Leaders
Western Road, Brighton, Brighton, BN1
3.9/5, 56 reviews
79% recommended
33% sales valuation accuracy
20% sales fee satisfaction
67% lettings valuation accuracy
20% lettings fee satisfaction
No company information

Opening Hours
Address

Leaders
119-120 Western Road
Brighton
East Sussex
BN1 2AD
01273 720 714

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 20% £0 £0
Lettings 67% 20% £715 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 2 15 9 0 0 0 0 2 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS
Latest Properties

“Absolutely attrocious!...”

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Apr 06,2018
Minithumbdown
By: 'Seafire56'
Apr 06,2018
5 people found
this helpful
Leaders showed a real professionalism at the start of a full management of my flat in Brighton. Unfortunately this was the first and last time I ever saw this. The tenancy has been frought with issues that Leaders have ineffectively dealt with. Their six monthly ...
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Comment on agent fees
Costs for repairs or cleaning are high and in some cases are undertaken to a standard well below the actual costs incurred.
Was this helpful? Yes
By: Long-standing customer
Apr 23, 2019
View all comments (1)
I have used Leaders for many years and have found them polite and efficient. Nikki is particularly good and really quick to act. ...

“So. 4 stars. Not bad. But let's look at the reviews ......”

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Aug 21,2017
Minithumbdown
By: 'Alex'
Aug 21,2017
8 people found
this helpful
So. 4 stars. Not bad. But let's look at the reviews closer, yeh? First let's split them out into Tenants (ave 3.52 stars) vs Landlords (ave 4.57 stars). Also, of 54 reviews, 32 of them were written in November 2012! So that looks suspicious. Let's discount them. Now we get Tenants (2.23 ...
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Comment on agent fees
Average
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“Avoid like the plague - I first went with Leaders ......”

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Feb 04,2017
Minithumbdown
By: 'Seashell87'
Feb 04,2017
10 people found
this helpful
Avoid like the plague - I first went with Leaders in 2015 when I moved into Brighton. So unhelpful.. waited for 4 hours to even get the paperwork signed.. never got an inventory check in report, there was black mould in the bedroom. With almost every other ...
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Comment on agent fees
BAD
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“Rented a flat in central Brighton from them for 4 years . ......”

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Dec 23,2016
Minithumbdown
By: 'Jimbo'
Dec 23,2016
6 people found
this helpful
Rented a flat in central Brighton from them for 4 years . I knew they had a poor reputation locally but having never had issues with letting agents in the past, I was prepared to give them a shot. They are very professional in your immediate dealings ...
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Comment on agent fees
Comparatively with the rest of their local market, they are high.
Was this helpful? Yes

“Dreadful agency who take tenants absolutely for granted. High costs ......”

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Nov 06,2016
Minithumbdown
By: 'Hoverunner'
Nov 06,2016
5 people found
this helpful
Dreadful agency who take tenants absolutely for granted. High costs for referencing; maing new contracts. Sending eviction/termination letters by mistake.Apology? No. Also rhey refuse to give references to other agencies unless you first give formal notice that are leaving....
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Comment on agent fees
Reference fees are high and unavoidable. If you pay 6 months up front (7.5 months if you include the deposit) you still have to pay £60 each time you renew the contract.
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“Well moving in was great although the fees were expensive ......”

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Oct 06,2016
Minithumbdown
By: 'Emma'
Oct 06,2016
6 people found
this helpful
Well moving in was great although the fees were expensive for a flat where it was just introductory! The problems began when moving out! Not asking premission to come for viewings all the time! Once moved out deposit hasn't been returned and they lie on ...
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Comment on agent fees
Agents feed are £210 each and let's be honest all I did was full in a form. They asked my employer to confirm me and that was it so a bit mugged off at the beginning!
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“Leaders Brighton - western road - do not use this ......”

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Dec 09,2015
Minithumbdown
By: 'Leaders-Brighton-SHIT'
Dec 09,2015
8 people found
this helpful
Leaders Brighton - western road - do not use this company! They took a holding fee over three weeks ago. I have an email from them confirming they would return the holding fee and they still have not returned it to me. They keep saying ...
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What agent could do to change your mind?
They could have refunded me the cash when they said they would. I asked them to do it via CHAPS and they still didn't do it!
Attached Filesnbsp;
Comment on agent fees
Expensive!
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“It was a few years ago that I made the ......”

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Dec 14,2014
Minithumbdown
By: 'Flaxtown'
Dec 14,2014
6 people found
this helpful
It was a few years ago that I made the mistake of renting from Leaders, but I was telling a friend to beware of this awful company today and they suggested I write a brief review to warn others. Leaders is not an estate agents ...
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What agent could do to change your mind?
I am not sure that there is a way to improve the behaviour of staff at Leaders towards Tenants as customers as it clearly contrary to its business model. I would however caution its staff, if they ever want to work in a more sophisticated industry like retail (unless its a pawn shop), banking (unless its the debt collection department) or any other type of business with customers (unless they are kept away from them) they will need modify their attitudes and behaviour quite significantly.
Attached Filesnbsp;
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By: carl mauri
Sep 11, 2016
View all comments (1)
wow, what a review & so well written.i am currently experiencing all the problems of your review with leaders & have read so many other negative reviews un yet I see they are 4.3/5 doesn't add up ! how are these people still operating ...

