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    Lea Brear
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    Jancis Dunn
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    Becky Bolan
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    Carole Rose
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    Nick Barrow
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    josh mitchell
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    Nicola Marsh
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    Ellis Cann
Linley & Simpson

56 Street Lane Roundhay, Leeds
West Yorkshire
LS8 2ET

0113 2370281
Website not available

Properties for Sale
Properties to Rent

Jan 22,2018
Minithumbup
Emna Knight
By: 'Jimmy'
Jan 22,2018
0 people found
this helpful
Emma came round for the valuation she was friendly professional and explained all services and fees thoroughly. The office found me a tenant really quickly. I've no problems in dealing with them whatsoever. Very pleased....
read full review
Was this helpful? Yes
Oct 30,2017
Minithumbup
By: 'Lisa M'
Oct 30,2017
0 people found
this helpful
Linley and Simpson provided an excellent service in finding prospective tenants for my property. Communication was great and I received some sound advice throughout the process which was greatly appreciated, particularly as a first time landlady. I feel very confident that they will continue to ...
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Was this helpful? Yes
Oct 27,2017
Minithumbup
Ellis Cann
By: 'Super fast and friendly!'
Oct 27,2017
0 people found
this helpful
We approached Linley & Simpson in a difficult position and they immediately started working towards helping us. Ellis particularly went over and above her role to help us find a home as quickly as possible and she was informative and helpful along the way. The ...
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Comment on agent fees
The feeรขโ‚ฌโ„ขs were as expected
Was this helpful? Yes
Mar 01,2017
Minithumbup
katie radcliffe
Jenny Renwick
By: 'SG'
Mar 01,2017
0 people found
this helpful
Linley & Simpson have been brilliant with us throughout our 3 and a half year tenancy. From the minute we looked at the apartment right through to getting us an extra week as our new house wasn;t quite ready nothing was too much trouble. Jenny &...
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Comment on agent fees
The fees were fair enough imho.
Was this helpful? Yes
Feb 20,2017
Minithumbdown
katie radcliffe
By: 'Mr Khan'
Feb 20,2017
3 people found
this helpful
Disgraceful experience. Never again through this agent. Poor communication. Very arrogant, and unprofessional. Money grabbers. Charged me £120 for a red mark on a carpet not the size of 5 P piece. Could have had my whole house carpet washed for that much. Spent a whole ...
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Was this helpful? Yes
Sep 14,2016
Minithumbdown
Ben Tippler
By: 'Anon456'
Sep 14,2016
2 people found
this helpful
When we first moved 6 months ago we had an awful experience of them messing around with keys and us having to wait all day outside. But that's in anither review. Now we've moved out and they're knocking down our deposit. Which we saw on this ...
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Was this helpful? Yes
Aug 05,2015
Minithumbup
Angela Mitchell
By: 'Dorothy Weatherell'
Aug 05,2015
0 people found
this helpful
Throughout the process of selling our house and moving to Wetherby we were treated with the utmost courtesy. All enquiries by email were answered promptly and none of our requests were ignored. Our worries were treated with kind words and we were never made to ...
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Comment on agent fees
The fees were as we expected as having been told in advance.
Was this helpful? Yes
Jul 18,2015
Minithumbdown
David
By: 'Martin'
Jul 18,2015
2 people found
this helpful
I chose Linley & Simpson to sell my property as I had previously used them as a landlord and had received reasonably good service. What a mistake. The team were clearly not set up to deal with sales and their skills in this area were ...
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Was this helpful? Yes
May 19,2015
Minithumbdown
By: 'Carl-Darren Marx'
May 19,2015
0 people found
this helpful
I would not recommend Linley and Simpson. They have little time for tenants and show scant regard if there are problems. They try and use technology such as texts and emails but half the time these do not work or you get bombarded with them. ...
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What agent could do to change your mind?
Listen to customers and stop being so arrogant
Attached Files
Was this helpful? Yes
Dec 19,2014
Minithumbdown
By: 'Dr. Tony Crowley'
Dec 19,2014
0 people found
this helpful
I would not advise ANYONE to rent through Linley and Simpson; in my opinion I have never dealt with a more unprofessional company. My advice would be to record all correspondence - phone/mail/letter (preferably put everything in writing and keep careful copies) because ...
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What agent could do to change your mind?
They could have acted professionally.
Attached Files
Was this helpful? Yes
By: Branch Manager
Dec 22, 2014
View all comments (1)
As with any bed review, it is never an easy read. Sometimes mistakes are made and certain individuals have reason for complaint, despite our best efforts to rectify matters. However, I do not believe that this is one of those cases. This particular tenant does make one good & valid point though. You definitely should go over your inventory in fine detail, and we tell all our tenants the same when moving in. We spend a lot of time preparing our inventories and they are very detailed. ...
Oct 07,2014
Minithumbup
Rikesh Mandalia
By: 'Mohammed Arshad'
Oct 07,2014
0 people found
this helpful
I dealt predominantly with Rik Mandalia and was very impressed with all aspects of my dealings with him in regard to securing new tenants , Rikesh was a pleasure to deal with , for lettings in the LEEDS 8 area i would recommend Linley & Simpson as they ...
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Was this helpful? Yes
Aug 08,2014
Minithumbdown
By: 'fairymaiden'
Aug 08,2014
1 people found
this helpful
Where do I start? These are the worst estate agents I have ever had the misfortune of encountering both as a landlord myself and a tenant. The list of problems we have had is endless, from not showing up for our original viewing to rude, ...
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What agent could do to change your mind?
A little politeness would be a good starting point.
Attached Files
Comment on agent fees
Inflated fees for terrible service.
Was this helpful? Yes
May 07,2014
Minithumbup
Lea Brear
By: 'LM77'
May 07,2014
0 people found
this helpful
Lea was very helpful & always swiftly replied to my queries. her replies were clear and concise. The reference checks were carried out swiftly and I was well informed by Lea....
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Was this helpful? Yes
Nov 29,2013
Minithumbdown
By: 'Unhappy Tenant'
Nov 29,2013
2 people found
this helpful
AVOID Linley & Simpson at all costs 1. They attempt to take money from you at every opportunity by refusing to refund deposits, charging for rolling tenancy and attempting to take money from your account after the tenancy has expired. 2. The properties are of a terrible ...
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Was this helpful? Yes
Aug 06,2013
Minithumbdown
