Linley & Simpson
Wakefield, WF1
2.7/5, 20 reviews
50% recommended
57% sales valuation accuracy
63% sales fee satisfaction
100% lettings valuation accuracy
56% lettings fee satisfaction

Opening Hours
Address

Linley & Simpson
68 Northgate
Wakefield
West Yorkshire
WF1 3AP
01924 375245

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 57% 63% £0 £0
Lettings 100% 56% £340 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 6 9 0 0 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Was going to rent a property from these peopl......”

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Jun 28,2019
Minithumbdown
By: 'Lloyd Foster'
Jun 28,2019
2 people found
this helpful
Was going to rent a property from these people, and everything seemed fine. The staff could not have been more helpful, until on Friday the 31st of May, I was contacted in the late afternoon, and told I had to pay, there and then £560, payment, ...
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“Only cares for Landlord...”

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Apr 08,2019
Minithumbdown
By: 'Braj'
Apr 08,2019
5 people found
this helpful
The worst agency I have ever used. They are all for protecting landlord even if it means they have to rob tenants. Be careful before you sign contract and make sure you read it properly. When a time come you have to terminate tenancy they ...
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Comment on agent fees
Charges are high.
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By: Anon
May 15, 2019
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Absolutely agree. Steer well clear. ...

“Refurb...”

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Feb 12,2019
Minithumbup
By: 'happyclient'
Feb 12,2019
0 people found
this helpful
Within a month of my property becoming empty it was back on the market after a refurb thanks to the help of Ebony and Emma arranging contractors and offering me help and advise on what was required. They were very good answering my many emails ...
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Comment on agent fees
As I would expect
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“Excellent service & comminication...”

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Dec 06,2018
Minithumbup
By: 'Liz Wildey'
Dec 06,2018
0 people found
this helpful
From the beginning of my rental journey Holly has been there to guide me through the process. She has patience & excellent communication skills. Any query or question is answered promptly. She is a tremendous asset to the firm. Cannot rate her highly enough...
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Comment on agent fees
Reasonable for the service you receive.
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“DO NOT USE THIS ESTATE AGENTS!!!Nothing but appalling customer ......”

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Dec 12,2017
Minithumbdown
By: 'Rachael'
Dec 12,2017
4 people found
this helpful
DO NOT USE THIS ESTATE AGENTS!!! Nothing but appalling customer service from day one. From very minor things such as not bringing the right key so we couldn't actually view the apartment on the arranged day. A huge lack of communication and confusion when contacting ...
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“Me and my partner moved into a rented property in ......”

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Nov 15,2016
Minithumbup
By: 'Stephen'
Nov 15,2016
3 people found
this helpful
Me and my partner moved into a rented property in Wakefield on a 6 month contract basis. When we arrived the carpets had stains on them, the shower door was bent allowing water to flood the bathroom, and there were pain splashed all over the carpets ...
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Comment on agent fees
Would recommend to anybody
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“When I first came into contact with L&S I ......”

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Aug 27,2015
Minithumbdown
By: 'Amy'
Aug 27,2015
6 people found
this helpful
When I first came into contact with L&S I couldn't have been happier. They quickly arranged a viewing of an ideally located city centre apartment, which was within walking distance of work and actually worked out cheaper than my last place overall. I was ...
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What agent could do to change your mind?
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
Attached Filesnbsp;
Comment on agent fees
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
Attachments

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“This agency is terrible with customers service. Was reading reviews ......”

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Aug 07,2015
Minithumbdown
By: 'SARAH'
Aug 07,2015
1 people found
this helpful
This agency is terrible with customers service. Was reading reviews about this estate agent and many has complained about issues with the estate agent at not great at fixing your issue and just gives a damn if you have money to pay for rent, anything ...
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What agent could do to change your mind?
better customers service and be genuine about your words. have a better attitude and friendly towards your customers! don't just have an eye for our money and make us happy with your service!
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“At first i was fairly ambivalent regarding linley and simpson's ......”

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Jul 07,2014
Minithumbdown
By: 'wakefield_resident'
Jul 07,2014
1 people found
this helpful
At first i was fairly ambivalent regarding linley and simpson's service as having heard nothing but dire reviews i myself, had not had any issues with them. HOWEVER: I recently made the mistake of asking for information regarding the fees due on my account. the ...
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“Over the 2 and half years of renting with this agent, ......”

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Nov 07,2013
Minithumbdown
By: 'timo123'
Nov 07,2013
5 people found
this helpful
Over the 2 and half years of renting with this agent, I have found it to have gone downhill since Leanne sadly left, who was always really helpful and polite. After she left, we realised all the staff in the Wakefield office were extremely rude, unhelpful ...
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“Linley and Simpson offer an excellent customer service. From viewing ......”

