• claim your profile
    Sarah Phillips
  • upload your photo
    Paula Wilkin
  • upload your photo
    Stephanie Page
  • upload your photo
    Debbie Keyte
  • claim your profile
    Sarah Gregg
  • upload your photo
    Beverley Nias
  • upload your photo
    Selina Fry
  • upload your photo
    Bev Nias
  • claim your profile
    Sarah
No description available.
Leaders

Canute Castle, Canute Road Southampton
Hampshire
SO14 3FH

02380 632 288

Jul 25,2014
Minithumbdown
By:
Jul 25,2014
2 people found
this helpful
From the outset my flatmate and I came across a wide range of issues when dealing with Leaders (Ocean village branch). Including over-zealous emailing to sign the lease, broken boiler when we moved in to the flat in November, the time period taken to fix other issues and unjustified charges from our deposit of which we won over 80% back through an adjudication service. Neither of us were resident in Southampton at the time of setting up the 6-month lease, so the relevant paperwork and any co...
read full review
What agent could do to change your mind?
If you are going to charge fees particularly at the beginning of the contract, the service received whilst signing the lease should be excellent or at least good.
Comment on agent fees
Although I disagree with paying fees to estate agents I feel the fee at the beginning of the tenancy was relative reasonable compared to the prices charged by other estate agents in the area. I do feel that for the money paid we should have got a better service, see the first couple of complaints above regarding signing of the lease and moving in. However I think it is daylight robbery for the estate agent to charge ‚£60 to move out on the date which we had original signed and agreed to leave the property. If we had changed the date or rolled over the contract then I understand a charge may be associated to that. But the fact we moved out when we had agreed to at the beginning of the lease, returned every form and keys etc that was necessary, I think that charge is outrageous.
Was this helpful? Yes
Jun 07,2014
Minithumbdown
By:
Jun 07,2014
2 people found
this helpful
Initially I was fairly pleased with Leaders during the period that I was looking for rented accommodation and immediately after they had found me a decent city centre flat. However, once I had paid my deposit and first month's rent their service deteriorated - they seemed uninterested in any problems I was having and despite me calling twice to ask them to come and look at a couple of issues with the flat, they never did. Then, when the landlord decided to deduct an unreasonable amount from my d...
read full review
Was this helpful? Yes
Jan 30,2014
Minithumbup
By:
Jan 30,2014
1 people found
this helpful
I have been very impressed with the service I have received so far and I have dealt with many estate agents and leaders have given me the best service so far. After I viewed the property they efficiently sorted out things and within a week everything had been finalised for my move into the property....
read full review
Was this helpful? Yes
Dec 06,2013
Minithumbup
By:
Dec 06,2013
0 people found
this helpful
We have rented this house for 17 years now and we have always had a good rapport with the team at Leaders and in particular Sarah. The only issue we do have is with the maintenance company\'s they use who tend to be expensive cowboys who don\'t do a particularly good job....
read full review
Was this helpful? Yes
Nov 28,2013
Minithumbup
By:
Nov 28,2013
0 people found
this helpful
In my experience Leaders\' have been the only agents that I have dealt with that actually treat you like a person (if you know what I mean). They have always been really helpful, prompt to reply at queries and prompt to sort out issues I have encountered. They\'ve always been friendly, polite and keen to help. I have no complaint whatsoever. There was only one time when I felt a bit annoyed about a situation (not with them though), was when after leaving a property the inspection took place 2 we...
read full review
Was this helpful? Yes
Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
I was having a difficult time finding a flat to rent upon my arrival from the US. Working with Bev from Leaders was a very positive experience, and she was extremely responsive to the many questions that I had throughout the process. Since moving into my flat, I have had a couple of routine maintenance issues, and the team at Leaders have always responded very quickly. I feel like they make me a priority, which is very refreshing. I look forward to continuing to work with Leaders in the future....
read full review
Was this helpful? Yes
Nov 13,2013
Minithumbup
By:
Nov 13,2013
0 people found
this helpful
All staff have been incredibly helpful and courteous with all problems not matter how small and have been very proficient dealing with my emails. Plans are now in place to also fix what was not up to standard in the property and it has all bee organised by the staff at Leaders Ocean Village too....
read full review
Was this helpful? Yes
Nov 13,2013
Minithumbup
By:
Nov 13,2013
0 people found
this helpful
Having never rented before I have appreciated the support and guidance provided. The friendly service provided by the office made the whole process very simple, the use of on line paperwork made the fact that my guarantor lived in Scotland run smoothly. The management team have been very prompt in sorting repairs and feedback from other tenants with other companies has made me really pleased that Leaders are my management company....
read full review
Was this helpful? Yes
Nov 13,2013
Minithumbup
By:
Nov 13,2013
0 people found
this helpful
