Linley & Simpson

54 Street Lane Roundhay, Leeds
West Yorkshire
LS8 2ET

0113 2370281
Website not available

Properties for Sale
Properties to Rent

“The best property agent experience so far...”

Dec 03,2018
Minithumbup
By: 'Mark A'
Dec 03,2018
0 people found
this helpful
I viewed a number of properties with Rik - after our first viewing, he quickly sought to establish what I was looking for and anticipated what I might like and, more importantly, what I would not like - and saved me considerable time in the ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Plane Tree...”

Nov 22,2018
Minithumbup
By: 'Sammy'
Nov 22,2018
0 people found
this helpful
Rik was very helpful and went above and beyond to help me find the right property. It was the best experience I have had so far in trying to rent a property with an agency, would highly recommend Him and Linley & Simpson to others....
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Comment on agent fees
Good
Was this helpful? Yes

“Tennant Feedback...”

Oct 01,2018
Minithumbup
By: 'Lake View Court Tennant'
Oct 01,2018
0 people found
this helpful
Hi I cannot stress how professional, helpful and consistent in excellent service both Rik and Lottie were throughout the process of finding and executing a tenancy agreement. Returning calls promptly, providing accurate and up-to-date information. They stood out from their competitors with whom I had ...
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“Very nice experience...”

Sep 27,2018
Minithumbup
By: 'Mr. A'
Sep 27,2018
0 people found
this helpful
Jon and Rick helped in a non persuasive way 👍 And I'd recommend them to anyone who wants to rent a place....
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“Understanding my requirements and matching me with the best available options.......”

Sep 27,2018
Minithumbup
By: 'Manoj Varma'
Sep 27,2018
0 people found
this helpful
I would give Linley& Simpson top marks for understanding my requirements and offering me the best available options...I would like to especially mention Rik Mandalia for being patient and showing me many properties and guiding me thru the process and finally getting me ...
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Comment on agent fees
Good
Was this helpful? Yes

“Awful customer service...”

