• Sophie Maloney
    Sophie Maloney
  • Neel Sangani
    Neel Sangani
  • Austin Walker
    Austin Walker
  • Shona Hosford
    Shona Hosford
  • Elishia Stewart
    Elishia Stewart
  • Kerl Elie
    Kerl Elie
  • Aamir Sharif
    Aamir Sharif
  • claim your profile
    Harry Hay
  • claim your profile
    Ana De Sousa
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
ludlowthompson

(Canada Water) Unit 2 Montreal House, Surrey Quays Road Southwark, London
Greater London
SE16 7AQ

l:02071010235 s:02071010236


Properties for sale
Properties for rent
Nov 28,2017
Minithumbdown
Ana De Sousa
By: 'Didntgettheflat'
Nov 28,2017
1 people found
this helpful
I had a lot of trouble with this agency - but I'll try to keep it short We are three people who were prospective tenants of a property. We thought it was great as it fitted all of our needs. We made an offer on the day, which she said would be accepted. Great! On Monday we were told the offer accepted, Brilliant! An hour later, 'oh no sorry I misunderstood...' After this, it dragged on for roughly 10 days - where we were made to believe we had the property in the bag and ...
read full review
Was this helpful? Yes
Nov 28,2017
Minithumbup
Sophie Maloney
Neel Sangani
By: 'Smiler'
Nov 28,2017
0 people found
this helpful
Both Sophie and Neel have shown exceptional determination is assisting us to get a tenant in spite of the cumbersome LT agreement, poorly drawn up and with much unnecessary content requiring a lot of my time as well as theirs in order to get a result. I sincerely hope that the LT documents will have been overhauled by the time I come to use LT again or I shall go elsewhere....
read full review
Comment on agent fees
In spite of LT easing their fees to 12% for full management, I am still paying 2% more than I have been with former agent for same level of service so No, I am not as pleased as I would have liked.
Was this helpful? Yes
Nov 05,2017
Minithumbup
Neel Sangani
Sophie Maloney
By: 'hm'
Nov 05,2017
0 people found
this helpful
Neel is very professional and worked hard to make sure the move-in process went smoothly despite certain misunderstandings and circumstances. Thanks!...
read full review
Comment on agent fees
not the greatest
Was this helpful? Yes
Nov 04,2017
Minithumbup
Neel Sangani
By: 'Maple Quays Landlord'
Nov 04,2017
0 people found
this helpful
Great service from the Canada Water team particularly from Neel. Let my property quickly and have been very supportive throughout the process....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2017
Minithumbup
Sophie Maloney
By: 'Valentina Zhezhova'
Oct 23,2017
0 people found
this helpful
My pleasure to meet Mss Sophie Maloney she is very nice person and very good representation of the Apartman explain wall. Friendly smiling lady byutiful person with professional skill Thank you Sophia...
read full review
Comment on agent fees
Everything is good
Was this helpful? Yes
Oct 15,2017
Minithumbup
Kerl Elie
Neel Sangani
By: 'Lavanya'
Oct 15,2017
0 people found
this helpful
Kerl and Neel were very professional and responsive to any query I may have. They helped me settle into my new home....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 25,2017
Minithumbup
Kerl Elie
Neel Sangani
By: 'Filippos Perrakis Kollias'
Sep 25,2017
0 people found
this helpful
Kerl was very understanding of our requirements. He is a pleasurable individual who was always happy to offer his help. Very professional and well mannered. Neel was also very helpful....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 09,2017
Minithumbup
Neel Sangani
Sophie Maloney
By: 'DarklingNewr015'
Aug 09,2017
0 people found
this helpful
Neel and Sophie were there for me every step of the way during the marketing process, signing the lease and after the tenant move in. Everything was explained clearly and if I needed anything from either of them they were always available. They were able to organise viewings around my schedule and provided superb support when a tenant was found as well....
read full review
Comment on agent fees
Fees were reasonable, since we negotiated a scheme where if they could get me a higher rent, then their fees would be higher as well.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Sophie Maloney
Neel Sangani
By: 'Paul White'
Jul 31,2017
0 people found
this helpful
Very helpful and never too much trouble. Connected me instantly to the flat I was to go on to rent....
read full review
Comment on agent fees
I am neutral on fees
Was this helpful? Yes
Jul 28,2017
Minithumbup
Sophie Maloney
Neel Sangani
By: 'AJW'
Jul 28,2017
0 people found
this helpful
Always prompt replies at all times of day, any issues/queries sorted within 24hrs. Comfortable that everything under control at all times. Thanks both!...
read full review
