• Rupert Matthews
    Rupert Matthews
  • Stuart Baker
    Stuart Baker
  • Antony May
    Antony May
  • Jo Selwood
    Jo Selwood
  • Danny Hicks
    Danny Hicks
No description available.
Lords Estate Agents (Kingston upon Thames & Surrey)

56 - 58 Wood Street Kingston, Kingston Upon Thames
Greater London
KT1 1UW

020 8546 6800

May 15,2014
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May 15,2014
Featured Review
1 people found
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I have bought and sold with Lords and have always had a good experience. They really know the Kingston market and offer excellent advice. Communications are very well managed with email and text alerts relating to house viewing appointments and updates. A professional, friendly and efficient team....
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May 05,2014
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May 05,2014
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1 people found
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Antony kept the purchase moving and was helpful in resolving misunderstandings between the two sets of solicitors. He was always prompt and proactive about keeping us informed....
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May 02,2014
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May 02,2014
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We have just exchanged on a property in North Kingston and have been working with Stuart Baker at Lords in Kingston. The experience has been a very positive one. Stuart has been professional, courteous and honest throughout the process. Queries have been responded to and dealt with efficiently and I\'ve always felt that he was straight forward with us - that was important to me....
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Apr 10,2014
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Apr 10,2014
Featured Review
1 people found
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The senior staff gave excellent advice on the suggested asking price and the marketing strategy. This was followed up assiduously by themselves and other colleagues in in courteous and professional manner. They dealt diplomatically and effectively with tenants. We sold the property well in excess of the asking price...
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By: Guy Hodge
Apr 30, 2014
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Dear Don, I knew we would get the job done for you in the end! Thank you for your business and best wishes for the future. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 16,2014
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Mar 16,2014
Featured Review
2 people found
this helpful
Stuart was a pleasure to deal with. He accommodated viewings at short notice and helped us make up our mind on the type of property that fitted our needs. Once we decided to offer on a property Lords process was very fair and not pushy at all as opposed to other state agents we dealt with. When our offer got accepted Stuart was instrumental to help us get the buy sorted as soon as possible, including chasing our solicitors and keeping everyone updated along the way. I would definitely use Lords,...
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By: Guy Hodge
Apr 30, 2014
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Dear Marco, I am delighted to hear that you will be coming back to us again in the future! A great many of our customers return to us and recommendations like your own account for a large percentage of our business. Thank you for taking the time to upload your review. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Mar 03,2014
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Mar 03,2014
2 people found
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A totally positive experience from start to finish. The initial visit and valuation by Rupert was very professional, he was also put us at our ease, his experience was obvious . As with most sellers I saw three seperate agents, but to be honest the choice was really made easy, and we went with Lords. In terms of valuation Rupert was bang on the money. This became clear with the interest that we had on the open day, lost count of the number of appointments that were made. The work put inby all...
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By: Guy Hodge
Mar 03, 2014
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Dear Ronnie and Deborah, Thank you very much indeed for the really positive review. It sounds like 5 offers were worthy of 5 stars! I am delighted that we were able to help you and grateful that you took the time to specifically single out Rupert and Stuart as having delivered excellent professional service. Thank you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk 0845 606 7760....
Feb 21,2014
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Feb 21,2014
2 people found
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I had a great experience with Lords Kingston. They were very helpful and were willing to help with anything that I needed them to....
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By: Guy Hodge
Feb 28, 2014
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Dear Iana, Thank you very much indeed for relaying your experience of dealing with the Lords office in Kingston. Very kind of you! Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Feb 19,2014
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Feb 19,2014
3 people found
this helpful
We met with a number of estate agents in our search for the right property and were impressed with the quality of staff at Lords from the off. Most other agents we had met were typically uniformed about the property meaning they were unable to answer any queries and expecting us to phone the office if we had any. In a market where properties were being sold in a weekend this was very frustrating so it was a great relief to meet the Lords agents who actually new what they were talking about and c...
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By: Guy Hodge
Feb 28, 2014
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Dear Nigel, Thank you for the 5 star review! We know that not all estate agents are the same and make every effort to stand out from the crowd. Almost all of the staff at Lords are homeowners themselves, so there is an understanding of what a buyer needs and we do try to accommodate our customers as much as possible. Best wishes in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Feb 19,2014
