• Terence Cunningham
    Terence Cunningham
  • Joy Hyde
    Joy Hyde
  • Fabian Akinola
    Fabian Akinola
  • Joshua Amissah-Larbi
    Joshua Amissah-Larbi
  • Jesse Oteri
    Jesse Oteri
  • Emma Nettleingham
    Emma Nettleingham
  • upload your photo
    Michael Kelly
  • claim your profile
    Harry Hay
  • claim your profile
    Zara Ahmed
  • upload your photo
    Michael Smith
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Bow Office are waiting to hear from you!
ludlowthompson

634-636 Mile End Road London
Greater London
E3 4PH

020 8981 2670 (s) or 020 8150 3325 (l)
Nov 17,2017
Minithumbup
Michael Smith
By: 'Lovi'
Nov 17,2017
0 people found
this helpful
I have found Michael to be extremely professional,helpful and prompt with advice when I have requested it.He was quick to solve my Problems. I would not hesitate in recommending him to landlords seeking for new tenants . He was very friendly and nice with me .He helped me so much and ill remember it . Very nice man!...
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Comment on agent fees
Very Good!
Was this helpful? Yes
Oct 11,2017
Minithumbup
Fabian Akinola
By: 'A Mondal'
Oct 11,2017
0 people found
this helpful
Once again Fabian has helped me find a tenant smoothly and with great diligence. His service, right through three tenancies has been exceptional. I highly recommend him and the LT team at Bow....
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Comment on agent fees
Reasonable. I was pleased to receive a good offer for full management since I have let through them consistently. That sort of attention is welcome.
Was this helpful? Yes
Oct 02,2017
Minithumbup
Joy Hyde
By: 'Saima'
Oct 02,2017
0 people found
this helpful
Joy did a great job in helping me purchase a property in Bow recently. No request was too big for Joy and everything was done with a smile, her hard work enabled me to complete in only 4-5 weeks! I would recommend anyone to work with Joy - thank you!...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 06,2017
Minithumbup
Joy Hyde
Terence Cunningham
By: 'James'
Sep 06,2017
0 people found
this helpful
I purchased my property through Ludlow Thompson. Joy was attentive, quick to respond to emails, well informed and tenacious during the conveyancing. Great personality but utterly professional. Highly recommended....
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Was this helpful? Yes
Sep 02,2017
Minithumbup
Zara Ahmed
By: 'Lizzie B'
Sep 02,2017
0 people found
this helpful
Zara was amazing with my house sale exchange and completion last year. She came recommended by my solicitor. I'm sorry to be so late posting this review. Very grateful for her help!...
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Comment on agent fees
N/a
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Renter341'
Aug 30,2017
0 people found
this helpful
Steven is a great agent, easy to get hold of and always willing to help if there were any issues....
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Comment on agent fees
The initial fees that were provided were much higher than expected - this was then negotiated to a more reasonable (but still higher than average for the market) set of fees.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Terence Cunningham
Joy Hyde
By: 'Anon'
Aug 29,2017
0 people found
this helpful
Excellent communication from Terence throughout, and I know he put a lot of time, even on a Sunday, into the final bidding stage, to achieve the full asking price. Could not expect more!...
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Comment on agent fees
Competitive among the big names
Was this helpful? Yes
Aug 29,2017
Minithumbup
Fabian Akinola
By: 'Adam'
Aug 29,2017
0 people found
this helpful
Steven was incredibly helpful throughout the entire process. He always responded to emails quickly and answered calls, coordinating with all 3 of us and being patient enough to explain things 3 or 4 times over for everyone. Give him a raise!...
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Comment on agent fees
The bad: fees are high even for London. The good: the service is very professional.
Was this helpful? Yes
Aug 06,2017
Minithumbup
Fabian Akinola
By: 'Joey'
Aug 06,2017
0 people found
this helpful
Ludlow thompson were brilliant with aiding us in our letting process. Very friendly and helpful staff, made the move very easy and hassle free....
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Comment on agent fees
Good, fair fee.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Fabian Akinola
By: 'Maria'
Jul 24,2017
0 people found
this helpful
Very helpful, flexible and always available on the phone if we had any questions regarding our move. I would recommend Ludlow Thompson to other people looking to move in London....
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Comment on agent fees
good
Was this helpful? Yes
Jul 24,2017
Minithumbup
Fabian Akinola
Fabian Akinola
By: 'J Patel'
Jul 24,2017
0 people found
this helpful
Fabian delivered what he said he was going to. This is all we wanted to rent our flat. Fabian made the process a pleasant one....
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Comment on agent fees
I was not happy with paying the Tenancy Agreement Preparation fee as this should be part of the Lettings fee
Was this helpful? Yes
Jun 14,2017
Minithumbup
Andrew Dunham
By: 'Ben Smith'
Jun 14,2017
0 people found
this helpful
Organised for someone to come over to rapid our decking. Thoughtful and considerate when dealing with tenants, and managed to get the job done to a high standard even though I was incredibly difficult with available dates....
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 12,2017
Minithumbup
Fabian Akinola
By: 'Susanab'
Jun 12,2017
0 people found
this helpful
Had a great experience with the team at Ludlow Thompson. We set them quite a task to find a tenant in the shortest possible time frame and they somehow managed to deliver a suitable tenant earlier than expected! The rest of the tenancy set up was handled smoothly and both Fabian and Steven made themselves available to answer all my questions and assist with each step of the letting process. I highly recommend the agency...
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Comment on agent fees
Good value for money and very competitive
Was this helpful? Yes
Jun 10,2017
Minithumbup
Joshua Amissah-Larbi
By: 'Lidia'
Jun 10,2017
1 people found
this helpful
Joshua has been a great help in finding my home. Reliable, quick in his responses and very customer-oriented. I highly recommend Ludlow Thompson thanks to him....
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Was this helpful? Yes
May 10,2017
Minithumbup
Joshua Amissah-Larbi
Fabian Akinola
By: 'Esteban'
