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    Andrea Roberts
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    Gareth Carpenter
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    Debbie Keyte
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    Annah Gee
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    Sarah Gregg
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    Andrea Armour
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    Bev Gailor
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    Neil Carpenter
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    Sarah Clarke
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    Amelia Foyle
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    Ms Armour
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    Tim
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    southampton Tamsin
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    Tahera Callus
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Leaders

13 London Road Southampton
Hampshire
SO15 2AE

02380 633446

Jan 16,2014
Minithumbup
By:
Jan 16,2014
1 people found
this helpful
It was a great experience with Leaders-starting from moving in until the checkout.The staffs were so helpful and supportive to search for the right kind of property.I want state my experience on the various stages: Property search: Leaders helped me to get the right kind of house I was looking for.Gareth Carpenter had been very kind to me on this. I can state one example when I got locked out in the morning and I went to Leaders to open the door for me. Gareth drove me all the way to home and ...
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Nov 11,2013
Minithumbup
By:
Nov 11,2013
0 people found
this helpful
We have used Leaders London Road Southampton for property management and lettings for a numbers of years. The service provided by Tahera Callus from property management has been exemplary. Tahera is alaways available to deal with tenants queries and is extremely efficient. What I like is she always makes sure she comes back to you. I hold her and the company in high regard....
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Oct 18,2013
Minithumbdown
By:
Oct 18,2013
0 people found
this helpful
Awful experience, poor and unacceptable service from Leaders and landlord. I rented a property for nine months. Throughout the nine months professionals came to my address without notice several times and left lights on for up to two days after leaving. The garden fence was smashed down on a Bank holiday Monday morning, and I was left without a fence to my garden for six weeks. I was also told before i moved in that a pile of rubbish and debris in the garden would be moved promptly. After nine m...
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What agent could do to change your mind?
responded to my emails promptly. informed me in advance when someone visited my property. Turned all the lights off after visiting my property. Fixed garden gate when requested. Not have woken me up early bank holiday monday smashing my fences down. not come round on a bank holiday monday or informed me in advance they were. not left my garden without any fence fro six weeks. not have said they would remove a pile of rubbish and debris from the garden before i move in, and still not have done it nine months later when i moved out. not have ignored my emails, and acted upon my correspondence to them. not taken a third of my deposit for \'cleaning\' when the house was in the same state i moved into it in. cleaned the house before i moved in.
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Sep 04,2013
Minithumbup
By:
Sep 04,2013
1 people found
this helpful
A credit to the property management team at London road, always helpful and polite. As soon as we had an issue she was always efficient with the communication between landlords, tenants and property managing. I would be a refreshing thought that all the staff were as capable as Tahera in their work and be as professional as she is. yours sincerely Mrs Sarah Savogi...
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Aug 21,2013
Minithumbup
By:
Aug 21,2013
1 people found
this helpful
I was renting this property in Southampton (via Leaders) for more than 8 years and have only positive comments about the service I received from the Agency. Ms Tahera Callus was our main contact person at the Property Management team and did really brilliant job, going extra mile to get our reported issues resolved in time, and keeping us informed about the progress at each stage. Check-out process went also very smoothly, with Ms Sarah Clarke arranging final inventory check, sharing report deta...
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Aug 16,2013
Minithumbup
By:
Aug 16,2013
1 people found
this helpful
Very professional service, always quick to reply to phone calls, emails, everything done well. Found tenants quickly. Would use again....
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Jun 11,2013
Minithumbdown
By:
Jun 11,2013
4 people found
this helpful
Lovely when moving in, real fight to get deposit back when moving out . They claimed the property had a professional clean prior to our move-in date, so proposed withholding about £200 of our deposit for similar on check-out. However we had taken photos of the property (thank goodness!) which showed otherwise (black toilet water, grease everywhere, inaccurate inventory entries photographed), and Leaders could not provide an invoice for a professional clean. When I showed the photos and aft...
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May 16,2013
Minithumbup
By:
May 16,2013
0 people found
this helpful
I had a dispute with the property management company (i.e. who managed the building). They wanted to charge me for a site visit that they said was unnecessary, but which the letting agent had already dealt with. Ms Armour at Leaders spent a lot of time making the case to them as to why the charge should be waived, and chased the management company for replies when they were slow in responding. After nearly 5 months the property management company has agreed to drop the charge, thanks to Leader...
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May 14,2013
Minithumbup
By:
May 14,2013
0 people found
this helpful
I would like to recommend Leaders Southampton for the professional manner in which they manage my property. I\'m delighted with the prompt service and excellent communiction when resolving problems. In particular I\'d like to thank Ms Amelia Foyle for resolving a difficult tennancy problem and managing contractors speedily and efficently returning my property to a clean, well appointed propert ready to be put back onto the lettings market....
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Apr 30,2013
Minithumbup
By:
Apr 30,2013
0 people found
this helpful
Leaders look after 4 of my properties in Southampton and Otterbourne . If there are any matters arising from either tenants or myself, Andera is always happy to deal with them in a very proffesional manner. I would highly reccomend Leaders....
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Apr 26,2013
Minithumbup
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Apr 26,2013
0 people found
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Initially I wasn\'t overtly impressed with Leaders during the signing up process. Felt that perhaps more guidance and explanation could have been given. The contract process wasn\'t particularly smooth. But this could be largely down to this being my first renting experience (i.e. inexperience). Had the overall impression that some staff were helpful before payments were made and not so much afterwards. Although this doesn\'t apply to all staff as more experienced staff were better at giving gre...