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Feb 19,2014
2 people found
this helpful
The whole team at Lords, but especially Stuart and Antony, went above and beyond the call of duty. They helped with the entire process from beginning to end including chasing solicitors, paperwork, buyers etc whenever necessary. After our first set of buyers dropped out on exchange day they sprang into action and resold our flat within 4 days. They then helped to push for exchange within a tight timescale to ensure the chain stayed intact. I honestly couldn\'t recommend them highly enoug...
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By: Guy Hodge
Feb 28, 2014
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Dear HK, What a great review! I am sorry that your first buyer withdrew; this must have been very stressful for you. I am delighted that the team sprang into action and got the deal through for you. I hope you are really happy in your new home and would like to use this opportunity to thank you for listing your home with Lords. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Feb 19,2014
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Feb 19,2014
2 people found
this helpful
Purchased property from lords estate agents. The agent who looked after me through out was Stuart baker. I had dealing with him personally for over two years before I found the property that met my expectations. Stuart sent me information and showed me over 50 properties. he was always willing to bent over back wards which was over and above the call of duty. He never lost patience and kept me informed of any development. When I found the property which I have now purchased he kept in constant ...
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By: Guy Hodge
Feb 28, 2014
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Dear Asha, Thank you for your lovely review about Lords and for taking the time to specifically single out the service delivered by Stuart at the Kingston office. Stuart is an excellent agent and does a great job. It is wonderful to have a customer recognise that and publicly endorse it. Thanks again and best wishes in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Jan 07,2014
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Jan 07,2014
7 people found
this helpful
I\'ve bought and sold through many estate agents across London and I\'ve found Danny and his team to be excellent at not just selling houses, they also work exceptionally hard to maanage the inevitable chain of buyers and sellers. This is not a task for the faint-hearted as emotions typically run high and put sales in jeopardy. In this case, Danny and Anthony showed great judgement in managing all the people in the chain (myself included!) and keeping us on track for a smooth transaction. ...
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By: Guy Hodge
Jan 15, 2014
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Dear Nick D, Thank you very much indeed for your kind words and specifically for mentioning the work done by Danny and Antony. As you say yourself, the process can be fraught at times and emotions can run high but we find that by keeping our customers in the loop it does create a bit more confidence in the sales process. Thanks again. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Dec 30,2013
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Dec 30,2013
7 people found
this helpful
We recently sold and purchased property with Lords. As selling agents they used a really good open day strategy and we had three offers on our property within 2 days. The property we purchased we viewed within a few days of it being listed and we were able to arrange two viewings before making our offer. Throughout the buying and selling process Stuart Baker was great at keeping the process moving along, always had the information we wanted and was very lovely too. He was a real pleas...
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By: Guy Hodge
Jan 15, 2014
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Dear Rebecca, I am delighted that our marketing strategy worked for you and that my team provided you with an excellent service. I am glad that Stuart did a good job and represented his company well. Thank you for both your instructions and for taking the time to review our service and wish you every happiness in your new home. Thanks again. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Dec 27,2013
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Dec 27,2013
7 people found
this helpful
It\'s not true what they say about estate agents! Lords in Kingston have been both professional and proficient during this property purchase and I wish to recommend Stuart Baker. He was able to negotiate with solicitors and saved me further delay and money! Thanks to the whole team,plus Martin the mortgage man!...
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By: Guy Hodge
Jan 15, 2014
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Dear SB, ItÒ€ℒs sad to say that in many cases it probably is true as many of the reviews on the allagents website will testify, but as a company, Lords have a very different philosophy and attitude to our customers. I am delighted that you were pleased with our service and thank you enormously for your kind words. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Dec 19,2013
Minithumbup
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Dec 19,2013
6 people found
this helpful
From the outset I was impressed with all aspects of Lords\' performance, but in particular; their pricing policy, their efficiency their advice and guidance to me as their client/customer and the way in which the property was marketed. Their intimate knowledge of the local market was invaluable, their updates and feedback were timely and their pricing and the way in which the property was marketed was most astute. This resulted in maximising interest and viewings, minimising time-wasters and a...
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By: Guy Hodge
Dec 19, 2013
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Dear Mr Nelson, Thank you very much indeed for such a fabulous review and for singling out the very specific service you received from Rupert and Antony. I suppose that ultimately we did what we said we would, but it really is very special to get a response like this. Thank you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Dec 19,2013
Minithumbup
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Dec 19,2013
7 people found
