• Luke Bradnick
    Luke Bradnick
  • Andrew Sakallis
    Andrew Sakallis
  • Charles Colman
    Charles Colman
No description available.
Lords Estate Agents (Kingston upon Thames & Surrey)

106 The Broadway Tolworth Tolworth, Surbiton
Greater London
KT6 7HT

020 8255 5000

Jul 31,2015
Minithumbup
By:
Jul 31,2015
Featured Review
0 people found
this helpful
Though mortgage providers were letting us down few times, Andy's comforting words really helped us go through the very stressful time and he was alway prepared for back up plans in case things didn't go as planned. Looking after the whole process from start to end you will know you are in good hands. We wholeheartly thank you Andy, we wish and know you will prosper!...
read full review
Was this helpful? Yes
Jan 26,2015
Minithumbup
By:
Jan 26,2015
Featured Review
0 people found
this helpful
I used Curchods-Lords as I do have a friend who works for the company, however, I can hand on my heart say that Andrew was superb. Non stop communication, always keen to help and didn't rest until we had exchanged. Great job!...
read full review
Was this helpful? Yes
Jan 26,2015
Minithumbup
By:
Jan 26,2015
Featured Review
0 people found
this helpful
Luke was fantastic. Replied to emails immediately and chased solicitor up constantly. Always happy to help. Andy was brilliant. Showed us the flat countless times even just to do one measurement. Also always happy to help Nd so cheerful on the phone....
read full review
Was this helpful? Yes
Jan 21,2015
Minithumbup
By:
Jan 21,2015
Featured Review
0 people found
this helpful
Both Luke and Charlie responded and dealt with any query I had promptly and in a professional manner. They were both very approachable and happy to help with the liaison between myself and the vendor....
read full review
Was this helpful? Yes
Jan 19,2015
Minithumbup
By:
Jan 19,2015
Featured Review
0 people found
this helpful
The office and staff were very professional and helpful. There were a number of delays in getting to final conclusion on the settlement date and they were excellent in enuring to the vendor that the purchase was definitely going through. I would thoroughly recommend this office and would like to send them my thanks and best wishes....
read full review
Was this helpful? Yes
Jan 17,2015
Minithumbup
By:
Jan 17,2015
0 people found
this helpful
Overall good service. We were buying a property from their client so obviously they had her interests in mind primarily but no major issues and they were polite and did their job as they should. With thanks...
read full review
Was this helpful? Yes
Jan 05,2015
Minithumbup
By:
Jan 05,2015
0 people found
this helpful
Luke and Andrew were commercial and tenacious in getting our purchase through. Having bought and sold a few times, this was by far the trickiest (and most stressful) purchase we have ever done. Well done and thank you!...
read full review
Was this helpful? Yes
Nov 24,2014
Minithumbup
By:
Nov 24,2014
0 people found
this helpful
Our agent was very helpful through out the period. They have very clearly explained the process of purchasing. They were very approachable and responsive. Luke Bradnick, The Manager and Andrew Sakallis were updating us through e-mails and phone calls also. I can recommend both of them to my friends and relatives....
read full review
Was this helpful? Yes
Nov 07,2014
Minithumbup
By:
Nov 07,2014
0 people found
this helpful
Great service from Luke straight from the start dealing with my parents in their 80's and their first move for 43 years. Myself and my brother were both logistically a long way away ( Bucks and Australia ) and so the personal and trustworthy nature was hugely appreciated. The whole process was made easy from pictures / viewings / dealing with bids and then managing the buyer and a couple of issues that could have escalted but Luke dealt with. Estate agents have a bloody bad name ..... Luke an...
read full review
Comment on agent fees
Luke came in with what I thought was a far price at 1% for sole whereas the others were hagling over 1.25% ........ a fair fee for a fair job.
Was this helpful? Yes
Aug 12,2014
Minithumbup
By:
Aug 12,2014
0 people found
this helpful
From the very start of the process of selling our house, the team at Lords were nothing short of excellent. They very clearly explained how they would market our property, were honest about the process and our expectations, gave the most accurate valuation of all the agents we met, arranged several viewings and sold it for a great deal more than we could have hoped for and they did this all within 10 days!!! If you are buying or selling in the area I would look no further than Lords - they ar...
read full review
Comment on agent fees
By far the most competitive of the agents we spoke to
Was this helpful? Yes
Jul 10,2014
Minithumbup
By:
Jul 10,2014
0 people found
this helpful
Selling our house was very stressful, more than we thought ! However luke Bradnick made it a lot less stressful, continually chasing the necessary information or documents required and keeping us regularly updated with any news. He understood how stressful it was and hope he didn't mind the constant emails towards the exchange! I also want to state how helpful he was with helping us fill in solicitors forms and letting us come in and use the photocopier/scanner etc. Thank you luke!...
read full review
Was this helpful? Yes
Jun 02,2014
Minithumbup
By:
Jun 02,2014
1 people found
this helpful
Luke has been extremely professional, friendly, honest, and responsive over the course of my house buying process. He kept me regularly updated without the need for chasing and was clearly working hard behind the scenes to get the house from under offer to exchange. He chased up all aspects of the chain and seemed to share my sense of urgency to get it over the line (which he did successfully). I would certainly consider selling or purchasing a property again in the future from Luke and Jamie at...
read full review
Was this helpful? Yes
May 29,2014
Minithumbup
By:
May 29,2014
1 people found
this helpful
Totally committed from beginning to end which resulted in a very quick and easy sale. Always available and ready to answer any questions. All round an excellent service was given....
read full review
Was this helpful? Yes
May 22,2014
Minithumbup
By:
May 22,2014
1 people found
this helpful
Purchasing my property through lords has been a seamless and stress free process. They have worked incredibly hard liaising with all sides of my sale and purchase. I cannot praise them enough for keeping me informed of the day to day proceedings in a friendly and helpful manner....
