Life Residential
Acton Head Office, London, W3
3.7/5, 43 reviews
72% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
55% lettings fee satisfaction
We are an Independent Estate Agents that deals with: Sales, Lettings, Mortgage Advice / Financial Services and Property Management. show more We are an Independent Estate Agents that deals with: Sales, Lettings, Mortgage Advice / Financial Services and Property Management.

Opening Hours
Address

Life Residential
Unit 2 Portal West Business Centre 6 Portal Way
Acton,London
Greater London
W3 6RU
020 8896 9990

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £25,000 £300,000
Lettings 50% 55% £800 £2,101
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 0 12 11 1 0 1 0 2 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Excellent Service...”

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Apr 08,2019
Minithumbup
By: 'MO'
Apr 08,2019
0 people found
this helpful
Christina was very helpful in ensuring that all that needed to be fixed at my flat was done so successfully. She was very professional throughout helping to report and arrange the slots....
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“AVOID...”

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Nov 19,2018
Minithumbdown
By: 'enimsaj'
Nov 19,2018
4 people found
this helpful
AVOID AVOID life residential seem professional and are fast to reply when you are viewing/signing a contract once you are in a contract, it goes down hill from there.. I rented with life residential for 6 months in Hounslow, the flat was gorgeous yet i ...
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Comment on agent fees
extortionate
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“Stuff doesn't care about you as a customer!...”

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Sep 22,2018
Minithumbdown
By: 'dob'
Sep 22,2018
1 people found
this helpful
I called couples a times they took my name, but never called me back. I haven't even been asked what properties am I looking for. No one there gave a damn about that. I've spoken with Eduard the manager there and he booked me in ...
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“Stay away from these crooks!...”

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Sep 06,2018
Minithumbdown
By: 'Ex Tenant'
Sep 06,2018
2 people found
this helpful
Life Residential are dishonest, unprofessional, untrained and unfit for the job! Their service substandard at best! We were especially livid these past 2 months when they held on to our Deposit and stopped responding to us. While we were waiting for our deposit money, they emailed ...
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Comment on agent fees
They charge you for nothing! In fact they charge you to stress you out!
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“The worst service i have ever experianced! I've delt with ......”

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Oct 13,2017
Minithumbdown
By: 'Mohammed'
Oct 13,2017
4 people found
this helpful
The worst service i have ever experianced! I've delt with foxtons and, Marsh and Parsons before. i'm suprised this company actually acts so irrresponsible. issues with contract, issue with mangement very rude staff. worst when you pay months upfront! Tenant!! do not trust a word ...
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“11 days left since I have moved from the flat and ......”

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Oct 11,2017
Minithumbdown
By: 'Think twice before working with this agent'
Oct 11,2017
7 people found
this helpful
11 days left since I have moved from the flat and still same excuse from Life Residential; They are not able to reach my landlord, so not able to send my deposit back. Surprisingly, agent was very capable of reaching landlord when the new tenants decide ...
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“I paid over £20,000 up front for a 12 month lease on ......”

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Feb 11,2017
Minithumbdown
By: 'Jonathan Sammons'
Feb 11,2017
7 people found
this helpful
I paid over £20,000 up front for a 12 month lease on a rental property. At the end of the 12 month lease I had an additional payment to make which I was not made aware of. Their collections team contacted me multiple times a day to ensure ...
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“One of the most painful letting agencies I have ever ......”

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Dec 14,2016
Minithumbdown
By: 'Renata'
Dec 14,2016
6 people found
this helpful
One of the most painful letting agencies I have ever dealt with. Tries every opportunity to trick you out of money, could not care less about the tenant. Just one example - I was forced to sleep in the flat I had rented for three ...
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Comment on agent fees
Rip off
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“One of the most incompetent and unprofessional letting agents I ......”

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Nov 22,2016
Minithumbdown
By: 'Anonymous'
Nov 22,2016
8 people found
this helpful
One of the most incompetent and unprofessional letting agents I have had the immense displeasure of having had dealings with during most of my tenancy at Drayton Park. Routinely issues rent arrears notices for rent which is not actually late or due in order to ...
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Comment on agent fees
Will try and milk you for what they can get away with.
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“They charge exorbitant fees for everything they possibly can. A ......”

