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    Joseph Fox
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    Eren Fahri
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    Valentins Mucenieks
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    Hannah Helsby
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    Sharnae Dempster
No description available.
Life Residential

County Hall Southbank, 252 Westminster Bridge Rd London
Greater London
SE1 7PD

020 7620 1600

Mar 13,2016
Minithumbdown
By:
Mar 13,2016
3 people found
this helpful
This was the biggest nightmare of my 4 years in London. This guys not only came for viewings without giving Any notice whatsoever, they also tried to charge us more than a 1000 pound for check out costs, which was then put down to 300 as we fought back for all illegal and wrong charges. I would come home and clearly see someone was there and they were denying they were coming for viewings. In the end I caught them at time they visited, which was just ridiculous. This guys are property developers...
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Comment on agent fees
Bad
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May 11,2015
Minithumbdown
By:
May 11,2015
2 people found
this helpful
Terrible service. AVOID using them. I would never recommend them again. We recently moved from India and we wanted to move in somewhere Central. We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown pictures of it and we assumed that it will be in decent shape. I asked for an inventory report and was given a dated one (more than a year old) specifically for any appliances that I will need to buy. I was NOT asked to review the ...
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What agent could do to change your mind?
The agent could've been upfront about all this additional items. We were told that they "gave" us the inventory report which was a lie. I requested them for it TWICE specifying that it was for my planning to buy additional material and not to review the sad state of the sofas or any other furniture! They never advised us to go through it. It was a complete shock to me when we moved in, after we signed the contract. After that, all they said was that nothing can be taken out, since it was in the contract. When space is such a premium, it was ridiculous to have chipped plates, wobbly furniture lying around. Extremely unhelpful.
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Mar 12,2015
Minithumbup
By:
Mar 12,2015
0 people found
this helpful
Simone is the type of estate agent that makes the whole process easy and straightforward. She is always nice, happy to help, attentive and professional. Since the very beginning when I started looking for a flat, until the last requests and comments regarding the property I am already settled in, Simone has been super helpful. I definitelly recommend her. Thanks Simone!...
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Mar 06,2015
Minithumbup
By:
Mar 06,2015
0 people found
this helpful
Simone was extremely helpful throughout the process. She negotiated on our behalf with the landlord, pushed for a response when one was not forthcoming, and helped us agree a two year deal which we were happy with. Once we had agreed the deal, the references were quickly processed, and the final arrangements for our move made. The whole process was remarkably pain-free! I would like to thank Simone for all her help, she is clearly a real asset to your company....
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Comment on agent fees
I thought the charge for the \'card fee\' (over ‚£20) was unecessary. An admin fee was already charged (which I understand), but I don\'t think an addiotional card fee can be justified when this is the only option for payment.
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
The staff was very kind and helpful. The agent, especially him, did take care of any problem we had during moving process....
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Feb 17,2015
Minithumbup
By:
Feb 17,2015
0 people found
this helpful
Simone was excellent throughout the process. She was attentive, knowledgable and efficient. She also assisted with problems encountered with the referencing process. I would certainly recommend her services to colleagues or friends...
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Feb 10,2015
Minithumbup
By:
Feb 10,2015
0 people found
this helpful
Eren was very helpful in finding the ideal apartment for me. He took into great details my requirements and was very prompt in all correspondents. Upon moving into the apartment, he sorted out all the admin matters which were very much appreciated....
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
Attentive. Answered all my queries promptly. Clear step by step guidance of process was helpful. I was well pleased with the service as a whole....
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
the staff are helpful . He respond quickly whether by email or phone call . Because I can not make an appointment to visit the property before making desicion he did record a video of a property as i requested ans it make me make decision easier ....
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Jan 26,2015
Minithumbup
By:
Jan 26,2015
0 people found
this helpful
We have been dealing with Eren now for around six years and he has always been courteous and fun to deal with. He listens to our needs and then acts on them, always keeping us in the picture. In all this time he has re-let the flat every time and nearly always without a void period. Yes, other agents ring us up but as long as we continue to get this level of service we will continue to tell them we aren't interested....
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Jan 22,2015
Minithumbup
By:
Jan 22,2015
0 people found
this helpful
Eren Fahri,excellent service!very professional,friendly and helpful! He answered all my questions,solved my problems,make my life easier....
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Jan 09,2015
Minithumbup
By:
Jan 09,2015
0 people found
this helpful
Valentins responded efficiently and courteously to all our queries and worked hard to make appointments for us. All questions and queries were dealt with urgently. He also assisted to make the transaction successful. Eren also made the time to help in viewings and providing information when required. The Life Residential team worked as one unit and were pleasant, friendly and helpful at all times....
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Dec 11,2014
Minithumbup
By:
Dec 11,2014
0 people found
this helpful
Val did a great job of negotiating and closing on our recent sale of a hotel unit at County Hall Park Plaza. He gave us a realistic market assessment, but was flexible to allow for some favourable terms to be added & was able to get the buyer to commit to a fast closing timetable. Val's fees reflect the value that he brings to the transaction & getting it completed. Val is a consummate professional that I am happy to recommend....
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Nov 16,2014
Minithumbup
By:
Nov 16,2014
0 people found
this helpful
He pushed the sale through despite solicitors not staying on top of things and ensured that I was informed at every stage...
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Aug 27,2014
Minithumbdown
By:
Aug 27,2014
0 people found
this helpful
I was very happy with Life Residential from finding property to signing contract. However, their property management is really bad. I had two bad experience with them. Firstly, they told me a plumber is coming over to fix the shared bathroom in the living room. However, on the day, I woke up in the morning to found the plumber standing right at the end of my bed, he then explained that he's fixing the bathroom in my room (I have an ensuite). I contacted Life Residential about it, but they threw ...
