Linley & Simpson

30 Brook Street Ilkley
West Yorkshire
LS29 8DE

01943 816888
Website not available

Properties for Sale
Properties to Rent

Nov 18,2016
Minithumbdown
By: 'leroyb'
Nov 18,2016
3 people found
this helpful
terrible agents. did not respond to many of our issues with the house during our tenancy and then took money from us fraudlently. They asked us to pay for repainting as we had made some holes for hanging pictures which we did.. then i checked ...
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Comment on agent fees
OK compared with other agent but they didn't do the work to deserve them
Was this helpful? Yes
Sep 30,2016
Minithumbdown
By: 'Steve'
Sep 30,2016
2 people found
this helpful
As a tenant I was treated with open complacency and snobbery. The only aspect of being a customer I experienced was handing over money including for invented fees. Only interested in representing landlords because they clearly don't have to compete for the unless supply of ...
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Comment on agent fees
Invented fees presumably used to be charged to landlords who they now charge as little as possible to in order to compete for their business because of the shortage of small houses and flats.
Was this helpful? Yes
Feb 26,2016
Minithumbdown
By: 'Disappointed tenant'
Feb 26,2016
2 people found
this helpful
Clause 2.41 of the tenancy agreement entitled "The Tenant Hereby agrees with Landlord" used by L&S appears to conflict with the instruction in the Deposit Protection Scheme whereby tenants should not be charged by the landlord or their representative for normal wear ...
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Comment on agent fees
We felt they were excessive for the amount of work done.
Was this helpful? Yes
Apr 01,2014
Minithumbup
By: 'Chris & Sher'
Apr 01,2014
0 people found
this helpful
We recently used the services of Linley Simpson as we were looking for a property locally. From start to finish process was simply seemless, extremely professional, communication was prompt and accurate and to complement this was their friendly, approachable manner. A family home is of ...
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Was this helpful? Yes
Jan 13,2014
Minithumbup
By: 'Nick Jowett'
Jan 13,2014
0 people found
this helpful
Dan showed Tom and I around the property and was extremely helpful in providing the advice that we needed as we were renting for the first time. Dan was also very helpful in liaising with the landlord and tenant whilst we were trying to agree ...
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Nov 07,2013
Minithumbup
By: 'Teresa Vorster'
Nov 07,2013
0 people found
this helpful
Excellent customer service. Polite, approachable, quick to respond to queries. Could of had a bit more info as to the services at the property....
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Oct 14,2013
Minithumbup
By: 'Max'
Oct 14,2013
0 people found
this helpful
From the initial viewing to the closing of the deal Daniel was a great help and could not have done more. He helped us come to an agreement which suited both us, the tenants and the landlord. He worked very quickly in order to help ...
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Sep 07,2013
Minithumbup
By: 'Liz, Addingham'
Sep 07,2013
0 people found
this helpful
Linley and Simpson in Ilkley have manage my property for 2 years. We have had challenging tenants who have tested the patience of the Ilkley team and had to manage my expectations too. They have always done this in a fair and professional way without loosing ...
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Jul 24,2013
Minithumbup
By: 'Bobby de Nobrega'
Jul 24,2013
0 people found
this helpful
Brilliant service from Daniel and Vicky. Very informative and calm process dealing with Linley and Simpson in Ilkley. We would definitely deal with them again....
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May 20,2013
Minithumbup
By: 'Martyn Green'
May 20,2013
0 people found
this helpful
I found Daniel to be very professional in his job. He was extremely efficient at responding to my queries. Very polite and conscientious member of your staff....
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Apr 19,2013
Minithumbup
By: 'Kim Richmond'
Apr 19,2013
0 people found
this helpful
From the outset we found the staff to be polite, conscientious and knowledgeable regarding the property and their role. Communication was excellent throughout and we were made to feel comfortable when visiting their branch. All queries were answered quickly and we found the staff to ...
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Mar 12,2013
Minithumbup
By: 'beth'
Mar 12,2013
0 people found
this helpful
When I was looking to rent a property in Ilkley I went round most of the estate agents. Linley & Simpson were the only ones to offer real help and encouragement with both my budget requirements and the fact I had a pet. Other estate ...
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Was this helpful? Yes
Mar 11,2013
Minithumbup
By: 'Ian Davis'
Mar 11,2013
0 people found
this helpful
I was extremely impressed by Daniel Bonds professionalism and knowledge. My dealings with Linley and Simpson were second to none and I can positively recommend them to anyone who requires excellent service. The administration by Vicky Atkinson was very good. Thank you Ian Davis...
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Was this helpful? Yes
Feb 08,2013
Minithumbup
By: 'tenants Menston'
Feb 08,2013
0 people found
this helpful
