Lenwell Property Services
Luton, LU1
1.7/5, 28 reviews
21% recommended
50% lettings valuation accuracy
37% lettings fee satisfaction
No company information

Opening Hours
Address

Lenwell Property Services
8 Wellington Street
Luton
Bedfordshire
LU1 2QH
01582 616263

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 37% £550 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 5 5 16 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS DPS
Latest Properties

No Properties

“As an overseas first-time landlord, I wanted the security of ......”

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May 07,2019
Minithumbdown
By: 'David (Hitchin)'
May 07,2019
6 people found
this helpful
As an overseas first-time landlord, I wanted the security of knowing my monthly management fee would provide me (and my tenants) with a professional, responsive and trouble-free service. Over three years, I had a number of issues with regard to Lenwell giving correct, legal advice ...
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Comment on agent fees
Probably fair if the service was delivered as expected.
Was this helpful? Yes

“bad communication and keeping deposit...”

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Apr 06,2019
Minithumbdown
By: 'w aziz'
Apr 06,2019
4 people found
this helpful
Poor customer service. Dont reply to emails. Dont respond to complaints. Flat had over 10 issues of which not 1 was fixed in 6 months. They lie to keep your deposit. MALIK lied saying flat was freshly painted. He does not reply to emails. When you phone he ...
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Comment on agent fees
Extortionate fees. Even £99 inspection fee.
Was this helpful? Yes

“Abbey Hartwig / Richard S / Malik / Jasmine / Tamara...”

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Feb 20,2019
Minithumbup
By: 'Rakhee'
Feb 20,2019
1 people found
this helpful
I viewed the property with Abbey, who was very professional and helpful. The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues. ...
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Comment on agent fees
I would recommend the agent but advice to tenants; know your rights and be vigilant. They are friendly and will get things done, but do need a push sometimes.
Was this helpful? Yes

“Very helpful...”

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Nov 06,2018
Minithumbup
By: 'Jolanta'
Nov 06,2018
1 people found
this helpful
I just rented a property through lenwell. Abbey and staff helped me from start to finish. I just want to say a massive thank you....
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Was this helpful? Yes

“Excellent service...”

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Nov 02,2018
Minithumbup
By: 'Mrs Hudson'
Nov 02,2018
0 people found
this helpful
I have several properties with Lenwell's and they have always provided me with an excellent service and great tenants. I wouldn't go anywhere else. I deal with Richard and Abbey on a regular basis, who are always extremely helpful....
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Was this helpful? Yes

“Fantastic service...”

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Nov 01,2018
Minithumbup
By: 'Rachel'
Nov 01,2018
0 people found
this helpful
I've just moved into my new flat and I couldn't be happier with the service I have received. Absolutely great from start to finish! I dealt with Abbey from the first moment when she showed me the property. Polite elegant professional lady with my best ...
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Comment on agent fees
Average
Was this helpful? Yes

“Good service...”

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Nov 01,2018
Minithumbup
By: 'Daniella'
Nov 01,2018
0 people found
this helpful
I used Lenwells as was recommended to me through a friend. Great service! Happy with my house, will definitely be staying with these guys. I would also like to thank girl who helped me with everything, I think her name was Abbey. Definitely would recommend ...
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Comment on agent fees
Normal
Was this helpful? Yes

“Worst in returning your deposit...”

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Aug 16,2018
Minithumbup
By: 'Jay'
Aug 16,2018
4 people found
this helpful
It took me 45 days to get back my deposit.. Very incompetence staff and trying level best to extract from your money . Funny enough that the managing director Andrew Schroder is too disconnected with situation and staff's fault and mistake and never want to admit....
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Comment on agent fees
Bad
Was this helpful? Yes

“Avoid these scammers at any cost!...”

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Jul 12,2018
Minithumbdown
By: 'Kakar'
Jul 12,2018
4 people found
this helpful
Rented a flat with that have 20 issues which was promised that will be fixed. Guess, they did not even touched one....
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Comment on agent fees
£350 extortionate amount for their crap service. I wish I had read the review I would have never taken the property from this property services for free. It’s a rip-off!
Was this helpful? Yes

“They scammed us. Told us there was Internet setup to ......”

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Jun 14,2017
Minithumbdown
By: 'Jpixels'
Jun 14,2017
4 people found
this helpful
They scammed us. Told us there was Internet setup to the building, just call BT and you are ready to go. Engineer comes out and tell us that the building hasn't even been connected by Open Reach yet, and will take 12 WEEKS after the landlord ...
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Comment on agent fees
They don't deserve any fees...lazy people
Was this helpful? Yes

“Have tried to contact Kelly at Lenwell luton about getting ......”