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Apr 25,2013
Minithumbup
By:
Apr 25,2013
0 people found
this helpful
we have found this office very easy to get on with and always helpfull with any problems that we had to deal in the past...
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Apr 23,2013
Minithumbup
By:
Apr 23,2013
0 people found
this helpful
Looked at a property with Gareth which I wasn\'t quick enough to put deposit down on. He phoned me couple of weeks later with details of a property that was just coming up to let, was able to be first to view it & able to have time to think about decision & am now living there. Through whole process Gareth kept me up to date, very helpful genuine....
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Apr 14,2013
Minithumbup
By:
Apr 14,2013
1 people found
this helpful
Leaders find tenants and collect the rent on our properties and we do the property maintenance. We have been very satisfied with their overall performance. However, there have been times when we have not been available to take care of repairs at the flats and Debbie Kyte and now Sarah Clarke have been able to sort things out for us. Recently Sarah has been so good at promptly organising some urgent repairs while we have been away and not able to respond. She has done this with such a good atti...
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Apr 11,2013
Minithumbdown
By:
Apr 11,2013
0 people found
this helpful
Have been living in a Leaders property since August and have had nothing but problems. Our boiler was leaking gas for 5 months before anything was taken seriously. Every single time we have to ring a member of staff to discuss any issues, they have taken a long time to resolve any issues. We also found that many of the staff are rude and unhelpful and we feel like we have not been treated fairly because we are students and are not considered to be a priority. The only reason I haven\'t given a \...
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Apr 04,2013
Minithumbup
By:
Apr 04,2013
0 people found
this helpful
Gareth was very helpful throughout the process of securing and moving into the property, which itself was far superior to similarly priced properties offered by other agents. I expressed a desire to move in quite hastily and Leaders clearly made every effort to accommodate this, despite some hiccups with paperwork that were outside of their control. Very professional and friendly service....
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Feb 04,2013
Minithumbup
By:
Feb 04,2013
0 people found
this helpful
Very good service from Leaders. Flat was cleaned thoroughly before I moved in and the inventory was accurate and exhaustive. Leaders were professional and made the move very easy....
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Feb 03,2013
Minithumbdown
By:
Feb 03,2013
3 people found
this helpful
I needed to rent in Southampton for a short time due to a move from the North East. I had no previous experience of renting as I was used to being a home owner. Initially Leaders were very helpful, arranging viewings at short notice and speedy at getting contracts drawn up. However their property management service has been a disgrace. I was only given half the access keys for the apartment and a door code that didn\'t work in the evenings which caused me to be locked out of the apartmen...
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By: Sarah
Feb 05, 2013
View all comments (1)
Leaders gives very bad service and I will never deal with them again after I move out from this property. recently an electrician came to check the cooker that was heating less compared to before. He said everything was ok except the bulb in the oven needs to be replaced. I asked him if he was going to come back and he replied rudely to me that he wasn't going to come back just for that. He will come to replace the bulb whenever it suits him. I burnt my hand over the weekend due to no light in t....
Nov 26,2012
Minithumbup
By:
Nov 26,2012
0 people found
this helpful
I have been dealing with Leaders since they established themselves in Southampton. As I am away quite a lot, they after my interests with care. They will e mail me and have my telephone if there is anything they will contact me where ever I am in the wourld...
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Nov 22,2012
Minithumbup
By:
Nov 22,2012
0 people found
this helpful
Advertised my property as soon as the previous tenant gave notice. Telephoned me as soon as an offer was made. Kept me informed....
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Nov 08,2012
Minithumbup
By:
Nov 08,2012
1 people found
this helpful
I found Leaders staff to be very helpful and professional. They explained all aspects of my tenancy thoroughly, and the whole process was painless. Any issues that arose during my tenancy were dealt with swiftly and professionally....
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Sep 12,2012
Minithumbup
By:
Sep 12,2012
3 people found
this helpful
I have been a landlord with Leaders for more than 15 years. In that time I have never had a failure to pay rent or any undue damage to the property. Neither have I had a tenant fail to leave on the due date. My properties have been let almost continuously and any gaps between lets have mostly been reasonably short. Staff are invariably kind, pleasant, helpful and professional. I\'m not going to say that everything has been perfect in all that time but any problems I have had have been d...
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Areas covered
  • SO14
    SO15
    SO17
    SO18
    SO40
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

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From Landlords From Tenants From Vendors From Buyers Other
10 0 8 4 0 0 0 0 0 0
Andrea Roberts - upload your photo Andrea Roberts
0 reviews

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Gareth Carpenter - upload your photo Gareth Carpenter
4 reviews

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Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

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Annah Gee - upload your photo Annah Gee
1 reviews

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Sarah Gregg - upload your photo Sarah Gregg
3 reviews

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Andrea Armour - upload your photo Andrea Armour
1 reviews

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Bev Gailor - upload your photo Bev Gailor
1 reviews

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Neil Carpenter - upload your photo Neil Carpenter
1 reviews

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Sarah Clarke - upload your photo Sarah Clarke
1 reviews

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Amelia Foyle - upload your photo Amelia Foyle
1 reviews

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Ms Armour - upload your photo Ms Armour
1 reviews

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Tim  - upload your photo Tim
0 reviews

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southampton Tamsin - upload your photo southampton Tamsin
1 reviews

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Tahera Callus - upload your photo Tahera Callus
5 reviews

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