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    Daniel Bond
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    Josh
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    josh mitchell
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    Daneil Bond
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    Vicky Atkinson
Linley and Simpson

30 Brook Street Ilkley
West Yorkshire
LS29 8DE

01943 816888

Nov 18,2016
Minithumbdown
By:
Nov 18,2016
0 people found
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terrible agents. did not respond to many of our issues with the house during our tenancy and then took money from us fraudlently. They asked us to pay for repainting as we had made some holes for hanging pictures which we did.. then i checked a few weeks later with the new tenants and they hadn't repainted at all.. just took our money! They also insisted we have carpets professionally cleaned only for them to replace the carpets the day after we moved out.. They are a complete joke. I'd stay as ...
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Comment on agent fees
OK compared with other agent but they didn't do the work to deserve them
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Sep 30,2016
Minithumbdown
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Sep 30,2016
0 people found
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As a tenant I was treated with open complacency and snobbery. The only aspect of being a customer I experienced was handing over money including for invented fees. Only interested in representing landlords because they clearly don't have to compete for the unless supply of would be tenants. Dodgy unfair contracts include resisting rolling rent and insisting on fixed terms every 6 months to charge renewal fees and restrict available housing for temporary contract workers....
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Comment on agent fees
Invented fees presumably used to be charged to landlords who they now charge as little as possible to in order to compete for their business because of the shortage of small houses and flats.
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Apr 01,2014
Minithumbup
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Apr 01,2014
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We recently used the services of Linley Simpson as we were looking for a property locally. From start to finish process was simply seemless, extremely professional, communication was prompt and accurate and to complement this was their friendly, approachable manner. A family home is of great importance and they truly made it their duty to respect that and help when we all find it hard to grab 5 minutes to arrange these things. A massive thank you to Vicky and the team for all you continue...
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Jan 13,2014
Minithumbup
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Jan 13,2014
0 people found
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Dan showed Tom and I around the property and was extremely helpful in providing the advice that we needed as we were renting for the first time. Dan was also very helpful in liaising with the landlord and tenant whilst we were trying to agree terms and a move in date with them respectively. Vicky was helpful and friendly in processing our application and handing over the keys. Thanks for you support Linley and Simpson!...
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Nov 07,2013
Minithumbup
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Nov 07,2013
0 people found
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Excellent customer service. Polite, approachable, quick to respond to queries. Could of had a bit more info as to the services at the property....
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Oct 14,2013
Minithumbup
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Oct 14,2013
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From the initial viewing to the closing of the deal Daniel was a great help and could not have done more. He helped us come to an agreement which suited both us, the tenants and the landlord. He worked very quickly in order to help us come to this agreement asap which therefore enable us to move in sooner. Any problems or questions we had we were been able to rely on Daniel for a quick and thorough response in order to make the right decision about property. All in all, a great help and in my ...
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Sep 07,2013
Minithumbup
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Sep 07,2013
0 people found
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Linley and Simpson in Ilkley have manage my property for 2 years. We have had challenging tenants who have tested the patience of the Ilkley team and had to manage my expectations too. They have always done this in a fair and professional way without loosing the human touch and empathy. The speed at their ability to find suitable tenants is impressive to say the least, the communication is second to none. I have complete confidence and am assured that my lovely little house is in safe hands and ...
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Jul 24,2013
Minithumbup
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Jul 24,2013
0 people found
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Brilliant service from Daniel and Vicky. Very informative and calm process dealing with Linley and Simpson in Ilkley. We would definitely deal with them again....
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May 20,2013
Minithumbup
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May 20,2013
0 people found
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I found Daniel to be very professional in his job. He was extremely efficient at responding to my queries. Very polite and conscientious member of your staff....
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Apr 19,2013
Minithumbup
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Apr 19,2013
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From the outset we found the staff to be polite, conscientious and knowledgeable regarding the property and their role. Communication was excellent throughout and we were made to feel comfortable when visiting their branch. All queries were answered quickly and we found the staff to be highly efficient. We would highly recommend this office to any prospective clients!...
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Mar 12,2013
Minithumbup
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Mar 12,2013
0 people found
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When I was looking to rent a property in Ilkley I went round most of the estate agents. Linley & Simpson were the only ones to offer real help and encouragement with both my budget requirements and the fact I had a pet. Other estate agents were a bit dismissive once they realised I had a pet & I\'d become a bit disheartened by the time I approached L & S. All the staff at Linley & Simpson kept me regularly updated with potential properties, dealt with any queries I had promptly a...
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Mar 11,2013
Minithumbup
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Mar 11,2013
0 people found
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I was extremely impressed by Daniel Bonds professionalism and knowledge. My dealings with Linley and Simpson were second to none and I can positively recommend them to anyone who requires excellent service. The administration by Vicky Atkinson was very good. Thank you Ian Davis...
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Feb 08,2013
Minithumbup
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Feb 08,2013
0 people found
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We have used many estate agents over the years, and these people have been by far the most professional, prompt and helpful. We had a slightly more complicated situation and needed to move as fast as possible, and everything was done to accommodate us, with daily updates on progress. The agents also transferred all bills and utilities into our name, making the moving process less hassle when there is already so much to deal with. We have been impressed with the service and are wondering why othe...
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Jan 04,2013
Minithumbup
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Jan 04,2013
1 people found
this helpful
