• John Fowles
    John Fowles
  • Marilyn Fox
    Marilyn Fox
  • Sandra Boca
    Sandra Boca
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    Adam Nazarko
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Lords Estate Agents (Kingston upon Thames & Surrey)

406 Richmond Road Ham Parade, Kingston Upon Thames
Greater London
KT2 5PU

020 8546 6688

May 07,2014
Minithumbup
By:
May 07,2014
Featured Review
1 people found
this helpful
Just wanted to say a big thank you to the Lords team at ham office who helped us sell our flat to enable us to relocate. From meeting 3 estate agents for quotes at the start, it was clear that we wanted to work with Lords and decided straight away after meeting John. Their local knowledge, enthusiasm and experience helped convince us to give them the opportunity and we were not left disappointed. Each of the team were always a pleasure to deal with and we\'re proactive and helpful. I must h...
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Dec 27,2013
Minithumbup
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Dec 27,2013
Featured Review
7 people found
this helpful
Excellent throughout the whole process. If we had a concern a quick visit and chat put our minds at rest. If a query could not be answered then they would e mail us with an answer usualy within 24 hours...
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By: Guy Hodge
Jan 15, 2014
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Dear Just after Christmas, Thank you for the really positive feedback of our Ham Office. Much appreciated! Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Dec 15,2013
Minithumbup
By:
Dec 15,2013
Featured Review
7 people found
this helpful
My husband and I bought our new home through Lords. Throughout the purchase we dealt with John. John was a pleasure to work with. He had detailed information about the property at all times and was able to answer all of our questions promptly. He was extremely professional. It is not often that as a buyer you feel the sellers estate agent is on your side but John was someone with who we felt able to honestly discuss our position and that made such a difference. Thanks John for all your help...
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By: Guy Hodge
Dec 19, 2013
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Dear Ms Hood, Thank you very much indeed for posting such a lovely review and for endorsing the service you received from John and the team at the Ham Office. I hope you are really happy in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Dec 09,2013
Minithumbup
By:
Dec 09,2013
Featured Review
5 people found
this helpful
It was a great pleasure having to deal with Lords. From day one to the date of completion they were extremely professional yet friendly. I would have no esitation in recommending them to anyone. John, Marilyn thank you!!!...
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By: Guy Hodge
Dec 19, 2013
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Dear Mr Miglionico, A lovely thank you! I am really please that my team at Ham provided you with a service that you will recommend. Thank you for the review and for using Lords in your property transaction. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk www.lordsonline.co.uk....
Oct 24,2013
Minithumbup
By:
Oct 24,2013
Featured Review
5 people found
this helpful
Very good service. Tolerant and flexible. Happy to do that little bit extra. Many thanks for agood service. Extra. Extra....
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By: Guy Hodge
Oct 28, 2013
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Dear David, Thank you for taking the time to post a rating on the allagents website. Much appreciated. Kind regards, Guy Hodge Managing Director Lords Estate agents md@lordsonline.co.uk www.lordsonline.co.uk....
Oct 14,2013
Minithumbup
By:
Oct 14,2013
4 people found
this helpful
I dealt with a number of different individuals at the Ham office. Both Marilyn and John were helpful in overcoming some \'issues\' in the relationship with the buyer of our house. Ultimately this helped in terms of moving the sale on....
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By: Guy Hodge
Oct 14, 2013
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Dear Jones, Thank you for the review and for instructing Lords to sell your home. I am delighted that Marilyn and John were able to help you. Kind regards, Guy Hodge Managing Director Lords Estate Agent md@lordsonline.co.uk www.lordsonline.co.uk....
Aug 16,2013
Minithumbup
By:
Aug 16,2013
4 people found
this helpful
The team at Lords were fantastic from start to finish. We wished to sell three garages from an estate left to us and they could not have been more professional. They were honest in their market appraisal, realistic with figures and timescales and then diligent when an offer was accepted until completion. I would have no hesitation in recommending them or working with them again....
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By: Guy Hodge
Aug 16, 2013
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Dear Mr Arthur , Thanks for the glowing reference and the fantastic review of the team at the Ham Office. It was a pleasure to do business with you and was always a real pleasure to work for your father. If we can ever assist you in the future, you have our number. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Aug 02,2013
Minithumbup
By:
Aug 02,2013
6 people found
this helpful
The staff at Lords were very helpful proffesional and understanding dealing with a difficult situation in the sale of a property Their knowledge and experience helped us through the sale and stayed with us every step of the way to completion...
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By: Guy Hodge
Aug 06, 2013
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Dear Barry, Thanks for the review. IÒ€ℒm glad that the tenants eventually moved and you were able to get the property sold. I suspect that John, Marilyn and Sandra will miss your regular visits! Hope all goes well and thanks again, Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Jul 31,2013
Minithumbup
By:
Jul 31,2013
6 people found
this helpful
A big thank you to John, Marilyn and Sandra for all your help and assistance in helping me purchase my first property! I am utterly grateful in aiding me on my journey to secure a place on the property ladder. Being that it can be a scary concept to first buyers (which It was!) I really appreciate all the time and patience you invested in me....
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By: Guy Hodge
Jul 31, 2013
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Dear Josh, Buying your first home and climbing onto the property ladder can be a daunting prospect. At Lords we have always believed that you only get one chance to make a first impression and I hope that your experience will make you feel more comfortable about moving again and, more importantly, that you use Lords when you sell! We hope that you are happy in your new home and are grateful that you took the time to review our service. Thank you. Kind regards, Guy Hodge Managing Director ....
Jul 31,2013
Minithumbup
By:
Jul 31,2013
6 people found
this helpful
Excellent service John, thank you. Great investment advice given. Would highly recommend you and your staff. You were extremely informative, knowledgeable and helpful. Thank you for all your patience when dealing with me....
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By: Guy Hodge
Jul 31, 2013
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Thank you for the wonderful review Mrs Robertson. I am extremely pleased that we were able to give you the help and guidance you needed. Lords is very much a family business and Ò€œPatienceÒ€ is our middle name! I hope that we are able to help you again soon. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co,uk....
Jul 31,2013
Minithumbup
By:
Jul 31,2013
6 people found
this helpful
I would like to thank all the staff at Ham for their unlimited patience and help in assisting me to find a suitable property. I would highly recommend you to anyone looking to buy or sell their property....
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By: Guy Hodge
Jul 31, 2013
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Dear Louise, Thank you very much indeed for the 5 STRAR review on allagents.co.uk Ham is a lovely area and I am sure you will be really happy in your lovely new home. Your feedback is greatly appreciated., Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Jun 04,2013
Minithumbup
By:
Jun 04,2013
11 people found
this helpful
very professional and attentive helpful with all general questions. Follow up and email reply\'s quick and concise will recommend to freinds...
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By: guy Hodge
Jun 05, 2013
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Hi Mark, Thank you very much indeed for the positive feedback. Glad we could help. Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
May 14,2013
Minithumbup
By:
May 14,2013
12 people found
this helpful
The property was a Probate sale for my deceased Grandfather. Lords went above and beyond in assisting me. From helping me to find house clearance companies/valuers, arranging the emissions testing, even letting non-vendors into the property for me to save me taking time off work. For EVERY prospective Purchaser that visited the property I got a viewings report - usually within an hour of a viewing. I never once had to chase for status or feedback. I had no experience of selling a property...
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By: Guy Hodge
May 17, 2013
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Dear Kate, Thank you so much for such a glowing testimonial. I am genuinely pleased that we were able to help you through the sale of your family home at what must have been an extremely difficult time. It was a pleasure to deal with you and your family and I hope that we may have the opportunity of assisting you again in the future and hopefully in happier circumstances. With kind regards and best wishes for the future, Guy Hodge Managing Director Lords Estate Agents md@lordso....
May 13,2013
Minithumbup
By:
May 13,2013
13 people found
this helpful
I would like to say how pleased I was with Lords Estate Agents. Both John and Marilyn and indeed all the team were superb. Guy Hodge the owner assisted as well to make sure that all went well and I can not say enough about there great attitude, understanding, proffessionalism and dedication on my behalf to see me achieve my move. Well done and I hope that more owners get the chance to experience the service I received....
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By: Guy Hodge
May 13, 2013
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Thank you for the great feedback Stewart. I am really glad that we got there in the end and wish you the very best with your new life in Wales. If you ever decide to move back to Kingston, give us a call! Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk....
Areas covered
  • Kt2
  • Ham
  • TW10
  • Petersham
  • Kingston upon Thames
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

