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    Hannah Helsby
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    Josh Lam
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    Josh Larn
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    Sharnae Dempster
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    Stephen Hobbs
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    Kenneth Wu
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Life Residential

North London, Unit 4, 71b Drayton Park London
Greater London
N5 1BF

020 7288 1536

Nov 29,2016
Minithumbdown
By:
Nov 29,2016
0 people found
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We rented a flat in Drayton Park. After 1 month we did not received the inventory yet. As soon as we arrived we found a mouse coming from an hole in the wall. I have asked many times to come to fix the hole and the only answer received is regarding the rate from the contractor. Nobody, came,after 5 weeks, to fix the hole in order to not have mice in the flat. Really unprofessional agency....
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Oct 09,2015
Minithumbup
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Oct 09,2015
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Stephen Hobbs / Kenneth Wu property manager *at Drayton Park branch, very nice to deal with. Service good - prompt and friendly....
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Apr 23,2015
Minithumbup
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Apr 23,2015
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Just to say many thanks both to Mr. Stephen Hobbs Mr. Josh Larn for arranging my new tenancy at short notice due to potential buyer who withdrew at the last minute from the sale of my flat....
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Apr 10,2015
Minithumbup
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Apr 10,2015
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Stephen was very helpful with every aspect of my move - from forms I need to fill out to finding my parking space and repairing a lock - which all went very smoothly and he even checked I had settled in well before the long Easter break right after my move in date. Five star!...
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Comment on agent fees
There is a small tenant register fee and the usual 6 week deposit - pretty standard.
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Apr 09,2015
Minithumbup
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Apr 09,2015
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Very professional agency in a more casual friendly way. Signing contact was online based which was easy to handle even though I was in Shanghai....
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Mar 09,2015
Minithumbup
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Mar 09,2015
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Josh was very helpful throughout the process, from showing us round, through the sale and legal process all the way through till the end. What particularly stood out was his ability to get things done, one great example of this was some paperwork that was holding up the legal proceedings (for the sale of my property not even the one I was purchasing) and he was able to resolve it and get the necessary document within hours (compared to the solicitors whom said it could take up to two weeks)...
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Feb 16,2015
Minithumbup
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Feb 16,2015
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Stephen ensured the moving process was as smooth as possible. Always at the end of the phone if myself or partner had any questions, extremely helpful. The experience was a good one and purely on Stephens service I would not hesitate to recommend Life Residential....
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Feb 05,2015
Minithumbup
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Feb 05,2015
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Stephen was excellent. He was completely transparent, quick to reply with our questions and always prepared. Highly recommended -- an excellent experience....
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Comment on agent fees
The agency fees were definitely value for money. Stephen made the process extremely transparent and things moved very fluidly under his leadership.
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Jan 15,2015
Minithumbup
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Jan 15,2015
0 people found
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Agents were very swift and efficient in responding to emails/phone calls which made the whole process a lot easier. They were very friendly and all round a pleasure to deal with, which is not always the case. Perhaps not always very flexible in meeting customer demands, but overall very satisfied....
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Comment on agent fees
Felt they were quite high, but previously went with a private landlord and were not charged any fees so have nothing to compare it to.
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Nov 14,2014
Minithumbup
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Nov 14,2014
0 people found
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Very amicable and pleasant behaviour. The process was simple, straight forward and well documented. Here is a thumbs up, keep it up....
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Oct 29,2014
Minithumbup
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Oct 29,2014
0 people found
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A good positive experience Stephen Hobbs from Life Residential. He was calm, informative and as helpful as possible throughout the process, and accommodated my requests where possible. Josh from Life Residential was also most helpful - taking me through some of the paperwork in Stephen's absence when I'm sure there was no benefit to him in doing it. Thanks both....
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Oct 19,2014
Minithumbdown
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Oct 19,2014
0 people found
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I moved in when the property was managed and let by Galliard. When I moved out, things were managed by Life Residential. They merged roughly one year ago. From a tenant's perspective, I feel that I got robbed when I moved out. The inventory check-in and -out were tricky and people should be aware of this before renting with Life Residential. For check-in, it was done less than 20 minutes by an inventory clerk who did not check appliances but reported they were in working order. I did ask him...
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Oct 13,2014
Minithumbup
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Oct 13,2014
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Very helpful, ambitious and hard-working agent. Initially landlord didn't accept a 6 months rental, however Stephen kept trying even after 2 weeks and managed to settle this deal. Picked all my calls, answered all my emails and my queries. 10/10 service...
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Oct 10,2014
Minithumbup
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Oct 10,2014
