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    Lindsay Watson
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    ross harding
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    Jane
Linley and Simpson

68 Northgate Wakefield
West Yorkshire
WF1 3AP

01924 375245

Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Me and my partner moved into a rented property in Wakefield on a 6 month contract basis. When we arrived the carpets had stains on them, the shower door was bent allowing water to flood the bathroom, and there were pain splashed all over the carpets from the redecoration before entering the property. On our exit, they tried to charge us for the carpets (even though we had hired a vax cleaner) they charged us £45 for cleaning a few surfaces, and also £50 for minor pin holes on the wal...
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Comment on agent fees
Would recommend to anybody
Was this helpful? Yes
Aug 27,2015
Minithumbdown
By:
Aug 27,2015
4 people found
this helpful
When I first came into contact with L&S I couldn't have been happier. They quickly arranged a viewing of an ideally located city centre apartment, which was within walking distance of work and actually worked out cheaper than my last place overall. I was thrilled. During the initial viewing, I noticed that the walls throughout were in very poor condition - there were large black smudges and marks on the walls in every single room. I asked the agent about this and was told this would be sorte...
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What agent could do to change your mind?
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
Comment on agent fees
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
Was this helpful? Yes
Aug 07,2015
Minithumbdown
By:
Aug 07,2015
1 people found
this helpful
This agency is terrible with customers service. Was reading reviews about this estate agent and many has complained about issues with the estate agent at not great at fixing your issue and just gives a damn if you have money to pay for rent, anything else is like impossible to get their attention on. I have been lied, ignored disgustingly and would never recommend this to anyone! Btw what they lied about was behalf of the landlord words and I caught them out. Very Poor!...
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What agent could do to change your mind?
better customers service and be genuine about your words. have a better attitude and friendly towards your customers! don't just have an eye for our money and make us happy with your service!
Was this helpful? Yes
Jul 07,2014
Minithumbdown
By:
Jul 07,2014
1 people found
this helpful
At first i was fairly ambivalent regarding linley and simpson's service as having heard nothing but dire reviews i myself, had not had any issues with them. HOWEVER: I recently made the mistake of asking for information regarding the fees due on my account. the information that i was given was not only inaccurate but resulted in a "penalty fee" on top of the outstanding balance. after a brief and rather rude explanation from a staff member, the extent of their poor business practice...
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Was this helpful? Yes
Nov 07,2013
Minithumbdown
By:
Nov 07,2013
5 people found
this helpful
Over the 2 and half years of renting with this agent, I have found it to have gone downhill since Leanne sadly left, who was always really helpful and polite. After she left, we realised all the staff in the Wakefield office were extremely rude, unhelpful and did not help with queries at all. I\'d like to warn prospective tenants they charge £50.00 + VAT to go onto a rolling tenancy, which basically means they are charging you to do absolutely nothing. No mention of that before you sign up...
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Was this helpful? Yes
Aug 19,2013
Minithumbup
By:
Aug 19,2013
0 people found
this helpful
Linley and Simpson offer an excellent customer service. From viewing the property right up to leaving. All of the staff in wakefield welcome you in and speak to you in a friendly and respectful manner. we were 21 at the time a lot of other lettings agents didnt take us seriously but not linley and simpson, they were lovely. After been shown around by Ross we chose our flat. The application was done in branch with Emma who explained everything to us and made sure our needs had been met. During ou...
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Was this helpful? Yes
Jan 31,2013
Minithumbdown
By:
Jan 31,2013
9 people found
this helpful
I will never use linley ad Simpson again as they were very unhelpful and did not respond to any of my phone calls. I rented a property of them for 6 months and within a couple of months the house became very damp and black mould was growing everywhere damaging my belongings. I complained to them nearly every week of this and all I got in return was it will be dealt with in the new year (this was in November). I have since moved out because i am pregnant and the black mould is not good for me or ...
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What agent could do to change your mind?
Need to sort problems out straight away instead of leaving them til the tenant has moved out
Was this helpful? Yes
Jan 16,2013
Minithumbdown
By:
Jan 16,2013
