Leaders
3.8/5, 2091 reviews
71% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
68% lettings fee satisfaction



Property Features

Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 68% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
653 79 684 437 54 7 38 9 48 83
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Lettings TPOS TDS

“Debbie, Katie and Niki were great...”

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Mar 18,2024
Minithumbup
Debbie
By: 'Andrew Randall'
Mar 18,2024
0 people found
this helpful
The property management team where great, Debbie in particular I have had time in 2 Hampshire hospitals ( not to serious)but kept me informed of what was happening and whenever I called she had the answers and upto date with the situation. Her guidance and thoughts ...
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“Lettings review...”

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Mar 11,2024
Minithumbup
Katy
By: 'sarah'
Mar 11,2024
0 people found
this helpful
I would like to mention Katy Elsdon as she has been utterly professional and personable throughout the entire period of renting my property with Leaders which has been many years. She brought with her stability , confidence and peace of mind whilst I rented my property ...
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Was this helpful? Yes

“Pushy Sales, Non Existent Customer Service...”

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Mar 04,2024
Minithumbdown
By: 'Raj G'
Mar 04,2024
1 people found
this helpful
As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lack of response. I have seen posts here stating customer ...
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Was this helpful? Yes

“Very pleased with the service provided by Sophie Allen...”

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Feb 14,2024
Minithumbup
Sophie
By: 'E.L.'
Feb 14,2024
0 people found
this helpful
Very pleased with the service provided by Leaders and particularly the property manager, Sophie Allen. The responses have been prompt and the service has been very efficient. I highly recommend the team....
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“Nothing but praise...”

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Feb 13,2024
Minithumbup
Sophie
By: 'Ryan'
Feb 13,2024
0 people found
this helpful
The overall experience has been very easy and if there are any issues with our property there is always someone available to help. Me and my girlfriend have been dealing with Sophie Allen, she’s very friendly and brilliant at what she does! Always informative ...
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Was this helpful? Yes

“My elderly mother has had a property with Lea......”

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Feb 12,2024
Minithumbup
Katy
By: 'Sue Slade'
Feb 12,2024
0 people found
this helpful
My elderly mother has had a property with Leaders for quite a few years. Just recently I have been dealing with Katy Elsdon and she has been a breath of fresh air. She is very helpful and goes above and beyond. Thanks Katy for all ...
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Was this helpful? Yes

“Leaders in Guildford has been exceptionally r......”

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Feb 06,2024
Minithumbup
Sophie
By: 'Izabella Radwan'
Feb 06,2024
0 people found
this helpful
Leaders in Guildford has been exceptionally responsive to all our queries and available almost 24/7. Especially big thank you to Sophie Allen who have made our whole tenancy experience smooth and without any hassle. Always helpful and available. They have found our perfect home in Guildford...
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Was this helpful? Yes

“Really great services from Leaders member Sop......”

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Jan 18,2024
Minithumbup
Sophie
By: 'Vincent'
Jan 18,2024
0 people found
this helpful
Really great services from Leaders member Sophie Allen and the reception is really exceptionally good....
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Was this helpful? Yes

“Leaders are set of dubious letting agent .. k......”

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Jan 15,2024
Minithumbdown
Tess
By: 'Kenny'
Jan 15,2024
1 people found
this helpful
Leaders are set of dubious letting agent .. kindly avoid them as you will be ripped of your money...
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Was this helpful? Yes

“nothing but a bunch of scammers and liars. th......”

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Jan 15,2024
Minithumbdown
By: 'lamar'
Jan 15,2024
0 people found
this helpful
nothing but a bunch of scammers and liars. they dont fix maintenance issues unless u call them 50 times a week. I lived with no washing machine for months before they gave me a new one. A huge amount of mould was in my bathroom walls ...
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Was this helpful? Yes

“Very happy with the property manager, Sophie ......”

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Jan 11,2024
Minithumbup
By: 'Not to display name'
Jan 11,2024
0 people found
this helpful
Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and is always pleasant and polite....
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Was this helpful? Yes

“Great Service...”

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Jan 05,2024
Minithumbup
Francesca
By: 'Ally'
Jan 05,2024
0 people found
this helpful
After having long term tenants move out, Francesca and Moz were fantastic in leading the way to complete the check out and also finding new tenants so quickly. Any questions I had were answered promptly and I knew there was always someone there to help ...
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Was this helpful? Yes

“We are into our 3rd year renting with Leaders......”

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Jan 04,2024
Minithumbup
By: 'Mary'
Jan 04,2024
0 people found
this helpful
We are into our 3rd year renting with Leaders Gosport and to date have experienced high quality customer service from Katie and Helen and all of the team. Any challenges have been answered and managed in a timely manner . Great communication with frequent updates . Highly ...
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“Unprofessional, Dishonest, & Incompetence on grand scale - Caveat emptor!...”

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Jan 02,2024
Minithumbdown
By: 'kjnjkn'
Jan 02,2024
7 people found
this helpful
Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across. Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or ...
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Was this helpful? Yes
By: kjnjkn
Feb 25, 2024
View all comments (6)
Hi Fred - yes me too exact same situation, erronous charges, and also said no to extra services such as Leaders premier service which appeared and they charged on my statements anyway for more than once and had to fight tooth and nail to get my money refunded and did not refund until chasing for months! ...

“The most unprofessional and disappointing age......”

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Dec 31,2023
Minithumbdown
By: 'Mistreated Migrant'
Dec 31,2023
1 people found
this helpful
The most unprofessional and disappointing agent I've ever dealt with. When I moved in I saw how dirty and unkempt the room was. The walls were extremely mouldy, and the bed mattress hasn't been cleaned or replaced at all for a long time so it ...
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Was this helpful? Yes

“I am really impressed with leaders. At the f......”

