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    Debbie Keyte
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    Andy Banner
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    Sarah Gregg
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    Karen Boorn
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    Helen Smith
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    Lillian McMaster
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Leaders

124 High Street Gosport
Hampshire
PO12 1DU

02392 585577

Dec 11,2014
Minithumbdown
By:
Dec 11,2014
4 people found
this helpful
Neil Parker accessed my flat without giving notice and failed to follow up a complaint I made. Karen Boorn attempted to take £240 from my deposit. Went to adjudication and they were awarded £40.50. Broke over 15 requirements of the property ombudsman code of practice. No idea how they are allowed to operate....
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Comment on agent fees
High
Was this helpful? Yes
Feb 20,2014
Minithumbup
By:
Feb 20,2014
0 people found
this helpful
I have been a customer (as a Landlord) for over 4 years and have always found Leaders to be extremely professional and helpful. My property has changed tenants 4 times in this period and Leaders have reacted quickly and efficiently to find and place new tenants in a short prime period. Leaders have been very communicative at all stages of the let and I would recommend their services....
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Feb 07,2014
Minithumbdown
By:
Feb 07,2014
2 people found
this helpful
I am currently disputing the charges being requested following a rental with Leaders Gosport. When I went to first view the property I rented through Leaders it was agreed and stated that the dƒÂ©cor was in poor condition (along with the carpets) and that the landlord was happy for me to make alterations to the dƒÂ©cor Β’Γ’β€šΒ¬Γ’β‚¬Ε“ no guidelines were given. The fact that the dƒÂ©cor was in a poor state was reflected in the monthly rent being lowered from £600pcm to £...
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Feb 05,2014
Minithumbup
By:
Feb 05,2014
0 people found
this helpful
We have been Landlords for over 10 years and Leaders Gosport were very helpful in the early days offering expert advice and guidance. We have a number of properties now and Leaders manage them all for us. They are always helpful, polite and trustworthy. From finding tenants to handling day to day queries they have been first class....
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Feb 05,2014
Minithumbup
By:
Feb 05,2014
0 people found
this helpful
My Partner and I first moved in together in July last Year, when we were first looking we were quite nervous as this was our first time looking at flats and was not to sure as to what we should be looking out for, Helen showed us the first flat and she was brilliant she went through every room with us and explained everything about the gas and electricity supplier which was very helpful as that is what I got most confused about, on our way to this viewing we received a text message from leade...
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Feb 05,2014
Minithumbup
By:
Feb 05,2014
0 people found
this helpful
Great value service, quick response on all queries giving the support you need Karen especially provides me with the support and advice needed making the letting of my property that much stress and hassle free....
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Aug 22,2013
Minithumbup
By:
Aug 22,2013
0 people found
this helpful
Have had many reasons to contact the branch, and sometimes given them a difficult task. They have always responded cheerfully, promptly and efficiently. And that goes for the whole team. Thanks...
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May 22,2013
Minithumbup
By:
May 22,2013
0 people found
this helpful
From the initial contact with Leaders we found all staff members very helpful and efficient, in particular Kristabele and Kym, from the first viewing of the property to the ultimate signing of the tenancy agreement. They were informative on all aspects and we would certainly use them again/recommend them....
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Apr 12,2013
Minithumbup
By:
Apr 12,2013
0 people found
this helpful
I contacted leaders as they were agents whose business was concerned with solely letting properties in the area. I spoke with two professionals at the Gosport branch who were extremely pleasant and knew the market well. Photographs were taken swiftly of the property and placed on both their own website and also on the Right Move website. Prospective tenants were carefully selected and I was kept informed of the progress. The property has now been let and I have chosen Leaders to look after al...
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Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
All the Leaders staff were very friendly & professional. On the occassions that I have needed help or ask a question they are always happy to help....
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Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
I\'ve used Leaders for the last 5 or so years and find them overall very good compared to other agents I have used. The money is always in on time with no chasing from my end, eay to get hold of and they are very good at finding tenants....
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Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
Kristabele shown me round Flats in gosport which i was looking at renting and was very helpful and nice to deal with. The renting of the flat was quick easy and was all done very fast. Thanks...
