• Neel Sangani
    Neel Sangani
  • Shona Hosford
    Shona Hosford
  • Elishia Stewart
    Elishia Stewart
  • Kerl Elie
    Kerl Elie
  • Rudie Danso
    Rudie Danso
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
ludlowthompson

(Canada Water) Unit 2 Montreal House, Surrey Quays Road Southwark, London
Greater London
SE16 7AQ

l:02071010235 s:02071010236
Apr 03,2017
Minithumbup
Neel Sangani
By:
Apr 03,2017
0 people found
this helpful
Neel has been excellent through out. From finding cleints within % days!!!! to liasing with them and us in a very professional way. He always put our needs first and replies very quickly to all queries. I hope he stays with you for a long time and we have another flat coming over for letting soon and will be in touch Raj and Parvati Shah...
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Comment on agent fees
good
Was this helpful? Yes
Mar 30,2017
Minithumbup
Neel Sangani
Kerl Elie
By:
Mar 30,2017
0 people found
this helpful
Very happy with Kerl and Neel when dealing with my new tenancy. There were a few minor hiccups along the way but things got sorted out well and nicely....
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Comment on agent fees
Most expensive agency fees paid so far (3 different tenancies in 3 years), but very good service so overall good.
Was this helpful? Yes
Mar 30,2017
Minithumbup
Kerl Elie
Neel Sangani
By:
Mar 30,2017
0 people found
this helpful
I'm impressed and thrilled by how helpful, well mannered and always ready to go the extra mile Ker and Neel have been. They both have shown a great effort to cover all of our needs in the transition of renting our new home. We certainly will be dealing with Ludlow Thompson again. Specially with Neel and Kerl. Cannot thank them both enough for the great help! - I wish you both all the best!...
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Comment on agent fees
By far the most expensive we have come across, but in the end well worth it due to the high standards service.
Was this helpful? Yes
Mar 20,2017
Minithumbup
Neel Sangani
By:
Mar 20,2017
0 people found
this helpful
Neel demonstrated great diligence and perseverance in seeing through the letting of our home. He was prompt in responding to our queries, kept us fully informed on progress and ensured our best interests were being taken care of, with his tough but fair bargaining on the terms and conditions of the let....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
We got excellent service at Ludlow Thompson in Canada Water. Joshua Williamson made sure that everything went as smoothly as possible....
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Was this helpful? Yes
Feb 28,2017
Minithumbup
Neel Sangani
By:
Feb 28,2017
0 people found
this helpful
Great communication throughout the hole process. My Account helped me find all the info I needed on the property and the timeline....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 11,2017
Minithumbup
By:
Feb 11,2017
0 people found
this helpful
He had amazing skills, really polite and knowledgeable. I really enjoyed with his explanation about the house I wanted to rent. I highly recommend him as a good agent....
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Comment on agent fees
Good guy.
Was this helpful? Yes
Jan 26,2017
Minithumbup
Kerl Elie
By:
Jan 26,2017
0 people found
this helpful
Very happy with both Charlie and Kerl's help in securing our new home. Great service all round and very professional/efficient throughout!...
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Comment on agent fees
These were quite a lot and should be less.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Charlie was great! He made sure that everything was being delivered smoothly and the communication was excellent especially under difficult circumstances with a landlord who doesn't respond on time. He also managed to unlock the broken lock of the door in my flat!!...
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Highly effective in getting both many viewings and decent working professional tenants in a very short space of time in what appeared to be a difficult market. More impressive given the fact that I did not allow them to advertise on any property portals such as rightmove as I had those already covered by another (cheaper) agent who had been unable to find a satisfactory tenant over a few weeks and had generated relatively few viewings. David / Ludlow Thompson had to use their own network / websi...
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Comment on agent fees
Fees are higher than average (even after negotiation) but sometimes you get what you pay for. I would definitely recommend using them, at least on a multi-agent basis to avoid a void period on your property. The company is fairly aggressive in selling add-on services so you need to read anything you sign carefully to ensure you do not sign up to services you do not want or you can find providers yourself at better rates.
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
this helpful
Friendly and informative staff who made my move quick and stress free. Charlie made a big effort to ensure I was kept informed at all stages of the move and that I found a property which suited my needs in time....