We have used many estate agents over the years, and these people have been by far the most professional, prompt and helpful. We had a slightly more complicated situation and needed to move as fast as possible, and everything was done to accommodate us, with ...
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Was this helpful? Yes
Jan 04,2013
Minithumbup
By: 'Mark'
Jan 04,2013
1 people found
this helpful
The over all process was very smooth After veiwing various properties and selecting one, they were very patient with us and let us view a further 2 times. The administration was done very smoothly (especially as this was in the run up to Christmas) And the ...
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Was this helpful? Yes
Oct 03,2012
Minithumbup
By: 'cleary'
Oct 03,2012
1 people found
this helpful
All the people I dealt with were very professional and well-organised. One minor repair dealt with speedily. Staff in the office were helpful and friendly and dealt with the letting process very efficiently. Would happily recommend them....
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Was this helpful? Yes
Sep 12,2012
Minithumbup
By: 'Alison Paton'
Sep 12,2012
0 people found
this helpful
My usual experience of Letting Agents is that they are impersonal, detached and can on some occasions be rude. However, with Linley and Simpson, I experienced excellent communication and customer service from the outset. They were so professional when showing me around the apartment and ...
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Was this helpful? Yes
Aug 31,2012
Minithumbup
By: 'McKenzie'
Aug 31,2012
0 people found
this helpful
Linley Simpson were very professional and effeciient whilst searching for a property for us to rent. The property which we chose needed some work prior to moving in, Linley Simpson made sure that everything that we requested to be done was done. Daniel was very ...
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Was this helpful? Yes
Aug 17,2012
Minithumbup
By: 'Matt'
Aug 17,2012
0 people found
this helpful
Very helpful and quick to respond to my queries, i would recommend Linley and Simpson...
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Jul 14,2012
Minithumbup
By: 'Jeremy Bloomfield'
Jul 14,2012
0 people found
this helpful
Daniel and Josh were excellent. Daniel contacted me as he had an apartment to recommend to me. When we visited it was just what I required. I would have no hesitation in recommending Linley and Simpson again....
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Apr 04,2012
Minithumbup
By: 'k and j'
Apr 04,2012
0 people found
this helpful
Dealing with Daniel at Linley and Simpson in Ilkley was an absolute dream. I had never rented through an agency before and he was quick to put my nerves at ease. He was quick (and accurate) at answering all my questions and concerns. He, and ...
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Jan 18,2012
Minithumbup
By: 'Laura'
Jan 18,2012
0 people found
this helpful
First class service all rouund, friendly staff and very accommodating. Thank you! In particular Dan, Josh and Vicky....
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Nov 16,2011
Minithumbup
By: 'PM1'
Nov 16,2011
0 people found
this helpful
What a great company! Not to mention, the only letting agent in the area that advertises with property pictures in the Ilkley Gazette. From viewing the property to the day of moving in, the Ilkley team kept me informed and up to speed every step ...
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Was this helpful? Yes
Oct 25,2011
Minithumbup
By: 'Sue Graham'
Oct 25,2011
0 people found
this helpful
From the initial phonecall to the company, to Nick Simpson visiting my property and susequent dealings with Jon, Vicky, Dan and Josh at the Ilkley branch with whom I have had numerous telephone conversations with I cannot rate highly enough their proffessionalism and excellant service ...
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Oct 21,2011
Minithumbup
By: 'Ralph'
Oct 21,2011
0 people found
this helpful
Linley & Simpson at the Ilkley office were absolutely brilliant and looked after me as if I was one of their own! The whole team played a part and couldn't have been more willing to help me step by step through the whole procedure as ...
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Was this helpful? Yes
Oct 12,2011
Minithumbup
By: 'Geo'
Oct 12,2011
0 people found
this helpful
The team at the Ilkley office looked after me, made me feel welcome and their support made my move so much easier. They are courteous, friendly and polite at all times. I was kept up to date with what was happening and told about anything ...
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Aug 28,2011
Minithumbup
By: 'Helen'
Aug 28,2011
0 people found
this helpful
Moving back to the UK and trying to find somewhere to live is trying at teh best of times but Linley and simpson made it a lot easier. After having disappointing contact with several lettings agencies who seemed to want the prospective tenant to do ...
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Aug 24,2011
Minithumbup
By: 'Happy Tenant :)'
Aug 24,2011
0 people found
this helpful
Efficient & helpful at all times, all queries dealt with promptly by branch & renewal negotiated quickly by dedicated department. Was also kept informed about all viewings during re-letting process. Would certainly recommend & in fact have already done so to friends & family!...
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 21 3 0 0 0 0 2 0

Fees

No fees set.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 10:44 AM 22/05/2012 by vc
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