful
Daniel Scott was great at working fast and very efficiently to sort out the property. Thank you! Would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 16,2017
Minithumbup
Coral Taylor
By: 'Jakub'
Oct 16,2017
0 people found
this helpful
I have received excellent service from Coral. I have only seen two properties with her but knew that one is just right from me. She has been the intermediary between myself and the seller from the very beginning on price, through contract and solicitor enquiries up to completion and handing over keys. She has met all my needs, tried to follow up and speed up things where needed, and always on hand. A smooth process....
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Comment on agent fees
NA
Was this helpful? Yes
Oct 09,2017
Minithumbup
Daniel Scott
By: 'Fiona'
Oct 09,2017
0 people found
this helpful
Daniel has been a fantastic point of contact throughout the whole process of our flat hunt. He provided a very personal service and has been very responsive to all queries. Highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 09,2017
Minithumbup
David Phillips
Daniel Scott
By: 'Xin'
Oct 09,2017
0 people found
this helpful
Respond quick. Good attitude. Help me negotiate with landlord. Even though after I put the offer, move in date has changed again and again. Still appreciate his hard work....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2017
Minithumbup
Daniel Scott
By: 'Onon'
Oct 06,2017
0 people found
this helpful
Absolutely fantastic. Found my flat and contacted him about renting it. Was able to do a viewing within the hour get my deposit within the day got my moving into the flat within three days. Also very reassuring and was able to answer all of my questions with a straight no nonsense way. Highly recommend...
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Comment on agent fees
Decent
Was this helpful? Yes
Oct 06,2017
Minithumbup
Daniel Scott
By: 'Remberto'
Oct 06,2017
0 people found
this helpful
Amazing flat In a great location in Aldgate. The Ludlow Thompson team in dock lands was really helpful especially Daniel....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • E1
  • EC2
  • E6
  • E1W
  • E11
  • E14
  • E13
  • E2
  • E15
  • EC1
  • SE1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,800
  • Max: Β£4,000,000

Letting
  • Min: Β£0
  • Max: Β£4,000,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
158 5 483 20 92 1 108 1 45 2
Jacob Burston Jacob Burston
Lettings Manager
182 reviews

About Jacob No description set View full profile
Tony Varghese Tony Varghese
Sales Manager
117 reviews

About Tony Having worked in the industry and with Ludlow Thompson since 2006, Tony has a wealth of experience in property sales. Tony graduated from Queen Mary, University of London with a Law Degree and joined View full profile
Coral Taylor Coral Taylor
Sales Negotiator
11 reviews

About Coral No description set View full profile
Hassan Bacchus Hassan Bacchus
Lettings Negotiator
30 reviews

About Hassan No description set View full profile
Daniel Scott Daniel Scott
Lettings Negotiator
63 reviews

About Daniel No description set View full profile
Reiss Stewart Reiss Stewart
Lettings Negotiator
30 reviews

About Reiss No description set View full profile
Anne Braimah Anne Braimah
Lettings Negotiator
14 reviews

About Anne No description set View full profile
Alexander Escott Alexander Escott
Sales Negotiator
4 reviews

About Alexander No description set View full profile
Pierce McGrenaghan - upload your photo Pierce McGrenaghan
Lettings Negotiator
0 reviews

About Pierce No description set View full profile
David Phillips - no image available David Phillips
Lettings Negotiator
2 reviews

About David No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 9:36 AM 02/05/2017 by Anne Braimah

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