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Established in 1993, ludlowthompson is one of London's leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over £1bn worth of property and over 9000 people rent/let with us across London. Whether you are loo Read full description...king to buy, let, sell or rent the team at our Acton Office are waiting to hear from you!
ludlowthompson

172 High StreetActon Acton, London
Greater London
W3 9NN

020 8752 9988, 020 8752 9999

“ Great communcation... ”

May 02,2018
Minithumbup
Jonathan
By: 'Goodwin'
May 02,2018
0 people found
this helpful
Jonathan made the process of finding a new tenant seamless, he let me know every step of the way what was happening and even sorted out the smoke alarms which may have delayed the new tenant starting the tenancy. Great customer service...
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Comment on agent fees
standard fees charged
Was this helpful? Yes

“ 5 star service... ”

Apr 10,2018
Minithumbup
Charlie
Jonathan
By: '5 star agency'
Apr 10,2018
0 people found
this helpful
the review is for Charlie Crump and Jonathan Campbell. We received a very good service from ludlow thompson lettings in West London and would like to nominate them for best agency....
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Was this helpful? Yes

“ ABSOLUTELY FABUOLOUS TO WORK WITH... ”

Mar 28,2018
Minithumbup
Jonathan
By: 'Fiorina'
Mar 28,2018
1 people found
this helpful
Jonathan, is exceptional. He is professional and very efficient. He viewed the fiat. Was fully up to speed and knowledgable of rental values and sales in the area. Offered competitive rates with top service. I have No hesitation whatsoever in recommending him . Ps we got ...
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Comment on agent fees
The fees are good and competitive for what is an exceptional service
Was this helpful? Yes
Feb 02,2018
Minithumbup
Jonathan
By: 'Peter'
Feb 02,2018
1 people found
this helpful
Having recently bought an investment property in the Area I was unsure who to go with since there are so many agents in the area. Jonathan was knowledgeable and professional throughout the whole process and found me a great tenant....
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Comment on agent fees
Higher than some others, but you get what you pay for
Was this helpful? Yes
Jan 22,2018
Minithumbdown
By: 'not happy'
Jan 22,2018
0 people found
this helpful
Poor accounting and explanation of costs. I've been over charged on one occasion and rent was undercharged. They were reluctant to give me my deposit back I had to go through the numbers with a fine toothcomb to figure out what had gone wrong. ...
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Comment on agent fees
Too high and doesn't match poor quality of service
Was this helpful? Yes
Oct 16,2017
Minithumbup
Andrew
By: 'Kevin'
Oct 16,2017
1 people found
this helpful
Andrew Martin is a highly recommendable representative. I have mentioned him to my friends who are looking for agents to find an accommodation. Andrew's service was fast, reliable, and helpful to my needs and I will always remember that when looking for places in the ...
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Comment on agent fees
Agents fees were considerate and negotiable according to other places I have felt with.
Was this helpful? Yes
Sep 25,2017
Minithumbup
Andrew
By: 'Niamh'
Sep 25,2017
1 people found
this helpful
Andrew has been so helpful from the start and found us several beautiful and affordable places to view from the moment we landed at the branch. Andrew takes into consideration your needs and listens to what you are looking for, providing you with the best ...
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Comment on agent fees
There is a lot of surprising agency fees, especially when signing a finalised contract, which should be discussed previously and negotiated.
Was this helpful? Yes
Sep 18,2017
Minithumbdown
By: 'Lynda'
Sep 18,2017
0 people found
this helpful
I can't even explain how bad these agents are. We are moving out so there viewings happening in the property. We've asked if they can give us 24 hours notice to arrange viewings with us. They have ignored this every time, 3 different agents have all ignored ...
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Comment on agent fees
Highly expensive in comparison to other estate agents
Was this helpful? Yes
Jul 26,2017
Minithumbup
Jonathan
By: 'Satisfied'
Jul 26,2017
1 people found
this helpful
Jonathan was very professional and friendly and kept me up to date with progress in letting our property He is one of the most effective employees I have come across in my many years of using Ludlow Thompson...
