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    Jacob
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    Tony
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    Coral
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    Hassan
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    Reiss
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    Anne
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    Alexander
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    Pierce
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    David
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our City Docklands Office are waiting to hear from you!
ludlowthompson

(Docklands Office/Branch)3-5 Dock Street Tower Hamlets, London
Greater London
E1 8JN

020 7480 0120

“ Excellent service... ”

May 29,2018
Minithumbup
Tony
By: 'Nisrin'
May 29,2018
1 people found
this helpful
Professional, attentive, patient and a joy to work with ! Cant recommend Tony enough... i have worked with him on more than one property and he s always shown consistency. He s highly regarded...
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Was this helpful? Yes

“ HAIDER... ”

May 23,2018
Minithumbup
Haider
By: 'CARLOS'
May 23,2018
0 people found
this helpful
Haider has been very professional and always willing to help with everything . I recommend him without a shadow of a doubt...
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Was this helpful? Yes

“ Fantastic Service!... ”

May 03,2018
Minithumbup
Anne
By: 'Emma'
May 03,2018
0 people found
this helpful
Anne has helped me and my partner rent a one bedroom flat in West Ham. From the moment she turned up for the viewing, she has been more than helpful. She has answered all of our many questions and went out of her way to ...
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Comment on agent fees
The fees we paid were very slightly higher than a few other agents we dealt with but for the service and considering the property is managed I think the fees were reasonable.
Was this helpful? Yes

“ Worst rental experience ever... ”

Apr 30,2018
Minithumbdown
By: 'MCH'
Apr 30,2018
2 people found
this helpful
Extortionate fees and charges and continual harassment from agents. Ludlow Thompson are the worst agency I have ever come across. Ended up leaving early as agents wanted to start viewings three months before my end of contract. Agency stating that items on inventory are missing ...
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Comment on agent fees
Extortionate expensive fees.
Was this helpful? Yes
By: ludlowthompson
Apr 30, 2018
View all comments (1)
Dear MCH, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service and transparency, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would really appreciate if you could please address your concerns in an email to our Customer Services department at customerservices@ludlowthompson.c ...

“ Great service... ”

