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    angela and various staff various stall all r equally rude
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    Lenwell
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    Agatha
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    Lindsay
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    Malik
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    Richard Sharpe
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    Abigail Price
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    Rob the owner or founder
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Lenwell Property Services

8 Wellington Street Luton
Bedfordshire
LU1 2QH

01582 616263

Jul 01,2016
Minithumbdown
By:
Jul 01,2016
1 people found
this helpful
I have been discriminated and still is discriminated with this unprofessional agency. They mislead tenants with miss-information promise you to get one flat only to find your self in another flat. They never offered me viewing they just add prices of rent which wasn't advertised. They say the landlord wants tenant to pay extra parking fees which was not advertised i offered to pay something they say its not much only to find out later the flat i wanted has been let to someone else with no extra ...
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Comment on agent fees
Bad for the bad service thet give.
Was this helpful? Yes
Mar 14,2016
Minithumbdown
By:
Mar 14,2016
2 people found
this helpful
BE AWARE!!! Lenwell can proof to be the worse nightmare to anyone!!! In short, they will lie to you, they will hide information from you and threat you if they believe you don`t know your rights. Their staff are rude and their cleaning, maintenance and service standards are the low of the lowest. I have been fighting with this agency about one year and half now to get something done in the property which should be done before we had moved in. We had so many problems with this agency tha...
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What agent could do to change your mind?
Really high fees
Comment on agent fees
Really high fees
Was this helpful? Yes
Nov 02,2015
Minithumbdown
By:
Nov 02,2015
4 people found
this helpful
They will lie to you about the property that you are looking to rent e.g. that they will clean the property if it needs it, remove previous tenant's property, council tax bands. They will provide you with out of date inventories for the property. They will lose the keys to the property. They will not allow you to attend final inspections. They will look to screw you in every way possible. Prepare to have to fight for your deposit. This is not hyperbole, if you think I am over complaining, pleas...
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What agent could do to change your mind?
They just need t have an ethical code of standards that they can follow. They tend to give themselves awards and display them on their websites/ email signatures but you can never actually find these awarding organisations. Lenwell give themselves their awards. All of their staff are trained to maximize profit without any ethical guidelines, essentially like chuggers or cold callers.
Was this helpful? Yes
Oct 27,2015
Minithumbdown
By:
Oct 27,2015
1 people found
this helpful
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them. I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (And advertised!) and it took a firm letter to Richard Sharpe (The manager) , quoting guidance from ARLA and threatening action from the Property Ombudsman for them to even consider a compromise. You can't advertise a property ...
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Comment on agent fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
Was this helpful? Yes
Mar 05,2015
Minithumbdown
By:
Mar 05,2015
1 people found
this helpful
I think the standard of service is terrible, I'm just recognised as a Tennant and nothing else. It's like talking to the cast of phone shop...one rude lady In particular who for 5 weeks now has not got back to me on whether or not the landlord can collect his belongings as I have no space for it and was told when viewing the house it wouldn't be a problem in which this lady seems to think I'm lying In which is.made very clear by her sarsarcasm down the phone to me. But not even to hear anything ...
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Was this helpful? Yes
Oct 22,2014
Minithumbdown
By:
Oct 22,2014
1 people found
this helpful
The agent has been really poor, I won't be using them again. I have been lied to about tenants, the agency does not vet people anywhere near as thoroughly as they claim to. They have an irritating habit of and adding extra fees all the time without consultation. Landlords beware (and, I suspect, tenants beware too). Never again....
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Was this helpful? Yes
Sep 14,2014
Minithumbdown
By:
Sep 14,2014
1 people found
this helpful
Received a phone call from Lyndsey, saying she has 4 properties and sent me email with details. Fine, I liked them and requested viewing on Tuesday. She knew, I am coming from Cornwall, just to see this properties. She did not answer to any email, any phone call. On Tuesday, I entered the officce and Angela, with very rude voice told me, Lyndsey did not even tried to book me the viewings, but did not give any excuse. Lindsey just moaned with her back to me, she has no time to do that. I was comi...
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What agent could do to change your mind?
Change all the staff in Luton, feel sorry for any tenants!!!
Was this helpful? Yes
Sep 03,2014
Minithumbdown
By:
Sep 03,2014
0 people found
this helpful
Not very helpful pay for a service and have to do all the work our self let the tenant trash house and never got deposit next tenant was let to get away with rent for months and is still behind my hubby is a missing person and they wobtvtransfer money to my account to get mortgage paid so will end up repossed tgey say I did not sign to say its mine so they should check whos paying the mortgage to see if it can be rented out I know I signed first lot no on signed the second time and the mortgage ...
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What agent could do to change your mind?
do what I pay them for and what I want them to do so my house does not get repossed they know all the circumstances of why he goes missing so should be more understanding and I should not have to pay a solicitor wgen money is tighter than ever to get this done as my name is on there details and also onthe mortgage
Comment on agent fees
waste of space this company
Was this helpful? Yes
May 16,2014
Minithumbdown
By:
May 16,2014
0 people found
this helpful
I contacted Lenwell to arrange a viewing of a flat for my granddaughter on 10 May 2014 and spoke to Agatha. I gave her a profile and asked her to put it to the landlord before the viewing so no one would be wasting their time. Agatha was very pleasant, she contacted the landlord, rang me back and arranged a viewing for 3pm on Wednesday 14 May, She also said she would contact my granddaughter direct to confirm. Neither of us had heard anything by 2pm on Wednesday so I telephoned Lenwell, Agatha...
