• Terence Cunningham
    Terence Cunningham
  • Joy Hyde
    Joy Hyde
  • Fabian Akinola
    Fabian Akinola
  • Steven Marsh
    Steven Marsh
  • Kaya Lovell
    Kaya Lovell
  • Joshua Amissah-Larbi
    Joshua Amissah-Larbi
  • Jesse Oteri
    Jesse Oteri
  • Emma Nettleingham
    Emma Nettleingham
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Bow Office are waiting to hear from you!
ludlowthompson

634-636 Mile End Road London
Greater London
E3 4PH

020 8981 2670 (s) or 020 8150 3325 (l)
Aug 06,2017
Minithumbup
Steven Marsh
Fabian Akinola
By: 'Joey'
Aug 06,2017
0 people found
this helpful
Ludlow thompson were brilliant with aiding us in our letting process. Very friendly and helpful staff, made the move very easy and hassle free....
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Comment on agent fees
Good, fair fee.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Steven Marsh
Fabian Akinola
By: 'Maria'
Jul 24,2017
0 people found
this helpful
Very helpful, flexible and always available on the phone if we had any questions regarding our move. I would recommend Ludlow Thompson to other people looking to move in London....
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Comment on agent fees
good
Was this helpful? Yes
Jul 24,2017
Minithumbup
Fabian Akinola
Fabian Akinola
By: 'J Patel'
Jul 24,2017
0 people found
this helpful
Fabian delivered what he said he was going to. This is all we wanted to rent our flat. Fabian made the process a pleasant one....
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Comment on agent fees
I was not happy with paying the Tenancy Agreement Preparation fee as this should be part of the Lettings fee
Was this helpful? Yes
Jun 15,2017
Minithumbup
Terence Cunningham
By: 'Al'
Jun 15,2017
0 people found
this helpful
I'm extremely happy with the service I received from buying my home with Terence and his team. We had a number of issues with the legal work, but Terence stayed positive and helped work through an problems. He kept my up to date with every development and was really easy to deal with. Cheers Al...
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Was this helpful? Yes
Jun 14,2017
Minithumbup
Andrew Dunham
By: 'Ben Smith'
Jun 14,2017
0 people found
this helpful
Organised for someone to come over to rapid our decking. Thoughtful and considerate when dealing with tenants, and managed to get the job done to a high standard even though I was incredibly difficult with available dates....
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 12,2017
Minithumbup
Fabian Akinola
Steven Marsh
By: 'Susanab'
Jun 12,2017
0 people found
this helpful
Had a great experience with the team at Ludlow Thompson. We set them quite a task to find a tenant in the shortest possible time frame and they somehow managed to deliver a suitable tenant earlier than expected! The rest of the tenancy set up was handled smoothly and both Fabian and Steven made themselves available to answer all my questions and assist with each step of the letting process. I highly recommend the agency...
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Comment on agent fees
Good value for money and very competitive
Was this helpful? Yes
Jun 10,2017
Minithumbup
Joshua Amissah-Larbi
By: 'Lidia'
Jun 10,2017
1 people found
this helpful
Joshua has been a great help in finding my home. Reliable, quick in his responses and very customer-oriented. I highly recommend Ludlow Thompson thanks to him....
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Was this helpful? Yes
May 10,2017
Minithumbup
Joshua Amissah-Larbi
Fabian Akinola
By: 'Esteban'
May 10,2017
0 people found
this helpful
Really really helpful people since the first time ,both Joshua and Fabian helped us out to find our new place being clear,honest and patience,taking the right time to explain every step....
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Was this helpful? Yes
Apr 27,2017
Minithumbup
Fabian Akinola
By: 'Violet'
Apr 27,2017
0 people found
this helpful
Fantastic, honest, hardworking and delivers a good result. Friendly, postive attitude. I always go first to Ludlow Thompson for Lets....
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Comment on agent fees
Ok could improve
Was this helpful? Yes
Apr 25,2017
Minithumbup
Steven Marsh
By: 'Gustavo'
Apr 25,2017
0 people found
this helpful
Very honest agent with always a great attitude towards a challenge. Totally recommend!!! Its hard to find an estate agent we can trust, this chap we can...
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Comment on agent fees
ok
Was this helpful? Yes
Apr 21,2017
Minithumbup
Terence Cunningham
Joy Hyde
By: 'NAZ SAHIN'
Apr 21,2017
0 people found
this helpful
I have sold my flat through Ludlow Thompson Bow Branch. I cant thank Terence Cunningham enough for all his time and service. This is an excellent agent. Knowledgeable about the property and the area. Quick to respond to emails and answering any queries professionally. Helpful throughout the whole process. The service delivered was A+ star. I would definitely recommend anyone to do business with Ludlow Thompson,...