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Dec 20,2023
Minithumbup
By: '12 oxford road'
Dec 20,2023
0 people found
this helpful
I am really impressed with leaders. At the first time, it gave me some services that was really good. It did job very carefully. Thanks for leaders and staff again....
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Was this helpful? Yes

“They do nothing, they do not help at all. ALSO NOT SAFE!...”

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Dec 05,2023
Minithumbdown
By: 'Danither'
Dec 05,2023
0 people found
this helpful
They do nothing, they do not help at all. My parnter rents a property with these 'people' the boiler has failed twice and had a gas leak also, yes that's right a GAS LEAK. leaders have been less than helpful every single time. asking them ...
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Was this helpful? Yes

“NO RESPONSE TO MAINTENANCE REQUESTS...”

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Dec 04,2023
Minithumbdown
By: 'Jing'
Dec 04,2023
0 people found
this helpful
We rent a house from Leaders Kenilworth since August 2022. The maintenance teams did not answer to maintenance requests. We have had many problems since we moved into the house and the Leaders fails to response to almost all of our requests. We have to report ...
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Was this helpful? Yes

“Believe the 1-star reviews. I would give 0 if I could...”

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Nov 30,2023
Minithumbdown
By: 'Catherine T'
Nov 30,2023
1 people found
this helpful
Believe the 1-star reviews. I would give 0 if I could. From my initial onboarding as a tenant, to the very end, it was like pulling teeth. It's the worst of the worst in terms of professionalism. Expect curt one-liners to BIG issues, passive-aggressiveness, them giving ...
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Was this helpful? Yes

“Leaders...”

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Nov 22,2023
Minithumbup
Molly
By: 'Adenuga'
Nov 22,2023
0 people found
this helpful
I recently had the pleasure of working with Leaders lettings, Molly, in securing my first apartment. Molly was incredibly helpful throughout the entire process. She provided valuable insights, promptly addressed my queries, and guided me seamlessly through each step. Her professionalism and friendliness made the ...
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Was this helpful? Yes

“UNSAFE...”

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Nov 19,2023
Minithumbdown
By: 'Tenant of Lisle'
Nov 19,2023
0 people found
this helpful
To agree that Rent shall cease to be payable, if the Property is destroyed or made uninhabitable by fire, or any other risk against which the Landlord’s policy has insured, until the Property is reinstated and rendered habitable; unless the insurance monies are not ...
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Was this helpful? Yes

“Best Letting agents in town! I am a DIY landl......”

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Nov 16,2023
Minithumbup
Alex
By: 'Peter Lockley'
Nov 16,2023
0 people found
this helpful
Best Letting agents in town! I am a DIY landlord previously and have recently signed up to the Leaders Premier Managed service. I had the pleasure of dealing with Alex Hodge at valuation stage who is very personable and knowledgeable. The lettings chaps Tommy and ...
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Was this helpful? Yes

“Stay clear of Leaders agency – a masterclass ......”

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Nov 13,2023
Minithumbdown
By: 'MLG'
Nov 13,2023
0 people found
this helpful
Stay clear of Leaders agency – a masterclass in incompetence and greed! From the moment you sign their lease, you're in for a relentless onslaught of hidden charges and absurd rent spikes. In need of assistance with your flat? Good luck! They're as helpful as a ...
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Was this helpful? Yes

“Finding a new home to rent...”

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Nov 05,2023
Minithumbup
Eloise
By: 'Elizabeth'
Nov 05,2023
0 people found
this helpful
I have been dealing with Eloise and l had a fantastic and l greatly appreciated your customer service.That was superb.Thank you so much for keeping me updated....
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Was this helpful? Yes

“awful conpany do not care about tenants - wou......”

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Oct 20,2023
Minithumbdown
By: 'david'
Oct 20,2023
0 people found
this helpful
awful company do not care about tenants - would avoid renting from them if you can...
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Was this helpful? Yes

“Where do I start! Sammie at leaders is absolu......”

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Oct 17,2023
Minithumbup
Sammie
By: 'Leah Smith'
Oct 17,2023
0 people found
this helpful
Where do I start! Sammie at leaders is absolutely amazing and has made this journey of getting my first tenancy on a flat so calm and smooth going. I would highly recommend this company and if you have a choice, have Sammie to deal with ...
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Was this helpful? Yes

“Thank you so much, Erin and Tom...”

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Oct 16,2023
Minithumbup
Tom
By: 'Demi'
Oct 16,2023
0 people found
this helpful
Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back almost immediately after he filled out the form for me. The experience I had with Leaders Estate was smooth and very fast. Erin Doyle is ...
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Was this helpful? Yes

“Letting...”

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Oct 02,2023
Minithumbup
Riley
By: 'Eva'
Oct 02,2023
0 people found
this helpful
Me and my partner had an amazing experience with Leaders in Norwich, and could not be happy enough. Our Letting Agent Riley Fox always kept effective and open communication with us; he helped us throughout the whole process and we couldn’t be more grateful. ...
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Was this helpful? Yes

“Thanks so much Georgie!...”

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Sep 29,2023
Minithumbup
Georgie
By: 'marcella'
Sep 29,2023
0 people found
this helpful
Thanks so much Georgie, I appreciate your help and support....
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Was this helpful? Yes

“Rob Perry...”

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Sep 25,2023
Minithumbup
Robert
By: 'Jenny'
Sep 25,2023
0 people found
this helpful
Rob Perry always responds quickly and efficiently to sorting out any repairs or problems that may occur. Good communication skills whatever the issue....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Bognor Regis, PO21

Southampton, SO15

Woking, GU21

Eastbourne, BN21

Cheltenham, GL50

Epsom, KT19

Milton Keynes, MK13

Cirencester, GL7

Croydon, CR0

Colchester, CO1


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