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    Simon Hills
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    James Feltham
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    Jack Spellman
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    Steven Payne
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    Andy Eleftheriou
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    Hannah Helsby
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    Sharnae Dempster
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Life Residential

East london, Unit B Westgate Apartments 14 Western Gateway London
Greater London
E16 1FD

0207 4760125

Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
this helpful
We are so very glad to have used Life Residential and James to find our new flat. Everything was taken care of with the utmost professionalism and ease. Also the user experience on the Goodlord website deserves special commendation. It made the entire process much simpler and faster. I will definitely be recommending Life Residential to both friends and family....
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Mar 20,2015
Minithumbup
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Mar 20,2015
0 people found
this helpful
Simon was always on time, answered any questions that I had and was generallly very helpful. He made the whole process from arranging an appointment to view the property through to moving in very straightforward and easy....
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Mar 20,2015
Minithumbup
By:
Mar 20,2015
0 people found
this helpful
Excellent coordination by James.. Appreciate all your help and prompt replies.. I will strongly suggest recommend Life Residential for house rentals.....
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Comment on agent fees
Processing fee could have been taken for one person; rather than charging both..!
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Mar 11,2015
Minithumbup
By:
Mar 11,2015
0 people found
this helpful
Simon was dealing with my property search and getting me a flat. i would say he is super . he help me a lot to following up with my references and all my query throughout process. He is very polite, very helpful and very professional. he did excellent work during process. I would say I will give 10 out 10.. Thank you once again Simon...
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Mar 10,2015
Minithumbup
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Mar 10,2015
0 people found
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Both Sharnae and Hannah were extremely helpful. Sharnae made time to set up a number of viewing for both me and the other tenant and was extremely accommodating in this regard. She was very helpful throughout the process and always kept us updated with progress of our application and the discussions with the Landlord. Hannah was also extremely helpful when organising all of the relevant processes when faced with issues in respect of my references not being provided. On the day of the move she wa...
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Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
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Big thanks to James and Life residential for finding me a property which I was looking for. The overall experience with James was quite good and professional. What I really appreciate is his quick and direct response to my queries. I believe he was appropriately transparent thorough out the process which made me to have a peace of mind about the movement. I recommend him, he is excellent!....
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Mar 04,2015
Minithumbup
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Mar 04,2015
0 people found
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Simon was very professional and helpful during the entire letting process. The flat was very clean when I moved in. I would definitely be contacting Life Residential for any future needs....
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Mar 04,2015
Minithumbup
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Mar 04,2015
0 people found
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Although it was a very precise interaction with Simon because he was so quick in his responses and within no time he moved us in to the apartment. We really appreciate his keen efforts and that he could match with our sense of urgency; he handled the case in no less than the way we could have expected. Keep it up Simon! Cheers!...
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Feb 10,2015
Minithumbup
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Feb 10,2015
0 people found
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James was very efficient and wasted no time in placing a tenant into the property within five days of the out going tenant leaving. The property could not be marketed before the outgoing tenant left due to them having just had a baby. He also achieved a small increase in the rent....
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Comment on agent fees
Very reasonable for a fully managed service
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Jan 23,2015
Minithumbup
By:
Jan 23,2015
0 people found
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James and Jack are consummate professionals within there industry. From the outset they where able to deliever on there promises and find me a suitable property in the location I required within my budget. From viewings to signing the lease the process was efficient, informative and considered. I would highly recommend the team at Life....
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Jan 22,2015
Minithumbup
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Jan 22,2015
0 people found
