• Terence Cunningham
    Terence Cunningham
  • Fabian Akinola
    Fabian Akinola
  • Zara Ahmed
    Zara Ahmed
  • John Morritt
    John Morritt
  • Amarpreet Bhooi
    Amarpreet Bhooi
  • Austin Walker
    Austin Walker
  • Faria Begum
    Faria Begum
  • Steven Marsh
    Steven Marsh
  • Christian Naykene
    Christian Naykene
  • claim your profile
    Naykene Christian
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Bow Office are waiting to hear from you!
ludlowthompson

634-636 Mile End Road London
Greater London
E3 4PH

020 8981 2670 (s) or 020 8150 3325 (l)

Sep 12,2016
Minithumbup
By:
Sep 12,2016
Featured Review
0 people found
this helpful
I had less than 2 weeks before I was travelling abroad - my flat was let successfully by ludlow thompson all within this short time span. I was pleasantly surprised and very happy with the service I received. Fabian was very helpful and guided me through the process which was quite complex!...
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Sep 21,2016
Minithumbup
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Sep 21,2016
Featured Review
0 people found
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Fabian is fabs. I have let out a property through Fabian before, and this time I decided to come back to Fabian again as he was 100% trustworthy and professional....
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Sep 22,2016
Minithumbup
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Sep 22,2016
Featured Review
0 people found
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As with the previous tenancy, Fabian and LT were absolutely fantastic. On both occasions they found me a tenant very, very quickly and progressed the paperwork very efficiently and professionally. The information I was given was perfect and they were very forthcoming in terms of my queries and aspects that I wanted to negotiate. Excellent all round....
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Comment on agent fees
There were some special circumstances with the change of tenancy and LT were really great about offering some really competitive fees that I was very happy to accept. They didn't have to do this, but they did. Thank you.
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
Featured Review
0 people found
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Steven is always available to answer our questions and happy to help. He did explain well everything about the contract and even more as he gave us few advice for the broadband etc. I would more than recommend Steven to anyone who is looking for a nice new flat....
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Nov 07,2016
Minithumbup
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Nov 07,2016
Featured Review
0 people found
this helpful
Me and my friends was in real trouble but Cristian and all the agency made a amazing job and found them a flat in two days. I really recommand this agency....
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Comment on agent fees
So good
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I wanted to thank Terence for all his help and hand holding throughout the whole process of buying this property, he was excellent at putting my mind at rest and reassuring me that things would be going smoothly. I would definitely recommend anything be who is looking to buy a house to speak to Terence as I have rarely come across someone who is so reliable and straightforward....
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Comment on agent fees
Fees were fine
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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Terence Cunningham, is a first class gentleman, cannot fault, with the sale of my property, and he always supplied me with information needed, and was always prompt to get back, to confirm, answers or feedback, and was always very helpful with advice, very professional ....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
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Terence showed a high level of competences throughout the tricky selling process of my property which completed on 16/11/2016. I am very satisfied with the high quality of customer service he provided to me. He managed to find a serious buyer for my property in a record time of less than a week after putting my apartment on the market. The selling price turned out to be higher than I expected to obtain. He ensured to keep me up-to-date with the status of the sale on a regular basis and directly ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Great professional service from the Sales Team lead by Terence. Always kept me updated and found a buyer promptly during the tough market conditions...
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Comment on agent fees
Agent fees are justified as he helped me achieving a good price and did all the hard work
Was this helpful? Yes
Nov 22,2016
Minithumbup
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Nov 22,2016
0 people found
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Terence and his team guided me through the process the way I imagined, he was very efficient, easy to access and friendly....
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Nov 22,2016
Minithumbup
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Nov 22,2016
0 people found
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Terence was my agent and guided me through the process the way I imagined, very efficient, easy to reach and friendly...
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Nov 21,2016
Minithumbup
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Nov 21,2016
0 people found
