Leaders
Norwich, NR3
1.3/5, 12 reviews
17% recommended
0% lettings valuation accuracy
30% lettings fee satisfaction
No company information

Opening Hours
Address

Leaders
14 St. Georges Street
Norwich

NR3 1BA
01603950263

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 30% £575 £970
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 8 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

“Rubbish service...”

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Oct 11,2019
Minithumbdown
By: 'Kenneth C L Ross'
Oct 11,2019
1 people found
this helpful
Since Leaders took over City Lettings in Norwich, their service standards have steadily fallen and all you ever get as a landlord is another apology for failing to act or communicate. Unfortunately, you cannot terminate your contract with them until the end of a tenancy. ...
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“41 days to get our rent deposit back!...”

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Feb 15,2019
Minithumbdown
By: 'Cathy'
Feb 15,2019
6 people found
this helpful
I wouldn't normally go to the effort to write a review but I wouldn't want anybody else to experience the same stess and upset we did. Mid-tenancy our property was taken over by Leaders, whom immediately (for no good reason) put the rent up. During ...
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Comment on agent fees
Increased our rent for no apparent reason
Was this helpful? Yes
By: Victoria Albert
Apr 04, 2019
View all comments (3)
I had almost identical circumstances, I moved in a very old shabby property, I was only there for 8 months and left the property in a great condiition very confident I would be getting all of my deposit back (although i thought thery may try it on woth a couple of things as agents usually do). To my total shock they were asking for £1400 to cover things that just were not there. They encouranged me to just leave the keys with them and they would do the exiting inspection on their own, and now ...

“Good viewing service...”

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Feb 11,2019
Minithumbup
By: 'Steph'
Feb 11,2019
0 people found
this helpful
Alex was extremely professional when showing me around the property. He was informative, considerate and patient, allowing me to take my time when viewing the property. He provided me with a list of the associated fees, as well as other properties of interest....
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“Never again...”

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Oct 08,2018
Minithumbdown
By: 'Ellie'
Oct 08,2018
7 people found
this helpful
I've dealt with several letting agents and these are by far the worst! Once these people have your money they do not care about you. They do not respond to emails or telephone calls/messages and will fob you off saying they never received them. ...
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Comment on agent fees
Extortionate
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“No support for tennants...”

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Oct 08,2018
Minithumbdown
By: 'Ben'
Oct 08,2018
8 people found
this helpful
Moved into a very dirty house, was told to leave as we found it. Made it much cleaner on exit. Was charged cleaning fee, grass cutting and painting 4 marks that were on a wall that had not been painted for 3 years. £355 for the pleasure.... No ...
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“Contract errors, daylight robbery and multiple scams...”

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Aug 29,2018
Minithumbdown
By: 'KA'
Aug 29,2018
5 people found
this helpful
2 months ago my partner and I viewed a property, just off Dereham Road, with leaders letting agency in Norwich. The following multiple errors occurred caused much anguish and distress: - property was advertised and had the let condition to be a furnished property. On move ...
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“Lucky escape!...”

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Aug 06,2018
Minithumbdown
By: 'Phil Osborne'
Aug 06,2018
10 people found
this helpful
Contacted Leaders in Norwich to arrange viewings of flats to rent for my son, they never returned calls despite saying they would that is when you weren't put through to the Braintree branch (this is a regular occurrence according to staff there). At no time ...
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Comment on agent fees
Thankfully never got to this stage.
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“Terrible from start to finish...”

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Jul 12,2018
Minithumbdown
By: 'Gemma'
Jul 12,2018
9 people found
this helpful
From the moment we applied for the property to the day we FINALLY received our deposit back our experience of Leaders has been dreadful. Firstly our application process was long and drawn out with no communication whatsoever so we had no idea what was happening ...
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Comment on agent fees
Ridiculous
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“Absolutely disgusting #Misleaders...”

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May 02,2018
Minithumbup
By: 'Tom French'
May 02,2018
10 people found
this helpful
This Esate agent must be possibly the most disgusting office in the country if i could give them less than one star i would. I have jist rented my first place through this branch with my girlfriend and we were hoping to have such a ...
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Comment on agent fees
Bad
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“Disgusting...”

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Apr 10,2018
Minithumbdown
By: 'Georgia S'
Apr 10,2018
3 people found
this helpful
Never been so mistreated buy a company in my entire life and they created an endless amount of stress for me whilst I'm pregnant! First viewed the property and thought it was fine, then after we paid the applications fees it was endless chasing by ...
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Comment on agent fees
Disgusting, expensive, once they take your money they don’t care about you after that. They will never give you a fair amount of deposit back.
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“Totally unprofessional...”

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Apr 06,2018
Minithumbdown
By: 'Norwich tenant'
Apr 06,2018
2 people found
this helpful
Since ending our tenancy Leaders have been horrible to do business with. We're still waiting for meter reading which the they need to gain access for. This was originally said to be done on checkout. Very poor correspondence to my emails and unprofessional attitude - ...
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“I had a 15 months tenancy at 3 Cutters Row, Norwich which ......”

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Mar 06,2018
Minithumbdown
By: 'TO'
Mar 06,2018
2 people found
this helpful
I had a 15 months tenancy at 3 Cutters Row, Norwich which was let and managed by Leaders. I can state with conviction that both the Landlord and the agent who manages the property *were out to swindle the most money from *me with the least amount ...
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Comment on agent fees
Exorbitant.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Norwich NR3 1BA


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