Canada Water, London, SE16
4.7/5, 67 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
87% lettings fee satisfaction
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! ... show more Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over £1bn worth of property and over 9000 people rent/let with us across London.

Whether you are looking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
ludlowthompson - Visit Our Website

Opening Hours
Address

ludlowthompson
Unit 2 Montreal House, Surrey Quays Road
Southwark,London
Greater London
SE16 7AQ
l:02071010235 s:02071010236

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £180,000 £410,000
Lettings 75% 87% £1,000 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 42 4 2 0 3 1 3 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Thank you, Marta @ LudlowThompson!...”

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Nov 10,2019
Minithumbup
Mark
By: 'Igor'
Nov 10,2019
0 people found
this helpful
I worked with Marta Duda, who helped me letting the apartment. She was great - very polite, honest and professional. Helped me a lot, especially considering the fact that it was my first renting in the UK. Thank you, Marta! And thank you, LudlowThompson!...
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“Restored my faith in estate agents...”

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Sep 03,2019
Minithumbup
By: 'Tamara McCombe'
Sep 03,2019
0 people found
this helpful
Kern Rhoden in the sales team is responsive, proactive and personal. He went beyond expectations to get the property rented in the timeframe desired....
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“The most unprofessional agent that interacted with...”

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Apr 17,2019
Minithumbdown
Daniel
By: 'Alex and Nikol'
Apr 17,2019
2 people found
this helpful
Daniel showed me and my partner a flat (Vancouver building) at Canada Water that was available for rent. We immediately told him and emailed him with our offer and told us he would get back to us. He was not getting back to us even ...
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“Sales of property...”

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Jan 28,2019
Minithumbup
By: 'HALIMA BEGUM'
Jan 28,2019
0 people found
this helpful
Am very pleased with the excellent service I received from Halima, in particular her execellent customer services, she follow on calls to make sure every step of the transaction is see through to my satisfaction. Many thanks for your assistance....
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Comment on agent fees
Excellent
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By: Noel Baker
Apr 08, 2019
View all comments (1)
Halima Begum had serviced my query very excellently. She showed Skill, enthusiasm and professional Committment in serving me. She is a very pleasant and a very good "FACE" of the Company. A great asset to the Company. ...

“Excellent...”

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Nov 05,2018
Minithumbup
Sophie
By: 'Nuria'
Nov 05,2018
0 people found
this helpful
The agent was very efficient and care about my friend and I needs. She didn't stop until she found a very nice place within the short time we had available. I would definitely go to her if I precise anything else....
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“Excellent partnership...”

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Oct 16,2018
Minithumbup
Mark
By: 'Peter Linton'
Oct 16,2018
0 people found
this helpful
Both Martin and Mark from start to finish were very professional and protected my interests, as Seller, to the full. They responded quickly and efficiently to all tasks required of them and their courtesy was outstanding. They never failed to return a telephone call, and ...
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Comment on agent fees
Agency fees were very reasonable considering the amount of work it entailed.
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“Great Negotiator...”

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Jun 17,2018
Minithumbup
By: 'ZY'
Jun 17,2018
0 people found
this helpful
Martin is a great negotiator and hard worker. Priced it well, reacted to where the market, kept me always informed and managed the negotiations admirably. A knowledgeable agent...
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“Quick and efficient...”

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Jun 13,2018
Minithumbup
By: 'Matt'
Jun 13,2018
0 people found
this helpful
Martin was a great help in the purchase of my flat. He arranged a number of viewings for me at all hours of the day and was always quick to respond to any questions I had....
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“Great agents for my recent house purchase...”

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May 30,2018
Minithumbup
Mark
By: 'Carl Lewisham'
May 30,2018
0 people found
this helpful
I was very happy and impressed with the service that Martin and Mark provided for my recent house purchase. At every stage they were both prompt with answers and information and understanding of any issues that arose. I would highly recommend them for any sale ...
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“Ibukun is amazing!...”

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May 29,2018
Minithumbup
By: 'Margaret'
May 29,2018
0 people found
this helpful
My daughter and two of her friends were looking for a two bedroom apt. near Canada Water. Ibukun never gave up even when the landlord removed our first choice for the market a few days before they were due to move in. She sent us ...
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Comment on agent fees
good.
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“Efficient and helpful...”

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May 11,2018
Minithumbup
Kerl
By: 'KK'
May 11,2018
0 people found
this helpful
Very positive experience. Ibukun and Kerl have been always eager to be as helpful as possible and are very easy to contact when there are any queries...
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Comment on agent fees
Standard market rate
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“Thanks for all...”

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Apr 30,2018
Minithumbup
Kerl
By: 'Anna'
Apr 30,2018
0 people found
this helpful
My experience with Ludlowthompson has been great! Very helpful and professional,thanks for all your time,and I will definitely recommend you...
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“Very good agent...”