By: 'Richard B'
Aug 06,2013
2 people found
this helpful
Staff are rude and generally unhelpful on more than one occasion people from lindley and Simpson entered our property without permission. Avoid lindley and simpson at all costs they are great until they sign you up and then they are terrible...
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Was this helpful? Yes
Aug 03,2013
Minithumbup
Kelsie Reilly
By: 'Sharon'
Aug 03,2013
0 people found
this helpful
We have used Linley and Simpson twice now and this time we were leaving one of their properties and moving to another. The process was seamless and Kelsie was amazing. Informative all of the way through the move and beyond. Highly recommended....
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Was this helpful? Yes
Jun 28,2013
Minithumbup
By: 'Tim Fitz'
Jun 28,2013
0 people found
this helpful
Top class; very efficient; promised to get tenacy sorted to a tight deadline and delivered....
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Was this helpful? Yes
Jun 20,2013
Minithumbdown
Nick Barrow
By: 'S'
Jun 20,2013
1 people found
this helpful
Never in my life have I met a more incompetent man. On numerous occasions I have requested a call back from him. He NEVER rings back. It is always the customer chasing him. I have had work to be done in my property, arranged by ...
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What agent could do to change your mind?
Have a better manager at the Roundhay branch to start with and to focus on customer service and satisfaction.
Attached Files
Was this helpful? Yes
Mar 25,2013
Minithumbup
Kelsie Reilly
jennifer aspinall
By: 'George Ledger'
Mar 25,2013
0 people found
this helpful
This is the second time I have used Roundhay branch of Linley and Simpson to find tenants for this property. On both occasions I found the whole team very receptive to my requests and very efficient at answering my queries and issues. The first LET ...
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Was this helpful? Yes
Feb 07,2013
Minithumbup
By: 'CJB'
Feb 07,2013
0 people found
this helpful
I contacted 5 or 6 agents in the area, including L&S Roundhay branch. L&S Roundhay from the outset were very professional and very personable/genuinely friendly - a rare combination. They were very helpful and patient during my search, and very communicative/clear ...
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Was this helpful? Yes
Feb 05,2013
Minithumbup
Katharine Savan
Nicola Marsh
By: 'Bill Hannigan'
Feb 05,2013
0 people found
this helpful
From the outset Katharine understood my property needs and only sent me a list of available properties by email. Viewings were arranged promptly at my convenience. Once I had agreed a vacant property the admin team set off getting permission from landlord and obtaining credit ...
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Was this helpful? Yes
Dec 12,2012
Minithumbup
Nick Barrow
By: 'Peter'
Dec 12,2012
2 people found
this helpful
HIGHLY RECOMMENDED. Professional, knowledgeable, and Responsive. I let my property in 2 weeks through L&S in 2010 after ManningStainton failed to find a tenant during the previous 3 months. I am now using their services again based on the high level of service, attention to detail ...
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Was this helpful? Yes
Oct 08,2012
Minithumbdown
By: 'Humpf'
Oct 08,2012
6 people found
this helpful
Despite the property being empty for several weeks before we moved in, they chose the first day of our tenancy to check the gas boiler for its gas certificate. It then failed, was condemned on two urgent safety grounds, and we were phoned the day ...
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What agent could do to change your mind?
Get gas certificate before we were due to move in, to give time for remedial work before it became an emergency. Check that the alternative source of hot water was working. Prioritise families with young children. Swiftly follow-up subsequent safety and security issues, e.g. faulty electrics and insecure front door.
Attached Files
Was this helpful? Yes
Sep 21,2012
Minithumbdown
By: 'abston30'
Sep 21,2012
6 people found
this helpful
I have rented with 5 different letting agencies in the past and i have NEVER experienced such a NIGHTMARE experience from Linley & Simpson! The year my partner and i rented with them was the worst year of our lives. When we arrived at the property ...
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Was this helpful? Yes
Sep 10,2012
Minithumbup
Nick Barrow
Becky Bolan
By: 'Mary Mehigan'
Sep 10,2012
0 people found
this helpful
I found Linley & Simpson to be an excellent letting agent. I dealt primarily with Nick Barrow though at times also with Becky, Kiely, Vicky and a young chap whose name I can\'t recall (apologies!). All of them were courteous, professional and highly efficient. ...
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Was this helpful? Yes
Sep 03,2012
Minithumbdown
By: 'Irate'
Sep 03,2012
2 people found
this helpful
DO NOT RENT OFF linley and Simpson. Incompetent and unprofessional throughout all the tenancies I\'ve had with them. I am only surprised that there are any positive reviews. Everyone I know has had really bad experiences with them. It\'s funny how they either ...
read full review
What agent could do to change your mind?
Responded to queries. Not lose our itinerary. Communicate with us. Not accuse us of things we haven\'t done. Not over charge for check out cleaning costs.
Attached Files
Was this helpful? Yes
Aug 18,2012
Minithumbup
Jancis Dunn
By: 'lor smith'
Aug 18,2012
0 people found
this helpful
Myself and my boyfriend are looking at moving to the roundhay area from glasgow and i emailed jennifer a few days ago to advise we didn\'t know the area at all and needed to see as many properties as possible within one day. She ...
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Was this helpful? Yes
Jul 31,2012
Minithumbdown
By: 'Unhappy customer.'
Jul 31,2012
5 people found
this helpful
Well after a week of calling up and trying to chase up an application for a property that I offered to rent out there and then upon viewing it. I was told I had to make an applicationfor the property. Fair enough I thought and ...
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What agent could do to change your mind?
Not a chance.
Attached Files
Was this helpful? Yes
Jul 27,2012
Minithumbdown
By: 'Ben'
Jul 27,2012
8 people found
this helpful
Absolutely dreadful in every respect. Rude, clueless & unhelpful staff who wouldn\'t know the meaning of customer service if it punched then on the nose. This company is only interested in grabbing your money for as little work as they can. AVOID LIKE THE ...
read full review
Was this helpful? Yes
By: Nick Barrow
Aug 28, 2012
View all comments (1)
We take customer service very seriously. I am sorry to find you had such a negative experieince when dealing with our company. If you wish to provide more detail surrounding the nature of your complaint and I will happily investigate the matter further. Many thanks. Nick Barrow / Branch Manager ...
Jul 17,2012
Minithumbup
Becky Bolan
Jancis Dunn
By: 'Miles Fryer, Leeds'
Jul 17,2012
0 people found
this helpful
As a tenant of Linley & Simpson in 3 properties over the last 5 years I have found the staff, procedures and correspondence to be of highest I have encountered in 20 years. Every step of the way has been guided and assisted and I can only assume ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
58% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: ยฃ0

