• Jacob Burston
    Jacob Burston
  • Tony Varghese
    Tony Varghese
  • Claire Bobie
    Claire Bobie
  • Samihah Khanam
    Samihah Khanam
  • Neel Sangani
    Neel Sangani
  • upload your photo
    Hassan Bacchus
  • Daniel Scott
    Daniel Scott
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our City Docklands Office are waiting to hear from you!
ludlowthompson

(City/Docklands Office/Branch)3-5 Dock Street Tower Hamlets, London
Greater London
E1 8JN

020 7480 0120

Nov 04,2016
Minithumbup
By:
Nov 04,2016
Featured Review
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this helpful
Daniel at Ludlow Thompson was a fantastic help with finding the apartment and everything that needed to be doneto get us in. I would highly recommend Ludlow Thompson to anyone in the property market....
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Nov 05,2016
Minithumbup
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Nov 05,2016
Featured Review
0 people found
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Hassan was very swift in answering all of my responses and queries, which I was impressed by. The entire process has been very smooth and I thank him for his time and effort over the past few weeks, along with his sunny demeanour, of course....
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Comment on agent fees
The agency fees high but was worth it due to his great customer service. I was very happy with this
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Nov 07,2016
Minithumbup
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Nov 07,2016
Featured Review
0 people found
this helpful
Jacob was very professional and always available to discuss or to give advise. He has taken care of the whole process and made my first time letting experience a easy and hassle free one....
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Comment on agent fees
Fees is reasonable when compared to other big names. There are few optional items which comes a bit surprise.
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Nov 11,2016
Minithumbup
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Nov 11,2016
Featured Review
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Scott was very nice to deal with and helped hugely to secure this property for my family and I. I highly recommend him. Thanks....
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Dec 08,2016
Minithumbup
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Dec 08,2016
0 people found
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Hassan a tall light skinned man, whose kind polite and convincing words made me consider paying for the property. I was recommended to Daniel by his colleague, Hassan and to say the least, he's got an amazing persnality....
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Comment on agent fees
Ok
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Dec 05,2016
Minithumbup
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Dec 05,2016
0 people found
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As landlord not located in London we require a full service agent who can fully represent our interest. Jacob found us a tenant in record time. He managed the complete process from start to finish with minimal effort on our part. We would happily use Jacob again in the future....
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Dec 01,2016
Minithumbup
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Dec 01,2016
0 people found
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The service provided by Ludlow Thompson, especially Jake and Daniel was extremely professional. Right from valuation they were helpful, approachable and took the time to explain things thoroughly. During the search for a tenant they were good at giving me feedback and secured a good tenant. Overall I'm satisfied with the service and confident that my property is in capable hands....
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Comment on agent fees
Competitive with the market and well explained/broken down.
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Nov 30,2016
Minithumbup
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Nov 30,2016
0 people found
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Let another property with Jake recently. There was competition with other agents but Jake does an amazing job so Ludlow received my business. He is organised , bright and very efficient and always answers his phone. He is friendly and has a good manner but is also professional and gets the job done. A shining light far superior than the rest. Well done....
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Comment on agent fees
Jake was fair with us.
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
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I first contacted Ludlow Thompson back in July, having had a nightmare tenant which resulted in Court eviction. Samilihan Khanam listened to my problem, and was very positive and professional in dealing with my stress at this time. I felt confident at the end of the conversation that Ludlows would guide me through getting this property back on the market with a suitable tenant. Neel Sangani along with your Sales Team viewed the property - once decided to re-let, Neel offered advice from his ex...
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Comment on agent fees
Everyone likes a bargin - did find the fees high, but what would be expected for a London Property.
Was this helpful? Yes
Nov 25,2016
Minithumbup
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Nov 25,2016
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Brilliant service from Daniel, who took time out of his work to deal with our matter. Very professional and kind....
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Nov 24,2016
Minithumbup
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Nov 24,2016
0 people found
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Jacob was eager, conscientious and professional throughout and despite the stiff competition from the other agents over the property, never lost his enthusiasm and self belief in finding a suitable tenant for the property....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
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Nov 24,2016
0 people found
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Great client service and personalised attention. Jake has always been available and ready to give me feedback when I requested it. The flat was on the market for very a short period of time after the previous tenant left thanks to Jake and his team....
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Nov 23,2016
Minithumbup
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Nov 23,2016
0 people found
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Very good service from start to finish, felt comfortable through the whole process and good run through when we actually collected keys - long may it continue!...
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Comment on agent fees
Could have been less - but you pay for what you get
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Nov 22,2016
Minithumbup
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Nov 22,2016
0 people found
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Hassan was of great service, first the viewing went really well. And then all went fast and all the paper work was done in only a few days....
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Comment on agent fees
I will surely recommend Hassan if you need a new place. His customer service was excellent.
Was this helpful? Yes
Nov 22,2016
Minithumbup
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Nov 22,2016
0 people found