May 10,2017
0 people found
this helpful
Really really helpful people since the first time ,both Joshua and Fabian helped us out to find our new place being clear,honest and patience,taking the right time to explain every step....
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Was this helpful? Yes
Apr 27,2017
Minithumbup
Fabian Akinola
By: 'Violet'
Apr 27,2017
0 people found
this helpful
Fantastic, honest, hardworking and delivers a good result. Friendly, postive attitude. I always go first to Ludlow Thompson for Lets....
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Comment on agent fees
Ok could improve
Was this helpful? Yes
Apr 25,2017
Minithumbup
By: 'Gustavo'
Apr 25,2017
0 people found
this helpful
Very honest agent with always a great attitude towards a challenge. Totally recommend!!! Its hard to find an estate agent we can trust, this chap we can...
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Comment on agent fees
ok
Was this helpful? Yes
Apr 21,2017
Minithumbup
Terence Cunningham
Joy Hyde
By: 'NAZ SAHIN'
Apr 21,2017
0 people found
this helpful
I have sold my flat through Ludlow Thompson Bow Branch. I cant thank Terence Cunningham enough for all his time and service. This is an excellent agent. Knowledgeable about the property and the area. Quick to respond to emails and answering any queries professionally. Helpful throughout the whole process. The service delivered was A+ star. I would definitely recommend anyone to do business with Ludlow Thompson,...
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Terence Cunningham
By: 'Dennis'
Apr 12,2017
0 people found
this helpful
Great company to work with. Terence has been very supportive through this process and chasing when necessary. Would recommend and use again....
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Comment on agent fees
This agent fee was fair and reasonable.
Was this helpful? Yes
Apr 07,2017
Minithumbup
Fabian Akinola
By: 'Iain'
Apr 07,2017
0 people found
this helpful
The team kept me informed of what was happening all the way through. Fabian was easy to get hold of and answered my calls in a helpful and responsive way....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Fabian Akinola
By: 'Ellie'
Apr 06,2017
0 people found
this helpful
Fabian handled our move seamlessly, he was so helpful with any requests and allowed us to view the property whenever was convenient for us, even if that meant twice in one day! He was very friendly and had a good rapport with us. I would like to thank him for his help, enthusiasm and friendly nature....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 04,2017
Minithumbup
Terence Cunningham
By: 'Nicola'
Apr 04,2017
0 people found
this helpful
Terence has gone above and beyond and has been beyond helpful at every step of my flat purchase. Terence has gone the extra mile and made things as stress-free as possible....
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Fabian Akinola
By: 'WC'
Mar 31,2017
0 people found
this helpful
Good service from Fabian, he explained the process and reassured is along the way particularly as we are overseas landlords which means we need a trusted agent....
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Comment on agent fees
Average
Was this helpful? Yes
Mar 16,2017
Minithumbup
Fabian Akinola
By: 'XanDran'
Mar 16,2017
0 people found
this helpful
It's my first time renting a whole property, and Steve was there from viewing to signing to guide me through the whole process. I'm incredibly happy with his service, and Ludlow Thompson's in general, and felt that his approach was highly professional, yet personal and witty. During the viewing, he was constantly tailoring the appointment to our specific needs (we're two young professionals), gave us all the information we needed to know up front (All costs involved, including LT's fees), and...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Fabian Akinola
By: 'Domald'
Mar 14,2017
0 people found
this helpful
Fabian has been excellent in helping me find tenants for two properties. His communication is good and is pretty easy to contact. He's been patient with questions, has worked to accommodate requests and above all has delivered offers where others have fallen flat. He has been good to his word and delivered a service which Ludlow Thompson should be proud of. I am certainly happy with the business we've had and look forward to a beneficial ongoing relationship....
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Comment on agent fees
I was disappointed that the fees were not able to be bettered for the second property but it should also be noted that I was accommodated with a competitive rate the first time around.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Fabian Akinola
By: 'Karolina'
Mar 13,2017
0 people found
this helpful
Very pleased with the services offered by the ludlowthompson's Bow branch Lettings Team. Searching for a new property can be stressful, long and a hassle and what made this team stand out from the other agents I encountered was their professional manners and great customer service. They were approachable, understood our needs, worked efficiently and were always available when we needed them. Christian Naykene and his manager Fabian Akinola particularly deserve for a shout out. They have worked h...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Fabian Akinola
By: 'Ismael Gobernado'
Mar 02,2017
0 people found
this helpful
I am very grateful with the ludlow-thompson team, during the whole process I felt professionalism, patience and dedication, I just had one of the best experience possible, Thanks...
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Was this helpful? Yes
Feb 28,2017
Minithumbup
By: 'J'
Feb 28,2017
0 people found
this helpful
She is very helpful and if we have issues or questions she is quick to repld and look for a solution....
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Was this helpful? Yes
Feb 21,2017
Minithumbup
Fabian Akinola
By: 'H J'
Feb 21,2017
0 people found
this helpful
I was very impressed with the team's work ethics which is a credit to Fabian Akinola's approach to work and high standards of professionalism....
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Comment on agent fees
As a new comer to the letting market I am still learning However, this is an expense and like any expense a lower % is always welcomed.
Was this helpful? Yes
Feb 16,2017
Minithumbup
Fabian Akinola
By: 'Vittoria Lombardi'
Feb 16,2017
0 people found
this helpful
These agents are very professional, kind and friendly. I recommend them. Every time I contacted them were available and kind. Efficient agency and agents....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,150
  • Max: £3,060,000