I have now been in my rented property for nearly 6 months, I have to say Leaders were very prompt when trying to get us a viewing of the property and worked around our availability due to work. They were very efficient when producing tenancy documents and when we were due to take the flat on we were away on holiday but they accommodated this and allowed us to pay our deposit by bacs and collect the keys when we were back in the UK. We haven\'t had any problems since moving into the flat apart fr...
read full review
Was this helpful? Yes
Apr 16,2013
Minithumbdown
By:
Apr 16,2013
2 people found
this helpful
Disugusted with them have been lied to, left with 3k repairs £2k unpaid rent andfully managed they did no inspections! They completed no inspections, the tenants damaged our property for £2.5k and had unpaid , rent , Leaders were fully managing the property and i later found out that they had completed no inspections, in the livingroom the wall was being used as a dart board! , leaders told me that the clinets had lost there ley and they had given them there only set, even though...
read full review
What agent could do to change your mind?
They completed no inspections, the tenants damaged our property for ‚£2.5k and had unpaid , rent , Leaders were fully managing the property and i later found out that they had completed no inspections, in the livingroom the wall was being used as a dart board! , leaders told me that the clinets had lost there ley and they had given them there only set, even though leaders had charged me money to get a new set of keys so they had one spare, they did not tell me that they were not making inspections, one of the staff told me the flay has been checked and only needed cleaning two week later they said it needed ‚£1.6k of reapirs excluding unpaid rent of ‚£900, they spent the deposit on repairs and tried to keep the balance themselves, they charged ‚£300 for cleaning ‚£100 to take rubish out left by cleaners , this is the second time it has happened to me with leaders, I have had to call them so many times to deal with them, often they told me they would call back and never did, they dont care about the landlord and take there money and do nothing, i have to now pay them a finders fee to hopefully wash my hands of them, it has been very stress full dealing with them i had it fully managed so i would not have to be in this position, i have lost in total about ‚£3k in damangte and repairs and ‚£2k in unpaid rental which i now have to go to small claims, i will also be taking leaders to small claims as they have not honesred there contact and not completed inspections, they have lied to us and i am disgusted by them
Was this helpful? Yes
Mar 15,2013
Minithumbup
By:
Mar 15,2013
0 people found
this helpful
We constantly had trouble with our older rented property and the staff at Leaders were quick, courteous and friendly. They mediated the issues with ease and empathised with our situation. We would highly recommend them after the experience we have had in dealing with them for the last three years....
read full review
Was this helpful? Yes
Feb 15,2013
Minithumbup
By:
Feb 15,2013
0 people found
this helpful
I have used Leaders "Full Management" service for 6/7 years now as I live in Scotland. I would like to say that the service I received from Leaders was absolutely superb. My flat was hardly ever vacant, all tenants were looked after and my property was maintained perfectly. I was kept informed (quickly and thoroughly) of everything associated with the flat and tenants. It is excellent value for the quality of service I received and I will be using them again in the future. I recommend ...
read full review
Was this helpful? Yes
Oct 18,2012
Minithumbup
By:
Oct 18,2012
0 people found
this helpful
Just wanted to compliment Sarah Phillips on doing a great job,,She looks after the management of my property and recently with a change of tenant there was a dispute over the security deposit. Thanks to Sarah she had documented all the faults and enabled the process to be cleared without my input . As I live away from the UK it is great to know I have a professional team looking after my property Paul...
read full review
Was this helpful? Yes
Sep 13,2012
Minithumbup
By:
Sep 13,2012
1 people found
this helpful
Stephanie has been excellent to deal. Always very helpful with any queries and/or minor problems that have occured in my 2 years as a tenant. Always friendly and very communicative. Has made renting hassle free....
read full review
Was this helpful? Yes
Aug 24,2012
Minithumbup
By:
Aug 24,2012
2 people found
this helpful
I have used Leaders/Shoreline for about 10 years to manage a couple of my properties in Ocean Village. I have found the staff to be cheerful, obliging and efficient. They provide a professional and reliable property management service and I would be happy to recommend them....
read full review
Was this helpful? Yes
Areas covered
  • SO14 3
    SO14 2
    SO14 5
    SO14 7
    SO19 7
    SO19 9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 9 2 0 0 0 0 0 0
Sarah Phillips - upload your photo Sarah Phillips
2 reviews

About Sarah No description set View full profile
Paula Wilkin - no image available Paula Wilkin
Branch Manager
2 reviews

About Paula No description set View full profile
Stephanie Page - no image available Stephanie Page
Property Manager
3 reviews

About Stephanie No description set View full profile
Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

About Debbie No description set View full profile
Sarah Gregg - upload your photo Sarah Gregg
3 reviews

About Sarah No description set View full profile
Beverley Nias - no image available Beverley Nias
0
0 reviews

About Beverley No description set View full profile
Selina Fry - no image available Selina Fry
0
0 reviews

About Selina No description set View full profile
Bev Nias - no image available Bev Nias
Lettings Consultant
1 reviews

About Bev No description set View full profile
Sarah   - upload your photo Sarah
0 reviews

About Sarah No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property