• Megan Mursell
    Megan Mursell
  • David Huynh
    David Huynh
  • Beatrice Rogers
    Beatrice Rogers
  • Charlie Carter
    Charlie Carter
  • Aamir Sharif
    Aamir Sharif
  • Alex Dale
    Alex Dale
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
ludlowthompson

(Canada Water) Unit 2 Montreal House, Surrey Quays Road Southwark, London
Greater London
SE16 7AQ

l:02071010235 s:02071010236

Jul 13,2016
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Jul 13,2016
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Very kind and informative staff who helped us through the process of letting the property. Communication was excellent and they did everything they could to accommodate us even when there were slightly awkward requests from the landlords....
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Comment on agent fees
Fees seemed very high, but I suspect this is what they are like in London (as I have relocated here); I expect that their fees are competitive.
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Sep 19,2016
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Sep 19,2016
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Having been relocated abroad, we wanted to have an agent who can let and look after our house while we were away. We interviewed a number of letting agencies and eventually chosen Ludlow Thompson Canada Water as we felt that the letting manager David Huynh had fully understood our requirements. Things wasn't entirely smooth from initial viewings, negotiations till the signing of the contract but it had worked out fine eventually, owing to David's patience and keeping good communications with us....
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Comment on agent fees
Fair
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Sep 26,2016
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Sep 26,2016
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David was really nice, helpful, understanding all through the process. He took time to explain extensively and clearly the in and outs of the tenancy....
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Sep 26,2016
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Sep 26,2016
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David has been the most professional agent I've ever encountered. He spent much time making the process as smooth as possible....
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Oct 20,2016
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Oct 20,2016
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Excellent customer service, polite, well mannered with a very soft and pleasant voice to listen too. He is a patient man with unbiased and get to go attitude. Compare to any agent i came across. He really surprised me....
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Comment on agent fees
The fees are reasonable and fair
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Dec 01,2016
Minithumbup
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Dec 01,2016
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Charlie was great! He made sure that everything was being delivered smoothly and the communication was excellent especially under difficult circumstances with a landlord who doesn't respond on time. He also managed to unlock the broken lock of the door in my flat!!...
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Nov 30,2016
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Nov 30,2016
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Highly effective in getting both many viewings and decent working professional tenants in a very short space of time in what appeared to be a difficult market. More impressive given the fact that I did not allow them to advertise on any property portals such as rightmove as I had those already covered by another (cheaper) agent who had been unable to find a satisfactory tenant over a few weeks and had generated relatively few viewings. David / Ludlow Thompson had to use their own network / websi...
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Comment on agent fees
Fees are higher than average (even after negotiation) but sometimes you get what you pay for. I would definitely recommend using them, at least on a multi-agent basis to avoid a void period on your property. The company is fairly aggressive in selling add-on services so you need to read anything you sign carefully to ensure you do not sign up to services you do not want or you can find providers yourself at better rates.
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Nov 30,2016
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Nov 30,2016
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Friendly and informative staff who made my move quick and stress free. Charlie made a big effort to ensure I was kept informed at all stages of the move and that I found a property which suited my needs in time....
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Nov 30,2016
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Nov 30,2016
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Brilliant service! The team are really polite, super helpful and made my move really simple and easy!!! Highly recommend these guys...
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Nov 29,2016
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Nov 29,2016
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Charlie was fantastic at all points of the process. He was responsive to all feedback provided throughout the process and was available outside of normal business hours....
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Aug 05,2016
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Aug 05,2016
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Charlie did a great job helping me find my current apartment and secure the lease. During the process we encountered some problems with the payment system upon which he stayed late until we were able to solve this. Thanks Charlie....
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Comment on agent fees
Good
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Jul 06,2016
Minithumbup
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Jul 06,2016
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Charlie is very professional, friendly and helpful person. He prepared all documents in very short period. He answered all my questions regarding the flat....
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Comment on agent fees
The fees are to high
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Jun 24,2016
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Jun 24,2016
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Charlie was great throughout the whole moving process. Really helpful and quick to respond. Even though there were some slight bumps in the road with the landlord, Charlie handled it like a pro....
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Apr 25,2016
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Apr 25,2016
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Everything was smooth, easy and quick!!! Especially when I was not in London and we still managed to deal with everything! Well done! Would recommend it to a friend! Thank you guys!...
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Apr 15,2016
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Apr 15,2016
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Pleasant experience dealing with Charlie and Mohamed. Both members of staff were easy to reach and understanding of my concerns. Thank you....
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Apr 07,2016
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Apr 07,2016
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Super impressed with amazing service from Charlie Carter, as well as help from Mohamed Butt. Highly recommend Thompsons to anybody! Thanks both!...
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Comment on agent fees
Super good.
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Areas covered
  • SE16
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: Β£0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 11 2 0 0 0 0 1 0
Megan Mursell Megan Mursell
Administrator
0 reviews

About Megan No description set View full profile
David Huynh David Huynh
Lettings Manager
44 reviews

About David No description set View full profile
Beatrice Rogers Beatrice Rogers
Sales Manager
32 reviews

About Beatrice No description set View full profile
Charlie Carter Charlie Carter
Lettings Negotiator
12 reviews

About Charlie No description set View full profile
Aamir Sharif Aamir Sharif
Sales Negotiator
0 reviews

About Aamir No description set View full profile
Alex Dale Alex Dale
Sales Negotiator
0 reviews

About Alex No description set View full profile

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Fees

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Last updated at 1:59 PM 21/03/2016 by allAgents

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:59 PM 21/03/2016 by allAgents

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