read full review
Was this helpful? Yes
May 21,2014
Minithumbup
By:
May 21,2014
1 people found
this helpful
Jamie and the team were very helpful in dealing with what is a stressful business. Whenever I rang the office whoever was in did their utmost to help. They were very professional and made you fell valued....
read full review
Was this helpful? Yes
May 12,2014
Minithumbup
By:
May 12,2014
2 people found
this helpful
We are first time buyers and very new to the conveyancing and property purchasing process. Both Luke and Jamie were very supportive, open , excellent communicators and helped us complete promptly. We primarily dealt with Luke as he was our point of contact; in Luke\'s absence Jamie provided guidance and support- we did not have to fill him in as he always knew what the current status was. Luke is a real asset to Lord\'s as he is very proactive, conscientious ,assertive and continuously on the b...
read full review
Was this helpful? Yes
May 08,2014
Minithumbup
By:
May 08,2014
2 people found
this helpful
Jamie initially came round to value our flat. He had excellent local knowledge and experience and provided a valuation that we were pleased with, explaining his thinking clearly. When we decided to proceed I thought the Lords sales process was excellent. In particular their open day system minimised disruption to us, and their text and email progression updates clearly demonstrated their excellent contacts, as appointments for the open day mounted. When the offers came in, they offered c...
read full review
Was this helpful? Yes
May 02,2014
Minithumbup
By:
May 02,2014
4 people found
this helpful
Jamie and Luke pro actively marketed the property having produced a good detail. The sale want through to a good quality buyer quickly and they kept me informed throughout. Well done....
read full review
Was this helpful? Yes
Apr 30,2014
Minithumbup
By:
Apr 30,2014
5 people found
this helpful
I used lords to sell my flat, Jamie and Luke did a great job, they were professional through out and made sure I got a great price and the sale went through quickly and smoothly....
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear G Whant, A nice review and 5 stars! Thank you. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 29,2014
Minithumbup
By:
Apr 29,2014
6 people found
this helpful
Both Jamie and Luke kept us fully updated and informed from the moment they started marketing our property until contracts were finally exchanged. Our buyers, and also their buyers, were slow in responding to correspondence from our solicitors but Jamie and Luke were aware we had a strict deadline on exchange of contracts due to our onward purchase and kept in contact with all parties to ensure exchange happened on time. Their involvement was significant in ensuring we did not lose our onward pu...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Clements, Really positive feedback and a great review. Thank you for the 5 stars. I am delighted that our services saved your onward purchase. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 29,2014
Minithumbup
By:
Apr 29,2014
5 people found
this helpful
I met with 5 agents and chose Jamie from Lords because he did the best presentation and I felt confident He would do a good job. Jamie and Luke handled every aspect of my sale professionally and were always available to offer guidance and support, I got the price I wanted and the flat sale happened quickly they are both brilliant estate agents and i would recommend them to anyone looking to move ....
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Bentley, Thank you for confirming that Luke and Jamie are Ò€œbrilliant estate agentsÒ€. Your review is first class and greatly appreciated (but whether Luke and Jamie will get their heads through the door after a comment like this is a different issue!!) Thank you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 25,2014
Minithumbup
By:
Apr 25,2014
6 people found
this helpful
I recently sold my bungalow through Lords Tolworth and found the whole service very professional. They kept me constantly in the loop and we\'re always there to help. I will happily recommend Jamie and Luke to my friends and family....
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Ms Shanti, We would love to help your family and friends and are delighted that the service provided by the team at Tolwoth is one that you would recommend to them. Thank you very much indeed for the review and the recommendation. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 18,2014
Minithumbup
By:
Apr 18,2014
6 people found
this helpful
Jamie and Luke have always dealt with us in a professional, respectful and friendly manner. They have kept us up to date with matters as they arose immediately. They were always available should we need to talk to them including answering out of hours emails. We would definitely choose to use Lords again. A big \'Thanks\' to Jamie and Luke!...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Wendy, Thank you for the Ò€œbig ThanksÒ€! I am delighted that you will come back to us in the future as a result of the service you received. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 17,2014
Minithumbup
By:
Apr 17,2014
5 people found
this helpful
I have used this estate agency to buy above property. Luke did excellent job by negotiating and secure this property for me, and did that in very friendly and professional manor. After sales agreed Jamie and Luke keep update me with every step of the sales and help me to this buying process go smoothly without braking the chain. Their communications were polite and professional. I will definitely use them for my future property sale or buying and I will recommend them to any one without any hesi...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear TDS, Thank you for buying your home through Lords and for taking the time to write a review about it afterwards. Ò€œ10 out of 10Ò€? I suppose Luke and Jamie could not do much better than that! Great review. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 28,2014
Minithumbup
By:
Mar 28,2014
7 people found
this helpful
I found that Jamie and Luke were extremely helpful in selling my property even when things did not go to plan they helped me deal with the problems and nothing was too much trouble would certainly use Lords again...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Kim, Thank you for instructing the Tolworth Office to sell your home and for taking the time to leave a review. It really is appreciated. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 27,2014