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Aug 19,2013
Minithumbup
By: 'Slink'
Aug 19,2013
0 people found
this helpful
Linley and Simpson offer an excellent customer service. From viewing the property right up to leaving. All of the staff in wakefield welcome you in and speak to you in a friendly and respectful manner. we were 21 at the time a lot of other lettings ...
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“I will never use linley ad Simpson again as they ......”

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Jan 31,2013
Minithumbdown
By: 'Megan'
Jan 31,2013
9 people found
this helpful
I will never use linley ad Simpson again as they were very unhelpful and did not respond to any of my phone calls. I rented a property of them for 6 months and within a couple of months the house became very damp and black mould ...
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What agent could do to change your mind?
Need to sort problems out straight away instead of leaving them til the tenant has moved out
Attached Filesnbsp;
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“I have LET a number of properties over the years (6) ......”

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Jan 16,2013
Minithumbdown
By: 'Ryan'
Jan 16,2013
10 people found
this helpful
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months remaining ...
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What agent could do to change your mind?
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months remaining on the current tenancy Inability to follow an in-house complaints procedure Inability to speak to tenants with curacy or respect DO NOT USE LINLEY & SIMPSON - YOU HAVE BEEN WARNED !!!
Attached Filesnbsp;
Was this helpful? Yes
By: Ryan
Jan 23, 2013
View all comments (3)
Please do not be fooled by Ross Harding's response, If you have any doubt about my review of Linley and Simpson you may find the following link very interesting. http://www.reviewcentre.com/reviews253823.html Clearly i am not the only person to find Linley and Simpson simply the worst estate agents in the United Kingdom !. ...

“Absolutely first class service could not ask for more, efficient, ......”

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Aug 01,2012
Minithumbup
By: 'Louise Larking'
Aug 01,2012
0 people found
this helpful
Absolutely first class service could not ask for more, efficient, friendly helpful, would highly recommend!...
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“some itenery was not made clear until sighning for keys ......”

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Jul 29,2012
Minithumbup
By: 'mr mrs l d watford'
Jul 29,2012
0 people found
this helpful
some itenery was not made clear until sighning for keys to property...
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“dreadful state of property inc no lightbulbs in many of ......”

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Jul 16,2012
Minithumbdown
By: 'Shouldyourent'
Jul 16,2012
5 people found
this helpful
dreadful state of property inc no lightbulbs in many of the rooms, ensuite electrics not working, carpets/property smelt/unclean, broken glass strewn in garage and chased staff to get answers/solutions, which after several weeks have now been done. Cigarette stub ends and broken ...
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Was this helpful? Yes
By: Ross Harding, Branch Manager
Aug 08, 2012
View all comments (1)
This tenant does have reason to complain, but not to the extent that they have. We were let down by a contractor who was instructed to do various jobs prior to the tenants moving in. after sending the contractor back to the property, the job was still not done to our satisfaction so in the end Linley & Simpson staff went to the property to rectify the issues, including myself picking cigarette ends out of the garden and installing missing light bulbs. My colleague also attended and picked up s ...

“Lindsay, Ross, Erin, Leanne and Sue in Accounts are always ......”

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Jun 20,2012
Minithumbup
By: 'Julie Nicholas'
Jun 20,2012
0 people found
this helpful
Lindsay, Ross, Erin, Leanne and Sue in Accounts are always very helpful whenever I deal with them. I would recommmed this letting agency to anyone...
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“I cannot speak more highly of the agency in helping ......”

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Apr 04,2012
Minithumbup
By: 'Mr. Lye'
Apr 04,2012
0 people found
this helpful
I cannot speak more highly of the agency in helping me find a suitable rental property. I was in a difficult situation and they found not only a most charming place but I was in the property in under two weeks, fantastic. Never having gone ...
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“I have been very satisfied with linley and Simpson. The ......”

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Nov 09,2011
Minithumbup
By: 'Anne'
Nov 09,2011
0 people found
this helpful
I have been very satisfied with linley and Simpson. The staff are very pleasant and helpful. There are some repairs which need doing which have not yet been done probably awaiting the landlord although there is nothing urgently required. These are the door chain, window ...
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“Been extremely helpful. Jane and Emma especially. Would recommend to ......”

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Nov 08,2011
Minithumbup
By: 'Tom Lane'
Nov 08,2011
0 people found
this helpful
Been extremely helpful. Jane and Emma especially. Would recommend to any prospective tenant to rent through!!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

        
Last updated at 10:28 AM 22/05/2012 by vc

Awards won by Linley & Simpson, Wakefield WF1 3AP


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