“The service was dreadful. The quality of the checkout and ......”

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Dec 10,2014
Minithumbdown
By: 'Angry Landlors'
Dec 10,2014
5 people found
this helpful
The service was dreadful. The quality of the checkout and visit reports were terrible and missed obvious damage to the property, lack of cleaning and removal of items by the tenants. Work carried out by their contractors has been very poor and had to be ...
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“Karen dealt with the renewal of a tenancy extremely quick (24 ......”

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Jun 02,2014
Minithumbup
By: 'Eva'
Jun 02,2014
0 people found
this helpful
Karen dealt with the renewal of a tenancy extremely quick (24 hour turnaround) and efficient. I cannot praise her more highly. The property management team, especially Karen are FAB!!!...
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“Adam was just the person who helped us get our ......”

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Mar 12,2014
Minithumbup
By: 'Lucrecia'
Mar 12,2014
0 people found
this helpful
Adam was just the person who helped us get our flat and the rest of the staff has been just as great, anytime there was a problem they would be very fast to respond and always sending someone over to look at problems and fix ...
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“After damage to the windows at the front of the ......”

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Jan 24,2014
Minithumbdown
By: 'Ryan'
Jan 24,2014
2 people found
this helpful
After damage to the windows at the front of the building in the St Jude storm, on 28 October 2013, there was wind and rain coming into the flat I was renting. As of 14 January 2014, when I moved out, there had been no repairs carried out resulting ...
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What agent could do to change your mind?
Keeping any of the promises they made.
Attached Filesnbsp;
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“The first interactions I had with Leaders were brilliant and ......”

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Jun 01,2013
Minithumbdown
By: 'Kregen'
Jun 01,2013
8 people found
this helpful
The first interactions I had with Leaders were brilliant and let me think that this was a renting agency I could trust. The agents working in the letting department were actually very nice and professional ; Adam Hills took the time to answer all my questions ...
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What agent could do to change your mind?
A bit of integrity would make them better
Attached Filesnbsp;
Was this helpful? Yes
By: Leadersshmeeders
Jan 01, 2014
View all comments (1)
I worked for Leaders and was actively encouraged not to help tenants whilst always ensuring landlords costs were kept as low as possible. It was always made clear by the manager that the landlord was the client and therefore called the shots. During my short time working at Leaders I was so disgusted with the staff attitude and culture that existed there I resigned without notice. Landlords that used to ignore and abuse their tenants right to live in a safe comfortable home now hide beh ...

“The agents did nothing to support me in reclaiming my ......”

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Mar 22,2013
Minithumbdown
By: 'Suzanna'
Mar 22,2013
6 people found
this helpful
The agents did nothing to support me in reclaiming my deposit despite having never checked the condition of the property. They have left it up to me to get my deposit from the new tenant, who has refused to pay this. Despite this non-payment of ...
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What agent could do to change your mind?
I have recently moved out of a property managed by Leaders Leeting Agency. According to my contract I was required to give one calendar month notice in writing if I wished to no longer continue with the contract. I gave them 6 weeks notice, but depite the contract naturally coming to an end (Leaders even asked me to pay ‚£60 for the new contract!) they refused to release me as my housemate wanted to stay in the property. They have also refused to return my deposit to me without having checked the condition of the property. Instead they have asked that the tenant replacing me to pay me the deposit which has not done. I phoned Leaders about this and their only solution was, "Well that's between you and the new tenant." I have therefore lost my ‚£500 deposit without any reason of justification. I strongly suggest that NO-ONE rents with this agency who are singarly unhelpful in all aspects of renting and will do anything to take your money from you. This is an appalling agency and I am digusted with the treatment they have given me.
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“It was the first time my son and I had ......”

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Feb 07,2013
Minithumbup
By: 'Karen Ball'
Feb 07,2013
0 people found
this helpful
It was the first time my son and I had rented a flat and Adam Hills found us a great flat really quickly he was so helpful and made the paperwork painless. We have been here nearly three months and have been meaning to write ...
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“Very efficient and professional service. Claire and Sam are always ......”

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Dec 19,2012
Minithumbup
By: 'Helen Olsson'
Dec 19,2012
1 people found
this helpful
Very efficient and professional service. Claire and Sam are always quick to respond to any issues with tenants, follow up on gas certificates, maintenance and any rent issues. We're very pleased with the service....
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“Phoebe at Leaders has helped me looked for rental properties ......”

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Dec 15,2012
Minithumbup
By: 'Hazel Slimmon'
Dec 15,2012
0 people found
this helpful
Phoebe at Leaders has helped me looked for rental properties across Brighton and Hove for the last 5 years. I always go back to her when I am looking for a new rental property as I know that I will recieve the same professional service time ...
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“The Brighton Property Management Team have been looking after our ......”