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Comment on agent fees
As far as fees are concerned they are always too high
Was this helpful? Yes
Apr 12,2017
Minithumbup
Daniel
By: 'JayFletch'
Apr 12,2017
2 people found
this helpful
Excellent communication, was able to get back to me when other agents did not. Did everything he could to facilitate an easy move, and if he didn't know the answer to something, he knew where to find out. I had given up finding somewhere but ...
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Comment on agent fees
I don't have any prior experience with letting so cannot say either way whether fees are good or bad.
Was this helpful? Yes
By: LEE TANSER
Apr 30, 2018
View all comments (1)
Please note my deposit is still outstanding for flat 286 metro central heights! ...
Apr 10,2017
Minithumbup
Jonathan
By: 'John'
Apr 10,2017
0 people found
this helpful
Extremely knowledgeable and helpful service. Provided exactly the guidance we needed to assistance us in getting our first property rented....
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Comment on agent fees
The fees are fair for the service provided
Was this helpful? Yes
Mar 28,2017
Minithumbup
Jonathan
By: 'Bernie'
Mar 28,2017
3 people found
this helpful
Jonathan is an accomplished professional. From the initial approach by a phone call to his instant response visit I have been incredibly impressed. He explained the Company's USPs, he got the process underway efficiently and exceeded expectations with the result. He added value utilising management ...
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 15,2017
Minithumbdown
By: 'Natalija'
Feb 15,2017
0 people found
this helpful
Good afternoon! Since I was keeping in touch with this agency, I was satisfied. We arrange viewing with Tamzin, twice meeting was postpone by the agent, at the day of viewing agent was off and property was taken. Irresponsible agent. Very disappointed!!!...
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Was this helpful? Yes
By: ludlowthompson
Feb 21, 2017
View all comments (1)
Hi Natalija, Thank you for taking the time to write a review of your experience with ludlowthompson. We do take customer service very seriously so it is always disappointing when a customer's expectations have not been met. We would appreciate if you could please email customerservices@ludlowthompson.com with further details so that we can look into this. Kind regards, ludlowthompson. ...
Dec 19,2016
Minithumbup
Jonathan
By: 'SY'
Dec 19,2016
3 people found
this helpful
Mr Jonathan Campbell was a great help to myself for finding a tenant to my flat. He would call me regularly and update the situation. He would also answer to my emails very promptly and answer my question very well. Thank you for the hard ...
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Was this helpful? Yes
Dec 12,2016
Minithumbup
Jonathan
By: 'Elaine'
Dec 12,2016
3 people found
this helpful
Personable, Professional, Attention to detail, Prompt response and I got the profile of tenant I needed for my flat. Very happy! Thanks Jonathan!...
read full review
Comment on agent fees
Suitable.
Was this helpful? Yes
Dec 09,2016
Minithumbup
Jonathan
By: 'Elaine'
Dec 09,2016
3 people found
this helpful
Personable, Professional, Attention to detail, Prompt response and I got the profile of tenant I needed for my flat. Very happy! Thanks Jonathan!...
read full review
Comment on agent fees
Suitable.
Was this helpful? Yes
Nov 29,2016
Minithumbup
Jonathan
Jonathan
By: 'Daniele Kitchen'
Nov 29,2016
3 people found
this helpful
Jonathan is a massive Walliams, the biggest young Hamlyn I have ever met. He has lots of potential to be an even bigger Walliams in the future, now I believe he can do it....
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Comment on agent fees
Earning serious commission with a unreal base and fantastic OTE
Was this helpful? Yes
Nov 09,2016
Minithumbup
By: 'Kenny'
Nov 09,2016
2 people found
this helpful
Sarah was very helpful in helping us find a suitable property. She has also continued offer ongoing support which is much appreciated....
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By: 'Elsterina Ipatova'
Nov 04,2016
2 people found
this helpful
Very helpful and nice. The agent was able to meet me at 7 pm after work. Was keen to find a property on my budget and not push me over....
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Was this helpful? Yes
Oct 12,2016
Minithumbdown
By: 'Elizabeth'
Oct 12,2016
2 people found
this helpful
I have to commend this staff excellent work during letting processing where she continued to work effectively till move in date. However, it is worth noting that the landlord of the property has continued to deflect responsibility as he verbally stated at the time of ...