Comment on agent fees
Higher than average, but negotiable
Was this helpful? Yes
Jul 18,2017
Minithumbup
Neel Sangani
Sophie Maloney
By: 'Alain'
Jul 18,2017
0 people found
this helpful
I'm very happy working with Neel and Sophie, they was very prompt for all our questions and our misunderstood, and every time they tried their best, and they succeeded. I'm glad I met them!...
read full review
Was this helpful? Yes
Jul 06,2017
Minithumbdown
By: 'Carmen and Fabien'
Jul 06,2017
1 people found
this helpful
Renting through Ludlow Thompson (Canada Water Branch) has been one of the most frustrating and time-consuming experiences we've had with letting agencies in London. The agents treated us very poorly and were utterly unhelpful. We arranged a viewing of a flat that was advertised by Ludlow Thompson on Right Move as furnished. During the visit, the agent (Sophie Maloney - Lettings Negotiator) reassured us the landlady would furnish the flat, carry out some minor repairs, and clean th...
read full review
Was this helpful? Yes
Jun 12,2017
Minithumbup
Sophie Maloney
Neel Sangani
By: 'Cody D'
Jun 12,2017
0 people found
this helpful
Very prompt, understanding and helpful. Highly satisfied. We had a few requests and answers were provided immediately. Timing was also very accommodating....
read full review
Comment on agent fees
Flexible.
Was this helpful? Yes
Jun 01,2017
Minithumbup
Kerl Elie
Neel Sangani
By: 'CPheby'
Jun 01,2017
0 people found
this helpful
Good service, friendly people, smooth move in process. Neel, Kerl and everyone else we've dealt with have been very competent and helpful....
read full review
Was this helpful? Yes
Apr 30,2017
Minithumbup
Kerl Elie
Neel Sangani
By: 'Kitti'
Apr 30,2017
0 people found
this helpful
Everything was great,it's been helpful,all questions we had we got answers quick.They sorted out all the issues what we had. They been polite,helpful and flexible....
read full review
Was this helpful? Yes
Apr 03,2017
Minithumbup
Neel Sangani
By: 'Raj Shah'
Apr 03,2017
0 people found
this helpful
Neel has been excellent through out. From finding cleints within % days!!!! to liasing with them and us in a very professional way. He always put our needs first and replies very quickly to all queries. I hope he stays with you for a long time and we have another flat coming over for letting soon and will be in touch Raj and Parvati Shah...
read full review
Comment on agent fees
good
Was this helpful? Yes
Mar 30,2017
Minithumbup
Neel Sangani
Kerl Elie
By: 'Jonathan'
Mar 30,2017
0 people found
this helpful
Very happy with Kerl and Neel when dealing with my new tenancy. There were a few minor hiccups along the way but things got sorted out well and nicely....
read full review
Comment on agent fees
Most expensive agency fees paid so far (3 different tenancies in 3 years), but very good service so overall good.
Was this helpful? Yes
Mar 30,2017
Minithumbup
Kerl Elie
Neel Sangani
By: 'Nubia T'
Mar 30,2017
0 people found
this helpful
I'm impressed and thrilled by how helpful, well mannered and always ready to go the extra mile Ker and Neel have been. They both have shown a great effort to cover all of our needs in the transition of renting our new home. We certainly will be dealing with Ludlow Thompson again. Specially with Neel and Kerl. Cannot thank them both enough for the great help! - I wish you both all the best!...
read full review
Comment on agent fees
By far the most expensive we have come across, but in the end well worth it due to the high standards service.
Was this helpful? Yes
Mar 20,2017
Minithumbup
Neel Sangani
By: 'Chris Nuttall'
Mar 20,2017
0 people found
this helpful
Neel demonstrated great diligence and perseverance in seeing through the letting of our home. He was prompt in responding to our queries, kept us fully informed on progress and ensured our best interests were being taken care of, with his tough but fair bargaining on the terms and conditions of the let....
read full review
Was this helpful? Yes
Mar 14,2017
Minithumbup
By: 'S. Balle'
Mar 14,2017
0 people found
this helpful
We got excellent service at Ludlow Thompson in Canada Water. Joshua Williamson made sure that everything went as smoothly as possible....
read full review
Was this helpful? Yes
Feb 28,2017
Minithumbup
Neel Sangani
By: 'Bettina'
Feb 28,2017
0 people found
this helpful
Great communication throughout the hole process. My Account helped me find all the info I needed on the property and the timeline....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 11,2017
Minithumbup
By: 'Charlie Carter'
Feb 11,2017
0 people found
this helpful
He had amazing skills, really polite and knowledgeable. I really enjoyed with his explanation about the house I wanted to rent. I highly recommend him as a good agent....
