Leaders - Worthing, BN11 - Reviews

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Customer Reviews

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1 Star Review

Sep 06,2017

By: 'Louisa'

Sep 06,2017

Services: Lettings (as a Tenant)
Rent PCM: £780
Would you recommend?: No
Postcode: bn11

Lettings (as a Tenant)
Rent PCM: £780
Postcode: bn11

1 people found
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Would never ever recommend this company. Such a bad, unsympathetic manner towards the tenants and just interested in 'extorting' money from them in any ludicrous way. Their checkout reports are completely made up and their so called customer service team need re-training. One example - taking a photo of a spider that had made a web after we had cleaned the property, and we'd already vacated it, and accusing us of leaving the place 'unclean'!! I would have allocated this review to someone in the ...
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Comment on agent fees

Fees are ridiculous and seems made up as they go along. A tenant is expected to go along with it and pay it.

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1 Star Review

Jan 30,2017

By: 'Kitten169'

Jan 30,2017

Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: BN11

Lettings (as a Tenant)
Rent PCM: £450
Postcode: BN11

1 people found
this helpful

Appalling (lack of) service. Calls weren't responded to and fobbed off when repairs needed doing, and when they finally got around to it, charged for it. Demanded inspections without sufficient notice and refused to schedule these at a convenient time. Rude and unhelpful....
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Comment on agent fees

Extortionate

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By: Adam Hills

Jan 31, 2017

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Dear Kitten169, Thank you for supplying your review. I am concerned to hear of your experience with the Worthing branch and as Branch Manager would like to investigate this for you. Please can you email me directly with the concerning property address. Kind Regards Adam Hills ...

1 Star Review

Sep 23,2016

By: 'Felix'

Sep 23,2016

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN44

Lettings (as a Tenant)
Postcode: BN44

4 people found
this helpful

Simply rude and disrespectful. I went to see a house for rent and they *showed me the house swore they were going to call me back even if the landlord was not interested in me as a tenant. Guess what? Of course they didn't call back and I had to see online that the house has now been rented. Is it really that difficult to call back or even spend 20 seconds to send an email? I will never use their BAD "service" again. Just disgraceful....
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Comment on agent fees

Bad

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5 Star Review

Feb 04,2013

Deborah Wegner

By: 'sf'

Feb 04,2013

Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:

Lettings (as a Landlord)
Postcode:

0 people found
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This is a good review for Deborah Wegner at Worthing Leaders branch. Deborah is always a pleasure to talk to , even when the office is really busy. She always has time for people and makes us feel special....
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5 Star Review

Nov 29,2012

Karen OWEN

By: 'Robert'

Nov 29,2012

Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN11

Lettings (as a Tenant)
Postcode: BN11

0 people found
this helpful

I have now rented through Leaders twice, First time last year through Rustington and 4 months ago through Worthing office. The staff at both Rustington and Worthing are particularly friendly and helpful. They are always polite and go out of their way to make sure that the rental journey progresses smoothly. The Normal problems have arisen at the property, and they have always been dealt with quickly and efficiently....
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5 Star Review

Nov 27,2012

Sue Sinnott

By: 'Brenda'

Nov 27,2012

Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN11

Lettings (as a Tenant)
Postcode: BN11

0 people found
this helpful

I have been with Leaders for 2years and have on several occassions had to contact them with problems that occured with the property I rent, most of the time the response and service we received from them resolved the problem straight away but we did have a situation which took 2 months to resolve which was not all Leaders fault that it took so long but each time I contacted Leaders they were very apologetic and kept me informed of progress to resolve the complaint. All staff that I speak with ar...
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4 Star Review

Nov 26,2012

Karen OWEN

Hollie Jenman

By: 'Katie and Noel'

Nov 26,2012

Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: bn13

Lettings (as a Tenant)
Postcode: bn13

0 people found
this helpful

Found staff members very helpful and friendly - Karen Owen was particularly helpful from the very 1st phone call and gave a very professional service. She went out of her way to help us get the best deal from our rent, which we very much appreciated. So far, other staff members have been good in helping us smooth out teething problems in the early days and responses have been prompt. As far as letting agents go, we would use again, probably the best and friendliest service I have experien...
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5 Star Review

Nov 25,2012

Sue Sinnott

By: 'Alan'

Nov 25,2012

Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: bn11

Lettings (as a Tenant)
Postcode: bn11

0 people found
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After moving in to the property let by leaders I can say that the hole experience was very pleasant one, Caroline is very friendly and put us at ease as soon as we steeped though the door she explained everything clearly and preciously. Two weeks after moving in we had a problem with the hot water after contacting leaders Sue sinnot sent an engineer round and the problem was sorted out that day....
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5 Star Review

Nov 15,2012

Caroline Hart

By: 'Mr Ben Jarrett'

Nov 15,2012

Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:

Lettings (as a Landlord)
Postcode:

0 people found
this helpful

I have used another agent in the past and was recommended to Leaders by a current friend of mine who has multiple properties with Leaders, I only have the one flat but was treated like royalty they are a very friendly and professional company and are very knowledgeable in their field My flat was placed on the market with them and was let to a professional tenant in 3 days, I would not hesitate to recommend them 5 *****...
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5 Star Review

Nov 08,2012

Josh Weller

Sally Stewart

By: 'Mrs C Mangan'

Nov 08,2012

Services: Lettings (Prospective customer)
Would you recommend?: Yes
Postcode:

Lettings (Prospective customer)
Postcode:

0 people found
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Josh Weller was the best Lettings agent we came across when searching for a rental house in the month before our baby was due. He understood our needs, our decision making process, and had the ability to think laterally for unobvious solutions. He was also personable, attentive, caring, and professional. If any of the best three or four houses he found for us had had a second toilet we would have become his client in the blink of an eye, and would have felt confident in him managing our tenancy....
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5 Star Review

Aug 23,2012

Hollie Jenman

Sue Sinnott

By: 'Richard Vause'

Aug 23,2012

Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:

Lettings (as a Landlord)
Postcode:

0 people found
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I have always found Leaders at Worthing to be efficient, effective and helpful. They are on top of current legislation and always ensure that concerns raised by the tenants are dealt with swiftly whilst always leeping me up to date....
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