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Terence was extremely helpful in his attention to detail to ensure that a complex transaction we were involved with got over the line. Always courteous, and professional, Terence was a pleasure to deal with throughout the process and liaised where necessary with the lettings team and solicitors to ensure that all paperwork was in place....
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Comment on agent fees
N/A as purchaser Yes as, landlord
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
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I have used the service of many estate agents, but Ludlow Thompson have been by far the best. I had a lot of quires and questions regarding the sale of my property and Ludlow Thompson have been very thorough in answering them. I would like to say a Big thank you to Terence Cunningham at the Mile End office. He has been very helpful, kind and very patient with me. I continually called him yet he never got tired of me nor showed any discomfort towards me. Whenever I could not get hold of him, I wo...
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Comment on agent fees
The fees were good and reasonable.
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
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Steven is really professionnal. He always got time to answer our questions wich is much appreciated. I will recommend him....
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Oct 13,2016
Minithumbup
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Oct 13,2016
0 people found
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Fabian has outdone himself again as this is the second property he has let very successfully for me in the space of a month. I have just had an extremely busy summer refurbishing two properties; after some rather messy tenants and shenanigans with builders, Fabian has been a great help and absolutely on point, with excellent timing on his organisation. With his detailed knowledge and judgment of the rental market in the local area, he has managed to get my properties let at the earliest possible...
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Comment on agent fees
Very reasonable rates and fees for the level of service delivered. No complaints.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
Very pleasant to work with and made the process of moving in very quick considering our circumstances. Was helpful and easy to communicate with throughout the process. Most reliable estate agent we have had to work with....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Fabian was able to get us viewings within a couple of days of signing up and et us the kind of tenants we were looking for. Being in a chain our hand over date got stretched by a month and he was extremely helpful in managing the whole process as well as our expectations. Very professional and extremely easy to deal with...
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Oct 01,2016
Minithumbup
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Oct 01,2016
0 people found
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One late morning, completely disturbed after the viewing of an awful flat, recommended by another estate agent in the area, I happened to pop into Ludlow & Thompson in Bow, making some enquiry. Knowing that I was more than an hour by train from London and was desperate for a suitable accommodation; within five minutes, and without an appointment, Fabian and Steve arranged for me to view my current flat straight away. The tenancy was then confirmed after four working days. I was... speechle...
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Comment on agent fees
The fees are quite high.
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
I met with a number of local agents over the last 12 months, Fabian was the only one that appeared to be interested in enabling me achieving my goals. He continually kept in touch and kept me informed as to what was going on. We met on numerous occasions and he was always punctual and never not turned up unlike other local agents. This is extremely important if you're very busy and/or working to strict time-lines. Fabian was very helpful and I highly recommend him....
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Comment on agent fees
Slightly on the high side but they do what they promise.
Was this helpful? Yes
Sep 27,2016
Minithumbup
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Sep 27,2016
0 people found
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I can say that Steven Marsh is the most professional estate agent that I have ever had to deal with. He was always the first person of contact whenever I had any questions....
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Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
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Very kind and helpful with arranging the property viewing and move in date, flexible with times and dates when moving in....
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Comment on agent fees
Quite high
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
These guys were excellent representatives of Ludlow Thompson. They were so helpful and accommodating when trying to move us into our property promptly. We had a very bad experience with another agent so this was a breath of fresh air....
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Comment on agent fees
Agent fees are a little high but this is indicative of London.
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Austin was always very efficient to respond to requests/viewings throughout the process of our property purchase. Very friendly and none of your stereotypical estate agent ram it down your throat sales patter which was very refreshing....
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Comment on agent fees
not applicable
Was this helpful? Yes
Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
