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    Terence
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    Fabian
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    Joshua
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    Jesse
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    Emma
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    Michael
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    Zara
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    Kerry
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    Michael
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    Rob
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    Reisse
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    Shalarm
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    Adam
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    Raquel
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Bow Office are waiting to hear from you!
ludlowthompson

634-636 Mile End Road London
Greater London
E3 4PH

020 8981 2670 (s) or 020 8150 3325 (l)
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Properties for Sale
Properties to Rent

“ Professional and reliable marketing experts... ”

Jul 07,2018
Minithumbup
Terence
Emma
By: 'Marion & Clare'
Jul 07,2018
0 people found
this helpful
Terence and Emma knowledgeably marketed our property to achieve a maximum sale price and they did a brilliant job throughout the selling process. We were very pleased that we had chosen this agency....
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Was this helpful? Yes

“ Professional... ”

Jul 03,2018
Minithumbup
Fabian
By: 'Lee'
Jul 03,2018
0 people found
this helpful
Fabian is very professional and approachable, he is happy to talk and discuss any problems or questions that I had....
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Comment on agent fees
Slightly high
Was this helpful? Yes

“ Great Experience!... ”

Jun 27,2018
Minithumbup
Emma
By: 'Sasha'
Jun 27,2018
1 people found
this helpful
We had a very positive experience working with Emma Nettleingham. From the first viewing, she was extremely helpful and friendly. Emma helped us to negotiate our deal and was always available throughout the process. We would definitely recommend ludlowthompson and Emma....
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Was this helpful? Yes

“ Great service... ”

Jun 19,2018
Minithumbup
Emma
By: 'Alex'
Jun 19,2018
0 people found
this helpful
We dealt with Emma during our flat purchase - she was extremely professional and friendly and when the sale process was held up by the solicitors, she acted as the intermediary to speed things up, which helped no end. We were very happy with the ...
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Was this helpful? Yes

“ Very professional and friendly - great local knowledge!!!... ”

Jun 12,2018
Minithumbup
Joshua
By: 'Jamie Willow-Smith'
Jun 12,2018
0 people found
this helpful
Joshua from LudlowThompson Bow has been great in aiding us for our property search. He is very professional yet friendly and very personable. His knowledge on the area is also second to none. I would definitely recommend him to anyone looking for a flat to ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Tenacious & Diligent... ”

Jun 09,2018
Minithumbup
Terence
Emma
By: 'Col & Di'
Jun 09,2018
0 people found
this helpful
We had a probate sale of our late fathers empty house. We had 2 buyers drop out over 7 months but the teams who were very local kept plugging away and handled very sensitive negotiations and dealt with everything including all the viewings and finding us a ...
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Comment on agent fees
Very reasonable for the excellent hands -on service provided.
Was this helpful? Yes

“ Cleaned up the mess left by another branch to help us. and to k... ”

May 31,2018
Minithumbup
Jesse
Joshua
By: 'Daniel Strang'
May 31,2018
0 people found
this helpful
Great customer service, hope they keep up this standard in the future. Had to deal with our complaint caused by another agent from another branch and were quick and efficient. Thank you!...
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Was this helpful? Yes

“ Really great service... ”

May 30,2018
Minithumbup
Terence
Emma
By: 'David'
May 30,2018
0 people found
this helpful
Terence and Emma at Ludlow Thompson did a great job of selling our 2-bed flat in Bow. We had previously attempted to sell through an online estate agent but in the prevailing market, this didn't get us an offer we were prepared to accept. ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Jesse Review... ”

May 16,2018
Minithumbup
Jesse
By: 'Claudia'
May 16,2018
0 people found
this helpful
Jesse was great, he understood what we were looking for and then he followed us in the whole process, always professional and available to answer to any question...
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Was this helpful? Yes

“ Fast and friendly service... ”

May 12,2018
Minithumbup
Jesse
By: 'Marta Nikołajuk'
May 12,2018
1 people found
this helpful
I am very happy with a service provided by Jessie. He shown us a house and within one week we moved in. Very enthusiastic and professional person. Highly recommend Bow office....
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Comment on agent fees
Good
Was this helpful? Yes

