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    Fiona Knight
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    Lydia Rafferty
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    Debbie Keyte
  • Kathy Taylor
    Kathy Taylor
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    Sarah Gregg
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    Anna Thurston
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    Alex Heather
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Leaders

18a Market Square Horsham
West Sussex
RH12 1EU

01403 217585

Mar 28,2016
Minithumbdown
By:
Mar 28,2016
11 people found
this helpful
Incredibly unprofessional and unreasonable agent. Only interested in money they can make from tenants, no interest in the fact that this is someone's home. They unilaterally changed moving in date after agreeing with me. When My partner move din with me, they insisted on increasing the rent and issuing a new contract with new fees - my choices were to move out and settle the remainder of the contract or agree to the requirement. I call them "Leaders in Looting". I appreciate that...
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Aug 30,2013
Minithumbup
By:
Aug 30,2013
0 people found
this helpful
I would like to thank Kathy and Fiona for there help. When we moved into the property we were not allowed to take our cats which we had had for many years, the property was what we needed so we decided that we would try and rehome our cats and so they were put into a cattery. After 4 months we realised that we missed them so much and they had not found a home so I approached leaders and asked them for their help in approaching our land lords and gaining permission to let our babies come home. Ka...
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Apr 05,2013
Minithumbup
By:
Apr 05,2013
0 people found
this helpful
We have been using Leaders for in excess of thirteen years in the Horsham area and they have consistently performed very well letting our properties quickly to quality tenants. We use them on a full management scenario and they deal with any tenant related issues quickly and efficiently. I would have no hesitation using them as a landlord or if I was looking for property in the area....
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Mar 28,2013
Minithumbup
By:
Mar 28,2013
0 people found
this helpful
We have rented our current house for over 9 years through Leaders Horsham. The house has had many improvements in response to routine inspections such as new carpets, redecoration, new boiler, new oven, a new bathroom, a new en suite plus all the usual external maintenance such as tree felling, roof repairs etc. Between us, the tenants, along with a proactive agent and a cooperative landlord the house has been dramatically improved for us as well as value being added for the owner. The rent ...
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Feb 06,2013
Minithumbup
By:
Feb 06,2013
0 people found
this helpful
Always very professional and courteous, kept me well informed of everything I needed to know. Whenever any issues arise with the property, it\'s always dealt with quickly. Would happily use / recommend Leaders again....
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Jan 27,2013
Minithumbup
By:
Jan 27,2013
0 people found
this helpful
Kathy Taylor leads an excellent team of letting and management staff. They are all well trained, long serving and professional. Leaders has a series of branches in the South East with ongoing staff development and training to meet ARLA standards, if not set them....
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Jan 26,2013
Minithumbup
By:
Jan 26,2013
0 people found
this helpful
I find Leaders Horsham under the management of Kathy Taylor to be first rate across all areas of property management. I know (underlined) that my home is in safe hands which is very reassuring when working 5000 miles away. Well done to Kathy, Fiona, Alex and everyone at the branch!...
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Jan 22,2013
Minithumbup
By:
Jan 22,2013
0 people found
this helpful
I called upon the services of Leaders just over a year ago and was very impressed with the professional manner in which my enquiry was dealt. Leaders were prompt in securing a tenant for my property and I have been satisfied in my dealings with them since that time....
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Jan 20,2013
Minithumbup
By:
Jan 20,2013
0 people found
this helpful
We have two properties that Leaders let for us and in the several years we have been with them, our properties have always been successfully let. Moreover, Leaders are on the ball with the rents to charge and it is obvious from speaking to the staff that they are knowledgeable and enthusiastic. We have never had occasion to go to another agent which is saying something given the low low rates being pedalled by other lettings agents. You get what you pay for and we get a high quality, accountable...
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Nov 29,2012
Minithumbup
By:
Nov 29,2012
0 people found
this helpful
Alex has been excellent throughout the letting of our premises and on both occassions has let the property immiediately without any void period, The rental figure achieved was in excess of what we had anticipated and Alex kept us informed throughout the letting process. We deal with letting agents throughout the South East and the service we have recieved from Alex at leaders has been exceptional and i would hihly reccomend her....
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Oct 31,2012
Minithumbup
By:
Oct 31,2012
0 people found
this helpful
I received excellent advice and guidance from Leaders,Horsham to get the right property I needed when I was desparately looking for a 1 bedroom flat within the proximity of my working place, at an affordable negotiated monthly rent.The process of references needed was so quick and efficient. The staff I dealt with provided excellent standards of service compared with other agents personnel I have dealt with of other agents companies in the past....
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Oct 26,2012
Minithumbup
By:
Oct 26,2012
0 people found
this helpful