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Apr 24,2018
Minithumbup
Daniel
Kerl
By: 'Patricia'
Apr 24,2018
0 people found
this helpful
Daniel was supportive with all the questions and doubts I had related not only to the tenancy contractual terms but also related to the daily basis tenancy period at any time. A very good negotiator/agent and very patient!...
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Comment on agent fees
Slightly high
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“It was awesome...”

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Apr 16,2018
Minithumbup
Daniel
By: 'Steven'
Apr 16,2018
0 people found
this helpful
Daniel is the best agent i have ever seen before I really want tell him Thank you very much for everything We are really happy with our apartment....
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Comment on agent fees
Very good
Was this helpful? Yes

“Excelent agent/agency...”

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Apr 13,2018
Minithumbup
Daniel
By: 'Aida M.'
Apr 13,2018
0 people found
this helpful
Daniel is a good agent. He helped us with all the steps, documents and procedures. He is a good communicator, friendly and caring. The property is perfect and cosy, with everything needed....
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Comment on agent fees
Good
Was this helpful? Yes

“Nice property and fast...”

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Apr 13,2018
Minithumbup
By: 'Gabriela'
Apr 13,2018
0 people found
this helpful
Very good comunicador between us and the landlord He found is a fabulous flat, and all the process was actually really fast....
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Comment on agent fees
Good
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“Missed Call but no message...”

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Mar 28,2018
Minithumbdown
By: 'N Cooper'
Mar 28,2018
1 people found
this helpful
I've had a few missed calls from this agency in the last few weeks. Without fail, they never ever leave a message so I have no idea who the call was from, the reason for the call, and if I need to call back. I ...
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Comment on agent fees
n/a
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“great!...”

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Mar 22,2018
Minithumbup
By: 'lewisham'
Mar 22,2018
0 people found
this helpful
Martin was really great to deal with. He was polite and prompt in replying, helpful and knowledgable about the area. Thanks!...
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“Kerl was really helpful at letting me view this property ......”

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Mar 15,2018
Minithumbup
Kerl
Daniel
By: 'Anna'
Mar 15,2018
1 people found
this helpful
Kerl was really helpful at letting me view this property at very short notice. After seeing it I was able to go through the letting and offer process with Kerl who explained everything really clearly. Daniel followed up with my offer and was helpful in ...
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Comment on agent fees
Standard
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“Kerl is a very calm professional who dealt with the ......”

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Mar 14,2018
Minithumbup
Kerl
Daniel
By: 'Liz'
Mar 14,2018
0 people found
this helpful
Kerl is a very calm professional who dealt with the tenancy extremely well. He gave accurate, speedy information and returned calls promptly. He paid particular attention to explaining the whole process thoroughly. Daniel was heavily involved in liaising with the landlord and was very professional ...
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Comment on agent fees
Standard
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“Kerl was very helpful with the property we choose. Good ......”

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Mar 01,2018
Minithumbup
Kerl
By: 'Kerl'
Mar 01,2018
0 people found
this helpful
Kerl was very helpful with the property we choose. Good customer service. All the process went quick in terms of referencing and contract. We moved on the day we agreed....
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“They did everything they said they were going to do, ......”

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Feb 21,2018
Minithumbup
Kerl
By: 'Nathan'
Feb 21,2018
0 people found
this helpful
They did everything they said they were going to do, and I didn't have to wait long for anything. Can't ask for much more really....
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Comment on agent fees
Very high
Was this helpful? Yes

“Both Kerl and Neel have been a pleasure to deal ......”

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Feb 20,2018
Minithumbup
Kerl
By: 'Naomi Soto art'
Feb 20,2018
0 people found
this helpful
Both Kerl and Neel have been a pleasure to deal with. The moving process can become a stress however the whole process has been smooth and stress free, thanks to you both....
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“Very helpful. All round genuine guy. Approachable at all times. ......”

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Feb 15,2018
Minithumbdown
By: 'Akrum'
Feb 15,2018
1 people found
this helpful
Very helpful. All round genuine guy. Approachable at all times. Willing to go that extra mile. Would recommend to friends and family...
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“I had a lot of trouble with this agency - ......”

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Nov 28,2017
Minithumbdown
By: 'Didntgettheflat'
Nov 28,2017
4 people found
this helpful
I had a lot of trouble with this agency - but I'll try to keep it short We are three people who were prospective tenants of a property. We thought it was great as it fitted all of our needs. We made an offer on ...
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Staff picture Kern
(20)
Staff picture Mark
(17)
Staff picture Kerl
(15)

Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 4:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:59 PM 21/03/2016 by allAgents

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ludlowthompson

Branch - Canada Water, London, SE16