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    Deborah Hilton
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    Glen Oliver
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    Sarah Gregg
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    Michael Wilson
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    Jackie Bradnick
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    Jackie Parsons
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    Trisha
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Leaders

2-4 Mulgrave Road Sutton
Greater London
SM2 6LE

020 8642 7616

Feb 02,2016
Minithumbdown
By:
Feb 02,2016
8 people found
this helpful
Leaders, are comfortably the worst property agent I have ever dealt with. They do nothing for their agent fees, to the point they try to get landlords/tenants to do the work they should be doing and they never complete anything regarding problems you may face. They ignore communications, aren't helpful and seriously have caused so much distress for my family. It is a very badly run business, to the point that the manager was aggressive and confrontational to complaints we had raised regarding...
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Sep 01,2015
Minithumbdown
By:
Sep 01,2015
5 people found
this helpful
Leaders in Sutton, Surrey do not look after their landlords, especially after Jacqui left. They were unable to tell if the tenants were subletting after multiple inspections although only it took me a few moments my one visit (by looking at the mail). They were very unsupportive when I decided to claim (successfully) against the deposit for the multiple damages to the point which they appeared to be taking sides with the tenants. For basic explanation of the monthly statement, I was spoken to...
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By: andrew
Jan 16, 2016
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I have fortunately only paid an admin fee to leaders spent 3 hours on and off the phone to their useless staff who couldn't even check on their system wether they had received my contract for the property or not I have had some bad letting agents and these are the worst....
May 03,2014
Minithumbdown
By:
May 03,2014
3 people found
this helpful
In my recent experience I found their staff rude and unprofessional. This is possibly not true for all of them but the experience I had with Jackie (the manager there I think) and a few others brought me here in a really bad mood. Apart from having no manners at all, this employee was getting personal and insulting while I was viewing a property with her, implying that she was doing me a favour for letting me view the property by also bringing up comments about my personal life, implying tha...
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What agent could do to change your mind?
Get proper training about treating customers. Get some essential human communication skills and politeness.
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
I was very pleased to use Leaders Sutton as they were so efficient in helping me find a property, moved in and in such short notice. Michael was so professional and kept us informed of how far into the process we were. Michael was also very efficient with preparing the paperwork and having all items in place. Julie was also professional with the Tenancy Agreement as there was a little mistake but all was corrected quickly and efficiently. Overall a very pleasant experience unlike previous agents...
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
Michael was a delight, always happy to help and even went the extra mile when we were in danger of losing the house thanks to the incredibly fast moving current climate he made sure we were looked after by all. Always returned calls, allowed our whims and answered all questions accurately. Could not compliment further, and the whole team were composed even though they were extremely busy...
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Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
Fast, Effective, Polite and Professional. I continue to use Leaders due to their excellent service and particularly because of my positive experience and dealings with Majella in property management. No question is left unanswered, she communicates exceptionally well with me and it feels like a personal service despite clearly having lots of properties on their books. Her attention to detail and persistence are undisputable, and become an excellent trait when or if a dispute occurs. She...
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Feb 27,2014
Minithumbdown
By:
Feb 27,2014
3 people found
this helpful
I had rented a beautiful apartment from Leaders Letting agency at Sutton for years. From the very first interaction, the dealings with the Leaders was very uncomfortable as they are very rude and unprofessional in their dealings, they just make you feel that you are a tenant so you are at their mercy. First I thought it could be that one person. But after several years I have comminicated with more than 5 people who were managing the property and I have reached to the conclusion that it is their...
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Feb 21,2014
Minithumbup
By:
Feb 21,2014
0 people found
this helpful
Trisha and David were very helpful. I used Leaders, Sutton as a tenant in Sutton for 3 years. Moving out can be a bit stressful with all the things that need to be taken care - however, they made the check out process much smoother and were very supportive. Made it that much easier. Would use Leaders, Sutton if I look for a property in that area again....
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Feb 21,2014
Minithumbup
By:
Feb 21,2014
0 people found
this helpful