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Dec 03,2012
Minithumbup
By: 'David Maskens'
Dec 03,2012
0 people found
this helpful
The Brighton Property Management Team have been looking after our property for the past 3 years. Whilst abroad we have the knowledge that our house is in safe hands. Emails are answered immediately and nothing is too much trouble for the team. We have no hesitation ...
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“Claire, Sam & Leoni in the Brighton Property Management Team have ......”

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Dec 03,2012
Minithumbup
By: 'David Maskens'
Dec 03,2012
0 people found
this helpful
Claire, Sam & Leoni in the Brighton Property Management Team have been managing our property for the last 3 years whilst we are abroad. It is great to have the knowledge that our house is being well looked after. Our emails are answered immediately and any problems ...
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“We had amazing five and a half years in a ......”

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Nov 28,2012
Minithumbup
By: 'Susanne'
Nov 28,2012
0 people found
this helpful
We had amazing five and a half years in a property managed by the Leaders Brighton, Western Road branch. We have only praise for Claire Bailey, Samina Esmailji, Leone Cavallo and Andy Davenport who really made the difference. Living in a new build block of ...
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“I dealt with Phoebe Watson when I moved house last ......”

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Nov 26,2012
Minithumbup
By: 'Jane glover'
Nov 26,2012
0 people found
this helpful
I dealt with Phoebe Watson when I moved house last October. My experience of agents in Brighton and Hove has not been great over the years but Phoebe was excellent! My move was slick and the property is excellent.... Thank you!...
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“Phoebe was a fantastic help when it came to us ......”

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Nov 25,2012
Minithumbup
By: 'Louise'
Nov 25,2012
0 people found
this helpful
Phoebe was a fantastic help when it came to us letting our property. We live in the middle east and really needed someone reliable and trustworthy to make decisions for us about maintenance and redecorating when re-letting our property. We wanted to retain management of ...
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“Having dealt with Leaders for the past 15-20 years, you ......”

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Nov 25,2012
Minithumbup
By: 'Diane - London'
Nov 25,2012
0 people found
this helpful
Having dealt with Leaders for the past 15-20 years, you would have thought that I could find at least one thing that I have been disgruntled about, but NO. They are all fabulous and are a pleasure to deal with. My flat is not the ...
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“As a landlord we let a few properties through leaders. ......”

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Nov 23,2012
Minithumbup
By: 'Nima'
Nov 23,2012
1 people found
this helpful
As a landlord we let a few properties through leaders. They have always kept the standard of the services provided very high, our properties are always let after the first or second viewing making sure the property is never empty and is always generating income. ...
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“Had huge problems with landlord all the way thru our ......”

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Nov 22,2012
Minithumbup
By: 'chris grinsted'
Nov 22,2012
0 people found
this helpful
Had huge problems with landlord all the way thru our tenancy, culminating in us leaving early having not had a working boiler for three months after landlord repeated failed to repair it and he then tried to mess us about re return of the deposit. ...
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“I have always been very impressed with my dealings with ......”

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Nov 19,2012
Minithumbup
By: 'Mike Cohen'
Nov 19,2012
0 people found
this helpful
I have always been very impressed with my dealings with Leaders, they have helped me to let several properties in central Brighton to very reliable tenants and have also helped me to assess potential new purchases in the area with very helpful advice and recommendations. ...
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“We went to their office a couple of hours before ......”

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Nov 17,2012
Minithumbup
By: 'David Ingels'
Nov 17,2012
0 people found
this helpful
We went to their office a couple of hours before COB on a Saturday (last Saturday of the month). The staff viewed the properrty. Done deal by the end of the day. Selected the prospective tenant by early days the following month. Did the work ...
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“I have 2 flats in Brighton that the Property Management Team ......”

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Nov 17,2012
Minithumbup
By: 'Claire, Samina, Leone and Andy'
Nov 17,2012
0 people found
this helpful
I have 2 flats in Brighton that the Property Management Team of Claire Bailey, Samina Esmailji, Leone Cavallo and Andy Davenport oversee. With properties there is always something that needs attention so I have a fairly regular contact with the team. They are all extremely helpful ...
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“My wife and I have been tenants of a flat ......”

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Nov 15,2012
Minithumbup
By: 'Tom Raworth'
Nov 15,2012
0 people found
this helpful
My wife and I have been tenants of a flat managed by Leaders for three years. The team we deal with consists of Claire Bailey, Samina Esmailji, Leone Cavallo and Andy Davenport, though our dealings have mainly been with Claire and Samina. In all our ...
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“I was shown a small number of properties which all ......”

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Nov 14,2012
Minithumbup
By: 'DanBuckfield'
Nov 14,2012
0 people found
this helpful
I was shown a small number of properties which all suited my needs. Adam Hills was on time for our appointments and was professional through out. He handled any queries in a timely manner and appropriately....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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