10 people found
this helpful
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months remaining on the current tenancy Inability to follow an in-house complaints procedure Inability to speak to tenants with curacy or respect DO NOT USE LINLEY & SIMPSON - YOU HAVE BEEN WARNED !!!...
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What agent could do to change your mind?
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months remaining on the current tenancy Inability to follow an in-house complaints procedure Inability to speak to tenants with curacy or respect DO NOT USE LINLEY & SIMPSON - YOU HAVE BEEN WARNED !!!
Was this helpful? Yes
By: Ryan
Jan 23, 2013
View all comments (3)
Please do not be fooled by Ross Harding's response, If you have any doubt about my review of Linley and Simpson you may find the following link very interesting. http://www.reviewcentre.com/reviews253823.html Clearly i am not the only person to find Linley and Simpson simply the worst estate agents in the United Kingdom !.....
Aug 01,2012
Minithumbup
By:
Aug 01,2012
0 people found
this helpful
Absolutely first class service could not ask for more, efficient, friendly helpful, would highly recommend!...
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Was this helpful? Yes
Jul 29,2012
Minithumbup
By:
Jul 29,2012
0 people found
this helpful
some itenery was not made clear until sighning for keys to property...
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Was this helpful? Yes
Jul 16,2012
Minithumbdown
By:
Jul 16,2012
4 people found
this helpful
dreadful state of property inc no lightbulbs in many of the rooms, ensuite electrics not working, carpets/property smelt/unclean, broken glass strewn in garage and chased staff to get answers/solutions, which after several weeks have now been done. Cigarette stub ends and broken toys in garden. Garden not weeded. Many problems and many chasers/follow ups/calls to get things done. Dreadful experience thus far....
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Was this helpful? Yes
By: Ross Harding, Branch Manager
Aug 08, 2012
View all comments (1)
This tenant does have reason to complain, but not to the extent that they have. We were let down by a contractor who was instructed to do various jobs prior to the tenants moving in. after sending the contractor back to the property, the job was still not done to our satisfaction so in the end Linley & Simpson staff went to the property to rectify the issues, including myself picking cigarette ends out of the garden and installing missing light bulbs. My colleague also attended and picked ....
Jun 20,2012
Minithumbup
By:
Jun 20,2012
0 people found
this helpful
Lindsay, Ross, Erin, Leanne and Sue in Accounts are always very helpful whenever I deal with them. I would recommmed this letting agency to anyone...
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Was this helpful? Yes
Apr 04,2012
Minithumbup
By:
Apr 04,2012
0 people found
this helpful
I cannot speak more highly of the agency in helping me find a suitable rental property. I was in a difficult situation and they found not only a most charming place but I was in the property in under two weeks, fantastic. Never having gone down the private renting route I was a little unsure as to what to do (although my son helped!) but Linley and Simpson provided recommendations for all the necessary utilities etc which I used and have not had a problem in the last almost, 18 months. If it w...
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Was this helpful? Yes
Nov 09,2011
Minithumbup
By:
Nov 09,2011
0 people found
this helpful
I have been very satisfied with linley and Simpson. The staff are very pleasant and helpful. There are some repairs which need doing which have not yet been done probably awaiting the landlord although there is nothing urgently required. These are the door chain, window lock, cooker hood. There was also 2 lights out when I arrived which Leanne said she would replace. I also reported a cracked window which I don't know what has been decided on this yet. I know Leanne said that a new blind i...
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Was this helpful? Yes
Nov 08,2011
Minithumbup
By:
Nov 08,2011
0 people found
this helpful
Been extremely helpful. Jane and Emma especially. Would recommend to any prospective tenant to rent through!!!...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 5 7 0 0 0 0 1 0
Lindsay Watson - upload your photo Lindsay Watson
6 reviews

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ross harding - upload your photo ross harding
4 reviews

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Leanne Gelsthorpe - upload your photo Leanne Gelsthorpe
0 reviews

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Emma Hodgson - upload your photo Emma Hodgson
4 reviews

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josh mitchell - upload your photo josh mitchell
2 reviews

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Jane  - upload your photo Jane
1 reviews

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Job vacancies

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Fees

No fees set.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 10:28 AM 22/05/2012 by vc

Awards won by Linley and Simpson, Wakefield WF1 3AP

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