Linley & Simpson
3.1/5, 331 reviews
53% recommended
62% sales valuation accuracy
80% sales fee satisfaction
72% lettings valuation accuracy
59% lettings fee satisfaction



Property Features

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 80% £96,000 £345,000
Lettings 72% 59% £340 £1,957
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 11 125 116 7 2 5 3 9 22
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“WITHHOLDING DEPOSIT...”

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Dec 13,2023
Minithumbdown
By: 'Annie'
Dec 13,2023
0 people found
this helpful
I was delayed moving into my flat as they were sending in cleaners (the flat had been empty for a month). I got in and there was still black mould on the walls. The mould worsened during my 3 years there to the point where I ...
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“Absolutely right. Do not rent from linley and......”

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Oct 17,2023
Minithumbdown
Emna
By: '300 westone plaza1 - 9 Cavendish Street Sheffield S3 7SJ'
Oct 17,2023
1 people found
this helpful
Absolutely right. Do not rent from linley and Simpson when things go wrong they start blaming others. I was told that their other company they're using is to be blamed for their incompetence. I too was emailed by a lady named Kelly booth. All she ...
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“Unsatisfactory service...”

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Oct 12,2023
Minithumbdown
By: 'Joyce Bert'
Oct 12,2023
0 people found
this helpful
I have tried to resolve issues about a tenancy with Linley & Simpson for 8 months. I vacated their property on 25th February 2023 after going through Domestic Abuse last year (2022) for 8 months. I did what I needed to do, which is give notice and explained why I ...
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“DO NOT RENT FROM THESE RIP OF MERCHANTS...”

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Aug 21,2023
Minithumbdown
Ebony
By: 'Aidey'
Aug 21,2023
3 people found
this helpful
DO NOT RENT FROM Linley & Simpson! I paid for a professional end of tenancy clean (have several videos for anyone wishing to see), and they dishonestly claimed that it wasn't good enough and tried to charge me £90 to wipe (THEIR WORD!) the ensuite shower!! My ...
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“I had the most horrible experience with this agency...”

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Aug 08,2023
Minithumbdown
By: 'Onyohu'
Aug 08,2023
2 people found
this helpful
Please avoid if you can unless you want all your complaints thrown in the bin and landlord threats....
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By: Aidey
Aug 21, 2023
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I couldn't agree more! That is exactly my experience too. I've complained about having to pay Yorkshire Water for an increased bill that was due to a leaking toilet which was the responsibility of Linley & Simpson. Ebony Robinson - and indeed all her colleagues - simply ignore all emails and phone calls. ...

“Absolutely dishonest agency. We were lured in......”

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Jul 22,2023
Minithumbdown
By: 'Juan'
Jul 22,2023
2 people found
this helpful
Absolutely dishonest agency. We were lured into paying a holding fee under false preconditions and they kept the money in the end!...
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By: Aidey
Aug 21, 2023
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Yes - that is EXACTLY the same as my experience with this Wakefield branch of Linley And Simpson. As you say, totally dishonest. They're only interested in wringing as much money out of the tenant as they can, under false pretences. Awful agency and practises. ...

“Not at all accommodating to my ageing, sight ......”

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Jun 30,2023
Minithumbdown
By: 'Disgruntled'
Jun 30,2023
3 people found
this helpful
Not at all accommodating to my ageing, sight impaired mum who is trying to rent a retirement flat through them. Pressure sales and a quietly increasing rent between negotiation and time to sign it. Saying they will send paper copies then not doing so. We ...
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“Very happy...”

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May 13,2023
Minithumbup
Fiona
By: 'Jon Boy'
May 13,2023
0 people found
this helpful
I have been thinking of letting my property for a year or so. Looked and spoke with a few letting agency's. I found a company called linley and Simpson in wakefield. Fiona the lovely lady that I was introduced to for letting my property was ...
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“Absolutely brilliant service by Ebony. So hel......”

