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    Emma Mann
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    Phoebe Watson
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    David Thorne
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    Debbie Keyte
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    Claire Bailey
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    Sarah Gregg
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    Claire Singer
  • Adam Hills
    Adam Hills
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    Leone Cavallo
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    Leesah Murphy
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Leaders

119-120 Western Road Brighton
East Sussex
BN1 2AD

01273 720 714

Nov 06,2016
Minithumbdown
By:
Nov 06,2016
2 people found
this helpful
Dreadful agency who take tenants absolutely for granted. High costs for referencing; maing new contracts. Sending eviction/termination letters by mistake.Apology? No. Also rhey refuse to give references to other agencies unless you first give formal notice that are leaving....
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Comment on agent fees
Reference fees are high and unavoidable. If you pay 6 months up front (7.5 months if you include the deposit) you still have to pay £60 each time you renew the contract.
Was this helpful? Yes
Oct 06,2016
Minithumbdown
By:
Oct 06,2016
2 people found
this helpful
Well moving in was great although the fees were expensive for a flat where it was just introductory! The problems began when moving out! Not asking premission to come for viewings all the time! Once moved out deposit hasn't been returned and they lie on the phones tbh Wendy hasn't got a Scooby doo what she is talking about she makes it up as she goes along! They keep blaming my landlady for delays in returning deposit when I was copied in the email to them confirming please return deposit. ...
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Comment on agent fees
Agents feed are £210 each and let's be honest all I did was full in a form. They asked my employer to confirm me and that was it so a bit mugged off at the beginning!
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Dec 09,2015
Minithumbdown
By:
Dec 09,2015
7 people found
this helpful
Leaders Brighton - western road - do not use this company! They took a holding fee over three weeks ago. I have an email from them confirming they would return the holding fee and they still have not returned it to me. They keep saying it has been done and its still not in my account! Yes they have the correct details! The accounts team are either completely incompetent or I am assuming the company are choosing to hold peoples money in their accounts for a period of time to gain interest. Consid...
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What agent could do to change your mind?
They could have refunded me the cash when they said they would. I asked them to do it via CHAPS and they still didn't do it!
Comment on agent fees
Expensive!
Was this helpful? Yes
Dec 14,2014
Minithumbdown
By:
Dec 14,2014
4 people found
this helpful
It was a few years ago that I made the mistake of renting from Leaders, but I was telling a friend to beware of this awful company today and they suggested I write a brief review to warn others. Leaders is not an estate agents per se, it is a property management service for landlords. There is no customer service for tenants and even in emergencies getting repairs is nigh on impossible. Whilst no attention to detail is paid to the tenant (the party actually providing payment to the landlord and...
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What agent could do to change your mind?
I am not sure that there is a way to improve the behaviour of staff at Leaders towards Tenants as customers as it clearly contrary to its business model. I would however caution its staff, if they ever want to work in a more sophisticated industry like retail (unless its a pawn shop), banking (unless its the debt collection department) or any other type of business with customers (unless they are kept away from them) they will need modify their attitudes and behaviour quite significantly.
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By: carl mauri
Sep 11, 2016
View all comments (1)
wow, what a review & so well written.i am currently experiencing all the problems of your review with leaders & have read so many other negative reviews un yet I see they are 4.3/5 doesn't add up ! how are these people still operating....
Dec 10,2014
Minithumbdown
By:
Dec 10,2014
5 people found
this helpful
The service was dreadful. The quality of the checkout and visit reports were terrible and missed obvious damage to the property, lack of cleaning and removal of items by the tenants. Work carried out by their contractors has been very poor and had to be redone. The branch staff were not proactive in carrying out instructions and have told lies and have ignored emails and phone calls from us. AVOID, AVOID, AVOID!!!...
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Jun 02,2014
Minithumbup
By:
Jun 02,2014
0 people found
this helpful
Karen dealt with the renewal of a tenancy extremely quick (24 hour turnaround) and efficient. I cannot praise her more highly. The property management team, especially Karen are FAB!!!...
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Was this helpful? Yes
Mar 12,2014
Minithumbup
By:
Mar 12,2014
0 people found
this helpful