Letting
  • Min: £0
  • Max: £250,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
68 7 141 10 57 1 57 1 9 3
Terence Cunningham Terence Cunningham
Sales Manager
136 reviews

About Terence No description set View full profile
Joy Hyde Joy Hyde
Sales Consultant
4 reviews

About Joy No description set View full profile
Fabian Akinola Fabian Akinola
Lettings Manager
96 reviews

About Fabian No description set View full profile
Joshua Amissah-Larbi Joshua Amissah-Larbi
Lettings Apprentice
2 reviews

About Joshua No description set View full profile
Jesse Oteri Jesse Oteri
Lettings Negotiator
0 reviews

About Jesse No description set View full profile
Emma Nettleingham Emma Nettleingham
Sales Negotiator
0 reviews

About Emma No description set View full profile
Michael Kelly - no image available Michael Kelly
Lettings Negotiator
0 reviews

About Michael No description set View full profile
Harry Hay - upload your photo Harry Hay
Lettings Apprentice
0 reviews

About Harry No description set View full profile
Zara Ahmed - upload your photo Zara Ahmed
1 reviews

About Zara No description set View full profile
Michael Smith - no image available Michael Smith
Lettings Negotiator
1 reviews

About Michael No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:23 PM 29/02/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:23 PM 29/02/2016 by allAgents

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