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I am an overseas landlord and James has been most helpful with the leasing and management of my property in the UK. He always makes the effort to call me personally on my mobile to update me on the situation and to ask for my preferences. Signing of the lease was also made easy by electronic files. Handover was detailed with many photos taken of the state of the property. Highly recommended firm....
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Jan 21,2015
Minithumbup
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Jan 21,2015
0 people found
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After dealing with the absolute JOKE of an another estate agent, it was a delight to work with Life Residential. Simon Hills and the other members of staff were very professional, they always got back to me either via email or called when i requested. I live abroad so appreciate that. They assisted me with all the issues i had in the apartment and with the tenants. Simon went out of his way to resolve complex issues and was an absolute pleasure to deal with. I do not have a bad thing to say a...
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Jan 21,2015
Minithumbup
By:
Jan 21,2015
0 people found
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James is very helpful in finding me a new tenant right after the new year. He listened to my requirement and shared with me the market situation. As an overseas landlord, I appreciated very much the help and advice from a professional property consultant....
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Dec 19,2014
Minithumbup
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Dec 19,2014
0 people found
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From the initial contact to being a tenant of Life residential, I have found Simon to be pleasant, approachable, professional and helpful. It was my first time, renting in London and Simon proved to be a good listener, trying to find out what type of property I was after and what was more important for me within a property rather than just apply the 'sales pitch' as most sales people tend to focus on. Apart from some teething problems once moved in, the whole process was very efficient. I f...
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Comment on agent fees
The fees are very reasonable.
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Aug 18,2014
Minithumbup
By:
Aug 18,2014
0 people found
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I have recently used the services of Life Residential and was thoroughly pleased. The estate agent (Simon) was on time for the flat viewing, knowledgeable about the unit I viewed, and friendly. When informing Simon of my interest in the flat he immediately provided the required paperwork and answered my questions in a timely manner. His support colleague (Hannah) was also helpful with answering my inquiries. After my move in I had a few maintenance needs that the property manager (Brian) h...
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Jul 30,2014
Minithumbup
By:
Jul 30,2014
0 people found
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As a tenant I'm very happy with the service and assistance provided by LifeResidential and Simon Hills in particular. He was very helpful by fully and honestly answering all questions about the shortlisted property. In contrast, other estate agents that I have dealt with have exaggerated or have not provided me with the full and realistic picture in order to rent a property. Also, Simon ensured that communication with the landlord ran timely and smoothly....
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Jul 16,2014
Minithumbup
By:
Jul 16,2014
0 people found
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Life residential were fantastic. I was looking for a property for a long time and was shown a lot of poor properties in East London. Life Residential had good quality properties and were flexible in showing me around the property I eventually ended up letting. They were helpful and personable throughout the process. They were quick to answer questions and provided me wth all the guidance I needed to make the move run as smoothly as possible. The property was also in a very good condition when ...
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Jul 02,2014
Minithumbup
By:
Jul 02,2014
0 people found
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Overall experience was good, the property was in a nice condition & the staff was very helpful. Simon tried to explain everything which was necessary. looking forward for a smoother life here. Also looking for the staff support for other things which needs to be done like electricity, water & council tax transfer....
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Jun 18,2014
Minithumbup
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Jun 18,2014
0 people found
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I've had the pleasure to work with Life residential the last few month to find a new place to rent. They were providing excellent support and in certain occasions they went above and beyond on their duty. We were relocating from abroad to London, so the communication was very important for our cooperation. Simon and Lana helped us taking pictures of various properties, showed us numerous apartments so we could focus on selecting the right one! I do recommend working with them especialy when you ...
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May 28,2014
Minithumbup
By:
May 28,2014
0 people found
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We bought a flat via Andy Eleftheriou and whilst he acted for the seller, no query was too much trouble for Andy. A real pleasure to deal with, professional, quick response times and always happy to help. Open and honest which makes a refreshing change from our past experience of other agencies! He even hand delivered the keys to my home! Jack Spellman was also extremely helpful, professional and quick to respond to our letting queries, as we intend to let out our new purchase. We are keeping in...