this helpful
Excellent, professional service from the initial estimate through to exchange. Got 40 or so customers though the door over two weekends and several asking or close to asking offers. Very good communication with quick email updates on viewings booked and feedback. Helped ensure the sale proceeded smoothly by staying in contact with everybody. Thought they charged a reasonable commission straight off without needing to bargain them down and liked their approach to bonuses if they achieve a higher ...
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By: Guy Hodge
Dec 19, 2013
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Dear Jo, I am delighted that we exceeded your expectations, (although saddened that your initial expectations were at such a low level!) Not all estate agents are the same and you can see from the comments on the allagents website that our objective is to perhaps bring the standards within the industry to a higher level. Thank you and have a great Christmas. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Dec 06,2013
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Dec 06,2013
7 people found
this helpful
The service we received from Lords Estate Agent (Kingston) over the last six months was superb. Our initial point of contact was Rupert, and then Stuart Baker took over. Despite the frenetic house market and the approach of Christmas Stuart was always efficient, personable, unfailingly polite and somehow found time to update at every turn. When matters became difficult he kept his cool, importantly kept his sense of humour and was a most calming influence. His finger was always on the pulse and ...
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By: Guy Hodge
Dec 19, 2013
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Dear Ò€œMr BakerÒ€, I think you may have inadvertently placed the negotiators name where your name should be - but we know who you are and thank you for your taking the time to write such a positive review of the Kingston team, and Stuart and Rupert in particular. Believe me Γ’β‚¬β€œ a sense of humour is essential in this industry! Thanks again and have a great Christmas. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.u....
Dec 05,2013
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Dec 05,2013
7 people found
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We not only sold through Lords but also purchased through them also. The service we\'ve recieved throughout has been exemplary. It wasn\'t the smoothest of rides (no fault attached to Lords) but their proffesionalism an honesty (yes, really!) has been of the highest order, to such a extent you felt you were dealing with friends. Stuart was the main man in all of this (with help along the way from others) and it has been an absolute pleasure dealing with him and Lords...
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By: Guy Hodge
Dec 19, 2013
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Dear Mr Earp, Thank you very much indeed for the review. From our point of view itÒ€ℒs great to Ò€œdo a doubleÒ€. It is a real credit to my staff to have them (and Stuart in particular) praised in the way you have in your review and just goes to show that not all estate agents are the same. I hope we have the opportunity to work for you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 30,2013
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Nov 30,2013
12 people found
this helpful
Reliable, friendly, quick to respond to and deal with issues, Stuart Baker has provided me with an excellent service. He helped me to negotiate the minefield of house purchasing and I trusted and valued his judgement. He is a credit to his company and has been a pleasure to work with....
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By: Guy Hodge
Nov 30, 2013
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Dear Mr Wallace, Thank you so much for focussing your review on the very personal service you received from Stuart Baker at the Kingston Office. It really is a pleasure to both myself and the staff involved to get reviews of this type. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 30,2013
Minithumbup
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Nov 30,2013
11 people found
this helpful
A 100% seamless and stress free service which I would throughly recommend. From start to finish of my sale I felt confident that the transaction was in capable hands and was unlike any other sale/purchase I had previously experienced, (i.e there was no talking the talk). I wasn\'t wrong! The level of detail and amount of contact was timely and well explained but without the feeling of being pushed to make decisions or under pressure....
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By: Guy Hodge
Nov 30, 2013
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Dear J Patterson, Thank you for such a great review and for the positive endorsement of the service at our Kinston office. Thank you also for selling your home through Lords. 100% brilliant! Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 27,2013
Minithumbup
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Nov 27,2013
11 people found
this helpful
Lords at Wood Street is a very well managed agency. Management and Staff are fully committed, offering a professional and friendly service. Nothing appeared to be too much trouble. When the first "sale" fell through they were back on the job immediately, making a further sale within a week. Because my wife and I live in Stratford upon Avon we asked for a number matters to be dealt with; they were. We shall gladly recommend the team should the occasion arise. Full marks to Rupert and h...
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By: Guy Hodge
Nov 27, 2013
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Dear Mr Gibbs, Thank you for such a great review! If I recall from my very limited involvement, you were dealing with the sale on behalf of your son who was abroad, had issues relating to the freehold and had a rather strange lessee to contend with as well, so hats off to you for perseverance! Thank you for having the confidence to instruct Lords in the first place and for sticking with us. I know that the team at Kingston felt that you were an absolute pleasure to deal with. Kind....
Nov 26,2013
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Nov 26,2013
11 people found
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Everyone I spoke to at Kingston Lords was personable, straight-talking and well informed. They kept us up-to-date with the progress of our sale and were extremely proactive and helpful....