Having let a property through Leaders for eight years now, I honestly couldn\'t be happier with them. When you live abroad as I do, it\'s important that you can have confidence in your agent, since you are not always immediately available. I like Leaders because they just get things done. Whenever a problem has come up with the property (maintenance required for example), they get it fixed quickly and efficiently, and I always feel like I\'ve ended up being charged a fair rate. Similarly...
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Oct 20,2012
Minithumbup
By:
Oct 20,2012
0 people found
this helpful
The letting agents and property management staff all worked to make our tenants feel supported and gave me as the landlord an accurate account of any situation. As a landlord who was based abroad they always gave me good feedback and prompt responses to any issue that arose. They arranged for an excellent team of local specialists to rectify any problems or concerns raised by the tenant and provided me with the assurance that my property was in safe hands....
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Sep 17,2012
Minithumbup
By:
Sep 17,2012
0 people found
this helpful
As landlords based elsewhere we found them extremely helpful in advising which properties we were considering purchasing would make good lets, and what sort of rentals we might expect. This was invaluable in sorting the wheat from the chaff, and got us off to a flying start in Horsham, where we would otherwise have needed to spend far more time on research, and been exposed to more risk. Their ongoing service has also been impressive, with tenants identified quickly and installed efficiently. We...
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Sep 14,2012
Minithumbup
By:
Sep 14,2012
0 people found
this helpful
I rented through the Horsham branch for six months whilst an insurance claim went through at my own home. Leaders were professional throughout the entire process from conducting references to checkout. I have particular praise for Horsham property management who dealt with minor issues promptly always keeping me up to date with its progress. I would strongly recommend Leaders Horsham to any landlord or tenant....
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Sep 14,2012
Minithumbup
By:
Sep 14,2012
0 people found
this helpful
Our experience with Leaders, Horsham branch, was very positive. Kathy Taylor was most helpful explaining how the letting process worked and once we had agreed to let the property, Leaders found us a tenant in less than a week. I have nothing but praise for Kathy and her team. Highly recommended....
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Sep 13,2012
Minithumbup
By:
Sep 13,2012
0 people found
this helpful
1. Structured advice on suitable areas to purchase rental properties which was especially valuable when new to the area. 2. Successfully manage our properties with very little void time and achieve good rental incomes. 3. Have a team of properly vetted contractors whos work is of a good standard. 4. Fair to both landlords and tenants. 5. Excellent friendly service in the Horsham office from all team members. 6. Good working legal knowledg.e...
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Sep 13,2012
Minithumbup
By:
Sep 13,2012
0 people found
this helpful
Leaders have been brilliant throughout the 9 or so years that we have been renting out our house through them, fully managed. They have dealt with emgency flooding while we were abroad, and also tenants who are more demanding than other! They are a very diplomatic go between, and genuinely seem to have the best interest of both the owner and the tenant in mind. They are friendly and efficient to deal with, and as we are now selling the property we will genuinely miss Fiona and Kathy when it\'s a...
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Sep 12,2012
Minithumbup
By:
Sep 12,2012
0 people found
this helpful
I find Leaders most helpful and accomodating agents. Staff in particular are always very friendly and polite. I have been with Leaders as a Landlord for the past 5 years and would recommed anyone looking for a professional, yet friendly service....
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Apr 05,2012
Minithumbdown
By:
Apr 05,2012
12 people found
this helpful
We are not having a great time with Leaders. First of all our property was immaculate when we moved in, therefore the inventory states that it is immaculate. From the first week we started to notice damp and mould appearing in the bathroom. This swiftly became large patches of black mould. Despite it being winter we started to leave windows and doors open and the fan on constantly, but this had no effect. We have told Leaders that there is mould and that we need a stronger extraction fan, ...
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What agent could do to change your mind?
They could be more approachable and much more proactive in sorting out issues.
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By: caring tenant
Jan 17, 2013
View all comments (1)
I have exactly the same problem here in Horsham.....
Mar 04,2008
Minithumbdown
By:
Mar 04,2008
3 people found
this helpful
Rather than using the checkout/inventory/deposit as a way of fixing anything that may have become worn or damaged during the occupancy, Leaders seem to use it as simply another way to make money....
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From Landlords From Tenants From Vendors From Buyers Other
13 0 5 3 0 0 0 0 0 0
Fiona Knight - upload your photo Fiona Knight
2 reviews

About Fiona No description set View full profile
Lydia Rafferty - no image available Lydia Rafferty
Property Inspector
2 reviews

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Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

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Kathy Taylor Kathy Taylor
Senior Branch Manager
8 reviews

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Sarah Gregg - upload your photo Sarah Gregg
3 reviews

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Anna Thurston - upload your photo Anna Thurston
1 reviews

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Alex Heather - upload your photo Alex Heather
2 reviews

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