Linley & Simpson

16 Swinegate Leeds
West Yorkshire
LS1 4AG

0113 246 9295
Website not available

Properties for Sale
Properties to Rent

“Criminal...”

Sep 19,2018
Minithumbdown
By: 'DO NOT USE L&S'
Sep 19,2018
0 people found
this helpful
Absolutely awful, from start to finish. I cannot believe the lack of customer service, total disregard for humanity and the daylight robbery. They were non-existent on emails, in branch they are all so rude (I have never know anything like it) and charge £120 to check ...
read full review
Comment on agent fees
Ridiculous. £60 to change a date in a document, £120 to walk around the tiny one bed flat for 10 mins. It's a joke.
Was this helpful? Yes

“Agent never showed up...”

Sep 19,2018
Minithumbdown
By: 'Teo'
Sep 19,2018
0 people found
this helpful
Waited for them for 30 minutes in front of the property to view, the agent never showed up. Called them after waiting for 15 minutes, they claimed the agent was on their way (the office is 1 minute away from the property), a blatant lie. Zero professionalism, avoid....
read full review
Was this helpful? Yes

“The worst letting agency I ever talked to...”

Aug 08,2018
Minithumbdown
By: 'Disappointed customer'
Aug 08,2018
0 people found
this helpful
This is the worst letting agency I ever talked to. I called them to book to view two flats, I called several times but didn't get thought. Finally when I got to talk to one lady, she took every detail of me (for their ...
read full review
Was this helpful? Yes

“Bad experience from start to finish...”

Jul 26,2018
Minithumbdown
By: 'Thankful to be gone'
Jul 26,2018
0 people found
this helpful
Letting flats with the potential to be lovely but neglected, not well maintained but at top prices! Landlord obviously does not want to spend any money on their property and only concerned with the income. Linley & Simpson should either advise that an asset needs ...
read full review
Comment on agent fees
Fee in-going then £120 check out fee?? Plus "cleaning costs" of £150 for a professional clean on the carpets (note the staining mentioned upon arrival) so basically we are being charged for doing them a favour and taking the broken beds away. A wipe and a light dust charge when the property was given back cleaner than received.
Was this helpful? Yes

“Poor...”

Jun 21,2018
Minithumbdown
By: 'First time Let'
Jun 21,2018
0 people found
this helpful
Disinterested and unhelpful staff, not one person stood out as someone who genuinely wanted to ease any difficult situations. Often had difficult conversations over the phone with grumpy and sarcastic agents. This is my first move and dealing with them has definitely not helped my ...
read full review
Comment on agent fees
Bad in terms of value for money
Was this helpful? Yes

“Unhelpful...”

Jun 15,2018
Minithumbdown
By: 'Moving up north.'
Jun 15,2018
0 people found
this helpful
While viewing houses in Leeds,( i live in Kent), tried to arrange viewings on houses with these agents but got no joy. All they want to do is open days and will not consider making allowances for people who have come a long way and ...
read full review
Comment on agent fees
Overpriced for the service they provide.
Was this helpful? Yes

“To provide a flavour......”