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Aug 08,2014
Minithumbup
By:
Aug 08,2014
0 people found
this helpful
I found Valentins very professional throughout the whole buying process, with great attention when needed. Also very approachable and friendly. Would not hesitate to use his services in the future....
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Jun 12,2014
Minithumbup
By:
Jun 12,2014
0 people found
this helpful
Eren Fahri from Life Residential was very helpful during my search for a property. He helped to identify properties that met my criteria and found the perfect apartment for me. He was knowledgeable, friendly and quite funny too - which is always a plus in life! I would definitely recommend him and Life Residencial as well....
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Jun 06,2014
Minithumbup
By:
Jun 06,2014
0 people found
this helpful
Valentins has been very responsive to our queries and successfully secured a property for us. We would highly recommend Valentins to anybody who wish to look to sell or buy property in the London area....
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Jun 02,2014
Minithumbup
By:
Jun 02,2014
0 people found
this helpful
Valentins and Andy were both very professional. We interacted mainly with Valentins. We appreciated the efforts he made to try to smooth the process as well as the very clear and reactive communication. I would recommend the team with no hesitation....
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Dec 23,2013
Minithumbup
By:
Dec 23,2013
0 people found
this helpful
Claire I would like to thank you for such a wonderful service. You have set the bar high. Thank you for everything. Thank you for sorting out my maintenance problems and returning my deposit so quick and taking the time to explain everything to me. I wish you you well. thank you!...
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Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
Excellent Service, very responsive and always helpful f r o m 1 st contact to check out Can strongly recommend....
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Nov 16,2013
Minithumbup
By:
Nov 16,2013
0 people found
this helpful
Clair has been a pleasure to have as an agent. Anytime I reported any maintenance she responded quickly and resolved it, the deposit process was fast too, thank you Clair. I wish you all the best and thank you for all your hard work...
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Nov 13,2013
Minithumbup
By:
Nov 13,2013
0 people found
this helpful
Very helpful and professional. I was very satisfied with their conduct during my 12 months residency actually they were happy to extend the tenancy for as much as I needed. I would like to mention Kate Voronova; she helped me out a lot with post-tenancy issues (deposit) and personally took care of it. This made me realise that the interest of both the landlord and the tenant were kept in mind as she was carrying out her job. Other agents were also very helpful. Overall excellent !!...
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Oct 24,2013
Minithumbup
By:
Oct 24,2013
0 people found
this helpful
I had a delightful experience during my 6-month tenancy. The agents were cooperative and eager to help. I had a rat situation at my apartment during one dreadful night, however, I spoke with Galliard first thing in the morning and they took care of it. Both check-in and check-out procedures went very smoothly....
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Oct 10,2013
Minithumbup
By:
Oct 10,2013
0 people found
this helpful
On the whole Galliard weren\'t too bad, but in general I must say I found them quite slow and not massively friendly. A few examples below highlight why I found this: 1. In the lead up winter the heating stopped working in our flat. We informed them about this but nothing happened - I called them up a week later asking why nothing had happened but was told it was my responsibility to let them know if the problem wasn\'t fixed. In the end we ended up calling them daily and having over three we...
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Sep 04,2013
Minithumbup
By:
Sep 04,2013
0 people found
this helpful
I\'ve had a great experience with Galliard Residential as I was a tenant at the above property for 2 years when I was a student at King\'s. The staff are very helpful and informative, taking the initiative to go the extra mile in answering whatever queries you might have. While checking out of the property, the procedures employed were very clear-cut and systematic, resulting in a hassle-free check-out that went smoothly. Highly recommended!...
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Sep 02,2013
Minithumbup
By:
Sep 02,2013
0 people found
this helpful
Thank you to Kate and Eren for 5 years of wonderful service. I rented 2 different properties over 5 years and was always dealt with professional and quickly. Any other lettings agent will be a tough act to follow. All the very best...
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Aug 19,2013
Minithumbup
By:
Aug 19,2013
0 people found
this helpful
Kate was very helpful and always quick to correspond to any issues! She made herself easily accessible at all times, and I was comforted in knowing that she would get the job done. Kate definitely made my experience as a tenant much better and I could count on her....
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Jul 28,2013
Minithumbup
By:
Jul 28,2013
0 people found
this helpful
Over the past few months, I\'ve been liaising with Kate, as a tenant of one of the apartments in County Hall. Since our first communication, Kate has been very polite, organised and efficient. In the renewal of our short lease, she churned out the essential documents within a couple of days, and provided us with some guidance and instructions via email. It gave us a clear picture on what we had to do. Kate has also been very patient and helpful in liaising for the repairs and eventual replace...
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May 13,2013
Minithumbdown
By:
May 13,2013
4 people found
this helpful
I have been a landlord for 15 years at County Hall and bought my one bedroom flat off plan from Frogmore Developers and have dealt exclusively with County Hall Lettings as lettings managers and in their current guise Galliard Residential since the flat was completed. Historically, Steven Hobbs, was a pleasure to deal with at the Westminster Bridge Office for many years, but since his departure to head office has been ably replaced by Eren Fahri. The most significant change has been much the a...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £335,000
  • Max: £447,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 20 4 2 0 4 0 0 0
Joseph Fox - no image available Joseph Fox
Lettings Consultant
2 reviews

About Joseph No description set View full profile
Eren Fahri - no image available Eren Fahri
Lettings Manager
6 reviews

About Eren No description set View full profile
Valentins Mucenieks - no image available Valentins Mucenieks
Sales Consultant
6 reviews

About Valentins No description set View full profile
Hannah Helsby - no image available Hannah Helsby
Office Administrator
6 reviews

About Hannah No description set View full profile
Sharnae Dempster - no image available Sharnae Dempster
10 reviews

About Sharnae No description set View full profile

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