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Terence Cunningham
By: 'Dennis'
Apr 12,2017
0 people found
this helpful
Great company to work with. Terence has been very supportive through this process and chasing when necessary. Would recommend and use again....
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Comment on agent fees
This agent fee was fair and reasonable.
Was this helpful? Yes
Apr 07,2017
Minithumbup
Fabian Akinola
By: 'Iain'
Apr 07,2017
0 people found
this helpful
The team kept me informed of what was happening all the way through. Fabian was easy to get hold of and answered my calls in a helpful and responsive way....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Fabian Akinola
By: 'Ellie'
Apr 06,2017
0 people found
this helpful
Fabian handled our move seamlessly, he was so helpful with any requests and allowed us to view the property whenever was convenient for us, even if that meant twice in one day! He was very friendly and had a good rapport with us. I would like to thank him for his help, enthusiasm and friendly nature....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 04,2017
Minithumbup
Terence Cunningham
By: 'Nicola'
Apr 04,2017
0 people found
this helpful
Terence has gone above and beyond and has been beyond helpful at every step of my flat purchase. Terence has gone the extra mile and made things as stress-free as possible....
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Fabian Akinola
By: 'WC'
Mar 31,2017
0 people found
this helpful
Good service from Fabian, he explained the process and reassured is along the way particularly as we are overseas landlords which means we need a trusted agent....
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Comment on agent fees
Average
Was this helpful? Yes
Mar 16,2017
Minithumbup
Steven Marsh
Fabian Akinola
By: 'XanDran'
Mar 16,2017
0 people found
this helpful
It's my first time renting a whole property, and Steve was there from viewing to signing to guide me through the whole process. I'm incredibly happy with his service, and Ludlow Thompson's in general, and felt that his approach was highly professional, yet personal and witty. During the viewing, he was constantly tailoring the appointment to our specific needs (we're two young professionals), gave us all the information we needed to know up front (All costs involved, including LT's fees), and...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Fabian Akinola
By: 'Domald'
Mar 14,2017
0 people found
this helpful
Fabian has been excellent in helping me find tenants for two properties. His communication is good and is pretty easy to contact. He's been patient with questions, has worked to accommodate requests and above all has delivered offers where others have fallen flat. He has been good to his word and delivered a service which Ludlow Thompson should be proud of. I am certainly happy with the business we've had and look forward to a beneficial ongoing relationship....
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Comment on agent fees
I was disappointed that the fees were not able to be bettered for the second property but it should also be noted that I was accommodated with a competitive rate the first time around.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Fabian Akinola
By: 'Karolina'
Mar 13,2017
0 people found
this helpful
Very pleased with the services offered by the ludlowthompson's Bow branch Lettings Team. Searching for a new property can be stressful, long and a hassle and what made this team stand out from the other agents I encountered was their professional manners and great customer service. They were approachable, understood our needs, worked efficiently and were always available when we needed them. Christian Naykene and his manager Fabian Akinola particularly deserve for a shout out. They have worked h...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Fabian Akinola
By: 'Ismael Gobernado'
Mar 02,2017
0 people found
this helpful
I am very grateful with the ludlow-thompson team, during the whole process I felt professionalism, patience and dedication, I just had one of the best experience possible, Thanks...
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Was this helpful? Yes
Feb 28,2017
Minithumbup
By: 'J'
Feb 28,2017
0 people found
this helpful
She is very helpful and if we have issues or questions she is quick to repld and look for a solution....
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Was this helpful? Yes
Feb 21,2017
Minithumbup
Fabian Akinola
By: 'H J'
Feb 21,2017
0 people found
this helpful
I was very impressed with the team's work ethics which is a credit to Fabian Akinola's approach to work and high standards of professionalism....
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Comment on agent fees