Apr 16,2018
Minithumbup
Hassan
By: 'FPR'
Apr 16,2018
1 people found
this helpful
He is Responds quickly and in a professional manner. Hassan's also very friendly and approachable. Well done, Ludlow Thompson!...
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Was this helpful? Yes
Mar 13,2018
Minithumbup
Jacob
Tony
By: 'Julia Hines'
Mar 13,2018
1 people found
this helpful
Jake has looked after my flat at Skyline Plaza for the last 3 years and has done an excellent job. He keeps his word and always replies to queries quickly....
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Comment on agent fees
More than I pay for other agents outside London but I appreciate this is central London,
Was this helpful? Yes
Mar 05,2018
Minithumbup
Jacob
Daniel
By: 'egran'
Mar 05,2018
0 people found
this helpful
Daniel and Jake were both fantastic in helping me secure an apartment. From the viewing through to picking up the keys and signing the lease, they were understanding and patient and willing to work with me. I would highly recommend Ludlow Thompson and would welcome ...
read full review
Was this helpful? Yes
Mar 01,2018
Minithumbup
Tony
By: 'Mayu Sylvendan'
Mar 01,2018
2 people found
this helpful
Excellent work in a tricky market. Buyers were also quite demanding and Tony did well to keep them on track and focussed....
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Comment on agent fees
Fine
Was this helpful? Yes
Feb 28,2018
Minithumbup
Tony
By: 'VB'
Feb 28,2018
3 people found
this helpful
The service that Ludlow Thompson of Dock Street E1 provided was over and above my expectation of any estate agent. The patience and understanding of the manager Tony Varghese made a very challenging time for me easy and problem free. I would recommend anyone to ...
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Comment on agent fees
It was a fair price for the service.
Was this helpful? Yes
Feb 25,2018
Minithumbup
Tony
Alexander
By: 'CGF'
Feb 25,2018
2 people found
this helpful
Tony and Alex sold our flat within a couple of weeks in a very challenging market. Very professional and proactive...
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Comment on agent fees
Happy with the fees charged for the service we received
Was this helpful? Yes
Feb 25,2018
Minithumbup
Tony
Alexander
By: 'Steve and Helen'
Feb 25,2018
3 people found
this helpful
Both Tony and Alex were professional and helpful. They arranged for us to see the apt that we wanted quite quickly and were effective in facilitating the sale. The fact that we didn't live in the UK didn't affect their ability to communicate ...
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Comment on agent fees
NA
Was this helpful? Yes
Feb 20,2018
Minithumbdown
By: 'Jade'
Feb 20,2018
3 people found
this helpful
Jacob got us sign our current tenancy contract 2 years ago. He absolutely lied about the process for leaving the flat before the end of the agreed contract and guaranteed us it was such an easy process, which is absolutely not and above all not free ...
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Comment on agent fees
The fees are not justified at all. Once he's received the fees after we signed the contract, he absolutely ignored us and our requests
Was this helpful? Yes
By: lee
Apr 30, 2018
View all comments (1)
Same is happening to me - this is the worst rental company I have ever come across! ...
Feb 08,2018
Minithumbup
Alexander
By: 'Shah M'
Feb 08,2018
3 people found
this helpful
Visited Alex on a Saturday with no appointment, he was able to facilitate a same day viewing for a couple of properties. Eventually we made an offer on one of the properties. I would like to highlight that throughout the process, Alex was very honest ...
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Was this helpful? Yes
Feb 08,2018
Minithumbup
Alexander
By: 'Mrs Shah'
Feb 08,2018
2 people found
this helpful
Received excellent service from Alex. I was nervous of sales people that were pushy so was extremely pleased to find that Alex has an easy mannerism about him. We found him friendly, professional, helpful and knows the area. I wouldn't hesitate to recommend him....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 06,2018
Minithumbup
Tony
Alexander
By: 'DLaw'
Feb 06,2018
3 people found
this helpful
I have to thank both Tony & Alex for assisting with the sale of my property. I had my flat on with another agent and was tied into a contract for 8 weeks and had 3 viewings during that time. I then signed up with Ludlow Thompson ...
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Comment on agent fees
Very fair fees arranged.
Was this helpful? Yes
Feb 05,2018
Minithumbup
Daniel
By: 'Jaroslavas'
Feb 05,2018
0 people found
this helpful
It was a good process and everything was very quick and easy. Daniel was a good help to me and I will recommend him a lot...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 26,2018
Minithumbdown
Alexander
By: 'Mrs C'
Jan 26,2018
2 people found
this helpful
We used Ludlow Thompson to sell our flat. Initially it was very slow but there were a number of viewings. Communication wasn't great from the sales manager which delayed the process a bit. We then had Alex take over and he really did help ...
read full review
Was this helpful? Yes
Jan 11,2018
Minithumbup
Reiss
By: 'Courtney'
Jan 11,2018
1 people found
this helpful
Reiss was excellent to deal with; professional and friendly. He kept in contact with me throughout, punctual to all my viewings, accommodating to any worries or queries I had, and committed in going above and beyond, and finding the perfect property for me. After dealing ...
