• Terence Cunningham
    Terence Cunningham
  • Joy Hyde
    Joy Hyde
  • Fabian Akinola
    Fabian Akinola
  • Joshua Amissah-Larbi
    Joshua Amissah-Larbi
  • Jesse Oteri
    Jesse Oteri
  • Emma Nettleingham
    Emma Nettleingham
  • upload your photo
    Michael Kelly
  • claim your profile
    Zara Ahmed
  • claim your profile
    Kerry
  • upload your photo
    Michael Smith
Established in 1993, ludlowthompson is one of London�s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over �1bn worth of property and over 9000 people rent/let with us across London. Whether yo Read full description...u are looking to buy, let, sell or rent the team at our Bow Office are waiting to hear from you!
ludlowthompson

634-636 Mile End Road London
Greater London
E3 4PH

020 8981 2670 (s) or 020 8150 3325 (l)


Properties for sale
Properties for rent
Jan 16,2018
Minithumbup
Jesse Oteri
By: 'Alix'
Jan 16,2018
0 people found
this helpful
Jesse has been the perfect estate agent! Always available to answer our questions by phone, email and even physically to show us the property. Everything was clear and he has been a really good link between us and the landlord. I can give only good feedbacks as nothing unexpected happens!...
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Comment on agent fees
The agent fees are not too high and the price worth the (good) service he offered to us.
Was this helpful? Yes
Jan 16,2018
Minithumbup
By: 'Nas'
Jan 16,2018
0 people found
this helpful
AMAZING AGENT !! Mike was amazing from the viewing till the moving in. He have been helpful, patient and always a quick respond to any question we had during the documentation process. Everything happen quick and no issues throw all the stages. He was constantly in contact with us and keeping us updated with all the information. Strongly recommended if you want to avoid any headaches and misunderstanding while you moving in....
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Comment on agent fees
GOOD !
Was this helpful? Yes
Jan 15,2018
Minithumbup
Jesse Oteri
By: 'Thea Dagnaud'
Jan 15,2018
0 people found
this helpful
Jesse has been absolutely amazing to us! Everything went smoothly thanks to the service he provided. He has been extremely concilient and reactive at anytime for us....
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Comment on agent fees
Fees were okay
Was this helpful? Yes
Jan 15,2018
Minithumbup
Fabian Akinola
By: 'stallard'
Jan 15,2018
0 people found
this helpful
Exceptionally professional and great communication during the viewing stage and also leading me through the details of letting as a first-time landlord...
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Was this helpful? Yes
Jan 15,2018
Minithumbup
Kerry
By: 'Frédéric'
Jan 15,2018
0 people found
this helpful
Jesse Oteri has been very professional and has always been very helpful during the process. He was reachable and available at all time and came back very shortly even during Christmas time and weekends! Jesse has been great while negotiating. I would definitely recommend him....
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Comment on agent fees
Jesse has cut down the fees for us and has made a very good price as we were on our maximum budget for the rent
Was this helpful? Yes
Jan 12,2018
Minithumbup
Fabian Akinola
Joshua Amissah-Larbi
By: 'Miss Husbands'
Jan 12,2018
0 people found
this helpful
I am very pleased with the standard of service & care received from Fabian and his team at the Bow office of Ludlow Thompson. They were all professional and very helpful especially Fabian who has made this whole process as smooth as possible. Michael, Joshua and Jesse did a remarkable job in showing my property and I'd like to thank them all for a job well done. Lastly, I'd also like to thank the photographer who took some phenomenal pictures and showed all of the great features of...
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Comment on agent fees
I thought the fees were reasonable.
Was this helpful? Yes
Jan 09,2018
Minithumbup
Emma Nettleingham
By: 'First class'
Jan 09,2018
1 people found
this helpful
Thank you to all the team at Ludlow Thompson Bow for helping us secure our first home! Special thanks to Emma who was so helpful, clear and knowledgeable - she's a first class agent and made the whole process so easy for us!...
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Was this helpful? Yes
Dec 27,2017
Minithumbup
Terence Cunningham
Emma Nettleingham
By: 'Ben and Claire'
Dec 27,2017
0 people found
this helpful
We were very impressed with the service that we received from Terence and Emma at Ludlow Thompson when selling our flat in Bow. They were professional, highly responsive and always tried to anticipate the next steps. We recently had contact with two other estate agent companies and they were nowhere near as helpful or efficient as Ludlow Thompson....
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Was this helpful? Yes
Dec 20,2017
Minithumbup
Jesse Oteri
By: 'Lucy'
Dec 20,2017
0 people found
this helpful
Jesse was helpful and always available to speak with. Communication lines were effective and it was obvious that he tried his upmost to try and make the process as smooth as possible....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 20,2017
Minithumbup
Fabian Akinola
By: 'Customer'
Dec 20,2017
0 people found
this helpful
Responsive and efficient, good manners, knows the area well, patient and responsive, helpful, able to negotiate, quick communication, responsible attitude...