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What agent could do to change your mind?
To have been more courteous and be apologetic when they have not fulfilled the customer\'s expectation.
Was this helpful? Yes
Sep 11,2013
Minithumbdown
By:
Sep 11,2013
2 people found
this helpful
What can I say about Lenwell, especially the Luton branch. It took them a year to come and fix a crack in my window that was over a meter long, it took them two years to come and clear toxic mold in my bedroom which lead me to have several asthma attacks. And finally they did not give me back my deposit as they claimed my flat was furnished by them even though I had photos to prove I had my own furniture in there. The manager of the Luton branch can not do their job and their director is just as...
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Was this helpful? Yes
Aug 21,2013
Minithumbdown
By:
Aug 21,2013
2 people found
this helpful
I have used Lenwells to let properties for several years and the customer service of their \'management\' team has gone from bad to worse, to the end where it is less hassle for me to manage the properties myself. I would;d NEVER use them again to manage any property of mine and as for the Manager Andrew very rude and unhelpful!...
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Was this helpful? Yes
Aug 10,2013
Minithumbdown
By:
Aug 10,2013
1 people found
this helpful
When we met them, they were friendly, proactive, open to communication; they replied to all our enquiries almost instantly. When we had to leave the property.... and absolute nightmare. We had to experience their really bad service, their total lack of professionalism, while our deposit is still pending - and it is more than two months! They said they would contact us, but have proven not that proactive this time. We have to call them continuously and still have no response. Lousy service, in...
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Was this helpful? Yes
Apr 18,2013
Minithumbdown
By:
Apr 18,2013
2 people found
this helpful
Viewing a place the agents will tell you anything that will lead to a quick sell (ie wrong/ cheaper council tax bands, that they will organise to clean the place, that they will have any useless items from former tenants removed etc). Renting: they didn\'t organise for any cleaning/ removal of objects, once we moved in they said it was our problem; the itinerary was from two years before we moved in - I had to do it myself and when I handed it into the office they "lost" it (luckily I ...
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Was this helpful? Yes
Jan 23,2013
Minithumbdown
By:
Jan 23,2013
5 people found
this helpful
The Letting Agent is the worst I have ever come across, they are all smiles under they hand over the keys and then you are on your own. I have sent countless correspondance and have been completely ignored. Unprofessional, unhelpful and completely heartless management team. DO NOT BOTHER USING THEM, check the properties yourself if you have already moved in as they don\'t bother, do your own inventories as I am STILL waiting after 2 months for the one promised. My bank never received DD details ...
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Was this helpful? Yes
Jul 06,2012
Minithumbdown
By:
Jul 06,2012
5 people found
this helpful
PLEASE TAKE NOTE FROM THE OTHER BAD REVIEWS FOR THIS AGENT . THEY ARE TERRIBLE . The staff are rude and unprofessional. Our tenants were great they paid their rent on time each month, however lenwell would often keep the money for up to 3 weeks before transferring it into our account. This would be worst if it was a bank holiday. If you rang them the staff would be surly or rude. We paid them £100 pcm so that they could collect rent and look after the property but they only visited it once a ...
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Was this helpful? Yes
By: Rob Wellstead
Aug 09, 2012
View all comments (1)
I am very sorry that you have been unhappy with the service we have provided. We are a large agency with four offices and manage in excess of 2,000 properties. We take all feedback good and bad seriously and I would welcome the opportunity to investigate your complaint in further detail. We are proud to hold the Sunday Times GOLD award for Customer Service (awarded in 2010) and aim to provide the highest level of customer service in our industry. As the owner of the business I welcome any feedba....
Oct 26,2011
Minithumbdown
By:
Oct 26,2011
4 people found
this helpful
How do they received the Sunday time 2010 Gold award? Am I the only unlucky tenant? Since day one we moved into the rented property through lenwell we have discovered the shower doesn't work properly as cannot adjust the temp and turn on and off, the Kichen extractor fan doesn't work at all ( it is a open lounge kichen). We haven't been informed any of the problems and didn't receive the inventry list untill 3 and half weeks later. We have called the local office many times but as far as they...
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Was this helpful? Yes
By: clairebear
Nov 01, 2011
View all comments (1)
You are not the only one with problems! We have the same issues I sent a email to them (and have proof) of a leak back in january 2010 and still nothing has been done! I had holes in my bathroom since being 28 weeks pregnant with my son and it was fixed when he was 7 months old! Balcony leaks downstairs and men have yet to come and fix everything that was back in March 2010 and still nothing and after all this and over £100 spent on phone calls to them and the building owners they still claim....
Areas covered
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Services offered
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
25% customers were satisfied with fees 0% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 4 0 11 0 0 0 0 0 1
angela and various staff various stall all r equally rude - upload your photo angela and various staff various stall all r equally rude
2 reviews

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Lenwell  - upload your photo Lenwell
0 reviews

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Agatha  - upload your photo Agatha
0 reviews

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Lindsay  - upload your photo Lindsay
1 reviews

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Malik  - upload your photo Malik
1 reviews

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Richard Sharpe - upload your photo Richard Sharpe
1 reviews

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Abigail Price - upload your photo Abigail Price
2 reviews

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Abbey Hartwig Richard Sharp and ray cormer all equally r - upload your photo Abbey Hartwig Richard Sharp and ray cormer all equally r
1 reviews

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Rob the owner or founder - upload your photo Rob the owner or founder
1 reviews

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Awards won by Lenwell Property Services, Luton LU1 2QH

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