Good positive service. Very effective in keeping me informed and update on developments. Great attitudes and team. Overall pleased with the service....
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Comment on agent fees
Fee was high compared to offers from other local agents.
Was this helpful? Yes
Aug 21,2016
Minithumbup
By:
Aug 21,2016
0 people found
this helpful
Fabian has been helpful and accessible since I have been letting my property through Ludlow Thompson. He is professional and considerate....
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Austin was very helpful and managed the whole process extremely well. I would recommend him highly to others seeking to purchase a property....
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Comment on agent fees
I did not pay any fees.
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Great estate agents, really helped achieve a quick sale. Love the property and looking forward to completion next week! Thanks guys!...
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Comment on agent fees
Non applicable
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Terence and Austin worked with my partner and I to enable us to purchase a flat in Bow, East London. They were both extremely helpful and proactive throughout the process, from initially booking viewings, to negotiations with the vendor, and finally completing the purchase. We have now moved into the flat, and are really delighted - Terence and Austin's involvement was a great help in getting us here....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Fantastic estate agents. Really helped us achieve a quick sale on the property we wanted. Great communication and smooth sale and completion. Thank you!...
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Comment on agent fees
N/a
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Fabian in Ludlow Thompson Bow Road was very professional in finding a Tennant for me quickly and easily. Great service, thank you very much! Highly recommended!...
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Was this helpful? Yes
Jul 27,2016
Minithumbdown
By:
Jul 27,2016
0 people found
this helpful
Absolutely remarkable service. Regular communication with service that exceeds expectations. Proud of the effort Zara and Terrance put in so well done ans thank you!...
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What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Fabian was very helpful. He followed up with me after my initial enquiry about Ludlow Thompson managing my property, and when I instructed them, he found me a tenant very quickly. Well done.....
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Comment on agent fees
I feel that the deal I got on fees in the end was fair. I was not keen on paying a large proportion of the fess for 3 years up front, but in the end this was avoided because my mortgage only allowed a 12 month AST.
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Steve sent me an email about the apartment I now am letting before it even went on the market! He had my details and the place matched our desires perfectly! The building was a new build so it seemed hard for ludlow to get all the specifics, but they did a fantastic job anyway. Fabian was very accommodating with the multiple international transfers I had to make, and the move in process was swift and enjoyable. I can't thank the two of them enough!...
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Was this helpful? Yes
Jul 24,2016
Minithumbup
By:
Jul 24,2016
0 people found
this helpful
Austin and Terrence have been very helpful through the the purchase of our property. They have been responsive and have always made an effort to keep us updated and make sure we were comfortable. Viewing the property was also made very easy compared to other estate agents....
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Jul 19,2016
Minithumbup
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Jul 19,2016
0 people found
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Really helpful, answered all our questions and got back to any queries within the day, made the whole process very smooth and easy....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,150
  • Max: £3,060,000

Letting
  • Min: £0
  • Max: £250,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
59 7 124 9 50 1 54 1 9 3
Terence Cunningham Terence Cunningham
Sales Manager
128 reviews

About Terence No description set View full profile
Fabian Akinola Fabian Akinola
Lettings Manager
77 reviews

About Fabian No description set View full profile
Zara Ahmed Zara Ahmed
Sales Progression Manager
40 reviews

About Zara No description set View full profile
John Morritt John Morritt
Sales Manager
15 reviews

About John No description set View full profile
Amarpreet Bhooi Amarpreet Bhooi
Lettings Negotiator
7 reviews

About Amarpreet No description set View full profile
Austin Walker Austin Walker
Sales Consultant
12 reviews

About Austin No description set View full profile
Faria Begum Faria Begum
Administrator
0 reviews

About Faria No description set View full profile
Steven Marsh Steven Marsh
lettings negotiator
10 reviews

About Steven No description set View full profile
Christian Naykene Christian Naykene
Lettings Negotiator
6 reviews

About Christian No description set View full profile
Naykene Christian - upload your photo Naykene Christian
1 reviews

About Naykene No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 1:23 PM 29/02/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :




2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.




3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.




4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:23 PM 29/02/2016 by allAgents

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