ARLA NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 9 15 1 1 0 0 1 1
Lea Brear - upload your photo Lea Brear
4 reviews

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Jancis Dunn - no image available Jancis Dunn
Lettings Consultant
3 reviews

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Becky Bolan - upload your photo Becky Bolan
3 reviews

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Carole Rose - upload your photo Carole Rose
0 reviews

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Nick Barrow - upload your photo Nick Barrow
3 reviews

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josh mitchell - upload your photo josh mitchell
3 reviews

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Nicola Marsh - upload your photo Nicola Marsh
1 reviews

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Katharine Savan - upload your photo Katharine Savan
1 reviews

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Gaynor Barrett - upload your photo Gaynor Barrett
0 reviews

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Kelsie Reilly - upload your photo Kelsie Reilly
2 reviews

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jennifer aspinall - upload your photo jennifer aspinall
1 reviews

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Rikesh Mandalia - upload your photo Rikesh Mandalia
1 reviews

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David  - upload your photo David
1 reviews

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Angela Mitchell - upload your photo Angela Mitchell
1 reviews

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Ben Tippler - upload your photo Ben Tippler
1 reviews

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katie radcliffe - upload your photo katie radcliffe
2 reviews

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Jenny Renwick - upload your photo Jenny Renwick
1 reviews

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Emna Knight - upload your photo Emna Knight
1 reviews

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Ellis Cann - upload your photo Ellis Cann
1 reviews

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Fees

No fees set.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 10:22 AM 22/05/2012 by VC

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