Aug 09,2018
Minithumbdown
By: 'Silas Bijan Wahedi'
Aug 09,2018
0 people found
this helpful
I contacted this agency on Monday the 6th August to ask about viewing one flat that myself and my girlfriend liked and also any other 2 bedroom flats they have available in the city centre. I was informed by Karen on the telephone that this was ...
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Was this helpful? Yes
Jan 22,2018
Minithumbup
By: 'Jimmy'
Jan 22,2018
0 people found
this helpful
Emma came round for the valuation she was friendly professional and explained all services and fees thoroughly. The office found me a tenant really quickly. I've no problems in dealing with them whatsoever. Very pleased....
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Was this helpful? Yes
Dec 18,2017
Minithumbdown
By: 'Eric'
Dec 18,2017
1 people found
this helpful
We have had a problem with the boiler, I have explained as accuratly as I can the problem which is not a big issue to solve but which consequences could have been important. They do not listen or do not try to understand they just ...
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Comment on agent fees
definitly Bad
Was this helpful? Yes
Oct 30,2017
Minithumbup
By: 'Lisa M'
Oct 30,2017
0 people found
this helpful
Linley and Simpson provided an excellent service in finding prospective tenants for my property. Communication was great and I received some sound advice throughout the process which was greatly appreciated, particularly as a first time landlady. I feel very confident that they will continue to ...
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Was this helpful? Yes
Oct 27,2017
Minithumbup
By: 'Super fast and friendly!'
Oct 27,2017
0 people found
this helpful
We approached Linley & Simpson in a difficult position and they immediately started working towards helping us. Ellis particularly went over and above her role to help us find a home as quickly as possible and she was informative and helpful along the way. The ...
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Comment on agent fees
The fee’s were as expected
Was this helpful? Yes
Jun 10,2017
Minithumbdown
By: 'SAM'
Jun 10,2017
3 people found
this helpful
WE HAVE HAD TO WAIT A WEEK TO VIEW A HOUSE AS THEY HAD NO VIEWING PERSONNEL AVAILABLE ON SATURDAY MORNING - THE ONLY TIME THEY ARE OPEN OVER THE WEEKEND. NEITHER DO THEY DO EVENING VIEWINGS. SEEMS RIDICULOUS IN THIS DAY AND AGE. THE ...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
By: 'Swallow close'
Mar 02,2017
1 people found
this helpful
I had never rented before until I took a property in Ls17. Of all the agents I registered with they were the best and I eventually took a flat which I stayed in for 4 years. I found them to be excellent. All maintenance issues dealt ...
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Comment on agent fees
A little high but no check out fee which is a plus
Was this helpful? Yes
Mar 01,2017
Minithumbup
By: 'SG'
Mar 01,2017
0 people found
this helpful
Linley & Simpson have been brilliant with us throughout our 3 and a half year tenancy. From the minute we looked at the apartment right through to getting us an extra week as our new house wasn;t quite ready nothing was too much trouble. Jenny &...
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Comment on agent fees
The fees were fair enough imho.
Was this helpful? Yes
Feb 20,2017
Minithumbdown
By: 'Mr Khan'
Feb 20,2017
3 people found
this helpful
Disgraceful experience. Never again through this agent. Poor communication. Very arrogant, and unprofessional. Money grabbers. Charged me £120 for a red mark on a carpet not the size of 5 P piece. Could have had my whole house carpet washed for that much. Spent a whole ...
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Was this helpful? Yes
Sep 14,2016
Minithumbdown
By: 'Anon456'
Sep 14,2016
2 people found
this helpful
When we first moved 6 months ago we had an awful experience of them messing around with keys and us having to wait all day outside. But that's in anither review. Now we've moved out and they're knocking down our deposit. Which we saw on this ...
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Was this helpful? Yes
Aug 05,2015
Minithumbup
By: 'Dorothy Weatherell'
Aug 05,2015
0 people found
this helpful
Throughout the process of selling our house and moving to Wetherby we were treated with the utmost courtesy. All enquiries by email were answered promptly and none of our requests were ignored. Our worries were treated with kind words and we were never made to ...
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Comment on agent fees
The fees were as we expected as having been told in advance.
Was this helpful? Yes
Aug 01,2015
Minithumbdown
By: 'New to leeds'
Aug 01,2015
1 people found
this helpful
I have been arrested everyday with ridiculous amounts of email, when I return the email asking to be removed from mailing list I get another email regarding other properties. This is borderline harassment. Iv tried calling but the number on email makes a screeching noise. ...
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Was this helpful? Yes
Jul 18,2015
Minithumbdown
By: 'Martin'
Jul 18,2015
2 people found
this helpful
I chose Linley & Simpson to sell my property as I had previously used them as a landlord and had received reasonably good service. What a mistake. The team were clearly not set up to deal with sales and their skills in this area were ...
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Was this helpful? Yes
May 19,2015
Minithumbdown
By: 'Carl-Darren Marx'
May 19,2015
0 people found
this helpful
