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Linley and Simpson

16 Swinegate Leeds
West Yorkshire
LS1 4AG

0113 246 9295

Aug 16,2016
Minithumbdown
By:
Aug 16,2016
3 people found
this helpful
Horrendous service. Me and my partner are moving from Scotland to Leeds (BIG) move. We visited this branch on our first visit to Leeds and they appeared really confident in being able to find us a flat within the next two months. We were advised that when we come down the following month they can show us up to six properties a day over the two days we were planning on being there. All seemed good and we were happy with sticking with and trusting this business. We then booked hotel and flights w...
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Was this helpful? Yes
Jul 13,2016
Minithumbdown
By:
Jul 13,2016
3 people found
this helpful
A shocking service from start to finish. I was lied to with regards to details of the property during the viewing which lead to problems with the mortgage and valuation further down the line after I had paid a number of fees which I lost. A barrage of aggressive emails even while on my holiday. A lack of understanding of the property purchase process and potential issues. Due to issues out of my hands and mainly due to the lies I was told initially the purchase fell through, following this...
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What agent could do to change your mind?
n/a - purchase
Comment on agent fees
n/a - purchase
Was this helpful? Yes
Mar 14,2016
Minithumbdown
By:
Mar 14,2016
0 people found
this helpful
Utterly discompassionate people. Myself and my family upon relocation from a lengthy stay overseas are required to wait 2 years before eligibility for a mortgage, therefore chose one of those modern apartment blocks in the city centre to rent as a stopgap that would be handy for work and in good faith signed a 12 month contract. Turns out the ventilation system was faulty from the offset and mold had started to accumulate requiring my wife taking our newborn son out of the flat for 2 months, fo...
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What agent could do to change your mind?
Irrelevant.
Comment on agent fees
Irrelevant.
Was this helpful? Yes
Jan 19,2015
Minithumbup
By:
Jan 19,2015
0 people found
this helpful
Emma has been great right from the very start. We wanted a second viewing and this was arranged immediately and we wasn't felt rushed at any point. Emma has been really knowledgeable and always responded to any emails or questions we asked her. Couldn't have asked for anything better!...
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Was this helpful? Yes
Dec 05,2014
Minithumbup
By:
Dec 05,2014
0 people found
this helpful
We dealt with several other letting agents before Linley & Simpson who were all awkward and difficult to get hold of, but Linley & Simpson were the complete opposite. The staff were extremely polite and helpful, and made the entire process really simple for us. I would thoroughly recommend Linley & Simpson to others in the future - overall, a fantastic experience!...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
I recently shifted to Leeds and used the services of Linley & Simpson to search the rental accommodation. The overall experience was very good. The letting and referencing staff was very helpful. I would certainly recommend the Linley & Simpson to my friends for finding the properties in Leeds....
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Was this helpful? Yes
Nov 05,2014
Minithumbup
By:
Nov 05,2014
0 people found
this helpful
Our dealings have been extremely polite on all counts. The firm have been very well-mannered and professional and everything has happened very smoothly. There was a slight delay in getting the rubber stamp after the referencing process, but by the sounds of it, this was a one-off and didn't really inconvenience us at all. All in all, very very pleased....
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Comment on agent fees
I\'m not a huge fan of agents\' fees in general to be honest, but understand that for one reason or another, they all charge similar amounts, so I won\'t single out anyone for charging them.
Was this helpful? Yes
Oct 26,2014
Minithumbup
By:
Oct 26,2014
1 people found
this helpful
Me and my friend are due to start renting a property this week and Linley and Simpsons have been a great help. I personally had a small issue regarding the bed in the flat and I was in contact with Tahir, he was excellent. Quick and effective responses and within a couple of days he had sorted the issue out, he was always polite and professional. A great help....
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Was this helpful? Yes
Oct 21,2014
Minithumbup
By:
Oct 21,2014
0 people found
this helpful
Emma Knight and her colleagues at Linley & Simpson were very helpful during our application to become a tenant at a L&S property in City Island, Leeds.The application process was a formal and particularly lengthy one, but L&S were responsive and flexible which led to the process running smoothly. They have also been helpful in arranging for the landlord to spruce up/decorate the apartment, which has been appreciated. Overall their service has been very good (I hope it remains so thro...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
0 people found
this helpful
Very satisfied with Linley & Simpson as a letting agent. Professional company and no issues with either move in or move out of the property. Whenever issues has arisen, L&S have handled them promptly and professionally. Would definitively recommend to use as a letting agent in Leeds....
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Was this helpful? Yes
Aug 21,2014