Adam was just the person who helped us get our flat and the rest of the staff has been just as great, anytime there was a problem they would be very fast to respond and always sending someone over to look at problems and fix them. I started looking for another flat, they were super fast to help me see it when i was in a hurry, several agents called me during the day to get a viewing organized. They\'re always nice and helpful....
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Was this helpful? Yes
Jan 24,2014
Minithumbdown
By:
Jan 24,2014
2 people found
this helpful
After damage to the windows at the front of the building in the St Jude storm, on 28 October 2013, there was wind and rain coming into the flat I was renting. As of 14 January 2014, when I moved out, there had been no repairs carried out resulting in using only the bedroom of the flat as the front half of the property was exposed to the elements and freezing cold as well as wet. One contractor was booked to come and look at repairs but had not been told the flat was on the third floor and so l...
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What agent could do to change your mind?
Keeping any of the promises they made.
Was this helpful? Yes
Jun 01,2013
Minithumbdown
By:
Jun 01,2013
8 people found
this helpful
The first interactions I had with Leaders were brilliant and let me think that this was a renting agency I could trust. The agents working in the letting department were actually very nice and professional ; Adam Hills took the time to answer all my questions and I must say that at this time, I was quite happy. Problems started from when I got the keys in hand ; the property I was renting was just a joke. Every week I had to report an issue that required repairs. From this point of time, I h...
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What agent could do to change your mind?
A bit of integrity would make them better
Was this helpful? Yes
By: Leadersshmeeders
Jan 01, 2014
View all comments (1)
I worked for Leaders and was actively encouraged not to help tenants whilst always ensuring landlords costs were kept as low as possible. It was always made clear by the manager that the landlord was the client and therefore called the shots. During my short time working at Leaders I was so disgusted with the staff attitude and culture that existed there I resigned without notice. Landlords that used to ignore and abuse their tenants right to live in a safe comfortable home now hide beh....
Mar 22,2013
Minithumbdown
By:
Mar 22,2013
5 people found
this helpful
The agents did nothing to support me in reclaiming my deposit despite having never checked the condition of the property. They have left it up to me to get my deposit from the new tenant, who has refused to pay this. Despite this non-payment of a deposit, he has been allowed to move into the property!...
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What agent could do to change your mind?
I have recently moved out of a property managed by Leaders Leeting Agency. According to my contract I was required to give one calendar month notice in writing if I wished to no longer continue with the contract. I gave them 6 weeks notice, but depite the contract naturally coming to an end (Leaders even asked me to pay ‚£60 for the new contract!) they refused to release me as my housemate wanted to stay in the property. They have also refused to return my deposit to me without having checked the condition of the property. Instead they have asked that the tenant replacing me to pay me the deposit which has not done. I phoned Leaders about this and their only solution was, \"Well that\'s between you and the new tenant.\" I have therefore lost my ‚£500 deposit without any reason of justification. I strongly suggest that NO-ONE rents with this agency who are singarly unhelpful in all aspects of renting and will do anything to take your money from you. This is an appalling agency and I am digusted with the treatment they have given me.
Was this helpful? Yes
Feb 07,2013
Minithumbup
By:
Feb 07,2013
0 people found
this helpful
It was the first time my son and I had rented a flat and Adam Hills found us a great flat really quickly he was so helpful and made the paperwork painless. We have been here nearly three months and have been meaning to write this sooner.Thank you Adam you did a brilliant job....
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Dec 19,2012
Minithumbup
By:
Dec 19,2012
1 people found
this helpful
Very efficient and professional service. Claire and Sam are always quick to respond to any issues with tenants, follow up on gas certificates, maintenance and any rent issues. We\'re very pleased with the service....
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Was this helpful? Yes
Dec 15,2012
Minithumbup
By:
Dec 15,2012
0 people found
this helpful
Phoebe at Leaders has helped me looked for rental properties across Brighton and Hove for the last 5 years. I always go back to her when I am looking for a new rental property as I know that I will recieve the same professional service time after time. Phoebe is incredibly helpful, friendly and professional. Nothing is too much to trouble and she will go out of her way to ensure that you see suitable properties, within budget and to meet your timescales. I would happily recommend both Pho...
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Was this helpful? Yes
Dec 03,2012
Minithumbup
By:
Dec 03,2012
0 people found
this helpful