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Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
We have rented with leaders for just over 3 years now, and have recently moved into a new property with them. From the day i went in to the branch up until the day we got our keys, the service we received helping us move between the two addresses was excellent, Kristabelle recommended the viewing on the house we now live in and we are so happy here, Helen showed me around the property initially and Kristabelle showed my partner and was really helpful booking him in for a viewing with his funny w...
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Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
Kristabelle provided an excellent service from the point of first introduction through to the tenants receiving the keys. A pleasant, assertive Agent who has the business needs at her core. Very professional, a true asset to the Gosport Branch. I look forward to the year ahead....
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Jan 29,2013
Minithumbup
By:
Jan 29,2013
0 people found
this helpful
Our thanks go to all the team at Leaders High Street Gosport. From Kristabele, Helen, Kym to Andrew to manager. We needed to move quickly from our place in Bournemouth and found all the staff to be kind, helpful, understanding and willing to do all they could to make our move easy and without too much stress. The team here seem to have received good customer care training and are certainly expressing good service in many ways. Thanks Leaders team. John & Joy Newman...
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Jan 23,2013
Minithumbup
By:
Jan 23,2013
0 people found
this helpful
Our organisation instruct Leaders in Gosport to find tenants for the properties that we own/manage at Royal Clarence Marina. I have always found the branch to be very responsive and efficent, they have to date secured a number of excellent tenants and will hopefully continue to do so in the future....
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Jan 18,2013
Minithumbup
By:
Jan 18,2013
0 people found
this helpful
We rented a property through Leaders for about 10 months. We had 1 day to find somewhere to live and Helen was fantastic. At no point was there a pushy sales pitch, she was happy to let us have a look around at our own pace, and was up front about the various charges involved in the deposit. I agree with a previous poster that we were informed we had to buy tenants insurance first, however we were not forced to go with the one they recommended, and to be honest given how little time we had to or...
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Dec 28,2012
Minithumbup
By:
Dec 28,2012
0 people found
this helpful
This was our first experience of letting with Leaders and they introduced tenants on the very day that we completed our purchase. The tenants were then checked and cleared so that they could move in within exactly one week. We could not have asked for a more professional or effective service....
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Dec 09,2012
Minithumbup
By:
Dec 09,2012
0 people found
this helpful
Lillian and all of the other staff at Leaders Gosport branch have always been very helpful as we have rented our flat through them over the past 7 years. New tenants have always been found quickly, they have checked the property regularly and cared for anything that needs doing in a very satisfactory manner. They are good about communicating with us whenever the need arises....
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Nov 30,2012
Minithumbup
By:
Nov 30,2012
0 people found
this helpful
I have used Leaders in Gosport for letting and also for property management. They have consistently found me high quality tenants. They are very quick to action any requests and do a good job of vetting prospects. I have been particularly impressed by their fast and thorough handling of any property management issues....
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Nov 30,2012
Minithumbup
By:
Nov 30,2012
0 people found
this helpful
Leaders in Gosport are a very friendly bunch, I have dealt with Helen over a number of years and she is always efficient courteous and friendly, I regularly ask for advice and she responds very quickly each time, I go to Helen everytime I have a property available All paperwork etc is completed as much as possible prior to signing as Helen and myself have built up a relationship, she knows me as a customer and that makes for a great relationship....
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Nov 27,2012
Minithumbup
By:
Nov 27,2012
0 people found
this helpful
I am abroad and totally rely on the agent for managing the property. Lillian always responds to any querys immediately, always keeps me updated and with an extremely friendly and approachable manner. I feel my property is in very good hands....
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Nov 27,2012
Minithumbup
By:
Nov 27,2012
0 people found
this helpful
This was the second letting arranged by Helen and she managed to find a tenant in 48 hours at a good rent who completed within a week. As the tenant was starting a new job in the area, his income was below that required but was able to pay a considerable amount of rent in advance from savings. Needless to say, both parties were very happy with these arrangements and with Helen\'s excellent service....
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Nov 26,2012
Minithumbdown
By:
Nov 26,2012
3 people found
this helpful