Minithumbup
By:
Aug 21,2014
0 people found
this helpful
I have recenly acquired a flat to rent through Linley & Simpson. The whole process was extremely well managed and efficient, with ample support from the staff regarding any questions I had. Could not fault the service in anyway, hence the 5 star review. Easily the best letting agent I have ever dealt with! - Thomas Mangan...
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Comment on agent fees
The fees were very reasonable compared to other letting agents in Leeds.
Was this helpful? Yes
Aug 21,2014
Minithumbup
By:
Aug 21,2014
0 people found
this helpful
Linley and Simpson have been fantastic so far as Letting Agents. The sign-up process for the beautiful flat that they are letting has been seamless, and the customer service that has been provided has been second to none. Lauren in particular has been extraordinarily efficient in replying to emails and providing a wealth of information. I hope that this high level of customer service continues over the next year, if past performance is anything to go by, I am sure there won't be any problems....
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Was this helpful? Yes
Jul 15,2014
Minithumbup
By:
Jul 15,2014
0 people found
this helpful
The team at Linley and Simpson, (I spoke mainly with Jessica but also Lauren), went out of their way to ensure a quick move for me. Difficult circumstances meant I needed to find somewhere very quickly. I viewed the property on Friday morning and had the keys by Monday afternoon. The only delay was due to my employer being slow providing a reference and, knowing I needed a quick move, Joanne Feltrup made sure this was processed very quickly by L&S when it did arrive and kept me informed of t...
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Was this helpful? Yes
Jun 25,2014
Minithumbup
By:
Jun 25,2014
0 people found
this helpful
He informed me of a reported malfunction with a tenant's shower facility, clearly indicating the prices and implications of alternative options. A solution was agreed upon and the situation was resolved very quickly which I am sure the tenant would be delighted with. I was very pleased with the informative and efficient manner in which this maintenance was executed....
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Was this helpful? Yes
Jun 13,2014
Minithumbup
By:
Jun 13,2014
0 people found
this helpful
Nothing but good things to say really, after some bad experiences in the past with other letting agents. The whole process of sorting out my move in was quick and seamless, the flat itself was lovely and the landlady had provided lots of bits and pieces to help me settle in. I needed to leave my tenancy a little early due to unforeseen circumstances, and Jessica was extremely helpful in doing that and answering all my questions, and they managed to find a new tenant very quickly to replace me. I...
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Was this helpful? Yes
May 31,2014
Minithumbup
By:
May 31,2014
0 people found
this helpful
Very friendly and helpful customer service and prompt responses to any issues. Excellent and efficient check out service. Overall excellent service....
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Was this helpful? Yes
May 28,2014
Minithumbup
By:
May 28,2014
0 people found
this helpful
Fantastic service, Lauren really listened to my requirements and delivered a first class service. The communication was efficient and effective all in all I would struggle to find anything negative to say. The rates are reasonable and I really felt valued. I would highly recommend Lauren and her team...
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Was this helpful? Yes
Apr 28,2014
Minithumbup
By:
Apr 28,2014
0 people found
this helpful
Quick, efficient and friendly service. The referencing turnaround by L. Brear was very fast. Been in the property a month - the maintenance service has been prompt to date. In our opinion, they are one of the best agencies for professionals in Leeds....
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Was this helpful? Yes
Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
I haven\'t actually moved into my apartment yet, but so far Jessica has been Fab. She helped me and my partner find an apartment and give us a good review to the landlord as we are not typical students. We\'ve passed many emails through and Jessica has always been helpful and replied quickly. I look forward to moving into my apartment in May and hopefully Linley and Simpson will keep up the good care :-)...
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Was this helpful? Yes
Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
Really friendly customer service and prompt responses to any issues. Excellent check out service. Reasonable admin fees. Overall very satisfied...
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Was this helpful? Yes
Mar 24,2014
Minithumbup
By:
Mar 24,2014
0 people found
this helpful
My partner and I have rented with Linley and Simpson for the past 18 months. We were very impressed with the property and any issues we had with minor maintenance issues were sorted in a prompt and professional manner. we wouldn\'t hesitate to use this agent again and would definately recommend them....
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Was this helpful? Yes
Mar 12,2014
Minithumbup
By:
Mar 12,2014
0 people found
this helpful
I would like to thank Lauren for her extended support in finding me the property in quick time and also responding to my queries without delay. The maintainance team is very supportive as well and respond to all the reparing activites that I had raised, hence keeping me as a satisfied customer. I would oviously like to deal properties with Linley and Simpson in near future as well. The whole team is very friendly and supportive. The services are no doubt very good, but personally I feel that the...