I have been using Leaders in Sutton to look after my property for the past 14 years and during that time I have had complete peace of mind. Leaders have made sure that my property has never been empty for more than a month between tenancies and, because they thoroughly vet every prospective tenant, this has led to the smooth running of my property letting. Leaders periodically check my property during the tenancy and I get a written report of the inspection afterwards advising if the tenant i...
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Feb 13,2014
Minithumbup
By:
Feb 13,2014
0 people found
this helpful
I was very impressed by the service provided by Leaders particularly by Michael Wilson who was from Day 1 very professional and very effective which resulted very quickly in finding a new tenant for my property. Furthermore, he organised very quickly a company to re-decorate the flat and to fix many small items before the new tenants moved in. Overall, very happy with Leaders, and will use them to manage my property long term....
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Feb 11,2014
Minithumbup
By:
Feb 11,2014
0 people found
this helpful
Professional and clear at all times. He was not pushy and let us make our own decision. This is my second time with Leaders so I think actions speak louder than words....
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Jan 23,2014
Minithumbup
By:
Jan 23,2014
1 people found
this helpful
Leaders completely exceeded our expectations having dealt with some rather unhelpful letting agents in the past. Michael was a great help throughout the whole process making sure all questions were answered and all paperwork was completed so quickly. Definitely restored our faith! Would highly recommend....
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Dec 16,2013
Minithumbup
By:
Dec 16,2013
1 people found
this helpful
Having moved abroad I thought it would be a nightmare to rent out and manage my property, but one of my end of tenancy cleaner recommended Leaders and I gave them a try. I must confess that David Lewin did indeed represent our home in the most honest and best manner and valued it correctly. Majella Paddon was absolutely a superstar as she dealt with our property throughout the tenancy and treated all the details of our house with utmost care and attention and mainly took the hassle out of ma...
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Dec 11,2013
Minithumbup
By:
Dec 11,2013
0 people found
this helpful
I could not recommend Leaders in Sutton more highly. All of the team are very friendly and helpful however Michael is an absolute credit to the branch. I have dealt with quite a few estate agents in the past and can honestly say I have never come across someone that has gone out of their way to help as much as Michael did. I honestly believe if it wasn't for him would not be in our wonderful new home and we cannot thank him enough....
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Dec 11,2013
Minithumbup
By:
Dec 11,2013
0 people found
this helpful
Having rented my flat (which was also managed) by Jackie and the team at leaders I can\'t recommend her highly enough. Speedy, honest and trustworthy and above all a nice person to do business with....
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Dec 06,2013
Minithumbup
By:
Dec 06,2013
0 people found
this helpful
We just a a rented flat in sm2 5bw through Leaders in Sutton, Michael was helpful and he found actually the right flat what e have been looking for long time, the flat is in very good condition and what basically wanted to be on laminate floor as it is cleaner flat than with carpet, and he found it the right one for us. man thanks, david was helpful too ,dealing with paper work. Thanks again for help and that you have found the right property I would recommend the leaders to everyone...
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Dec 02,2013
Minithumbup
By:
Dec 02,2013
0 people found
this helpful
Thank you to Leaders Sutton and in particular Christine Reed (Senior Property Manager) for the extremely professional manner that I have experienced in my dealings with them. An excellent service that I would not hesitate in recommending to Landlord and Tenants alike....
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Nov 25,2013
Minithumbup
By:
Nov 25,2013
1 people found
this helpful
When I walked into Leaders at the end of the day, I had 10 days to find a decent flat to move into. Two days later Michael called to say he had the perfect flat just come onto the market. Having seen some awful properties with other agents that day, I was delighted when I walked into Christopher Court. Michael was on the ball, understood my requirements and promptly booked me a viewing. In a short space of time Michael and his team, promptly made all the arrangements required and kept me updat...
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Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
I have had excellent service from The Leaders Team in Sutton. Jackie Parsons began advising me even before I had purchased the property. I was given full advice on what would be needed to make my property marketable and achieve a fair rental. Michael Wilson dealt with the day to day business of letting the flat. The flat was put on the market very quickly and Michael kept me fully informed of the responses. He responded quickly to any questions I had and was generally very professional, com...
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Nov 11,2013
Minithumbup
By:
Nov 11,2013
2 people found
this helpful
I approached Leaders as I had a property to let in the area. David was very professional and gave me an honest opinion on the rental market, valuation and services available. He also advised me how to go about rental increases on my other investment properties. His legal knowledge is excellent and I was more than happy to instruct Leaders to let my property. I would highly recommend David and Leaders if you have a property to let in and around the Sutton area....