As a new comer to the letting market I am still learning However, this is an expense and like any expense a lower % is always welcomed.
Was this helpful? Yes
Feb 16,2017
Minithumbup
Steven Marsh
Fabian Akinola
By: 'Vittoria Lombardi'
Feb 16,2017
0 people found
this helpful
These agents are very professional, kind and friendly. I recommend them. Every time I contacted them were available and kind. Efficient agency and agents....
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Was this helpful? Yes
Feb 14,2017
Minithumbup
Fabian Akinola
By: 'Hana'
Feb 14,2017
0 people found
this helpful
Brilliant agent! Delivers results, hard working and trustworthy. Very happy to work with him. Would highly recommend him to everyone....
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbdown
By: 'Julia'
Feb 10,2017
0 people found
this helpful
Unfortunately, me and my flatmates have had a very bad experience with LudlowThompson, especially with the people managing our contract. On signature of the agreement we were ensured that if we would have to change a tenant within the Tenancy period, the process would be smoth and they would help as much as they could, however they didn't help us and they made the process of changing tenant a nightmare, expensive, time consuming for everyone, included the landlords who had to mediate in orden ...
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Comment on agent fees
Fees are outrageous
Was this helpful? Yes
Feb 01,2017
Minithumbup
Terence Cunningham
By: 'G Bergin'
Feb 01,2017
0 people found
this helpful
We would like to thank Terence for all his help throughout the whole process of selling our property, he was excellent at putting our minds at rest and reassuring me that things would be going smoothly. Nothing is impossible for Terence and always finds an answer to a problem I would definitely recommend anybody who is looking to buy/sell a house to speak to Terence as I have rarely come across someone who is so reliable and straightforward....
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Comment on agent fees
Agents fees were acceptable.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Terence Cunningham
By: 'Mohamed Lotfy'
Jan 27,2017
0 people found
this helpful
The service is professional and transparent, kept me informed of the progress of the sale and intervened adequately when needed...
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Comment on agent fees
The fees are good compared to the quality service obtained
Was this helpful? Yes
Jan 12,2017
Minithumbup
Terence Cunningham
By: 'Ragani'
Jan 12,2017
0 people found
this helpful
We found Terence very flexible and helpful and appreciated him going the extra mile for us. In a process that has very few positive aspects to it (until it is finally all over and you can move in!), it was refreshing to deal with Terence....
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 12,2016
Minithumbup
By: 'Gaétan Nivon'
Dec 12,2016
0 people found
this helpful
Christian was as helpful, flexible and responsive as one can wish. He was humane and it was obvious he cared about the job, which really made the whole process much more pleasant that I would have expected, as I often deal with people who can't be bothered to look at you in the eye or pronounce your name properly....
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Was this helpful? Yes
Dec 08,2016
Minithumbup
By: 'Tjasa'
Dec 08,2016
0 people found
this helpful
Christian was great and very easy to communicate with. The whole process of arranging a viewing and proceeding with securing it was very simple....
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Comment on agent fees
I find the Agent's fees very high and think that it should be something that only landlords pay.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,150
  • Max: £3,060,000

Letting
  • Min: £0
  • Max: £250,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
67 7 138 10 55 1 56 1 9 3
Terence Cunningham Terence Cunningham
Sales Manager
135 reviews

About Terence No description set View full profile
Joy Hyde Joy Hyde
Sales Consultant
1 reviews

About Joy No description set View full profile
Fabian Akinola Fabian Akinola
Lettings Manager
94 reviews

About Fabian No description set View full profile
Steven Marsh Steven Marsh
Lettings Negotiator
16 reviews

About Steven No description set View full profile
Kaya Lovell Kaya Lovell
Sales Administrator
0 reviews

About Kaya No description set View full profile
Joshua Amissah-Larbi Joshua Amissah-Larbi
Lettings Apprentice
2 reviews

About Joshua No description set View full profile
Jesse Oteri Jesse Oteri
Lettings Negotiator
0 reviews

About Jesse No description set View full profile
Emma Nettleingham Emma Nettleingham
Sales Negotiator
0 reviews

About Emma No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:23 PM 29/02/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:23 PM 29/02/2016 by allAgents

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