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Was this helpful? Yes
Dec 08,2017
Minithumbup
Jesse Oteri
By: 'KW'
Dec 08,2017
1 people found
this helpful
Jesse was friendly and professional throughout the whole process. He made everything easy and was always on hand to answer any questions we had....
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Comment on agent fees
The agent fees were very high in comparison to other letting agents I have previously been with.
Was this helpful? Yes
Nov 30,2017
Minithumbup
Michael Smith
By: 'Audrey'
Nov 30,2017
0 people found
this helpful
Michael was extremely helpful and professional during and after the viewing, he also followed up every action that was agreed. Audrey...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2017
Minithumbup
Terence Cunningham
By: 'Mr Ali'
Nov 29,2017
0 people found
this helpful
Brilliant service from the Ludlow Thompson team, who sold my fathers property recently in Bow. They know the area and market very well. We instructed two agents to market the property but Terence's team was head and shoulders above the others in every way. They had lots of interest for viewings and their feedback and attitude was excellent. They secured a cash buyer and closed a great price, all things completed quickly. Great work from all involved. Thanks Mr Ali...
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Comment on agent fees
Very competitive
Was this helpful? Yes
Nov 27,2017
Minithumbup
Emma Nettleingham
Terence Cunningham
By: 'LW'
Nov 27,2017
0 people found
this helpful
Me and my brother bought a flat from Ludlow Thompson earlier this year. On first impressions Emma was really approachable and friendly as well as being very informative regarding the property and area.Throughout the sales process Emma and her manager Terence we're always very responsive and happy to answer any questions we had. As first time buyers we needed some guidance and Emma was always happy to help in any way she could. I would definitely go back to Ludlow Thompson if we were to purc...
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Was this helpful? Yes
Nov 24,2017
Minithumbup
Jesse Oteri
Fabian Akinola
By: 'Lauren'
Nov 24,2017
0 people found
this helpful
Jesse was extremely helpful from first point of contact. Sensing my exhaustion and frustration with the quick moving london rental market he quickly assessed my preferences and showed me an amazing flat that very day. He was flexible to complete a late booking and did all he could to ensure we won when the bids started flowing in for the flat. I couldn't have asked for more. Once we moved in to the flat there were some issues but Fabian and Jesse have both made themselves available to help...
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Comment on agent fees
The fees were relatively expensive, even though we were not charged the full fee amount.
Was this helpful? Yes
Nov 23,2017
Minithumbup
Jesse Oteri
By: 'Ines'
Nov 23,2017
0 people found
this helpful
Jesse was very helpful and pro active, always replying to our emails and queries whilst we were in the process of getting the property. The only downside was that he did not give us the option to try and negotiate the monthly rent amount as he said that the landlord would not go for less. After getting the property we saw that the amount advertised was actually less then what we are paying. But I guess that comes with being a salesman....
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Was this helpful? Yes
Nov 21,2017
Minithumbup
Michael Smith
By: 'Maddie'
Nov 21,2017
0 people found
this helpful
Michael went above and beyond to get an amazing deal on a beautiful house for us. He was also very communicative throughout our search....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Michael Smith
By: 'Lovi'
Nov 17,2017
0 people found
this helpful
I have found Michael to be extremely professional,helpful and prompt with advice when I have requested it.He was quick to solve my Problems. I would not hesitate in recommending him to landlords seeking for new tenants . He was very friendly and nice with me .He helped me so much and ill remember it . Very nice man!...
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Comment on agent fees
Very Good!
Was this helpful? Yes
Oct 11,2017
Minithumbup
Fabian Akinola
By: 'A Mondal'
Oct 11,2017
0 people found
this helpful
Once again Fabian has helped me find a tenant smoothly and with great diligence. His service, right through three tenancies has been exceptional. I highly recommend him and the LT team at Bow....
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Comment on agent fees
Reasonable. I was pleased to receive a good offer for full management since I have let through them consistently. That sort of attention is welcome.
Was this helpful? Yes
Oct 02,2017
Minithumbup
Joy Hyde
By: 'Saima'
Oct 02,2017
0 people found
this helpful
Joy did a great job in helping me purchase a property in Bow recently. No request was too big for Joy and everything was done with a smile, her hard work enabled me to complete in only 4-5 weeks! I would recommend anyone to work with Joy - thank you!...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 06,2017
Minithumbup
Joy Hyde
Terence Cunningham
By: 'James'
Sep 06,2017
0 people found
this helpful
I purchased my property through Ludlow Thompson. Joy was attentive, quick to respond to emails, well informed and tenacious during the conveyancing. Great personality but utterly professional. Highly recommended....
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Was this helpful? Yes
Sep 02,2017
Minithumbup
Zara Ahmed
By: 'Lizzie B'
Sep 02,2017
0 people found
this helpful
Zara was amazing with my house sale exchange and completion last year. She came recommended by my solicitor. I'm sorry to be so late posting this review. Very grateful for her help!...
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Comment on agent fees
N/a
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Renter341'
Aug 30,2017
0 people found
this helpful
Steven is a great agent, easy to get hold of and always willing to help if there were any issues....
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Comment on agent fees
The initial fees that were provided were much higher than expected - this was then negotiated to a more reasonable (but still higher than average for the market) set of fees.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Terence Cunningham
Joy Hyde
By: 'Anon'
Aug 29,2017
0 people found
this helpful
Excellent communication from Terence throughout, and I know he put a lot of time, even on a Sunday, into the final bidding stage, to achieve the full asking price. Could not expect more!...
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Comment on agent fees
Competitive among the big names
Was this helpful? Yes
Aug 29,2017
Minithumbup
Fabian Akinola
By: 'Adam'
Aug 29,2017
0 people found
this helpful
Steven was incredibly helpful throughout the entire process. He always responded to emails quickly and answered calls, coordinating with all 3 of us and being patient enough to explain things 3 or 4 times over for everyone. Give him a raise!...
read full review
Comment on agent fees
The bad: fees are high even for London. The good: the service is very professional.
Was this helpful? Yes
Aug 06,2017
Minithumbup
Fabian Akinola
By: 'Joey'
Aug 06,2017
0 people found
this helpful
Ludlow thompson were brilliant with aiding us in our letting process. Very friendly and helpful staff, made the move very easy and hassle free....
read full review
Comment on agent fees
Good, fair fee.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Fabian Akinola
By: 'Maria'
Jul 24,2017
0 people found
this helpful
Very helpful, flexible and always available on the phone if we had any questions regarding our move. I would recommend Ludlow Thompson to other people looking to move in London....
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Comment on agent fees
good
Was this helpful? Yes
Jul 24,2017
Minithumbup
Fabian Akinola
Fabian Akinola
By: 'J Patel'
Jul 24,2017
0 people found
this helpful
Fabian delivered what he said he was going to. This is all we wanted to rent our flat. Fabian made the process a pleasant one....
read full review
Comment on agent fees
I was not happy with paying the Tenancy Agreement Preparation fee as this should be part of the Lettings fee
Was this helpful? Yes
Jun 14,2017
Minithumbup
Andrew Dunham
By: 'Ben Smith'
Jun 14,2017
0 people found
this helpful
Organised for someone to come over to rapid our decking. Thoughtful and considerate when dealing with tenants, and managed to get the job done to a high standard even though I was incredibly difficult with available dates....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Jun 12,2017
Minithumbup
Fabian Akinola
By: 'Susanab'
Jun 12,2017
0 people found
this helpful
Had a great experience with the team at Ludlow Thompson. We set them quite a task to find a tenant in the shortest possible time frame and they somehow managed to deliver a suitable tenant earlier than expected! The rest of the tenancy set up was handled smoothly and both Fabian and Steven made themselves available to answer all my questions and assist with each step of the letting process. I highly recommend the agency...
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Comment on agent fees
Good value for money and very competitive
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,150
  • Max: £3,060,000

Letting
  • Min: £0
  • Max: £250,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
71 7 151 10 59 1 59 1 9 3
Terence Cunningham Terence Cunningham
Sales Manager
139 reviews

About Terence No description set View full profile
Joy Hyde Joy Hyde
Sales Consultant
4 reviews

About Joy No description set View full profile
Fabian Akinola Fabian Akinola
Lettings Manager
100 reviews

About Fabian No description set View full profile
Joshua Amissah-Larbi Joshua Amissah-Larbi
Lettings Apprentice
3 reviews

About Joshua No description set View full profile
Jesse Oteri Jesse Oteri
Lettings Negotiator
6 reviews

About Jesse No description set View full profile
Emma Nettleingham Emma Nettleingham
Sales Negotiator
3 reviews

About Emma No description set View full profile
Michael Kelly - no image available Michael Kelly
Lettings Negotiator
0 reviews

About Michael No description set View full profile
Zara Ahmed - upload your photo Zara Ahmed
1 reviews

About Zara No description set View full profile
Kerry  - upload your photo Kerry
1 reviews

About Kerry No description set View full profile
Michael Smith - no image available Michael Smith
Lettings Negotiator
3 reviews

About Michael No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:23 PM 29/02/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:23 PM 29/02/2016 by allAgents

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