“ Quick offer secured... ”

May 11,2018
Minithumbup
Fabian
By: 'JoRose'
May 11,2018
0 people found
this helpful
I was very impressed that these agents were so efficient, clear and found me good tenants within a week of taking the property on. Fabian has a committed and professional team who were very helpful with the whole process....
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Comment on agent fees
The fees seem very good.
Was this helpful? Yes

“ Jesse is a pro... ”

May 10,2018
Minithumbup
Jesse
By: 'Nadia'
May 10,2018
0 people found
this helpful
Jesse shows a great understanding of our needs and was proactive and honest with his advice when it came to selecting properties. He is approachable and having him help us was a very pleasant experience. Thank you Jesse!...
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Was this helpful? Yes

“ Excellent Service... ”

May 02,2018
Minithumbup
Terence
Emma
By: 'Steve'
May 02,2018
0 people found
this helpful
Have been using Terence for sales for a number of years and always provides an excellent service and gets the job done professionally Cannot Recommend highly enough, Thanks for all your hard work...
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Comment on agent fees
good
Was this helpful? Yes

“ Excellent Service... ”

Apr 30,2018
Minithumbup
Jesse
By: 'Vanessa'
Apr 30,2018
0 people found
this helpful
Jesse is exactly what Ludlow needs, his services are outstanding and he does his work with such precision and charisma. He is a credit to his company and deserves recognition....
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Comment on agent fees
Good
Was this helpful? Yes

“ Competent.... ”

Apr 27,2018
Minithumbup
Jesse
By: 'Gessica'
Apr 27,2018
1 people found
this helpful
Jesse was great he helped us into a very quick move in. He was very courteous and professional. Thank You Jesse...
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Was this helpful? Yes

“ good customer service... ”

Apr 27,2018
Minithumbup
Jesse
By: 'Philippe'
Apr 27,2018
1 people found
this helpful
what can i say good customer service everything was quick we had the flat very quickly and yeah it was cool...
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Was this helpful? Yes

“ Extremely helpful... ”

Apr 12,2018
Minithumbup
Michael
By: 'GH'
Apr 12,2018
0 people found
this helpful
My flatmate and I had such a positive experience with Michael. He was extremely helpful and always at the end of the phone whenever we had a question at every stage of our property search process. Michael is extremely professional, patient and understanding - we ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Fabian... ”

Apr 12,2018
Minithumbup
Fabian
By: 'Babs'
Apr 12,2018
0 people found
this helpful
Fabian was very professional, straight talking and honest. Everything he said was proved right. Very glad he dealt with my house letting and gave me lots of very good advice. i've had many issues with agencies before so it was very refreshing that Ludlow ...
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Comment on agent fees
I think the agents fees are fair. Especially that payment can be spread over a period of time rather than all of it up front
Was this helpful? Yes

“ Great Experience... ”

Apr 12,2018
Minithumbup
Michael
By: 'Annie'
Apr 12,2018
0 people found
this helpful
From our first interaction with Ludlow Thompson, Michael has been brilliant. He was knowledgeable about the property and made the process really straightforward for us. His approachable manner made us feel really comfortable with asking any questions we had and when it came to putting ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent service... ”

Apr 08,2018
Minithumbup
Terence
By: 'Poplar flat sale'
Apr 08,2018
0 people found
this helpful
I've bought and sold numerous properties over the years and have never received such a courteous and professional service as I did from Terence Cunningham. Terence was my main contact but whenever I spoke to Emma Nettleingham, I found her to be very professional. ...
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Comment on agent fees
As expected
Was this helpful? Yes

“ Professional agent... ”

Mar 28,2018
Minithumbdown
Shalarm
Terence
By: 'MC'
Mar 28,2018
0 people found
this helpful
Dealt with my first property purchase with an agent just starting on the job. Shalarm was very helpful, polite and professional but it would have been helpful having someone more experience to help with the process....
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Was this helpful? Yes

“ Great... ”

Mar 27,2018
Minithumbup
Michael
Joshua
By: 'Awal'
Mar 27,2018
0 people found
this helpful
I liked the professionalism from both Michael and Joshua. They are great agents and I will recommend them to any of my friends who are also searching....
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Comment on agent fees
Good
Was this helpful? Yes

