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    Pheobe
Linley and Simpson

6 Albert Street Harrogate
North Yorkshire
HG1 1JG

01423 540054

Apr 01,2015
Minithumbdown
By:
Apr 01,2015
4 people found
this helpful
No amount of negative adjectives could truly describe my experience with this agent. Where to start? I enquired about viewing three properties in person and was initially impressed that they could arrange a viewing on two of the three properties the next day. I was told they would be able to arrange a viewing on the third one in due course as their was currently a tenant in there. That is where the good service stopped I'm afraid. I wasn't able to view the two I'd booked for as they had the wr...
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What agent could do to change your mind?
Responded to me.
Was this helpful? Yes
By: HARROGATEBRANCH
Apr 02, 2015
View all comments (2)
Dear Customer Thank you for your feedback. I am really disappointed by your review and wish to assure you that I am presently investigating this matter with my team with a view to finding out how this has happened with regard to your viewing experience. Please accept my profuse apologies for the poor level of service you have encountered on this occasion. It is certainly not our standard level of service! If you would like to contact me directly I will give your property search my personal atte....
Sep 22,2014
Minithumbdown
By:
Sep 22,2014
0 people found
this helpful
Very helpful and enthusiastic on check in, unfortunately that was when the good service ended. As a landlord would not use the agent again, examples of poor service included below. Tenant was away, left front door wide open, contacted Linley and Simpson out of hours service - the national out of hours service had no way of contacting the local staff and therefore no one was available/ no keys available to secure the property (we live away). Check-out was incomplete and no one checked the ...
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What agent could do to change your mind?
Poor customer service post tenant check out, lack of call back, finding things missing that we were told would be returned post check out. Overall very disappointing.
Was this helpful? Yes
Sep 02,2014
Minithumbdown
By:
Sep 02,2014
0 people found
this helpful
They told us 4 weeks before the move in date that they had to change our move-in date by 1 week, so we had to stay in a BnB for that time. Of course there was no compensation for that. When we were give the wrong keys and no-one could help us get the correct ones. Their processes are slow and inefficient, it takes them weeks to do anything and then they get it wrong. The only thing they do very quickly is send a payment request for their inflated prices. We had to pay 1 week rent for them to ...
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Comment on agent fees
too high for the poor service we received.
Was this helpful? Yes
Jul 19,2014
Minithumbdown
By:
Jul 19,2014
0 people found
this helpful
Terrible from misleading advertising to getting the run around don't deal with these just try to rent from them it will become clear very quickly they are not bothered at all terrible customer service from start to finish the only good part is the guy who shows you around the rented properties is great. avoid at all costs....
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Comment on agent fees
ok
Was this helpful? Yes
Apr 01,2014
Minithumbup
By:
Apr 01,2014
0 people found
this helpful
I rented a flat using Linley and Simpson\'s Harrogate branch. From the first meeting until we checked out 6 months later I found the service orovided was excellent. Queries were answered, repairs were handled quickly and the overall service could not be faulted. They were first class....
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Was this helpful? Yes
Mar 19,2014
Minithumbdown
By:
Mar 19,2014
0 people found
this helpful
I am getting really fustrated with Linley and Simpson, repairs take round 6 months, they charge you for ever little thing they can (extending contract etc) and now they are trying to charge me a late rent fee, even though I sent them my bank statment showing when the rent left my account? I messaged them surley the problem must be on their side as i provided them with EVIDENCE and they are still blaming me. terrible customer service...
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Feb 20,2014
Minithumbup
By:
Feb 20,2014
0 people found
this helpful
Dealing with L&S was excellent from start to finish, from organising the initial viewings, to keeping me informed with the lettings process I have had no problems in dealing with this company. I would recommend them following my experience....
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Nov 14,2013
Minithumbdown
By:
Nov 14,2013
2 people found
this helpful
Horrendous - I have lived in several countries and dealt with landlords and agents of various nationalities. None of whom have provided a worse experience that Harrogate\'s Linley and Simpson. Repeatedly ignored offers to clear an old broken bench from the back garden at our expense, house was so damp it ruined the rug in our front room and destroyed various possessions in the attic, woodlice infestation so bad they used to \'drip\' from the clothes I would pick up from my daughter\'s washbask...
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What agent could do to change your mind?
They know - the manager was left in no doubt as to my feelings!
Was this helpful? Yes
By: joinerman
Mar 19, 2014
View all comments (1)
We are also getting hounded for money we have already paid, apparently a bank statment isnt good enough evidence....
Aug 02,2012
Minithumbup
By:
Aug 02,2012
0 people found
this helpful
Having spent the last 6 years using letting agents, Linley & Simpson have thus far been the easiest, most friendly and by far the most efficient/helpful. Looking forward to continued fantastic relations....
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Was this helpful? Yes
Jul 23,2012
Minithumbup
By:
Jul 23,2012
0 people found
this helpful
the agents did a very good job in fighting for me to get a house to rent regarding my circumstances and i am very grateful for that. the arrangements went through easily and i moved in 2 weeks ago. there is a down side though as i have found a few faults with the house as in leaking pipework under the kitchen sink, windows i cant open, a shower i cant use. i have reported these faults to the relevant department when i moved in but as yet i have not even had a confirmation that anything is going ...
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Was this helpful? Yes
Jul 14,2012
Minithumbup
By:
Jul 14,2012
0 people found
this helpful
very good services very efficient team with a nice proprety...
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Apr 26,2012
Minithumbup
By:
Apr 26,2012
0 people found
this helpful
I am writing to thank all the lettings team at Linley and Simpson at Harrogate for the outstanding service that I received whilst i was trying to find an apartment to rent in Harrogate. From my first meeting with Tara and Arianna on my first viewing, to the times I have had to come into the office, and met Clare and Phobe and the other girls, I have had nothing but friendly, helpful service. Nothing has been too much trouble and you all appear to be happy and welcoming whenever i come into...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 6 5 0 0 0 0 0 0
josh mitchell - upload your photo josh mitchell
2 reviews

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Tara  - upload your photo Tara
1 reviews

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Arianna  - upload your photo Arianna
1 reviews

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Clare  - upload your photo Clare
0 reviews

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Pheobe  - upload your photo Pheobe
0 reviews

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Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 12:13 PM 21/05/2012 by VC

Awards won by Linley and Simpson, Harrogate HG1 1JG

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