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Lenwell Property Services

302 South Row Milton Keynes
Buckinghamshire
MK9 2FR

01908 359499

Aug 02,2016
Minithumbup
By:
Aug 02,2016
3 people found
this helpful
Worst letting agent I have ever used. Property was barely habitable and running with damp. Poor condition when I moved in and getting the agent to carry out any work was next to impossible as it took them weeks to do anything, when chased they'd confirm the landlord had authorised the work and they didn't know why it hadn't been carried out. Zero contact between offices and there was only ever one person who was able to deal with your query, who was never available. Renewing contract took 3 mont...
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Comment on agent fees
Massively overpriced especially given the extremely poor nature of the service.
Was this helpful? Yes
Apr 11,2016
Minithumbdown
By:
Apr 11,2016
1 people found
this helpful
Very disappointed, we moved in which took longer than thought because of a miscommunication with one of the staff, the toilet was not working properly and we had trouble for at least 6 weeks when they eventually fixed it. The toilet is now unusable(the smell is putrid and there is NO way you can eat or cook a meal with the smell). We only have one toilet on the property and no reply from the manager, Janet is in contact which is great but it seems her hands are tied and the relevant person is me...
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Mar 17,2016
Minithumbdown
By:
Mar 17,2016
2 people found
this helpful
Terrible experience. Saw a property for a rental, was informed to pay admin fee to book. Did so in 30 minutes but the property was given to someone else. Have been calling and chasing for refund of the Admin fee but the staff are rude and unhelpful. I spoke to the Branch Manager who was extremely rude. I hope I get my money back. What recourse do I have available? Avoid this rip-off agency !!!...
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What agent could do to change your mind?
Terrible
Comment on agent fees
Terrible
Was this helpful? Yes
Oct 07,2015
Minithumbdown
By:
Oct 07,2015
2 people found
this helpful
Today we had a viewing with Lenwell at 8:30 am for a flat in the Hub area,Milton Keynes. Unfortunately, they never appeared in the viewing and they did not even inform us in prior about canceling the appointment. Since their location was close by to the apartment block, we went to ask them whether they were going to show us the letting. Their response was that they were not doing viewings before 9am. They were very sorry about that and they put the blame on a new colleague that he recently st...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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