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Nov 08,2013
Minithumbup
By:
Nov 08,2013
0 people found
this helpful
It\'s the first time Ive rented my property and Leaders were extremely good in explaining everything to me. They\'ve been very efficient and have helped me every step of the way. I would recommend them....
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Nov 05,2013
Minithumbup
By:
Nov 05,2013
0 people found
this helpful
We have used Leaders for over 10 years, Jackie and Trisha have always ben most helpful and humourous in the face of a few minor disasters. David also went the extra mile, liaising with me without being asked whilst I was overseas regarding progress of a restoration project that was not going terribly well...and checking on builders for me.....whilst we get this cheerful service we shall not be moving !...
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Nov 01,2013
Minithumbup
By:
Nov 01,2013
0 people found
this helpful
I had previously appointed Leaders main rival looking for a tenant. After 2 weeks they weren\'t successful in finding the type of tenant I was looking for so I asked Leaders for help. Within 1 week they had found the type of tenants I was looking for. I found them to be helpful, professional and efficient. I would recommend them over local letting companies....
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Oct 23,2013
Minithumbup
By:
Oct 23,2013
0 people found
this helpful
As a landlord, I require prompt and accurate information when dealing with letting agents. David Lewis, or Leaders (Sutton) met both these requirements when assessing my property for rental purposes recently. Based on this experience, I would happily use Leaders again going forward and recommend Leaders and David in particular to others....
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Oct 22,2013
Minithumbup
By:
Oct 22,2013
1 people found
this helpful
From my first enquiry on the property, things ran very smoothly and efficiently. Michael was the consumate professional and arranged everything in a very timely manner. From the initial viewing to signing the agreement I was kept fully informed of all the proceedings. An excellent service....
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By: Mrs Smith
Mar 26, 2014
View all comments (1)
You must be joking. The guy isnt useful at all....
Jul 17,2013
Minithumbup
By:
Jul 17,2013
0 people found
this helpful
I have used Leaders full management service for approximately 12 years. There have been staff changes over the years but I have not felt a loss of continuity of good service in that time. The staff do their best to find me tenants who are suited to the properties and I am happy to say that they keep me in touch with the tenant\'s needs and deal with problems of repair and replacement quickly, as they arise. I think they are fair to both parties and I trust the contractors they use to carry o...
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Jul 16,2013
Minithumbup
By:
Jul 16,2013
0 people found
this helpful
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Feb 21,2013
Minithumbup
By:
Feb 21,2013
0 people found
this helpful
On the first visit to the property micheal was very helpful and professional and managed to answer all my questions and concerns I had about renting the property. He looked after myself and my partner very well through out the process and was always avaialbe to help when we needed him Jackie was very helpful with the final part of the process of signing paper work and handing over the keys. She was very accommodating when we asked for our appointment to be moved to earlier on in the morning t...
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Feb 09,2013
Minithumbup
By:
Feb 09,2013
0 people found
this helpful
I found Leaders as a company very proffessional in dealing with the clients,the staff are very polite and pleasant,Glen and Michael who i dealt with were excellant,i would recommend Leaders as the best agents i have dealt with....
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Jan 29,2013
Minithumbup
By:
Jan 29,2013
0 people found
this helpful
The letting service was professional, helpful and efficient at all times. A tenant was found promptly. Good communication at all times. Very impressive....
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Areas covered
  • SM1
    SM2
    SM5
    SM3
    SM7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 26 4 0 0 0 0 0 1
Deborah Hilton - upload your photo Deborah Hilton
1 reviews

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Glen Oliver - upload your photo Glen Oliver
11 reviews

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Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

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Sarah Gregg - upload your photo Sarah Gregg
3 reviews

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Michael Wilson - no image available Michael Wilson
Lettings Consultant
11 reviews

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Jackie Bradnick - upload your photo Jackie Bradnick
1 reviews

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Jackie Parsons - upload your photo Jackie Parsons
6 reviews

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Julie Nash - upload your photo Julie Nash
2 reviews

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Majella Padden Rutland - upload your photo Majella Padden Rutland
3 reviews

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Elliott Moore - upload your photo Elliott Moore
1 reviews

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Christine Reed - upload your photo Christine Reed
2 reviews

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Trisha  - upload your photo Trisha
1 reviews

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