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    Kieron
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    Dominic Horn
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    Andrew Schroeder
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Lenwell Property Services

2 West Street Dunstable
Bedfordshire
LU6 1SX

01582 543680

Jul 23,2015
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By:
Jul 23,2015
3 people found
this helpful
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one of our taps in the kitchen never worked while we we're there they never bothered coming out and fixing it , damp was a serious problam we had to get a dehumidifier that cost £150 i was pregnant at the time while living there , mould got everywhere we...
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Was this helpful? Yes
By: Rob Wellstead - MD of Lenwell
Jul 23, 2015
View all comments (1)
Hi, So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email rob@lenwell.com I would be pleased to try and resolve the issues you've had.....
Jan 25,2015
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By:
Jan 25,2015
2 people found
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office Lied to when starting an agreement Asked to pay charges which should not have been levelled Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted by Andrew Schroeder) Shouted at in the office Threatening behaviour from the manager banging his fists, shouting and thrusting his hands in your face Roger Marsh has a bad name but never experienced anything the likes of...
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What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted in
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Was this helpful? Yes
By: Avoid Lenwell
Jan 27, 2015
View all comments (3)
So just to add one point these are not allegations these are statement of facts which you should be well aware of. I think compensation should have been offered by you.....
Mar 22,2014
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By:
Mar 22,2014
2 people found
this helpful
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, as an example is no central heating for months with one of the coldest winters and a 2 months old baby. None of my concerns, letters, calls, or complaints did any difference for Lenwell to get it repaired sooner. It was from around December till July the following year until finally t...
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What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.
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Oct 22,2013
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By:
Oct 22,2013
4 people found
this helpful
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who\'s partner was threatening to staff members even before the agreement had been signed. The agent failed to realise the tenant had not paid any rent from the date the tenant moved in until 4 months had passed, this tenant also had no job and no guarantors. I spoke to the person tonight who deals with rent arrears on a relaxed conversation and was told t...
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What agent could do to change your mind?
Maybe just doing their job would be nice for a start.
Was this helpful? Yes
May 18,2013
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By:
May 18,2013
2 people found
this helpful
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for a second time so. I could arrange for furniture etc. Lenwell were very quick to take my money but all other communication from then on pretty much stopped. They cancelled my appointment half hour before my second viewing without any apology, then for the following 3 wee...
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May 08,2013
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By:
May 08,2013
3 people found
this helpful
Dear to whom this may concern I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as to the bad experience I have had with Lenwells as they really do give estate agents a bad name. Myself, nephew and my husband Mr T Panayioutou drove up on 23rd to 25th April 2013 to start the clear up of my property and we were shocked to ...
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What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.
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Oct 04,2012
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By:
Oct 04,2012
1 people found
this helpful
When I moved into bedfordshire I used lenwell to find me and my partner a flat to rent, they were vert helpful to begin with but the problems started soon after we moved in. As it got colder and we started wanting to use our heating we realised we had none. we contacted lenwell who told us to contact our landlord even though they are a managing agent they done nothing, along with the landlord who after countless amounts of time asking him and even coming round to the property still done nothing....
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Kieron  - upload your photo Kieron
1 reviews

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Dominic Horn - upload your photo Dominic Horn
1 reviews

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Andrew Schroeder - upload your photo Andrew Schroeder
1 reviews

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