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Was this helpful? Yes
By: ludlowthompson
Oct 13, 2016
View all comments (1)
Hi Elizabeth, thank you for taking the time to post this review. Regarding the issues with your property, we'd appreciate if you could please contact customerservices@ludlowthompson.com with further details, including the property address so that we can investigate this fully and provide you with a response. Kind regards, ludlowthompson. ...
Oct 06,2016
Minithumbup
By: 'Hugo'
Oct 06,2016
1 people found
this helpful
Very good, fast and efficient service. We got a well located and clean house in a few days ! Thank you again :)...
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Was this helpful? Yes
Sep 21,2016
Minithumbup
By: 'maria pap'
Sep 21,2016
1 people found
this helpful
Christos provided a great service and was very kind and helpful throughout the whole process. Because of the great letting experience I had with him I would for sure rent from Ludlow Thompson again and definitely recommend him to people I know....
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Comment on agent fees
It was ok.
Was this helpful? Yes
Sep 13,2016
Minithumbup
By: 'Apostolos'
Sep 13,2016
1 people found
this helpful
He was excellent and extremely helpful. Without him I do not know if we could find a house. I would recomend him to everyone that I know....
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Was this helpful? Yes
Sep 12,2016
Minithumbup
By: 'Eleni'
Sep 12,2016
1 people found
this helpful
Christos was extremely helpful and available whenever we needed him even at times which exceeded his work hours. He was well informed about the house, he was very sociable and he easily gained our trust. His dedication to his job made the whole process a ...
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Comment on agent fees
good
Was this helpful? Yes
Sep 12,2016
Minithumbup
By: 'Christos Bouroutzis'
Sep 12,2016
1 people found
this helpful
I want to express my gratitude to Mr Christos Bouroutzis who employs as a real estate agent in the ludlow Thompson branch at Acton and who have been always very friendly and comprehensive during my flat seeking at Acton. When i first called him i ...
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Was this helpful? Yes
Sep 06,2016
Minithumbup
By: 'no'
Sep 06,2016
1 people found
this helpful
Laura has provided a really good service to us as tenants. Laura has been really helpful and was persistent in resolving an issue we had....
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Comment on agent fees
The fees for Ludlow were higher than any other agent I have ever used before so I would not recommend Ludlow on this basis but Laura's customer service I would.
Was this helpful? Yes
Aug 27,2016
Minithumbup
By: 'Tereza'
Aug 27,2016
2 people found
this helpful
Sarah was very initiative, helpful and friendly, anytime I called her she was happy to help and gave us great advise or advise us where to ask for futher help....
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Comment on agent fees
Amazing, not a high price at all, even discounted just to help us to get our dream house!
Was this helpful? Yes
Aug 24,2016
Minithumbup
By: 'Aseeb'
Aug 24,2016
2 people found
this helpful
She was amazing. She helped me to have an suitable house rent for me and my family. She helped me to locate the market and the under ground station . Stay blessed. Bye.....
read full review
Comment on agent fees
It was suitable for the propert .
Was this helpful? Yes
Aug 19,2016
Minithumbup
By: 'Rahul'
Aug 19,2016
1 people found
this helpful
Sarah is really great , she is always ready to assist her clients. I would highly recommend her when dealing with Ludlow Thompson...
read full review
Was this helpful? Yes
Aug 18,2016
Minithumbup
By: 'Ad'
Aug 18,2016
2 people found
this helpful
We found her very helpful and very impressive professional skills.As a tenant you always need someone who is there to help instead of just showing you the property....
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Comment on agent fees
Very good
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,600
  • Max: £2,250,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 6 148 11 24 0 35 0 19 6
Staff picture Andrew

No image available Daniel

Staff picture Jonathan

No image available Charlie

No image available Kelly

Upload your photo Fahad

Fees

No fees set.
Last updated at 1:50 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompsonrepresentative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:50 PM 02/03/2016 by allAgents

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Branch - Acton, London, W3