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By: Guy Hodge
Nov 26, 2013
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Dear Kate C, Thank you for uploading a five star review on the AllAgents website and for your kind comments. Delighted that we could help! Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 26,2013
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Nov 26,2013
10 people found
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Antony was very helpful throughout the process. He always responded to our questions and concerns promptly and clearly and facilitated contacts between the parties....
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By: Guy Hodge
Nov 27, 2013
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Dear Ben, Thank you very much indeed for the review and for mentioning Antony in particular. Glad we could help. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 22,2013
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Nov 22,2013
11 people found
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Very happy overall with the service received from Lords. We were particularly happy with the quality of the sales particulars which are way ahead of the competition. Also happy with the fee structure and the final sales price achieved....
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By: Guy Hodge
Nov 26, 2013
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Dear Happy Seller, Thank you for the feedback on the sales particulars; we have plans to make these EVEN BETTER next year Γ’β‚¬β€œ watch this spaceÒ€¦. Thank you also for the great review and for focussing on Stuart and Rupert in particular. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 21,2013
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Nov 21,2013
10 people found
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The team at Lords were very helpful in the approach to helping us find a property and timely in their support and moving the process through once the sale had been agreed. Thanks...
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By: Guy Hodge
Nov 21, 2013
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Dear Mr Hawkins, Thank you for the review. Glad we could help. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 19,2013
Minithumbup
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Nov 19,2013
10 people found
this helpful
We found Antony to be extremely approachable while maintaining a professional and efficient demeanour. He responded to emails and phone calls in a timely manner and we always felt that he was doing his best on our behalf, especially as we were the buyers. In addition, as we were first time buyers he was very reassuring and helped us to navigate the purchase. We also found the rest of the Lord\'s team, especially Rupert, very efficient and professional in Antony\'s absence. We would r...
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By: Guy Hodge
Nov 26, 2013
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Dear Ms Atkinson, A really lovely review: thank you. Antony is one of our top performers but the feedback we get from our customers is incredibly motivating. We wish you every happiness in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 15,2013
Minithumbup
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Nov 15,2013
8 people found
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Antony was very helpful throughout the process. He always responded to our questions and concerns promptly and clearlt and facilitated contacts between the parties....
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By: Guy Hodge
Nov 21, 2013
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Dear Gill, Thank you for the review on Allagents for Antony. He is a great negotiator and it is wonderful to see him get a metaphorical pat on the back. Thank you. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Nov 04,2013
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Nov 04,2013
8 people found
this helpful
Our property was in the market for a long time with few different agents over different periods and I almost lost my hope to be able to sell! Danny knew our property and encouraged me to try one last time despite the fact that we had difficult tenants in the property who were not allowing viewings. He was very honest and did exactly what a sale rep must do...he found me the buyer who was looking for the exact things that our property had to offer! And despite all the complications, the sale went...
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By: Guy Hodge
Nov 09, 2013
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Dear Samira, Great praise for Danny and my team at Kingston! Thank you. If all the reviews we get ended Ò€œVery Very happy indeed :))))))Ò€, I would be Very very very happy indeed Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Oct 31,2013
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Oct 31,2013
9 people found
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The consummate professionals, skilled, informed, knowledgeable and tenacious. They advised me thoroughly, handled everything, showed due diligence and patience and guided me through the tricky waters of selling in the current market. Faultless in their exemplary attitude and highly recommended across the entire team - Lords are very much the team of choice. Fantastic....
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By: Guy Hodge
Oct 31, 2013
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Dear Ian, I have to say that this is probably the most eloquent review that we have had so far. Every now and again a single review sums up the effort and experience that we put into every sale we handle and I have to say that as far as your review goes, we couldnÒ€ℒt have put it better ourselves. Thank you so much for taking the time to write the review and for your kind words. It really is appreciated. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.c....
Oct 29,2013
Minithumbup
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Oct 29,2013
8 people found
this helpful
Danny has been brilliant all the way through the process. Access to the property, professional advise, information and other details were presented in very professional, punctual and positive way. Emails / phone messages were answered promptly and replies were always accurate. Nothing was ever troubled. I am sure we would use Danny again for our future needs too. Thanks Danny for every thing !...