I would not recommend Linley and Simpson. They have little time for tenants and show scant regard if there are problems. They try and use technology such as texts and emails but half the time these do not work or you get bombarded with them. ...
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What agent could do to change your mind?
Listen to customers and stop being so arrogant
Attached Files
Was this helpful? Yes
Dec 19,2014
Minithumbdown
By: 'Dr. Tony Crowley'
Dec 19,2014
0 people found
this helpful
I would not advise ANYONE to rent through Linley and Simpson; in my opinion I have never dealt with a more unprofessional company. My advice would be to record all correspondence - phone/mail/letter (preferably put everything in writing and keep careful copies) because ...
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What agent could do to change your mind?
They could have acted professionally.
Attached Files
Was this helpful? Yes
By: Branch Manager
Dec 22, 2014
View all comments (1)
As with any bed review, it is never an easy read. Sometimes mistakes are made and certain individuals have reason for complaint, despite our best efforts to rectify matters. However, I do not believe that this is one of those cases. This particular tenant does make one good & valid point though. You definitely should go over your inventory in fine detail, and we tell all our tenants the same when moving in. We spend a lot of time preparing our inventories and they are very detailed. ...
Oct 07,2014
Minithumbup
By: 'Mohammed Arshad'
Oct 07,2014
0 people found
this helpful
I dealt predominantly with Rik Mandalia and was very impressed with all aspects of my dealings with him in regard to securing new tenants , Rikesh was a pleasure to deal with , for lettings in the LEEDS 8 area i would recommend Linley & Simpson as they ...
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Was this helpful? Yes
Aug 08,2014
Minithumbdown
By: 'fairymaiden'
Aug 08,2014
1 people found
this helpful
Where do I start? These are the worst estate agents I have ever had the misfortune of encountering both as a landlord myself and a tenant. The list of problems we have had is endless, from not showing up for our original viewing to rude, ...
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What agent could do to change your mind?
A little politeness would be a good starting point.
Attached Files
Comment on agent fees
Inflated fees for terrible service.
Was this helpful? Yes
May 07,2014
Minithumbup
By: 'LM77'
May 07,2014
0 people found
this helpful
Lea was very helpful & always swiftly replied to my queries. her replies were clear and concise. The reference checks were carried out swiftly and I was well informed by Lea....
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Was this helpful? Yes
Nov 29,2013
Minithumbdown
By: 'Unhappy Tenant'
Nov 29,2013
2 people found
this helpful
AVOID Linley & Simpson at all costs 1. They attempt to take money from you at every opportunity by refusing to refund deposits, charging for rolling tenancy and attempting to take money from your account after the tenancy has expired. 2. The properties are of a terrible ...
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Was this helpful? Yes
Aug 06,2013
Minithumbdown
By: 'Richard B'
Aug 06,2013
2 people found
this helpful
Staff are rude and generally unhelpful on more than one occasion people from lindley and Simpson entered our property without permission. Avoid lindley and simpson at all costs they are great until they sign you up and then they are terrible...
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Was this helpful? Yes
Aug 03,2013
Minithumbup
By: 'Sharon'
Aug 03,2013
0 people found
this helpful
We have used Linley and Simpson twice now and this time we were leaving one of their properties and moving to another. The process was seamless and Kelsie was amazing. Informative all of the way through the move and beyond. Highly recommended....
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Was this helpful? Yes
Jun 28,2013
Minithumbup
By: 'Tim Fitz'
Jun 28,2013
0 people found
this helpful
Top class; very efficient; promised to get tenacy sorted to a tight deadline and delivered....
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Was this helpful? Yes
Jun 20,2013
Minithumbdown
By: 'S'
Jun 20,2013
1 people found
this helpful
Never in my life have I met a more incompetent man. On numerous occasions I have requested a call back from him. He NEVER rings back. It is always the customer chasing him. I have had work to be done in my property, arranged by ...
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What agent could do to change your mind?
Have a better manager at the Roundhay branch to start with and to focus on customer service and satisfaction.
Attached Files
Was this helpful? Yes
Mar 25,2013
Minithumbup
By: 'George Ledger'
Mar 25,2013
0 people found
this helpful
This is the second time I have used Roundhay branch of Linley and Simpson to find tenants for this property. On both occasions I found the whole team very receptive to my requests and very efficient at answering my queries and issues. The first LET ...
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Was this helpful? Yes
Feb 07,2013
Minithumbup
By: 'CJB'
Feb 07,2013
0 people found
this helpful
I contacted 5 or 6 agents in the area, including L&S Roundhay branch. L&S Roundhay from the outset were very professional and very personable/genuinely friendly - a rare combination. They were very helpful and patient during my search, and very communicative/clear ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 68% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 15 16 1 1 0 0 1 4

Fees

No fees set.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 10:22 AM 22/05/2012 by VC

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