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Such a fantastic agent - I've had a fair few experiences where I've been shown around a property and the consultant doesn't know a thing about the area, the flat, the bills... Neel really did his homework and made the process so much smoother and more enjoyable. And last but not leadt, it was such a pleasure to meet him!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
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Nov 22,2016
0 people found
this helpful
The sevice was incredibly good, both of the agents were very polite and helpful and nade everything easy for ny moving...
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Comment on agent fees
Good
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Nov 15,2016
Minithumbup
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Nov 15,2016
0 people found
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The agents were really nice and helpful- kept us in the loop even when things didnt go well with landlord. All sorted and happy...
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Comment on agent fees
Too expensive....
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Nov 15,2016
Minithumbup
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Nov 15,2016
0 people found
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Very good service and very nice person as well. He is very hard working and patient to customers. Very glad to meet him....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2016
Minithumbup
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Nov 13,2016
0 people found
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Daniel was great throughout the whole process. Really made it easy and straightforward and was happy to go out of his way to help out. Much appreciated!...
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Nov 04,2016
Minithumbup
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Nov 04,2016
0 people found
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Daniel is a great agent. He was very patient with us and always kept in mind our best interest. He truly dedicated time and a lot of effort into helping us find a home....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 28,2016
Minithumbup
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Oct 28,2016
0 people found
this helpful
They are really friendly, helpful, they provided for us lots of useful information and always answer for all of our questions really quickly....
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Comment on agent fees
Good
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Oct 28,2016
Minithumbup
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Oct 28,2016
0 people found
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All very helpful staff and great service. Quick to communicate back and had no problems. Overall very happy with everything....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
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Oct 26,2016
0 people found
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Very helpful with everything. Clear and prompt in getting us the house. Love the new place, would recommend to anyone...
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Comment on agent fees
Average
Was this helpful? Yes
Oct 25,2016
Minithumbup
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Oct 25,2016
0 people found
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They were quick and responsive. They did our work properly and promptly. They were able to locate the best location according to our needs....
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Comment on agent fees
uiGood
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
I really liked the process done by these agents and they were really helpful in getting me my apartment and will definitely refer it to someone else...
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Comment on agent fees
not to good not to bad
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
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Jacob Burston handled the changeover of tenants and was very helpful with the timing and co-ordination - never an easy matter. Thanks....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
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Chris was cordial and quite helpful. My initial agent went on holiday without notifying me so there were many details that fell between the cracks, such as the lease agreement being 3 years when I stated that I would be staying for no longer than 1 year. She also promised that I would be able to move in much quicker than in reality. Chris thoroughly explained the process, always called back promptly, and made no false promises so I appreciate it....
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Comment on agent fees
I believe the fees were pretty high for what was actually done.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
Neel has offered excellence service to us. He is always very polite and patient to answer all our queries. We are also impressed by his efficiency and quality of work. We will definitely recommend him to our friends....
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Comment on agent fees
The fee is very reasonable.
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Jacob is an excellent estate agent. He is diligent and helpful, and always attentive to all requests. I would definitely recommend Jacob!...
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Oct 05,2016
Minithumbup
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Oct 05,2016
0 people found
this helpful
Daniel was really friendly and highly competent in all of our visit. No question was left unanswered and we had a feeling of trust whilst visiting the properties with him...
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Oct 04,2016
Minithumbup
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Oct 04,2016
0 people found
this helpful
Really good work. Nice agent. Compression with the costumers. Good advices. We are really happy with the treat and actions....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Nice job trying to solve all the procedures and problems as soon as posible. Good compression with us and our situation....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Nice job trying to solve all the procedures and problems as soon as posible. Good compression with us and our situation....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
fantastic customer service - really went out of their way as much as possible. Very accommodating and friendly. Provided all the information that was required. Thoroughly enjoyed dealing with them....
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Comment on agent fees
N/A
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,800
  • Max: Β£4,000,000

Letting
  • Min: Β£0
  • Max: Β£4,000,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
148 5 406 19 79 0 96 0 45 2
Jacob Burston Jacob Burston
Lettings Manager
172 reviews

About Jacob No description set View full profile
Tony Varghese Tony Varghese
Sales Manager
98 reviews

About Tony No description set View full profile
Claire Bobie Claire Bobie
Senior Lettings Negotiator
59 reviews

About Claire No description set View full profile
Samihah Khanam Samihah Khanam
Lettings
88 reviews

About Samihah No description set View full profile
Neel Sangani Neel Sangani
Senior Lettings Negotiator
81 reviews

About Neel No description set View full profile
Hassan Bacchus - no image available Hassan Bacchus
Lettings Negotiator
14 reviews

About Hassan No description set View full profile
Daniel Scott Daniel Scott
Lettings Negotiator
24 reviews

About Daniel No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 2:07 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 2:07 PM 02/03/2016 by allAgents

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