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May 12,2017
Minithumbdown
By: 'Acla'
May 12,2017
5 people found
this helpful
Have tried to contact Kelly at Lenwell luton about getting our deposit back, have asked for photos and a signed inventory which she have failed to give. Avoid at all costs they are nothing but cowboys...
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Was this helpful? Yes
By: Manasi Ramani
Nov 15, 2017
View all comments (2)
Very true . Even I am having the same issue . There is no hot water facility apart from shower (over a month now) as due to short circuit in house for which they have not even provided the electrician and I got my mine who charged me £90 for 10 minutes . I have not received money yet from Lenwell which they said they will pay me back. That's sad and no signs of professionalism. ...

“Dreadful company, avoid at all costs! The property my partner ......”

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Sep 28,2016
Minithumbdown
By: 'Tenant'
Sep 28,2016
3 people found
this helpful
Dreadful company, avoid at all costs! The property my partner rents from LENWELL'S. the place is falling apart she contacts them but they never answer calls or emails. My partner has to end up contacting the owner of the property. In 2 years they have failed ...
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Comment on agent fees
Terrible
Was this helpful? Yes

“I have been discriminated and still is discriminated with this ......”

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Jul 01,2016
Minithumbdown
By: 'Hajra'
Jul 01,2016
4 people found
this helpful
I have been discriminated and still is discriminated with this unprofessional agency. They mislead tenants with miss-information promise you to get one flat only to find your self in another flat. They never offered me viewing they just add prices of rent which wasn't advertised. ...
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Comment on agent fees
Bad for the bad service thet give.
Was this helpful? Yes

“BE AWARE!!! Lenwell can proof to be the worse nightmare ......”

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Mar 14,2016
Minithumbdown
By: 'Rafael'
Mar 14,2016
5 people found
this helpful
BE AWARE!!! Lenwell can proof to be the worse nightmare to anyone!!! In short, they will lie to you, they will hide information from you and threat you if they believe you don`t know your rights. Their staff are rude and their cleaning, maintenance ...
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What agent could do to change your mind?
Really high fees
Attached Filesnbsp;
Comment on agent fees
Really high fees
Was this helpful? Yes

“They will lie to you about the property that you ......”

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Nov 02,2015
Minithumbdown
By: 'Bob'
Nov 02,2015
6 people found
this helpful
They will lie to you about the property that you are looking to rent e.g. that they will clean the property if it needs it, remove previous tenant's property, council tax bands. They will provide you with out of date inventories for the property. ...
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What agent could do to change your mind?
They just need t have an ethical code of standards that they can follow. They tend to give themselves awards and display them on their websites/ email signatures but you can never actually find these awarding organisations. Lenwell give themselves their awards. All of their staff are trained to maximize profit without any ethical guidelines, essentially like chuggers or cold callers.
Attached Filesnbsp;
Was this helpful? Yes

“I had several episodes of dealings with Lenwell Property Services ......”

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Oct 27,2015
Minithumbdown
By: 'Joel'
Oct 27,2015
3 people found
this helpful
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them. I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (...
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Comment on agent fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
Was this helpful? Yes

“I think the standard of service is terrible, I'm just ......”

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Mar 05,2015
Minithumbdown
By: 'jade'
Mar 05,2015
3 people found
this helpful
I think the standard of service is terrible, I'm just recognised as a Tennant and nothing else. It's like talking to the cast of phone shop...one rude lady In particular who for 5 weeks now has not got back to me on whether or not ...
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Was this helpful? Yes

“The agent has been really poor, I won't be using ......”

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Oct 22,2014
Minithumbdown
By: 'lutonfella'
Oct 22,2014
3 people found
this helpful
The agent has been really poor, I won't be using them again. I have been lied to about tenants, the agency does not vet people anywhere near as thoroughly as they claim to. They have an irritating habit of and adding extra fees all the ...
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Was this helpful? Yes

“Received a phone call from Lyndsey, saying she has 4 properties ......”

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Sep 14,2014
Minithumbdown
By: 'Tina'
Sep 14,2014
3 people found
this helpful
Received a phone call from Lyndsey, saying she has 4 properties and sent me email with details. Fine, I liked them and requested viewing on Tuesday. She knew, I am coming from Cornwall, just to see this properties. She did not answer to any email, any ...
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What agent could do to change your mind?
Change all the staff in Luton, feel sorry for any tenants!!!
Attached Filesnbsp;
Was this helpful? Yes

“Not very helpful pay for a service and have to ......”

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Sep 03,2014
Minithumbdown
By: 'not a happy person'
Sep 03,2014
2 people found
this helpful
Not very helpful pay for a service and have to do all the work our self let the tenant trash house and never got deposit next tenant was let to get away with rent for months and is still behind my hubby is a missing ...
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What agent could do to change your mind?
do what I pay them for and what I want them to do so my house does not get repossed they know all the circumstances of why he goes missing so should be more understanding and I should not have to pay a solicitor wgen money is tighter than ever to get this done as my name is on there details and also onthe mortgage
Attached Filesnbsp;
Comment on agent fees
waste of space this company
Was this helpful? Yes

“I contacted Lenwell to arrange a viewing of a flat ......”

