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    Anthony Metcalfe
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    Rebecca Taylor
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Linley and Simpson

12/14 Station Road Horsforth
West Yorkshire
LS18 5NR

0113 2390663

Sep 19,2016
Minithumbdown
By:
Sep 19,2016
2 people found
this helpful
*Shocking customer service *Very rude and intimidating staff, including Director Will Linley *Unable to deal with complaints or follow their own complaints procedure * Quick to resort to intimidating tactics including slander...
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Jun 17,2015
Minithumbdown
By:
Jun 17,2015
2 people found
this helpful
I have found the tram here very officious and unfriendly. My circumstances have changed due to a bereavement which means I no longer wish to reside in the property due to my husband dying in it. Linley and simpson have put every obstacle they could in my way and I feel have acted un professionally with their discussions with my landlord. I would not recommend them to any of my friends and family. My son is currently looking to purchase his first home and due to my experience refuses to look at a...
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Sep 23,2014
Minithumbup
By:
Sep 23,2014
1 people found
this helpful
Our property was fully managed by Linley and Simpson. Unfortunately we had a tenant that had rent arrears and left the property in a damaged and dirty condition. The property had been in very good condition and as landlords we were left with financial loss and faced with sorting out the mess and legal process. Rebecca Taylor at the Horsforth branch has been absolutely outstanding. Rebecca not only helped us to quickly find and appoint reliable contractors to repair and clean the property, she al...
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Was this helpful? Yes
Aug 08,2014
Minithumbdown
By:
Aug 08,2014
2 people found
this helpful
THE WORST AGENCY I have ever seen. I live in Bournemouth and arranged the viewing for two properties being Broom Mills Road and Normington House. I phoned again to confirm as it was an 11-13 hour round trip, 650 miles on the road, and had to book a hotel to stay overnight. In the morning of the viewing, I got a call to say "we haven't got the keys to Broom Mills Road, so can't see that one". I asked to still meet at the property to ask whereabouts in the development it was. The lady...
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What agent could do to change your mind?
Please have a little more responsibility for the viewings you arrange and the promises you make. I have made a completely wasted journey involving more than ‚£300 in losses, two days, 650 miles on the road and waste of time, effort and fuel due to your false and non-keeping viewing arrangements, which were \"confirmed\" two days before the date. I am very very disappointed and cannot think of the most suitable words (except abusive or foul language) to describe your services on the day.
Was this helpful? Yes
Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
As a tenant I've had a number of dealings with Linley & Simpson and have found them to be polite, professional and very helpful, in particular Lea who has put a lot of time into sorting out the reference details....
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Apr 08,2014
Minithumbdown
By:
Apr 08,2014
0 people found
this helpful
DO NOT RENT FROM LINLEY AND SIMPSON for further evidence please see my Facebook page @ Linley & Simpson # Amateurs I took out a tenancy of 12 month fixed contract from initial start I had problems...the house was covered in plaster dust, curtains and pole on floor, tbh a rite mess post and junk mail all over side and floor, so much for the cleaners that where meant to clean before I got the keys, secondly I noticed water pouring in through the stairs leading up to the house leaving ...
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What agent could do to change your mind?
all other agents at Linley and simpson have manners sometimes stay away from David mear, is rude and down rite annoying buts in when your talking and is so rude Rebecca taylor, is sarcastic lies about what needs to be cleaned when handing property back, Rebecca proposed I owed ‚£70 after re meeting at the propertie I owed ‚£30 vast difference
Was this helpful? Yes
Feb 18,2014
Minithumbdown
By:
Feb 18,2014
2 people found
this helpful
I would not recommend this letting agents for several reasons. 1. The house I rented was in an appaling condition. Within 6 months there was mould all over the walls and damp moving up the walls. Much of my furniture and clothes had to be thrown away due to being covered in mould. 2. The heating was completely inadequate, the house was always freezing. 3. They let the house was in a disgusting state requiring a full day of cleaning before I could move in. Then they had the cheek to charge me...
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Dec 11,2013
Minithumbdown
By:
Dec 11,2013
2 people found
this helpful
Absolutley disgusted with this letting agent. I rented a moderately expensive property through them for three years and the service was terrible. The gas fires in the house did not work so I contacted the agent during the first winter, nothing was done, nobody came to have a look so the only source of heat was the oven and a heated light in the bathroom. The second winter arrived and still there was no concern from the agent. During the third winter an engineer from a gas board came to visit and...
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What agent could do to change your mind?
The agent should have listened to my concerns and fixed the fires. To leave a tenant in the cold for three winters is unacceptable.
Was this helpful? Yes
Jul 23,2013
Minithumbdown
By:
Jul 23,2013
2 people found
this helpful
XXX DO NOT RENT FROM LINLEY AND SIMPSON XXX BE WARNED XXX I am a single mother with a disabled daughter and I began renting a property through Linley and Simpson, Horsforth, with my now ex partner, a few years ago. We were very happy in the property at first but, as time went by it became apparent it was like the house that jack built. We had had no dealings with the company until that was when I became sole tenant of the property. Without a man about the house there was no one around to DIY...
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By: Horsforth Branch Manager
Aug 13, 2013