DO NOT USE THIS AGENCY! This agency make it extremely difficult as a tenant - they have let themseleves in to my rented property with no notice as the letter \'got lost in the post\' on more than one occasion. They have also made it very difficult to end a tenancy and are continuously trying to find new things to charge for that were not previously mentioned. Not only this but they use a pressuriased sales method for their own insurance - pretty much sign the document or dont get the property! ...
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What agent could do to change your mind?
1. Do not let yourselves in without notice 2. Make it easier for tenants to serve notice - without having to personally go into the branch 3. Do not push your insurance 4. Treat your tenants better and be more helpful especially when it comes to repairs
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Nov 26,2012
Minithumbup
By:
Nov 26,2012
0 people found
this helpful
We have used leaders gosport for a number of years to find tenants for our flats and we have always found andrew, helen, kristabelle and the rest of the office staff to be helpful, friendly and most important of all they have been prompt in finding good tenants. We have always recommended leaders to others and will continue to use their tenant finding service....
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Nov 14,2012
Minithumbup
By:
Nov 14,2012
0 people found
this helpful
Firstly I want to thank Leaders in Gosport for being so patient, understanding and kind to me since my contact began with them on the 9th(?) September 2012. On the day of my viewings, Mario (he said he normally does inventory) put up with most of my family coming along for the ride and gave me his honest opinions on the flats we viewed without trying to push me to make a decision. He was kind, friendly and very funny! He should definitely do more viewings!!! I would also like to thank Helen an...
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Nov 13,2012
Minithumbup
By:
Nov 13,2012
0 people found
this helpful
I refer problems to Andy for continuity but the small team are always familiar with current issues and work together to sort problems out. They always return calls promptly and have a series of fairly priced people who will attend straight away when maintenance is required. This has been important as the current market has meant that a new tenant is found by Leaders usually on day 1 of advertising. A quick turnaround is therefore important. Leaders ensure that tenants comply with their contra...
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By: Claire
Nov 13, 2012
View all comments (1)
This review relates to Leaders Western Road Branch....
Nov 05,2012
Minithumbup
By:
Nov 05,2012
0 people found
this helpful
I have two houses that have been let and fully managed for eight and six years respectively. It has been a pleasure to have been associated with this company. All members of staff at the Gosport branch without exception have been efficient, friendly and courteous. I have had a succession of excellent and considerate tenants, and I believe this is due largely to the way they have been treated too. I am kept informed of all issues; advice, help and support is always available; and where mainte...
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Was this helpful? Yes
Oct 22,2012
Minithumbup
By:
Oct 22,2012
0 people found
this helpful
My family has been using Leaders in Gosport for letting properties for over 10 years, and not once have we been disappointed. Helen Smith has overseen all our tenants, and her professionalism and integrity is a credit to Leaders. I have no hesitations in recommending Helen and her colleagues at Leaders, excellent letting agents....
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Oct 22,2012
Minithumbup
By:
Oct 22,2012
0 people found
this helpful
I would like to thank the staff for all the help they gave me in finding the correct property for me, and explaining the process as we went along, I am also very greatful for the after care I am given too. Thank you all for such a wonderful job and all your hard work....
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Was this helpful? Yes
Areas covered
  • PO12
    PO13
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 0 8 4 0 0 0 0 0 0
Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

About Debbie No description set View full profile
Andy Banner - no image available Andy Banner
Branch Manager
3 reviews

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Sarah Gregg - upload your photo Sarah Gregg
3 reviews

About Sarah No description set View full profile
Karen Boorn - upload your photo Karen Boorn
7 reviews

About Karen No description set View full profile
Mario unknown - upload your photo Mario unknown
1 reviews

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Kristabelle and Helen unknown - upload your photo Kristabelle and Helen unknown
2 reviews

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Helen Smith - upload your photo Helen Smith
8 reviews

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Lillian McMaster - no image available Lillian McMaster
Property Manager
3 reviews

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Kristabele   - upload your photo Kristabele
4 reviews

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Kym   - upload your photo Kym
3 reviews

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Andrew   - upload your photo Andrew
0 reviews

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Helen   - upload your photo Helen
1 reviews

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Neil Parker - upload your photo Neil Parker
1 reviews

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