Mar 22,2018
Minithumbdown
By: 'Name'
Mar 22,2018
2 people found
this helpful
Make sure you have everything in writing. I cannot stress this enough when dealing with this company. To provide a flavour… They are more than helpful when getting you through the door, but that is where any sense of customer service vanishes. To support previous ...
read full review
Comment on agent fees
Average to poor.
Was this helpful? Yes
Jan 12,2018
Minithumbdown
By: 'Holly'
Jan 12,2018
1 people found
this helpful
Very unprofessional. Waited 40 minutes outside a flat for the agent to turn up. I called the office and he explained that the flat was now closed for offers. He excused this by suggesting he did try to text me. However I did not receive a ...
read full review
Was this helpful? Yes
Nov 01,2017
Minithumbup
By: 'Ganna K'
Nov 01,2017
0 people found
this helpful
We rented the apartment with Linley and Simpson for more than two years and never had any kind of bad experience with them. Moving in was a bit complicated because they forgot to tell us the code for the entrance door. Other than that everything ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 29,2017
Minithumbdown
By: 'Michael'
Oct 29,2017
3 people found
this helpful
Great at getting you in, however when you come to vacate as already detailed in many other reviews this is when they let their self down. Fee's for items that clearly have been made up and the obligatory fees for the cleaning. I understand ...
read full review
Comment on agent fees
Fees on moving in okay, fees for items on billing simply unacceptable.
Was this helpful? Yes
Feb 25,2017
Minithumbdown
By: 'James'
Feb 25,2017
2 people found
this helpful
Very poor after service. They were very quick to take our money and find us a suitable apartment, however when checking out of the property, we were charge unfairly. On vacating the property, we spent 2 hours completely cleaning it from top to bottom - even ...
read full review
Comment on agent fees
The checkout was a joke - daylight robbery
Was this helpful? Yes
Jan 28,2017
Minithumbdown
By: 'Anon'
Jan 28,2017
4 people found
this helpful
AWFUL letting agent. AVOID AVOID AVOID. Appalling responses, unprofessional and disorganised. Money grabbers! I don't usually write negative reviews, rather I post where I have had a good experience however Linley & Simpson are a joke and have made any admin for my tenancy an ...
read full review
Comment on agent fees
Overpriced unfair and expensive
Was this helpful? Yes
Aug 16,2016
Minithumbdown
By: 'Hopkins/Esson'
Aug 16,2016
3 people found
this helpful
Horrendous service. Me and my partner are moving from Scotland to Leeds (BIG) move. We visited this branch on our first visit to Leeds and they appeared really confident in being able to find us a flat within the next two months. We were advised ...
read full review
Was this helpful? Yes
Jul 13,2016
Minithumbdown
By: 'John'
Jul 13,2016
3 people found
this helpful
A shocking service from start to finish. I was lied to with regards to details of the property during the viewing which lead to problems with the mortgage and valuation further down the line after I had paid a number of fees which I lost. ...
read full review
What agent could do to change your mind?
n/a - purchase
Attached Files
Comment on agent fees
n/a - purchase
Was this helpful? Yes
Mar 14,2016
Minithumbdown
By: 'Jon Robinson'
Mar 14,2016
0 people found
this helpful
Utterly discompassionate people. Myself and my family upon relocation from a lengthy stay overseas are required to wait 2 years before eligibility for a mortgage, therefore chose one of those modern apartment blocks in the city centre to rent as a stopgap that would be handy ...
read full review
What agent could do to change your mind?
Irrelevant.
Attached Files
Comment on agent fees
Irrelevant.
Was this helpful? Yes
Jan 19,2015
Minithumbup
By: 'Chris'
Jan 19,2015
0 people found
this helpful
Emma has been great right from the very start. We wanted a second viewing and this was arranged immediately and we wasn't felt rushed at any point. Emma has been really knowledgeable and always responded to any emails or questions we asked her. Couldn't have ...
read full review
Was this helpful? Yes
Dec 05,2014
Minithumbup
By: 'Dan Yeo'
Dec 05,2014
0 people found
this helpful
We dealt with several other letting agents before Linley & Simpson who were all awkward and difficult to get hold of, but Linley & Simpson were the complete opposite. The staff were extremely polite and helpful, and made the entire process really simple for us. ...
read full review
Was this helpful? Yes
Nov 11,2014
Minithumbup
By: 'Amod'
Nov 11,2014
0 people found
this helpful
I recently shifted to Leeds and used the services of Linley & Simpson to search the rental accommodation. The overall experience was very good. The letting and referencing staff was very helpful. I would certainly recommend the Linley & Simpson to my friends for finding ...
read full review
Was this helpful? Yes
Nov 05,2014
Minithumbup
By: 'RBrookes'
Nov 05,2014
0 people found
this helpful