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By: Guy Hodge
Oct 29, 2013
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Dear Captain Matharu, Thank you for such an excellent review. Really positive and concise and a nice reflection on the service provided by my colleague Danny. We wish you well in your new home and hope that you have the chance to spread the word about Lords to your new neighbours! Thank you again. Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Oct 22,2013
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Oct 22,2013
7 people found
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Simply put, Lords provided an excellent service from first meeting/valuation to completion. Friendly, polite and on the ball. Their organisation of the \'open day\' for our property was top notch and helped us achieve a great sale price. Every part of the sales process was clearly explained and there was always someone on the other end of the phone to help out. Can\'t recommend them enough....
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By: Guy Hodge
Oct 22, 2013
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Dear Mr Barber, Thank you! Great review Γ’β‚¬β€œ what more can I say! Thanks for the recommendation and thank you for putting your property with, and your confidence in, Lords. Best wishes in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Oct 22,2013
Minithumbup
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Oct 22,2013
7 people found
this helpful
I recently used Lords Estate Agent ( Kingston Branch) to purchase a property in Kingston. I live overseas in Australia and I dealt with Stuart Baker for the house purchase. Stuart was very helpful and professional at all times and assisted in a smooth, relatively stress free and short completion timeframe for the purchase. I would not hestiate to recommend his services....
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By: Guy Hodge
Oct 23, 2013
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Dear Mr Flaherty, Thank you very much indeed for the review! ItÒ€ℒs great to know that we are keeping our Antipodean cousins happy and I think yours is the furthest review we have had so far. Truly appreciated: Thanks again. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Oct 17,2013
Minithumbup
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Oct 17,2013
5 people found
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The service I received was second to none. Danny\'s advice on price was spot on and Antony\'s constant contact with me ensured I was never out of the loop throughout the whole process. Many thanks to them both for their support and guidance in my sale...
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By: Guy Hodge
Oct 17, 2013
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Dear Mr Seehra, A lovely, concise 5 Star review: thank you. And thank you for highlighting the service from Danny and Antony in particular. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Oct 16,2013
Minithumbup
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Oct 16,2013
5 people found
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Lords Estate Agents were extremely helpful and skilled in negotiating the sale of the property I bought. Anthony May was always very courteous and took the stress out of a potentially difficult negotiation....
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By: Guy Hodge
Oct 17, 2013
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Dear Ms Allan, Antony is a bit of a smoothy! I am glad that he helped the transaction through for you and made it less stressful. With transactions taking the time they do now, there are more opportunities for the sales to become more stressful Γ’β‚¬β€œ At least at Lords we will do our utmost to keep things moving along steadily and try to keep our customers informed throughout. Thank you so much for the lovely review. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lor....
Oct 14,2013
Minithumbup
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Oct 14,2013
5 people found
this helpful
I was very happy with initial contact with Lords and the speed at which the property was launched to the market place. Staff were always friendly, helpful and down to earth, and kept me very well informed by both text and email, so I always felt that things were under control and moving forward. Even though our first prospective buyer pulled out after 2 weeks, we still achieved exchange of contracts within 9 weeks of our open house day, which is brilliant. I am very satisfied with the service....
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By: Guy Hodge
Oct 14, 2013
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Dear J Best, Thank you for such a positive 5 Star review on the allagents.co.uk website. I am glad that you highlighted our text and email alerts because I know that in Kingston, we are the only agent that confirms viewings by text and email and sends feedback by email as soon as we have it from the buyer. Thank you also for nominating Stuart, who is one of our top staff members. Kind regards, Guy Hodge Managing Director Lords Estate Agent md@lordsonline.co.uk www.lordsonline.co.uk....
Oct 05,2013
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Oct 05,2013
6 people found
this helpful
Lords Estate agents made our move as good as it could have been. There were one or two hiccups along the way in regard to the chain and certain solicitors but I felt that they were always pushing things forward in our interest. They were always available to speak to on the phone and responded on the most part quite promptly which was appreciated. Antony was particularly good and in his occasional absence, Rupert was also helpful. They were always polite and friendly....
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By: Guy Hodge
Oct 07, 2013
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Dear Mr Tait, Thank you very much indeed for the 5 star review on the allagents.co.uk website. Getting a 5 star review is always a great way to start the week! Thanks for highlighting Antony in particular and he has asked me to wish you every happiness in your new home. I hope we get the chance to help you sell in a few yearÒ€ℒs time. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Areas covered
  • KT1
  • Kingston upon Thames
  • KT2
  • Norbiton
  • KT3
  • Kingston Vale
  • SW15
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