Minithumbup
By:
Mar 27,2014
8 people found
this helpful
We just bought a house through Lords agent and are thrilled that it finally came to an end. Luke Bradnick and Jamie Dore were great in getting updates for us and they have been, like us, very patient while waiting for everything to fall into place as some hick ups came along the road. Thank you for your hard work and support during all this process!...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Carla, Thank you for taking the time to leave a review on the AllAgents website and for selecting Luke and Jamie for a special mention. I hope you enjoy your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 26,2014
Minithumbup
By:
Mar 26,2014
3 people found
this helpful
Absolutely great customer service Β’Γ’β€šΒ¬Γ’β‚¬Ε“ Regular updates were provided with regards to the status of the deal, this helped to keep everyone in the loop. A lot of urgency was given to this deal in making sure the exchange was completed on time, while we were not able to complete some things due to work commitments, Luke took the matters in his own hands and got them completed in a professional manner. Overall a great customer service and I would highly recommend them....
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear M Singh, It is an enormous joy to hear that we have delivered Ò€œAbsolutely great customer serviceÒ€ Thank you for your excellent review and the recommendation. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 24,2014
Minithumbup
By:
Mar 24,2014
3 people found
this helpful
Luke was very helpful, I had several viewings of the property, which he was happy to show me around.he also kept me informed of the progress with daily phone calls.I found him very professional, he made the whole process run very smoothly.Thank you...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Catherine, Thank you for your review and for taking the time to mention Luke in particular. May I take this opportunity to wish you every happiness in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 04,2014
Minithumbup
By:
Mar 04,2014
8 people found
this helpful
Jamie and Luke were both really helpful, efficient and friendly throughout the purchase process. They always returned calls quickly, helped us with any issues that arose, and were freindly and personable to deal with. The purchase process went very smoothly and they had a lot to do with that. I have not come across such efficient and helpful estate agents before. They were great!...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Alex, Thank you so much for such a positive review. It really is an absolute pleasure to hear words like Ò€œsmoothlyÒ€, Ò€œhelpfulÒ€ and Ò€œefficientÒ€ when referring to Lords Estate Agents. Thank you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 04,2014
Minithumbup
By:
Mar 04,2014
7 people found
this helpful
Very punctual and attentive service from both agents, with regular updates on all aspects relating to the sale of this property. They even aranged for the taking down of a storm damaged car port. Would not hesitate in using their services again....
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear 22, Thank you for the 5 stars and the exceptionally positive recommendation. Very kind of you. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 04,2014
Minithumbup
By:
Mar 04,2014
8 people found
this helpful
Both Luke and Jamie have been incredibly professional, courteous and accommodating. It\'s incredibly refreshing to speak with estate agents who are down to earth and just get it! Based on Luke and Jamie\'s professionalism, I will certainly recommend Lords in the future....
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Nav, I am really pleased that the service delivered by my 5 star staff was to your complete satisfaction. Thank you for the promise to recommend us in the future. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Feb 26,2014
Minithumbup
By:
Feb 26,2014
7 people found
this helpful
The customer service I received from Lords was excellent both Luke and Jamie dealt with the process very efficiently and provided me with all the information I needed....
read full review
Was this helpful? Yes
By: Guy Hodge
Feb 28, 2014
View all comments (1)
Dear Alex, Thank you for taking the time to leave a review on the Allagents website and for the feedback about Luke and Jamie. Very kind of you. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Feb 20,2014
Minithumbup
By:
Feb 20,2014
7 people found
this helpful
Jamie was excellent - extremely professional and helpful throughout the process of both the sales and after sales advice. Vinesh was also very helpful and good at communicating whenever necessary....
read full review
Was this helpful? Yes
By: Guy Hodge
Feb 28, 2014
View all comments (1)
Dear Mrs Edgar, Thank you for the review and the extremely kind words. I am delighted that you chose Lords and can add that you were a delightful customer. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Feb 19,2014
Minithumbup
By:
Feb 19,2014
8 people found
this helpful
The property was promptly visited by the Jamie and given a realistic, achievable valuation with no pushy sales patter. The details were drawn up in a matter of days and the property put on the market. There followed a great response, to which we were kept constantly informed on. Within a week or so offers were put forward and Luke managed to negotiate a deal above that expected....
read full review
Was this helpful? Yes
By: Guy Hodge
Feb 28, 2014
View all comments (1)
Dear Mr Bowyer, Great review Γ’β‚¬β€œ thank you! I hope we have the opportunity of selling another property for you soon. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Feb 10,2014
Minithumbup
By:
Feb 10,2014
7 people found
this helpful
Overall we were very happy with the service we received. We were kept well informed throughout the whole process and and were impressed with the speed and efficiency with which any issues or problems were addressed by the staff at Lords....
read full review
Was this helpful? Yes
By: Guy Hodge
Feb 10, 2014
View all comments (1)
Dear Mike, Thank you very much indeed for the response and feedback. I am glad we were able to help and get you moved. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Areas covered
  • KT5
  • Tolworth
  • KT6
  • Surbiton
  • KT3
  • Ewell
  • KT4
  • KT9
  • KT17
  • KT19
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 42% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£215,000
  • Max: Β£560,000