“ Horrendous doesn't even cut it!... ”

Mar 21,2018
Minithumbdown
By: 'Phoebe'
Mar 21,2018
1 people found
this helpful
I don't know where to begin! After being with them for a year and a half they made our lives very difficult. 1) property manager Never returned emails or calls- we had to chase EVERYTHING!! When the boiler broke it took a week to have ...
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Comment on agent fees
Awful - what were they for? Half the thins they covered were never done and they certainly didn’t provide a service to us as tenants or the landlord!!!!
Was this helpful? Yes

“ Attentive, good listener, well presented, to the point.... ”

Mar 19,2018
Minithumbup
Michael
By: 'Morshed'
Mar 19,2018
1 people found
this helpful
Well presented in details of the premises. Left us with few good options to decide whether to take the property. Promptly responded all our enquiries in timely manner. Tried find out all possible avenues for us to take the property. I would say gentleman is ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Awal Siddikee
Mar 21, 2018
View all comments (1)
Michael made me feel comfortable,very friendly and helpful and I appreciate how punctual he was on our viewing. Michael is hands down one of the best agents I have dealt with. Michael was extremely professional from beginning to end. ...

“ Great Agent!... ”

Mar 16,2018
Minithumbup
Michael
By: 'Vivien'
Mar 16,2018
2 people found
this helpful
Michael made me feel comfortable, and I appreciate how punctual he was on our viewing. I've experienced agents who don't have the decency to at least apologise when running late. Michael is hands down one of the best agents I have dealt with....
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Was this helpful? Yes
Mar 15,2018
Minithumbup
Emma
By: 'Zhenia Vasiliev'
Mar 15,2018
1 people found
this helpful
Emma has been excellent in helping us throughout the proparty buying process and handled perfectly all communication, ensuring the case was running smoothly. Great agent all round, will recommend to anyone in a heartbeat!...
read full review
Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Mar 14,2018
Minithumbup
Jesse
Fabian
By: 'Charlotte P'
Mar 14,2018
0 people found
this helpful
Jesse and Fabian worked as a team to get us in to our property in a very short time-frame. There were some communication issues but we were pleased with how these were dealt with and overall I would recommend the agency, and particularly these two ...
read full review
Comment on agent fees
The fees are average for the area.
Was this helpful? Yes
Mar 14,2018
Minithumbup
Michael
By: 'Imran'
Mar 14,2018
0 people found
this helpful
Very welcoming and impeccaby dressed. Smily and friendly but always professional. I liked that he followed me and tried to fullfil all my requirements....
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Comment on agent fees
N/a
Was this helpful? Yes
Mar 14,2018
Minithumbup
Michael
By: 'Alexandra'
Mar 14,2018
1 people found
this helpful
Michael was brilliant throughout the process and very professional. He made sure that all the referencing, legal and contractual work was completed punctually. He kept great contact throughout the process and made sure any questions were answered. I would gladly recommend Ludlow Thompson to anyone ...
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Comment on agent fees
Standard
Was this helpful? Yes
Mar 13,2018
Minithumbup
Michael
By: 'Filipa'
Mar 13,2018
1 people found
this helpful
Michael Smith was great agent to work with. He was very patient and informative with me, and although the property wasn't to my taste he was very clear about the fees which some agents tend not to be, and he had a great smile ...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
86% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,150
  • Max: £3,060,000

Letting
  • Min: £0
  • Max: £250,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 7 188 11 70 1 67 2 12 4
Staff picture Terence
(154)

Staff picture Fabian
(107)

Staff picture Joshua
(8)

Staff picture Jesse
(24)

Staff picture Emma
(16)

No image available Michael
(0)

No image available Zara
(1)

No image available Kerry
(1)

Staff picture Michael
(24)

No image available Rob
(2)

No image available Reisse
(1)

No image available Shalarm
(1)

No image available Adam
(0)

No image available Raquel
(0)

Fees

No fees set.
Last updated at 1:23 PM 29/02/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:23 PM 29/02/2016 by allAgents

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