The Brighton Property Management Team have been looking after our property for the past 3 years. Whilst abroad we have the knowledge that our house is in safe hands. Emails are answered immediately and nothing is too much trouble for the team. We have no hesitation in recommending Leaders as a letting agent. The Brighton Property Management Team are a credit to the company....
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Was this helpful? Yes
Dec 03,2012
Minithumbup
By:
Dec 03,2012
0 people found
this helpful
Claire, Sam & Leoni in the Brighton Property Management Team have been managing our property for the last 3 years whilst we are abroad. It is great to have the knowledge that our house is being well looked after. Our emails are answered immediately and any problems in the property are dealt with efficiently. Claire, Sam & Leoni are a credit to your company. We would have no hesitation in recommending Leaders as a letting agent....
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Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
0 people found
this helpful
We had amazing five and a half years in a property managed by the Leaders Brighton, Western Road branch. We have only praise for Claire Bailey, Samina Esmailji, Leone Cavallo and Andy Davenport who really made the difference. Living in a new build block of flats there were a few teething problems in the property that were not the landlords nor the agencies fault and that had to be addressed. We can\'t think of any request / issue that has not been acted upon swiftly. Moreover, we felt genuinely ...
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Was this helpful? Yes
Nov 26,2012
Minithumbup
By:
Nov 26,2012
0 people found
this helpful
I dealt with Phoebe Watson when I moved house last October. My experience of agents in Brighton and Hove has not been great over the years but Phoebe was excellent! My move was slick and the property is excellent.... Thank you!...
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Was this helpful? Yes
Nov 25,2012
Minithumbup
By:
Nov 25,2012
0 people found
this helpful
Phoebe was a fantastic help when it came to us letting our property. We live in the middle east and really needed someone reliable and trustworthy to make decisions for us about maintenance and redecorating when re-letting our property. We wanted to retain management of the property but still needed help with the inventory, finding tenants and performing reference checks etc. We also needed some DIY doing but didn\'t have all the contacts so Phoebe was like a knight in shining armour, with g...
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Was this helpful? Yes
Nov 25,2012
Minithumbup
By:
Nov 25,2012
0 people found
this helpful
Having dealt with Leaders for the past 15-20 years, you would have thought that I could find at least one thing that I have been disgruntled about, but NO. They are all fabulous and are a pleasure to deal with. My flat is not the easiest flat to rent but with Claires team each rental is seemless, professional and so so easy. They work tirelessly for the landlord and nothing is too much trouble. They are fair and honest and quite frankly I would not go to anyone else to rent my property. As T...
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Was this helpful? Yes
Nov 23,2012
Minithumbup
By:
Nov 23,2012
1 people found
this helpful
As a landlord we let a few properties through leaders. They have always kept the standard of the services provided very high, our properties are always let after the first or second viewing making sure the property is never empty and is always generating income. The lettings floor consisting of Adam, Phoebe and Emma and the manager David have always been overly helpful in advising on investment opportunities as well as always making sure we are completely satisfied with all the services received...
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Was this helpful? Yes
Nov 22,2012
Minithumbup
By:
Nov 22,2012
0 people found
this helpful
Had huge problems with landlord all the way thru our tenancy, culminating in us leaving early having not had a working boiler for three months after landlord repeated failed to repair it and he then tried to mess us about re return of the deposit. Unfortunately it wasnt fully managed property so repair of boiler nothing to do with Leaders, but Leaders made repeated efforts on our behalf to contact the landlord and it was only thru their efforts that we eventually managed to get whole deposit ret...
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Was this helpful? Yes
Nov 19,2012
Minithumbup
By:
Nov 19,2012
0 people found
this helpful
I have always been very impressed with my dealings with Leaders, they have helped me to let several properties in central Brighton to very reliable tenants and have also helped me to assess potential new purchases in the area with very helpful advice and recommendations. I plan to continue to use their services to help me find professional tenants as my properties become available again for relet. They will always go out of their way to assist with enquiries and advice and I value their opinions...
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Was this helpful? Yes
Nov 17,2012
Minithumbup
By:
Nov 17,2012
0 people found
this helpful
We went to their office a couple of hours before COB on a Saturday (last Saturday of the month). The staff viewed the properrty. Done deal by the end of the day. Selected the prospective tenant by early days the following month. Did the work in the flat, while they did their cross referencing and other related documentation. Then the tenants moved in within two weeks! Wonderful and amazing! Very professional!...