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Was this helpful? Yes
Jan 11,2018
Minithumbup
Reiss
By: 'Mandy'
Jan 11,2018
0 people found
this helpful
Reiss was polite, professional and kept us fully informed. On time for viewings and very efficient afterwards dealing with follow up questions and next steps. Quite a difference from some experiences elsewhere. Would recommend estate agents based on dealings with Reiss....
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Comment on agent fees
No issues
Was this helpful? Yes
Dec 21,2017
Minithumbup
David
By: 'Chris'
Dec 21,2017
0 people found
this helpful
I was very happy with my interaction with David. He was very professional, knowledgeable and easy to do business with. Very happy with my new flat...
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Reiss
By: 'ash432'
Dec 11,2017
0 people found
this helpful
Reiss was extremely helpful during our search, I would thoroughly recommend to anyone. Extremely approachable and allowed us the time to make an informed decision on the property & whether it was suitable for our needs or not. Thanks Again...
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Reiss
By: 'Tom'
Dec 11,2017
0 people found
this helpful
Reiss is a fantastic agent to have help find our perfect place. He is friendly, upbeat and really cares for your search and getting the best terms for your situation. He was on our side the whole time and was really passionate about finding us ...
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Was this helpful? Yes
Nov 29,2017
Minithumbup
Reiss
By: 'Hilary Nisbet'
Nov 29,2017
0 people found
this helpful
Reiss was really lovely and helpful for helping me find a property that matched my budget and preferences. When working full time and looking for a home at the same time Reiss was a real god send for looking at other options, keeping me up ...
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Comment on agent fees
good
Was this helpful? Yes
Nov 29,2017
Minithumbup
Alexander
By: 'Nick'
Nov 29,2017
1 people found
this helpful
Alex was very helpful with my sale, there were complicating factors between myself and the vendor which he acted as a very efficient intermediary on. Generally communication was timely and efficient and I didn't find myself chasing him on things where an update was ...
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Comment on agent fees
As a buyer I cannot comment on the AgentÒ€ℒs fees.
Was this helpful? Yes
Nov 24,2017
Minithumbup
Reiss
By: 'Ashraf Miah'
Nov 24,2017
0 people found
this helpful
Agent very professional and welcoming. He understands and listens to carefully to what is required of him. Great comminicater and easy to deal with....
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Comment on agent fees
Agent fee worth paying as youÒ€ℒll get great service in return
Was this helpful? Yes
Nov 19,2017
Minithumbup
Tony
By: 'Andrew'
Nov 19,2017
1 people found
this helpful
Tony was professional and helpful throughout our sale, helping with all the issues we had, and dealing with all sides to make sure that the sale went to exchange, and more than once stopped the chain collapsing. I would recommend Tony to anyone selling or ...
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Comment on agent fees
good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Hassan
By: 'Andrei'
Nov 17,2017
0 people found
this helpful
Hasssn has made this process very easy for me as I had a deadline of moving in to a properly in 5 days. He was always accessible and I would definitely recommend him....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Hassan
By: 'Que'
Nov 15,2017
0 people found
this helpful
I would definitely recommend Hassan to other people as he made the whole process very easy as he kept us informed through every step and made sure things ran as smooth as possible....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2017
Minithumbup
Jacob
By: 'Oliver Michell'
Nov 11,2017
0 people found
this helpful
Absolutely first rate service - I have 3 properties in London and they are managed by Ludlow Thompson because of Jacob...
read full review
Comment on agent fees
Much better value than the competition, and a truly impressive service
Was this helpful? Yes
Nov 03,2017
Minithumbup
Tony
By: 'Emily'
Nov 03,2017
1 people found
this helpful
Tony was the agent on a property we recently purchased. Unfortunately the conveyancing process took longer and was more complicated than anyone would have liked - but Tony stayed involved and was instrumental in keeping the process moving. Without his constant communication with both the ...
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Was this helpful? Yes
Areas covered
  • E1
  • EC2
  • E6
  • E1W
  • E11
  • E14
  • E13
  • E2
  • E15
  • EC1
  • SE1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,800
  • Max: Β£4,000,000

Letting
  • Min: Β£0
  • Max: Β£4,000,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
160 5 487 22 95 1 109 1 45 2
Staff picture Jacob

Staff picture Tony

Staff picture Coral

Staff picture Hassan

Staff picture Reiss

Staff picture Anne

Staff picture Alexander

No image available Pierce

No image available David

Fees

No fees set.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 9:36 AM 02/05/2017 by Anne Braimah

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Branch - Docklands, London, E1