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May 16,2014
Minithumbdown
By: 'A most unprofessional company do no deal with the'
May 16,2014
2 people found
this helpful
I contacted Lenwell to arrange a viewing of a flat for my granddaughter on 10 May 2014 and spoke to Agatha. I gave her a profile and asked her to put it to the landlord before the viewing so no one would be wasting their time. Agatha ...
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What agent could do to change your mind?
To have been more courteous and be apologetic when they have not fulfilled the customer's expectation.
Attached Filesnbsp;
Was this helpful? Yes

“What can I say about Lenwell, especially the Luton branch. ......”

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Sep 11,2013
Minithumbdown
By: 'alexis'
Sep 11,2013
5 people found
this helpful
What can I say about Lenwell, especially the Luton branch. It took them a year to come and fix a crack in my window that was over a meter long, it took them two years to come and clear toxic mold in my bedroom which ...
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Was this helpful? Yes

“I have used Lenwells to let properties for several years ......”

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Aug 21,2013
Minithumbdown
By: 'Unhappy Landlord'
Aug 21,2013
3 people found
this helpful
I have used Lenwells to let properties for several years and the customer service of their 'management' team has gone from bad to worse, to the end where it is less hassle for me to manage the properties myself. I would;d NEVER use them ...
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Was this helpful? Yes

“When we met them, they were friendly, proactive, open to ......”

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Aug 10,2013
Minithumbdown
By: 'Silvia'
Aug 10,2013
2 people found
this helpful
When we met them, they were friendly, proactive, open to communication; they replied to all our enquiries almost instantly. When we had to leave the property.... and absolute nightmare. We had to experience their really bad service, their total lack of professionalism, while our deposit ...
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Was this helpful? Yes

“Viewing a place the agents will tell you anything that ......”

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Apr 18,2013
Minithumbdown
By: 'Przemek'
Apr 18,2013
3 people found
this helpful
Viewing a place the agents will tell you anything that will lead to a quick sell (ie wrong/ cheaper council tax bands, that they will organise to clean the place, that they will have any useless items from former tenants removed etc). Renting: they didn't ...
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Was this helpful? Yes

“The Letting Agent is the worst I have ever come ......”

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Jan 23,2013
Minithumbdown
By: 'wakeenzo'
Jan 23,2013
6 people found
this helpful
The Letting Agent is the worst I have ever come across, they are all smiles under they hand over the keys and then you are on your own. I have sent countless correspondance and have been completely ignored. Unprofessional, unhelpful and completely heartless management team. ...
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Was this helpful? Yes

“PLEASE TAKE NOTE FROM THE OTHER BAD REVIEWS FOR THIS ......”

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Jul 06,2012
Minithumbdown
By: 'bounce'
Jul 06,2012
6 people found
this helpful
PLEASE TAKE NOTE FROM THE OTHER BAD REVIEWS FOR THIS AGENT . THEY ARE TERRIBLE . The staff are rude and unprofessional. Our tenants were great they paid their rent on time each month, however lenwell would often keep the money for up to 3 weeks before transferring ...
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Was this helpful? Yes
By: Rob Wellstead
Aug 09, 2012
View all comments (1)
I am very sorry that you have been unhappy with the service we have provided. We are a large agency with four offices and manage in excess of 2,000 properties. We take all feedback good and bad seriously and I would welcome the opportunity to investigate your complaint in further detail. We are proud to hold the Sunday Times GOLD award for Customer Service (awarded in 2010) and aim to provide the highest level of customer service in our industry. As the owner of the business I welcome any feedba ...

“How do they received the Sunday time 2010 Gold award? Am ......”

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Oct 26,2011
Minithumbdown
By: 'LEE'
Oct 26,2011
5 people found
this helpful
How do they received the Sunday time 2010 Gold award? Am I the only unlucky tenant? Since day one we moved into the rented property through lenwell we have discovered the shower doesn't work properly as cannot adjust the temp and turn on and off, the ...
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Was this helpful? Yes
By: clairebear
Nov 01, 2011
View all comments (1)
You are not the only one with problems! We have the same issues I sent a email to them (and have proof) of a leak back in january 2010 and still nothing has been done! I had holes in my bathroom since being 28 weeks pregnant with my son and it was fixed when he was 7 months old! Balcony leaks downstairs and men have yet to come and fix everything that was back in March 2010 and still nothing and after all this and over £100 spent on phone calls to them and the building owners they still claim t ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Lenwell Property Services, Luton LU1 2QH


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