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May 09,2014
Minithumbup
By:
May 09,2014
0 people found
this helpful
Dovile always called or acted by a promised deadline in a most professional manner & found me a new tenant to move in the day after my previous tenant was due to move out so we had not even one day\'s void period. She also kept me informed the whole way through the process. Jack was also most helpful & accommodating with regard LIFE\'s terms & conditions & always replied & acted with absolute efficiency. I am very impressed with the service we have received from LIFE....
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Mar 10,2014
Minithumbup
By:
Mar 10,2014
0 people found
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AS a new Landlord Life Residential have provided an excellent service, explaining the process every step of the way. No question has been treated as trivial and they have gone above and beyond what I would expect for customer service. I have no hesitation in recommending Life Residential and intend using them for any subsequent buy to let property....
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
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Jack met me to show me two properties. Each was excellent. I could not take the first property for timing reasons. My deposit was returned graceefully - with no apparent irritation that I had backed out. So when 6 weeks later I had a choice of 2 similar properties I was delighted to prefer that offered by Jack at Life Residential - despite the fact that the second was offered by the agency I\'d been with for the last 3 years. Lana has also been excellent in providing an efficient service to m...
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Dec 13,2013
Minithumbup
By:
Dec 13,2013
0 people found
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Very professional in dealing and following up with the tenants on issues brought up. Respond with quickly on queries related to account and provide status and statement promptly....
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Dec 09,2013
Minithumbup
By:
Dec 09,2013
0 people found
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I seem to deal with a fair number of people, but have found all to be efficient and responsive when required....
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Dec 05,2013
Minithumbup
By:
Dec 05,2013
0 people found
this helpful
after my tenant handed their notice in simon had it re-let within 1 day excellent service. ollie is marketing my property at the moment, either sell or re let again in january as these tenants have now handed their notice in too. i will be speaking to simon soon about re-letting the apartment...
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Dec 04,2013
Minithumbup
By:
Dec 04,2013
2 people found
this helpful
Jack was very helpful throughout a difficult letting process. I was using an alternative Managing Agent who was struggling to find a tenant. Due to the quality of service I had previously received on Lanterns Court I decided to offer the property to Life Residential on a fully managed basis. They found a tenant immediately and took over administration of the appartment. I now have two of my London appartments with Life Residential and I am delighted with their service....
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Nov 24,2013
Minithumbup
By:
Nov 24,2013
3 people found
this helpful
Agent booked and carried out viewing of property promptly. Talked us through what was required and helped with questions and ensuring paperwork and checks went through smoothly. Gave us inventory promptly. Has liaised with landlord to fix issues with flat....
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Nov 21,2013
Minithumbup
By:
Nov 21,2013
3 people found
this helpful
The agents involved contacted me immediately with updates on the situation regarding the developments in my existing tenancy. Informative advice was provided in a clear and succinct manner, and the response to my queries was efficient. Everything was conducted in a professional manner, and the outcome appears to be very agreeable to me....
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Nov 21,2013
Minithumbup
By:
Nov 21,2013
3 people found
this helpful
We are an asset management company and have a number of properties in the E14 and E16 area. I work particularly closely with Jack, but have had dealings with most of the staff in both the Westgate and Denison House offices and I cannot speak highly enough of them. Any responses to queries are always swift, informative and pleasant, and I find Jack in particular is extremely helpful and always goes above and beyond our expectations....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
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Letting
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UKALA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 17 1 0 0 1 0 1 0
Simon Hills - no image available Simon Hills
Lettings Consultant
12 reviews

About Simon No description set View full profile
James Feltham - no image available James Feltham
Lettings Consultant
9 reviews

About James No description set View full profile
Jack Spellman - no image available Jack Spellman
Area Lettings Manager
6 reviews

About Jack No description set View full profile
Steven Payne - no image available Steven Payne
Senior Sales Consultant
0 reviews

About Steven No description set View full profile
Andy Eleftheriou - no image available Andy Eleftheriou
Senior Sales Manager
1 reviews

About Andy No description set View full profile
Hannah Helsby - no image available Hannah Helsby
Office Administrator
6 reviews

About Hannah No description set View full profile
Sharnae Dempster - no image available Sharnae Dempster
10 reviews

About Sharnae No description set View full profile

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