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Nov 22,2016
Minithumbdown
By: 'Matt'
Nov 22,2016
5 people found
this helpful
They charge exorbitant fees for everything they possibly can. A change of tenancy costs £300 and they don't even come in to do an inspection. To get set up it's £300 and then to leave somehow they manage to charge another £145. DO NOT RECOMMEND...
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Comment on agent fees
Far too high
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“"I am very disappointed of the service provided by the ......”

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Oct 07,2016
Minithumbdown
By: 'Erdem'
Oct 07,2016
5 people found
this helpful
"I am very disappointed of the service provided by the life residential. There is a problem in my flat and I have already escalated this problem to assigned property manager 1 month ago but still couldnot solved. They told me that they are awaiting response from ...
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Comment on agent fees
bad
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“Very quick to reply. Concise nature in emails. Problems mostly ......”

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Oct 08,2015
Minithumbup
By: 'Rosie'
Oct 08,2015
0 people found
this helpful
Very quick to reply. Concise nature in emails. Problems mostly get fixed on the same day, if not the day after....
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“Kenneth was great at handling any queries we had. He ......”

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Sep 30,2015
Minithumbup
By: 'Fadi'
Sep 30,2015
0 people found
this helpful
Kenneth was great at handling any queries we had. He was very quick at responding to emails and very polite. We had also worked with Stephen Hobbs before, who was also excellent! Life Residential has been fantastic for us! Highly recommend them to anyone...
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“Mr Kenneth XU is a very thoughtful and kind person.......”

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Sep 20,2015
Minithumbup
By: 'Jing Zhao'
Sep 20,2015
0 people found
this helpful
Mr Kenneth XU is a very thoughtful and kind person.He had done his work very professionally, and effectively for us when we left the property.I sincerely appreciated his great help and brilliant attitude for any queries we had. We would like to say ...
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“Ross' response time to emails and general helpful disposition made ......”

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Mar 24,2015
Minithumbup
By: 'Christine'
Mar 24,2015
0 people found
this helpful
Ross' response time to emails and general helpful disposition made our move seamless. I would recommend Life and specifically Ross to any person seeking to let a flat in the Greater London area....
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“From the get go Life Residential made us feel unique ......”

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Mar 05,2015
Minithumbup
By: 'Jade'
Mar 05,2015
0 people found
this helpful
From the get go Life Residential made us feel unique in the property we were looking for. We originally approached the agent after seeing the advertisement online. After meeting with Debbie at the property for the initial viewing I felt the balance of proffessionalism, patience ...
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“Hi Rosita, Just wanted to say thanks for all your ......”

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Feb 18,2015
Minithumbup
By: 'Chitra Medhekar'
Feb 18,2015
1 people found
this helpful
Hi Rosita, Just wanted to say thanks for all your help and assistance during the time the captioned property was being managed by you ( for me) at Life Residential , and for your help afterwards also ! It was a pleasure to work with you and I ...
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“Over all Lauren was great withe helping with everything. She ......”

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Feb 16,2015
Minithumbup
By: 'Johannes'
Feb 16,2015
0 people found
this helpful
Over all Lauren was great withe helping with everything. She helped us find the perfect suitable property for us. Thanks Lauren!...
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“I'd like to thank the agent Ross Nicholls for his ......”

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Feb 15,2015
Minithumbup
By: 'Miguel'
Feb 15,2015
0 people found
this helpful
I'd like to thank the agent Ross Nicholls for his unflagging support, extreme dedication and professionalism on helping me find a flat. As a newcomer to London I did what most people do, find properties on the web and call the respective agencies. Life Residential ...
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“Good working with Pelin, kept me up to date, professional ......”

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Feb 06,2015
Minithumbup
By: 'S. Khan'
Feb 06,2015
0 people found
this helpful
Good working with Pelin, kept me up to date, professional and very helpful. Would definitely work with her again I hope....
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“Debbie was wonderful during the whole process and kept us ......”