NAEA ARLA TPOS TDS The Guild Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 47 1 34 0 2 0
Rupert Matthews Rupert Matthews
Branch Manager
24 reviews

About Rupert No description set View full profile
Stuart Baker Stuart Baker
Assistant Manager
28 reviews

About Stuart No description set View full profile
Antony May Antony May
Sales Negotiator
30 reviews

About Antony No description set View full profile
Jo Selwood Jo Selwood
Administrator
1 reviews

About Jo No description set View full profile
Danny Hicks Danny Hicks
Business Development Manager
5 reviews

About Danny Danny HicksBusiness Development Manager at Lords Estate Agents020 8546 6800dhicks@lordsonline.co.uk View full profile

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Fees

Agreeing the Right Fee at Lords Estate Agents

Because we are an independent agent, we are delighted to be able to offer a range of commission fee options to suit our customersÒ€ℒ needs. These can range from percentage based fees to fixed fees but one format which has proved extremely popular with our clients, is gearing the level of commission we are paid to the price we achieve for the property. We are always happy to put a personal proposal together for each customer when they are ready to move.

As a general guide, our Sole Agency fees are usually at 1.5% and our Multiple Agency fees are 2.5%

The fees that we charge will always be agreed with our customers before marketing commences and will always be confirmed in writing. Please note that our fees are subject to VAT.
Last updated at 12:47 PM 25/05/2012 by Guy Hodge

Complaints Procedure

THE LORDS PARTNERSHIP LIMITEDÒ҂¬Ò„’S (Ò҂¬Å“LORDS ESTATE AGENTSÒ҂¬Â) GRIEVANCE PROCEDURE


         1. Lords Estate Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the highest standards of service to all of its customers. To ensure that their interests are safeguarded and in the rare event that a problem arises, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the management of the Company, and in the event that we are not able to deal with the issue to the mutual satisfaction of both parties, by reference to The Property Ombudsman.

        2. If you believe you have a complaint, please write in the first instance to The Managing Director at:
The Lords Partnership Limited
56-58 Wood Street
Kingston upon Thames
Surrey, KT1 1UW

         3. A complaint will wherever possible be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent within 15 working days of receipt of the complaint.

          4. If the complainant is not satisfied with the outcome of our initial investigation, they are provided with a further opportunity to have the complaint reviewed by another of the Lords Directors by writing again to the address shown above.

          5. In the event that the final review as detailed above still fails to satisfy the complainant, then the complainant is at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request and subject to consent. The complainant is also entitled to have their complaint referred to the Ombudsman should we fail to deal with matters promptly or not complied with our in-house complaints procedure within 8 weeks from the date we receive a written notification of the grievance.

         If, as a customer of Lords, you have any questions regarding the above, please contact your local office, write to the Managing Director at the address above or email md@lordsonline.co.uk.
Last updated at 10:22 AM 02/07/2012 by Guy Hodge

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