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Apr 17,2023
Minithumbup
Ebony
By: 'Dorena Evans'
Apr 17,2023
0 people found
this helpful
Absolutely brilliant service by Ebony. So helpful. Nothing was too much for her. Ebony is a real credit to Linley and Simpson. The Lettings team at Wakefield branch as a whole are also very good. Would highly recommend....
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“Avoid! I have never met a company with more ......”

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Apr 13,2023
Minithumbdown
By: 'Disappointed'
Apr 13,2023
2 people found
this helpful
Avoid! I have never met a company with more contempt for their clients than this. Have decided to self manage after such bad experiences with them. Allowed tenants to go into arrears, don’t follow up on tenant damage, don’t report faults to landlord ...
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“Jo Speight,Matthew Baldwin,Georgia Elsworth a......”

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Mar 09,2023
Minithumbup
Matthew
By: 'John Murray'
Mar 09,2023
0 people found
this helpful
Jo Speight,Matthew Baldwin,Georgia Elsworth and all the staff were brilliant at the Ilkley branch,when me and my partner needed somewhere to live.Pardon the pun,but Matthew definitely goes the extra mile!! John....
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“Terrible and LIARS...”

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Nov 15,2022
Minithumbdown
By: 'Uark'
Nov 15,2022
2 people found
this helpful
Absoloutley disgusting handing my keys in and they are trying over charge me like an additional 2 weeks rent, and £132 for end of tenancy clean when in their own words there was a bit of dust and shower smudges. They also claimed they hadn’t received ...
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“Do not patronise this agent for house rental.......”

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Oct 28,2022
Minithumbdown
By: 'White'
Oct 28,2022
2 people found
this helpful
Do not patronise this agent for house rental. I rented a house via this agent for 1 year (4/11/2021-3/11/2022) . I picked up the key from their office during the office hours from the beginning. However, they asked me to check out the house and return the ...
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“Can't recommend at all...”

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Jul 22,2022
Minithumbdown
By: 'Chris'
Jul 22,2022
2 people found
this helpful
I honestly can't recommend these guys at all. First off we were delayed even putting the house on the market as the valuer believed the house to be ideal for him to purchase. Two weeks later and we were on the market after the valuer ...
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“Very good letting agent,excellent service fro......”

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Apr 18,2022
Minithumbup
Matt
By: 'Mario vas'
Apr 18,2022
0 people found
this helpful
Very good letting agent,excellent service from viewing to signing contract.specially Matt and Georgia very helpful and cooperative thank a lot...
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“Joe Speight in my view is obnoxious, arrogant......”

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Mar 26,2022
Minithumbdown
By: 'Ignored'
Mar 26,2022
2 people found
this helpful
Joe Speight in my view is obnoxious, arrogant,rude and patronising. Her staff put the phone down when ur still speaking, don't return calls,dont do what they say they will and whisper infront of you. Matthew ushered us to the door to get rid ...
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“HONEST EXPERIENCE FOR RENTERS:I rented a pr......”

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Mar 18,2022
Minithumbdown
Lydia
By: 'Lucia Widdop'
Mar 18,2022
5 people found
this helpful
HONEST EXPERIENCE FOR RENTERS: I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who ...
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“AVOID CHOOSE SOMEWHERE ELSE...”

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Feb 24,2022
Minithumbdown
By: 'Ladislav'
Feb 24,2022
2 people found
this helpful
AVOID THIS AT ALL COSTS, THERE ARE MANY OTHER BETTER OPTIONS. If you sign into anything with these, you will regret it for the rest of your contract and possibly beyond. After you have signed, things will make a quick turn....
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“All the staff at Ilkley are very polite and c......”

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Feb 23,2022
Minithumbup
Matthew
By: 'John'
Feb 23,2022
0 people found
this helpful
All the staff at Ilkley are very polite and courteous.Matthew who shows you round the properties is very thorough.The face to face staff in the office are great too,whether its on the phone or meeting in person....
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“If I could give no stars then I would!...”

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Nov 20,2021
Minithumbdown
By: 'Disappointed'
Nov 20,2021
3 people found
this helpful
If I could give no stars then I would! The staff are totally incompetent and rude! They thing it’s ok to charge tenants for every little thing when the house was cleaner than when it was handed over. This is how they make their ...
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“Can recommend. We just sold our house with Li......”