Letting No data

NAEA ARLA TPOS TDS The Guild Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 51 0 38 0 4 0
Luke Bradnick Luke Bradnick
Branch Manager
77 reviews

About Luke I initially joined Lords straight from school nearly 8 years ago as part of the Lords Trainee Scheme and have been working for the company ever since, progressing through various departments including View full profile
Andrew Sakallis Andrew Sakallis
Sales Negotiator
6 reviews

About Andrew No description set View full profile
Charles Colman Charles Colman
Manager
3 reviews

About Charles I started my estate agency career working for 2 years with an independent firm in Leeds, I then moved to work for one of the countries largest corporate firms in the West Bradford region. I then mad View full profile

Job vacancies

Please see a list of jobs available

Fees

Agreeing the Right Fee at Lords Estate Agents:

Because we are an independent agent, we are delighted to be able to offer a range of commission fee options to suit our customersÒ€ℒ needs. These can range from percentage based fees to fixed fees but one format which has proved extremely popular with our clients, is gearing the level of commission we are paid to the price we achieve for the property. We are always happy to put a personal proposal together for each customer when they are ready to move.

As a general guide, our Sole Agency fees are usually at 1.5% and our Multiple Agency fees are 2.5%

The fees that we charge will always be agreed with our customers before marketing commences and will always be confirmed in writing. Please note that our fees are subject to VAT.
Last updated at 4:28 PM 08/06/2012 by Guy Hodge

Complaints Procedure

THE LORDS PARTNERSHIP LIMITEDÒ҂¬Ò„’S (Ò҂¬Å“LORDS ESTATE AGENTSÒ҂¬Â)
GRIEVANCE PROCEDURE.           

1.   Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.

          2.   If you believe
you have a complaint, please write in the first instance to The Managing
Director at:

The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW            

3.   A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.  

 

           4.   If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.            

5.   In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance. 

          If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email md@lordsonline.co.uk
Last updated at 4:29 PM 08/06/2012 by Guy Hodge

Branch rankings



Opening hours


Make an Enquiry



.