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    Ruth Carter
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    Angela Ziemelis
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    Simon
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    Kate
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Lenwell Property Services

103 High Street Bedford
Bedfordshire
MK40 1NE

0123

Nov 03,2016
Minithumbdown
By:
Nov 03,2016
0 people found
this helpful
Anyone but Ruth, i didn't want to go to her in order to rent property, 2 i was interested in and was willing to pay everything upfront but she kept making excuses, fed up of her, AVOID lenwell, unhelpful, the manager isn't much help herself. Watson Mitchell leaders helped me secure property nice and easy whereas lenwell are not persistent and very unhelpful. Normally not someone to write a review however they were very upsetting and don't want to do anything to help....
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Apr 29,2016
Minithumbdown
By:
Apr 29,2016
1 people found
this helpful
I wish i have read all these coments before waisting our all day. A week advance Get appointment to view property they said all done for you then appointment day i called the branch at 930 just to make sure that we still viewing the property they said yes yes yes all oky & they just change the timing from 1.30 to 2.15 i said oky no problem at 2o clock while we was on our way they call us oh i am sorry the tenants have some illness just to let you know......oh my god a week time and they tell...
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What agent could do to change your mind?
I dnt kno they are just nit professional
Comment on agent fees
I dnt kno they are just nit professional
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Apr 17,2013
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Apr 17,2013
2 people found
this helpful
Moved into a property 7 weeks ago, Lenwell told me at the last minute that I would have to wait about 4 weeks to have a electric meter fitted. It transpired that I could not have a meter fitted as the property has an illegal electric connection. Further problems also with the condition of the flat, no fire door, toilet not flushing, being left unable to top up electric meter in flat next door that supplied mine and food going off, no hot water, not able to cook, no heating, etc. Lenwell ...
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What agent could do to change your mind?
Ridiculous Customer Service, never in 15 years of renting have I come across such an uncaring company. I would never recommend you to anyone
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Nov 13,2012
Minithumbdown
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Nov 13,2012
3 people found
this helpful
The letting section appear good at getting tenants into a property but the service of this companies management section is shocking. You complain and give them deadlines to return calls and they ignore these deadlines. They pass the buck between the internal departments and will do all they can to avoid admiting mistakes made by agents they have used. When you formally complain you will get a call from a manager who will attempt to make you feel better while still doing nothing to address th...
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Aug 28,2012
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Aug 28,2012
0 people found
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Unfortunately I didn\'t had access to this reviews before I rented with this agency, otherwise I wouldn\'t have done it. I moved recently to Bedford and I was looking for bedroom to rent just for a few months, a temporary thing until I find a house to move permanently. Lenwell was one of the agencies I tryed. I talked to Ms Ruth and she said she had a room. A lady called Stevie showed me 2 rooms. They were dirty and there was no matress on the beds. I asked her about those things and about wi-fi...
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What agent could do to change your mind?
At this time, nothing. Only giving me back all the money I have spent with them. I will never want nothing to do with them again.
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Aug 21,2012
Minithumbup
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Aug 21,2012
0 people found
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The Bedford branch was amazing when I was viewing flats, being only 19 years old at the time, I found the team really friendly and efficient. Simon showed me around many flats before I found the one I rent at the moment, he was patient and informative. The level of customer service within the office at Bedford was outstanding, Ruth was amazing when dealing with the admin, she made everything clear about my tenancy agreement, deposit and my contents insurance. 3years ago i moved in, and still my ...
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Jun 21,2012
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Jun 21,2012
0 people found
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As mirrored by many other comments, the staff were initially friendly & helpful. However, after move in the attitude changed and they became unhelpful and curt. Correspondence was written in a manner implying the tenant was guilty until proven innocent. Problems were slow to be resolved and only then after being chased and reminded or the problems\' details. Disappointed....
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What agent could do to change your mind?
Correspondence should have been polite, slow to resolve problems, had to remind agent of problems when chasing.
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Mar 08,2012
Minithumbdown
By:
Mar 08,2012
4 people found
this helpful