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Oct 03,2021
Minithumbup
By: 'Diane'
Oct 03,2021
0 people found
this helpful
Can recommend. We just sold our house with Linley and Simpson. Ollie from the Harrogate branch was really helpful and communicated well throughout. Zero hassle for us through the whole process...
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“AVOID, AVOID.INCOMPETENT. Horsforth fully M......”

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Sep 18,2021
Minithumbdown
By: 'Clare'
Sep 18,2021
3 people found
this helpful
AVOID, AVOID. INCOMPETENT. Horsforth fully Managed property. Too many issues to list. Allowed tenants to damage property, did not record in Check Out report. I have disputed deposit return with deposit company and paid for my own surveyor to do Report of extensive damage. Deposit ...
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“Dishonest and non- trustworthy...”

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Jul 28,2021
Minithumbdown
By: 'Sun'
Jul 28,2021
3 people found
this helpful
We viewed a house with Mr Ian Knibbs ..and we noticed that there was no sockets either for TV neither for telephone , the house has recently been renovated. Mr knibbs looked for the sockets and when he could not find them he went on a ...
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“Appalling experience as a landlord. No joined up communication; no ......”

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Jul 14,2021
Minithumbdown
By: 'Jo'
Jul 14,2021
3 people found
this helpful
Appalling experience as a landlord. No joined up communication; no loyalty shown. Above market rate management fee (including an extra insurance fee that we had to opt out of rather than opt in) and yet impossible to get accurate, clear information as there are too ...
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“Excellent Customer Service...”

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Jul 07,2021
Minithumbup
Jack
By: 'Kelsey Gale'
Jul 07,2021
0 people found
this helpful
My partner and I went to a view a property that was being shown my Jack Drewitt. He was lovely from start to finish, we got a bit lost and Jack came to find us which we felt was going above and beyond. Whilst in ...
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“Very inflexible.I was calling to request so......”

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Jul 02,2021
Minithumbdown
By: 'Despoina'
Jul 02,2021
3 people found
this helpful
Very inflexible. I was calling to request some details for an apartment to rent. It is difficult for me to book a viewing in person, so I asked if a video would be possible. I would have most likely gone ahead with the booking anyway. ...
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“Just Terrible...”

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Jun 17,2021
Minithumbdown
By: 'Palazzo'
Jun 17,2021
2 people found
this helpful
Had mould issues in our flat that were clearly a problem with the flat itself and not anything to do with who was living there. The flat clearly had the problems before we even moved in as you could see where they had tried to "...
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By: Sam
Dec 20, 2023
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Avoid like the plague. Rented a property with prior issues which were not disclosed. Basically feel we were lied to about the condition of the property and when things went wrong were unwilling to fix them in a timely manner. Moving out asap and going somewhere else. ...

“Absolutely disgusting...”

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Jun 05,2021
Minithumbdown
By: 'Junaid'
Jun 05,2021
5 people found
this helpful
Absolutely disgusting and unprofessional estate agents! Rang them the first day the property was listed to arrange viewing for a and was told to leave details and they'd get in touch. Didn't hear anything a whole week later so rang again and received the same ...
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“Excellent customer care, and prompt service. ......”

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Apr 12,2021
Minithumbup
By: 'Alison'
Apr 12,2021
0 people found
this helpful
Excellent customer care, and prompt service. Always got back to me quickly and property sold with first viewing. Would recommend....
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“A poor experience as a landlord...”

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Mar 04,2021
Minithumbdown
By: 'Ed'
Mar 04,2021
6 people found
this helpful
A poor experience as a landlord. Have opted to self-manage not because I have any desire to, but as a less stressful option than dealing with Linley's 'fully managed' service. Emails ignored frequently, bad internal comms (made more difficult because you rarely speak to the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET [email protected] or [email protected]

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

 
Last updated at 12:34 PM 23/05/2012 by vc

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