read full review
Comment on agent fees
Good guy.
Was this helpful? Yes
Jan 26,2017
Minithumbup
Kerl Elie
By: 'BillyT'
Jan 26,2017
0 people found
this helpful
Very happy with both Charlie and Kerl's help in securing our new home. Great service all round and very professional/efficient throughout!...
read full review
Comment on agent fees
These were quite a lot and should be less.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By: 'kalli'
Dec 01,2016
0 people found
this helpful
Charlie was great! He made sure that everything was being delivered smoothly and the communication was excellent especially under difficult circumstances with a landlord who doesn't respond on time. He also managed to unlock the broken lock of the door in my flat!!...
read full review
Was this helpful? Yes
Nov 30,2016
Minithumbup
By: 'rotherhithelandlord'
Nov 30,2016
0 people found
this helpful
Highly effective in getting both many viewings and decent working professional tenants in a very short space of time in what appeared to be a difficult market. More impressive given the fact that I did not allow them to advertise on any property portals such as rightmove as I had those already covered by another (cheaper) agent who had been unable to find a satisfactory tenant over a few weeks and had generated relatively few viewings. David / Ludlow Thompson had to use their own network / websi...
read full review
Comment on agent fees
Fees are higher than average (even after negotiation) but sometimes you get what you pay for. I would definitely recommend using them, at least on a multi-agent basis to avoid a void period on your property. The company is fairly aggressive in selling add-on services so you need to read anything you sign carefully to ensure you do not sign up to services you do not want or you can find providers yourself at better rates.
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By: 'HN'
Nov 30,2016
0 people found
this helpful
Friendly and informative staff who made my move quick and stress free. Charlie made a big effort to ensure I was kept informed at all stages of the move and that I found a property which suited my needs in time....
read full review
Was this helpful? Yes
Nov 30,2016
Minithumbup
By: 'tmc'
Nov 30,2016
0 people found
this helpful
Brilliant service! The team are really polite, super helpful and made my move really simple and easy!!! Highly recommend these guys...
read full review
Was this helpful? Yes
Nov 29,2016
Minithumbup
By: 'SomeTenantSomewhere'
Nov 29,2016
0 people found
this helpful
Charlie was fantastic at all points of the process. He was responsive to all feedback provided throughout the process and was available outside of normal business hours....
read full review
Was this helpful? Yes
Oct 20,2016
Minithumbup
By: 'Michelle sery'
Oct 20,2016
0 people found
this helpful
Excellent customer service, polite, well mannered with a very soft and pleasant voice to listen too. He is a patient man with unbiased and get to go attitude. Compare to any agent i came across. He really surprised me....
read full review
Comment on agent fees
The fees are reasonable and fair
Was this helpful? Yes
Sep 26,2016
Minithumbdown
By: 'Nicolas Goutay'
Sep 26,2016
0 people found
this helpful
David was really nice, helpful, understanding all through the process. He took time to explain extensively and clearly the in and outs of the tenancy....
read full review
Was this helpful? Yes
Areas covered
  • SE16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 70% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 28 3 0 0 0 0 1 1
Sophie Maloney Sophie Maloney
Lettings Negotiator
15 reviews

About Sophie No description set View full profile
Neel Sangani Neel Sangani
Lettings Manager
104 reviews

About Neel No description set View full profile
Austin Walker Austin Walker
Sales Manager
21 reviews

About Austin No description set View full profile
Shona Hosford Shona Hosford
Apprentice Sales Negotiator
0 reviews

About Shona No description set View full profile
Elishia Stewart Elishia Stewart
Sales Negotiator
2 reviews

About Elishia No description set View full profile
Kerl Elie Kerl Elie
Apprentice Lettings Negotiator
7 reviews

About Kerl No description set View full profile
Aamir Sharif Aamir Sharif
Sales Negotiator
4 reviews

About Aamir No description set View full profile
Harry Hay - upload your photo Harry Hay
Lettings Apprentice
0 reviews

About Harry No description set View full profile
Ana De Sousa - upload your photo Ana De Sousa
1 reviews

About Ana No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:59 PM 21/03/2016 by allAgents

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:59 PM 21/03/2016 by allAgents

Awards won by ludlowthompson, London SE16 7AQ

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry