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    Daniel Nielsen
  • Jonathan Campbell
    Jonathan Campbell
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    Tamzin Stewart
Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over £1bn worth of property and over 9000 people rent/let with us across London. Whether you are loo Read full description...king to buy, let, sell or rent the team at our Acton Office are waiting to hear from you!
ludlowthompson

172 High StreetActon Acton, London
Greater London
W3 9NN

020 8752 9988, 020 8752 9999
Apr 12,2017
Minithumbup
Daniel Nielsen
By:
Apr 12,2017
0 people found
this helpful
Excellent communication, was able to get back to me when other agents did not. Did everything he could to facilitate an easy move, and if he didn't know the answer to something, he knew where to find out. I had given up finding somewhere but he found the perfect property weeks after I had last been in contact. Would definitely consider letting from him again....
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Comment on agent fees
I don't have any prior experience with letting so cannot say either way whether fees are good or bad.
Was this helpful? Yes
Apr 10,2017
Minithumbup
Jonathan Campbell
By:
Apr 10,2017
0 people found
this helpful
Extremely knowledgeable and helpful service. Provided exactly the guidance we needed to assistance us in getting our first property rented....
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Comment on agent fees
The fees are fair for the service provided
Was this helpful? Yes
Mar 28,2017
Minithumbup
Jonathan Campbell
By:
Mar 28,2017
2 people found
this helpful
Jonathan is an accomplished professional. From the initial approach by a phone call to his instant response visit I have been incredibly impressed. He explained the Company's USPs, he got the process underway efficiently and exceeded expectations with the result. He added value utilising management facilities effectively. This property had been with the same agent for 23 years. Johnathan won the business because of his all round business skills and wonderful communication. A pleasure to work wit...
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 15,2017
Minithumbdown
Tamzin Stewart
By:
Feb 15,2017
0 people found
this helpful
Good afternoon! Since I was keeping in touch with this agency, I was satisfied. We arrange viewing with Tamzin, twice meeting was postpone by the agent, at the day of viewing agent was off and property was taken. Irresponsible agent. Very disappointed!!!...
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By: ludlowthompson
Feb 21, 2017
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Hi Natalija, Thank you for taking the time to write a review of your experience with ludlowthompson. We do take customer service very seriously so it is always disappointing when a customer's expectations have not been met. We would appreciate if you could please email customerservices@ludlowthompson.com with further details so that we can look into this. Kind regards, ludlowthompson. ...
Dec 19,2016
Minithumbup
Jonathan Campbell
By:
Dec 19,2016
2 people found
this helpful
Mr Jonathan Campbell was a great help to myself for finding a tenant to my flat. He would call me regularly and update the situation. He would also answer to my emails very promptly and answer my question very well. Thank you for the hard work.....
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Was this helpful? Yes
Dec 12,2016
Minithumbup
Jonathan Campbell
By:
Dec 12,2016
2 people found
this helpful
Personable, Professional, Attention to detail, Prompt response and I got the profile of tenant I needed for my flat. Very happy! Thanks Jonathan!...
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Comment on agent fees
Suitable.
Was this helpful? Yes
Dec 09,2016
Minithumbup
Jonathan Campbell
By:
Dec 09,2016
2 people found
this helpful
Personable, Professional, Attention to detail, Prompt response and I got the profile of tenant I needed for my flat. Very happy! Thanks Jonathan!...
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Comment on agent fees
Suitable.
Was this helpful? Yes
Nov 29,2016
Minithumbup
Jonathan Campbell
Jonathan Campbell
By:
Nov 29,2016
2 people found
this helpful
Jonathan is a massive Walliams, the biggest young Hamlyn I have ever met. He has lots of potential to be an even bigger Walliams in the future, now I believe he can do it....
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Comment on agent fees
Earning serious commission with a unreal base and fantastic OTE
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
Sarah was very helpful in helping us find a suitable property. She has also continued offer ongoing support which is much appreciated....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
1 people found
this helpful
Very helpful and nice. The agent was able to meet me at 7 pm after work. Was keen to find a property on my budget and not push me over....
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Oct 12,2016
Minithumbdown
By:
Oct 12,2016
1 people found
this helpful
I have to commend this staff excellent work during letting processing where she continued to work effectively till move in date. However, it is worth noting that the landlord of the property has continued to deflect responsibility as he verbally stated at the time of letting. Furniture and equipment in the property appears to have been hasty put in place and at the lowest quality range. In fact damp was noticed in the property within three months of lettings. As the house was rented on 23 July...
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By: ludlowthompson
Oct 13, 2016
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Hi Elizabeth, thank you for taking the time to post this review. Regarding the issues with your property, we'd appreciate if you could please contact customerservices@ludlowthompson.com with further details, including the property address so that we can investigate this fully and provide you with a response. Kind regards, ludlowthompson. ...
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Very good, fast and efficient service. We got a well located and clean house in a few days ! Thank you again :)...
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Christos provided a great service and was very kind and helpful throughout the whole process. Because of the great letting experience I had with him I would for sure rent from Ludlow Thompson again and definitely recommend him to people I know....
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Comment on agent fees
It was ok.
Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
He was excellent and extremely helpful. Without him I do not know if we could find a house. I would recomend him to everyone that I know....
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Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Christos was extremely helpful and available whenever we needed him even at times which exceeded his work hours. He was well informed about the house, he was very sociable and he easily gained our trust. His dedication to his job made the whole process a lot easier for us and we suggest him as an agent to all the people we know that look for a house....
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Comment on agent fees
good
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
I want to express my gratitude to Mr Christos Bouroutzis who employs as a real estate agent in the ludlow Thompson branch at Acton and who have been always very friendly and comprehensive during my flat seeking at Acton. When i first called him i characteristically remember how enthusiastically he answered the phone telling me that i made the best choice to call this real estate office. He indeed proved to be right, as he managed to book me the best house in a less than a week. His friendly enco...
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Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Laura has provided a really good service to us as tenants. Laura has been really helpful and was persistent in resolving an issue we had....
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Comment on agent fees
The fees for Ludlow were higher than any other agent I have ever used before so I would not recommend Ludlow on this basis but Laura's customer service I would.
Was this helpful? Yes
Aug 27,2016
Minithumbup
By:
Aug 27,2016
1 people found
this helpful
Sarah was very initiative, helpful and friendly, anytime I called her she was happy to help and gave us great advise or advise us where to ask for futher help....
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Comment on agent fees
Amazing, not a high price at all, even discounted just to help us to get our dream house!
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
1 people found
this helpful
She was amazing. She helped me to have an suitable house rent for me and my family. She helped me to locate the market and the under ground station . Stay blessed. Bye.....
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Comment on agent fees
It was suitable for the propert .
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
1 people found
this helpful
Sarah is really great , she is always ready to assist her clients. I would highly recommend her when dealing with Ludlow Thompson...
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
1 people found
this helpful
We found her very helpful and very impressive professional skills.As a tenant you always need someone who is there to help instead of just showing you the property....
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 20,2016
Minithumbdown
By:
Jul 20,2016
1 people found
this helpful
TERRIBLE agency. Impossible to get in touch with the right agent, more than 24 hours to answer during an emergency, no news about anything. You have to go fishing for information you don't even know you will need. Bad news piling up and costs that were not supposed to exist appear out of nowhere....
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Jun 21,2016
Minithumbup
By:
Jun 21,2016
1 people found
this helpful
Nice kinds women and very helpful.Always smile and contacted easy when you need to ask anything.she always called back if she missed your called, thank Sarah...
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Comment on agent fees
Ok
Was this helpful? Yes
Jun 02,2016
Minithumbup
By:
Jun 02,2016
1 people found
this helpful
Very helpful, as always Very communicative and reliable and a pleasure to deal with. If I have a concern Sarah deals with it straight away...
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Comment on agent fees
Fees can always be less
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
1 people found
this helpful
Everyone at Ludlow was very helpful. Especially Sarah and I would like to thank Ria Green of Worcester unit 4.thank you....
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Comment on agent fees
I would have to say bad
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
Sarah was amazing at helping us find a suitable property for my niece and her husband. She was professional, supportive, dedicated, articulate and extremely efficient, always communicated with us in a timely and effective manner, keeping us informed at all times. It was a refreshing experience dealing with sarah....
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Comment on agent fees
Good and reasonable in comparison to other agents.
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
Edmar is very prompt in getting things done, fantastic communication, very pleasant to arrange with. He understood exactly what our requirements were, resulting in a quick resolution & minimal hassle. Very pleased....
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Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Javed was instrumental in closing our house purchase very effectively in a very tight timeline. He was also very promt with getting informtion for us from the vendor. Overall we completed on the 30th of march and his persistence got us over the line and saved us a lot of money in the additional stamp duty....
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Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
this helpful
The agent was good at keeping me informed as to the progress of the case and he also returned calls....
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Comment on agent fees
It was standard for the area, would have preferred lower rate naturally.
Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
Javed was always helpful and attentive during our purchase programme, and answered all queries promptly. he also proactively helped push through the sale on time. Thanks!...
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Comment on agent fees
n/a
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,600
  • Max: £2,250,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
41 5 145 10 24 0 35 0 19 6
Daniel Nielsen - no image available Daniel Nielsen
Lettings Apprentice
1 reviews

About Daniel No description set View full profile
Jonathan Campbell Jonathan Campbell
Lettings Manager
16 reviews

About Jonathan Lettings Manager for ludlowthompson View full profile
Tamzin Stewart - no image available Tamzin Stewart
Lettings Negotiator
1 reviews

About Tamzin No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:50 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompsonrepresentative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:50 PM 02/03/2016 by allAgents

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