• Staff picture
    Sophie
  • Staff picture
    Mark
  • Staff picture
    Neel
  • Staff picture
    Austin
  • Staff picture
    Shona
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    Daniel
  • Staff picture
    Elishia
  • Staff picture
    Kerl
  • Staff picture
    Aamir
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    Ana
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    Martin
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    Ibukun
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
ludlowthompson

(Canada Water) Unit 2 Montreal House, Surrey Quays Road Southwark, London
Greater London
SE16 7AQ

l:02071010235 s:02071010236
www.ludlowthompson.com

Properties for Sale
Properties to Rent

“ Great Negotiator... ”

Jun 17,2018
Minithumbup
Martin
By: 'ZY'
Jun 17,2018
0 people found
this helpful
Martin is a great negotiator and hard worker. Priced it well, reacted to where the market, kept me always informed and managed the negotiations admirably. A knowledgeable agent...
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Was this helpful? Yes

“ Quick and efficient... ”

Jun 13,2018
Minithumbup
Martin
By: 'Matt'
Jun 13,2018
0 people found
this helpful
Martin was a great help in the purchase of my flat. He arranged a number of viewings for me at all hours of the day and was always quick to respond to any questions I had....
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Was this helpful? Yes

“ Great agents for my recent house purchase... ”

May 30,2018
Minithumbup
Martin
Mark
By: 'Carl Lewisham'
May 30,2018
0 people found
this helpful
I was very happy and impressed with the service that Martin and Mark provided for my recent house purchase. At every stage they were both prompt with answers and information and understanding of any issues that arose. I would highly recommend them for any sale ...
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Was this helpful? Yes

“ Ibukun is amazing!... ”

May 29,2018
Minithumbup
By: 'Margaret'
May 29,2018
0 people found
this helpful
My daughter and two of her friends were looking for a two bedroom apt. near Canada Water. Ibukun never gave up even when the landlord removed our first choice for the market a few days before they were due to move in. She sent us ...
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Comment on agent fees
good.
Was this helpful? Yes

“ Efficient and helpful... ”

May 11,2018
Minithumbup
Kerl
Ibukun
By: 'KK'
May 11,2018
0 people found
this helpful
Very positive experience. Ibukun and Kerl have been always eager to be as helpful as possible and are very easy to contact when there are any queries...
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Comment on agent fees
Standard market rate
Was this helpful? Yes

“ Thanks for all... ”

Apr 30,2018
Minithumbup
Kerl
Ibukun
By: 'Anna'
Apr 30,2018
0 people found
this helpful
My experience with Ludlowthompson has been great! Very helpful and professional,thanks for all your time,and I will definitely recommend you...
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Was this helpful? Yes

“ Very good agent... ”

Apr 24,2018
Minithumbup
Daniel
Kerl
By: 'Patricia'
Apr 24,2018
0 people found
this helpful
Daniel was supportive with all the questions and doubts I had related not only to the tenancy contractual terms but also related to the daily basis tenancy period at any time. A very good negotiator/agent and very patient!...
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Comment on agent fees
Slightly high
Was this helpful? Yes

“ It was awesome... ”

Apr 16,2018
Minithumbup
Daniel
By: 'Steven'
Apr 16,2018
0 people found
this helpful
Daniel is the best agent i have ever seen before I really want tell him Thank you very much for everything We are really happy with our apartment....
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Comment on agent fees
Very good
Was this helpful? Yes

“ Excelent agent/agency... ”

Apr 13,2018
Minithumbup
Daniel
Ibukun
By: 'Aida M.'
Apr 13,2018
0 people found
this helpful
Daniel is a good agent. He helped us with all the steps, documents and procedures. He is a good communicator, friendly and caring. The property is perfect and cosy, with everything needed....
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Comment on agent fees
Good
Was this helpful? Yes

“ Nice property and fast... ”

Apr 13,2018
Minithumbup
By: 'Gabriela'
Apr 13,2018
0 people found
this helpful
Very good comunicador between us and the landlord He found is a fabulous flat, and all the process was actually really fast....
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Comment on agent fees
Good
Was this helpful? Yes

“ Probably the best estate agent ever... ”

Apr 11,2018
Minithumbup
Daniel
By: 'K & R'
Apr 11,2018
0 people found
this helpful
As a newbie landlord, I found Daniel to be such a fantastic estate agent - he's easy to get hold of, friendly, straight forward and not sales-y. He's much more thoughtful than other estate agents I've dealt with - he remembered not ...
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Comment on agent fees
Good - happy to negotiate and spread the fees in a way that worked for us
Was this helpful? Yes

“ Missed Call but no message... ”

Mar 28,2018
Minithumbdown
By: 'N Cooper'
Mar 28,2018
0 people found
this helpful
I've had a few missed calls from this agency in the last few weeks. Without fail, they never ever leave a message so I have no idea who the call was from, the reason for the call, and if I need to call back. ...
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Comment on agent fees
n/a
Was this helpful? Yes

“ great!... ”