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Brilliant service! The team are really polite, super helpful and made my move really simple and easy!!! Highly recommend these guys...
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Charlie was fantastic at all points of the process. He was responsive to all feedback provided throughout the process and was available outside of normal business hours....
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Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Excellent customer service, polite, well mannered with a very soft and pleasant voice to listen too. He is a patient man with unbiased and get to go attitude. Compare to any agent i came across. He really surprised me....
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Comment on agent fees
The fees are reasonable and fair
Was this helpful? Yes
Sep 26,2016
Minithumbdown
By:
Sep 26,2016
0 people found
this helpful
David was really nice, helpful, understanding all through the process. He took time to explain extensively and clearly the in and outs of the tenancy....
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Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
David has been the most professional agent I've ever encountered. He spent much time making the process as smooth as possible....
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Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Having been relocated abroad, we wanted to have an agent who can let and look after our house while we were away. We interviewed a number of letting agencies and eventually chosen Ludlow Thompson Canada Water as we felt that the letting manager David Huynh had fully understood our requirements. Things wasn't entirely smooth from initial viewings, negotiations till the signing of the contract but it had worked out fine eventually, owing to David's patience and keeping good communications with us....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Joshua is a talented tenancy agent, very polite and kind in his interactions. Always on time and concerned to find a right balance between the landlord and the tenants' interests and able to achieve it....
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Comment on agent fees
I presume they are in line with the market.
Was this helpful? Yes
Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
Charlie did a great job helping me find my current apartment and secure the lease. During the process we encountered some problems with the payment system upon which he stayed late until we were able to solve this. Thanks Charlie....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Very kind and informative staff who helped us through the process of letting the property. Communication was excellent and they did everything they could to accommodate us even when there were slightly awkward requests from the landlords....
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Comment on agent fees
Fees seemed very high, but I suspect this is what they are like in London (as I have relocated here); I expect that their fees are competitive.
Was this helpful? Yes
Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
Charlie is very professional, friendly and helpful person. He prepared all documents in very short period. He answered all my questions regarding the flat....
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Comment on agent fees
The fees are to high
Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
Charlie was great throughout the whole moving process. Really helpful and quick to respond. Even though there were some slight bumps in the road with the landlord, Charlie handled it like a pro....
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Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Everything was smooth, easy and quick!!! Especially when I was not in London and we still managed to deal with everything! Well done! Would recommend it to a friend! Thank you guys!...
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Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Pleasant experience dealing with Charlie and Mohamed. Both members of staff were easy to reach and understanding of my concerns. Thank you....
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Was this helpful? Yes
Apr 07,2016
Minithumbup
By:
Apr 07,2016
0 people found
this helpful
Super impressed with amazing service from Charlie Carter, as well as help from Mohamed Butt. Highly recommend Thompsons to anybody! Thanks both!...
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Comment on agent fees
Super good.
Was this helpful? Yes
Areas covered
  • SE16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 18 2 0 0 0 0 1 0
Neel Sangani Neel Sangani
Lettings Manager
92 reviews

About Neel No description set View full profile
Shona Hosford Shona Hosford
Apprentice Sales Negotiator
0 reviews

About Shona No description set View full profile
Elishia Stewart Elishia Stewart
Sales Negotiator
2 reviews

About Elishia No description set View full profile
Kerl Elie Kerl Elie
Apprentice Lettings Negotiator
3 reviews

About Kerl No description set View full profile
Rudie Danso Rudie Danso
Sales Manager
4 reviews

About Rudie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:59 PM 21/03/2016 by allAgents

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:59 PM 21/03/2016 by allAgents

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