To begin with Lenwells were professional and polite; the service in the Bedford branch was good. However, having lived in a Lenwell managed property for three years I can agree with the majority of tenant reviews here (notice the good reviews are from landlords...). The house appeared to have been vacant for a while since the general state of the house was not good, the gardens were not well kept and had overgrown and the grass was a foot long. We had to update the inventory which claimed th...
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By: Avoid Lenwell
Jan 25, 2015
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Actually when you read the reviews you will observe Landlords are as unhappy with the staff and service as tenants. Some of us care for our tenants and object to vulnerable tenants being exploited and then Lenwell lieing about the situation.....
Nov 01,2011
Minithumbup
By:
Nov 01,2011
2 people found
this helpful
I have found lenwells to be an incredibly professionsal and responsive letting agent. They have managed my properties for 3 years and I have never had any issues, I would thoroughly recommend them and in particular Ruth who has provided an outstanding and professional service at all times, she will always go the extra mile. They are the best agency I have ever used....
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By: Avoid Lenwell
Jan 25, 2015
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Yep would appear that the Bedford branch is somewhat better than the disgrace of agency in Dunstable / Luton from reading the reviews....
Oct 24,2011
Minithumbup
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Oct 24,2011
2 people found
this helpful
I have to say that Lenwell have been very helpful and supportive. I lost my husband a few years ago. He dealt with all the correspondence when letting out our flats, so when he died I had no clue on what needed to be done. The very lovely Ruth Carter helped with everything. She took all the stress and problems that needed to be sorted and did just that with her lovely team at Bedford. Thank you guys....
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Oct 20,2011
Minithumbup
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Oct 20,2011
1 people found
this helpful
Well, I have read the negative reviews and ask myself if we are talking about the same agents. Lenwell in Bedford let and manage all my properties in Bedford and have do so for over 5 years. The service is excellent. Communication is very efficient, phone, email, SMS, and mail. Payments are handled efficiently and without fuss. Any problems with the properties are resolved quickly, to both the tenants and my satisfaction. Special mention goes to Ruth Carter who is a true professional, she is ...
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Oct 19,2011
Minithumbup
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Oct 19,2011
2 people found
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Lenwells, Bedford, have arranged lettings on my property over a few years now and I must say that the Bedford office is incredibly professional and efficient. My property has not had any period of time unlet since they have taken over the management (which was a concern for me as my previous agents failed to get tenants in). I would score the Bedford office very highly. In all truthfulness, my dealings with the Luton property management department have however been far from satisfactory, result...
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Oct 18,2011
Minithumbup
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Oct 18,2011
1 people found
this helpful
always get great service from the bedford office especially! friendly and helpful staff...
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Oct 17,2011
Minithumbup
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Oct 17,2011
1 people found
this helpful
I have used Lenwell in Bedford for the past four years and found them to be the most professional and honest letting agent to deal with. Living abroad as I do I need to have an agent who is 110% reliable, which Lenwell are, ensuring rents are paid on time, inspections are carried out and the landlord is sent a full report. One of the proprties Lenwell manage for me is at the upper end of the scale and I was amazed at the amount of checks and references Lenwell undertook to ensure I had the rig...
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Oct 14,2011
Minithumbup
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Oct 14,2011
1 people found
this helpful
Curious how the reviews on the site all seem to be written by the same person in the same style... As a landlord of a number of properties all managed by Lenwell I have nothing but praise for Kate's team in Bedford. Professional, kind, curteous and friendly even when faced with Bedford's worst. Give them a break for heavens sake - no one person or company is perfect but they do a demanding job very well and deserve the highest praise in my opinion....
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By: Avoid Lenwell
Jan 25, 2015
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Really I have noticed a theme of same worded compliments for the Bedford office One of your agents in the Dunstable branch should have been arrested for theft and fraud and you attempted at first to cover it up. Particularly shocking as the tenant was vulnerable....
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Ruth Carter - upload your photo Ruth Carter
4 reviews

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Angela Ziemelis - upload your photo Angela Ziemelis
0 reviews

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Simon  - upload your photo Simon
1 reviews

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Kate  - upload your photo Kate
1 reviews

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