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Feb 06,2015
Minithumbup
By: 'John Conroy'
Feb 06,2015
0 people found
this helpful
Debbie was wonderful during the whole process and kept us informed as much as possible to what was going on. She contacted us regularly and contacted both solicitors on our behalf for updates. We found Debbie extremely professional during the process and think she is ...
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Comment on agent fees
As always fees have to be paid but as long as you know the percentage at the start it should not be a problem.
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“Mrs Andreea Calota has been very helpful during my rental ......”

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Jan 12,2015
Minithumbup
By: 'Alessandro'
Jan 12,2015
0 people found
this helpful
Mrs Andreea Calota has been very helpful during my rental period solving very quickly all my flat problems and especially she has been a great help when i left it managing in the best way all the REALLY RIGOROUS procedures. I trust her....
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“I rented Flat 10, Aegon House, 13 Lanark Square , Crossharbor for more ......”

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Dec 16,2014
Minithumbup
By: 'Andreea Calotta'
Dec 16,2014
1 people found
this helpful
I rented Flat 10, Aegon House, 13 Lanark Square , Crossharbor for more than 7 years through Life Residential and the service provided by Agent "Andreea Calotta" has been top notch. Any complaint / request that we lodged was dealt with very satisfactorily and to our expectations. She has always ...
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“Hi Anita,Thanks for all your help throughout my tenure. ......”

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Sep 22,2014
Minithumbup
By: 'sureshchandra'
Sep 22,2014
0 people found
this helpful
Hi Anita, Thanks for all your help throughout my tenure. You have been extremely cooperative in the last 1 year and have helped me to get the important repairs and maintenance required in the property in time. Especially when my flat was water logged, you have ...
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“Worst agent ever!!!!!! Never use it. While we move in, ......”

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Aug 20,2014
Minithumbdown
By: 'LIFE RESIDENTIAL IS TERRIBLE'
Aug 20,2014
2 people found
this helpful
Worst agent ever!!!!!! Never use it. While we move in, they are extremely friendly, but after we move out and want our £4000 back, they disappeared!!!!! No one answers phone and no one replies email, for two months. I don't know who should i contact and ...
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What agent could do to change your mind?
Contact at least!!! Get my deposit back.
Attached Filesnbsp;
Comment on agent fees
EXPENSIVE
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“I've been renting using Life residential since 2008. I would put ......”

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Jul 28,2014
Minithumbdown
By: 'XTray'
Jul 28,2014
3 people found
this helpful
I've been renting using Life residential since 2008. I would put them as one of the worst London agents. I don't know any other agency which charges so many and high charges, which completely disrespect tenant's privacy, hire cheapest contractors to perform repairs ¢â‚¬â€œ in most cases ...
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“I was very impressed with Kristina's professionalism and attitude towards ......”

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Jun 24,2014
Minithumbup
By: 'Alex R.'
Jun 24,2014
0 people found
this helpful
I was very impressed with Kristina's professionalism and attitude towards dealing with our matters and queries. She acted very differently to some other property managers and went beyond expectations with timely updates and responses to our queries and overall vwasery helpful. This made our dealings ...
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“Stephen was really helpful right from first viewing our flat ......”

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Mar 19,2014
Minithumbup
By: 'Vanessa Greene'
Mar 19,2014
0 people found
this helpful
Stephen was really helpful right from first viewing our flat to going through the letting procedure and moving in. Stephen was incredibly polite and willing to help, even when we were dealing with other colleagues he made it clear we could still speak to him ...
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“i have used Life Residental for several years now. i ......”

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Jan 09,2014
Minithumbup
By: 'Happy'
Jan 09,2014
0 people found
this helpful
i have used Life Residental for several years now. i have other properties in other countries managed by different people and so in comparison, Life Residental are far superior to other mgt companies. so, i strongly recommend their services to any landlord....
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“Chris Parsonage has been there for me through my flat ......”

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Jan 08,2014
Minithumbup
By: 'Vimala Kesavan Nair'
Jan 08,2014
0 people found
this helpful
Chris Parsonage has been there for me through my flat investments - lettings and sales. He has been very accommodating and has ensured that I also get the supporting good services of his colleagues. Thank you, Chris, for always being there for me. Best Wishes ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Life Residential, London W3 6RU


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