NAEA ARLA TPOS TDS The Guild Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 8 0 4 0 2 0
John Fowles John Fowles
Associate Director
7 reviews

About John No description set View full profile
Marilyn Fox Marilyn Fox
Assistant Branch Manager
4 reviews

About Marilyn No description set View full profile
Sandra Boca Sandra Boca
Part- time Estate Agent
0 reviews

About Sandra No description set View full profile
Adam  Nazarko - no image available Adam Nazarko
Trainee Negotiator
0 reviews

About Adam No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Agreeing the Right Fee at Lords Estate Agents:

Because we are an independent agent, we are delighted to be able to offer a range of commission fee options to suit our customersÒ€ℒ needs. These can range from percentage based fees to fixed fees but one format which has proved extremely popular with our clients, is gearing the level of commission we are paid to the price we achieve for the property. We are always happy to put a personal proposal together for each customer when they are ready to move.

As a general guide, our Sole Agency fees are usually at 1.5% and our Multiple Agency fees are 2.5%

The fees that we charge will always be agreed with our customers before marketing commences and will always be confirmed in writing. Please note that our fees are subject to VAT.
Last updated at 4:41 PM 08/06/2012 by Guy Hodge

Complaints Procedure

THE LORDS PARTNERSHIP LIMITEDÒ҂¬Ò„’S (Ò҂¬Å“LORDS ESTATE AGENTSÒ҂¬Â)
GRIEVANCE PROCEDURE.

         1.   Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.

          2.   If you believe
you have a complaint, please write in the first instance to The Managing
Director at:

The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW 

         3.   A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.  

 

          4.   If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.            

5.   In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance.            

If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email md@lordsonline.co.uk
Last updated at 4:41 PM 08/06/2012 by Guy Hodge

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