Properties Glasgow - Infiniti Properties
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Let-It

123 Stockwell Street Glasgow
Glasgow City
G1 4LT

0141 552 7728

Aug 08,2016
Minithumbdown
By:
Aug 08,2016
0 people found
this helpful
The agency is very responsive and very easy to communicate with, which is very refreshing - they will reply to e-mails often on the same day and will take the time to explain and answer any concerns/questions. The same is true for repairs; with the exception of emergency repairs - we waited overnight for someone to even answer a call for a plumbing emergency(!). Unfortunately this comes at a cost - this is an extremely expensive agency to rent with, including all the fees and charges set out i...
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What agent could do to change your mind?
Extremely expensive. Charges for credit checks, final inspection, minimum cleaning fees upon moving out. Repairs ridiculously expensive as well. These are all in the contract - MAKE SURE YOU READ THE CONTRACT to understand the fees you are going to be charged.
Comment on agent fees
Extremely expensive. Charges for credit checks, final inspection, minimum cleaning fees upon moving out. Repairs ridiculously expensive as well. These are all in the contract - MAKE SURE YOU READ THE CONTRACT to understand the fees you are going to be charged.
Was this helpful? Yes
By: Chris Cockburn
Aug 08, 2016
View all comments (1)
Hi there, Thank you for leaving a review, and for the positive comments about your good experience of our communication. However, I feel it is only right that I respond accordingly and address a couple of inaccuracies. Firstly, without leaving your details as to which property you rented or your name, it is hard to know any background to this issues you mention, nor verify those claims. Also, we feel a fairer approach would be to contact us first and allow us an opportunity to address any conc....
Sep 07,2015
Minithumbdown
By:
Sep 07,2015
1 people found
this helpful
I have recently became a tenant of a property through let it Glasgow and the service so far has been unacceptable. The condition of the property on the move in date was not up to the standard expected. Despite being told the a professional cleaner had been out to to property prior to moving in, over all the flat was dirty and there was urine in the en suite bathroom. The inventory provided did not even closely match the condition of the property with furniture been used deliberately to cover...
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Jul 08,2015
Minithumbdown
By:
Jul 08,2015
0 people found
this helpful
Well where to start. At the viewing the agent will tell you anything. Told us that parking was availed through a permit (lies), that flat is deep cleaned and carpets cleaned after every tenant moves out (lies). Then they will tell you move in date is x, but days before phone and say oh need to change it to y as carpets either need deep clean or replaced and last tennants never handed keys back etc. Many things missed on inspection/inventory and when reported nothing done about majority...
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What agent could do to change your mind?
Stop charging tennants fees for stuff they the landlord is paying them to do. Deal with repairs on a quicker manor
Was this helpful? Yes
By: Regional Manager
Jul 10, 2015
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Dear Coach24, I am sorry that your experience with us has not been as it should be. When you move into a property with our company you are given all the procedures you need to follow if repairs etc are not being done. You are given the details of The Housing Repair Panel to who you can report repairs being carried out, you are also given a complaints procedure which is to complain to myself the Regional Manager, none of these you seemed to have followed. Therefore we cannot resolve issues ....
May 19,2011
Minithumbdown
By:
May 19,2011
2 people found
this helpful
After emailing with no reply and phoning twice we were invited to a group viewing of a house and on arrival were told that first person back to their office would get the property which meant that no-one looked round the property and instead all jumped into their cars so if there were any faults there wasn't time to see them without a thorough look around. There were mothers with prams and small children who didn't have cars and didn't live near to the property which meant they had an unfair dis...
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By: letit
Jul 06, 2011
View all comments (1)
Unfortunately usually only negative comments are left on websites like these - never the countless accounts of positive experiences of our landlords and tenants. As a privately owned ARLA regulated agent, our reputation is important to us and we pay close attention to detail and being fair. Block viewings are the norm in the property industry, both in sales and letting. This will drive interest in the property, and making a rule that the first person back to the office with the deposit we feel i....
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
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