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Dear tenant, We have spoken and worked closely regarding you tenancy in this property for the last 14 months. As advised we take all safety issues seriously and ensure that all properties rented out meet all legal requirements. The landlord has asked promptly to all maintenance issues at your property to ensure the house is well maintained and all legal and contractual obligations are met. Many thanks....
Feb 17,2013
Minithumbup
By:
Feb 17,2013
0 people found
this helpful
I have been a tenant with linley & simpson for three years and have found the estate agents to be extrmely pleasent, and very helpfull if needed anything, They have always been polite to me on either the phone when ringing them, or in person when visiting the office. I couldnt ask for better people to have given me such a good service whilst renting a property through there estate agents. I would like to say thank you to all the staff for all there help and courtessy they have shown myself...
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Oct 30,2012
Minithumbdown
By:
Oct 30,2012
8 people found
this helpful
Rebecca Taylor is the best thing about the office. The rest of the staff in the shop are rude, they do not reply to correspondence or telephone requests, the inventory is not worth the paper it is written on and there are many misprints on this legal document which are swept under the carpet. Gemma is rude and has spoken to me like I was an idiot. Totally disgusted with way things have been handled....
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By: Horsforth Linley and Simpson
Feb 15, 2013
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Hi Wendy, We have met and communicated frequently since your move in and I know that we have manged to resolve some (not all of the issues outstanding). As you are aware many are now pending with the landlord which we are unable to push forward until they agree to and action the points. We have worked closely to discuss alternative and beleive that we have built a better relationship as and office and tenant. I hope you are happier with our service and the way we have handled the maintenance....
Sep 24,2012
Minithumbdown
By:
Sep 24,2012
8 people found
this helpful
I would strongly and I mean STRONGLY, advise property owners against using Linley and Simpson (L&S) as property managers. These cowboys offered me nothing but false promises, fake smiles, and gross misconduct through out the three year period of which they managed my property. I feel aggrieved and deeply let down by this entity which parades itself as property experts. L&S allowed their so called \'vetted\' tenants to run my property into the ground. It has since transpired that the so c...
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By: Horsforth Linley and Simpson
Oct 05, 2012
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Dear Reviewer, My name is Paul Mitchell and I am the branch manager at Horsforth. I believe you have tried to contact us via our website feedback form in relation to your complaint, but we have not received sufficient information to determine the property to which you refer nor have we been able to identify you on our client database. I have tried to contact you to discuss the points you raised via the contact details that were provided At Linley and Simpson we strive to achieve the highest ....
Aug 21,2012
Minithumbdown
By:
Aug 21,2012
9 people found
this helpful
I would strongly advise against letting through Linley and Simpson. In fact, I would not wish our experience on anybody. In summary, Linley and Simpson: Are poorly organised Demand viewings without your presence Try to ignore your legal rights Bully tenants with false suggestions of legal action for not allowing a viewing Insinuate you are upto something if you won\'t allow a viewing Seem to think your deposit is fair game Tell you they have returned your deposit, when they have not ...
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What agent could do to change your mind?
Quite simply, not created the issues outlined above.
Was this helpful? Yes
By: Tom
Jun 10, 2013
View all comments (2)
I feel I must respond to your comment on the following points: 1) Why has it taken you until 6 months after my initial review to reply? No doubt this results in the vast majority of reviewers being unaware of your response and therefore unable to dispute any points you make. I'll be honest, I only came to see if you had replied so late out of boredom. 2) You were not flexible about viewing when I was present. You told me of a time and day the viewing was happening and that I had no say o....
Aug 01,2012
Minithumbdown
By:
Aug 01,2012
5 people found
this helpful
1) information given regarding the property before renting was incorrect. 2)didnt return promised call backs and had to chase. 3)when checking the property before i signed the lease they hadnt checked to see if landlird had rectified issues that had been ongoing for sometime previously and did the checks the mirning i was miving in so had to wait in office! Why not do this the day before? 4) tenant agreement had to be printed out as landlord was referred to as a mr when actually a mrs 5)stat...
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What agent could do to change your mind?
Prepared documents day before rather than keeping new tenants waiting hour when they are on a schedule. Ensured correct information verbally given and information pack correct. Take ownership of individual tenants. Return promised call backs, apologise and show empathy - simple things that do not cost anything. Be professional ensuring documents with names etc are correctly spelt. Give good service polit professional tenants are paying for this!
Was this helpful? Yes
Jul 25,2012
Minithumbdown
By:
Jul 25,2012
6 people found
this helpful
In my opinion Linley and Simpson provided very little service throughout my tenancy. I was drawn through a 4 week battle over a deposit refund. The debate revolved around crumbs in a toaster, a fridge door seal and stains in a washing machine drawer! the costs went from £30, to £100, to £140... with absolutly no indication of where the they came from. They eventually refunded the full amount but with far too much of my time and upset. In my opinion it appears to be t...
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What agent could do to change your mind?
For a large, \'reputable\' company, in my opinion they were nothing short of poorly managed, unprofessional and incompetent, criminal really, I would avoid at all costs!
Was this helpful? Yes
May 29,2012
Minithumbup
By:
May 29,2012
0 people found
this helpful