Our dealings have been extremely polite on all counts. The firm have been very well-mannered and professional and everything has happened very smoothly. There was a slight delay in getting the rubber stamp after the referencing process, but by the sounds of it, this was ...
read full review
Comment on agent fees
I\'m not a huge fan of agents\' fees in general to be honest, but understand that for one reason or another, they all charge similar amounts, so I won\'t single out anyone for charging them.
Was this helpful? Yes
Oct 26,2014
Minithumbup
By: 'Abbie'
Oct 26,2014
1 people found
this helpful
Me and my friend are due to start renting a property this week and Linley and Simpsons have been a great help. I personally had a small issue regarding the bed in the flat and I was in contact with Tahir, he was excellent. Quick ...
read full review
Was this helpful? Yes
Oct 21,2014
Minithumbup
By: 'Alex R'
Oct 21,2014
0 people found
this helpful
Emma Knight and her colleagues at Linley & Simpson were very helpful during our application to become a tenant at a L&S property in City Island, Leeds.The application process was a formal and particularly lengthy one, but L&S were responsive ...
read full review
Was this helpful? Yes
Sep 16,2014
Minithumbup
By: 'Christian Bjering'
Sep 16,2014
0 people found
this helpful
Very satisfied with Linley & Simpson as a letting agent. Professional company and no issues with either move in or move out of the property. Whenever issues has arisen, L&S have handled them promptly and professionally. Would definitively recommend to use as a ...
read full review
Was this helpful? Yes
Aug 21,2014
Minithumbup
By: 'Thomas Mangan'
Aug 21,2014
0 people found
this helpful
I have recenly acquired a flat to rent through Linley & Simpson. The whole process was extremely well managed and efficient, with ample support from the staff regarding any questions I had. Could not fault the service in anyway, hence the 5 star review. Easily the ...
read full review
Comment on agent fees
The fees were very reasonable compared to other letting agents in Leeds.
Was this helpful? Yes
Aug 21,2014
Minithumbup
By: 'Emma Goldie'
Aug 21,2014
0 people found
this helpful
Linley and Simpson have been fantastic so far as Letting Agents. The sign-up process for the beautiful flat that they are letting has been seamless, and the customer service that has been provided has been second to none. Lauren in particular has been extraordinarily efficient ...
read full review
Was this helpful? Yes
Jul 15,2014
Minithumbup
By: 'Sarah A'
Jul 15,2014
0 people found
this helpful
The team at Linley and Simpson, (I spoke mainly with Jessica but also Lauren), went out of their way to ensure a quick move for me. Difficult circumstances meant I needed to find somewhere very quickly. I viewed the property on Friday morning and had ...
read full review
Was this helpful? Yes
Jun 25,2014
Minithumbup
By: 'Peter'
Jun 25,2014
0 people found
this helpful
He informed me of a reported malfunction with a tenant's shower facility, clearly indicating the prices and implications of alternative options. A solution was agreed upon and the situation was resolved very quickly which I am sure the tenant would be delighted with. I was ...
read full review
Was this helpful? Yes
Jun 13,2014
Minithumbup
By: 'Suze'
Jun 13,2014
0 people found
this helpful
Nothing but good things to say really, after some bad experiences in the past with other letting agents. The whole process of sorting out my move in was quick and seamless, the flat itself was lovely and the landlady had provided lots of bits and ...
read full review
Was this helpful? Yes
May 31,2014
Minithumbup
By: 'Karl'
May 31,2014
0 people found
this helpful
Very friendly and helpful customer service and prompt responses to any issues. Excellent and efficient check out service. Overall excellent service....
read full review
Was this helpful? Yes
May 28,2014
Minithumbup
By: 'Adele'
May 28,2014
0 people found
this helpful
Fantastic service, Lauren really listened to my requirements and delivered a first class service. The communication was efficient and effective all in all I would struggle to find anything negative to say. The rates are reasonable and I really felt valued. I would highly recommend ...
read full review
Was this helpful? Yes
Apr 28,2014
Minithumbup
By: 'T. Ralph'
Apr 28,2014
0 people found
this helpful
Quick, efficient and friendly service. The referencing turnaround by L. Brear was very fast. Been in the property a month - the maintenance service has been prompt to date. In our opinion, they are one of the best agencies for professionals in Leeds....
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
63% customers were satisfied with fees 60% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £240,000
  • Max: £240,000

Letting
  • Min: £0
  • Max: £0

ARLA NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 27 14 0 0 0 1 1 5

Fees

No fees set.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 11:35 AM 22/05/2012 by vc
.
As Seen On

Find the Best Agent to
Sell or Rent Your Home