Mar 22,2018
Minithumbup
Martin
By: 'lewisham'
Mar 22,2018
0 people found
this helpful
Martin was really great to deal with. He was polite and prompt in replying, helpful and knowledgable about the area. Thanks!...
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Was this helpful? Yes
Mar 15,2018
Minithumbup
Kerl
Daniel
By: 'Anna'
Mar 15,2018
1 people found
this helpful
Kerl was really helpful at letting me view this property at very short notice. After seeing it I was able to go through the letting and offer process with Kerl who explained everything really clearly. Daniel followed up with my offer and was helpful in ...
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Comment on agent fees
Standard
Was this helpful? Yes
Mar 14,2018
Minithumbup
Kerl
Daniel
By: 'Liz'
Mar 14,2018
0 people found
this helpful
Kerl is a very calm professional who dealt with the tenancy extremely well. He gave accurate, speedy information and returned calls promptly. He paid particular attention to explaining the whole process thoroughly. Daniel was heavily involved in liaising with the landlord and was very professional ...
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Comment on agent fees
Standard
Was this helpful? Yes
Mar 01,2018
Minithumbup
Kerl
By: 'Kerl'
Mar 01,2018
0 people found
this helpful
Kerl was very helpful with the property we choose. Good customer service. All the process went quick in terms of referencing and contract. We moved on the day we agreed....
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Was this helpful? Yes
Feb 21,2018
Minithumbup
Kerl
By: 'Nathan'
Feb 21,2018
0 people found
this helpful
They did everything they said they were going to do, and I didn't have to wait long for anything. Can't ask for much more really....
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Comment on agent fees
Very high
Was this helpful? Yes
Feb 20,2018
Minithumbup
Kerl
By: 'Naomi Soto art'
Feb 20,2018
0 people found
this helpful
Both Kerl and Neel have been a pleasure to deal with. The moving process can become a stress however the whole process has been smooth and stress free, thanks to you both....
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Was this helpful? Yes
Feb 15,2018
Minithumbdown
Martin
By: 'Akrum'
Feb 15,2018
1 people found
this helpful
Very helpful. All round genuine guy. Approachable at all times. Willing to go that extra mile. Would recommend to friends and family...
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Was this helpful? Yes
Nov 28,2017
Minithumbdown
Ana
By: 'Didntgettheflat'
Nov 28,2017
3 people found
this helpful
I had a lot of trouble with this agency - but I'll try to keep it short We are three people who were prospective tenants of a property. We thought it was great as it fitted all of our needs. We made an offer ...
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Was this helpful? Yes
Nov 28,2017
Minithumbup
Sophie
Neel
By: 'Smiler'
Nov 28,2017
0 people found
this helpful
Both Sophie and Neel have shown exceptional determination is assisting us to get a tenant in spite of the cumbersome LT agreement, poorly drawn up and with much unnecessary content requiring a lot of my time as well as theirs in order to get a ...
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Comment on agent fees
In spite of LT easing their fees to 12% for full management, I am still paying 2% more than I have been with former agent for same level of service so No, I am not as pleased as I would have liked.
Was this helpful? Yes
Nov 05,2017
Minithumbup
Neel
Sophie
By: 'hm'
Nov 05,2017
0 people found
this helpful
Neel is very professional and worked hard to make sure the move-in process went smoothly despite certain misunderstandings and circumstances. Thanks!...
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Comment on agent fees
not the greatest
Was this helpful? Yes
Nov 04,2017
Minithumbup
Neel
By: 'Maple Quays Landlord'
Nov 04,2017
0 people found
this helpful
Great service from the Canada Water team particularly from Neel. Let my property quickly and have been very supportive throughout the process....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2017
Minithumbup
Sophie
By: 'Valentina Zhezhova'
Oct 23,2017
0 people found
this helpful
My pleasure to meet Mss Sophie Maloney she is very nice person and very good representation of the Apartman explain wall. Friendly smiling lady byutiful person with professional skill Thank you Sophia...
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Comment on agent fees
Everything is good
Was this helpful? Yes
Oct 15,2017
Minithumbup
Kerl
Neel
By: 'Lavanya'
Oct 15,2017
0 people found
this helpful
Kerl and Neel were very professional and responsive to any query I may have. They helped me settle into my new home....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 25,2017
Minithumbup
Kerl
Neel
By: 'Filippos Perrakis Kollias'
Sep 25,2017
0 people found
this helpful
Kerl was very understanding of our requirements. He is a pleasurable individual who was always happy to offer his help. Very professional and well mannered. Neel was also very helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 09,2017
Minithumbup
Neel
Sophie
By: 'DarklingNewr015'
Aug 09,2017
0 people found
this helpful
Neel and Sophie were there for me every step of the way during the marketing process, signing the lease and after the tenant move in. Everything was explained clearly and if I needed anything from either of them they were always available. They were able ...
read full review
Comment on agent fees
Fees were reasonable, since we negotiated a scheme where if they could get me a higher rent, then their fees would be higher as well.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Sophie
Neel
By: 'Paul White'
Jul 31,2017
0 people found
this helpful
Very helpful and never too much trouble. Connected me instantly to the flat I was to go on to rent....
read full review
Comment on agent fees
I am neutral on fees
Was this helpful? Yes
Jul 28,2017
Minithumbup
Sophie
Neel
By: 'AJW'
Jul 28,2017
0 people found
this helpful
Always prompt replies at all times of day, any issues/queries sorted within 24hrs. Comfortable that everything under control at all times. Thanks both!...
read full review
Comment on agent fees
Higher than average, but negotiable
Was this helpful? Yes
Jul 18,2017
Minithumbup
Neel
Sophie
By: 'Alain'
Jul 18,2017
0 people found
this helpful
I'm very happy working with Neel and Sophie, they was very prompt for all our questions and our misunderstood, and every time they tried their best, and they succeeded. I'm glad I met them!...
read full review
Was this helpful? Yes
Areas covered
  • SE16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£307,000
  • Max: Β£369,500

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 40 3 1 0 2 1 2 1
Staff picture Sophie

Staff picture Mark

Staff picture Neel

Staff picture Austin

Staff picture Shona

Staff picture Daniel

Staff picture Elishia

Staff picture Kerl

Staff picture Aamir

No image available Ana

No image available Martin

No image available Ibukun

Fees

No fees set.
Last updated at 1:59 PM 21/03/2016 by allAgents

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:59 PM 21/03/2016 by allAgents

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Branch - Canada Water, London, SE16