0 people found
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He was really helpfull. He explained us all the necessary details about the appartment and he was also available for any queries we might have....
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Oct 08,2014
Minithumbup
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Oct 08,2014
0 people found
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Josh was amazing throughout our sale, on the phone / email with updates, chasing solicitors for us and gathering information to speed things up. Very happy and would defiantly recommend....
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Oct 08,2014
Minithumbup
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Oct 08,2014
0 people found
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Josh was exceptional from start to finish. He found the perfect flat for us, ticking all the boxes. The best attribute was the time taken to return calls and keeping me up to date with the sale progress. He was professional at all times making both Olivia and I feel like we were his only client. As I am a sales manager, I could see how hard he was working, juggling deals and other clients requests. So overall a quality service and we will be using Josh to sell the flat if we decide to do so in t...
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Oct 08,2014
Minithumbup
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Oct 08,2014
0 people found
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The experience I recieved from Josh was excellent all the way through the process. From acheiving a sale price which exceeded my expectations significantly, to managing the process to exchange and then completion. This was not straight forward as there was an existing tenent in property. However, the process was managed so that a) I recieved the rent up to completion, b) we were able to exchange early with the tenant still present (so no risk to me of the buyer pulling out) c) The tenent was as ...
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Oct 08,2014
Minithumbup
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Oct 08,2014
0 people found
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The agent was very professional and accurate about the property. The process has been very smooth thus far and it is very useful having the letting agent very nearby if there are any issues....
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Oct 07,2014
Minithumbup
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Oct 07,2014
0 people found
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I bought this apartment from plan and it was let and managed first by Galliard and later by Life Residential. I have had excellent service throughtout but would particularly thank Josh for the friendly and pricless help he gave me when he handled the sale of the flat for me. Such was the extent of help and the faith I now have with this company that I am now looking to attend the viewing at Hounslow this coming weekend. Thank you Josh Larn, for your patience, encouragement and constant goo...
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Comment on agent fees
Josh LArn encouraged me to ask for more than I originally envisaged. I followed his advice and to my delight he actually added another ‚£20,000 on top. Delighted!
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Oct 07,2014
Minithumbup
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Oct 07,2014
0 people found
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Josh was very friendly and helpful. Other estate agents that I used in my property search put a lot of pressure on and the service from life residential was a refreshing change. When viewing the property I was not rushed through and had all the details of the flat clearly explained. Due to some problems with the sellers solicitors the sale was not as fast or straightforward as we had first thought it would be. Josh worked very hard to ensure that the process moved along as quickly as possible an...
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Oct 07,2014
Minithumbup
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Oct 07,2014
0 people found
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Good service, Josh was very nice. I was shown around the flat straight after I received the keys, and the tour was very detailed. My emails were also promptly answered....
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Aug 18,2014
Minithumbdown
By:
Aug 18,2014
2 people found
this helpful
Do not do any business with these people. They do not understand the meaning of customer service and they are all incompetent at doing their job! Literally one of the worst decisions of my life. I started the tenancy with galliard residential and they were great, however they merged with LIFE residential and the service they provide is an absolute joke. Examples of their incompetence is when they replaced our fridge, which was broken and they said they'd replace the fridge in two days. It took a...
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Sep 03,2012
Minithumbup
By:
Sep 03,2012
8 people found
this helpful
Its unfortunate that if 200 people experience something and 199 have a good/ great experience and 1 has a bad experience only the person with the bad experience will choose to leave a review. So, I\'d like to be one of the 199. I have rented three flats with Galliard now. My experience during all three occasions has been very good at all stages of the move. All the staff I have dealt with have given great customer service and been professional, in paticular, Charnae, Kim and Josh and the lady wh...
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By: Clare
Nov 22, 2012
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I lived in the Drayton Park flats as well and was not one of those lucky 199 that have a great expereince. I have had the exact opposite of that described in the above review. Repairs were slow to be made/not made at all. I had to constantly chase them in order to get things fixed - for example I was left without a working oven for nearly 2 weeks. Some repairs were not ever fixed (I gave up chasing them in the end) and I have been charged for them when I left the property. Only after I provided ....
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Services offered
  • Sales
  • Lettings
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Valuation and Fee Performance
100% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £392,160
  • Max: £570,000

Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 12 3 3 0 4 0 0 0
Hannah Helsby - no image available Hannah Helsby
Office Administrator
6 reviews

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Josh Lam - no image available Josh Lam
Lettings Manager
7 reviews

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Josh Larn - upload your photo Josh Larn
3 reviews

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Sharnae Dempster - no image available Sharnae Dempster
10 reviews

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Stephen Hobbs  - upload your photo Stephen Hobbs
1 reviews

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Kenneth Wu  - upload your photo Kenneth Wu
1 reviews

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