The over all process was very smooth After veiwing various properties and selecting one, they were very patient with us and let us view a further 2 times. The administration was done very smoothly (especially as this was in the run up to Christmas) And the after care (once we had moved in) has also be great with Joshua...
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Oct 03,2012
Minithumbup
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Oct 03,2012
1 people found
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All the people I dealt with were very professional and well-organised. One minor repair dealt with speedily. Staff in the office were helpful and friendly and dealt with the letting process very efficiently. Would happily recommend them....
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Sep 12,2012
Minithumbup
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Sep 12,2012
0 people found
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My usual experience of Letting Agents is that they are impersonal, detached and can on some occasions be rude. However, with Linley and Simpson, I experienced excellent communication and customer service from the outset. They were so professional when showing me around the apartment and this level of service was ongoing....
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Aug 31,2012
Minithumbup
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Aug 31,2012
0 people found
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Linley Simpson were very professional and effeciient whilst searching for a property for us to rent. The property which we chose needed some work prior to moving in, Linley Simpson made sure that everything that we requested to be done was done. Daniel was very helpful and he made sure we were kept informed with all details. The property was immaculate on the day we moved in with no hiccups to report! They was very organised and quick when it came to the hand over of the keys & contract ...
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Aug 17,2012
Minithumbup
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Aug 17,2012
0 people found
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Very helpful and quick to respond to my queries, i would recommend Linley and Simpson...
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Jul 14,2012
Minithumbup
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Jul 14,2012
0 people found
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Daniel and Josh were excellent. Daniel contacted me as he had an apartment to recommend to me. When we visited it was just what I required. I would have no hesitation in recommending Linley and Simpson again....
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Apr 04,2012
Minithumbup
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Apr 04,2012
0 people found
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Dealing with Daniel at Linley and Simpson in Ilkley was an absolute dream. I had never rented through an agency before and he was quick to put my nerves at ease. He was quick (and accurate) at answering all my questions and concerns. He, and the rest of the staff, were always very kind and patient when I called up with yet another question. When the day came to move in, my husband and I were so impressed with how well organized and attentive Daniel was. It made the moving day so much ea...
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Jan 18,2012
Minithumbup
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Jan 18,2012
0 people found
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First class service all rouund, friendly staff and very accommodating. Thank you! In particular Dan, Josh and Vicky....
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Nov 16,2011
Minithumbup
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Nov 16,2011
0 people found
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What a great company! Not to mention, the only letting agent in the area that advertises with property pictures in the Ilkley Gazette. From viewing the property to the day of moving in, the Ilkley team kept me informed and up to speed every step of the way. Their communication was fantastic and I was always greeted with a friendly face when entering the office. The property was ready on the day they stated and all the useful information was provided in a handy welcome pack. I won't he...
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Oct 25,2011
Minithumbup
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Oct 25,2011
0 people found
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From the initial phonecall to the company, to Nick Simpson visiting my property and susequent dealings with Jon, Vicky, Dan and Josh at the Ilkley branch with whom I have had numerous telephone conversations with I cannot rate highly enough their proffessionalism and excellant service they have shown me. It goes without saying that I shall be using their services again both as a tennant and Landlord and look forward to my future dealings with the company....
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Oct 21,2011
Minithumbup
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Oct 21,2011
0 people found
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Linley & Simpson at the Ilkley office were absolutely brilliant and looked after me as if I was one of their own! The whole team played a part and couldn't have been more willing to help me step by step through the whole procedure as a nervous first time tenant. From the initial phone call right the way through to the actual move Dan was fantastic and so enthusiastic. Every visit to the office was a delight with well mannered staff and I was always greeted with a friendly face. They were eve...
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Oct 12,2011
Minithumbup
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Oct 12,2011
0 people found
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The team at the Ilkley office looked after me, made me feel welcome and their support made my move so much easier. They are courteous, friendly and polite at all times. I was kept up to date with what was happening and told about anything I needed to provide or do. They gave me as much time as I needed to explain the letting's procedures. All requirements were mentioned in a clear and logical way. Thoroughly professional and dedicated to assisting me in any way they could. I am delighted...
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Aug 28,2011
Minithumbup
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Aug 28,2011
0 people found
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Moving back to the UK and trying to find somewhere to live is trying at teh best of times but Linley and simpson made it a lot easier. After having disappointing contact with several lettings agencies who seemed to want the prospective tenant to do all the work finding a suitable property ("Look on our website") it was refreshing change to actually receive a phone call back from Daniel at Linley and Simpson. Daniel was very helpful, listened to our story and took note of our requiremen...
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Aug 24,2011
Minithumbup
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Aug 24,2011
0 people found
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Efficient & helpful at all times, all queries dealt with promptly by branch & renewal negotiated quickly by dedicated department. Was also kept informed about all viewings during re-letting process. Would certainly recommend & in fact have already done so to friends & family!...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
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  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
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Daniel Bond - upload your photo Daniel Bond
9 reviews

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Josh  - upload your photo Josh
2 reviews

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josh mitchell - upload your photo josh mitchell
2 reviews

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Daneil Bond - upload your photo Daneil Bond
3 reviews

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Vicky Atkinson - upload your photo Vicky Atkinson
6 reviews

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Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 10:44 AM 22/05/2012 by vc

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