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Was this helpful? Yes
Mar 12,2014
Minithumbup
By:
Mar 12,2014
0 people found
this helpful
My overall experience with Linley and Simpson in Leeds was great, I would recommend it to other people. At the beginning I had some issues with my flat and it took quite some time to solve it, but after everything was fixed their responds to other problems was quick and efficient. I have left them because I moved in with a friend, I would have definitely stayed longer otherwise. Thank you for all your support and help....
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Was this helpful? Yes
Mar 06,2014
Minithumbup
By:
Mar 06,2014
0 people found
this helpful
The agency as a whole has been very efficient and informative throughout the whole process. Lauren in particular has been of a great help to me as I am moving a long way and work difficult hours and she has been on the phone and email to me always at times that suit me and done everything she can to help and made what could have been a very stressful transition and move easier than I ever would have expected and all colleagues who I have dealt with over the phone have been knowledgable and very ...
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Was this helpful? Yes
Feb 27,2014
Minithumbup
By:
Feb 27,2014
0 people found
this helpful
I have being a tenant with Linley and Simpson since last year and every step of the process has being dealt with in a very professional manner. We have had a sense of urgency with both moving into the property and most recently moving out. They made it feel like it was also a sense of urgency for themselves and everything was completed within the timescales we had in mind. Throughout our period at the property the couple of issues we have had have being dealt with in less than 24 hours. Overa...
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Was this helpful? Yes
Feb 26,2014
Minithumbup
By:
Feb 26,2014
0 people found
this helpful
My partner an I received great service at Linley and Simpson. Everyone is very friendly & helpful and tries to accommodate our needs as good as possible. They are always friendly even if I call 5 times in a row . Their communication ability is fantastic and they always get back to me at within 24 hours if I email them. So far I am very happy with the service and would recommend it ....
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Was this helpful? Yes
Feb 25,2014
Minithumbup
By:
Feb 25,2014
0 people found
this helpful
I rented through Linley Simpson because their rates were the most competitive and because I really liked the look of the flat. Jessica provides excellent customer service and is a very pleasant lady who was always happy to help me out. The only problems I have encountered are when repairs have been requested as these take quite a while to resolve. I would use Linley Simpson again and would recommend them to friends....
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Was this helpful? Yes
Jul 31,2013
Minithumbdown
By:
Jul 31,2013
3 people found
this helpful
Customer service was at an all time low. They were inconsiderate, careless and unprofessional. I made an appointment at the Linley and Simpson branch at swinegate in Leeds, to view 2 properties. The appointment was at 1730 and I called the office to ensure that the appointment was still on, only to be told that one of the properties has already been let and someone has put an application in for second one and is currently being considered. Surprised, I asked if there is any point in viewing the ...
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What agent could do to change your mind?
Agents to be polite and at least sound like they want to help. Turn up to appointments and inform people if properties are no longer available
Was this helpful? Yes
May 07,2013
Minithumbup
By:
May 07,2013
0 people found
this helpful
From the start we spent a lot of time firing questions at colleagues at Linley and Simpson, to which various members of the team responded comprehensively and professionally. Although the application process was quite long and thorough, this has given us an element of security, reassuring us that we are dealing with a very reputable and organised company. When we did have a problem recently with the washing machine and heating, upon contacting the office, a serviceman was sent straight awa...
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Was this helpful? Yes
Oct 06,2012
Minithumbdown
By:
Oct 06,2012
9 people found
this helpful
Awful letting agent. For a letting agent that claims to be the number 1 in Yorkshire, on this basis the others must be truly horrific. The agent who showed us the property was perfect but as soon as we made an offer we were passed on to someone else. This agent ignored three emails from me and a phone message. It wasn\'t even a case of not receiving them as she later admitted that she had. In my view, if they\'re going to treat a potential customer in such a manner, god only knows how they\'d ...
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What agent could do to change your mind?
The agent should have acted like they were actually interested in helping us find a property instead of ignoring emails when they could no longer be bothered to deal with us.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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Fees

No fees set.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 11:35 AM 22/05/2012 by vc

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