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Lenwell Property Services

2 West Street Dunstable
Bedfordshire
LU6 1SX

01582 543680
Website not available

Properties for Sale
Properties to Rent

“Lenwell's Dunstable are a great agent. 10/10...”

Mar 15,2018
Minithumbup
By: 'Ks & As'
Mar 15,2018
0 people found
this helpful
Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family. All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process. When we were ...
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Comment on agent fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
Was this helpful? Yes
Jul 23,2015
Minithumbdown
By: 'Sam'
Jul 23,2015
4 people found
this helpful
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one ...
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Was this helpful? Yes
By: Rob Wellstead - MD of Lenwell
Jul 23, 2015
View all comments (1)
Hi, So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email rob@lenwell.com I would be pleased to try and resolve the issues you've had. ...
Jan 25,2015
Minithumbdown
By: 'Avoid Lenwell'
Jan 25,2015
3 people found
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office Lied to when starting an agreement Asked to pay charges which should not have been levelled Vulnerable tenant harassed into paying money she should not have paid (denied and then ...
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What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted in
Attached Files
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Was this helpful? Yes
By: Avoid Lenwell
Jan 27, 2015
View all comments (3)
So just to add one point these are not allegations these are statement of facts which you should be well aware of. I think compensation should have been offered by you. ...
Mar 22,2014
Minithumbdown
By: 'Ignacio'
Mar 22,2014
2 people found
this helpful
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, ...
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What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.
Attached Files
Was this helpful? Yes
Oct 22,2013
Minithumbdown
By: 'JAY Landlord'
Oct 22,2013
4 people found
this helpful
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who\'s partner was threatening to staff members even before the agreement had been signed. The ...
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What agent could do to change your mind?
Maybe just doing their job would be nice for a start.
Attached Files
Was this helpful? Yes
May 18,2013
Minithumbdown
By: 'Cat woman 89'
May 18,2013
2 people found
this helpful
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for ...
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Was this helpful? Yes
May 08,2013
Minithumbdown
By: 'Katina.P'
May 08,2013
3 people found
this helpful
Dear to whom this may concern I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as ...
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What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.
Attached Files
Was this helpful? Yes
Oct 04,2012
Minithumbdown
By: 'Grace Taylor'
Oct 04,2012
1 people found
this helpful
When I moved into bedfordshire I used lenwell to find me and my partner a flat to rent, they were vert helpful to begin with but the problems started soon after we moved in. As it got colder and we started wanting to use our ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
33% customers were satisfied with fees 33% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 3 1 3 0 0 0 0 0 1

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Lenwell Property Services, Dunstable LU6 1SX

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