Linley & simpson - horsforth branch have been amazing. They have made moving into our new flat so easy and stress free. After viewing the property we made an application, we were contacted the next day and were advised what needed to happen for our application. Details in writing followed the day after. Even when I pestered them with little queries they helped straight away or found out the information quickly. Excellent service and look forward to renting our property through them o...
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Was this helpful? Yes
May 08,2012
Minithumbup
By:
May 08,2012
1 people found
this helpful
Dealings generally good. A few negatives include: couldn\'t get into property for second viewing as locks (we realised once we had moved in that it was because the locks were shot to pieces), had to sign a disclaimer for owning a cat saying we\'d professionally clean all furniture etc when moving out but when we moved into property there was pet hair all on curtains etc from previous tenants, house was filthy including bird feathers and seeds under bed in main bedroom, sofa still in yard etc....
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Was this helpful? Yes
Apr 14,2012
Minithumbdown
By:
Apr 14,2012
1 people found
this helpful
Communication was almost non existent. I had to make several calls to find information out and was only told a couple of days before I moved in the answers to the questions I had asked several weeks before. I was told that an expired passport would be suitable identification to be told it was not when I went to sign the contract. Having fulfilled the identification issue by getting a letter from my company's HR department, I didn't receive confirmation that it had been received so I was left ...
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What agent could do to change your mind?
Been more communicative, generally been more proactive as opposed to reactive.
Was this helpful? Yes
Mar 29,2012
Minithumbdown
By:
Mar 29,2012
3 people found
this helpful
DO NOT TRUST!!!!! Our washer exploded twice and water had overflown through the sinks we phone l&s and spoke to emergency maintenance the emergency plumber was in the pub and refused to come out and told us to shut the water off so now we have no water so we cant wash clothes/dishes/bathe and were told to wait 4 days im still waiting?! The paint used in the bathroom was incorrectso when we did have water and could shower the paint ran down the wall, our door handle fell off and upon oursel...
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What agent could do to change your mind?
the agency could of taken responsilbility for the errors and come fixed them after nearly a year of complaining and getting nowhere we will be leaving and making sure we never use linley and simpson again you are not treated as a valued customer but as an object on their shoe
Was this helpful? Yes
Dec 15,2011
Minithumbup
By:
Dec 15,2011
0 people found
this helpful
On behalf of myself and partner I would like to thank all of the team at Linley and Simpson, especially Maria for being a pleasure to deal with throughout our 2 and half years renting a property from yourselves. I would recommend your services to anyone in the near future, Thanks again :) Charity x...
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Was this helpful? Yes
Nov 03,2011
Minithumbdown
By:
Nov 03,2011
2 people found
this helpful
Like oh, so many other agents, Linley and Simpson are money hungry and concentrate all their skill and effort on getting you to sign the contract. In spite of charging a substantial fee to run credit checks, our credit reference files were not searched by this agency. Not only does this mean that tennants are paying fees for nothing, they're failing to safeguard Landlords from untrustworthy tennants. There is a hidden fee of £18 to send a reference to any prospectiv...
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Was this helpful? Yes
Oct 04,2011
Minithumbdown
By:
Oct 04,2011
2 people found
this helpful
I visited the property 6 weeks before assuming the tenancy. I reported instances of damage to the interior of the property to Linley and Simpson immediately. On assuming the tenancy I found that no repair work had been carried out, despite the property being empty for the 10 days prior to me assuming the tenancy. Some work has subsequently been done but still some work remains 4 weeks into my tenancy. I discovered more faults when I moved in. The property was electrically unsafe - 2 broken ...
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What agent could do to change your mind?
Linley and Simpson should have ensured that all reported damage was repaired and that the property was electrically safe prior to me assuming the tenancy. Very poor level of customer service.
Was this helpful? Yes
Sep 19,2011
Minithumbup
By:
Sep 19,2011
1 people found
this helpful
Firstly, we were told our offer was not accepted because we have a dog but in truth it was the sum we had offered that was not acceptable. Had it not being for the fact I know the landlord we would not have pursued this further. I do feel that the office is understaffed. On the occasions when we had to visit the phone was ringing constantly and the girls didn't have time to do actual paperwork because they were constantly taking calls....
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Was this helpful? Yes
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From Landlords From Tenants From Vendors From Buyers Other
1 0 5 15 0 0 0 0 1 1
Anthony Metcalfe - upload your photo Anthony Metcalfe
1 reviews

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Rebecca Taylor - upload your photo Rebecca Taylor
4 reviews

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Jenna Ackroyd - upload your photo Jenna Ackroyd
1 reviews

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Anne Cooper - upload your photo Anne Cooper
2 reviews

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josh mitchell - upload your photo josh mitchell
2 reviews

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Gemma  - upload your photo Gemma
1 reviews

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Will Linley - upload your photo Will Linley
1 reviews

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david mear - upload your photo david mear
1 reviews

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Becky Lane - upload your photo Becky Lane
1 reviews

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Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 3:00 PM 14/06/2012 by vc

Awards won by Linley and Simpson, Horsforth LS18 5NR

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