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Was this helpful? Yes
Nov 17,2012
Minithumbup
By:
Nov 17,2012
0 people found
this helpful
I have 2 flats in Brighton that the Property Management Team of Claire Bailey, Samina Esmailji, Leone Cavallo and Andy Davenport oversee. With properties there is always something that needs attention so I have a fairly regular contact with the team. They are all extremely helpful and friendly and want to go the \'extra mile\' to help. Nothing is too big or small to deal with. They really are a great team and I am constantly reassured that I am in good hands....
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Was this helpful? Yes
Nov 15,2012
Minithumbup
By:
Nov 15,2012
0 people found
this helpful
My wife and I have been tenants of a flat managed by Leaders for three years. The team we deal with consists of Claire Bailey, Samina Esmailji, Leone Cavallo and Andy Davenport, though our dealings have mainly been with Claire and Samina. In all our contacts with them over this period we have found them courteous, intelligent and efficient. Those three things are of course of primary importance, but what makes this group particularly stand out is their capacity to relate to their clients (in th...
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Was this helpful? Yes
Nov 14,2012
Minithumbup
By:
Nov 14,2012
0 people found
this helpful
I was shown a small number of properties which all suited my needs. Adam Hills was on time for our appointments and was professional through out. He handled any queries in a timely manner and appropriately....
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Was this helpful? Yes
Nov 13,2012
Minithumbup
By:
Nov 13,2012
0 people found
this helpful
We have rented our flat for over 6 years now and have always found the Leaders Brighton Property Management team to be friendly, efficient and even handed in their dealings with us and our landlord. They review the property every six months and always ensure that the property is well maintained - responding quickly to any issues....
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Was this helpful? Yes
Nov 13,2012
Minithumbup
By:
Nov 13,2012
0 people found
this helpful
I have been dealing with Leaders Western Road Brighton since 1999. During that time, I have been posted abroad and it has therefore been essential to have Managing Agents who I can trust to look after my property in my absence. Leaders have been wonderful and I highly recommend them. They have handled any problems with patience and calmness and they have always taken swift action to resolve any difficulties. Nothing seems to be too much trouble for the Management Team and I have total confidence...
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Was this helpful? Yes
Nov 13,2012
Minithumbup
By:
Nov 13,2012
0 people found
this helpful
Excellent service from Adam Hills at the Western Road branch. Adam helped me to find the perfect property for my needs and managed to fit in viewings around busy work schedule often after he had finished for the day. Adam took the stress out of moving for me and was always available to take a phone call to discuss certain aspects of the letting process. Thanks Adam....
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Was this helpful? Yes
Nov 13,2012
Minithumbup
By:
Nov 13,2012
0 people found
this helpful
Having used several UK letting agents to rent properties over the years, Leaders Brighton are by far and away the best I have encountered. They make the process very simple, quick and no nonsense. When they ring me, it\'s with solutions instead of problems, meaning I can forget about the properties and leave them to it. Phoebe is a fountain on knowledge and experience and even helps me with new rental purchases. All in all I would recommend Leaders Brighton as a landlord and I doth my hat to ...
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Areas covered
  • BN1
    BN2
    BN3
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 1 15 6 0 0 0 0 2 1
Emma Mann - upload your photo Emma Mann
4 reviews

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Phoebe Watson - no image available Phoebe Watson
Key Accounts Manager
15 reviews

About Phoebe No description set View full profile
David Thorne - upload your photo David Thorne
4 reviews

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Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

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Claire Bailey - no image available Claire Bailey
Property Management Team Leade
13 reviews

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Sarah Gregg - upload your photo Sarah Gregg
3 reviews

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Claire Singer - upload your photo Claire Singer
1 reviews

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Adam Hills Adam Hills
Lettings Consultant
7 reviews

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samina esmailji - upload your photo samina esmailji
9 reviews

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Leone Cavallo - upload your photo Leone Cavallo
2 reviews

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Sam Esmailji - upload your photo Sam Esmailji
3 reviews

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Karen  - upload your photo Karen
1 reviews

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Leesah Murphy - upload your photo Leesah Murphy
1 reviews

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